Amazon.com Services LLC - A57

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers who work passionately to apply cutting edge advances in robotics and software to solve real-world challenges that will transform our customers’ experiences. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling, and fun.Amazon Robotics is seeking students to join us for a 5-6 month internship (full-time, 40 hours per week) as Data Science Co-op.Please note that by applying to this role you would be considered for Data Scientist spring co-op and fall co-op roles on various Amazon Robotics teams. The internship/co-op project(s) and location are determined by the team the student will be working on.Learn more about Amazon Robotics: https://amazon.jobs/en/teams/amazon-roboticsAbout the teamAmazon empowers a smarter, faster, more consistent customer experience through automation. Amazon Robotics automates fulfillment center operations using various methods of robotic technology including autonomous mobile robots, sophisticated control software, language perception, power management, computer vision, depth sensing, machine learning, object recognition, and semantic understanding of commands. Amazon Robotics has a dedicated focus on research and development to continuously explore new opportunities to extend its product lines into new areas.BASIC QUALIFICATIONS- Currently enrolled in a Master's or PhD program in Data Science, Mathematics, Statistics, Computer Science, Robotics, Engineering, Machine Learning, Computer Vision, Operations Research, Mathematics, Economics, Computer Science or a related quantitative field- Degree program must be based in the United States with an expected graduation of December 2025 or later- Must be eligible for and available for full-time (40 hours per week) internship based out of the assigned office location for the whole duration of the internship/co-op- At least 1 year of relevant academic research or industry experience within relevant science disciplines such as Machine Learning, Applied Statistics, Computer Vision, Optimization, or related- At least 1 year of experience working as a data scientist or a similar role involving data extraction, analysis, statistical modeling, and communication- At least 1 year of experience using data querying languages (e.g. SQL), scripting languages (e.g. Python), or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) ...

We are looking for a strategic Senior Manager of UX Design to lead a team of talented designers crafting thoughtful consumer-facing experiences within the Amazon's Buy with Prime design team. Buy with Prime allows millions of U.S.-based Prime members to shop directly from brands' online stores while getting Prime shopping benefits with the convenient and trusted experience they expect from Amazon. In collaboration with our partner platforms and brands, we want to ensure that the Prime experience seamlessly enhances carefully curated shopping journeys, while aligning with their values. You will work with our internal teams and our external partners at e-commerce service providers or marquee brands to integrate Prime experiences into their consumer offerings.To be successful in this role, you must be an empathetic leader who prioritizes the success of their team, has a proven track record in coaching and mentoring highly motivated designers, excels at creative problem solving, working through ambiguity, and setting up structure to meet long-term business goals. You will not only help scale the team, but work with leaders at well-established e-commerce partners to achieve harmony between their shopping experiences and our solutions. Strategic management and influencing teams is critical to be successful in the role.Our team consists of highly specialized UX Designers, Visual Designers, Researchers, and Program Managers, collaborating with internal and external teams to deliver innovative customer-facing experiences to Prime members. As a Senior UX Design Manager, you will lead a team of individual contributors, often working across disciplines, to support a suite of products within the Buy with Prime program. You will be responsible for defining the end-to-end customer experience vision and ensuring its delivery across your team. You will drive clarity in complexity, reduce bureaucracy, and remove blockers to move the organization forward. Importantly, you will set the CX bar for your organization, champion continuous innovation, and drive better customer experiences across our product and engineering teams. You will insist on operational efficiency, create mechanisms to measure and drive influence and impact, and build strong, diverse teams with complementary skills.If this sounds interesting and motivating, we would love to talk to you!Key job responsibilities* You are a role model, mentor, and motivator* You are invested in growing people, developing talent, and creating an inclusive and inspiring environment* You bring deep expertise in multiple facets of UX design: interaction models, prototyping, visual and motion design, IA and design systems. * Drive consensus on design decisions through application of usability heuristics and data* You prioritize effectively, use data to inform your decisions, weigh the impact and tradeoffs of decisions, and seek input where needed to drive alignment* You work closely with product and business partners to develop a shared vision and lead a process to define and design experiences that deliver on those shared objectives* You are comfortable navigating from ambiguity to clarity, drawing upon your expertise and design process to create structure. You proactively plan ahead, look around corners, and can see the next step (even when it doesn’t exist yet)* Build and communicate empathy for the end user, aligning cross-functional peers on similar goals* You develop processes that drive quality and efficiency to help designers accomplish more than what they could otherwiseAbout the teamThe Buy with Prime UX team’s mission is to craft experiences, enabling every entrepreneur in the world to reach every customer in the world through every channel they can imagine. We work backwards from customer needs and apply insights-driven decision making to articulate a north star vision, clarify product strategy, and define a near-term MLP that is intuitive, accessible, and scalable. We ruthlessly prioritize effort based on business needs and customer impact, establishing durable mechanisms to increase designer efficiency and raise our quality bar. Finally, and perhaps most importantly, we invest in the well-being and professional development of our people and maintain a transparent, empathetic, and collaborative culture.BASIC QUALIFICATIONS- 10+ years of design experience- 5+ years of leading multi-discipline Design teams (ie. visual design, interaction design, user research, etc.) experience- Experience leading design teams of 5 to 10 or more direct reports- Experience leading a diverse team in the delivery of experiences from end to end (user flows, wireframes, high-fidelity visuals) ...

