Software Development Engineer, Amazon Connect Telecom Engineering

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Want to disrupt an industry by delighting customers? Looking for a job where your work can have direct and massive impact? Excited to join one of the newest and most exciting AWS services? Come be a leader on a team that is building a product that will touch millions of people daily.Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. Amazon Connect is the result of the ten years of development that went into building the tools Amazon uses to provide its award winning customer service at massive scale and launching it as a publicly available AWS service. With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3 and Amazon Kinesis to provide a truly frustration free, easy-to-use, extensible, and natural customer experience. With this technology, we are transforming an industry and the way customers interact with businesses and how agents service them.Industry analysts have said, “Amazon Connect is quietly positioned to massively disrupt by enabling companies to focus on customer service, not service centers.” and “Amazon is totally disrupting the customer contact center space as they have many other market-spaces with customer-centric solutions with open platform integration with assistance from the partner community.”We are seeking Software Development Engineers with strong VoIP experience to join our team and help us support and expand the Amazon Connect telecom infrastructure. Amazon Connect supports thousands of concurrent customer calls and tens of thousands of agents using an internally developed SIP based Call Center Platform. Our technology is compelling, as it solves a common problem in a novel way — and it is unique in the industry. We are looking for engineers to help us expand our infrastructure to new global regions, support existing implementations, and innovate telecom network operations through tooling and processes to improve customer productivity. Be part of the team that handles large amount of phone calls, among the largest in contact center platforms globally.The position represents a rare opportunity to be a part of a fast-growing business soon after launch, and help shape the technology and product as we grow. You will be playing a crucial role in developing the next generation telecom infrastructure, and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.Learn more about Amazon Connect: https://aws.amazon.com/connect/About the teamABOUT AWS:Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Development Engineer, BlackWatch Core Platform

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Anti-DDoS team is the frontline defense for all DDoS threats world-wide, against all Amazon & AWS customers and services. Our architecture must be highly scalable, performant, and continually evolve against threats as they emerge.The Anti-DDoS team is looking for software engineers to solve incredibly challenging low-level networking problems, deliver new capabilities, and continue to scale our platform to meet the increasing needs of our customers world-wide. The ideal candidate has strong technical background in computer networking and programming experience in Java, C, C++, Python.Candidates who enjoy computer networking, building scalable user interfaces and performance sensitive control plane infrastructure, deep packet analysis, systems programming and have deep analytical skills and excellent communication skills will find the Anti-DDoS team to be inline with their interests and desire for challenge. You must be able to highly collaborate, be creative, analytical and thrive in fast-paced environments, all while interacting with highly technical software and networking development teams.Key job responsibilitiesThe AWS Shield Anti-DDoS team is looking for a Software Development Engineer who can help us build the next generation of our service's Control Plane infrastructure. Our team also owns and maintains the existing control plane infrastructure, while also ensuring that packet processing metrics are delivered in a timely and efficient manner. In addition to this, the team is responsible to scale and maintain the Anti-DDoS service's configuration dashboard and user interface, which provides insight and visibility into the SoW (state of the world) for our service.About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Development Engineer, BlackWatch Core Platform

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Anti-DDoS team is the frontline defense for all DDoS threats world-wide, against all Amazon & AWS customers and services. Our architecture must be highly scalable, performant, and continually evolve against threats as they emerge.The Anti-DDoS team is looking for software engineers to solve incredibly challenging low-level networking problems, deliver new capabilities, and continue to scale our platform to meet the increasing needs of our customers world-wide. The ideal candidate has strong technical background in computer networking and programming experience in Java, C, C++, Python.Candidates who enjoy computer networking, building scalable user interfaces and performance sensitive control plane infrastructure, deep packet analysis, systems programming and have deep analytical skills and excellent communication skills will find the Anti-DDoS team to be inline with their interests and desire for challenge. You must be able to highly collaborate, be creative, analytical and thrive in fast-paced environments, all while interacting with highly technical software and networking development teams.Key job responsibilitiesThe AWS Shield Anti-DDoS team is looking for a Software Development Engineer who can help us build the next generation of our service's Control Plane infrastructure. Our team also owns and maintains the existing control plane infrastructure, while also ensuring that packet processing metrics are delivered in a timely and efficient manner. In addition to this, the team is responsible to scale and maintain the Anti-DDoS service's configuration dashboard and user interface, which provides insight and visibility into the SoW (state of the world) for our service.About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Development Engineer, EKS Anywhere

As a Software Engineer in the Elastic Kubernetes Service (EKS) team working on EKS Anywhere, you will help us deliver the mission of helping customers run containers successfully anywhere. At Amazon EKS, we are building a core set of functionality that allows our customers to create and use Kubernetes at scale in their data centers or on AWS. You will be part of an exceptional team moving the needle towards making containers as the next generation compute platform everywhere. This is an opportunity engineer systems on a massive scale, and to gain top-notch experience in distributed systems and cloud computing.You will be solving challenging technical problems, often ones not solved before, alongside with peers with remarkable technical expertise. The solutions you build will be high impact and rolled out to our large customer base across the world. If you are excited to work in a dynamic environment, we would love to hear from you!Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Work/Life BalanceOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. This position involves on-call responsibilities, typically for one week every two months. We don’t like getting paged in the middle of the night or on the weekend, so we work to ensure that our systems are fault tolerant. When we do get paged, we work together to resolve the root cause so that we don’t get paged for the same issue twice.Mentorship & Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future10017BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Development Engineer, MobileX

