PillPack, LLC - H96

The Amazon Pharmacy Fulfillment Trainer works with the Learning Business Partner and site leadership team to coordinate all training related activities for the site. The individual in this position will support program facilitation and administrative management. The Trainer will support the Learning Business Partner in ensuring all compliance training for the site is maintained, as well as making certain all training documentation and daily expectations are accurate, complete, and up to date. The Trainer is expected to be a subject matter expert on all areas within their department and should be open to training up in areas they are not currently trained in. Key job responsibilitiesThe Trainer reports to the Learning Business Partner on the AP Learning & Development Team and will manage specific responsibilities as defined by the L&D leader. Overall responsibilities will include, but are not limited to, the following functions:● Facilitate all training related programs ● Follow training plans/SOPs and complete standard work to ensure compliance with regulations as set by State Boards of Pharmacy and Accreditors ● Partner with Operations leaders to identify new ambassadors and lead their training plans; ensure area maintains appropriate ambassador headcount.● Lead a team of ambassadors to effectively complete technician and manager on-boarding, cross-training events, and various other associate continued training programs● Support performance improvement initiatives to elevate performance within the department● Execute learning related audits and provide timely coaching and feedback as outlined in standard work● Support Operational initiatives● Ensure tickets are actioned within expected timeline● Conduct Process Coaching Program and ensure daily expectations are met● Assist with creation of training documents● Partner with Learning Business Partner to track effectiveness of training programs● Monitor adherence to all established training programs to ensure standard work is achieved● Partner with program managers and leadership teams to update training documents, implement process change and ensure site adoption of process changes● Fully understand workflow and daily production goals● Conduct new hire orientation tour● Develop new hire and cross training daily/weekly plans in conjunction with Learning Business Partner● Ensure compliance with Do Not Move and other training policies● Assist with or deliver on-boarding activities as needed● Balance and prioritize multiple tasks● Maintain a positive attitude and presence on the floor● Actively seek ongoing skill development● Possesses a high level of ownership and assists with other tasks as needed ● Willingness to work flexible shiftsBASIC QUALIFICATIONS● High School Diploma or equivalent● Minimum 6 months Amazon Pharmacy experience for internal candidates OR a minimum of 6 months Retail/Mail Order Pharmacy experience for external canidates● Active and unrestricted in-state Board of Pharmacy License in domicile state● National Pharmacy Technician Certification (PTCB or NHA)● Superior computer skills with experience in Google Docs and MS Office● Experience with training or coaching technicians ● Must demonstrate the ability to ensure confidentiality● Proven ability to establish positive working relationships with internal stakeholders● Demonstrated ability to maintain energy, enthusiasm and commitment while managing change ...

Innovation is at the core of what we do. We believe that by removing and reducing the barriers thatprevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Staff Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!#everydaybetter Key job responsibilities● Maintain the customer’s profile through leveraging our PharmacyOS database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).● Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.● Collaborate with members of the customer’s healthcare team to provide clinical support as needed.● Document all communication with Prescribers, Nurses, Transferring Pharmacies, and other members of the healthcare team.● Implement policies and procedures in accordance with state and federal laws as well as Amazon Pharmacy operation guidelines.● Obtain, as necessary, and maintain all required documentation in accordance with federal and state regulatory agencies.● Acquire New or Existing Amazon Pharmacy customer prescriptions from Prescribers and/or Pharmacies in a manner that maximizes quality and customer safety and in accordance with federal and state pharmacy regulations.● Actively participates in continuous improvement and quality assurance. Drive a culture ofsimplification and segmentation through diving deep to identify areas of improvement;recommend solutions to drive purposeful, customer centric change.● Performs other tasks assigned BASIC QUALIFICATIONS● Bachelor of Science in Pharmacy or Pharm. D. degree● Active and unrestricted Pharmacy License, in the state in which you are employed and others upon request. Additional licenses may be required if domicile state differs from state of employment.● Knowledge of pharmacy laws and federal and state regulations concerning patient care ...

