The Clinical Customer Care Team is an extension of the Customer Care Team in Salt Lake City. Pharmacists on the Clinical Customer Care Team act as the customer facing pharmacist and are the main source of clinical knowledge for our customers and for the Customer Care team.
Must have an active Registered Pharmacist license with the AZ Board of Pharmacy. Must reside in the state of Arizona. Must be able to commute to the Phoenix, AZ office if necessary.
Schedule: Tuesday-Friday 3:30 PM - 12:00 AM Eastern and Saturday 1:30 - 10:00 PM Eastern
Key job responsibilities
● Speaking with customers over the phone and via email about issues that are clinical in nature, including but not limited to drug interactions, adverse drug reactions, new medication counseling, and drug omission counseling
● Outreaching to customers in response to voicemails left overnight for clinical issues
● Supporting Customer Care and Clinical Customer Care phone agents with clinical questions that need to be answered.
● Researching and completing customer requests via Zendesk tickets. These tickets can include but are not limited to approving packet sets, adjusting customers shipping facility, responding to customer emails, and responding to customer callback requests
● Investigating, reporting, and speaking with customers about potential Quality Related Events and PHI breaches
● Researching and recommending OTC products for customers
● Speaking with customers and addressing clinical complaints
● Completing miscellaneous tasks as needed. These tasks can include but are not limited to prescription transfers, speaking with medical offices, verifying prescriptions, and completing various billing related tasks
● Maintain an advanced understanding of all PillPack and Amazon Pharmacy’s policies and procedures as well as products and services
● Maintain confidentiality of all customer information
● Collaboration with teammates and other overnight teams
● Customercentric and commitment to quality
● Participation in personal growth and development
BASIC QUALIFICATIONS
● Must have an active Registered Pharmacist license with the NH Board of Pharmacy
● Strong interpersonal skills, including professional written and verbal communication
● Ability to apply clinical knowledge to customer situations in real time
● Ability to work autonomously and proactively identify areas in needs of improvement
● Ability to work within and navigate between multiple pharmacy systems
● Critical thinking providing out-of-the-box solutions
● Uphold Amazon Pharmacy’s Core Values and a passion for providing an exceptional customer experience
● Flexible, ability to adapt to change, and adjust to changing demands
● Doctor of Pharmacy (PharmD) degree or equivalent
PREFERRED QUALIFICATIONS
● 1+ years experience in a retail or mail order pharmacy setting
● Active Pharmacist license with the HI Board of Pharmacy
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.