Network Development Engineer, InfraComms: Backbone/Interconnect

Amazon Web Services is looking for a highly motivated and technically savvy Network Development Engineer to help develop and scale one of the world’s largest and most complex networks. We develop new and innovative ways to scale and expand our network, whilst delivering operational excellence to our customers. This opportunity sits within our Backbone Network Development organization where the team is responsible for planning, developing and acquiring the network that drives Amazon’s internal infrastructure as well as connecting Amazon to the rest of the world. The Network Development Engineer will be supporting our backbone business development team and our backbone operations team to drive the stability and sustainability of our next-generation networks and to discover innovative ways to automate and scale our network as we expand. The ideal candidate will have a proven track record of technical leadership and success in driving complex issues to resolution, autonomously and/or collaboratively. The successful candidate will demonstrate an in-depth knowledge of networking, networking concepts and theory. They will have experience proactively managing engineering projects, network optimization initiatives and operational network support for a large-scale service provider. The successful candidate will be expected to provide high quality network event management for Amazon's global network. As a technical leader, he/she will manage complex stakeholder relationships, both technical and commercial. A love for working with new technologies and pushing the envelope on existing technology is essential! This is an excellent opportunity to join Amazons world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies anywhere.

Key job responsibilities
•Provide critical network operations support to internal customers, dive deep into circuit performance to identify and troubleshoot chronic problems such as active and passive L1/WDM related issues, latency spikes, interconnectivity issues and BGP routing.
•Conduct data acquisition and to support service assurance and performance management of the services provided by the suppliers.
•Develop mechanisms to automatically engage suppliers for chronic circuits.
•Develop mechanisms to track RFO’s for chronic circuits ensuring we don’t have repeat offenders and drive service improvement plans where appropriate.
•Deliver a solution to maintain carrier escalation matrices and up-to-date contact details.
•Influence carriers and work closely with them to open and adapt their ticketing system APIs to AWS requirements (ticketing and maintenance notifications).
•Build an effective process for working with the backbone business development team, the backbone provisioning team and the network operations team to ensure services are delivered and maintained per technical specifications and service level agreements.
•Create and review documentation and processes regarding recurring operational issues, new standard operating procedures, knowledge transfer material, etc.
•Identify and drive opportunities to automate repeatable networking tasks through creation and maintenance of scripts and tools.
•Deliver availability, latency and utilization reports of the backbone network on a regular cadence.