The Sales Operations Coordinator will need to have a background in transportation, a history of working with cross-functional stakeholders, and has strong program management skills. In this role, you will be expected pull, process, and analyze data with ease. Functional experience with Microsoft Excel is a must. We expect this person to understand how their work fits into the bigger picture of the business so they can help drive process improvements where applicable.
From a day-to-day perspective, this Sales Operations Coordinator will be expected to follow existing SOWs to triage open requests across multiple queues, help document current processes via SOWs, build and lead trainings of cross-functional partners, and root cause defects within our current systems and processes. This role will require solid communication skills, and an ability to both work collaboratively in a small-team environment and work independently in a high-pressure environment where it's paramount to balance speed vs accuracy in triaging various tasks/processes.
Key job responsibilities
- Provide written and verbal communication that is tactical with internal stakeholder (cross-functional teams)
- Create weekly reports for various cross-functional stakeholders
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in AFE lane operations
- Systematically escalate problems or variance in the information and data to the relevant owners and teams
- Follow through on the resolutions to ensure they are delivered
- Push/pull data from numerous databases (primarily using Excel) to perform ad hoc reporting and analysis as needed
- Develop performance metrics to assist with driving business results
- Scope out business and functional requirements for the stakeholder teams to help streamline processes
- Understand the business impact of the trends and make decisions that make sense based on available data
About the team
Collaborative environment supporting cross-functional teams, driving process changes, and increasing cross-functional alignment for agreed upon goals.
BASIC QUALIFICATIONS
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Are 18 years of age or older
PREFERRED QUALIFICATIONS
- Experience with computers and Microsoft Office products and applications
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