Bop LLC

Shopbop is looking a full-time, 40 hours Monday-Friday, Image Production Specialist with digital retouching experience to support our Madison, Wisconsin location. This team position is a great opportunity for someone who is visually precise, computer savvy, deadline driven, and excels within a fast-paced, friendly work environment. The successful candidate will demonstrate an understanding of the balance needed between artistry, organization, communication and cooperation.While this role is primarily remote, it does require occasional in-person attendance at the Madison, WI studio location.Key job responsibilities• Retouch a range of high-end fashion imagery for customer facing web use.• Produce 150+ edited assets images per day with a < 3% defect rate by following team Guides/SOPs.• Retrieve and deliver digital assets using internal systems.• Execute creative direction and articulate rationale for decisions in support of on-brand vision. • Uses knowledge and skill to build, implement and /or meet assigned goals. • Trains peers and/or contingent workforce and audits outputs.• Produce short-term solutions at small scale levels of automation.• Clear and concise in verbal and written communication.BASIC QUALIFICATIONS• 3+ years of experience on a team in a fast-paced e-commerce setting.• 3+ years of experience using Adobe Photoshop, with strong understanding of actions, layer masking, adjustment layers, and industry best practices.• Strong visual skills with proven understanding of naturalistic skin, fabric, color, light and shadow, and composition retouching. • Excellent time management skills and the ability to adapt to changes to meet workflow requirements. • Ability to manage work processes, work quality, and prioritize tasks independently with limited error. • Proven success collaborating with stakeholders across Creative teams.• Self-driven leader with exceptional problem solving and communication skills.• Ability to trouble shoot with no procedure, manage escalations on routine tasks, and produce short-term solutions at small scale levels of automation.• Ability to learn proprietary internal tools and proven success training peers.• Experience with the Mac OSX. ...

Shopbop is seeking an experienced fashion Photographer to join our e-commerce photography team in our Madison, WI studio. The successful candidate will demonstrate a proven knowledge of the fashion industry and the ability to raise the creative bar through commercially-relevant imagery. The ability to work within interdependent teams is a must. The right person will have an understanding of the balance needed between artistry, organization, communication and cooperation to create visually compelling imagery while maintaining visual and technical standards.Key job responsibilities• Produce high quality images, ensuring they are color consistent and correctly exposed;• Perform specific categories of standardized photography with a high level of competence;• Work with lead photographers in the areas of lighting, visual aesthetics and technical problem-solving;• Image workflow handling for ~3000+ files per day;• Verify color accuracy and perform corrections as needed;• Verify image standards are maintained and escalate issues to Photography, Styling, Coordinators, Inventory, Art Direction or Imaging team POCs;• Use proprietary asset management systems to track and complete products meeting timeline needs;• Troubleshoot on-set photography challenges decisively;• Execute creative direction and articulate rationale for decisions in support of on-brand vision;• Improve processes for studio performance against operational metrics and budget;• Innovate ways to shoot new categories or initiatives;• Upkeep studio equipment, props and supplies;• Follow new processes and provide feedback to ensure successful implementation;• Create customer-facing video assets for product imaging from start to finish.BASIC QUALIFICATIONS• Photography degree or equivalent industry experience; • 2+ years experience in fast paced e-commerce studio(s); • Excellent command of lighting and photography software (Photoshop, Capture One, Bridge and Lightroom); • Strong understanding of color profile management policies and best practices, including the ability to color shift and manage multiple peripheral devices; • Ability to work in a constantly changing, fast paced, e-commerce setting; • Ability to communicate effectively and collaborate with other team members; • Exceptional work ethic and attention to detail; • Strong portfolio featuring fashion photography categories; • Understanding of the video production process, equipment, technology and roles; • Experience in communicating with technical and non-technical stakeholders across multiple teams for tech or experimentation related functions. ...

