Amazon.com Services LLC - A57

Amazon’s Customer Behavior Analytics org is looking for an Applied Scientist to spearhead the rapid growth of our Marketing Measurement solutions. The team focuses on building scalable ML and causal inference solutions to estimate the effectiveness of Amazon marketing efforts and provide actionable insights to the various marketing teams within Amazon. This is a high-impact role with opportunities to develop systems that affect investments to the size of billions of dollars. We work closely with business stakeholders and strive to continuously produce tangible impact on the company’s strategic and tactical planning and operations. A successful candidate will be a self-starter, comfortable with ambiguity, able to think big and be creative, while still paying careful attention to detail. You should be able to translate how data represents the customer journey, be comfortable dealing with large and complex data sets, and have experience using machine/deep learning at scale to solve business problems. You should have strong analytical and communication skills, be able to work with product managers and software teams to define key business questions and work with the analytics team to solve them. You will apply your expertise in ML/DL, statistics, and data-wrangling to identify opportunities for further research and to provide insights that drive larger initiatives. You will join a highly collaborative and diverse working environment that will empower you to shape the future of Amazon marketing, as well allow you to be part of the large science community within the Customer Behavior Analytics (CBA) organization.Key job responsibilitiesThe main responsibilities for this position include: - Apply your expertise in ML/DL and statistical modeling to develop solutions and systems that describe how Amazon’s marketing campaigns impact customers’ actions - Own the end-to-end development of novel causal inference models that address the most pressing needs of our business stakeholders and help guide their future actions - Improve upon and simplify our existing solutions and frameworks - Review and audit modeling processes and results from other scientists, both junior and senior - Work with marketing leadership to align our measurement plan with business strategy - Formalize assumptions about how our models are expected to behave and explain why they are reasonable - Identify new opportunities that are suggested by the data insights - Bring a department-wide perspective into decision making - Develop and document scientific research to be shared with the greater science community at AmazonAbout the teamThe Customer Behavior Analytics (CBA) organization owns Amazon’s insights pipeline, from data collection to deep analytics. We aspire to be the place where Amazon teams come for answers, a trusted source for data and insights that empower our systems and business leaders to make better decisions. Our outputs shape Amazon product and marketing teams’ decisions and thus how Amazon customers see, use, and value their experience. BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Who are we?Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.As a Retail Lead Associate, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilitiesKey Responsibilities:• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.• Work with a manager to maintain the physical safety and quality standards of the site• Work in a fast changing and ambiguous environment• Perform additional duties, as assigned• Work flexible hours including nights, weekends, and holidays• Work 30-39 hours/week Tuesday - Saturday 8:45am to 3:15pm• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairsBASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Experience in training others ...

Amazon Advertising is one of Amazon's fastest growing and most profitable businesses. As a core product offering within our advertising portfolio, Sponsored Products (SP) helps merchants, retail vendors, and brand owners succeed via native advertising, which grows incremental sales of their products sold through Amazon. The SP team's primary goals are to help shoppers discover new products they love, be the most efficient way for advertisers to meet their business objectives, and build a sustainable business that continuously innovates on behalf of customers. Our products and solutions are strategically important to enable our Retail and Marketplace businesses to drive long-term growth.We deliver billions of ad impressions and millions of clicks and break fresh ground in product and technical innovations every day. We optimize product placements using a combination of machine learning and natural language processing (NLP) algorithms operating in low latency, high-volume systems. We are highly motivated, collaborative and fun-loving, with entrepreneurial drive and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.We are looking for an Software Engineer to join the Whole-page Advertising Experiences (Waves) team in Marketplace Intelligence with a broad mandate to experiment and innovate to grow Sponsored Products. As an SDE on this team, you will design and build new features to delight our shoppers worldwide. You will partner with scientists and product managers across Amazon in order to solve the biggest customer frustrations and bring new CX features to life. You will have the opportunity to design, run, and analyze A/B experiments that improve the experience of millions of Amazon shoppers while driving quantifiable revenue impact. More importantly, you will have the opportunity to broaden your technical skills in an environment that thrives on creativity, experimentation, and product innovation.Key job responsibilitiesKey job responsibilities: Drive end-to-end engineering projects that have a high degree of ambiguity, scale, complexity. Run A/B experiments, gather data, and perform statistical analysis. Establish scalable, efficient, automated processes for large-scale data analysis, machine-learning model development, model validation and serving. Recruit SDEs to the team and provide mentorship.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Do you want to develop software that will power leading edge, next generation mobile and entertainment devices?We invite you to join us in this rare opportunity of building the future of apps and highly-scalable systems to support those experiences.Key job responsibilitiesAs a Sr. Software Development Engineer, you will engage with an experienced cross-disciplinary staff to conceive, design and implement innovative consumer products. You will have an enormous opportunity to make a large impact on the design, architecture, and implementation of cutting edge products used every day, by people you know. - Help drive the architecture and technology choices that enable a world-class user experience- Utilize various metrics sources to deliver rapid iterations of software features- Solve difficult problems with elegant and practical code-cRaise the bar on quality, consistency, maintainability, efficiency, security and all the other things that make great software great-Help define engineering best practices and provide technical mentorship to other members of the engineering team-Be responsible for designing, developing and deploying medium sized projects-Participate as an engineering leader in the larger group of Amazon.com companies-Be a champion for the user: Insist on the highest standards, create functional and engaging features, and ensure their needs always come firstAbout the teamIn Appstore, “We entertain, and delight, hundreds of millions of people across devices with a vast selection of relevant apps, games, and services by making it trivially easy for developers to deliver”.Over the next few years our team will play a critical role in the future of how the App Developer community interfaces huge array of Amazon devices to delight our customers.BASIC QUALIFICATIONS- 7+ years of non-internship professional software development experience- 7+ years of programming with at least one software programming language experience- 7+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- Experience in building applications using React Native ...