Amazon Mobile Shopping is one of the fastest growing strategic businesses within Amazon. Our scale is billions of dollars and millions of customers. Our team is responsible for creating the best shopping experience for customers wherever they go on their favorite devices. We are passionate about building scalable, well-designed software. We constantly improve our technical foundation and user experience. As an engineer on the MobileX team, you’ll have huge impact on how customers, even friends and family, interact with Amazon.We love to work with smart people who have a strong sense of ownership and strong engineering mindset. You provide mobile perspective and context for technology choices. You’re up to the challenge of device and mobile network limitations, device fragmentation, and other mobile development curve balls. You are motivated to tackle ambiguous situations with new technologies to rapidly produce prototypes. You will make the most out of tools like Objective-C, Swift, Java, Kotlin, React Native, ES6, and play an integral role in re-shaping what it means to shop on a mobile device. You outline paths from prototype to product. You are a technical leader for your team. You contribute to the professional development of colleagues, improving their technical knowledge and the engineering practices on your team.About the hiring team: We created the MobileX team to explore new ways for Amazon customers to complete common shopping tasks quicker, browse more efficiently, and discover new features. Even as one of the most-installed apps world-wide, we’re still learning how to make the right decisions for customers and how to educate them about new features. We build new iOS & Android features addressing customer frustrations and innovate on core shopping functions like the personalized navigation menu, location awareness, and browsing; identifying core shopping experiences that are not mobile optimized, and fix them. We spend a lot of time thinking about what mobile shopping means and how we do it correctly with strong partnerships between dev, product, and design competencies. Our toughest problems are crafting world-class UX experiences and every pixel matters to our customers. We are innovators at heart, and mobile App customer experience is paramount to us.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Software Development Engineer, Utility Computing

Come build the next generation of Virtual Private Cloud (VPC) @ AWS! Amazon Elastic Compute Cloud (EC2) Networking team gives customers the ability to build secure, scalable, resilient and highly available VPCs. The domain is networking, but it’s all about software. We’re delivering software defined networks at scale. To learn more, check us out at https://aws.amazon.com/vpc/. We are re-engineering our VPC distribution plane as part of Amazon’s initiative to get EC2 performance to be as close as possible to that of on-premise bare metal.We are looking for software development engineers that are passionate about creating application software that underpin the fabric of the EC2 cloud. We are engaged in every part of the software development lifecycle from defining new features to testing them. On a typical day, our engineers use everything from modern day programming languages like Java/Rust/etc for application development, Ruby/Python/etc for automation, MySQL/Redis/JournalDB/RocksDB/etc. for high performance, low latency backends and a host of internal to Amazon tools. We don’t expect you to be an expert in, or necessarily even be familiar with these technologies listed, but we do expect you to be excited to learn about them!In this role, you’ll build software that scales to new heights. With cloud adoption speeding up, you will be challenged with interesting and complex problems to grow our services to meet the ever-increasing customer requirements. You’ll apply your creative and critical problem-solving skills to develop and run multi-tenant services at a massive scale. Above all, you will care deeply about both delighting customers and building high-quality software without sacrificing one for the other.10017BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Sr Software Development Engineer

AWS AI is looking for world-class software developers to join the Deep Learning cross-framework team. In this organization, you will be responsible for contributing extensions to the TensorFlow and PyTorch machine learning frameworks and for developing cross-framework solutions to support training of Deep Learning models at scale, involving thousands of accelerators. You will be working in a fast-paced, cross-disciplinary team of engineers and researchers who are leaders in the field. You will take on challenging problems, elicit requirements, and deliver innovative solutions into production that consolidate the AI team as thought leaders in the space.AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Key job responsibilitiesAs a Software Development Engineer in the SageMaker Engines team, you will be responsible for:- Developing innovative solutions for supporting Large Language Model training in a cluster of nodes;- Implementing model parallelism methods such as pipeline and tensor parallelism as extensions to the PyTorch framework;- Implementing sharding of the model training state, activation checkpointing/offloading and other memory saving techniques;- Optimizing distributed training by profiling, identifying bottlenecks and addressing them by improving compute and network performance, as well as finding opportunities for better compute/communication overlap;- Optimizing communication collectives for the AWS network infrastructure;A day in the lifeThe SageMaker Engines team develops technology for supporting training of Deep Learning models at large scale. This entails implementation of model parallelism and memory saving techniques to allow training of models across accelerators as well as implementation of network communication collectives optimized for the AWS infrastructure.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.EEO/AccommodationsAWS is committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status; we celebrate the diverse ways we work. For individuals with disabilities who would like to request an accommodation, please let us know and we will connect you to our accommodation team. You may also reach them directly by visiting https://www.amazon.jobs/en/disability/us.BASIC QUALIFICATIONS- 4+ years of non-internship professional software development experience- 4+ years of programming with at least one software programming language experience- 4+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- Bachelor's degree in computer science or equivalent ...

