Atlanta

We are seeking a Senior Program Manager to develop and lead change management plans as we deploy science-driven forecast enhancements to the Amazon Devices planning processes. The change management plans will ensure that customers are systematically consuming the source of truth demand signal that drives to our financial and operational objectives, and that legacy processes are deprecated after successful testing and launch of new processes. This work includes partnering internally within the Devices' Science & Optimization (DSO) teams - product, science, engineering, data engineering, and business intelligence - and also partnering across the broader Devices organization with cross-functional teams including finance, sales & marketing, and supply planning. This candidate must have strong written and verbal communication skills and have experience in program management, or similar experience with leading implementation of complex projects across multiple levels of stakeholders, with visibility to leadership teams (VP+ level). Key job responsibilitiesKey responsibilities include:--Driving the transition from legacy, MSRP-driven forecasting to our newly launched total unit forecasting and multi-price forecast scenario analysis. This includes documentation of impacted customers/systems, ownership of transition plan with change management and training activities, creation of customer-facing training materials, and transition success criteria. Requires close partnership with our finance partners to ensure successful use of source of truth forecast as input to financial planning cycles (annual, quarterly) and close partnership with the planning and pricing product teams. Once transition criteria has been met, the Sr. PM is responsible for leading deprecation of the legacy infrastructure and process, in partnership with engineering and science. --Change management for launch of new price-elasticity data store. This includes documentation of impacted customers/systems and architecture impact, ownership of transition plan with change management and training activities, and transition success criteria. Once transition success criteria has been met, the Sr. PM is responsible for leading deprecation of the legacy infrastructure and process in partnership with engineering and science. --Change management for forecast expansion. In 2025, we have a Devices leadership goal to expand forecast coverage to all geographies, as well as additional device families. The Sr. PM will be responsible for leading documentation on the coverage expansion timeline and milestones and developing a customer-facing change management plan to ensure our cross-org partners in finance, sales & marketing, and supply planning have training and preparation to transition to a systematic use of the science demand forecast, transitioning away from the legacy, manual planning processes. --Ownership and continuous iteration of launch announcements, customer-facing training materials and internal/external mechanisms to support forecast goals and roadmap launches. About the teamThe Devices forecasting team provides a singular, science-based demand signal as input to all Devices' planning decisions, including financial plans and operational decision making (build, allocation, promotion), for the global Devices' business. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The People Engagement Experience (PEX) is the cord across our People Engagement (PE) experiences made up of forward-thinking UX designers, researchers, writers and design technologists. PEX is revolutionizing the user experience for Amazonians across the globe. Our design work has a direct impact on the lives of millions of Amazonians, helping them achieve work-life balance and advance in their careers. We’re also customer-obsessed, driving impact across the company by delivering on user-centered and business needs. We support Amazon's mission to become Earth's best employer through making it easier to acquire, train and retain employees.As a Senior UX Designer on the employee facing design systems team, you are responsible for leading design initiatives, including Figma component, pattern, and style libraries. You will work with designers and engineers across multiple organizations to create implementation strategies and timelines for the introduction of new components and standards. You will bring a scalable design approach to your work, and consider how to best deliver components, patterns, and templates that scale across products and platforms. Finally, you’ll be a focused on the design details, while also understanding the technical requirements to bridge the gap between product and engineering. As a Senior UX designer, you will drive strategy for the team, and partner with customers to impact products.To succeed in this role, the candidate must be an innovative self-starter in driving operational excellence, enabling others, and working closely with engineering. The candidate must have proven the ability to succeed in a highly ambiguous, fast-paced environment. Our environment requires the skills to work collaboratively and the commitment to take ownership when needed.Key job responsibilities- Assume ownership for components, patterns, and templates for product experiences and features across desktop, native mobile and more.- Work closely with designers and engineers to design and implement high-quality, scalable additions to the design system.- Collaborate with designers to identify opportunities for unifying designs across products.- Create and maintain documentation describing the standards and best practices of our component library as a reference for designers, developers, and product.- Model behavior that exemplifies Amazon Leadership Principles in their team. Raises the design bar for the organization.- Implement and maintain processes for scaling, updating, and managing various parts of a design system.- Provide coaching and feedback, with an emphasis on growing junior Independent Contributors and leadership capability.- Dive deep with product managers, designers, and engineers from various domains, learning how they are serving customers.A day in the lifeA Design Systems UX Designer works with design and engineering closely on day-to-day basis. While this designer independently owns the strategy and creation of new components, patterns, and layouts, they also collaborate with other UX designers across organizations on connecting individual features to a unified, holistic experience. UX Researchers and UX Writers support design in creating reusable experiences. The designer shares design work regularly with the immediate and customer teams, stakeholder review and leadership, and acts as a key member that brings the larger design community together.About the teamWe are a multidisciplinary team creating truly meaningful products and experiences that empower and connect millions of Amazon employees. Our team consist of designers, researchers and writers, and is very diverse in terms of educational background, gender, race, skills, and location.Internal job descriptionBASIC QUALIFICATIONS- Have an available online portfolio- 6+ years of UX designer or interaction designer experience- Expertise in Figma ...

Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily. Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Industry analysts have said, “Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.”We are seeking Telecom Support Specialist who are experts in managing porting phone numbers for AWS services [Amazon Connect, Chime etc.] to join our team to help us support and expand the Amazon Connect telecom infrastructure). Tasks will include processing port ins and port outs phone numbers, registering and configuring SMS services, procurement of new customer phone numbers, number migrations, audits and special projects. Your peers will be systems, network and software engineers working to make the AWS Connect platform more capable, scalable, reliable and efficient.Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry. We are looking for Telecom Support Specialist to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally.The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus. The ideal candidate will have deep experience working with, preferably in a large scale, distributed environment. You understand technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.Troubleshooting Expert. You look for difficult challenges and revel in the satisfaction of solving complex issues. High pressure situations focuses your attention instead of destroying your concentration. The ideal candidate will love using technology to solve problems with simple solutions. You have a solid understanding of Porting methodology and know how to use the right tool for the right job.Customer Obsessed. The ideal candidate enjoys working with customers to help them get the best experience using Amazon Connect. Think Big. The ideal candidate will support Porting related activities. You will strive to improve and streamline processes to allow for work on a massive scale.Key job responsibilitiesWork closely with product management and telephony providers to fully understand the US and international porting and number management process.Provide order management for local, off net and toll-free numbers through various interfaces and 3rd party platforms with a high level of accuracy and quality.Provide constant, professional communication of information to customers, vendors, and internal team members via email, phone, chat, and customer user interface.Perform follow up actions as necessary for incomplete orders and/or rejected orders - whilst keeping AWS support cases [and internal tickets] up to date with all timelines.Collaborate with team members to improve the overall porting and number ordering experience for customers.Cultivate relationships with external carriers to facilitate faster problem resolution.Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.Assist internal teams in identifying and scoping long term product automation solutions.Provide excellent customer support and immediate response to customer inquiries.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 3+ years of telephony porting technical support experience- Bachelor's degree in computer science or equivalent- Previous porting or LNP (local number portability) experience. ...

Amazon’s ROC (Relay Operations Center) Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon. An ideal candidate has a background in transportation and excellent data driven problem resolution skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment. Responsibilities include, but are not limited to: - Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Publish performance metrics to assist with driving business results - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed - Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum#NALHBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

Amazon is looking for a Business Manager to join the AWS Data Center Engineering (DCE) Team. We own the design and operational availability for AWS data centers. Our space spans many different engineering and operational disciplines; this includes: (1) Delivering globally scaled project-based data center designs, inclusive of all mechanical, electrical, structural, and security systems. (2) Providing Field Engineering support at data centers across 26 regions, and “Edge” sites used for networking and content delivery. (3) Designing, delivering, and sustaining innovative and capacity enabling infrastructure products, inclusive of physical security and media destruction devices, which increase availability and deliver multi-billion-dollar benefits to the business. (4) Developing product and engineering features to enable primary and backup power generation for data center facilities. (5) Retrofitting and remediating the existing fleet to enable the highest levels of availability. (6) Managing key operational availability programs, including planned and un-planned maintenance activities; as well as the establishment of equipment specific reliability and quality performance standards, and proactive partnership with equipment providers to perform root cause analyses and drive performance to these standards.As a Business Manager for DCE, you will partner with the DCE Senior Business Manager and the Vice President of DCE to set the near and long-term vision and direction for the division. In addition, you will exercise deep expertise on all processes, variables, and tooling that impact Financial Management and Planning for DCE, including Resource Planning. This includes (1) CAPEX and OPEX management; (2) the various infrastructure drivers and metrics that impact headcount scaling; and (3) tooling that enables continuous audit to ensure parity between resourcing supply and demand. Further, as a Business Manager of DCE, you will exercise deep expertise on the key inputs that affect divisional hiring performance and productivity, as well as related metrics that enable performance measurement in these areas. The Business Manager of DCE must earn trust with partner teams such as Finance and multiple deployment teams in order to expand mechanisms and strategies beyond DCE and ensure the full scope of needs are captured on behalf of the sub-division. In addition, as a key representative of DCE, the Business Manager must effectively interact with and earn trust from partners external to the division, and in some cases, external to AWS. Such interactions may include arranging and facilitating off-site events with senior executives to advance Global DCE initiatives, coordinating business activities with partners in Talent Acquisition