The Central Operations Team is seeking a highly skilled and motivated Flow Operator to support Central Flow initiative for Amazon Logistics in North America. A successful candidate will prioritize managing the customer experience and communicating with internal Amazon teams to deliver on operational objectives while being able to thrive in an ambiguous environment.
This role primarily supports our overnight operations. Shift times may vary, but will start between the hours of 9pm-6am PST.
Key Responsibilities:
- Coordinate the workflow of order across multiple processes.
- Manage flow across multiple delivery stations.
- Be responsible for communication with Operations Managers and Area Managers and escalation of any Customer Experience risk, SLA failure risk, or deviation from Standard Work.
- Act as an advisor to the DS operations and senior operations team based on their holistic view of work flow throughout the DS.
- Facilitate communication between multiple areas of the operation at the DS.
- Execute flow operations and communicate the Customer Experience risks and performance opportunities to DS operations in a standardized manner.
BASIC QUALIFICATIONS
- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
PREFERRED QUALIFICATIONS
- Strong computer skills, including experience with transportation management systems and Microsoft Office
- 2+ years of experience in customer support and/or distribution operations or transportation/dispatch
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.