As a Insights Product Analyst I, you will be the critical link between our products and customers. You'll engage directly with testers in alpha, beta, and delta testing programs, reviewing and analyzing their feedback to identify key trends and issues. Your quantitative analysis and detailed reports will inform product improvements and drive engineering priorities. You'll also proactively communicate with testers to encourage participation, survey responses, and feature usage throughout each testing cycle.
We're looking for someone passionate about creating the best possible customer experience. You'll thrive in a fast-paced, metric-driven environment and won't hesitate to take ownership and push solutions to issues. Strong understanding of technical systems and hardware are a must, as is the capacity to synthesize qualitative feedback and spot patterns in unstructured complex data. Your impeccable writing skills will allow you to tell stories through anecdotes and data to get the alignment and agreement. Previous experience troubleshooting consumer electronics or software is preferred.
Join our team to launch products customers love by ensuring our test programs deliver actionable insights!
Key job responsibilities
* Provide technical, product, and program support in multiple alpha, beta, and delta programs.
* Manage tester feedback through various channels, including our testing platform, email, and direct message.
* Conduct comprehensive investigations into reported issues by request of Program, Product, and Engineering Teams.
* Execute operational tasks for testing programs, including data entry, management, and organization.
* Manage escalated issues by tracking and gathering required data for engineering to root cause and resolve.
* Conduct triaging and testing of products in development to identify functional and user experience friction.
* Engage testers to drive additional feedback, survey responses, activity completion, and positive experience.
* Identify, aggregate, and report on product trends discovered within the testing programs.
* Write quantitative and qualitative reports on product opportunities for various stakeholder groups.
* Proactively identify and solution for opportunities to improve team efficiency, scalability, and business value.
* Use querying skills to identify and assess diverse metrics for conducting analysis and creating rich reports.
A day in the life
A typical day for a Insights Product Analyst involves closely monitoring product testing programs, managing participant feedback and issues, collaborating with cross-functional teams to identify and resolve problems, and driving data-driven insights to inform product improvements. They start by reviewing the current status of testing platforms, then shift to responding to participant inquiries, updating task lists, and preparing for stakeholder meetings to discuss progress and plan next steps. Throughout the day, the analyst maintains a keen focus on meeting SLAs, encouraging high survey participation, and proactively troubleshooting to ensure a smooth testing experience and the delivery of actionable customer insights.
About the team
Ring Insights & Research Team guarantee our testing participants receive exceptional support while validating products, features, and services from Ring. We act as the voice of participants during execution of a Program, from start to finish; and are the last line of defense to ensure a product, feature, or service is ready for launch. Analysts are ambassadors for the product and most importantly our customers.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL or ETL
- 2+ years of complex Excel VBA macros writing experience
- 1+ years of cross-functional product development and/or other relevant technical experience
PREFERRED QUALIFICATIONS
- Experience in quality, testing software, hardware or Beta products
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,200/year in our lowest geographic market up to $107,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.