Key job responsibilities
The Trainer reports to the Learning Business Partner on the AP Learning & Development Team and will manage specific responsibilities as defined by the L&D leader. Overall responsibilities will include, but are not limited to, the following functions:
● Facilitate all training related programs
● Follow training plans/SOPs and complete standard work to ensure compliance with regulations as set by State Boards of Pharmacy and Accreditors
● Partner with Operations leaders to identify new ambassadors and lead their training plans; ensure area maintains appropriate ambassador headcount.
● Lead a team of ambassadors to effectively complete technician and manager on-boarding, cross-training events, and various other associate continued training programs
● Support performance improvement initiatives to elevate performance within the department
● Execute learning related audits and provide timely coaching and feedback as outlined in standard work
● Support Operational initiatives
● Ensure tickets are actioned within expected timeline
● Conduct Process Coaching Program and ensure daily expectations are met
● Assist with creation of training documents
● Partner with Learning Business Partner to track effectiveness of training programs
● Monitor adherence to all established training programs to ensure standard work is achieved
● Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes
● Fully understand workflow and daily production goals
● Conduct new hire orientation tour
● Develop new hire and cross training daily/weekly plans in conjunction with Learning Business Partner
● Ensure compliance with Do Not Move and other training policies
● Assist with or deliver on-boarding activities as needed
● Balance and prioritize multiple tasks
● Maintain a positive attitude and presence on the floor
● Actively seek ongoing skill development
● Possesses a high level of ownership and assists with other tasks as needed
● Willingness to work flexible shifts
BASIC QUALIFICATIONS
● High School Diploma or equivalent
● Minimum 6 months Amazon Pharmacy experience for internal candidates OR a minimum of 6 months Retail/Mail Order Pharmacy experience for external canidates
● Active and unrestricted in-state Board of Pharmacy License in domicile state
● National Pharmacy Technician Certification (PTCB or NHA)
● Superior computer skills with experience in Google Docs and MS Office
● Experience with training or coaching technicians
● Must demonstrate the ability to ensure confidentiality
● Proven ability to establish positive working relationships with internal stakeholders
● Demonstrated ability to maintain energy, enthusiasm and commitment while managing change
PREFERRED QUALIFICATIONS
● A completed Bachelor’s Degree from an accredited university
● Experience delivering training/information to peers, hourly associates and management; both individually and in groups
● Ability to give and receive feedback effectively
● Ability to adapt well to fast-paced environment with changing circumstances, direction and strategy
● Desire to thrive in a dynamic, growing environment
● Previous ambassador experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.