North America Stores Marketing is on a mission to make Amazon the most-loved shopping destination. We aspire to meet customers where they are with a steady drumbeat of inspiring, relevant, and automated content that builds upon recent shopping missions while also introducing new and timely ideas. The COOP Marketing team delights customers and brands alike by leveraging brand-burnishing marketing campaigns to create a robust suite of enticing packages that drive vendor investments in onsite and offsite channels. The team is focused on streamlining and centralizing COOP at large, while building net new opportunities that excite brands and growing and improving vendor favorite programs like Look Book and Social. We are looking for an organized, conscientious, and efficient COOP Marketing Associate to manage and maintain our growing COOP program. The ideal candidate is an expert in execution, with great attention to detail and an ability to work on multiple projects with multiple stakeholders at the same time. You need to be comfortable working under and meeting deadlines, understanding the value proposition of our programming (both internally and externally), and successfully supporting the operational aspects required to deliver on COOP packages to brand expectations. You will also need to document best-in-class operating procedures, identify opportunities for streamlining and simplifying processes, and implement brand feedback along the way. As a key member of the larger COOP team, you will be expected to contribute to written flashes, updates, and strategies, and take part proven team mechanisms like office hours, roadshows, and roundtables, all with high visibility. This role provides a great opportunity to make an outsized impact to our bottom line via exciting COOP offerings that convert. - Own all COOP execution for onsite and offsite packages, from building pitch decks to collecting products and handing off to internal partner teamsPartner with internal and external stakeholders to ensure vendor deliverables meet marketing guardrails for each package purchased- Earn vendor trust through high-touch communications and strategic offerings that ladder up to their brand’s individual needs- Support the larger team on all-hands projects such as strategic expansion, product improvement roadmaps, and Ads integrations- Contribute to narratives, flashes, and vendor education and project management workstreams like office hours, roundtables, and roadshowsBASIC QUALIFICATIONS- 2+ years of professional non-internship marketing experience- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience using data and metrics to measure impact and determine improvements- Experience with onsite marketing, lifecycle marketing and digital advertising ...

We are looking for an experienced Field Trainer who can bring Amazon’s customer obsession to life in a grocery retail environment. You will be accountable for empowering salaried managers and hourly associates by delivering comprehensive training and development that drives operational excellence, fosters a culture of growth, and ensures the continued success of the Amazon Fresh network. You will play a vital role in maintaining a vibrant team culture based on customer obsession, trust, respect, continuous learning, safety, and fun. Field Trainers are process-driven, comfortable with a high degree of ambiguity, detail-oriented and able to think outside the box. Field Trainers demonstrate a strong work ethic, excellent ownership, the ability to meet deadlines, a willingness to learn new things, and a commitment to the customer and employee experience.You will travel extensively in the geos you support and must be readily available to quickly respond to unplanned issues that affect training operations. This role works in-stores 5-days a week. On average overnight travel is expected to be 25%. During peaks, travel could increase to 75% -100%. Key job responsibilities• Serve as a multi-threaded leader for training and development across the Amazon Fresh network of stores. Maintain strong relationships with all key stakeholders. • Be an active and productive partner/liaison to store teams. • Consult on learning strategies and effectiveness and gather feedback from the field to improve Learning & Development programs.• Assess employees’ needs for training and further development. • Influence leaders and stakeholders; demonstrate effective consulting and coaching skills, with an ability to influence in all directions and at all levels.• Engage multiple stakeholders and drive alignment and action towards goals.• Deliver results with little supervision in a dynamic and often ambiguous environment.• Create and maintain a culture of engagement by routinely listening to feedback from leaders, associates, and customers.• Maintain expertise in role by staying current on tools, process, and procedures.• Must be able to work flexible hours including nights, weekends and holidays.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Must have at least 3 years professional work experience in learning and development- Bachelor’s degree in business administration, human resources, or a related field- Demonstrated ability to communicate information clearly and facilitate learning for diverse audiences- Ability to identify the training needs of an organization and recognize where changes and improvements can be made.- Experience collaborating with staff, trainees, subject matter experts, and the organization’s leaders in person and through teams- At least 3 years physical retail experience- 75% - 100% travel depending on business needs ...