Sr Worldwide Specialist Solutions Architect, Research - GenAI, Training & Inference

Do you want to help define the future of Go to Market (GTM) at AWS using generative AI (GenAI)? AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Within SMGS, you will be part of the core worldwide GenAI Applied Computational Machine Learning team, responsible for defining, building, and deploying targeted strategies to accelerate customer adoption of our services and solutions across industry verticals.You will be working directly with the most important customers (across segments) in the GenAI model training and inference space helping them adopt and scale large-scale workloads (e.g., foundation models) on AWS. You will conduct model performance evaluations, optimizations and work directly with engineering and product to optimize the ML stack for efficiency and scale. You will conduct external/internal evangelism, and developing demos and proof-of-conceptsKey job responsibilitiesYou will help develop the industry’s best cloud-based solutions to grow the GenAI business. Working closely with our engineering teams, you will help enable new capabilities for our customers to develop and deploy GenAI workloads on AWS. You will facilitate the enablement of AWS technical community, solution architects and, sales with specific customer centric value proposition and demos about end-to-end GenAI on AWS cloud.You will possess a technical and business background that enables you to drive an engagement and interact at the highest levels with startups, Enterprises, and AWS partners. You will have the technical depth and business experience to easily articulate the potential and challenges of GenAI models and applications to engineering teams and C-Level executives. This requires deep familiarity across the stack – compute infrastructure (Amazon EC2, Lustre), ML frameworks PyTorch, JAX, orchestration layers Kubernetes and Slurm, parallel computing (NCCL, MPI), MLOPs, as well as target use cases in the cloud. You will drive the development of the GTM plan for building and scaling GenAI on AWS, interact with customers directly to understand their business problems, and help them with defining and implementing scalable GenAI solutions to solve them (often via proof-of-concepts). You will also work closely with account teams, research scientists, and product teams to drive model implementations and new solutions.You should be passionate about helping companies/partners understand best practices for operating on AWS. An ideal candidate will be adept at interacting, communicating and partnering with other teams within AWS such as product teams, solutions architecture, sales, marketing, business development, and professional services, as well as representing your team to executive management. You will have a natural appetite to learn, optimize and build new technologies and techniques. You will also look for patterns and trends that can be broadly applied across an industry segment or a set of customers that can help accelerate innovation.This is an opportunity to be at the forefront of technological transformations, as a key technical leader. Additionally, you will work with the AWS ML and EC2 product teams to shape product vision and prioritize features for AI/ML Frameworks and applications. A keen sense of ownership, drive, and being scrappy is a must. About the teamThe Foundation Models (fka Training & Inference) team is highly specialized on computational workloads, performance evaluations and optimization. We work with Foundation model builders and large scale training customers, dive deep into the ML stack including the hardware (GPUs, Custom Silicon), operating system (kernel, communication libraries (NCCL, MPI), Frameworks (PyTorch, NeMO, Jax) and models (Llama, Nemotron...). We also work with containers (Docker, Enroot), orchestrators (EKS) and schedulers (Slurm).Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, mathematics or equivalent- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- 5+ years building or optimizing computational applications for large scale HPC systems (e.g. physics based simulations) to take advantage of high performance networking (e.g. Amazon EFA, Infiniband, RoCE), distributed parallel filesystems (e.g. Lustre, BeeGFS, GPFS) and accelerators (e.g. GPUs, custom-silicon)- Understanding of deep learning training and inference workloads and requirements for high performance compute, network and storage ...

Sr WW Specialist Solutions Architect, Research - GenAI, Applied Computational Machine Learning

Do you want to help define the future of Go to Market (GTM) at AWS using generative AI (GenAI)? AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Within SMGS, you will be part of the core worldwide GenAI Applied Computational Machine Learning team, responsible for defining, building, and deploying targeted strategies to accelerate customer adoption of our services and solutions across industry verticals.You will be working directly with the most important customers (across segments) in the GenAI model training and inference space helping them adopt and scale large-scale workloads (e.g., foundation models) on AWS. You will conduct model performance evaluations, optimizations and work directly with engineering and product to optimize the ML stack for efficiency and scale. You will conduct external/internal evangelism, and developing demos and proof-of-conceptsKey job responsibilitiesYou will help develop the industry’s best cloud-based solutions to grow the GenAI business. Working closely with our engineering teams, you will help enable new capabilities for our customers to develop and deploy GenAI workloads on AWS. You will facilitate the enablement of AWS technical community, solution architects and, sales with specific customer centric value proposition and demos about end-to-end GenAI on AWS cloud.You will possess a technical and business background that enables you to drive an engagement and interact at the highest levels with startups, Enterprises, and AWS partners. You will have the technical depth and business experience to easily articulate the potential and challenges of GenAI models and applications to engineering teams and C-Level executives. This requires deep familiarity across the stack – compute infrastructure (Amazon EC2, Lustre), ML frameworks PyTorch, JAX, orchestration layers Kubernetes and Slurm, parallel computing (NCCL, MPI), MLOPs, as well as target use cases in the cloud. You will drive the development of the GTM plan for building and scaling GenAI on AWS, interact with customers directly to understand their business problems, and help them with defining and implementing scalable GenAI solutions to solve them (often via proof-of-concepts). You will also work closely with account teams, research scientists, and product teams to drive model implementations and new solutions.You should be passionate about helping companies/partners understand best practices for operating on AWS. An ideal candidate will be adept at interacting, communicating and partnering with other teams within AWS such as product teams, solutions architecture, sales, marketing, business development, and professional services, as well as representing your team to executive management. You will have a natural appetite to learn, optimize and build new technologies and techniques. You will also look for patterns and trends that can be broadly applied across an industry segment or a set of customers that can help accelerate innovation.This is an opportunity to be at the forefront of technological transformations, as a key technical leader. Additionally, you will work with the AWS ML and EC2 product teams to shape product vision and prioritize features for AI/ML Frameworks and applications. A keen sense of ownership, drive, and being scrappy is a must. About the teamThe Applied Computational Machine Learning team is highly specialized on computational workloads, performance evaluations and optimization. We work with Foundation model builders and large scale training customers, dive deep into the ML stack including the hardware (GPUs, Custom Silicon), operating system (kernel, communication libraries (NCCL, MPI), Frameworks (PyTorch, NeMO, Jax) and models (Llama, Nemotron...). We also work with containers (Docker, Enroot), orchestrators (EKS) and schedulers (Slurm). We work and influence with the most technical customers and advanced engineering teams in the GenAI space and develop best practices and tools to measure and optimize performances throughout the ML stack. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor's degree in computer science, engineering, mathematics or equivalent- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- 5+ years building or optimizing computational applications for large scale HPC systems (e.g. physics based simulations) to take advantage of high performance networking (e.g. Amazon EFA, Infiniband, RoCE), distributed parallel filesystems (e.g. Lustre, BeeGFS, GPFS) and accelerators (e.g. GPUs, custom-silicon)- Understanding of deep learning training and inference workloads and requirements for high performance compute, network and storage ...

