Amazon.com Services LLC - A57

The Rendering and Generative AI Technologies organization (ReGenT) is chartered with creating the frameworks and developer tooling used to build Amazon Store experiences that millions of shoppers use every day. Our technologies empower thousands of Amazon developers to innovate new experience to shoppers worldwide. We build products that are self-service and abstracts away the complexity of building features by providing store-wide capabilities, feature-orchestration services, web framework with out-of-the-box capabilities, and fully managed auto-scaling hosting platforms.We are looking for a candidate to drive the technical program strategies of our upcoming innovation to revolutionize the builder experience of developing on Amazon Store. We are leveraging emergent technologies such as Generative AI and language models to increase the efficiency of our tier-1 production services, reduce the manual steps in operations, execute upgrade campaigns across 2,000+ applications, and improve the developer experience of Amazon engineers worldwide.We are seeking a Senior Software Development Engineer to develop features to Amazon’s most used Java development framework. The right candidate will possess a strong Java development background and has experience developing production quality code on a regular cadence. You will develop new features in Java, make regular security and maintenance updates to vulnerabilities in the Java framework, and develop new testing automation to reduce the total cost of maintaining the Java development framework.In this role, you will lead a team of talented engineers, define the right set of priorities, drive technical direction and architecture of the team, and most importantly, collaborate with fellow senior and principal engineers across the organization to optimize, standardize, and scale our platform for the benefit of Amazon shoppers.You will drive innovation through emerging technologies using Generative AI and directly impact Amazon engineer's day-to-day development cycle.BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

The Senior Business Analyst will be a part of the high-visibility, growth-oriented, and dynamic Finance Operations, Global Data & Analytics (GDA) team. The GDA team are seeking an exceptionally talented and deeply focused Business Analyst who can drive analytics vision for assigned business channels of Amazon FinOps by building analytics products to influence business outcomes. The role will collaborate closely with Finops business leaders in converting business problems into data frameworks and work towards building analytical solutions that empower one of the world’s largest Account Payables and Receivables teams to operate at scale, and resolve process defects. The role will navigate ambiguity to rapidly build their knowledge of Amazon’s “Order to Cash” and “Procure to Pay” processes (and their accompanying data sets) to become a trusted analytics partner for our 2,000+ business partners across Finance Operations Head Quarters and Service Centers.Key job responsibilities- Convert complex business problems into data problems by collaborating closely with cross functional stakeholders- Manage analytics roadmap for the business channel(s) including stakeholder management, prioritization, grooming and delivery of solutions. - Business partner with Accounts Receivables leaders across Service Centers and Head Quarter locations to identify, plan and execute on analytical opportunities that enable identification and reduction of transactional defects and work drivers, goal performance measurements, new business expansion health metrics, and operational analysis.- Proactively perform advanced analytics and financial analysis that support the business prioritise work, identify anomalies, and improve business process.- Use of Tableau/QuickSight/SQL/Advanced Excel to deliver valuable insights, and invent and simplify.- Business partner with stakeholders to align, document, and govern metric definitions.- Participate in cross-team knowledge sharing.- Creating queries and reporting on-demand.A day in the lifeThe Senior Business Analyst will be in charge of conceptualizing and building high-performing analytics products relying on SQL, Excel and Tableau / QuickSight and strong business process understanding. The role will business partner across global Finance Operations to become an expert in core business processes, and will work backwards to enhance metric governance, identify and action analytical opportunities, and leverage data to build compelling business cases that influence our operations. SQL skills (Intermediate / Expert level) is a must to deliver on Job 1 in this role.About the teamGlobal Data Analytics (GDA) is in charge of all the Finance Operations reporting across Amazon's businesses and geographies. GDA's mission is to be trusted and business-focused analytics partners, providing timely data, analytics, and insights across Service Centers (SCs) and global functions. We are custodians of data and metrics definitions. We apply science methods to large-scale transactional processes. Our vision is to empower the world’s largest Accounts Receivable (AR) and Payable (AP) departments to deliver large scale business outcomes through advanced data capabilities and real time, actionable insights. BASIC QUALIFICATIONS- 8+ years of tax, finance or a related analytical field experience- 6+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience- Bachelor's degree- Experience defining requirements and using data and metrics to draw business insights- Experience with Excel- Experience with SQL- Experience making business recommendations and influencing stakeholders- Business Analytics background with proven record of solving high impact organizational / business problems ...

Pay starts at $18.05 per hour with benefits available.Full Time Hours: Average work 40 hrs per week. This role requires open availability Sunday-Monday between 8:45am and 5:15pm and Tuesday-Thursday between12:45pm and 9:15pm.As a Retail Lead Associate you will be the face of Amazon and contribute to the vibrant culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.Key job responsibilities- Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.- Utilize inventory management systems to scan, process, and count product.- Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.- Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.- Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.- Work with a manager to maintain the physical safety and quality standards of the site.- Work in a fast changing and ambiguous environment.- Perform additional duties, as assigned- Work flexible hours including nights, weekends, and holidays.- Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.About the teamInterested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession? Customer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment. Our goal is to go beyond assisting with customer orders. We strive to connect personally with our customers and uplift their lives – even if for just a few moments. We operate out of designated retail locations – where it’s convenient for our customers – helping facilitate the delivery and return of customer orders.BASIC QUALIFICATIONS- High school or equivalent diploma- Are 18 years of age or older- 1+ years of retail or customer facing, or 1+ years of floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience ...