Amazon Advertising seeks the world’s brightest and best technical engineers to drive next-generation solutions that enable advertisers to reach customers across our owned and operated sites, on other high-quality publisher sites across the web, and on millions of desktops, mobile, and connected TV devices. Our mission is to offer the world’s most customer-centric advertising. Amazon DSP (ADSP) is Amazon’s programmatic advertising product for campaign spanning Display, Video, and Audio across Amazon properties (e.g., Amazon.com, IMDb TV, Twitch, Fire TV, and Amazon Music) and tens of thousands of third-party (3P) websites and apps. We seek candidates who want to join a team focused on building large-scale systems that integrate across multiple sources to provide unique advertising products. These products give advertisers the controls and data necessary to improve the relevancy and performance of their ads.Key job responsibilities* Design and build full-stack solutions.* Use your problem-solving skills, collaborating with creative and technical teams, thinking-big and inventing and simplifying to solve challenges.* Deliver novel customer experiences by developing solutions.* Collaborate with teams across Amazon to integrate and optimize existing ad products to take advantage of Amazon's scale and reach.* Leverage your technical ability, excellent organizational and communication skills to build and solve challenging and ambiguous problems. You'll use your ingenuity and motivation to achieve results in a fast-paced environment.* Provide guidance to and mentor other SDEs in the team.* Be responsible for high quality bar, ensuring quality design reviews and robust engineering practices for automated testing and code coverage.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

This is not a corporate, remote or office-based position. This is a full-time, entry level position located within one of Amazon’s fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals to lead a team of hourly employees across our cutting-edge Operations network! Our warehouses are fast-paced environments where standing, walking, and having on-the-production floor conversations are common as a supply chain leader.As an Area Manager, you will be responsible for engaging, leading and developing your team in a warehouse environment. Your main focus will be motivating, mentoring, and managing your team to meet goals. Amazon provides extensive training and development to become an exceptional people leader. As a people manager, you will ensure that your team has all the tools needed to succeed and maintain the highest levels of safety, quality, attendance and performance at work. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,100/year in our lowest geographic market up to $73,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Benefits: Medical, financial, and/or other benefits (www.amazon.jobs/en/benefits)Visit www.aboutamazon.com/workplace/facilities to find more information on each of our building types. Please note we are not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.This posting encompasses all openings in the state(s) listed in title. Site placement is determined by aligning your location preferences with location availability after your interview. Relocation benefits are offered at time of offer to eligible candidates.Key job responsibilities• Support, mentor and motivate 50-100 direct report Amazon Associates• Work independently and operate in an autonomous environment• Stand/walk during shifts lasting up to 12 hours• Willing and able to regularly work shift patterns that include nights, weekends, and/or holidays based on business needs. While shifts vary site to site, most follow a fixed 4-day work week with 3 days off.• Oversee truck deliveries, handle and sort packages using pallet jacks, operate PIT equipment (at applicable facilities) and step in as needed.• Work in an environment where the noise level varies• Lift up to 49 pounds and frequently push, pull, squat, bend and reach• Climb and descend stairs (when applicable)BASIC QUALIFICATIONS• A bachelor’s or master’s degree with all requirements completed between May 2023 and August 2025. (You must have all degree requirements met before your first day). ...

Are you ready to drive the next generation of shopping innovations at Amazon? When words just aren’t enough to describe what customers are looking for, they often turn to other methods such as camera-based search, or using the picture of a celebrity to find inspiration for their fashion purchases. When images aren’t enough to convince customers that a piece of furniture will look good, they want to turn to Augmented Reality to envision how that furniture item would match their living room décor.Starting in 2009, the Visual Shopping team has thus far launched many visual search solutions on the Amazon App that use computer vision and machine learning/deep learning to help customers complete their shopping missions more easily; multiple internal teams at Amazon (devices, Kindle, Seller services, etc.) also use our libraries and APIs to deliver solutions to their own customers. We are a full stack shop, and our team capabilities cover the whole solution spectrum, ranging across applied science (Computer Vision and Deep Learning), large scale engineering services, product management, data analytics design, and mobile app development for iOS and Android. However, it’s still Day 1, and this is your chance to make history in the new era of shopping.Key job responsibilitiesIn this role, you will participate in all parts of the software development process. You’ll take high-level, ambiguous business requirements and turn them into reliable production features/systems. You will have the opportunity to solve hard computer science problems and help the business every day. We are looking for a person with a strong sense of ownership and a passion for delivering creative solutions for complex problems on an unprecedented scale. Successful candidate must be innovative, flexible, self-directed, and able to design and write high-performance, reliable, maintainable code. The ability to function at a very high level in a fast-paced environment along with a team of very talented engineers is essential. If you enjoy working in a dynamic environment to deliver world class mission critical systems, this may be the career opportunity for you!BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- 2+ years of experience with Mobile (Android/iOS) application development. ...

