Key job responsibilities
As a Lead designer for the Pay team, your work directly informs the end user experience, from both a buyer and merchant perspective.
You enable user-centric strategies, improving not only products and services but also the full end-to-end user experience. Practice a holistic approach to the buyer experience, with focus not just on pay, but on the entire journey- from pre-purchase (education, awareness, incentive, acquisition) to payment (click through, confirmation, security), through to post transaction (communication, tracking, sharing, social).
About the team
The Amazon Pay Design team designs the global shopping experience for Amazon customers wanting to leverage their account and benefits with external merchants, in-store and online. We own and design the features that make it easy for customers to discover, evaluate, and transact with Merchants.
Our team is uniquely positioned to drive Innovation - leveraging insights from customer and merchant research, defining problem statements that address pain points and opportunities, ideating on solutions, building prototypes, and testing/validating with customers. This work is critical to deliver unique, customer focused experiences that differentiate us and create a unique customer experience.
BASIC QUALIFICATIONS
- 10+ years of design experience
- Knowledge of usability principles and techniques
- Have an available online portfolio
- Experience in delivering design solutions for projects of large scope and complexity
- Experience designing customer facing retail products
- Experience defining and maintaining design patterns and UX standards
PREFERRED QUALIFICATIONS
- Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
- Experience working with stakeholders to plan and execute programs that are strategic in nature
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.