Program Manager - Process Improvement, Robotics Manufacturing and Technology Operations - Process Engineering Team

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.

Amazon Robotics is seeking a talented and motivated Program Manager to join Process Engineering to create mechanisms and drive efficiency within our team. In this position you will scope and deliver PE priority projects end-to-end, drive project schedules, and expedite resolution of cross functional customer escalations. You will dive deep into data to understand and assess opportunities and methods, and partner across organizations to define and implement scalable solutions to the most impactful operations and support challenges. As a PM, you will identify bottlenecks, provide escalation management, anticipate and manage tradeoffs, and balance business needs with constraints. You will be expected to clearly communicate to AR leadership, engineering, operations, and support partners.


Key job responsibilities
* Develop and maintain a comprehensive understanding of the organization's operations, processes, and key stakeholder relationships to anticipate the Leadership needs and proactively address issues.
* Manage operational priorities and workflows, ensuring efficient use of time and the timely completion of critical tasks and deliverables.
* Collaborate closely with PE Leadership to develop and implement effective operational strategies, policies, and procedures that drive continuous improvement and enhance departmental performance.
* Develop and drive PE communication and rhythm of business strategy to improve internal and external visibility and collaboration.
* Represent PE in various internal and external meetings, effectively communicating department priorities, challenges, and achievements to key stakeholders.
* Analyze operational data, identify trends and opportunities, and provide data-driven recommendations to inform decision-making and drive solutions.
* Serve as a trusted liaison between the Robotics Manufacturing and Technical Operations cross-functional leaders, fostering collaborative relationships and aligning operational priorities.
* Champion the adoption of industry best practices, innovative technologies, and continuous improvement methodologies to enhance the organizations capabilities.
* Organize Team Events/ SWAG, and Quarterly Headcount Resource Planning Meetings.
* Develop and execute on Engineering Document Management strategy.



A day in the life
As the Program Manager for Process Engineering (PE) at Amazon Robotics, you will play a crucial role in improving team efficiencies through enhanced internal and external communication, as well as driving greater visibility into the team's work. The PE team has grown significantly over the past 7 years. This rapid growth has led to limited sharing of best practices. In this position, you will take a comprehensive look at the PE team's standard work, and create mechanisms to facilitate clear communication and visibility into the work being done. This will help drive cross-collaboration, force multiply continuous improvement efforts, and promote the team's work both internally and externally to enable more efficient collaboration.

You’re a good fit for this role if you have:
- Proven program management experience
- Expertise in automating dashboards and data visualization
- Experience working in a manufacturing environment

It's a plus if you have:
- Marketing and graphic design skills
- Event planning experience


About the team
Robotics Manufacturing and Tech Operations (RMTO) Process Engineering (PE) develops manufacturing processes to scale new robotic solutions in Amazon's fulfillment centers. We evaluate the latest technology designs and prepare our factories to deliver products on time. This is done by developing assembly sequences, identifying required equipment and tools, creating factory layouts and installing utilities and infrastructure, performing risk analyses, writing work instructions, training associates, and driving continuous improvement. Join our team and be a part of this exciting and impactful work!