WiFi Quality Manager, eero
The eero WiFi team is looking for an experienced quality assurance manager to lead an existing team responsible for validating new features and stability of eero's WiFi. This team performs full stack testing from the physical layer to reproducing customer issues with specific devices and applications. The measurements performed by this team are critical in guiding our new products and prioritizing our roadmap. This team works closely with the hardware engineering and new product team for new product development, customer experience and beta team for reproducing customer issues, and the WiFi team on all projects. The team is responsible for striking the right balance between automation and manual testing. As the manager, you will be asked to deliver a clear return on investment through clear improvements in product quality and development speed of supported teams.Key job responsibilities- Ensure eero ships performant and stable WiFi that delights our customers.- Lead and coach a team of high performing engineers tasked with validating eero's WiFi.- Manage a team split across multiple geographies and timezones.- Empower the team to regularly deliver validation on tight timelines.- Balance and prioritize incoming requests from WiFi / Mesh team, Hardware Engineering, New Product, Customer Experience, ISP relationships, eero product, Amazon teams, external partners, and other eero engineering teams.- Own and develop relationships with external partners and teams within Amazon.- Develop and manage a clear process on how other teams and individuals can request test coverage.- Build detailed schedules and technical requirements from high level product descriptions.- Communicate status in an understandable way to a wide range of audiences including the eero executive team.- Estimate delivery dates with confidence intervals based on the measured team velocity, remaining work, and projected new work.- Identify, champion, and deliver the highest impact automation.- Implement process improvements for both your own and surrounding teams.- Provide hands-on technical leadership to the team. - Analyze performance and stability data from our testing and production populations to catch regressions and validate new features.- Manage team budget, headcount projections, recruiting and continuous performance evaluations.- Monitor, drive and facilitate individual growth of your team's individual contributors.About the teameero is a lean team. This means you'll enjoy an outsized impact and the benefit of having many different responsibilities. All within a day you'll be validating for new hardware programs and internationalization, asking the team to reproduce high priority bug coming from the field, grooming the backlog of bugs without reproductions, syncing with stakeholders on upcoming projects, and of course helping test the product. This role has a wide breadth with many stakeholders which keeps it challenging and fun.BASIC QUALIFICATIONS- Bachelor’s degree in Computer Science, Computer Engineering or equivalent combination of technical education and experience.- 8+ years of industry experience, including at least three years of hands-on testing and 3 years as a Quality Assurance manager.- Experience in building and managing automation.- Experience in managing manual testing.- Experience in consumer electronics product, distributed systems design and testing required.- Knowledge of QA concepts and methodology. ...