The mission of the DEP engineering team at Amazon is to delight our customers in emerging countries (MX, BR, AU, SG, IL, etc.) by building compelling, comprehensive and easy to use payment experiences on these country storefronts. We are looking for passionate software developers to join us in this mission.The CompanyAmazon has been innovating on behalf of customers since 1995. Consumer Payments has been innovating for customers offering them variety of payment options that they can choose from. Amazon operates globally expanding its services to new geographies encountering interesting problems to solve. Come join us as we innovate in payments domain.We are hiring Software Development Engineers at all levels for a building new products as well incorporating new features in existing products. In this role you have the opportunity to build new microservices or bring fresh perspective to customer experience in Desktop and Mobile. Where applicable, you will use native AWS services to build these components that can scale up based on business necessities. You will also design appropriate monitors and alarms to detect outages and take part in team oncall to ensure that the product meets the high availability bar customers expect of Amazon.This is a great opportunity to get on the ground floor of a team being setup to step change the customer experience in payments. Don't let it pass by!About the teamInclusive team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trustWork Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship& Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

We are seeking multiple Principal Technical Program Manager to own and drive large, critical programs that span multiple teams and organizations at Amazon. You will manage complex technical programs involving machine learning models, artificial intelligence systems, and causal econometric models that improve employee experience for over 1.5 million Amazonians worldwide. The scientific program areas our team leads apply cutting-edge technology and data-driven insights to enhance all aspects of work for employees and managers including benefits, compensation, recruiting, voice of employee, management practices, and organizational culture. You will coordinate cross-functional engineering, product, data science, and business teams to successfully deliver these programs. This involves developing detailed plans, schedules, milestones, and risk mitigation strategies. You will identify dependencies and enable seamless collaboration between technical teams building the AI/ML models, product managers defining requirements, data scientists providing insights, and business stakeholders across Amazon's employee services. Continuously monitoring progress, highlighting roadblocks early, and developing contingency plans will be critical. You will lead communication across various levels, including providing executive visibility into these high-impact programs. You will work closely with senior business partners and our interdisciplinary team of UX researchers, data scientists, economists, and engineers to create positive employee experiences through innovative technology at Amazon's scale. Mentoring and developing more junior TPMs is also expected. This is a unique opportunity to shape the future of employee experience at Amazon through cutting-edge AI/ML technology and data-driven insights. Ideal candidates will have experience with research data/research models, building ML tools, and working with large/unstructured data sets. If you are passionate about driving cross-functional, cross-team innovation with large-scale impact, we would love to hear from you.About the teamThe People eXperience and Technology (PXT) Central Science Team uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms, process improvements and products, which simultaneously improve Amazon and the lives, wellbeing, and the value of work of Amazonians. We are an interdisciplinary team which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation and rapid prototyping of scientific models, AI/ML technologies and software solutions to accelerate informed, accurate, and reliable decision backed by science and data.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 7+ years of working directly with engineering teams experience- Experience managing technical programs across cross-functional teams, building processes and coordinating release schedules- Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Economics or related technical field- Proven ability to influence without authority and drive results through leadership and collaboration- Experience leading Agile development processes for AI, machine learning, or quantitative modeling initiatives- Demonstrated ability to align cross-functional stakeholders and provide executive program visibility ...