At Amazon, we believe that every day is "Day One." A day for the first step or to meet a new challenge, and today could be the day that you become part of a bigger idea. Come join a group of creative people that help redefine the company daily. Working for Amazon is a new excitement every day.In Enterprise Engineering, we build the software, services, and infrastructure that enable Amazon teams across the world to do their work on a daily basis. We represent the intersection of AWS technology and the need for traditional IT solutions at Amazon’s scale. We’re an AWS-focused, security obsessed, builder-centric organization, focused on using AWS technology to reshape and reinvent the traditional IT experience. We succeed when we make Amazonians around the world more effective in their work and more efficient in how they get it done.You and your team will work with internal Amazon service owners and AWS product teams to develop new services and solutions that give enterprise IT customers, along with those supporting public sector customers, more choice and self-service platforms that we offer our global workforce. You will build new solutions that raise the bar for security, automation, and operational excellence.We are looking for a motivated builder to inspire our teams and deliver results to our customers. This is a hands-on position where your daily activities will range from strategic planning to new system development to supporting the customers that depend on your services. You will deliver consistent, well-defined results in an agile systems development workflow. To succeed in this role, you will deliver on-time results that delight your customers while inspiring your team to think big about their work. If this sounds like a fit, we would love to speak with you.Key job responsibilities* Partner with customers, stakeholders, third-party vendors, and service owners to deliver technical solutions for complex problems. This may be in the form of new software, systems, infrastructure, hardware, networking or automation improvements, or a refactoring of existing solutions. * Embrace the AWS ecosystem and drive innovation on top of it* Instill a culture that drives DevOps, holds a high-quality bar with code reviews, drives automation efforts to empower, and removes barriers for your team* Translation of complex functional and technical requirements into detailed architecture and design* Hands-on leadership for your team; working with others on the engineering team to guide the day-to-day operations, resolve incidents and feature requests, lead development activities, collaborate on architectural decisions, participate in security reviews, and carry-out deployments.* Build services that can scale across six continents for hundreds of thousands of Amazonians worldwide* Deliver quality features on-time and on-budget and execution against project plans and delivery commitments.* Maintain current technical knowledge of rapidly changing technology, always on the lookout for new technologies, and work with management and development teams to evolve current processes.* Due to federal contracts, this position requires that the candidate selected be a US CitizenAbout the teamThe Amazon Email Services (AmazES) team is an engineering team that sits within the AWS’s Enterprise Engineering organization. AmazES owns first-party and third-party services that help Amazonians communicate at an unprecedented scale. BASIC QUALIFICATIONS- 2+ years of non-internship professional software development experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- Experience in automating, deploying, and supporting large-scale infrastructure- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby- Experience with CI/CD pipelines build processes- Experience building services using AWS products- Experience managing Windows Server and Linux Server workloads- US Citizenship ...

We are looking for a strategic Senior Manager of UX Design to lead a team of talented designers crafting thoughtful merchant-facing experiences within the Amazon’s supply chain design team. In this role, you will own the design of critical user journeys across a suite of supply chain and business management tools, enabling merchants to easily and efficiently reach their goals. You will establish a vision for a unified set of services, set goals for your area of ownership, organize your team structure to accomplish those goals, and partner closely with product and engineering leaders to move the organization forward. To be successful in this role, you must be an empathetic leader who prioritizes the success of their team, has a proven track record in coaching and mentoring highly motivated designers, excels at creative problem solving, working through ambiguity, and setting up structure to meet long-term business goals. You will not only help scale your own team, but will also work with design leaders across Amazon to create strong partnerships that move the entire team forward. Strategic management and influencing teams is critical to be successful in the role.Our team consists of highly specialized UX Designers, Visual Designers, Researchers, and Program Managers, collaborating with internal and external teams to deliver innovative customer-facing experiences merchants. As a Senior UX Design Manager, you will lead a team of individual contributors, often working across disciplines, to support a suite of products. You will be responsible for defining the end-to-end customer experience vision and ensuring its delivery across your team. You will drive clarity in complexity, reduce bureaucracy, and remove blockers to move the organization forward. Importantly, you will set the CX bar for your organization, champion continuous innovation, and drive better customer experiences across our product and engineering teams. You will insist on operational efficiency, create mechanisms to measure and drive influence and impact, and build strong, diverse teams with complementary skills.If this sounds interesting and motivating, we would love to talk to you!Key job responsibilities* You are a role model, mentor, and motivator* You are invested in growing people, developing talent, and creating an inclusive and inspiring environment* You bring deep expertise in multiple facets of UX design: interaction models, prototyping, visual and motion design, IA and design systems. * Drive consensus on design decisions through application of usability heuristics and data* You prioritize effectively, use data to inform your decisions, weigh the impact and tradeoffs of decisions, and seek input where needed to drive alignment* You work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives* You are comfortable navigating from ambiguity to clarity, drawing upon your expertise and design process to create structure. You proactively plan ahead, look around corners, and can see the next step (even when it doesn’t exist yet)* Build and communicate empathy for the end user, aligning cross-functional peers on similar goals* You develop processes that drive quality and efficiency to help designers accomplish more than what they could otherwiseAbout the teamBuy with Prime is helping people reimagine the way they shop. Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond.BASIC QUALIFICATIONS- 10+ years of design experience- 5+ years of leading multi-discipline Design teams (ie. UX, visual design, interaction design, user research, etc.) experience- Experience leading design teams of 5 to 10 or more direct reports- Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals) ...

