San Francisco

Are you passionate about customer trust and privacy! Come join the Devices and Services Trust and Privacy (DSTP) team and help create new incident response processes and mechanisms to safeguard and elevate customer trust and safety across a portfolio of 30+ devices and services. We're looking for a talented Technical Program Manager who can help DSTP meet its vision to deliver Earth’s most trusted devices and services by partnering with cross-functional teams to guide, verify, and build trustworthy customer experiences while adhering to global and emerging regulatory standards, and internal sensitive content policies. As a Technical Program Manager for Trust Incident Response, you'll help establish standardized processes for managing trust incidents across our AI platform and services, ensuring rapid response and thorough remediation of customer trust and safety issues.Key job responsibilities- Execute and improve sensitive content and trust incident management processes, addressing challenges of fragmented ownership and inconsistent handling- Coordinate inspection and testing of incident fixes across platforms, ensuring thorough validation before deployment- Implement and maintain standard procedures for root cause analysis, ensuring comprehensive documentation and follow-through- Develop and manage consolidated escalation reporting systems, creating single source of truth for all trust incidents- Partner with builders to validate fixes and track remediation efforts- Coordinate with PR and communications teams to support rapid response to media inquiries- Monitor fix effectiveness and identify trends requiring systematic solutions- Support cross-platform incident management to ensure consistent issue handling across our platformsA day in the lifeThis is a cross-functional role where you will work directly with Policy, Legal, PR, Customer Service, Engineers, and Product Managers to ensure swift and effective handling of trust incidents. This includes coordinating fix validation, maintaining incident documentation, preparing consolidated reports, and helping establish standardized processes for incident management. You'll use data and operational metrics to track progress and identify areas for process improvement. You should be comfortable working in a fast-paced, rapidly evolving environment with fast delivery time, rapid iteration, and data-driven decision-making.About the teamThis role is part of the newly established Trust Incident Management team within DSTP, focused on streamlining incident response processes and ensuring consistent handling of trust issues across our AI platforms. We're building robust processes to address current challenges in incident management while preparing for increased scrutiny of AI safety and appropriateness.BASIC QUALIFICATIONS- Bachelor's degree in engineering, computer science or equivalent- 3+ years of technical product or program management experience- 2+ years of software development experience- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience building and evaluating system-level technical design- Experience with incident management or similar operational processes with strong process development and documentation skills ...

Join eero's dynamic Operations Team and become an integral part of our executive support system. In this role, you'll coordinate vital business functions and help create seamless experiences for our leadership team while working in a collaborative and ambiguous environment.At eero, we value individuals who can bring fresh perspectives and innovative solutions to everyday challenges. As our Internal Operations Assistant, you'll ensure smooth daily functions while contributing to team success through thoughtful organization and proactive support.Key job responsibilities- Coordinate executive calendar management across multiple platforms (Outlook and Google Calendar)- Support leadership team with meeting preparation, follow-up, and document organization- Plan and execute team events, including budget management and expense reporting- Arrange business travel following Amazon policies- Facilitate team gatherings such as All Hands meetings and off-sites. What You'll Bring- Proficiency in G Suite and Microsoft Office applications- Understanding of calendar management best practices- Experience with expense report coordination- Knowledge of travel booking processes- Excellent organizational and time management abilities- This position reports to the eero Head of Internal OperationsA day in the lifeYour day might include scheduling important meetings, preparing materials for executive presentations, coordinating team events, and ensuring expense reports are processed efficiently. You'll collaborate with various departments while maintaining organized documentation and supporting special projects. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

If you are interested in this position, please apply on Twitch's Career site https://www.twitch.tv/jobs/en/About Us:Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day.We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X, and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process.About the RoleAs the Product Marketing Manager for Commerce, you will be responsible for the global, end-to-end marketing of ads, sponsorships, and commerce products that empowers creators to earn money while engaging their audiences. You will be developing Go To Market plans that guide them to adopt tools and best practices based on their journey. You will partner closely with the Ads and Sponsorship Product teams to bring innovative new features and frameworks to market, developing a strategy that is based on the needs of the audience and bringing together a cross-functional team to bring that strategy to life. You will demonstrate a mastery of consumer insights to develop their strategy, bring together cross-functional stakeholders to execute on their plans, and will confidently align senior product leadership and C-Suite executives around those plans. You will understand market trends, the competitive landscape, and have experience leveraging those to positively drive consumer sentiment and adoption of features. You will thrive in a fast-paced product development environment. You will report to the Senior Director of Product Marketing within the larger GTM Marketing team. You can work in San Francisco, CA; Irvine, CA; New York, NY; or Seattle, WA.You Will- Oversee the development of go-to-market strategy for new product features on Twitch, working closely with research to align the strategy to customer needs and insights- Guide a team of cross-functional stakeholders (including Product, Marketing, Data Science, PR, Design, Engineering and more) to deliver effective marketing launches- Embed yourself on the product team to develop and influence the product roadmap based on highest customer needs and insights- Manage internal creative partners to ensure quality, on-budget, on-time delivery of marketing programs and assets across multiple channelsPerks- Medical, Dental, Vision & Disability Insurance- 401(k)- Maternity & Parental Leave- Flexible PTO- Amazon Employee DiscountAbout the teamThe Twitch community is like no other - a passionate and engaged group of creators and active participants who are uniquely invested in what we’re all building together. The Marketing & Communications team at Twitch serves to authentically activate the Twitch community (and beyond) in ways that inform and inspire. Members of our team work across a range of areas including internal and external communications, content & partnerships, creative services, and marketing strategy.BASIC QUALIFICATIONS- 4+ years of professional experience in a corporate or startup environment- 2+ years in a marketing capacity at a technology company- Experience partnering with and influencing Product Management, Research & Analytics, Comms, and senior executives- Experience working on ad supply and sponsorship products is a plus ...