and Human Resources, and collaborating with partners external to AWS. Lastly, you will be an authority on operational guidance such as global expense policy, and remediation of policy and software risks for DCE. The ideal candidates will have excellent analytical abilities, outstanding business acumen and judgment, intense curiosity, and superior written and verbal communication skills. They will have a strong bias toward data driven decision making. They will be a self-starter; comfortable with ambiguity; able to think big and be creative, while exercising strong judgment and good instincts to be right a lot. The ideal candidate is motivated by delivering high-quality analyses and recommendations that change the operational business direction within timeframes that most think are impossible. If you are excited about enabling a global Data Center Engineering team to deliver for AWS customers, this role is for you!AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities• Establish the 2–3 year strategic direction for DCE, as well as associated tactical goals for execution in the current year. In establishing the strategic direction for DCE, you are not simply a compiler of information from the supporting business verticals. Rather, you own diving deep with each supporting vertical to understand the complex and technical nature of these business areas; you then step back to analyze the higher order strategy for collectively executing across all of the business areas; and finally, you “own the pen” to draft the strategic business document that effectively communicates the strategic direction for DCE. In carrying out this work, you must lean-in deeply to understand the technical details of supporting Engineering programs, such that you can effectively communicate these programs to Executives and members outside of the Engineering community. You are skilled at clear and concise business writing, and balancing the technical complexity of your writing for the intended purpose/outcome. • Based upon the strategic direction that you set with the DCE Senior Business Manager, you are responsible for working with DCE leaders to craft measurable goals to successfully execute on the DCE strategy. In addition, you are responsible for implementing monthly tracking mechanisms to monitor and report on status of delivery for the subject goals, and ensure clear reporting on the most critical goals to the Vice President of Data Center Engineering. • You own financial management functions for the DCE business. Such financial management functions include: (1) CAPEX planning for, among other things, infrastructure programs developed by our Engineering Solutions Verticals; (2) OPEX planning related to DCE employee expenses; and (3) Travel and Entertainment expenses for DCE. As part of your ownership in these spaces, you establish budgets that provide adequate funding to meet the needs of the business, as well as mechanisms to track actual expenditures against the approved budgets. • As part of your ownership of DCE OPEX planning, you own the Resource Planning function for DCE. Your responsibilities in owning the Resource Planning function include capturing the full-scope of resourcing supply and demand for DCE, and ensuring parity between supply and demand. You also own developing clear and concise financial planning documents to convey related information to Business and Finance Leadership. • You develop DCE hiring targets, which incorporate expected attrition and pending starts, and analysis of actual hiring activity against these targets on a monthly basis. In addition, you facilitate DCE leadership’s active management of hiring against performance goals, and produce associated weekly and monthly hiring reports. • You develop quarterly analyses, reporting, and recommendations on DCE employee productivity, which includes analyses of inputs/metrics that influence productivity, performance against such inputs/metrics, and recommendations to ensure DCE meets productivity goals. • You administer mechanisms to ensure DCE staff meet expectations relative to, among other things, appropriate expense transactions and remediation of software risks.• You develop analyses, recommendations, and related mechanisms to assess DCE employee experience, and drive actions to continuously raise the bar for a positive experience.• You partner with the DCE Senior Business Manager to manage employee retention, attrition, promotion, and other related matters to improve the DCE employee experience. About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience implementing repeatable processes and driving automation or standardization ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Are you experienced in Critical Infrastructure Commissioning and looking for a fast paced environment to work in? As a Data Center Commissioning Engineer (CxE), you will be part of highly creative, efficient team tasked with tackling fascinating and challenging problems building and supporting the operations of Amazon owned data centers. The Amazon Commissioning team (ACx) understands, evaluates, defines and manages the expectations of construction quality in accordance to engineering designs to meet the customer requirements. The CxE is responsible for supporting vendors, contractors, and other teams involved in the construction and commissioning of various systems such as:-Medium and low voltage power systems-Generators-UPS-HVAC (Air Handlers / Exhaust Fans / VFD)-Chilled Water Systems-Building Management systems (BMS)-Electrical Power Monitoring Systems (EPMS)-Testing and balancing-Pumps and Hydronic systemsPhysical RequirementsWalk job sites in uneven terrainWork at heights and from laddersRegularly walk, use hands and fingers, reach with hands and arms, stoop, kneel, crouch or crawlLift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or moreCarry objects weighing up to 49 pounds for short distancesWork shifts longer than eight hours in duration with potential for night and weekendsPerform physical tasks throughout the day without becoming overly tiredAbility to manipulate small wires and objects easilyWork in a noisy environmentWork in environments that are colder or hotter than a normal office environmentAdditional Job Requirements· Ability and willingness to travel domestic and internationally for up to 80% of the year. · Required to provide personal transportation for meetings and job visits away from the office; reimbursed.U.S Citizenship RequiredKey job responsibilitiesThe