Key job responsibilities
- Pull data to create daily, weekly, monthly reporting
- Identify transportation defect root causes
- Escalate transportation defect trends in writing to leadership
- Influence shipper performance through effective written and verbal communication
- Create clear and concise written defect explanations and recommendations
- Support the training and development of team members
- Contribute to team process improvements
- Plan and allocate labor for team workflow
- Support administrative-related activities and continuously identify new areas for improvement
A day in the life
Each day, you'll assist in the daily team start of shift by ensuring that necessary data is available. You'll also participate in and provide data for daily and weekly business reviews. Additionally, you'll participate or host best practice reviews to ensure the team is able to provide an excellent shipper experience.
About the team
The Amazon Inbound Transportation Shipper Support team was established in October 2021 out of a need to create single-thread ownership and leadership over our inbound shipper experience. Faced with a heavy volume of shipper missed pickup cases, the team rapidly earned a reputation for quick, effective resolution of transportation disruptions. The team's mission is to continuously improve the inbound shipping experience for Amazon's shippers through process innovation, data-driven decision-making, and a customer-obsessed mindset.
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stock
BASIC QUALIFICATIONS
- High school or equivalent diploma
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 1+ years of program management, logistics, operations, supply chain, transportation, or equivalent experience
PREFERRED QUALIFICATIONS
- Bachelor's degree
- Experience with SQL
- Experience managing large data sets and utilizing to drive performance and process improvements
- 1+ years of management experience
- If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.