As a Senior Business Coach, you will partner with 20-30 Delivery Service Providers (DSP) owners assigned to delivery stations across the a specific region. The Sr. Business Coach will work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics. The Sr. Business Coach will collaborate with an integrated internal team of Station Operations Managers, Program Managers, and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements. Sr. Business Coaches support owners by removing obstacles and improving financial, operational, and safety practices at the network level. The Sr. Business Coach will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.
On a daily basis, Senior Business Coaches are responsible for:

- Supporting owners as they onboard to the program and prepare to launch.

- Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak periods.

- Coordinating Business and Financial Health Reviews to discuss business performance and new opportunities, as well as to provide bench-marking data and insights.

- Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.

- Willingness to travel (~2-3 days/week); the role is based out of our Chicago office location, but the Candidate should be flexible with hours and travel to support the portfolio of assigned DSP owners as needed.

BASIC QUALIFICATIONS

- 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience

PREFERRED QUALIFICATIONS

- Experience hiring and developing sales management teams

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