Key Responsibilities:
• Lead full life-cycle of complex cross-functional projects and programs with considerable impact across multiple organizations.
• Work autonomously, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions.
• Measure and manage performance to daily metrics as a SME responsible for Delivery Station Fleets to maintain the world’s safest and fully mission capable vehicles.
• Partner with Amazon Operations leaders, Delivery Service Partners (DSP), and program teams to achieve business goals.
• Engage Operations and DSP teams on standard work and best practices.
• Maintain accountability to Fleet standards with in station presence, audits, and coaching.
• Synchronize with third party companies to ensure Best in Class service is provided to the Amazon Fleet.
Travel 50% to delivery stations within the region required.
**This person will support the NYC/Bronx region and/or surrounding areas in NYC metro
**Permanent worksite will be located in the NYC metro market. No location flexibility is available at this time.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.