The Re:Cycle Reverse Logistics team offers worldwide data centers a centralized means to sort, function test, in-warranty return, and disposition server and networking components that break or are no longer needed in the supply chain. These warehouse operations and value-add services are governed by a warehouse management system that keeps everything on track. The team is seeking a detail-oriented, analytical, and self-driven System Administrator to support these global operations by maintaining this system's configurations, ensuring that the system is consistently reflecting the state of business capabilities and the warehouse production floor. This role will be responsible for maintaining application user accounts, security, disposition, and warehouse configurations, application integrations, and data to meet security and business requirements. It will regularly audit the physical and logical production floor, and application metrics to proactively identify and escalate any material flow risks. It will drive initiatives to improve user in-application performance in feature adoption, process quality, and throughput. This scope will provide the opportunity to learn the depths of a complex reverse logistics warehouse management system, and to directly improve operations for 800+ global users.

This role might be a good for you if you:

•Enjoy being the primary POC and SME in an entrepreneurial environment that is frequently launching program-revolutionary capabilities.
•Have an acute eye for detail and a high bar for data accuracy; nothing gets by you.
•Are analytically inclined to combine data and anecdotes in driving and tracking continuous improvements that make the day-to-day easier for hundreds of operators.


Key job responsibilities
•Managing user accounts and system configurations to meet evolving business requirements, such as onboarding new users, launching new material flow paths, or creating new workflow security controls.
•Acting as operations point of contact to document, triage, root cause, and resolve system and cross-service integration incidents.
•Acting as operations point of contact to course correct materials following unfavorable or at-risk material flow using access-restricted tools.
•Capturing and monitoring system KPIs, integration audit logs, and team metrics to identify and resolve security and operational risks from within the system and/or production flow.
•Collaborating with operation leaders, peers, and provider to drive continuous improvements and system efficiency for users, ensuring that the system consistently reflects the state of the production floor.
•Auditing system data, maintaining data hygiene and related reporting to keep the team on path towards a goal of zero data defects.
•Maintaining system ticket queue and providing regular status updates to users and leaders tracking system incidents.
•Advocating on behalf of the user by documenting problem statements, solutions, and impacts for design reviews and planning cycles.
•Executing user acceptance test cycles for upcoming solutions and enhancements, documenting findings and holding a high bar for delivery against expectations.


A day in the life
Auditing activity logs to identify system/data security threats, correcting data issues, driving short and long-term improvements in data quality, collaborating with local/global customers to align on upcoming material flow enhancements, testing configuration changes or enhancements to ensure a successful implementation, and deep diving application metrics to identify/drive continuous user improvement in the team's KPIs is all in a day’s work for the Re:Cycle Reverse Logistics System Administrator.

About the team
The RRL organization provides asset recovery and dispositioning services that drive financially valuable, sustainable, and environmentally responsible post-production services for used server and networking electronics across four global high-velocity warehouse operations. The RRL Ops Int team supports operations by developing and administrating the warehouse management system that makes it all possible, and managing the relationship with the system’s 3P developer. This system (used by 800+ global operators) manages end-to-end traceability of all assets incoming/outgoing and governs every value-add service that RRL performs to ensure maximum asset security and operating efficiency, providing comprehensive reporting for everything that happens in RRL operations.

BASIC QUALIFICATIONS

•2+ years of experience supporting software configuration/administration, software development/implementation, or continuous operational improvement for a warehousing, manufacturing, data center, or reverse logistics environment
•2+ years of experience using Microsoft Office tools (Excel, Word, etc.)
•1+ years of experience using warehouse management and/or inventory control systems

PREFERRED QUALIFICATIONS

•Proven track record for improving metrics and performance to SLA
•Experience in AWS platforms, (S3, RedShift, etc.)
•Familiarity with data mining and visualization tools (SQL, Tableau, etc.)
•Experience managing a 3rd party vendor
•Experience using programming languages (Java, HTML, etc.)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.