Network Technician III, NPD Interconnect

Amazon Web Services is looking for a highly motivated senior Network Technician to build and operate a lab infrastructure for AWS internal high speed optics and cable product development. As a senior Network Technician in the AWS Network Product Development (NPD) team, you will be part of the Network Technician team to support about 50 network development engineering in terms of ordering equipment and consumables, installing the network switches to racks, and provisioning the switches for engineering development. You will also be driving operations and lab processes for smooth customer experience.

The ideal candidate should have strong background in operating an engineering lab and supporting a team of engineers. You should have experience with optics, cabling, and networking switch configuration. The candidate should be highly autonomous, very detail oriented, and has strong team collaboration mindset. The candidate should also have a clear written and verbal communication. This job is a great opportunity for someone who is willing to learn and contribute to next generation networking product development.

Key job responsibilities
- Support team procurement needs, manage PR/PO, shipping and receiving end to end.
- Setup network devices, test equipment, optics in the lab per engineer's requirements
- Able to lift and carry up to 50 lbs of equipment
- Collaboration with various stakeholders to remove project obstacles
- Manage work and priorities through ticketing system/email/slack to complete internal customer requests
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Maintain lab infrastructure including environmental chambers and work with facility team closely to ensure smooth lab operations.
- Track and organize optics and equipment inventories in the lab, and proactively order consumables to keep the lab running.
- Design and implement processes and workflows to improve the lab operation efficiency

A day in the life
On an everyday basis as an Network Technician in our team, you have the unique opportunity to understand the growing AWS network and our internal customers’ requirement on interconnect solutions, and work with a team of Network Development Engineers to devise hardware solutions by influencing the broad industry that delights AWS customers. You design and implement processes and mechanisms that both help the engineering team to deliver business impact to the organization in a systemic way, while also helping to raise the bar on our operational excellence.

About the team
The NPD Interconnects team is part of the Network Product Development (NPD) Platform org in AWS and is responsible for DAC, AEC, and optical links in our fleet. We own developing technologies that enable interconnect solutions for our customers while establishing supply diversity, driving down cost, and raising the performance bar of our links in the fleet. To achieve this we design and maintain qualification software and hardware infrastructure, work with vendors to co-develop their products to fit our needs, and create monitoring tools and alarming to ensure the health of the network. Our team is highly motivated to help support and develop new team members in both leadership principles and technical skills, which has helped our team grow quickly in the past few years. Our leadership team ensures that projects are assigned accordingly to challenge team members in both ambiguity and complexity to gain the expertise required to grow their scope and impact.