Las Vegas

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Area Manager. In this role, you will lead a team of hourly workforce and will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key job responsibilities* Support, mentor, and motivate your hourly workforce* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Area Managers based on location preference and the business’ current openings.BASIC QUALIFICATIONS- 2+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

In this role, you'll be a part of Amazon Key’s Channel Sales team. The team is in charge of building strategic relationships with top channel partners throughout the country. You'll be responsible for growing Amazon Key's presence through your strategic relationships with channel partners. In this role, you'll work closely with Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale). It will be this team's job to manage our top strategic partnerships and serve as escalation path for the success of our building management customer service.Key job responsibilities • Proactively manage and grow a portfolio of strategic channel partners to drive sales• Collaborate closely with partners to position Amazon Key as a primary solution for their customer base• Support the end-to-end sales cycle, from initial discovery to contract negotiation and implementation• Train channel partners to ensure they are able to drive each Amazon Key solution • Serve as the main point of contact and strategic advisor for your partners, providing exceptional client service and support • Identify and capitalize on cross-selling and up-selling opportunities to expand Amazon Key's footprint within your partners customer base• Partner with internal teamsAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon logistics' delivery drivers to customers doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.The Business Development team provides strategic partnerships and go-to-market strategy to drive customer adoption.BASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience in setting up and managing a sales pipeline- Experience with business development, partnership management, or sourcing new business ...

As a Business Development Representative for Amazon Key, you will be responsible for driving the adoption and growth of Amazon Key among multi-family apartments and gated communities. Amazon Key allows customers to grant secure, keyless access to their homes for package deliveries, home services, and anywhere Key for Business technology is installed. In this role, you'll work closely with our Operations (for installing products), Marketing (for how to position our products to the customer personas) & Program Management (how to scale) teams. You will be responsible for expanding our footprint within existing verticals and identifying further opportunities for expansion in new and exciting use-cases. Key job responsibilitiesKey job responsibilities- Proactively manage and grow a portfolio of multi-family owner/operators, property managers, and other large organizations- Collaborate closely with customers to understand their delivery and access control needs, and position Amazon Key as the premier solution- Architect solutions tailored to each customer's requirements, including integration with their existing systems and processes- Drive the end-to-end sales cycle, from initial discovery through negotiation and installation- Serve as the main point of contact and strategic advisor for your customers, providing exceptional client service and support- Identify and capitalize on cross-selling and upselling opportunities to expand Amazon Key's footprint- Partner with internal teams to drive an exceptional customer experienceAbout the teamAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click Access to Amazon Logistics delivery drivers to customers' doorsteps -- improving the bottom line of our Last Mile operations and increasing Amazon's accountability and security for property owners/managers.BASIC QUALIFICATIONS- 3+ years of business development, partnership management, or sourcing new business experience- 3+ years of developing, negotiating and executing business agreements experience- Experience with sales CRM tools such as Salesforce or similar software- Experience in setting up and managing a sales pipeline ...

At Amazon Key, our mission is to empower our customers, both businesses and consumers, to easily manage access to their homes and workplaces. As part of the Amazon Devices and Ring team, we're inventing new devices, software, and services to solve critical access challenges for our customers.We're seeking an experienced Operations Manager to oversee our North American installation network for the Amazon Key for Business offering. In this role, you'll work through a team to build, manage, and scale relationships with access control installers. This will be crucial to successfully integrating our Key for Business technology for our customers.You'll collaborate closely with cross-functional groups including Sales, Training, and Engineering. Together, you'll drive reliable product installations and deliver great customer experiences. Using data and customer insights, you'll design and implement successful programs and strategies.This is a highly collaborative role, with the feel of a startup within a larger company. You should thrive in tackling ambiguous strategic challenges, using data to inform your decisions. Proven experience in managing installer/partner networks and delivering customer-impacting initiatives is essential.Key job responsibilities-- Oversee and manage a network of third-party installation and support technicians for Amazon Key for Business. -- Ensure adherence to Standard Operating Procedures (SOPs) and quality standards across all technician groups. -- Proactively manage technician capacity to meet current and projected demand. -- Oversee onboarding and training for new technician teams. -- Develop and implement performance management programs for technician teams, including scorecards and feedback mechanisms. -- Monitor the health and performance of Amazon Key for Business devices. -- Diagnose and troubleshoot device issues, either remotely or by dispatching technicians. -- Own the resolution process for device-related problems, ensuring timely and effective repairs or replacements. -- Proactively identify potential device issues and implement preventative maintenance measures. -- Develop and maintain key performance indicators (KPIs) to track the effectiveness of installation and support operations. -- Analyze data to identify operational bottlenecks and recommend solutions for optimization. -- Negotiate contracts with third-party technician teams, ensuring competitive pricing and service level agreements. -- Build and maintain strong relationships with vendors. -- Evaluate vendor performance and address any performance gaps. -- Collaborate effectively with internal teams including sales, product, and engineering. -- Communicate effectively with stakeholders at all levels, providing updates and seeking input. -- Contribute to the development and improvement of Amazon Key for Business processes and products. -- Stay informed about industry best practices and emerging technologies in the field of installation and support services. BASIC QUALIFICATIONS-- Bachelor's degree in a relevant field (e.g., Operations Management, Business Administration) or equivalent work experience-- 5+ years of experience managing and overseeing field-based technical teams or installation/support operations-- Demonstrated experience in developing and implementing performance management programs and KPIs-- Strong problem-solving and analytical skills, with the ability to identify and address operational bottlenecks-- Excellent written and verbal communication skills, with the ability to effectively liaise with internal and external stakeholders-- Proficient in using data analysis tools and software to generate reports and drive data-informed decision making-- Proven track record of building and maintaining strong vendor relationships ...