Sr. Supply Chain Manager, North America Transportation Services

Amazon is seeking a Senior Supply Chain Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a Senior Supply Chain Manager to effectively manage the creation and enhancement of our supply chain and transportation networks. In this role, you will scope large projects, track project timelines, and develop mechanisms for communicating status, risk, and business challenges. The ideal candidate must be adept at cross-team coordination, project management, and analyze data, with a proven history of delivering results.Key job responsibilities- Supply chain, transportation, or logistic network management solution experience- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Foster collaboration with internal and external partners to optimize resource allocation and project success.- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- Manage and communicate project budgets effectively.A day in the lifeAn individual in this role will work across a broad spectrum of partner teams. This will include collaboration with technical individuals like Data Scientists and Product Managers to business stakeholders to develop strategies to present to Senior Leadership.About the teamAmazon's vision for the future is one where Fulfillment Centers operate as a local store with up to 60% of flows for each DS will come from a single upstream FC. We envision Amazon’s Outbound Supply chain to be the benchmark for Performance, Speed and Cost, and do not believe in prioritizing one service over the other. The ideal network design is one that lowers cost-to-serve and, in the process, does so with a positive impact on delivery speed and reliability.The Network Optimization through Regional Design (NORD) Team's mission is to create the roadmap to enable this vision and drive cross-functional initiatives to make rapid progress towards it. The team will work across the breadth of the Supply Chain to identify opportunities to improve placement, make better fulfillment decisions and guide the development of the right infrastructure and network design to bring it all together. BASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of supply chain experience- 3+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience- Bachelor's degree in supply chain management, operations, engineering, analytics or related field- Experience using data and metrics to determine and drive improvements- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc. ...

Sr. Worldwide Specialist, GenAI, Foundation Models GTM

Do you want to help define the future of Go to Market (GTM) at AWS using generative AI (GenAI)? You will be part of the core worldwide GenAI Training and Inference team, responsible for defining, building, and deploying targeted strategies to accelerate customer adoption of our services and solutions across industry verticals. You will be working directly with the most important customers (across segments) in the GenAI model training and inference space helping them adopt and scale large-scale workloads (e.g., foundation models) on AWS, developing GTM plans, external/internal evangelism, and developing demos and proof-of-concepts.Key job responsibilitiesIn this role, you will work closely with customers to understand the ML infrastructure requirements, complexities involved in scaling GenAI model training across modalities and use-cases like natural language processing (NLP) and computer vision that take advantage of the power of AWS’ storage, compute, networking, and ML technologies. You will have the opportunity to define GTM strategies and lead cross-functional initiatives to expand existing markets, develop scalable programs to drive adoption, and identify new opportunities. This involves activities include market sizing, building an opportunity pipeline, working with customers to understand technical requirements for proof-of-concepts, creating content to train the field teams, driving industry thought-leadership, working with product teams to define new features, and identifying partners and potential acquisitions.As the ideal candidate, you possess a business and technology background that enables you to lead and drive engagements with startups and large enterprises. You have domain expertise in key ML use cases, understand the challenges involved in training and deploying GenAI models, orchestrating workloads using containers/HPC services, and are able to work backwards from customer requirements to suggest scalable solutions and architectures. You have the technical depth to articulate the benefits of ML Frameworks and AWS services to data scientists, data engineers, and C-Level executives. In addition, you have a good understanding of the GenAI market trends, ecosystem, opportunities, and are passionate about market development. You will need to be adept at interacting, communicating, and partnering with teams within AWS (product, solutions architecture, sales, marketing, and professional services) and externally with customers, partners, and importantly, the developer community of ML Frameworks and key open-source offerings. You will be responsible for creating compelling content, and building scalable programs and mechanisms to increase awareness and adoption of ML Frameworks and AWS solutions. Additionally, you will work with the AWS ML and EC2 product teams to shape product vision and prioritize features for AI/ML Frameworks and applications. A keen sense of ownership, drive, and being scrappy is a must. About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- 5+ years of developing, negotiating and executing business agreements experience- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Bachelor’s degree in technical discipline with 7+ years of technical design / implementation / consulting experience.- 5+ years of business development, product management, management consulting, and strategic partnership experience.- Experience developing and executing on GTM strategies that are large in scope.- Working knowledge of one or more ML Frameworks (e.g., PyTorch, JAX) and ML methods including GenAI foundation models, computer vision models, and other ML models. ...

