As the AHS KMO Program Manager, you will be responsible for creation and execution of an aggressive roadmap that will support a global team. Success candidates are collaborators who work closely with cross functional teams to effectively prioritize and deploy training programs based on customer and business need. The role demands thought clarity, dynamic cross-functional partnership, and strategic thinking to innovate on behalf of our customers.
Key job responsibilities
•Develop content and curricula to support onboarding of new employees, and development of tenured employees
• Manages relationship with stakeholders to understand content and training needs
• Conducts data analysis deep dive to measure training impact
• Works backwards – demonstrates planning capability to execute on deliverables (manages stakeholders, and coordinates details).
• Supports development of all AHS KMO support positions (Site Trainers,certified instructors, content POCs)
Writes narratives to communicate changes to training mental model
A day in the life
The KMO program manager will work with various stakeholders to ensure that our team of global Specialists have the necessary resources (training and content) to support Sellers via multiple communication channels. The successful candidate must demonstrate strong organizational intelligence, exceptional ability to build trust, strong verbal and written communication skills, and the ability to manage complex cross-team projects. You are self-motivated, solutions-oriented, comfortable with ambiguity, and innovative in developing best-in-class programs to evolve our strategy to connect, engage, and empower our selling partners.
About the team
Account Health Support (AHS) is a global team that provides Selling Partners with empathetic support while addressing their account health concerns.
BASIC QUALIFICATIONS
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
PREFERRED QUALIFICATIONS
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.