Tempe

Amazon is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join a new team in a huge growth area for Amazon.An ideal candidate has a background in transportation and excellent data driven problem resolution skills. He/she has the ability to pull and analyze data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems. This job will require exceptional communication skills while having the ability to work independently in a high pressure environment.Key job responsibilities- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed - Publish performance metrics to assist with driving business results - Identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed - Excellent communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forumBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

*This role is located in Tempe, AZ and is on site. No relocation assistance is provided for this role.*Amazon’s ROC, Team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules! Key job responsibilities- Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network- Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches - Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks - Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS) - Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet. - Provide support to field teams in driver assignment, load acceptance and driver/equipment availabilityBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

Amazon’s ROC, Team is seeking a highly skilled and motivated Dispatch Operations Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network. This is an exciting opportunity to join our team, and to have a positive impact on Amazon, our transportation partners and ultimately our customers. When network disruptions happen, you’ll be at the forefront of helping the network/transportation partners clear those issues and ensure our customers get shipments on time.An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace, high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules! Key job responsibilities• Deliver outstanding carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches • Support workload surges and/or weather-related operations as needed to include working significant overtime during designated high-volume peaks • Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis (AAP, Reach, Decisiv, FMC & YMS) • Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights to others across Transportation Operations Management (TOM), Amazon Freight Partners (AFP), and Fleet. • Provide support to field teams in driver assignment, load acceptance and driver/equipment availabilityBASIC QUALIFICATIONS- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience- High school or equivalent diploma- Work 40 hours/week, and overtime as required- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Are 18 years of age or older ...

As the Sr. Technical Program Manager in Workforce Solutions, you will lead program management in building all the technology-enabled recruitment process for Amazon. Innovation is the foundation of Amazon’s culture, fostering creative problem-solving, and a willingness to challenge the current state, and this role has opportunity to achieve that across the board. This team leads solution delivery and program management of the technology used by the organization, end-to-end, unlocking the boldest ambitions of the org. If solving some of the most human-centric and meaningful technical program challenges in the recruiting technology motivate you, this is the role you are looking for.The optimal candidate should be experienced in managing cross-cutting technical products and projects with industry-wide impact. You will have a proven track record of planning and delivering complex programs with multi-year roadmap, using incremental delivery methods. You have experience working on complex software systems in a customer-centric environment, driven cross-group teams spread across multiple geographies and handled communication from engineers to VPs. We expect you to write strategic documents and influence large groups of senior stakeholders. You are able turn ambiguous problems into simple solutions. A successful candidate for this possesses superb business judgment, a high degree of customer-obsession, has a track record of delivering results, is strong on collaboration, and is data driven.Key job responsibilitiesAs a successful candidate for the role, you will -• Work with engineering, product management, operations, marketing, legal, etc. to deliver the Hiring solution, globally• Manage complex cross team programs from ideation to delivery • Create transparency and predictability with roadmaps, planning, and partner management • Manage delivery schedules and emergent tasks while mitigating risks, managing tradeoffs, and eliminating blockers • Participate in architectural decisions, surfacing and mitigating technical risks, driving complex integrations with internal and 3rd party solutions, retiring technical debt, and identifying opportunity to create operational efficiencies • Set and embody the team culture and standards consistent with Amazon’s leadership principals • Drive alignment with leadership in recruiting and partner tech teams
About the teamWorkforce Solutions (WS) is a horizontal, multi-discipline organization whose mission is to build the best people-forward technology to enable corporate recruitment for Amazon, globally. We build the intelligent technology products Amazon uses to make the right hiring decisions, every time, while being more equitable and candidate-centric in the end-to-end experience. We accomplish this by using our ability in product and program management, and design/research. Our portfolio of products is global (built mostly on native AWS), accounting for recruitment for all corporate roles. From the candidate-facing job site, to ensuring the role is filled - we build the entire gamut. We value people-centric solutions, and open exchange of ideas. We are uncompromising in our product and service north star, but flexible in the paths to achieve that goal. BASIC QUALIFICATIONS- 5+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- 3+ years of software development experience- 5+ years of technical program management working directly with software engineering teams experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules- PMP/PMI project management certified ...

The Selling Partner Communities organization builds lasting connections with, and helps drive the success of our Selling Partners. Within this organization, the Community Advising and Management team plays a crucial role in fostering an active and helpful community for information exchange among Selling Partners, providing an effective channel for multi-directional engagement with Amazon, and understanding Selling Partners' perceptions to improve their experience selling on Amazon.Mission: CAM team's mission is to create and maintain an engaging, and supportive online community for all Selling Partners, regardless of their size, tenure, or location. Our role is to facilitate meaningful interactions between Selling Partners and with Amazon, identify opportunities to enhance the seller experience, and drive satisfaction through community-driven insights and support.We are seeking an experienced and dynamic Senior Program Manager to join our Community Advising and Management (CAM) team within Selling Partner Services (SPS). This role will be instrumental in driving the strategy and execution of our Selling Partner Communities, with a primary focus on our internal social media tool, Forums. The ideal candidate will work closely with product and tech teams to enhance and optimize the community experience for our selling partners, fostering engagement and collaboration between sellers and Amazon.Key job responsibilities1. Develop and execute the strategic roadmap for Selling Partner Communities, aligning with overall SPS goals and objectives.2. Collaborate with product and tech teams to identify, prioritize, and implement new features and improvements for the Forums platform.3. Analyze community engagement metrics and user feedback to drive data-informed decisions and continuous improvement.4. Manage cross-functional projects related to community development, ensuring timely delivery and high-quality outcomes.5. Develop and implement community guidelines, best practices, and moderation strategies to maintain a positive and productive environment.6. Work closely with content and engagement teams to create and curate valuable resources and discussions for selling partners.7. Coordinate with other SPS teams to ensure seamless integration of community initiatives with broader selling partner support strategies.8. Identify and cultivate relationships with key community members and influencers to drive engagement and foster a sense of community.9. Stay informed about industry trends and competitor community strategies to ensure our offerings remain innovative and competitive.10. Prepare and present regular reports on community performance, growth, and impact to senior leadership.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...