Have you ever wondered how Amazon designs and builds its vast transportation and supply chain network? Do you get excited about developing nimble yet robust automation solutions to enhance efficiency and reduce costs? We are the Intelligence & Industrialization (I&I) team within the Global Supply Chain and Transportation Procurement/ Amazon Customs & Trade (GSCTP/ ACT) organization, at the forefront of 3P transportation logistics procurement and customs & trade operations. We are seeking an experienced and talented Programmer Analyst passionate about developing software solutions that automate manual processes and deliver operational improvements. This role offers the opportunity to work on high visibility projects with the potential to make immediate and substantial impacts.The successful candidate will collaborate closely with business teams to understand their domain and design tailored solutions that bridge the gaps between user requirements and existing large system capabilities. By doing so, you will help reduce the technical debt for the tech teams behind these systems. You will focus on rapid, high-quality software development with iterative delivery. Utilizing modern programming and cloud (e.g. AWS) technologies, you will build and implement solutions for data sharing and end-to-end automation software with intuitive UIs and robust backend data pipelines, integrating with other systems and databases through APIs. This role requires excellent problem-solving skills, the ability to work independently from concept to execution, and strong communication skills to effectively engage with business teams. If you thrive in a fast-paced environment and are eager to make a significant impact on a global scale, we want to hear from you!Key job responsibilities- Collaborate with business stakeholders to identify opportunities for automation software solutions that address operational challenges and enhance efficiency. Partner with related Product and Tech teams to coordinate efforts and minimize overlaps.- Communicate effectively with business teams to gather requirements, explain technical concepts, and demonstrate the value of developed solutions.- Estimate the effort required for proposed automation solutions. Build consensus with stakeholders on project priorities based on business impact, technical feasibility, and development effort.- Document software designs and data flows for frontend UI and backend data integration.- Implement iterative software development practices, following Agile methodologies to ensure rapid delivery.- Build and deploy robust automation solutions utilizing AWS services and other modern technologies.- Develop web interfaces that facilitate data sharing and interactions for internal users as well as external partners.- Collaborate with BIEs, DEs, and scientists to leverage technical synergies for end-to-end software solutions, and with other data and tech teams for integration with relevant systems they have developed.About the teamThe Intelligence & Industrialization (I&I) Team is a functional data analytics sub team embedded across GSCTP & ACT.Global Supply Chain and Transportation Procurement (GSCTP) is an organization under worldwide operations that manages over 100 third-party supply chain and transportation service providers for Amazon; holding strategic relationships with major providers across modes of transportation, and responsible for an annual spend in excess of $22B. GSCTP’s mission is to secure capacity from third-party providers, increase cost efficiencies of the business, expand supplier capabilities, and improve the quality of our products and services.Amazon Customs & Trade (ACT) is an expanding business unit under worldwide operations for Customs Brokerage services. Customs brokerage involves the coordination of a complex network of sellers, shippers, logistics service providers (LSP), compliance, and government authorities to facilitate clearance of goods for cross-border transportation. Timely submission of documents and coordination with customs agents to ensure hassle free clearance of shipments is a crucial step in the logistics process to ensure on-time delivery of products to our customers. ACT provides services to external customers, FBA, and internal teams such as Devices Global Logistics.BASIC QUALIFICATIONS- Bachelor’s degree in a technical discipline such as computing, engineering, or mathematics- 2+ years of experience with at least one software programming language (C++/Java). - 2+ years of experience in front-end web development- 1+ years of experience with React.js ...

Amazon's Canada team is seeking an experienced, enthusiastic, and creative Brand Specialist to join our Toys team, furthering our vision to make Amazon.ca the preferred toys destination across Canada. In this role, you will work directly with strategic vendor partners to develop their business on Amazon.ca. Your responsibilities will include developing and executing brand strategies, analyzing market trends and consumer insights, and creating sales plan. You'll monitor brand performance metrics, work cross-functionally with internal teams to enhance the toy shopping experience, and stay current with Canadian toy market trends. This position requires a balance of strategic thinking and hands-on execution to drive the growth of Amazon.ca's toy category in the Canadian market. Your creative ideas and analytical skills will be crucial in identifying opportunities for business growth and optimization, ultimately contributing to Amazon.ca's position as the go-to destination for toy purchases in Canada.Key job responsibilitiesThe Brand Specialist role on Amazon Canada's Toys team offers an exciting introduction to online retail and serves as a broad training ground for future success. This position involves working directly with strategic toy vendors to grow their businesses and optimize supply chains on Amazon.ca. The Brand Specialist will collaborate with multiple internal teams, including In-stock, Vendor Management, and Site Merchandising, as well as management to develop and execute strategies that grow and improve the toy product portfolio. Key responsibilities include managing vendor partnerships, enhancing performance indicators, optimizing supply chains, and contributing to site merchandising efforts to improve the overall toy shopping experience. This role requires an experienced brand manager capable of both strategic thinking and tactical execution, who can develop skills across various functional areas of e-commerce. The ideal candidate will balance long-term planning with immediate action, applying their expertise to grow the toy category on Amazon.ca while gaining valuable exposure to different aspects of the online retail business.A day in the life- Acting as the ‘business owner’ for his or her vendors in their respective categories, possessing a complete understanding of internal and external variables that impact the business- Owning forecasting, monitoring, understanding and reporting on vendors, along with responsibility for driving strategic supply chain projects and promotions to achieve business objectives- Proactively negotiating costs, promotional opportunities, and other business inputs for the vendor — autonomously- Conducting pricing and ROI analysis and making recommendations for initiatives that optimize profit margin- Managing Purchase Orders and In-Stock analysis for the strategic brands- Optimizing the online presence and content of each product on the brand's portfolio- Developing and executing marketing plans in order to drive awareness and purchases for the brand- Driving cross-category initiatives to improve operational process and deliver resultsAbout the teamOur team has a strong culture of hard working individuals that value flexibility, ownership, and ability to create our own priorities. Success is driven by an ability to operate independently, while sharing learnings, wins, and misses across the team.BASIC QUALIFICATIONS- 2+ years of account management, project or program management or buying experience- Bachelor's degree- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain ...