We are looking for a Spoken Word Content Marketer to leverage integrated content marketing programs to drive awareness and new listener growth for our global audio streaming service. The content marketer will be part of the Global Spoken Word team and will be responsible for our global content marketing strategy including setting quarterly and monthly content themes that all global teams will focus on. In addition, this role will own the GTM process from development through execution in working closely with initiative owners to turn content strategy into marketing output across various marketing channels (e.g. paid media, partner marketing, direct reponse, etc.). This person will work closely with Spoken Word product marketing, programming, social, industry relations, and product teams on customer and partner-facing initiatives.Key job responsibilities- Develop and manage a quarterly content calendar aligned with spoken word’s team business objectives and goals.- Connecting content investment decisions with integrated content marketing campaigns through strategic direction in partnership with local marketplaces and partner licensing team- Lead go-to-market (GTM) process from strategy development to channel coordination and recapping with future recommendations- Collaborate with product and channel teams to ensure effective content marketing testing and experimentation is achieved across various channels.- Monitor and analyze content performance metrics, using data-driven insights to refine and evolve the content strategy.About the teamThe Spoken Word marketing team is a dynamic group of professionals dedicated to growing awareness of Amazon Music, driving new listeners through acquisition and content marketing strategies, and engaging current customers through personalization and lifecycle marketing experiences. We use data, insights, and creative thinking to invent, test, and scale programs that connect with our target audience. We collaborate across various cross-functional teams including analytics, finance, product, creative, and more to deliver impactful results.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- 6+ years of developing and managing acquisition marketing or channel programs experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience communicating results to senior leadership- Strong writing and editing skills with the ability to produce clear, compelling content for various formats and channel. ...

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. The Amazon Search Experience engineering team's vision is to provide a delightful experience to search, explore and discover content on Amazon Music. We build frontend and backend technology to enable a rich search experience across multiple clients, including mobile, web, FireTV and Big Screens (such as RokuTV). We build technology that retrieves, ranks and groups search results, and displays those results to our customers. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Learn more at https://www.amazon.com/music.Key job responsibilitiesAmazon Music Search is looking for an experienced Full Stack engineer who has experience in Mobile software development in our SFO office. You will have the opportunity to work closely with product managers, UX designers, and engineers to innovate, measure, analyze and refine the search experiences we deliver to our music listeners across the planet on a daily basis. Our roles are all well defined, but we encourage individuals to cross boundaries and learn from each other. The ideal candidate will have strong design and implementation experience across front-end and back-end architectures, with demonstrated ability to mentor other engineers.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- 4+ years of full stack development experience- Experience building applications on React Native, or Native iOS/Android.- Proficiency in JavaScript, TypeScript, React, and related libraries/frameworks- Solid understanding of design principles, patterns, and best practices- Familiarity with mobile app deployment processes- Excellent troubleshooting and debugging skills ...