Prime Video Media Operations Sr. Manager is responsible for overseeing all media operations and execution for the LATCANZ (Latin America, Canada, Australia, and New Zealand) region. This includes managing relationships with media agency partners, coordinating with Amazon's regional, international and global media teams, and ensuring efficient and effective media delivery, governance and reporting.Other locations to be considered: MIA, LAXKey job responsibilities- Serve as the primary point of contact between Amazon and the media agency partners for the LATCANZ region, coordinating foundational initiatives to automate and integrate media planning, audit and delivery.- Collaborate with the agency teams to ensure accurate media planning, buying, execution and reporting processes in line with Amazon's business objectives and regional guidelines.- Serve as the owner of media budget and spend standardization and consolidation across the LATCANZ region, integrating media spend data from the agencies sources into Prime Video's mechanisms, working with the agency teams to develop automated spend controls and reporting processes, ensuring timely and accurate data consolidation.- Provide regular and ad-hoc reporting to the regional media teams, highlighting key insights and recommendations.- Oversee the adoption and governance of media and ad tech tools across the LATCANZ region, ensuring alignment with global standards and best practices.- Develop customized solutions, as needed, to address specific regional requirements or challenges, and ensure their seamless integration with the broader media tech stack.- Establish guidelines, processes, and training programs to ensure effective and consistent utilization of media and ad tech tools across the region.- Continuously review and optimize media operations processes to drive efficiency, standardization, and scalabilityA day in the lifeAs the Prime Video Media Operations Sr. Manager in LATCANZ, your day begins with a video call with the agency teams. Today, you're aligning on a standardized media reporting framework that will bring much-needed visibility and consistency across the region. You lead the discussion, drawing up templates and defining key performance metrics that everyone agrees on.Next, you turn your attention to the upcoming Quarterly Business Review. You've been working with the agency partners to set up automated spend tracking and forecasting reports, and now it's time to put those systems to the test. You review the latest figures, identifying any discrepancies or potential issues, and prepare a clear, data-driven presentation for the regional leadership.In the afternoon, you connect with your counterparts in the international and global media teams to benchmark the tools and capabilities they're using. You've heard about some innovative solutions that could bring new efficiencies to LATCANZ, and you're eager to explore how to best implement them in your region. Efficiency and innovation are always top of mind.As the day winds down, you reflect on the progress made – standardized processes, controlled spend, and new capabilities on the horizon. It's all in a day's work for the Prime Video Media Operations Sr. Manager.About the teamPrime Video team is focused on one mission: to give consumers the world’s best-in-class digital video customer experience. To achieve this mission, LATCANZ paid media team works to find effective, efficient and scalable ways to connect the audiences of Latin America, Canada, Australia and New Zealand with the content they will enjoy, showcasing our vast catalog in the right moment, to the right person and with the right content.BASIC QUALIFICATIONS- Bachelor's degree in a relevant field, such as Marketing, Advertising, Business, or a related experience.- 7+ years of experience in media operations, preferably in a regional or global role, with strong understanding of media planning, buying, and trafficking processes.- Deep understanding of programmatic advertising, digital media platforms, and emerging technologies.- Proficient in data analysis and reporting, with the ability to translate insights into actionable recommendations.- Excellent communication and stakeholder management skills, with the ability to work effectively with both internal and external teams.- Demonstrated project management and problem-solving skills. ...

Do you want to work hard, have fun, and make history? Do you think fast, dive deep, and get things done? Are you passionate about solving large scale customer and business problems? If so, then we’re looking for you! Amazon's World-Wide Defect Elimination (WWDE) team is looking for an experienced and highly motivated Senior Product Manager to re-define the way we detect and resolve defects. Andon Cord is a foundational Amazon customer obsession mechanism established by Jeff Bezos. We seek to identify and eliminate unsatisfactory purchasing experiences that may edge customers to return items or not return to Amazon. Andon Cord empowers our front-line customer service agents to pull a product off the Amazon website if they think that there is a problem with any of the products sold, in addition to statistical and machine learning-based automated pulls. This role requires you to re-imagine the way we leverage customer interactions/feedback for defect identification to enable more reliable downstream defect resolution that drives customer experience improvements throughout the consumer business. We work with program managers, scientists, analysts, engineers, Retail partners, and defect elimination specialists.Candidates for this role have a track record of moving seamlessly between defining an ambitious, customer-centric, north star vision and working tactically to test, iterate, and deliver the right solutions. They ground their product vision in research, experimentation, and data analysis. They have strong business acumen, analytical skills, and comfort working with large, complex data sets. They are persistent in seeking answers to hard problems and developing multifaceted solutions. They balance being scrappy and frugal with maintaining highest standards and scalability.As Senior Product Manager, you thrive in an entrepreneurial, highly ambiguous, and cross-functional environment. You possess a successful product management and business strategy background. You have experience in developing collaborative relationships and influencing individuals and teams. You place the customer at the center of your product strategy, and leverage data-driven analyses and insights to make decisions. This role requires excellent written and oral communication skills, high judgment, and deep curiosity about how things work.Key job responsibilitiesIn this role, you will be responsible for driving the expansion of defect detection capabilities to customer defects across the Amazon customer shopping journey. You will lead requirements gathering, prioritization of feature development, and own driving product metrics and business outcomes. You will partner with WWDE program managers, business leaders, and software engineers, as well as our data and research science teams to identify opportunities, develop strategies, and launch new products and features that drive large scale impact. The role is global in nature and will work with teams in other markets to deploy solutions worldwide.You are expected to be able to work independently and with ambiguity in a complex, fast-paced, and high-throughput environment where multi-tasking is required. This position has a high degree of visibility, so you will need to be able to communicate clearly and compellingly at all levels of the company. You should have a positive attitude, collaborative work style, and strong work ethic; you will work fast and smart, and adapt and iterate quickly. A day in the lifeOn a daily basis, in addition to working with teams in WWDE, you'll have a chance to work across the many teams, functions, and business verticals that contribute to Amazon’s growth. You will work closely with senior leaders across Amazon to drive collaboration and influence them to prioritize projects, meet objects and adhere to business plans towards shared objectives. You will be responsible for key workstreams including product strategy and delivery (PRFAQs, BRDs), stakeholder updates, monthly roadmap reviews, business reviews and organizational goal setting. If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