Shopbop, an Amazon subsidiary, is looking for a meticulous and diagnostic Digital Marketing Planner to own forecasting, reporting, and Digital Marketing analytics. This role will provide analytical and technical expertise to the broader marketing organization, delivering marketing channel insights & trends while streamlining current processes. The right candidate is proactive, reliable, and highly organized, with the ability to excel in a fast -paced environment. The candidate will collaborate across teams and support the creation of an environment that inspires performance excellence and bold ideas. This role reports into the Head of Digital Media.Key job responsibilities• Owns and manages the forecasting and budgeting of Digital Marketing activities, working in tandem with channel owners, finance, agency, and merchandise partners. • Oversees marketing budget and communication of forecasts and strategies to business leadership, identifying when strategies are off track.• Responsible for Digital Marketing reporting inclusive of weekly business reviews, monthly business reviews, annual reviews, and ad hoc requests.• Partner with Head of Digital Media and other channel partners to develop a test and learn agenda, providing insights, results, and ideas to improve performance.• Identify and develop opportunities to streamline forecasting and reporting, creating efficiencies while maintaining accuracy.• Responsible for development of measurement methodology across mid to upper funnel campaigns to track effectiveness of these efforts.• Support onboarding and maintenance of MMM with agency support.• Advocate for Digital Marketing team with analytics and tech on high priority objectives and urgent issues.• Lead training for junior team members for reporting and basic forecasting needs.BASIC QUALIFICATIONS- • 6-7 years of work experience in planning or analytics- • Strong communicator with excellent verbal and written presentation skills- • Experience with analytical and database tools- • Understanding of digital marketing programs- • Strong interpersonal, partnership and management skills- • Excellent project management capabilities including multi-tasking, prioritization and organization skills- • Advanced Microsoft Excel and Office skills- • Bachelor's degree ...

Shopbop.com is seeking a Business Analyst to support the Sr. Product Manager of Logistics, and the Operations team. This position will be responsible for delivering accurate business and cost reporting metrics for Outbound, Inbound and Return logistics while developing data visualizations and building automation solutions that drive business decision making and process improvement. You will define core metrics and KPIs, build analyses that uncover actionable insights and tell a story, and create/maintain operational dashboards used by a variety of stakeholders. The position interfaces with stakeholders ranging from product managers, software, and data engineers.The ideal candidate will draw upon advanced analytical, problem-solving skills, and passion for delivering business insights and analytics. This role has great exposure to a broad scope that can shape the future of operational fulfillment.Business Analysts are responsible for converting data into actionable business insights. They are analysis experts who leverage a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They build deep contextual and domain knowledge. They ensure data quality and build scalable tools. They communicate findings with the most effective and influential methods.Key job responsibilities Provide data management processes such as accessing raw data feeds, building queries and macros, writing VBA code, organizing data and designing reports that present status-at-a-glance visualization for business performance. Retrieving and analyzing large sets of data using Excel, SQL, and other data management systems. Designing and implementing reporting solutions to enable stakeholders to manage the business and make effective decisions. Taking ownership of reporting processes to ensure that each report is accurate and timely with a high degree of customer focus in resolving data discrepancies. Monitor existent metrics, build new metrics, and partner with internal teams to identify process and system improvement opportunities. Support cross-functional teams on the day-to-day execution of the existent program implementation. Driving small to medium operational enhancement projects. Generate complex queries to dive deep on process issues Innovate to improve customer experienceBASIC QUALIFICATIONS- Bachelor's degree in supply chain management, operations, engineering, analytics or related field- 3+ years of business or financial analysis experience- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience defining requirements and using data and metrics to draw business insights ...