Wifi is the foundation of the modern home. Without it, nothing works. eero, an Amazon company, is the first company to deliver a whole home WiFi experience using mesh technology, ensuring there isn’t a home layout or connected device we can’t handle. Fixing connectivity is, however, just the start. We’re working on the building blocks of the smart home by designing our own hardware, enabling it with software, and tying it all together to the cloud. A home that anticipates our needs, takes care of us and our families, keeps us safe and healthy, and saves money and energy.We are looking for a Business Intelligence Engineer to join the eero Finance team to help us extract meaning from large volumes of data to help us make the right business decisions. The successful candidate will be an expert with SQL, ETL, and Tableau and have exemplary communication skills. The candidate will need to be a self-starter, comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail. The candidate knows and loves working with business intelligence tools, can model multidimensional datasets, and can partner effectively with business partners to answer key business questions.As a BIE at eero, you will: - Engage with the business and diversified customer groups to understand the needs and recommend business intelligence solutions. - Partner with the Data engineering team to define the data elements and data structure that the team should leverage to enable analytical capabilities. - Interface with business and finance customers, gathering requirements and delivering complete forecasting and reporting solutions. - Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards and models to drive key business decisions - Be connected and influential within the Amazon analyst community. Work with Data engineering, Software development teams to enable the appropriate capture and storage of key data points. - Understand and communicate machine learning and other statistical techniques used to forecast key business drivers, and analyze and report model results and metadata.BASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Are you interested in a unique opportunity to advance the accuracy and efficiency of Artificial General Intelligence (AGI) systems? If so, you're at the right place! We are the AGI Autonomy organization, and we are looking for a driven and talented Member of Technical Staff to join us to build state-of-the art agents.AGI Autonomy is focused on developing new foundational capabilities for useful AI agents that can take actions in the digital and physical worlds. In other words, we’re enabling practical AI that can actually do things for us and make our customers more productive, empowered, and fulfilled.In this role, you will work closely with research teams to design, build, and maintain systems for training and evaluating state-of-the-art agent models.Our team works inside the Amazon AGI SF Lab, an environment designed to empower AI researchers and engineers to work with speed and focus. Our philosophy combines the agility of a startup with the resources of Amazon.Key job responsibilities* Evaluate performance of the training infrastructure, diagnose problems and address any gaps that exist.* Develop reliable infrastructure to schedule training and model evaluation jobs across clusters.* Work closely with researchers to create new techniques, infrastructure, and tooling around emerging research capabilities and evaluating models to meet customer needs.* Manage project prioritization, deliverables, timelines, and stakeholder communication.* Illuminate trade-offs, educate the team on best practices, and influence technical strategy.* Operate in a dynamic environment to deliver high quality software.About the teamThe Amazon AGI SF Lab is focused on developing new foundational capabilities for enabling useful AI agents that can take actions in the digital and physical worlds. In other words, we’re enabling practical AI that can actually do things for us and make our customers more productive, empowered, and fulfilled. The lab is designed to empower AI researchers and engineers to make major breakthroughs with speed and focus toward this goal. Our philosophy combines the agility of a startup with the resources of Amazon. By keeping the team lean, we’re able to maximize the amount of compute per person. Each team in the lab has the autonomy to move fast and the long-term commitment to pursue high-risk, high-payoff research.BASIC QUALIFICATIONS5+ years of non-internship professional software development experience5+ years of programming with at least one software programming language experience5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experienceExperience as a mentor, tech lead or leading an engineering team ...

As System Engineering Lead, you will drive the technical direction for our next-generation wired networking hardware. You will work with our Product team to align business requirements and industrial design with cost, manufacturability, and technical feasibility constraints.You'll collaborate with electrical engineers owning various hardware sub-systems and ensure their successful integration into the overall system. Working closely with mechanical engineers, you'll optimize component placement, thermal management, and reliability requirements.You'll also partner with our software teams to ensure hardware capabilities are fully accessible to customers through simple setup and management interfaces.Key job responsibilitiesIn this role, you will:- Define hardware system architecture and technical requirements for advanced multi-gigabit Ethernet switching and gateway products- Drive hardware platform decisions, including selection of networking ASICs, PoE solutions, power architecture, and thermal management strategy- Develop and maintain technical documentation for architecture and performance specifications across the wired networking product line- Lead technical design reviews, participate in bring-up of new designs, and drive resolution of complex system-level issues- Define design and test strategies to achieve system-level validation requirements, functional certifications (Ethernet, PoE, etc.) and regulatory compliance- Mentor junior engineers and provide technical leadership across multiple wired networking programs- Support manufacturing teams during NPI and the transition to mass productionAbout the teamAt eero, we're on a mission to make technology in homes just work. While we began by revolutionizing home wifi, we aim to create comprehensive networking solutions that serve both wireless and wired connectivity needs.Our cross-functional team spanning hardware, software, and manufacturing, develops advanced Ethernet switching and gateway products to complement our award-winning mesh wifi systems.As an Amazon company, we combine the best of start-up culture with the resources and stability of one of the world's leading technology companies. Our team builds products that customers love - from mesh routers to high-performance wired networking devices - and we’re looking for talented people to join us in shaping the future of the connected home.To find out more about eero, please visit eero.com.BASIC QUALIFICATIONS- Bachelor’s degree in Electrical Engineering, Computer Engineering, or related technical field- 8+ years of experience in system-level hardware design for wired networking devices- 5+ years of experience leading technical teams- Knowledge of best practices for PCB design with high-speed digital interfaces and PoE electronics- Deep understanding of Ethernet protocols, networking architectures, and relevant industry standards- Strong written and verbal communication skills ...