Innovation is at the core of what we do. We believe that by removing and reducing the barriers thatprevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Staff Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!#everydaybetter Key job responsibilities● Maintain the customer’s profile through leveraging our PharmacyOS database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).● Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.● Collaborate with members of the customer’s healthcare team to provide clinical support as needed.● Document all communication with Prescribers, Nurses, Transferring Pharmacies, and other members of the healthcare team.● Implement policies and procedures in accordance with state and federal laws as well as Amazon Pharmacy operation guidelines.● Obtain, as necessary, and maintain all required documentation in accordance with federal and state regulatory agencies.● Acquire New or Existing Amazon Pharmacy customer prescriptions from Prescribers and/or Pharmacies in a manner that maximizes quality and customer safety and in accordance with federal and state pharmacy regulations.● Actively participates in continuous improvement and quality assurance. Drive a culture ofsimplification and segmentation through diving deep to identify areas of improvement;recommend solutions to drive purposeful, customer centric change.● Performs other tasks assigned BASIC QUALIFICATIONS● Bachelor of Science in Pharmacy or Pharm. D. degree● Active and unrestricted Pharmacy License, in the state in which you are employed and others upon request. Additional licenses may be required if domicile state differs from state of employment.● Knowledge of pharmacy laws and federal and state regulations concerning patient care ...

As a Customer Care Representative, you will play an essential role in empowering our customers totake their medications and achieve better overall wellness.This position is fully remote and you'll be working from home virtually. This role will require youto work a variable reduced hour schedule that may start and end outside of normal businesshours. This position is 40 hours per week, but may require additional or fewer hours due tobusiness requirements.#everydaybetterKey job responsibilities• Virtually assist customers and other advisors over the phone, email, and on the web withbilling/insurance verification, product, or service questions• Manage both inbound and outbound calls• Proactively identify solutions to questions you anticipate our customers having in eachinteraction• Take a hands-on approach to resolving every issue, owning it from start to finish or partneringwith pharmacist and pharmacy staff if clinical advisement is necessary• Provide best-in-class service experience for our customers while working in a fast-pacedenvironment• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs• Provide our customers with technical support when navigating pharmacy.amazon.com• Serve customers in a timely manner to ensure we are maximizing our relationship with them• Understand each interaction is about more than solving a single problem, but an opportunity tobuild a long-term relationship• Promote customer privacy and safety by maintaining adherence to the company's Work From Home policyBASIC QUALIFICATIONS- High school diploma or equivalent (must be 18 years of age or older)- 6+ months of professional experience working with computer and web-based tools- Experience multitasking with phone and computer skills- Submit and pass a pre-employment drug test in order to be considered ...

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!Work Schedule: Sun-Wed OR Wed-Sat (10 hour shifts, starting 6pm)#everydaybetterKey job responsibilities• Verify medication quality assurance for all packet and bulk dispenses.• Collaborate with other staff pharmacist to ensure all produced packet and bulk sets undergo a thorough quality assurance check prior to shift end.• Collaborate with other staff pharmacist to ensure all production relative to new business lines undergoes a thorough quality assurance check prior to shift end.• Complete ancillary housekeeping pharmacy tasks including checking returns, inputting medication rejects, overseeing medication substitutions, and canister approval.• Answer clinical questions, provide clinical guidance• Investigate errors and facilitate proper resolution and reporting.• Collate and deliver pertinent pharmacy information to distribution team.• Ensure compliance with all company procedures, Federal/State laws, rules and regulations.• Collaborate with other members of the pharmacy team to maintain customer satisfaction.BASIC QUALIFICATIONS• Bachelor of Science or PharmD Degree • Active and unrestricted Pharmacist License in the state in which you are employed, and others upon request. Additional licenses may be required if domicile state differs from state of employment • Knowledge of pharmacy laws, federal and state regulations concerning patient care • If applicable relocation for this role would be preferred within 30-45 days of offer acceptance ...