The Vehicle Sales UX team is seeking a customer-obsessed Senior Manager, Product Design to join our team leading end-to-end experiences across the customer lifecycle. You will be responsible for defining, articulating, and championing the future vision for customer acquisition, engagement, and retention experiences. The right candidate leads with clarity and empathy, inspires others, and has a passion for solving problems at massive scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator who flourishes in a large organization. You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback.
This role is for a hands-on leader who establishes a vision and strategy, scales their impact by empowering designers, and elevates the design quality of the entire team. You will partner closely with product, engineering, and business counterparts throughout the organization to launch bar-raising experiences for customers around the world. As a creative lead, you have a passion for solving our customers' problems, always putting their needs first.
Key job responsibilities
- You are a role model, mentor, and motivator.
- You bring deep expertise in UX design (frameworks, interaction models, prototypes, research). You think big, framing designs in the context of the broader customer experience, and are equally comfortable diving deep into the details.
- You present design work to partners and executive leadership for review, feedback, and sign-off.
- You prioritize effectively, use data to inform your decisions, weigh the impact and tradeoffs of decisions, and seek input where needed to drive alignment.
- You work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives.
- You are comfortable navigating from ambiguity to clarity, drawing upon your expertise and design process to create structure. You proactively plan ahead, look around corners, and can see the next step (even when it doesn’t exist yet).
- You develop processes that drive quality and efficiency to help designers accomplish more than what they could otherwise.
A day in the life
The Sr. Manager of UX Design for Vehicle Sale will elevate the entire team. You will inspire and mentor UX practitioners and partners, leading projects throughout the planning, design, and development cycle. You are expected to think like an owner, always raise the quality of the CX, and be a relentless advocate for customers. You will use your organization and communication skills to bring clarity to chaos, working strategically with other team leaders and team members across the organization.
About the team
You’ll join a growing team of UX practitioners who help each other develop and thrive. You will have autonomy and ownership while contributing to the supportive culture on the team. We gather often to collaborate, ask questions, and grow together, so bring your unique skills and experience and be prepared to share, learn, and grow with us.
BASIC QUALIFICATIONS
- 10+ years of design experience
- 5+ years of leading multi-discipline Design teams (ie. visual design, interaction design, user research, etc.) experience
- Experience managing teams
- Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals)
PREFERRED QUALIFICATIONS
- Experience presenting to and effectively advising senior leaders outside of design
- Experience embedding design within product teams for agile design and development collaboration
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $162,300/year in our lowest geographic market up to $268,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.