Santa Clara

Amazon Pay’s mission is to provide Amazon customers a superior purchase experience anywhere they shop. Delivered in an intuitive, well-crafted, and integrated solution through a human-centered approach. Key job responsibilitiesAs a Lead designer for the Pay team, your work directly informs the end user experience, from both a buyer and merchant perspective. You enable user-centric strategies, improving not only products and services but also the full end-to-end user experience. Practice a holistic approach to the buyer experience, with focus not just on pay, but on the entire journey- from pre-purchase (education, awareness, incentive, acquisition) to payment (click through, confirmation, security), through to post transaction (communication, tracking, sharing, social). About the teamThe Amazon Pay Design team designs the global shopping experience for Amazon customers wanting to leverage their account and benefits with external merchants, in-store and online. We own and design the features that make it easy for customers to discover, evaluate, and transact with Merchants. Our team is uniquely positioned to drive Innovation - leveraging insights from customer and merchant research, defining problem statements that address pain points and opportunities, ideating on solutions, building prototypes, and testing/validating with customers. This work is critical to deliver unique, customer focused experiences that differentiate us and create a unique customer experience. BASIC QUALIFICATIONS- 10+ years of design experience- Knowledge of usability principles and techniques- Have an available online portfolio- Experience in delivering design solutions for projects of large scope and complexity- Experience designing customer facing retail products- Experience defining and maintaining design patterns and UX standards ...