At Amazon, we’re committed to maintaining a safe working environment and being the most maintenance-centric company. If you are eager to lead maintenance initiatives and engineering efficiency, apply to join our team in Reliability, Maintenance, and Engineering (RME)!This is a ten-week internship (40 hours per week) during the summer of 2025.This role will require 100% on-site attendance located within one of our Network Distribution Centers, and will not be a virtual - work from home position.As an Area Maintenance Manager Intern, you will have the opportunity to own your impact by learning how to lead a team of maintenance and cross-functional associates while promoting a safe and efficient working environment on-site at one of Amazon’s nationwide Fulfillment Centers. Ensuring smooth processes at your site will directly impact our Operations teams ability to deliver for our customers. During your internship you will learn from site Area Maintenance Manager(s), dive into standard work, innovation, and continuous improvement through a metric-impacting intern project. Most projects are rooted in engineering process improvement and in the past have included creating operator based preventative maintenance initiatives, equipment performance and efficiency statistical analyses, and maintenance process mapping. We strive to continuously improve and optimize our fulfillment processes to ensure customer satisfaction and exceed their expectations. Here are the types of facilities in each mile segment of fulfillment:• Fulfillment Centers (North America Customer Fulfillment - NACF Network)o Large facilities with many associates, that house goods, both big and small (first-mile). These are the types of building that typically come to mind when you hear fulfillment and may contain robotics technology or house the products available when you shop Amazon.com!• Sort Centers (North America Sort Center - NASC Network)o Medium-sized facilities, localized close to larger markets, where goods are sorted for delivery (middle-mile). These buildings receive packaged orders and help the last-mile network deliver products on-time more efficiently. Orders are sorted by zip code, region, and size. These buildings operate most similarly to a regional post office or large third-party logistics building.o Air Sites (Amazon Air Network), Amazon’s dedicated Air network serving middle mile, located near or within major airport hubs. These locations require additional security clearances and background checks, managed by the local port authorities.PLEASE NOTE: This role will require the flexibility to relocate, as we prioritize placing candidates based on business need. Candidates’ placement preferences will be considered, and recruiters will do their best to accommodate location placements. Relocation benefits will be offered for those who qualify.Based on your performance during the internship, you will have the opportunity to receive an offer for full-time employment upon graduation. The decision regarding full-time employment will be communicated to all AMM Interns within weeks after the conclusion of their internship. This ensures a timely and efficient process for determining your potential for continued employment with the company.Key job responsibilitiesDedicated to supporting multi-site production by working in a safe, customer-focused manner; and must be highly self-motivated and customer-centric• Develop and design solutions to difficult problems, manage outside contractors and be on call for emergencies• Handle multiple projects and daily activities, meet deadlines and develop plans on how to accomplish departmental and distribution goals• Ensuring that all safety programs and procedures are followed, develop and maintain preventative maintenance programs and good working relationships with operations• Develop business plans and provide guidance and direction for the successful implementation of those plans• Help to develop, set and track budgets• Understand and implement safety programs• Successful candidates must have the ability to provide enriched feedback to enhance individual performance, provide associates with written performance appraisals including discipline and up to termination• Mentor all facilities associates by motivating and providing direction to help them achieve their goals and make a consistent effort to go above and beyond• Project planning and cost analysis• The Area Maintenance Manager Intern promotes and conducts good housekeepingBASIC QUALIFICATIONSPursuing Bachelor’s degree with a conferral date between December 2025 and August 2026Working towards Bachelor’s degree in a Technical Engineering discipline (Industrial, Electrical, Mechanical, and Civil) ...

The Supply Chain S&OP team is looking for a Senior Business Intelligence Engineer. You will contribute to defining and building inventory placement success metrics, and finding ways to reduce distance to customers by placing the right items in the right Amazon building in order to increase delivery speed and reduce costs. You will chase defects in our systems, leaving no stone unturned to delight our customers with wider selection. This role will give you a unique view on Amazon systems, process and operations, interacting with planning teams, fulfillment centers and worldwide technical teams. If you are someone who has shown success in analyzing, diving deep in complex data, streamlining and identifying process improvement opportunities and pioneering new ways to do things, we’d like to talk to you. Key job responsibilitiesYou will lead critical performance management initiatives for inventory placement leveraging complex data management/visualization and presenting those to different levels within the company:- Design and own the right set of metrics measuring inventory placement performance- Recommend improvements to the placement strategy using modelling and large datasets. You'll guide planning teams and other relevant stakeholders with regards to the mix of products to place in Amazon buildings, maximizing selection and reducing distance to customers and spinning the Amazon flywheel!- Pioneer new ideas to increase speed and reduce delivery cost to customers- Pilot and implement your recommendation in production through smart configurations in Amazon systems- Develop the analytics required to visualize opportunities and measure progresses- Partner with worldwide technical teams to develop new featuresBASIC QUALIFICATIONS- 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience- Experience with data visualization using Tableau, Quicksight, or similar tools- Experience with data modeling, warehousing and building ETL pipelines- Experience in Statistical Analysis packages such as R, SAS and Matlab- Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling ...