Sr. Worldwide Specialist, Strategic Initiatives, GenAI Frameworks

Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, GenAI background, and technical skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Specialist Organization (WWSO) GenAI team as a Worldwide Go to Market Specialist!The Worldwide Specialist Organization (WWSO) is part of AWS Sales, Marketing, and Global Services (SMGS), which is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. We work backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. As part of WWSO, you'll provide expertise across the entire life cycle of an AWS customer initiative, from developing ideas for new services to accelerating the adoption of established businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. Within WWSO, this position is part of the Worldwide Specialist strategic collaborations team, responsible for defining, building, and deploying targeted strategies to accelerate customer adoption of our GenAI services and solutions via collaborations with our strategic partners. You will directly engage with our partners, develop joint-GTM motions and work with internal teams to help our customers tap into new markets by utilizing GenAI. You will drive joint-GTM goals by engaging with customer, conducting external/internal evangelism, developing demos and proof-of-concepts of GenAI applications/use cases utilizing large models.You will have the opportunity to establish new strategic initiatives with key customers/partners, define go-to-market (GTM) strategies for GenAI and lead cross-functional initiatives to expand existing markets, develop scalable programs to drive adoption, and identify new opportunities. This involves activities include market sizing, building an opportunity pipeline, working with customers to understand technical requirements for proof-of-concepts, creating content to train the field teams, driving industry thought-leadership, working with product teams to define new features, and identifying partners and potential acquisitions.As the ideal candidate, you possess a business and technology background that enables you to lead and drive engagements with startups and large enterprises. You have domain expertise in GenAI and key ML use cases, have technical depth to articulate the benefits of our GenAI-related services and solutions to data scientists, and line of business and C-Level executives. In addition, you have a good understanding of the GenAI market trends, ecosystem, opportunities, and are passionate about market development and evangelism. You will need to be adept at interacting, communicating, and partnering with teams within AWS (product, solutions architecture, sales, marketing, and professional services) and externally with customers and strategic partners.You will drive the development and execution of the GTM plan with strategic GenAI partners for building and scaling GenAI solutions cutting across several AWS services and solutions. You will work across GenAI BD & Solution Architect (SA) teams to interact with customers to understand their business problems, and work with partners and AWS SAs to define and implement scalable GenAI solutions to solve them. You will conduct external/internal evangelism, and develop and publish thought leadership assets such as blogs and case studies. You will collaborate with other teams within AWS such as product teams, field solutions architecture, sales, marketing, as well as representing your team to executive management. You should be passionate about helping customers/partners understand best practices for operating on AWS. You will also look for patterns and trends that can be broadly applied across an industry segment or a set of customers that can help accelerate innovation. This is an opportunity to be at the forefront of technological transformations, as a key leader.Key Responsibilities:• Leverage your deep domain expertise in AI/ML or GenAI to create best in class field enablement and sales strategy.• Support field teams in solution building for high priority customers.• Bring market signals back to product teams to drive innovation on AWS product roadmaps.• Own reporting and planning cadences to AWS executives on GTM plan execution.• Demonstrate thought leadership and be able to credibly represent AWS at industry events, conferences, symposiums, etc.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS• 7+ years of relevant GTM, Outbound PM, Sales, or Consulting experience• 5+ years of AI/ML/Gen AI • BA/BS degree in technical discipline required• Experience developing strategies that influence leadership decisions at the organizational level• Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Supply Chain Manager, North America Transportation Services

Amazon is seeking a Supply Chain Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.We are seeking a Supply Chain Manager to effectively manage the creation and enhancement of our supply chain and transportation networks. In this role, you will scope large projects, track project timelines, and develop mechanisms for communicating status, risk, and business challenges. The ideal candidate must be adept at cross-team coordination, project management, and analyze data, with a proven history of delivering results.Key job responsibilities- Supply chain, transportation, or logistic network management solution experience- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Foster collaboration with internal and external partners to optimize resource allocation and project success.- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to - support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.- Manage and communicate project budgets effectively.About the teamAmazon's vision for the future is one where Fulfillment Centers operate as a local store with up to 60% of flows for each DS will come from a single upstream FC. We envision Amazon’s Outbound Supply chain to be the benchmark for Performance, Speed and Cost, and do not believe in prioritizing one service over the other. The ideal network design is one that lowers cost-to-serve and, in the process, does so with a positive impact on delivery speed and reliability. The Network Optimization through Regional Design (NORD) Team's mission is to create the roadmap to enable this vision and drive cross-functional initiatives to make rapid progress towards it. The team will work across the breadth of the Supply Chain to identify opportunities to improve placement, make better fulfillment decisions and guide the development of the right infrastructure and network design to bring it all together. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanLearn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Bachelor's degree- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements ...