Key team’s mission is to provide Amazon with 1-click access to every customer's doorstep worldwide.Come join Amazon Key as a Business Ops Technician to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. A day in the life as the Business Ops Technician, with the goal of supporting our customers – AMZL, as well as property staffs and residents – you will own the installation and maintenance of access control systems in a lab setting and engage in the following: • Q.A. related system testing• Data collection for various system measurements• Technical product research• Support other miscellaneous engineering tasks related to access controlKey job responsibilitiesThe Amazon Key team is looking for a technician with experience in the installation and maintenance of building access control systems. This is a multifaceted role that in addition to the requested technical experience, will require the ability to compile and report relevant data, the ability to establish and maintain relationships with the stakeholders for applicable initiatives, and the willingness to support operations with general business functions. This is a unique opportunity to play a key role in the rapidly growing Access-as-a-Service sector.A day in the lifeAbout the teamThe Amazon Key team helps enable Amazon deliveries by providing simplified and secure property access control. Each time a package is delivered, technology is at the scene, and behind the scenes. Today, Key for Business supports Amazon Logistics, and our scope is expanding every day. BASIC QUALIFICATIONS- 2 years’ experience installing and troubleshooting hardware and software issues in access control industry- 2 years of low voltage wiring experience- Experience reading wiring schematics- Basic engineering knowledge: mechanical, electrical, software- Experience with electromechanical components (i.e., relays, timers, transformers and switches)- 1 year experience with Microsoft Excel and Word ...

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.Key Responsibilities and Job Elements:* Support, mentor, and motivate your salaried and hourly workforce* Lead large-scope projects with site and regional impact* Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance* Manage safety, quality, productivity, and customer delivery promises* Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives* Lift up to 49 pounds and frequently push, pull, squat, bend, and reach* Stand/walk for up to 12 hours during shifts* Work in an environment where the noise level varies and can be loud* Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)* Continuously climb and descend stairs (applies to sites with stairs)Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.To learn more about Amazon’s operations and see how our fulfillment centers in the U.S. and Canada work, watch a short video or take part in a live virtual tour.Video with subtitles: https://www.amazon.com/videotourLive virtual tours: https://www.amazon.com/virtualtoursBASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Our Sr. Operations Managers responsible for all budgetary, people development and operations objectives. The Sr. Operations Managers is responsible for all aspects of operation or functions at the site. Additional responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the Fulfillment Center.Responsibilities:• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their functional area and ultimately the FC to meet and exceed business plan.• Responsible for the overall safety, quality and performance and customer experience of either Inbound or Outbound operations.• Will set and clarify requirements and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments.• Leverages the Operations and Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.• Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.• Works closely with support staff (HR, Finance, Facilities, Safety, IT and other Sr. Operations Managers) to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.Additional Job Elements:• Lift and move totes up to 49 pounds each• Regular bending, lifting, stretching and reaching both below the waist and above the head• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length• Continual standing and/or walking an average of 5 miles daily• Ability to work in construction /distribution environments that may be noisy, unlit, unheated, not air-conditioned• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)BASIC QUALIFICATIONS• Bachelor’s Degree or 2+ years Amazon experience.• 7+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment.• Prior experience with performance metrics, process improvement and Lean techniques.• Prior experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and termination. ...

