Sr. Product Manager - DSP Acquisition, DSP Acquisition

The Americas Deliver Service Partner (DSP) team partners with entrepreneurial individuals who manage their own delivery businesses (DSPs) across the US, Canada, Brazil, and Mexico. Together, we build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders. The Americas DSP’s North Star goal is to improve DSP Quality. Quality partners are hands-on operator inspiring leaders that operate safely and reliably, meet performance standards, take a long-term view of their business relationship with Amazon as they engage with the program, adhere to program policies, and manage healthy businesses.

The Sr. PM, DSP Acquisition is responsible for developing, testing, and deploying tactics to continue to attract and develop the right internal and external leads to become new DSP owners and set the vetting process to ensure Amazon selects the right partners. Their main objective is to find DSP candidates who will quickly ramp up their businesses to consistently perform above the Quality bar, when and where we need them in an effective and efficient way.

Working backwards from Amazon’s capacity needs, the Sr. PM, DSP Acquisition helps define the strategy for delivering those Quality DSPs in the locations where they are needed, when they are needed, and with high conviction that the DSP is the right partner to manage the business.

The Sr. PM, DSP Acquisition understands the negative implications of launching the wrong DSP owner and therefore obsesses over bringing owner leads who will raise the bar. To that end, they manage a bullet-proof process and constantly aim to improve it. They drive to automate every step that can be automated and, where they rely on others taking action, they create mechanisms to ensure consistent delivery with the highest standards and they audit frequently. They experiment and test new tactics to continuously improve the team effectiveness and efficiency. The Sr PM will also manage products to continue to improve the DSP program, such as Pinnacle, Road to Ownership, etc.

This is not an operations role.


Key job responsibilities
As a Sr. PM, DSP Acquisition Marketing, you will work with a team of two individuals who are responsible for the DSP Acquisition Marketing products. Your ultimate goals are: i) Providing the business with the quality DSP leads it needs, exactly when and where it needs them in spite of ever-changing forecasts. ii) Increasingly target leads who will raise the bar, performing better than 50% of the existing network. To achieve these, your key responsibilities will be:

• Help drive DSP Acquisition for new programs (middle mile, sub same day, micromobility) and new geographies
• Lead different products to strengthen the DSP network such as Pinnacle (to recognize best DSP partners), Road to Ownership, etc.
• Utilize data-driven insights to optimize processes. Test and learn.
• Act as a main POC for the DSP Acquisition team on parity topics across programs.
• Design the mechanisms to meet long-term business goals.
• Define the long-term strategy and plan for the DSP Acquisition programs that the candidate owns. Distill diverse inputs from large customer segments and stakeholders to set a vision, design a strategy, and achieve consensus on priorities.
• Trust but verify. Create mechanisms that ensure every party involved executes your plan in alignment with the highest standards.
• Influence others, drive change with internal and external organizations to unblock the DSP Acquisition team so they can deliver for our customers.
• Define and implement bullet-proof data structures and processes that eliminate mistakes and ensure high-quality outputs


About the team
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.