Systems Development Engineer, Amazon Elastic VMware Service(EVS)

Are you passionate about designing and developing highly available and large-scale services? Would you like to invent and build solutions for customers that truly make a difference in their business? Are you an experienced VMware Systems development engineer and a self-starter who is excited to build something new and work at cloud scale? If the answer is yes, then we have an exciting opportunity for you to work in the Amazon Elastic VMware Service team. A wave of innovation is bringing sweeping changes to EC2 services with new virtualization capabilities, deep platform integrations, and unimaginable scale revolutionizing traditional thinking around how we run enterprise workloads in the cloud. We are looking for a Systems Development Engineer to build new capabilities to help customers run VMware-based workloads on AWS. The AWS Commercial Applications team within Amazon EC2 defines and builds integrations with external software applications running in cloud environments and helps to modernize enterprise customer workloads. Our team just announced Amazon EVS and is expanding and continuing to build new capabilities for our customers migrating and running VMware-based workloads on AWS.Key job responsibilitiesAs a SysDE in the VMware team, you'll work alongside outstanding builders, principle engineers, and business leaders to create new capabilities that provide enhanced experience for our customers running VMware workloads. All team members actively participate in product definition, technical architecture reviews, iterative development, code review, and operations. Along with this, you’ll have the opportunity to interact with customers to understand and ensure their needs are met. Clear, professional, verbal and written communication with teammates and customers is an important part of the job. Our SysDE’s are expected to have a comprehensive knowledge of VMware deployments, VMware Cloud Foundation (VCF), ESXi, vSAN, and NSX. Strong proficiency in automating software deployments and operations using scripting languages such as Bash, Python, and PowerShell is essential. You will be leading performance testing and/or bench marking of AWS infrastructure for VMware workloads and driving continuous improvements. You will be Design and implement software-defined networking solutions, such as virtual switches and overlay networks, to enable flexible and programmable network infrastructure.You will be inventing the foundation for the next phase of the products and beyond. A commitment to teamwork, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating a reliable, scalable, and high-performance service requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems. You should enjoy working on complex systems, be customer-centric, and have a proven track record of building exceptionally high quality software that delights customers.About the teamUtility Computing (UC)AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for customers who require specialized security solutions for their cloud services.Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge-sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects that help our team members develop your engineering expertise so you feel empowered to take on more complex tasks in the future.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree in computer science or equivalent- Knowledge of systems engineering fundamentals (networking, storage, operating systems)- 5+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Experience with PowerShell (preferred), Python, Ruby, or Java- Hands on deep technical experience with VMware technologies, including, ESXi, vSAN, NSX and VCF ...

Work Based Learning Program Data Center Operations Technician

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is seeking Data Center Technicians as part of our Work Based Learning Program (WBLP). This position requires the successful candidate report to a site location. Amazon has multiple WBLP trainee openings between January– March 2025. Trainees will participate in our 12-month work and training program in our San Francisco or Santa Clara facilities.All physical requirements are expected with reasonable accommodations:• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed• Working in cramped and/or elevated and/or noisy environments• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day• Ascending and descending ladders, stairs, and gangways safely and without limitationNOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).Key job responsibilities• Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors• Performing on-call duties and participating in scheduled maintenance and change management activities• Contributing to documentation and process improvement initiatives based on your analysis of operational issuesA day in the lifeAs a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution• Solve problems at their root and step back to understand the broader context• Maintain service level agreements through the implementation of proactive issue detection and reportingYou will be required to work shift work that will include days/nights/weekends/holidays. Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license to travel within the regional work area, as company transportation will not be provided.About the teamAWS is committed to providing a safe and healthy work environment. The WBLP training program has a focus on safety, as a WBLP you will be trained on data center safety, policies, procedures, and guidelines.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Willingness to participate in shift rotations to support 24/7 data center operations ...

Work Based Learning Program Infrastructure Delivery Technician

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is seeking Infrastructure Delivery Installation Technicians as part of our Work Based Learning Program (WBLP). This position requires the successful candidate report to a site location. Amazon has multiple WBLP trainee openings between December 2024-January 2025. Trainees will participate in our 12-month work and training program in our San Francisco area facilities.All physical requirements are expected with reasonable accommodations:• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed• Working in cramped and/or elevated and/or noisy environments• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day• Ascending and descending ladders, stairs, and gangways safely and without limitationNOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).Key job responsibilities• Moving and implementing large enterprise equipment• Installing Fiber and Copper cabling and patching cabling between equipment• Ensuring proper safety and security standards are maintained during cabling and rack installation, • Following well established hardware installation procedures and break-fix activities• Safely using material handling tools and equipmentA day in the lifeTo be successful in this role you should possess technical aptitude, written and oral communications skills and the ability to deal effectively with people in a wide variety of situations. In addition, you must possess strong analytical skills with demonstrated problem solving ability. You will be able to leverage your experience exercising high levels of initiative, judgment, and diplomacy.Additionally, all candidates should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to being successful.You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license to travel within the regional work area, as company transportation will not be provided.About the teamAWS is committed to providing a safe and healthy work environment. The WBLP training program has a focus on safety, as a WBLP you will be trained on data center safety, policies, procedures, and guidelines. Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Willingness to participate in shift rotations to support 24/7 data center operations ...

