From the first-ever video doorbell, to the award-winning DIY Ring Alarm system, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone — while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.
About the Role
The Manager, Content Design (MCD) is responsible for setting the standard for the user experience of Ring’s physical and digital product suite through content design and writing; meeting customer needs throughout their shopping and learning journeys. The MCD leverages their expertise to lead a team in developing high-impact content strategies—turning them into core language systems, information architectures, and user-friendly education for a cohesive product experience at scale. They synthesize complex customer, market, and business data to inform customer experience and business strategy; helping the team identify pain points and drive improvements for comprehension, accessibility, and conversion.
This position requires west coast working hours, with limited domestic and international travel for in-person meetings, events, and workshops.
About You
You are a critical thinking self-starter; experienced with team management and leading through an established and successful global content design system in a scale-up environment. You tailor products with human-centered thinking—considering every type of user and detail—to ship on-time and on-brief. You bring an expertise of verbal identity and interaction to support complex data and learning needs. Above all, you are focused on solving real problems for real people through collaborative research, content design, and iteration.
Key job responsibilities
• Define and evangelize global and regional content guidelines and best practices to standardize frameworks (e.g., conceptual modeling, information architectures) and methodologies to scale design (e.g., systems, patterns, standards, methods, and/or processes)
• Own content lifecycle; leading cross-org design reviews and participating in product and tech debates, directly influencing outcomes for customers.
• Use a combination of data analysis, user research, benchmarking, and audits to substantiate and sell-in content decisions and improvements
• Lead strategic alignment across orgs using significant expertise to advise on core UX disciplines, methods, and/or processes
• Align teams and orgs towards simple, coherent approaches; communicating complicated product concepts with clear, jargon-free language
• Incorporate post-launch retrospectives and feedback loops (user testing, customer feedback) for analysis-based optimization
• Set content vision and optimize org structures and mechanisms to meet high-impact business goals.
• Align ambiguous content, technology, and customer education problems to help build and scale out new product solutions
• Manage a high volume of complex programs
A day in the life
You’ll manage and mentor a hybrid team of remote and on-site content designers and writers to inform, improve, and guide development of Ring’s content design systems—establishing shared goals and success metrics for an expanding function within a greater distributed team. You’ll champion design thinking best practices and data for an optimal customer journey—leading across the Design organization, out to partners, and within the broader Ring business to ship high-impact products, services, and features.
About the team
Ring Design is a collaborative, multi-disciplinary organization of designers, engineers, writers, researchers, product managers, and program managers working together to bring the Ring product vision to life. We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions. In every work stream, we immerse ourselves in insights, and invent on behalf of our customers. We brainstorm scenarios they will benefit from and solutions to pain points—crafting innovative products that aim to connect the physical and digital customer journey.
BASIC QUALIFICATIONS
- 6+ years of design experience
- 3+ years of leading design teams experience
- Experience leading design teams in problem definition, artifact rendering, cross-functional collaboration and delivery, and user validation and measurement
- Knowledge of best practices for information architecture and interaction design, user-centered design process
- Knowledge of user experience principles and techniques
- Experience shipping innovative, successful consumer products
- Familiarity with end-user documentation for consumer-packaged goods, tech, or electronics
PREFERRED QUALIFICATIONS
- Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
- Experience with agile/scrum
- Experience measuring the impact of your work against key business and customer experience goals
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,400/year in our lowest geographic market up to $225,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.