Amazon’s Kindle, Web Services, and Consumer/B2B retail businesses are seeking talented attorneys for Corporate Counsel positions across our various teams. These attorneys will partner with the legal team and their business operations clients to achieve operational excellence, ensure compliance with state and federal regulators, consider legal issues of first impression and move strategic deals through to completion.Amazon is a leader in global e-commerce. Our innovative technologies change the way people find, discover and buy products and services. Lawyers at Amazon are trusted members of the business. Our work is intellectually challenging and exciting. Developing innovative solutions to novel legal questions is part of our daily business. Some travel, domestic and international, may be required.Key job responsibilities - Structuring, drafting and negotiating complex commercial agreements, including technology, distribution, licensing and marketing contracts - Providing ongoing legal counseling in a wide range of legal areas, such as intellectual property, digital media and regulatory compliance - Product or service counseling support - Serving as lead counsel and directly advising business clients on strategic deals - Resolving issues that arise in existing commercial relationships and handling pre-litigation legal disputes and inquiriesBASIC QUALIFICATIONS- 5+ years of legal experience- Juris Doctor and membership in one state bar or equivalent- Experience in transactional and technology licensing or equivalent ...

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our business partners. We obsess over providing world-class support to Merchants selling on the Amazon platform. We strive to predict the Seller's needs before they recognize they may have a problem, create innovative self-help tools, and provide solutions to help our partners better serve their customers. We are looking for an exceptional Workforce Management (WFM) Real Time Adherence (RTA) Analyst, who is passionate about their work, understands how to manage calls across a network of contact centers, and who has the ability to contribute new innovations to the within the Amazon Seller Support Workforce Management Team.The ideal candidate will possess experience in typical workforce management disciplines: Scheduling, Real Time Monitoring, proficient reporting skills, and experience optimizing manpower in contact center environments. The ideal candidate would also support and own proactive tactical workforce management responses to address service level challenges. In this role you will experience a wide range of problem-solving situations that require immediate real time intervention, as well as short term scheduling management and planning (1-16 weeks in advance).Key job responsibilitiesResponsibilities: • Monitors queue performance, provide intraday updates on queue size and longest contact waiting (LCW). Takes actions to resolve or reduce service level impacting issues. Provides clear, concise notification to Operations and Support teams as required.• Compares staffing to forecast requirements. Takes corrective actions as required examples include: Cross OU support, non-productive time cancellation, and OT and/or VTO. Metric reviews including shrinkage, scheduled adherence and contacts handled analysis to improve service levels.• Leverages appropriate operational tools and applications to deep dive Demand (Volume/ACHT) and Staffing impacts. Utilize data to identify root cause and recommend resolving actions.• Coordinate with outsourced service providers daily, to ensure staffing performance is meeting or exceeding acceptable standards.• Adjust routing schemes and realign resources to optimize coverage and service based on skill set and priority, across multiple sites.• Recognizes and initiates escalation processes for routing issues or any other incident and initiates appropriate tactics to ensure service levels are maintained.• Provide feedback, analysis and reporting of relevant trends, such as: call performance stats, call arrival patterns, staff productivity, attrition rates and resource allocation.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 3+ years of program or project management experience- Experience in a highly analytical, results-oriented environment with cross functional interactions- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- 3+ years’ experience on WFM Real-time Service Level management ...

The Learning and Development (L&D) Specialist partners with stakeholders to identify learning needs, develop comprehensive training strategies, and implement effective learning programs that drive business impact through various delivery methods. They will analyze data to measure program effectiveness, and continuously optimize learning solutions while building strong relationships with business leaders and cross-functional teams across the organization.Key job responsibilitiesThe responsibilities include but are not limited to building short- and long-term learning strategies, building awareness of L&D offerings, communicating program improvements and updates, conducting needs analysis, collaborating with stakeholders and business leaders, and working with instructional designers and subject matter experts to develop or modify programs that impact our business. The L&D Specialist will need to build working relationships with leaders and key stakeholder groups both face to face (or virtually) and across geographies. The candidates in this role are expected to continually listen to customers, dive deep to understand the learning needs, use data and insights into the business to identify learning methods, materials or technology that will enhance the learning experience.A day in the lifeAs an experienced Learning & Development professional, you lead comprehensive learning initiatives from initial needs assessment through implementation. You will build e-learning assets that impact both straightforward and complex organizational challenges. You can maintain an optimal balance between time, quality, and resources by using an approach that involves continuous measurement of program effectiveness. You ensure content remains relevant and engaging, while maintaining clear communication with cross-functional partners as an owner for our live events support, content health, FAQ health, translations, and content design.About the teamThe Relay Education and Events (R2E) designs training and events that help 3rd party carriers work more effectively with the Relay Network. BASIC QUALIFICATIONS• Bachelors degree in any domain or equivalent work experience• Preferred certifications in Training / Learning and Development• Experience in a Learning and Development role (assessing learning gaps, designing and developing solutions, and evaluating the effectiveness of learning programs)• Experience analyzing and translating data into informative reports and visuals• Experience with people development, coaching, and L&D frameworks• Experience with multi-calendar management in multiple time zones, meeting coordination, travel coordination, and event planning• Proven results managing projects or coordinating events, including goal tracking, reporting, budgeting, contract submissions, PO and invoice processing, and process improvement• Experience building and maintaining relationships with vendors, stakeholders, and attendees• Advanced skills in Microsoft Office Suite (Outlook, Excel, OneNote, PowerPoint, Word) ...