Work Based Learning Program Logistics Specialist

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) are seeking Logistics Specialists as part of our Work Based Learning Program (WBLP). This position requires the successful candidate report to a site location. Amazon has multiple WBLP trainee openings between January - March 2025. Trainees will participate in our 12-month work and training program in our Northern Virginia facilities.All physical requirements are expected with reasonable accommodations:• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed• Working in cramped and/or elevated and/or noisy environments• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day• Ascending and descending ladders, stairs, and gangways safely and without limitationNOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.NOTE: If applying for positions in Oregon (OR) and Ohio (OH), these sites are within AWS GovCloud region. Effective May 15, 2017, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside of the United States).Key job responsibilities• Data entry and resolving questions from peer organizations • Ensure that all billing associated with the Inventory supply chain is accurate, validated and ready for processing• Assembling, addressing, stamping and arranging for the shipment of merchandise and materials• Assist in daily scheduling of deliveries and pick-ups to and from production locations• Keep precise records of all commodities going in and out of companyA day in the lifeThe Logistics Specialist reviews Data Center inventory, in-bound shipments, and ongoing demand to ensure that proper stock levels are maintained in the all locations to support build and repair activities. Working with the Logistics Manager, you will create plans to optimize the flow of parts through their lifecycle; tracking inventory location, movement, age, and turns. You will work closely with Data Center Operations Technicians and Data Center Engineers to fulfill parts quickly and accurately. You will also work with Procurement and Hardware Engineering to purchase new parts and interface directly with vendors to process RMAs and receive replacements. Regular and ongoing communications with vendors to resolve issues and help them understand our business requirements necessitates a high-level communicator.In addition, Logistics Specialists are expected to understand all aspects of production, adhere to strict safety standards, maintain very high quality, and be willing and able to work on powered equipment (i.e forklift or cherry picker).All candidates should be willing to work both independently and with a team. Work prioritization, organization skills, effective communication, and the ability to react quickly are critical to being successful.You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within the regional work area is required. You will be responsible for having a reliable personal vehicle and a valid driver’s license to travel within the regional work area, as company transportation will not be provided.About the teamAWS is committed to providing a safe and healthy work environment. The WBLP training program has a focus on safety, as a WBLP you will be trained on data center safety, policies, procedures, and guidelines.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Willingness to participate in shift rotations to support 24/7 data center operations ...

Worldwide Specialist Solutions Architect - GenAI

Do you want to help define the future of Go to Market (GTM) at AWS using generative AI? You will be part of the core worldwide GenAI Models team, responsible for helping our customers build, deploy and utilize Generative AI (GenAI) models to power end applications and use cases across industry verticals. You will engage with product owners to influence product direction and help our customers tap into new markets by utilizing GenAI along with AWS Services. AWS works with a number of GenAI model producers, you will be working directly with them around model performance evaluations, developing demos and proof-of-concepts of GenAI end applications / use cases, and contributing technical enablement assets across whole of AWS with large models (text, vision and other modalities).Key job responsibilitiesYou will help develop the industry's best cloud-based solutions to grow the GenAI business. Working closely with our product and field teams, customers, and 3rd party model providers, you will help enable new capabilities for our customers to develop and deploy GenAI workloads on AWS. This involves activities like market sizing, building an opportunity pipeline, working with customers to understand technical requirements for proof-of-concepts (POC), creating content to train the field teams, and driving thought-leadership.You will possess a business and technical background that enables you to drive an engagement and interact at the highest levels with startups, Enterprises, and AWS partners. You will have the technical depth and business experience to easily articulate the potential and challenges of GenAI models and applications to engineering teams and C-Level executives. This requires deep familiarity across the stack – compute infrastructure, ML frameworks, orchestration layers, large models, frameworks like LangChain for developing applications powered by GenAI models, MLOPs, as well as target use cases in the cloud.You will drive the development of the GTM plan for building and scaling GenAI on AWS, interact with customers directly to understand their business problems, and help them with defining and implementing scalable GenAI solutions to solve them (often via proof-of-concepts). You will also work closely with account teams, research scientists, and product teams to drive model implementations and new solutions.You should be passionate about helping companies/partners understand best practices for operating on AWS. An ideal candidate will be adept at interacting, communicating and partnering with other teams within AWS such as product teams, solutions architecture, sales, marketing, business development, and professional services, as well as representing your team to executive management. You will also look for patterns and trends that can be broadly applied across an industry segment or a set of customers that can help accelerate innovation.This is an opportunity to be at the forefront of technological transformations, as a key technical leader.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. BASIC QUALIFICATIONS- 2+ years of design, implementation, or consulting in applications and infrastructures experience- 4+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 10+ years of IT development or implementation/consulting in the software or Internet industries experience ...

