RME Planner, Asset Science and Technology (AST)

Amazon Operations is the heart of the customer experience. This team handles everything from when a customer clicks "buy" to when their item is delivered. It's a fast-paced, busy environment where hardworking teams deliver for millions of customers every day.

The culture is built on teamwork, a strong work ethic, and a commitment to safety and quality. Employees take pride in their work, look out for each other, and help Amazon provide great service around the world.

PURPOSE OF THE JOB:
The Reliability Maintenance Engineering Planner (RMEP) has an important job. They are responsible for:
• Managing the equipment and spare parts
• Planning maintenance to prevent problems
• Keeping records of the equipment's history
The RMEP is the expert on the maintenance software system. They provide information to help the maintenance manager.

Key job responsibilities
• Train the local RME team in the use of CMMS and partner with the Global Planning Team (GPT) to fix issues and drive continuous improvement in order to ensure the system is run in line with global standards and support the rollout of new functionality, procedures, scheduling, and reports by acting as the site-level SME and participating in global coordinated projects and improvement programs using CMMS tools and related project management systems.
• Audit work orders and equipment, identify scope, and analyze the required level of planning for the overall scheduling of maintenance activities to ensure efficient resource allocation and timely execution of tasks using CMMS maintenance management tool.
• Ensure minimum holding level of tools, spare parts, and consumable inventory are correctly recorded in the system in accordance with spare part management policies to ensure technicians have the necessary equipment for maintenance tasks using CMMS maintenance management tool.
• Forecast, schedule, and track maintenance tickets, partnering with site leadership for labor allocation and adherence to established maintenance timelines to ensure that equipment is in working order for internal customers using CMMS.
• Compile equipment information, performance metrics, and machine histories to make recommendations and contribute to improvements in order to enhance equipment reliability and operational efficiency using maintenance tracking systems and data analysis tools such as CMMS.
• As the site subject matter expert, the RMEP is responsible for maintaining Original Equipment Manufacturer (OEM) manuals, managing relationships with equipment vendors, and distributing technical bulletins to the internal team in order to maintain all equipment according to operational standards, utilizing internal tools and processes.
• Manage cost control and vendor relationships related to spare part consumption, refurbishment, repairs, and labor utilization of site staffing in order to achieve budget savings and contribute to year over year budget reviews using financial reporting tools, vendor management software and related tools.
• Maintain appropriate access to spare parts cage as well as place and track spare parts orders as necessary to maintain stock levels in adherence with defined policies in order to ensure operational continuity. Identify cost savings and efficiencies by working with procurement and the wider global network through approved purchase order system.
• Travel up to 20% based on business requirements.

A day in the life
The average day of a Maintenance Planner is a dynamic blend of coordination and oversight. The Maintenance Planner will start by reviewing and prioritizing preventive maintenance work orders, ensuring that all tasks are scheduled and assigned appropriately. Throughout the day, Planners communicate with onsite RME teams and third-party contractors to track progress, address any issues, and make adjustments as needed to meet PM service deadlines. The Planner will handle escalations and approvals for contractor invoices, ensuring compliance with standard processes. Additionally, the Planner will monitor contractor performance, compiling reports and escalating trends to stakeholders to drive improvements. This role requires a balance of detailed organization and proactive problem-solving to keep maintenance operations running smoothly.

About the team
The Shared Services Planning (SSP) Team is a centralized planning and execution team supporting Base Building (BB) Preventive Maintenance (PM) and Regulatory needs for over 750 sites across North America (NA). The SSP Team is responsible for managing vendor performed PM Work Orders (WO) from creation to completion for sites without RME presence, or for sites that have limited onsite RME onsite whose focus is on Material Handling Equipment (MHE). The SSP Team coordinates the onsite schedule of external 3P vendors with Site Ops and/or RME depending on the site RME setup, partners with NA Category Management for PO creation and vendor award status and reviews PM reports / closure documents from vendors for deficiency identification or follow up work requests.