Are you interested in a role that challenges both creative, technical, strategic and project management thinking? Do you enjoy a fast-paced workplace where you can improve the customer experience, exercise your entrepreneurial skills and be an instrumental part of Amazon's key shopping moments? If this sounds like you, join the Amazon Private Brands’ organization as a Project Manager for Detail Page. In this role you will act as the key business contact for all cross functional partner teams from project intake through to delivery and are ultimately responsible for keeping projects on track in scope and timely delivery. You will actively collaborate with senior leaders and cross functional creative teams, facilitating sign off for creative projects and support troubleshooting for execution. Key job responsibilities- Detail Page Project Management: Independently manages WW HPB & CPB detail page production and re-brand in collaboration with partner teams, including infographics and ASIN imaging end-to-end, provides inputs to identify opportunities to optimize processes, shorten timelines and use budgets more efficiently. As such is also responsible for onboarding product families into processes and manging the process alongside marketing manager.- Is responsible for managing creative timelines and resources effectively in collaboration with Creative Director- Process, development improvement & Offshoring: - Is responsible for working to develop and finalise process execution for end-to-end detail page re-brand for Amazon Basics in collabortation with partner teams.- Works alongside Senior Design Program Manager to identify opportunities for offshoring and process improvement:- Is responsible for detail page upload failures deep dives and trouble shooting, with the goal to standardize paths for resolution to offshore via SOPs.- Supports Senior Design Program Manager in asset uploads, tagging and manual work. As such, collaborates with Senior Design Program Manager to offshore manual tasks and actively manages partner relationships.A day in the lifeThe ideal candidate will have the ability to estimate the size of a project, prioritize and is able to put the right people in the room, exhibits a high degree of self-driven organization, with the ability to provide and maintain structure for competing, fast moving priorities. The candidate will be an effective, concise and clear communicator (verbal and written), with proven track record of effective meeting management and earning trust.BASIC QUALIFICATIONS• 4+ years of professional non-internship marketing experience• Experience in digital marketing and content production timelines and process• Experience managing or working within cross-functional marketing and creative teams• Experience in Lean Six Sigma, process mapping (Microsoft Visio), Kaizen, and other process optimisation tools• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management • Experience understanding needs of business and end customers and translating them into right solutions• Experience escalating issues, anticipating and making trade-offs, balance the business need versus other constraints and maximize business benefit while building great customer experiences • Proven track record of earning trust with peers, partners and senior leaders. • Experience in program/project management, preferably in a creative team. ...

The Seller Insights and Planning team’s mission is to make FBA the best place for sellers to both thrive and delight customers. We achieve this through identifying opportunities to address seller pain points, optimizing our services to reduce seller effort, eliminating the defects that lead to seller costs, and orchestrating initiatives across business, technology and operations that simplify the seller experience.As a Data Engineer in this role, you’ll have an opportunity to design, develop, and maintain a data lake that supports engineering, product, and business teams internationally within the Worldwide FBA business. Achieving this will require developing scalable data pipelines and systems that enable efficient and reliable data processing and integration from multiple sources owned by teams distributed internationally. Collaborating closely with cross-functional teams, you will need to determine engineering requirements and implement solutions that support our business intelligence and analytics initiatives, particularly focused on Worldwide FBA performance. The ideal candidate will be technically proficient (at the Data Engineering Coding bar), possess a strong background in data engineering, and have a deep understanding of data architecture. Key job responsibilitiesDesign, build, and maintain scalable and robust data pipelines for extracting, transforming, and loading (ETL) data from various structured and unstructured sources.Develop solutions to integrate data from multiple internal and external sources, ensuring accuracy, consistency, and reliability. Manage data storage solutions to optimize performance and cost-efficiencyDesign and implement efficient data models and schemas for business intelligence, analytics, and reporting. Ensure these models are optimized for performance, scalability, and accessibilityCollaborate with data analysts, BI engineers, software developers, and other stakeholders to understand data needs and provide solutions aligned with business requirements. Engage in cross-functional projects to support WW FBA initiativesImplement and maintain data validation processes to ensure high data quality and integrity. Establish data governance frameworks to enforce data security, privacy, and compliance standardsMaintain comprehensive documentation of data architecture, pipeline designs, and data models. Promote and enforce best practices for data engineering within the teamBASIC QUALIFICATIONS- Bachelor's degree in quantitative study such as Computer Science, Computer Engineering, Mathematics, or equivalent experience- 3+ years of data engineering experience- 3+ years of writing advanced SQL queries- Experience with data modeling, warehousing, and building ETL pipelines- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, R, or NodeJS- Proficiency in written and verbal communication skills including comfortability communicating and presenting to senior leadership ...

Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a program management team leader who is passionate about protecting Customers and can thrive working across a diverse, global team.The Relay Financial Systems and Risk Management organization in Middle Mile Transportation Technology (MMPT) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.In this role, you will partner with Product and Tech leaders in development of sophisticated risk models to predict and monitor high-risk areas, ensuring proactive and responsive risk management, collaborate with the team to continuously improve metrics calculations, tools, methodologies, standard operating procedures (SOPs), and other essential components, driving excellence in all aspects of our operations. The ideal candidate will demonstrate outstanding written and verbal communication skills, meticulous attention to detail, a data-driven mindset, and the ability to effectively manage stakeholders while earning the trust of our carrier partners. Collaboration and autonomy are essential qualities for success in this role. If you wish to innovate on behalf of customers, are passionate about driving compliance, reducing risks, and making an impact on society, come join our team and make history! Key job responsibilities• Assist Amazon transportation stakeholders (e.g., risk partners and business leaders) with identifying and managing potential risks (e.g., regulatory, operational, or reputational) in their core processes that if left untreated could impact strategic objectives. • Apply risk management framework to Amazon transportation programs and influence the product landscape for audit and controls. • Identify and address gaps in risk coverage through meticulous data analysis and awareness of emerging risks. • Collaborate with the team to continuously improve metrics calculations, tools, methodologies, standard operating procedures (SOPs), and other essential components, driving excellence in all aspects of our operations. · Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations. · Analyze existing policy and process gaps, and develop solutions to close them.· Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams. BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- Experience with SQL and Excel- 2+ years of experience developing, validating, and improving risk models related to transactional or transportation risks, preferably in a logistics, e-commerce, or financial services environment. ...

