Key job responsibilities
* Inspecting and improving existing mechanisms to find efficiencies and drive adherence to process.
* Inventing new mechanisms to keep Product aware of customer needs and keep Services aware of product developments.
* Scaling the impact of successful mechanisms through global expansion and automation.
* Prioritising focus areas to ensure the orgs are focused on the most critical customer needs, balancing what is most urgent and what is most important.
* Evangelising Amazon mental models around two-way doors, high velocity decision making
* Thoughtful escalations to leadership to unblock progress. Ability to influence without authority across levels.
* Work cross-functionally with Product, Sales, and Marketing to optimize workflows and unblock channels of revenue on ADSP for budgets.
* Develop and launch internal workflows to surface the right data/insights to the PSC team to drive high-value actions.
A day in the life
In this role, you will be responsible for leading large-scale initiatives focused on influencing Product and Engineering teams on the automation of customer services on Amazon’s DSP, develop the services go-to-market strategy and serviceability readiness of new DSP features and functionality and inspecting and improving processes. You will partner with Amazon’s Programmatic Solutions Consultants globally to gather feedback, work with subject matter experts and influence how features are brought to Amazon’s largest & most strategic advertising customers. As a Senior AdTech Services and Solutions Excellence Lead (Sr. ASSET Lead), you will work with a cross-functional team that specializes in creating the smoothest experience for our internal stakeholders and advertisers to scale key Amazon DSP services. You will be responsible for assessing business challenges by gathering and synthesizing relevant data. You will build shared strategy and execution plans with in-market business leaders, product and automation leads, and scaled cross-functional services teams to improve the customer experience in campaign management and optimizations effectively. You will create and track project plans to ensure accountability, establishment of clear KPIs to measure program success, drafting executive level & team presentations, data analysis, process design, recognizing and advocating for removal of systemic blockers to change, documentation of best practices and learnings for future initiatives. You will also help influence and train team members and cross-functional teams on new processes and tools as they are developed.
About the team
Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Global AdTech Org is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.
BASIC QUALIFICATIONS
- BA/BS degree required; Masters/MBA preferred
- Have 8+ years of customer service & support and/or technical experience in the programmatic advertising space
- Knowledge of DSP within Ad Platform architecture (bidding engines, second-price vs first-price auctions, pixeling and tag managers, viewability, etc)
- Experience building and delivering large-scale strategic initiatives and tools for customer-facing teams and direct customers through systems-thinking and workflow improvements
- Experience with influencing internal and external stakeholders and communicating goals and strategies across multiple leadership levels of an organization
- Quantitative analytical abilities, experience with “big data” and ability to handle changing priorities and use good judgment when working in stressful situations
PREFERRED QUALIFICATIONS
- Experience (technical and operational) with multiple domain areas of programmatic advertising technologies (DSP, RTB, bid shading, machine learning optimization, ad verification, ad tracking, ad attribution, etc.)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114,800/year in our lowest geographic market up to $189,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.