The role of Sr. Sales Ops Manager is of paramount importance in shaping and steering the trajectory of Key for Business towards sustained success and accelerated growth. We are seeking a dynamic and highly accomplished professional with a proven track record in nurturing client relationships, driving cross-functional initiatives to grow the existing business and advocating for pioneering our smart, app-based access control solution.Key job responsibilitiesFormulating and Executing Business Strategy:Devise and implement an all-encompassing client relationship strategy that aligns seamlessly with the overarching growth objectives of the organizationIdentify new and promising opportunities, discern potential new business with existing clients, and craft shared strategies to broaden Key for Business's market presenceClient Relationship Management:Cultivate enduring and robust relationships with both existing and prospective clients, ensuring that their unique requirements are met and their expectations exceededDrive revenue growth through the meticulous identification of client needs, tailoring bespoke solutions, and adeptly negotiating contractsUphold unwavering commitment to customer satisfaction through adept communication, proactive support, and relentless attention to their needsComprehensive Product Mastery:Develop an unparalleled command of our suite of access control solutions, staying attuned to the latest industry developmentsAssume the role of a trusted adviser by educating clients and colleagues on the salient features and transformative benefits of our product offeringsIn-Depth Reporting and Data-Driven Decisions:Institute an efficient reporting system that consistently monitors progress, scrutinizes key performance indicators, and informs decisionsContinuously evaluate the efficacy of business growth and client experience strategies, making judicious adjustments to optimize outcomesBASIC QUALIFICATIONS- 5+ years of Microsoft Excel experience- Bachelor's degree or equivalent- Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations- Experience defining, refining and implementing sales processes, procedures and policies or equivalent ...

At Amazon Key, our mission is to empower our customers, both businesses and consumers, to easily manage access to their homes and workplaces. As part of the Amazon Devices and Ring team, we're inventing new devices, software, and services to solve critical access challenges for our customers.We're seeking an experienced Supply Chain Planning Manager to oversee our global supply chain planning and executional requirements including but not limited to Forecasting (Demand Planning), Supply Planning, Manufacturing Planning, Field OPS Inventory/Outbounds Planning, Planning KPI Management etc. for Amazon Key programs. In this role, you'll work through various internal and external stakeholders to manage the planning and last mile executional scope of supply chain in order to facilitate the integration of our technologies for our customers.You'll collaborate closely with cross-functional groups including Sales, Install Operations, Customer Service, Mapping, Manufacturing, Lab and Engineering. Using data and stakeholder insights, you'll create and implement successful supply chain plans for Amazon Key programs. Together, you'll drive reliable product installations for our customers and deliver great customer experiences.This is a highly collaborative role, with the feel of a startup within a larger company. You should thrive in tackling ambiguous strategic challenges, using data to inform your decisions. Proven experience in a supply chain planning role taking on short term, mid-term and long-term planning initiatives is essential.Key job responsibilities1. Lead and manage Amazon Key Supply Chain Planning areas i.e., Demand planning, Manufacturing Planning and Field OPS Supply Planning. 2. Manage Install Partner Supply and Replenishment Review on a weekly/bi-weekly basis for all global regions and install partners. 3. Lead the monthly Sales and Operations Planning (S&OP) Cycle to capture the short-term/mid-term sales demand, consolidate demand signals by hierarchies of programs/SKUs/geographies. 4. Propose a sound manufacturing plan on a monthly basis by taking S&OP inputs, supply chain policies and field variables into account for long term strategic planning, change management and on-time installation success. 5. Drive the quarterly and annual long-term Forecasting and Manufacturing Planning Processes by collaborating with Business Development, Sales, Install OPS and Finance Teams to meet program related strategic long-term objectives and inventory deliverables. 6. Collaborate with internal Trade Compliance and Logistics teams to facilitate compliant international shipping requests for internal Amazon Key stakeholders. 7. Maintain and facilitate onboarding of new vendors/warehouses/contract manufacturers on to the internal supply chain database systems to enable accurate data management and internal process flows. 8. Ensure adherence and implementation of Standard Operating Procedures (SOPs) across stakeholders to enable long term process evolution of planning practices for Amazon Key. 9. Develop and maintain key performance indicators (KPIs) to track the effectiveness of various planning areas and support operations.10. Analyze data to identify planning bottlenecks and recommend solutions for optimization through effective planning changes and process improvement strategies.11. Build and maintain strong relationships with Sales and Install OPS team members.12. Evaluate planning performance of end-to-end supply chain deliverables and address any performance gaps.13. Collaborate effectively with internal teams including Sales, Install ops, Customer Service, Mapping, Manufacturing, Lab and Engineering. 14. Communicate effectively with stakeholders at all levels, providing updates and seeking input.15. Contribute to the development and improvement of Amazon Key planning processes and products.16. Other duties and special projects will be assigned on a need to basis as it relates to supply chain planning and operational objectives. BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Demonstrated experience in improving planning outcomes through planning performance management and implementation of KPIs. ...