The Amazon Customer Service (CS) organization seeks a Senior Product Manager to lead its Work Force Optimization Platform within the Worldwide Capacity Planning (WWCP) team. This role will optimize customer service capacity across Amazon's global operations. The platform processes planning inputs from finance, operations, and supply chain teams to forecast contacts, generate headcount plans and Customer Service Associate (CSA) schedules, analyze supply-demand gaps, and recommend strategies. It enables planners to make decisions in minutes instead of weeks, while providing real-time network monitoring and automated issue resolution.The ideal candidate will leverage data-driven insights to enhance efficiency and customer satisfaction. They will collaborate with cross-functional teams to develop solutions for managing customer service resources effectively. The Senior Product Manager will be responsible for the platform's ongoing development and implementation.Our team uses machine learning and forecasting technologies to improve supply-demand matching in workforce planning. We operate in a dynamic environment that encourages rapid innovation and deployment of scalable solutions to enhance Amazon's customer experienceKey job responsibilities- You will collaborate closely with engineering teams, UX researchers, designers, and program managers in an agile environment to bring products to market. - You will define innovative, high-quality roadmaps aligned with Customer Service Technology strategy and vision. - You will craft detailed product requirements and user stories that inform product specifications for each new offering. These products will bolster Amazon's expanding business while elevating the standard for world-class customer service.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanAbout the teamWorldwide Capacity Planning optimizes capacity across operations sites that help minimize customer wait time and route customers to the associate who can best resolve their issue, on the first contact. We build forecasting models and optimization tools that help predict the hourly capacity requirement, including when there are new device or game launches, or when there is a special event, such as Prime Day.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Join the rapidly expanding Global Logistics team that offers global shipping solutions for selling partners, retail vendors, internal Amazon businesses, and external shippers. This is a strategic company priority as part of Supply Chain by Amazon. We are making significant investments in transportation, storage, and distribution services to provide our customers with a complete solution to quickly and reliably move products from manufacturing locations to customers worldwide.We are seeking an outstanding B2B marketing leader with global experience to own the development and execution of our marketing strategy to drive brand awareness and demand generation. The ideal candidate is a highly capable leader who can inspire and direct a team of global marketing managers, develop compelling campaigns, drive high performance across both existing and new marketing channels, pitch and align senior leadership to new ideas, and effectively collaborate with global cross-functional teams and stakeholders. This candidate will have experience in both targeted performance marketing and mass marketing, a strong data orientation, and a history of success in building customer demand and brand awareness for emerging brands.Key job responsibilities- Develop and execute strategies that drive brand awareness, adoption, and engagement for our logistical services- Work across business, operations, product, quality, marketing channels, insights, retail, tech, and key external partners globally to create bold, innovative, and strategic plans- Leverage customer insights to build and drive full-funnel customer engagement strategies and brand awareness- Demonstrate deep understanding and hands-on experience with integrated marketing, digital demand generation, CRM, and global marketing- Build and develop a global, diverse marketing team, setting strategic direction, cultivating a learning-oriented and collaborative culture- Navigate ambiguity, investigate complex challenges, and effectively influence cross-functional stakeholders- Work backwards from the customer, apply innovative thinking, and identify and mitigate gaps- Develop targeting and segmentation strategies, marketing channel measurement and reporting, and strategies to retain customers and deliver topline targets- Build and own the playbook for new marketplace and product launches- Represent Global Logistics as the Head of Marketing in internal and external meetings, conferences, and trade shows- Collaborate with PR teams to design strategies and campaigns to drive Global Logistics brand awareness- Align and leverage marketing capabilities across Supply Chain by Amazon teamsCandidate must be able to travel internationally and within USA.A day in the lifeThe ideal candidate will be a passionate engagement lifecycle marketer and leader, with a track record of building teams, creating strategies, and delivering results. You are highly analytical, and adept at synthesizing quantitative and qualitative customer learning into a tight, clear marketing plan. You will have strong understanding of all aspects of the marketing funnel, with strong ownership and a problem-solving orientation. You will need to communicate clearly and persuasively, both verbally and in writing.About the teamGlobal Logistics is part of Supply Chain by Amazon and encompasses a set of supply chain services that get products from manufacturers to customers around the world. We are the first part of the supply chain from the factory door and offer a complete end-to-end solution that keeps products in stock, provides faster and more reliable shipping, and significantly lowers costs. We offer international and domestic logistic solutions. Our cross-border expertise enables Amazon's introduction into new markets. Global Logistics cultivates global expansion with the highest standard of quality, accountability, and transparency. Our multicultural, multilingual team works with merchants, sellers, vendors, providers, governments, and trade officials from the busiest to the most remote locations worldwide, applying a global perspective with a local approach.BASIC QUALIFICATIONS- 10+ years of professional non-internship marketing experience- Experience managing teams- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience driving direction and alignment with cross-functional teams ...