Software Development Engineer, NavX

Would you like to innovate on the most highly visible and persistent feature on Amazon websites and apps, impacting every customer who visits and supports many partners across the company? Would you like to build low latency, highly resilient distributed systems at scale? Would you like to be a part of transforming the online shopping experience for hundreds of millions of customers across the world? If so, Navigation Experience (NavX) has an opportunity for you. Serving tens of thousands of transactions per second and billions of views per day, we have a large and visible footprint.You would be working in an agile development environment and shipping code daily via continuous deployment pipelines. As a ReactNative/iOS/Android native stack SDE, you will be responsible for building out and optimizing all of our back end systems for scale and speed as well as delivering world class CX for the Amazon shopper on all devicesYou will be joining NavX-App team which is part of NavX organization. We are responsible for the navigational experience which makes it easier for a customer to find what they are looking for by combining search and browse actions into a seamless experience that lets a customer navigate to any destination type. Our mission is to serve as an indispensable guide that helps customers find what they need, whenever and wherever they need it, and get out of the way when they don’t need our help. We focus on making the best use of the space navigation occupies while ensuring that customers can still quickly and easily succeed in their shopping tasks via the Hamburger Menu, Navigation Chrome, Storemodes, Me Tab, Strategic subnav and Bottom Tabs components across all form factors on app. Our vision is to build a tailored navigation experience which brings forward the most important and relevant information for a customer at any stage in their shopping journey.We are a highly diverse, intellectually curious team that loves to have fun and accomplish big things.The ideal candidate will have excellent technical design, problem solving and communication skills and be comfortable interacting with technical and non-technical stakeholders at all levels. The candidate has experience building and operating mission critical cloud software services and an understanding of design for scalability, performance, and reliability. The candidate should have interest and desire to learn new skills and do things never done before. In addition, the ability to work backwards and think from a customer perspective is crucial. The candidate will mentor team members to promote engineering excellence and continually "look around the corner" for the benefit of our customers and improving the team architecture.About the teamNavigation Experiences (NavX): The NavX team is responsible for navigation across all devices on the Amazon retail website, including browsing destinations in Hamburger, shopping within Store Modes, finding account and personalized content in Me Tab, and discovering strategic programs easily in the Strategic Subnav and Discovery Bar. We are responsible for the navigation chrome on all rendering platforms, as well as the platform aspects of its flyouts and tool-tips. To support the builders across Amazon, we also own LinkTree to enable partners to specify navigation links and hierarchies through our experiences.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Sr. Software Engineer, EC2 Windows

Do you want to help shape the future of compute for the Amazon Web Services cloud? The EC2 Instance Platform organization is responsible for tackling tough problems faced by enterprise customers via cloud-based solutions. The team uses cutting-edge technologies to develop large-scale platforms to help customers optimally run their business. We are hiring Senior Software Development Engineers to make Amazon Elastic Compute Cloud (EC2) the best place to run enterprise class workloads. As part of our team you will help build next generation services that simplifies how our customers and partners configure and manage high performance computing workloads on the cloud. You will closely work with various pre-release Amazon technologies and build services that handle large scale, highly available distributed systems. We are looking for Software Development Engineers who are passionate about working on cutting edge technologies, who bring deep technical knowledge, and who have experience with distributed systems to drive technical design and implement end-end solutions. If you’re into operating systems, how software interfaces with hardware, file systems, or just working on challenging software problems where performance and code size still matter, come and join us. The ideal candidate for this position is a software engineer excited to work in a cloud scale environment who has a strong track record of developing and delivering Windows user- or kernel-mode drivers in a system level programming language such as C/C++.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.10017Key job responsibilitiesThis team and the role would be a good fit for you if you feel excited about the following* innovate and come up with a vision to bring the best system software to enterprise customers * improve the CI/CD process across multiple services/pipelines to increase development velocity* work collaboratively with team and other teams on solution development of both user and kernel space applications* work with Principal / Sr. Principals and Product management team to define solution technical roadmap* analyze business requirements and provide solution design with estimated work effort* create architecture design with resilience, scalability, and performance* assure the highest quality bar relentlessly with software development best practices* participate design and code review and provide insightful suggestions across products and/or teams * mentor junior team members and develop the best* participate in Agile development process and influence the process refinery A day in the lifeAs a software development engineer, your daily tasks may include the following* Participate regularly in stand-ups and team meetings* Review design docs, code changes from team peers* Design, implement, and deploy the new software solution assigned to you or owned by team* Improve existing automation processes* Go through backlogs related with products you or team own* Participate in oncall rotation* Have fun and learn new AWS services and Windows technologies. About the teamThe EC2 Windows OST (OS Technologies) team owns the fundamental OS level software and services which enable the EC2 Windows offerings. We bring innovations to Windows OS so that Windows instances and enterprise workloads can perform best on AWS EC2 platforms. These innovations include but not limited to kernel drivers, user applications, and machine learning powered troubleshooting services. We also make efforts to provide fundamental support for other AWS teams to enable their services like Backup, High performance computing, Security and many othersBASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- BS in CS/EE or related field with 10+ years of experience- MS/PhD in CS/EE or related field with 8+ years of experience.- Proficient in C/C++- Computer Science fundamentals in algorithms, data structures, system architecture, software engineering basics- 5+ years of experience in developing Windows user-mode or kernel-mode drivers- Familiar with at least one Windows driver development model, such as MiniPort, NDIS, StorPort, WDM, WDF etc- Deep understanding into OS level, familiar with either Windows or Linux kernels- Prior experience with at least one full software development cycle from architect, design, code, review, verification, automation, debugging / system-level troubleshooting, release / maintenance- Good communication skills in both verbal and written forms ...