Amazon's Canada team is seeking an experienced, enthusiastic, and creative Brand Specialist to join our Toys team, furthering our vision to make Amazon.ca the preferred toys destination across Canada. In this role, you will work directly with strategic vendor partners to develop their business on Amazon.ca. Your responsibilities will include developing and executing brand strategies, analyzing market trends and consumer insights, and creating sales plan. You'll monitor brand performance metrics, work cross-functionally with internal teams to enhance the toy shopping experience, and stay current with Canadian toy market trends. This position requires a balance of strategic thinking and hands-on execution to drive the growth of Amazon.ca's toy category in the Canadian market. Your creative ideas and analytical skills will be crucial in identifying opportunities for business growth and optimization, ultimately contributing to Amazon.ca's position as the go-to destination for toy purchases in Canada.Key job responsibilitiesThe Brand Specialist role on Amazon Canada's Toys team offers an exciting introduction to online retail and serves as a broad training ground for future success. This position involves working directly with strategic toy vendors to grow their businesses and optimize supply chains on Amazon.ca. The Brand Specialist will collaborate with multiple internal teams, including In-stock, Vendor Management, and Site Merchandising, as well as management to develop and execute strategies that grow and improve the toy product portfolio. Key responsibilities include managing vendor partnerships, enhancing performance indicators, optimizing supply chains, and contributing to site merchandising efforts to improve the overall toy shopping experience. This role requires an experienced brand manager capable of both strategic thinking and tactical execution, who can develop skills across various functional areas of e-commerce. The ideal candidate will balance long-term planning with immediate action, applying their expertise to grow the toy category on Amazon.ca while gaining valuable exposure to different aspects of the online retail business.A day in the life- Acting as the ‘business owner’ for his or her vendors in their respective categories, possessing a complete understanding of internal and external variables that impact the business- Owning forecasting, monitoring, understanding and reporting on vendors, along with responsibility for driving strategic supply chain projects and promotions to achieve business objectives- Proactively negotiating costs, promotional opportunities, and other business inputs for the vendor — autonomously- Conducting pricing and ROI analysis and making recommendations for initiatives that optimize profit margin- Managing Purchase Orders and In-Stock analysis for the strategic brands- Optimizing the online presence and content of each product on the brand's portfolio- Developing and executing marketing plans in order to drive awareness and purchases for the brand- Driving cross-category initiatives to improve operational process and deliver resultsAbout the teamOur team has a strong culture of hard working individuals that value flexibility, ownership, and ability to create our own priorities. Success is driven by an ability to operate independently, while sharing learnings, wins, and misses across the team.BASIC QUALIFICATIONS- 2+ years of account management, project or program management or buying experience- Bachelor's degree- Experience in financial analysis, retail buying, retail planning & allocation, product/project management, marketing, business development, consulting, negotiation or supply chain ...

We are looking for an innovative Mechanical Engineer to join the Store Development Team who is obsessed with creating world-class shopping experiences for our customers. The ideal candidate will have a strong knowledge of code requirements and their application in a retail environment. This position will be responsible for the creation and implementation of technical standards along with managing the building systems engineering of developing prototypes and individual, on-going construction projects for the mechanical discipline.This position will be part of an exciting, fast-moving business unit, where everyone on the team needs to be entrepreneurial, wear many hats and work effectively in a highly collaborative environment. You will work closely with architecture and engineering consultants as well as an in-house store design, construction and procurement teams. You are the right person for this job if you have a strong end user focus and a passion for producing high-quality work. You must take ownership of your work, display a great deal of initiative, possess common sense, sound judgment, and a sense of humor.Key job responsibilitiesDefine, document, communicate and own mechanical and plumbing engineering design standards.Maintain basis of design (BOD) for mechanical and plumbing disciplines.Own prototype equipment specifications and approval for non-prototype equipment.Develop and execute technical goals related to mechanical and plumbing cost reduction, continuous improvement, and sustainability.Develop, cultivate, and manage relationships with third-party engineering consultants. Track and manage quality and cost of consultant work product.Work cross functionally with other Amazon physical retail business groups to share and develop best practices and lessons learned.Maintain commissioning standards and relationship with MEP/R system commissioning vendors.Manage projects and effectively influence and communicate with internal and external business partners, contractors and vendors.Review CDs and bulletins for scope, accuracy, completeness, and cost targets for new stores and renovations.Conduct periodic site inspections and facility audits to review quality and operation of installed systems.BASIC QUALIFICATIONS- Bachelor Degree in Mechanical Engineering or Architectural Engineering- 7+ years of experience in the field of engineering in commercial/retail buildings- Knowledge of Building, Mechanical, Electrical, Plumbing and Refrigeration Codes- Ability to manage high level meetings and discussions with technical and non-technical participants- Strong project management experience- Excellent written and oral communication skills- Ability to meet tight deadlines and prioritize workloads- Strong organizational skills ...