Are you passionate about automation, optimization, knowledge extraction, and artificial intelligence through the use of Machine Learning, Computer Vision, Optimization, Natural Language Processing, and Recommender systems? We have a team of experienced scientists with a critical business mission making revolutionary leaps forward in these spaces. On this team you will work with large multimodal datasets to build generative and discriminative models for optimizing large-scale manufacturing and fulfillment processes, analyze and model customer reading behavior to measure engagement and detect risks, and build AI-based systems for helping indie authors make their businesses successful. This will involve combining methods from several science domains with domain knowledge across multiple businesses into sophisticated ML workflows. Our team has mature areas and green-field opportunities. We offer scientific autonomy, value end-to-end ownership, and have a strong customer-focused culture.As an Applied Scientist at Amazon, you will connect with world leaders in your field working on similar problems. You will be working with large distributed systems of data and providing technical leadership to the product managers, teams, and organizations building machine learning solutions. You will be tackling Machine Learning challenges in Supervised, Unsupervised, and Semi-supervised Learning; utilizing modern methods such as deep learning and classical methods from statistical learning theory, detection, estimation. Applied Scientists are specialists with the deep expertise to drive the scientific vision for our products. They are externally aware of the state-of-the-art in their respective field of expertise and are constantly focused on advancing that state-of-the-art for improving Amazon’s products and services. Come join us as we revolutionize the book industry and deliver an amazing experience to our Kindle authors and readers.Key job responsibilitiesGreat candidates for this position will be experts in the areas of data science, machine learning, computer vision, optimization, NLP, or statistics. You will have hands-on experience with multiple science initiatives as well as be able to balance technical leadership with strong business judgment to make the right decisions about technology, models and methodological choices. You will strive for simplicity, and demonstrate significant creativity and high judgment.About the teamKindle Direct Publishing (KDP) and Print On Demand (POD) have empowered a new wave of self-motivated creators, tearing down barriers that once blocked writers from reaching readers. Our team builds rich applications and systems that empower anyone to realize their dream of becoming a published author. We strive to provide an experience that is powerful, yet simple to use and accessible to all. We focus on building systems that enable authors to design high quality digital and print books, reaching readers all around the world. This role will help ensure we maintain the trust of both our Authors and Readers by ensuring all books published to Amazon meet our standards.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

Pay starts at $18.45 per hour with benefits available.Reduced Time Hours: Average work between 30-39 hrs per week. This role requires open availability Sunday-Thursday between 8:45am and 3:15pm.As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilities- Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.- Utilize inventory management systems to scan, process, and count product.- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.- Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.- Work with a manager to maintain the physical safety and quality standards of the site.- Work in a fast changing and ambiguous environment.- Perform additional duties, as assigned- Work flexible hours including nights, weekends, and holidays.- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.About the teamInterested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.BASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience ...

