PillPack, LLC - H96

As a Customer Care Representative, you will play an essential role in empowering our customers totake their medications and achieve better overall wellness.This position is fully remote and you'll be working from home virtually. This role will require youto work a variable reduced hour schedule that may start and end outside of normal businesshours. This position is 40 hours per week, but may require additional or fewer hours due tobusiness requirements.#everydaybetterKey job responsibilities• Virtually assist customers and other advisors over the phone, email, and on the web withbilling/insurance verification, product, or service questions• Manage both inbound and outbound calls• Proactively identify solutions to questions you anticipate our customers having in eachinteraction• Take a hands-on approach to resolving every issue, owning it from start to finish or partneringwith pharmacist and pharmacy staff if clinical advisement is necessary• Provide best-in-class service experience for our customers while working in a fast-pacedenvironment• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs• Provide our customers with technical support when navigating pharmacy.amazon.com• Serve customers in a timely manner to ensure we are maximizing our relationship with them• Understand each interaction is about more than solving a single problem, but an opportunity tobuild a long-term relationship• Promote customer privacy and safety by maintaining adherence to the company's Work From Home policyBASIC QUALIFICATIONS- High school diploma or equivalent (must be 18 years of age or older)- 6+ months of professional experience working with computer and web-based tools- Experience multitasking with phone and computer skills- Submit and pass a pre-employment drug test in order to be considered ...

Innovation is at the core of what we do. We believe that by removing and reducing the barriers thatprevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.We are looking for a Staff Pharmacist to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy!Work schedule: Wednesday - Saturday, 9:30 AM - 7:30 PM#everydaybetter Key job responsibilities● Maintain the customer’s profile through leveraging our PharmacyOS database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).● Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.● Collaborate with members of the customer’s healthcare team to provide clinical support as needed.● Document all communication with Prescribers, Nurses, Transferring Pharmacies, and other members of the healthcare team.● Implement policies and procedures in accordance with state and federal laws as well as Amazon Pharmacy operation guidelines.● Obtain, as necessary, and maintain all required documentation in accordance with federal and state regulatory agencies.● Acquire New or Existing Amazon Pharmacy customer prescriptions from Prescribers and/or Pharmacies in a manner that maximizes quality and customer safety and in accordance with federal and state pharmacy regulations.● Actively participates in continuous improvement and quality assurance. Drive a culture ofsimplification and segmentation through diving deep to identify areas of improvement;recommend solutions to drive purposeful, customer centric change.● Performs other tasks assigned BASIC QUALIFICATIONS● Bachelor of Science in Pharmacy or Pharm. D. degree● Active and unrestricted Pharmacy License, in the state in which you are employed and others upon request. Additional licenses may be required if domicile state differs from state of employment.● Knowledge of pharmacy laws and federal and state regulations concerning patient care ...

Innovation is at the core of what we do. We believe that by removing and reducing the barriersthat prevent people from taking their medications, we can help customers conveniently get themedications they need, when they need them and take them as prescribed. We have providedcustomers with the ability to nd transparent and simple pricing, receive 24/7 customer servicesupport, and have their meds delivered to their doorsteps while creating programs and productsthat embody our mission and position ourselves in becoming the world’s safest and fastest onlinepharmacy.We are looking for a Pharmacist to join us on our journey to make it drastically easier forcustomers to nd, choose, afford, and engage with the services, products, and professionals theyneed to get and stay healthy!Work schedule: Wednesday - Saturday 10 hours, starts at 12:00pm#everydaybetterKey job responsibilities• Verify medication quality assurance for all packet and bulk dispenses.• Collaborate with other staff pharmacists to ensure all produced packet and bulk sets undergo athorough quality assurance check prior to shift end.• Collaborate with other staff pharmacists to ensure all production relative to new business linesundergoes a thorough quality assurance check prior to shift end.• Complete ancillary housekeeping pharmacy tasks including checking returns, inputtingmedication rejects, overseeing medication substitutions, and canister approval.• Answer clinical questions, provide clinical guidance• Investigate errors and facilitate proper resolution and reporting.• Collate and deliver pertinent pharmacy information to distribution team.• Ensure compliance with all company procedures, Federal/State laws, rules and regulations.• Collaborate with other members of the pharmacy team to maintain customer satisfaction.BASIC QUALIFICATIONS• Bachelor of Science in Pharmacy or PharmD Degree • Active and unrestricted Pharmacist License in the state in which you are employed, and others upon request. Additional licenses may be required if domicile state differs from state of employment. • Knowledge of pharmacy laws, federal and state regulations concerning patient care • Exemplary interpersonal communication skills including written and verbal communication. • Ability to perform basic computer functions. • Warehouse work, including the ability to lift 20lbs ...