Help global businesses large and small discover and realize the benefits of selling on Amazon through best-in-class educational content. At Seller University, we educate small, medium, and large businesses from around the world as they begin their journey to sell on Amazon. If you are a talented and proven localization expert with experience managing global programs and are excited about inventing mechanisms for scale, then the localization program manager role on Seller University's Learning and Development team is for you. As Localization Program Manager for Seller University, you will be responsible for managing complex localization processes, and working with global stakeholders including program managers, content strategy leads, learning experience designers, and language service providers. The ideal candidate will have in-depth knowledge in localizing multimedia rich content such as video, PDF and elearning. They will also be well versed in program management, and have the skills to drive strategic localization initiatives aiming for operational excellence, quality assurance, and establish best practice against our team’s goals.Key job responsibilities- Managing international localization projects end-to-end, working closely with internal business partners, external vendors and other stakeholders- Leading and coordinating efforts to create and improve localization mechanisms and workflows that support team, stakeholders, and vendors- Maintaining and improving the language quality program and operations for the team- Working with content creators, strategy owners, and product owners to define and streamline processes upstream and drive best practices for the localization of content- Clearly communicate roadmaps, progress, risks and change management to leadership and internal cross-functional teams- Writing , editing, reviewing and maintaining localization process documentationAbout the teamAmazon Seller University's mission is to educate global sellers with high-quality, multi-modality content covering tools, features, and programs, to empower and equip them to run a successful business. We are a team of product, learning design, program, analytics, and tech professionals who work collaboratively to innovate for and educate sellers.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Selling Partner Experience (SPX) organization strives to make Amazon the best place for Selling Partners to do business. The SPX Science team is building an AI-powered conversational assistant to transform the Selling Partner experience. The Selling Assistant is a trusted partner and a seasoned advisor that’s always available to enable our partners to thrive in Amazon’s stores. It takes away the cognitive load of selling on Amazon by providing a single interface to handle a diverse set of selling needs. The assistant always stays by the seller's side, talks to them in their language, enables them to capitalize on opportunities, and helps them accomplish their business goals with ease. It is powered by the cutting edge of Generative AI, going beyond a typical chatbot to provide a powerful, personalized experience to sellers running real businesses, large and small.Do you want to join an innovative team of scientists, engineers, product and program managers who use state-of-the-art Generative AI and Machine Learning technologies to help Amazon create a delightful Selling Partner experience? Do you want to build solutions to real business problems by automatically understanding and addressing sellers’ challenges, needs and opportunities? Are you excited by the prospect of contributing to one of Amazon’s most strategic Generative AI initiatives? If yes, then you may be a great fit to join the Selling Partner Experience Science team (SPeXSci).Key job responsibilities- Manage scientists who use state-of-the-art Machine Learning and Generative AI techniques to create the next generation of the tools that empower Amazon's Selling Partners to succeed.- Drive design, development and deployment of highly innovative models to interact with Sellers and delight them with solutions.- Work closely with teams of scientists and software engineers to drive real-time model implementations and deliver novel and highly impactful features.- Establish scalable, efficient, automated processes for large scale data analyses, model development, model validation and model implementation.- Oversee research and implementation of novel machine learning and statistical approaches.- Participate in strategic initiatives to employ the most recent advances in ML in a fast-paced, experimental environment.About the teamSelling Partner Experience Science (SPeXSci) is a growing team of scientists, engineers and product leaders engaged in the research and development of the next generation of ML-driven technology to empower Amazon's Selling Partners to succeed. We draw from many science domains, from Natural Language Processing to Computer Vision to Optimization to Economics, to create solutions that seamlessly and automatically engage with Sellers, solve their problems, and help them grow. We are focused on building seller facing AI-powered tools using the latest science advancements to empower sellers to drive the growth of their business. We strive to radically simplify the seller experience, lowering the cognitive burden of selling on Amazon by making it easy to accomplish critical tasks such as launching new products, understanding and complying with Amazon’s policies and taking actions to grow their business.BASIC QUALIFICATIONS- 3+ years of scientists or machine learning engineers management experience- Knowledge of ML, NLP, Information Retrieval and Analytics- Experience directly managing scientists or machine learning engineers ...

Are you a leader passionate about driving innovation in Manufacturing using automation, optimization, knowledge extraction, and artificial intelligence through the use of Machine Learning, Computer Vision, Optimization, and Natural Language Processing? We're seeking a Manager of Applied Science to lead our Manufacturing Science team in making revolutionary leaps forward in these spaces. In this highly critical role, you will oversee a talented team working with multimodal datasets to build large-scale models and AI-based systems for optimizing manufacturing and fulfillment processes by combining methods from several science domains with domain knowledge across multiple businesses into sophisticated ML workflows and integrating them into manufacturing cells across the world to transform the publishing industry.Key job responsibilities* Lead with Integrity and Insight: Direct a team of Applied Scientists and specialists focused on automating and optimizing manufacturing, fulfillment, and inventory. Foster a culture of innovation, ethical standards, and scientific rigor.* Operate a research and innovation program to drive forward the state of the art within a highly customer-oriented business environment.* Strategic Manufacturing Optimization: Develop and implement a comprehensive strategy to automate and optimize book manufacturing, fulfillment, quality, and inventory. Work collaboratively with cross-functional teams to implement robust solutions, and adapt to evolving business needs.* Collaboration and Influence: Provide expertise and guidance to product managers, teams, and organizations involved in manufacturing and fulfillment of books. Maintain strong relationships with internal and external stakeholders to stay informed of industry trends.* Upholding Standards: Ensure all content and user interactions meet Amazon's high standards, maintaining customer trust and safety of our employees, services, and operations.About the teamPrint On Demand (POD) and Kindle Direct Publishing (KDP) have empowered a new wave of self-motivated creators, tearing down barriers that once blocked writers from reaching readers. Our team builds rich applications and systems that empower anyone to realize their dream of becoming a published author. We strive to provide an experience that is powerful, yet simple to use and accessible to all. We focus on building systems that scale to demand and enable authors to design high quality print and digital books, reaching readers all around the world.BASIC QUALIFICATIONS- 3+ years of scientists or machine learning engineers management experience- Knowledge of ML, NLP, Information Retrieval and Analytics ...