Shopbop is looking for a Customer Insights Manager to support and contribute to the customer analytics and insights efforts at Shopbop. This role is critical to the improvement of insights and analysis of Customer data at Shopbop. You will work closely with the CRM team to develop the analytics roadmap and direction for customer related projects, to deliver self-service solutions, insights, and models to advance our insights offerings. You will be a key member of the insights team and play a vital role in driving customer loyalty by analyzing insights and partnering closely with marketing stakeholders and leadership. Your work will also improve the quality of data and insights at Shopbop, understanding end-to-end customer journey to help increase business and effectiveness against key strategic goals. The ideal candidate must be willing to effectively contribute to analytics solutions, prioritize across multiple stakeholders and projects and be ready to jump into a fast-paced, dynamic and fun environment.Key job responsibilities• Monitor the health of customer database and efficiency of budget allocation, making sure we are attracting, engaging and developing the right customer• You will build and track monthly, quarterly and annual customer forecast/budget model• Identify customer lifecycle journeys that inform marketing strategies; you will work closely with marketing partners to inform channel strategies that help us to acquire, retain and engage the customers• Work as the internal analytics consultant for marketing teams and collaborate on long-term strategy together; you will work with our marketing partners to identify high value actions and reinforce them throughout the customer journey.• Define and deliver reporting and visualization that supports the analytical needs of internal business leaders• Drive self-service solutions for senior business stakeholders informing emerging customer trends• Use analytical insights to help increase business and team effectiveness against key strategic goals• Concept and execute our customer segmentation strategy; you will identify key segments that differentiate customers based on shopping behaviors, preferences and motivations, and present customer insights• Experience with customer feedback and research tools including Qualtrics survey platforms• Build a thorough understanding of the retail and e-commerce industry, customer loyalty and key internal partners across Prime and Amazon Fashion businesses.• Educate and evangelize across internal teams on analytics, insights and measurement by writing whitepapers and knowledge documentation and delivering learning sessions.• You are comfortable with ambiguous questions and creating a business-oriented plan to answer them• Manage regular reporting to monitor customer behavior and support ad-hoc data requests.• Work with our analytical partners to ingest new customer dataBASIC QUALIFICATIONS- • 5-7 years in customer insights, marketing research or strategic management consulting- • Strong communicator with excellent verbal and written presentation skills- • Experience with analytical and CRM database tools- • Strong interpersonal, partnership and management skills- • Experience with data visualization using Tableau, Quicksight, or similar tools- • Experience in Statistical Analysis packages such as R or Python- • Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling- • Experience mentoring team members on best practices ...

Shopbop is looking for a seasoned, results-oriented buyer for the Casuals Category. The buyer will have a deep understanding of the business’ and vendors' needs and can profitably translate those needs into the right category strategy for the SB customer. This individual will also have applicable experience in assortment planning, in-season management, vendor negotiations, and co-op management. The successful candidate will be a high-energy self-starter with strong business judgment, acute analytical skills, compelling presentation skills, strong relationships in the Contemporary market segment, and will have the demonstrated ability to use creative thinking and innovation to solve complex problems. This individual will thrive in a fast-paced, data-driven environment and will have a track record of successful negotiation and overall relationship building and management. Proven leadership and project management skills are a must. BASIC QUALIFICATIONS- Bachelor's Degree- 5+ Years Experience in a Buying Capacity ...