At Amazon, we’re committed to promoting a safe working environment and being the most safety-centric company for every team member. If you are eager to implement effective safety improvements, inform managers of compliance issues and safety improvement opportunities, apply to join our team in Amazon Operations as a Workplace Health and Safety Specialist (WHSS)! You are provided extensive safety training and development as an entry level WHSS towards becoming an exceptional safety leader.This role will require 100% on-site attendance located within one of our Network Distribution Centers, and will not be a virtual - work from home position. At Amazon, we thrive in a dynamic and rapidly evolving work environment, and our approach to safety is no exception. Just like the organization itself, our Safety department operates with agility and adaptability. As WHS Specialist, you will have the invaluable opportunity to cultivate your own agility, learning to swiftly adjust strategies, plans, and solutions to keep pace with ever-changing business demands. You will effortlessly collaborate and lead diverse functional teams and stakeholders across all levels of the organization. Our guiding principles include embracing open-mindedness, prioritizing customer satisfaction, fostering innovation, promoting empowerment, leveraging advanced technologies, and fostering a strong sense of camaraderie within our team. These principles are what drive our WHS team to deliver cutting-edge fulfillment solutions.You may be wondering, what exactly is fulfillment? Fulfillment, in the context of Amazon, refers to the process of completing and delivering a customer's order from Amazon.com. It encompasses various stages such as picking, packing, shipping, and delivering the order, all with the aim of meeting or exceeding the customer's expectations.To better understand our operations, let's break down the workflow into three major lanes: first mile, middle mile, and last mile.• First mile: This is where the product is stored and made ready for picking when an order is placed. It's the starting point of the fulfillment process.• Middle mile: In this stage, your order is sorted and prepared for distribution to your specific area. It involves efficient logistics and transportation to ensure your package reaches the next destination smoothly.• Last mile: The last mile represents the final leg of the journey, where the product is delivered right to your doorstep. This step focuses on providing a seamless and convenient delivery experience for our customers.It's important to note that while these lanes may have slight building variations depending on the specific fulfillment center, one constant remains: our unwavering vision and dedication to serving our customers.We strive to continuously improve and optimize our fulfillment processes to ensure customer satisfaction and exceed their expectations. Here are the types of facilities in each mile segment of fulfillment:• Fulfillment Centers (North America Customer Fulfillment - NACF Network)o Large facilities with many associates, that house goods, both big and small (first-mile). These are the types of building that typically come to mind when you hear fulfillment and may contain robotics technology or house the products available when you shop Amazon.com!• Sort Centers (North America Sort Center - NASC Network)o Medium-sized facilities, localized close to larger markets, where goods are sorted for delivery (middle-mile). These buildings receive packaged orders and help the last-mile network deliver products on-time more efficiently. Orders are sorted by zip code, region, and size. These buildings operate most similarly to a regional post office or large third-party logistics building. o Air Sites (Amazon Air Network), Amazon’s dedicated Air network serving middle mile, located near or within major airport hubs. These locations require additional security clearances and background checks, managed by the local port authorities. • Delivery Stations (Amazon Logistics - AMZL Network)o Smaller facilities with fewer associates, localized close to larger markets, where goods are delivered directly to customers (last mile). This is the last stop in the life of an order, where it is packed onto a delivery truck before heading out to the customer’s address.Locations and Placement:- This role will start between January 2025 and September 2025. · This position is not a corporate role. This is a full-time position located in a fulfillment center, sort center, delivery station, or other building within the Amazon Fulfillment Network.PLEASE NOTE: This role will require the flexibility to relocate, as we prioritize placing candidates based on business need. Candidates’ placement preferences will be considered, and recruiters will do their best to accommodate location placements. Relocation benefits will be offered for those who qualify.Job Elements:• Must be able to perform the following tasks, with or without reasonable accommodation:• Willing and able to work any shift that may include overnights and holidays. Note that there is a high chance that your shift may overlap into part of the weekend.• Wear appropriate Personal Protective Equipment including safety shoes (will be provided)• Stand/walk for up to 10-12 hours per shift• Walk in/and around the warehouse with regular frequency; many facilities are over a quarter mile in length• Access all areas of building (depending on the operations building, this may include ascending and descending ladders, stairs, gangways, and shipping docks safely and without limitation) • Regularly bend, lift, stretch and reach both below the waist and above the head• Lift and move items up to 49 poundsKey job responsibilities• Coordinating and implementing all aspects of Amazon’s Global Safety Program.• Identifying and informing management of compliance issues, safety risks, and improvement opportunities through conducting daily, weekly, and monthly audits.• Facilitating incident investigations processes.• Maintaining required paperwork to comply with Amazon and OSHA regulations.• Conducting risk assessments related to jobs performed (Job Hazard Analysis).• Recording safety incident information in internal databases in a timely manner.• Innovating on process improvements and managing actions to completion.• Training and assisting team members (Area Managers, Associates, Safety Team Members, etc.) to complete safety tasks (audits, following safety rules, etc.)• Performing specific safety training as required by the Safety Manager.• Providing additional oversight for fire prevention, hazardous waste management, and other safety related activities.• Recommending appropriate risk mitigation measures to management, including ergonomics.A day in the lifeAs a WHSS, you will maintain accurate daily, weekly, and monthly metrics to report to onsite management teams. You will also conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions for associates. In addition, the WHSS leads recommending appropriate risk mitigation measures to management, including ergonomics, in our Network Distribution Centers.BASIC QUALIFICATIONSA bachelor’s or master’s degree with all requirements completed between May 2023 and August 2025. (You will need to have all degree requirements met before your first day). ...

Who are we?Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.As a CXO Site Lead, you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilitiesKey Responsibilities:• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.• Work with a manager to maintain the physical safety and quality standards of the site• Work in a fast changing and ambiguous environment• Perform additional duties, as assigned• Work flexible hours including nights, weekends, and holidays• Work 30-39 hours/week Tuesday - Saturday 8:45am to 3:15pm• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairsBASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- Experience in training others ...

Amazon strives to be Earth's most Customer-centric company, and that now extends to Healthcare. One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.Amazon One Medical is hiring Sr. Financial Analysts for multiple positions. Finance is critical to the success in our mission. We see the entire picture, and are a cornerstone to driving the right investments, maintaining controllership, and distilling down the right stories to push our business forward. The Sr. Analyst will be responsible for several important workstream as we drive the financial health, investments and internal operations of One Medical. We are looking for leaders to support our external partnerships, build our operations or Enterprise sales finance division, or take on FP&A workstreams.Key job responsibilities- Partner with the business and finance leaders to develop long-term strategies and new initiatives to delight our customers- Partner with Business Intelligence, Science and FinTech to implement data driven reporting, and driver-based forecasting solutions.Potentially work on:- Real Estate expansion strategy- Clinic Operations Finance - Reducing our Cost-to-Serve- Ecosystem partnerships and negotiations- FP&A workstreams and mechanismsBASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science) ...