This role serves as the Senior Finance lead for NA Amazon Fresh Store Operations within WWGS. The Senior Finance Manager (SFM) owns business partnership, financial reporting and controllership for Under the Roof Operations of our growing portfolio over 60+ NA Amazon Fresh Stores. The SFM will be a strategic thought partner for the VP of Fresh Store Operations and their Leadership Team as we look to profitably grow and operate Fresh Stores. The SFM will play a central role in guiding the business by providing decision support on investment plans, and planning and analysis support for key cost lines in the Fresh Stores P&L. The SFM will build and leverage the tools, infrastructure, and mechanisms necessary to manage daily performance and cost structure of our Fresh Stores. The leader will be responsible for developing and driving a robust cost savings pipeline to enable the business to achieve its short and long-term profitability goals. This role has high visibility and influence with Director and VP partners across Retail and Operations.This role leads a team of 7 finance professionals, responsible for controllership, analysis, planning and reporting. The SFM will be a proven leader, with demonstrated success hiring and developing best in class talent, and cultivating a positive overall team culture. The SFM and their team will partner with business and finance stakeholders to provide insightful analysis, timely guidance, and financial leadership across a broad business scope.Key job responsibilitiesThis role has direct responsibility for the Under the Roof Variable and Fixed cost lines in the Fresh Stores P&L, including labor costs, 3P services, and store materials. The successful candidate will have high operations acumen, be able to connect the dots between business inputs/insights and financials, and understand the impact of business decisions across the P&L. The leader will be able to unify cross-functional teams on an end-to-end strategy, and hold leaders accountable to deliver against ambitious goals. The SFM will collaborate with Retail and Operations business and finance partners on full P&L business decisions, including store expansion and store model optimization. This is a high judgment role with the need to invent and lead strategic projects, and to be able to see beyond where the business is constrained today. Specific responsibilities include:• Own the planning, reporting, and analysis of store cost lines of the Fresh P&L. Partner closely with Stores leadership to deliver on short- and long-term cost glidepath for the business. Use data to identify disruptive ideas and provide advice to business leaders.• Serve as a trusted partner to the Store Operations senior leadership team. As part of this, show an ability to take difficult decisions and disagree/commit with other leaders and stakeholders across the business. • Understand deeply the operational and financial input drivers that lead to successful store operations. Provide day to day guidance to business leaders to deliver against our annual operating plan. • Develop and implement short- and long-term cost reduction glidepaths that deliver against our cost structure goals.• Interact with leaders at all levels of a matrixed organization, and have a comfort with details and complex data, can dive deep, and communicate implications and solutions.• Be resilient and adaptable through challenging situations, where the business is still in test and learn phase. Balance risk taking with frugality to drive profitable growth. • Have a proven track record of high judgment, sound decision making, ownership of complex problems and an ability to deliver results in multiple areas concurrently.• Leadership experience of hiring and developing world-class teams, building a positive and supportive team culture. About the teamWorldwide Grocery Stores’ (WWGS) mission is to build a best-in-class grocery shopping experience where Amazon is the first choice for selection, value, and convenience, whether customers are shopping instore or online. We have many different customers with many different needs, and it’s our job to meet them where they are. We do this through our portfolio of stores— Whole Foods Market, Amazon Fresh, Amazon Go , Amazon.com and our Grocery Partnerships— offering a unique value proposition, an unparalleled range of brands, a variety of ways to shop, and special benefits for Prime members.BASIC QUALIFICATIONS- 12+ years of tax, finance or a related analytical field experience- 3+ years of performing financial and ad hoc analysis using data reporting tools experience- 10+ years of positions that require analysis and reporting financial results experience- 8+ years of Accounts Receivable or Account Payable experience- 8+ years of applying key financial performance indicators (KPIs) to analyses experience- 8+ years of building financial and operational reports/data sets that inform business decision-making experience- 8+ years of creating process improvements with automation and analysis experience- 7+ years of directly managing and leading a team of 10+ members experience- Bachelor's degree in finance, accounting or related field ...

The Worldwide Amazon Stores organization is looking for an Administrative Assistant who wants to work in a fast-paced, exciting, and growing organization. We are seeking an exceptionally talented, dependable, customer-obsessed, and self-motivated Administrative Assistant to work under the direct supervision of the Executive Assistant to the Vice President of Fulfillment by Amazon Product & Tech. This is a great opportunity to join a stellar administrative team, with a variety of responsibilities for you to grow and further your professional career. The role requires a high degree of organization, attention to detail, ability to handle confidential information, and self-motivation. Must have the ability to communicate well, manage multiple assignments and people simultaneously, and maintain professionalism in dealing with managers and executives. Key job responsibilities• Back up of calendar and support and scheduling needs for leaders on FBA team.• Support logistics and planning for leadership meetings and ownership in managing events.• Manage space planning for office sites.• Coordinate travel and create detailed itineraries.• Complete and file expense reports.• Tracking and helping drive completion of deliverables and following up on open action items.• Special projects as assigned.BASIC QUALIFICATIONS- High school or equivalent- 1+ years of working with computers and Microsoft Office products and applications experience- Work 40 hours/week, and overtime as required- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach- Are 21 years of age or older- Strong organizational, communication, and interpersonal skills- Ability to prioritize and handle multiple assignments at any given time- 1 year+ experience with Executive Level Calendar Management- 1 year+ experience planning, organizing, and supporting large meetings and events ...