The Cluster Operations Leader is responsible for one or more Amazon Data Center Clusters and /Colocation Operations within a particular region. It is the senior Infrastructure Operations role within the region and has managerial responsibility for safety, security, availability, scaling, efficiency and cost. The Infrastructure Operations organizations are composed of two primary functions: Data Center operations (DCO) and Data Center engineering operations (DCEO). A physical security organization, while not reporting directly to the Cluster Operations Leader, is an integral part of the operation. Data Center operations focuses on the server-level platforms that support both Amazon Retail and Amazon Web Services. Engineering Operations focuses on the mechanical, electrical and controls systems that support our data Center critical environments. Security Operations are charged with the physical security of our people, assets, and customer data. The Cluster Operations Leader must be able to build and lead high performing teams across each of these functions, understand and manage their day to day operations while at the same time having the technical capability and curiosity to dive deep into any given challenges as needed.
The Cluster Operations Manager is a key role in the management team that is operating and scaling the world’s largest cloud computing infrastructure. We encounter interesting, challenging and complex problems every day. As a technical manager in Amazon you can innovate to solve these issues and help drive operations excellence in all areas of your role. You will have the ability to refine and develop processes to optimize operational excellence in every aspect of your role. You must also have a passion for technology along with a desire to achieve best-in-the-world operational performance.
Key job responsibilities
· Hiring, managing and developing the operations team including compute operations managers, engineering operations managers, logistics operations managers and their teams
· Attainment of organizational performance goals and objectives relating to safety, security, availability, scaling, efficiency and cost
· Planning and executing the Infrastructure Operations component of new datacentre and Colocation (Colo) expansions
· Operation and maintenance of mechanical, electrical, and controls systems for Amazon datacentres to include preventive maintenance, corrective maintenance and change management
· Vendor management of Colo datacentre services providers to meet or exceed contracted performance SLA’s
· Safety, security, and availability incident response, incident management and incident resolution
· Continuous improvement of operational processes, procedures, methods and tools
BASIC QUALIFICATIONS
- Bachelor's or Master’s degree in engineering, computer science or a related field, or relevant industry experience · 10+ years of relevant management experience in datacentre operations, facility engineering operations, information technology critical environment facilities, advanced high-volume manufacturing or similar. · Demonstrated track record in delivering complex projects · Proven ability to hire, develop and manage high-performing technical teams · Prior ownership of the operation of a mission-critical team and/or product · Ability to operate independently as a manager of a geographically distributed management team · Excellent written and verbal communications skills · Excellent analytical, quantitative, and presentation skills
PREFERRED QUALIFICATIONS
- Expertise in one or more continuous improvement methodologies such as Lean or Six Sigma · Substantial knowledge of mechanical, electrical, and controls systems in a critical or controlled environment. · Broad knowledge of information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, technologies and architectures, IT service delivery principles and best practices. Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.