Commissioning Engineer (CxE) provides testing and validation oversight of AWS data center electrical and mechanical infrastructure. CxEs review design documents, lead Factory Witness Testing (FWT), and manage third-party commissioning vendors in the performance of onsite pre-functional, functional, and integrated systems testing. They take Ownership of their projects’ successes by Diving Deep to resolve technical issues and having Bias for Action to address everchanging schedule and coordination demands onsite. Additionally, CxEs communicate lessons learned and continuously collaborate on program improvements.The CxE shall provide multi-discipline input into the scheduling, test script development, designing, and planning of projects. In addition, the CxE will be required to review component submittal packages, lead Factory Witness Testing (FWT), perform system level and integrated system testing. During commissioning the CxE will continuously audit activities to ensure compliance with environmental, quality, and safety requirements. Additionally, the individual will be responsible for comprehensive weekly reporting of status of all ongoing projects and lessons learned to continually improve the quality of our program. This position will include coverage of multiple inflight projects and short timelines.A day in the lifeOn a typical project, the CxE works across AWS engineering, capacity delivery, operations, and contractor teams to coordinate site activities, prioritize tasks, and ensure each issue has clear path to resolution. The CxE manages the project commissioning vendor whose primary scope is to identify issues, determine criticality, propose solutions, and document their findings. If project turnover is at risk, the CxE escalates to the appropriate stakeholders. Upon project completion, the CxE will communicate lessons learned to help peers on similar projects in flight and participate in initiatives that drive improvement to the commissioning program.About the teamThe AWS Data Center Commissioning Team (ACx) is a wholly independent business within the DCGS organization. This team of veteran professional Electrical Engineers, Mechanical Engineers, Controls Engineers, Architectural Engineers, Project Managers, Operators and seasoned Amazonians are uniquely positioned to provide deeply detailed engineering and operational review and testing of equipment designs, operational functionality and construction practices. We are focused on ensuring the rapid delivery of a quality product while maintaining full transparency, recording metrics of manufacturer/contractor/equipment issues pre-PFHO, and identifying opportunities for all our peers and customers.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• 5+ years of engineering, installation, or startup/commissioning of electrical and mechanical systems• Bachelor’s degree in Mechanical/Electrical Engineering or 5 years of relevant discipline work experience• High technical competency in either mechanical or electrical or control systems utilized in critical infrastructures, with the capability to learn and be trained in the others• Understand the design concept and intent by reviewing mechanical or electrical design documentation, including drawings, specifications, vendor submittals and sequences of operations and provide feedback on the same in accordance with Amazon standards for basis of design•Develop but majorly review commissioning documentation such as test plans, scripts and reports developed by vendors to ensure accuracy in accordance with the design requirements ...

Cluster Operations Leader The Cluster Operations Leader is responsible for one or more Amazon Data Center Clusters and /Colocation Operations within a particular region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, efficiency and cost. The Infrastructure Operations organizations are composed of two primary functions: Data Center operations (DCO) and Data Center engineering operations (DCEO). A physical security organization, while not reporting directly to the Cluster Operations Leader, is an integral part of the operation. Data Center operations focuses on the server-level platforms that support both Amazon Retail and Amazon Web Services. Engineering Operations focuses on the mechanical, electrical and controls systems that support our data Center critical environments. Security Operations are charged with the physical security of our people, assets, and customer data. The Cluster Operations Leader must be able to build and lead high performing teams across each of these functions, understand and manage their day to day operations while at the same time having the technical capability and curiosity to dive deep into any given challenges as needed.The Cluster Operations Manager is a key role in the management team that is operating and scaling the world’s largest cloud computing infrastructure. We encounter interesting, challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve best-in-the-world operational performance.Key job responsibilities· Hiring, managing and developing the operations team including compute operations managers, engineering operations managers, logistics operations managers and their teams· Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost· Planning and executing the Infrastructure Operations component of new datacentre and Colocation (Colo) expansions· Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacentres to include preventive maintenance, corrective maintenance and change management· Vendor management of Colo datacentre services providers to meet or exceed contracted performance SLA’s· Safety, security, and availability incident response, incident management and incident resolution· Continuous improvement of operational processes, procedures, methods and toolsBASIC QUALIFICATIONS- Bachelor's or Master’s degree in engineering, computer science or a related field, or relevant industry experience · 10+ years of relevant management experience in datacentre operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing or similar. · Demonstrated track record in delivering complex projects · Proven ability to hire, develop and manage high-performing technical teams · Prior ownership of the operation of a mission-critical team and/or product · Ability to operate independently as a manager of a geographically distributed management team · Excellent written and verbal communications skills · Excellent analytical, quantitative, and presentation skills ...