Amazon.com Services LLC - A57

"We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better." - Jeff Bezos, Founder & CEOWe didn’t make Amazon a trillion-dollar company, our customers did, and we want to ensure that our customers always have a positive experience that keeps them coming back to Amazon. To help achieve this, the Worldwide Defect Elimination (WWDE) team, within Amazon Customer Service, relentlessly focuses on maintaining customer trust by building products that offer appropriate resolutions to resolve issues faced by our customers. WWDE engineers solve complex problems and build scalable, cutting-edge solutions to help our customers navigate through issues and eliminate systemic defects to prevent future issues. One of those solutions in the Andon Cord, a mechanism to prevent customers from receiving defective products - which is where this role will focus.Key job responsibilitiesAs a Software Development Engineer on the Andon Cord (AC) Technology team, you will design, develop, and own scalable solutions that empower Amazon to deliver a defect-free experience for its customers.Your work will range from building intuitive tools for Customer Service Associates to escalate critical issues to developing complex integrations with Tier-1 Amazon systems and advanced science models to detect, triage, and resolve systemic defects.Through your contributions, you’ll tackle complex technical challenges, create innovative solutions with a direct impact on customer trust, and work on systems that are critical to Amazon’s operational excellence.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:- Medical, Dental, and Vision Coverage- Maternity and Parental Leave Options- Paid Time Off (PTO)- 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAndon Cord is a flagship Customer Service program that manifests our commitment to prevent customers from receiving defective products that degrade their Amazon experience. We use AC to detect repeat negative customer experiences and eliminate the underlying upstream defect(s). The AC team re-imagines the way we leverage customer interactions/feedback for defect identification to enable more reliable downstream defect resolutions that drives customer experience improvements throughout the consumer business. AC team empowers our front-line customer service associates to pull a product off the Amazon website if they think that there is a problem with any of the products sold, in addition to statistical and machine learning-based automated defect detections.BASIC QUALIFICATIONS- Bachelor's degree in computer science or equivalent- 3+ years of non-internship professional software development experience- 3+ years of programming with at least one software programming language experience- 3+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- 3+ years of contributing to new and current systems architecture and design (architecture, design patterns, reliability and scaling) experience ...

Are you interested in a unique opportunity to advance the accuracy and efficiency of Artificial General Intelligence (AGI) systems? If so, you're at the right place! We are the AGI Autonomy organization, and we are looking for a driven and talented Member of Technical Staff to join us to build state-of-the art agents.AGI Autonomy is focused on developing new foundational capabilities for useful AI agents that can take actions in the digital and physical worlds. In other words, we’re enabling practical AI that can actually do things for us and make our customers more productive, empowered, and fulfilled.In this role, you will work closely with research teams to design, build, and maintain systems for training and evaluating state-of-the-art agent models.Our team works inside the Amazon AGI SF Lab, an environment designed to empower AI researchers and engineers to work with speed and focus. Our philosophy combines the agility of a startup with the resources of Amazon.Key job responsibilities* Evaluate performance of the training infrastructure, diagnose problems and address any gaps that exist.* Develop reliable infrastructure to schedule training and model evaluation jobs across clusters.* Work closely with researchers to create new techniques, infrastructure, and tooling around emerging research capabilities and evaluating models to meet customer needs.* Manage project prioritization, deliverables, timelines, and stakeholder communication.* Illuminate trade-offs, educate the team on best practices, and influence technical strategy.* Operate in a dynamic environment to deliver high quality software.About the teamThe Amazon AGI SF Lab is focused on developing new foundational capabilities for enabling useful AI agents that can take actions in the digital and physical worlds. In other words, we’re enabling practical AI that can actually do things for us and make our customers more productive, empowered, and fulfilled. The lab is designed to empower AI researchers and engineers to make major breakthroughs with speed and focus toward this goal. Our philosophy combines the agility of a startup with the resources of Amazon. By keeping the team lean, we’re able to maximize the amount of compute per person. Each team in the lab has the autonomy to move fast and the long-term commitment to pursue high-risk, high-payoff research.BASIC QUALIFICATIONS5+ years of non-internship professional software development experience5+ years of programming with at least one software programming language experience5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experienceExperience as a mentor, tech lead or leading an engineering team ...