The Selling Partner Trust team is geared to protect Amazon customers (Buyers, Brand owners and Sellers) from bad actors, abuse and fraud. We realize that the future of Marketplace – and Amazon – is increasing trust across all facets of the buying and fulfillment experience. Our vision is to provide Buyers and Sellers with the most trusted experience, exempt from performance gaps, abuse and negative post-purchase experiences.
You will be:
- Providing Software deployment support in staging and production environments.
- Triaging incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
- Building robust and secure solutions to address software vulnerabilities, upgrades and patching.
- Collaborating closely with SDEs, Product Managers and other team members to investigate and resolve support issues.
- Working on automation and maintenance driven coding projects, primarily in JavaScript and Java.
- Creating and updating engineering or customer-facing documentation and run-books.
- Identify customer pain points, raising concerns to your team, to shape the product roadmap
- Working in a fast-paced environment to deliver high quality software.
BASIC QUALIFICATIONS
- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
PREFERRED QUALIFICATIONS
- Knowledge of distributed applications/enterprise applications
- Knowledge of UNIX/Linux operating system
- Experience analyzing and troubleshooting RESTful web API calls
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.