Shopbop is looking for a strategic, self-directed, and customer obsessed Head of Digital Commerce & Content Strategy to lead the unified vision for large-scale marketing campaigns, promotions, and customer experience initiatives across Shopbop’s owned marketing channels, native website, and app. This role is accountable for ensuring Shopbop delivers customers with a frictionless and delightful experience throughout the conversion funnel while engaging them with relevant and inspiring content. This role is one of art and science, requiring proficiency in data analytics, commercial business drivers, and technical operations as well as creative content, fashion trends, and customer behavior. The Head of Digital Commerce & Content Strategy develops strategies for personalization and segmentation; drives automation; and works with cross functional partners on business-wide initiatives including vision setting for CX enhancements, new feature experiments, customer studies, business deep-dives, and new category launches. This position sits on the Marketing team reporting to the Chief Marketing Officer and manages a team covering multiple disciplines including Site Marketing, Email, Push, and Merchandising. A successful candidate will be a self-starter comfortable with ambiguity and working in a fast-paced environment. This role requires an individual with an understanding of ecommerce from both a consumer marketing and technical standpoint and who works well across functional boundaries. They should also have a demonstrated ability to think strategically and analytically, with a passion for the customer experience and innovation. The ideal candidate has deep knowledge of fashion customer behavior and experience developing engaging content marketing strategies to support product investment. Prior people management experience is required. Key job responsibilities• Drives a strategic vision for the ecommerce team that supports key business investments while staying ahead of industry and customer trends in site experience and content• Partner with and influence Product Managers and Tech on key technical roadmap initiatives playing a key role in understanding customer needs, prioritization of competing opportunities, and influencing how we optimize for delightful & impactful CX.• Build and maintain strategic relationships with teams across the business including Marketing, Creative, Buying and Planning, Tech, and Product Management.• Ensure their team is consistently scaling and growing through coaching and partnering closely with other team heads to ensure effective cross-team collaboration• Responsible for weekly, monthly, and annual business reviews• Key participant in forward-planning and long-term strategy decisions• Other responsibilities as identifiedBASIC QUALIFICATIONS- • 10+ years of work experience in a relevant ecommerce marketing role- • 4+ years of people management experience- • Expert in ecommerce customer journeys- • Superb organizational skills including multi-tasking and prioritization- • Strong analytical skills and experience using data and metrics to identify opportunities and drive improvements- • Comfortable with high degree of ambiguity and creating processes to drive progress- • Strong communicator with excellent verbal and written presentation skills- • Advanced Microsoft Excel and Office skills- • Bachelor's degree ...

Shopbop is looking for a detail-orientated and analytical Email & App Marketing Associate to support and further develop the global email and push notification program. This role is critical to helping Shopbop drive revenue growth and deliver a best-in-class customer marketing experience. The Email & App Marketing Associate will provide technical expertise for the marketing team to enhance customer experiences using Salesforce Marketing Cloud by coding, building, and testing email communications and push notifications. This position will develop and implement marketing journeys and provide ongoing support of our email marketing systems and automation platforms. The Email & App Marketing Associate will partner with Tech teams to provide recommendations for Salesforce Marketing Cloud. The successful candidate will be highly organized and able to thrive in a fast-paced environment. Key job responsibilitiesDaily Email Coding• Code, build and test email communications and push notifications• Set up, test, QA and launch dynamic content • Monitor active campaigns daily and quickly troubleshoot to resolve errors• Design emails and fix issues utilizing HTML/CSS and SFMC developer tools• Refresh and modernize existing email templates on an ad-hoc basis• Manage calendar across multiple campaigns to ensure on-time delivery, progression of messaging, etc.• Execute A/B tests to continuously improve performance across email and push notifications• Serve as SFMC technical expert to optimize reporting, targeting, acquisition and retention opportunitiesTriggers and Automations• Develop and implement lifecycle marketing campaigns and journeys• Create and modify automations to improve personalization and further business needs• Optimize and create automated segments Email Database Management• Analyze campaign performance and suggest improvements• Manage email database, including merge, purge, dedupe, append, etc• Work with Data Engineers and vendors to ensure data synchronization with other related databases• Work with Tech and Data Engineers to ensure data synchronization between internal systems and SalesforceProject Management • Provide recommendations during project discovery and planning based on existing infrastructure• Partner with Business Stakeholders and Technology to establish and define business, technical and functional requirements and estimates during project planning• Participate in working sessions with peers to review design specifications• Collaborate with technical consultants in the development and integration of new applications• Partner with the team to identify opportunities and new ideas for testing, personalizing, or launching new lifecycle campaigns to increase customer engagement and spendAbout the teamHere at Fashion & Fitness, we are inspired to never stop embracing our uniqueness for both our employees and our customers. BASIC QUALIFICATIONS- 1+ years of professional non-internship marketing experience- Bachelor's degree- 1-2 years of experience coding- Knowledge of HTML with ability to code emails- Strong attention to detail, debugging, and problem-solving skills- Knowledge/experience in using API services- Experience with Email Service Providers (ESPs) – Salesforce a bonus- Excellent project management skills including multi-tasking, prioritization and organization- Hands-on, "get-it-done," results-driven and self-starter mentality ...