Healthcare can be confusing, impersonal, overwhelming. We’re dedicated to helping people manage their medications and assist them in achieving better outcomes in their lives. How we talk to our customers is a critical part of this experience. By using clear, approachable language, we strive to make healthcare human — with every word, with every touchpoint.
#everydaybetter
Key job responsibilities
– You have a passion for creating great customer experiences and adopting a human-centered approach to content, design, and product development.
– You care deeply about your craft and truly own “the words.” You produce product content that is clear, helpful, human, scalable, inclusive. You’re attuned to the nuances and interpretations of language.
– You’re also about more than “the words.” You help shape product strategy and vision, thinking long-term and strategically while still achieving quick wins and short-term objectives.
– You’re an expert at knowing what to say and when to say it — as well as knowing what not to say and leave out — always making sure that customers have the right information at the right time.
– You develop content frameworks, voice and tone guidelines, product narratives, and other deliverables that explain your recommendations and help people understand the practice of UX writing and content strategy.
– You work with cross-functional partners (designers, researchers, product managers, legal, brand, PR, customer care, operations) to drive consensus across teams and advocate for solutions that balance customer needs and business goals.
– You’re comfortable with navigating ambiguity and driving toward clarity and solutions.
– You ask a lot of questions and sweat the details, whether it’s nailing down requirements, obsessing over text alignment, or inserting serial commas (yes, we use them). You’re all about consistency too, but also know when clarity supersedes consistency.
– You champion content-first approaches and opportunities. You’re proactive about finding ways in which language can make a measurable customer impact.
– You’re able to shape and bring humanity to customer and patient AI-based conversational experiences.
A day in the life
You'll work with key partners and teams across a multitude of Amazon healthcare offerings including Amazon One Medical, Amazon Pharmacy, and more, serving bar-raising content for customers, members, patients, and care teams. You'll identify and drive strategic ways to amplify quality content through working with teams to adopt and leverage scalable content systems and resources, in addition to contributing hands-on UX Writing for key initiatives.
About the team
Our org's mission is to improve health outcomes by making it dramatically easier for anyone to find, choose, afford, and engage with the quality products and services they need to get and stay healthy. We use the best of human-centered design and technology to change the way people think about their health and to ultimately drive better health outcomes. You’ll have the opportunity to make a big impact and join our mission of building experiences that help people live better lives.
BASIC QUALIFICATIONS
- 6-8 years experience as a UX writer or similar role with a UX or product design team
- Demonstrated experience and an emphasis in the creation and team-wide adoption of scalable content systems and resources that effectively empower non-writers to deliver high quality content
- Impeccable written and verbal communication skills
- A portfolio of relevant work samples with a UX focus, including examples of problems you helped solve, your contributions, and the customer impact
- Ability to break down complex topics into concise customer-friendly content
- Experience working directly with designers, product managers, researchers, PR, and other subject matter experts
- Experience working cross-team and synthesizing feedback and input from multiple stakeholders
- Ability to manage multiple projects at once
- Demonstrated problem-solving skills, attention to detail, and focus on quality
- Experience in crafting human-centered, intelligent conversation flows for consumer-facing AI powered experiences (e.g. large language models).
- Bachelor’s degree of equivalent experience in English, Journalism, Marketing/Communications, or related field
PREFERRED QUALIFICATIONS
- Experience writing about healthcare or other complex, highly regulated industries
- Experience writing, publishing, and managing help content
- Proficiency with agile methodologies
- Working knowledge of Figma, Sketch, or other design tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.