Come join Amazon Key for Business to help transform the delivery experience for customers with unprecedented quality, efficiency and scale. Each time a package is delivered by an Amazon associate, technology is at the scene, and behind the scene. Today, Key for Business Technology supports Amazon Logistics and its scope is expanding every day. Our team is actively seeking motivated and multi-talented individuals who are passionate about transforming the logistics and package delivery operations. We are inventing the next-generation smart delivery operation with innovative technologies in IoT (Internet-of-Things). We develop technology-based solutions matching customer needs and delivery capacity with precision and efficiency, and expanding and transforming delivery experience with unprecedented quality, productivity and scale. We are looking for a savvy, team-oriented individual who is highly driven and want to ensure customer satisfaction for our customers. The Business Operations team is responsible for enabling Key for Business (KfB) devices to provide Amazon customer friction free authorized access to restricted spaces. A Business Ops Admin Support Specialist III is responsible for driving increased data quality and solving challenging operational business goals. Diving Deep and Delivering Results are key leadership principles required to be successful in this role. Business Ops utilizes data, follows standard operating procedures and develops processes to improve the team’s performance. To be considered, you must be highly technical, along with the ability to make every customer feel like a welcomed part of Key for Business.Key job responsibilities- Take ownership in assisting, researching, resolving, and de-escalating customer issues and devices- Understand and implement new information and procedures efficiently and professionally- Concentration and strong understanding of advanced troubleshooting for all Key Related products - Utilize multiple systems to access customer information, research issues, and educate customers- Collaborate with the trending teams to drive continuous process improvement - Utilize all available resources to solve challenging operational issues while escalating blockers as necessary- Help develop and implement scalable solutions to support Key for Business’ mission- Assist with other projects/initiatives when needed- Proactively providing feedback to outdated or inefficient processes- Balancing multiple tasks while still delivering with a high quality outputBASIC QUALIFICATIONS- 2+ years of professional experience with Microsoft Excel, basic competency- Experience pulling and reporting data from numerous databases (using Excel, Tableau, and/or other data management systems)- Experience analyzing data sets and articulating business position- Demonstrated experience using data to drive root cause elimination and process improvement- Strong time management and interpersonal skills with strong attention to detail- Excellent verbal and written communication skills with internal and external stakeholders ...

The Amazon Workplace Health & Safety (WHS) team is deeply committed to the safety and wellbeing of our people. WHS sets the strategic direction to provide resources, best practices, and safe environments to proactively manage the health and wellbeing of our workforce. To support these goals, Amazon is seeking an experienced and dynamic Onsite Medical Representative (OMR) to join our team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate safety committee meetings, greeting all new hires for the site or through daily one-on-one interaction. Additionally, the OMR will participate in weekly case management review meetings as necessary. As an OMR, you will independently assess and administer first aid as well as offer guidance to Amazon Associates (AAs) on both occupational and non-occupational injuries or illnesses. You should be passionate about learning and advocating health and wellness principles to consistently support AAs on a daily basis. You will refer care to outside medical providers as needed, and learn about OSHA regulations, risk, and analysis. The OMR will function as a part of the larger team onsite, assisting with all first aid needs and support safety operations as needed.Responsibilities include but are not limited to:• Provide first aid support and make referrals to outside medical providers as necessary.• Minimize the AA risk of injury through awareness, education, and proactive engagement.• Maintain all records of care provided to AAs.• Coordinate and maintain the workers’ compensation and return to work programs for AAs with work-related injuries.• Provide daily activity logs and end of shift reports.• Engage with AAs and leadership on operations floor to provide coaching regarding observed at-risk work habits.• Maintain a clean working environment and ensure appropriate medical supply inventory is maintained.• Participate in training and certification to facilitate first aid, CPR and AED certifications classes. • Maintain all first aid, CPR, AED credentials.• Work flexible shifts which could include days, nights, holidays, and/or weekends.• Assist with random saliva drug testing protocols.• Maintain effective care delivery in emergencies and assist emergency response at the site.For those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent diploma- Current valid Basic Life Support (BLS) certification by an approved emergency cardiac care (ECC) provider; AND must have one of the following:- Current valid Emergency Medical Technician (EMT) OR Paramedic Certification from the Department of Health OR the National Registry of Emergency Medical Technicians (NREMT); OR- In the last year, six months job experience in the Military as a Combat Medic (U.S. Army), Field Medic (U.S. Army), Healthcare Specialist (U.S. Army), Hospital Corpsman (U.S. Navy), or Aerospace Medical Service Technician (U.S. Air Force); OR- Current active Athletic Trainer Certification, by either the Board of Certification (BOC) or equivalent State Certification. ...