The Seller Insights and Planning team’s mission is to make FBA the best place for sellers to both thrive and delight customers. We achieve this through identifying opportunities to address seller pain points, optimizing our services to reduce seller effort, eliminating the defects that lead to seller costs, and orchestrating initiatives across business, technology and operations that simplify the seller experience.As a Data Engineer in this role, you’ll have an opportunity to design, develop, and maintain a data lake that supports engineering, product, and business teams internationally within the Worldwide FBA business. Achieving this will require developing scalable data pipelines and systems that enable efficient and reliable data processing and integration from multiple sources owned by teams distributed internationally. Collaborating closely with cross-functional teams, you will need to determine engineering requirements and implement solutions that support our business intelligence and analytics initiatives, particularly focused on Worldwide FBA performance. The ideal candidate will be technically proficient (at the Data Engineering Coding bar), possess a strong background in data engineering, and have a deep understanding of data architecture. Key job responsibilitiesDesign, build, and maintain scalable and robust data pipelines for extracting, transforming, and loading (ETL) data from various structured and unstructured sources.Develop solutions to integrate data from multiple internal and external sources, ensuring accuracy, consistency, and reliability. Manage data storage solutions to optimize performance and cost-efficiencyDesign and implement efficient data models and schemas for business intelligence, analytics, and reporting. Ensure these models are optimized for performance, scalability, and accessibilityCollaborate with data analysts, BI engineers, software developers, and other stakeholders to understand data needs and provide solutions aligned with business requirements. Engage in cross-functional projects to support WW FBA initiativesImplement and maintain data validation processes to ensure high data quality and integrity. Establish data governance frameworks to enforce data security, privacy, and compliance standardsMaintain comprehensive documentation of data architecture, pipeline designs, and data models. Promote and enforce best practices for data engineering within the teamBASIC QUALIFICATIONS- Bachelor's degree in quantitative study such as Computer Science, Computer Engineering, Mathematics, or equivalent experience- 3+ years of data engineering experience- 3+ years of writing advanced SQL queries- Experience with data modeling, warehousing, and building ETL pipelines- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, R, or NodeJS- Proficiency in written and verbal communication skills including comfortability communicating and presenting to senior leadership ...

This is not a corporate, remote or office-based position. This is a full-time, entry level position located within one of Amazon’s fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals to lead a team of hourly employees across our cutting-edge Operations network! Our warehouses are fast-paced environments where standing, walking, and having on-the-production floor conversations are common as a supply chain leader.As an Area Manager, you will be responsible for engaging, leading and developing your team in a warehouse environment. Your main focus will be motivating, mentoring, and managing your team to meet goals. Amazon provides extensive training and development to become an exceptional people leader. As a people manager, you will ensure that your team has all the tools needed to succeed and maintain the highest levels of safety, quality, attendance and performance at work. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $61,100/year in our lowest geographic market up to $73,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Benefits: Medical, financial, and/or other benefits (www.amazon.jobs/en/benefits)Visit www.aboutamazon.com/workplace/facilities to find more information on each of our building types. Please note we are not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.This posting encompasses all openings in the state(s) listed in title. Site placement is determined by aligning your location preferences with location availability after your interview. Relocation benefits are offered at time of offer to eligible candidates.Key job responsibilities• Support, mentor and motivate 50-100 direct report Amazon Associates• Work independently and operate in an autonomous environment• Stand/walk during shifts lasting up to 12 hours• Willing and able to regularly work shift patterns that include nights, weekends, and/or holidays based on business needs. While shifts vary site to site, most follow a fixed 4-day work week with 3 days off.• Oversee truck deliveries, handle and sort packages using pallet jacks, operate PIT equipment (at applicable facilities) and step in as needed.• Work in an environment where the noise level varies• Lift up to 49 pounds and frequently push, pull, squat, bend and reach• Climb and descend stairs (when applicable)BASIC QUALIFICATIONS• A bachelor’s or master’s degree with all requirements completed between May 2023 and August 2025. (You must have all degree requirements met before your first day). ...

Amazon seeks a Senior Financial Analyst to be a key partner for the high growth Sponsored Advertising business directly supporting the Creative Experience product org.This role will play a key role in evaluating ambiguous and complex opportunities in how our customers advertise on Amazon, creating models and reporting mechanisms that make our data more actionable, developing and communicating business insights through data analytics, and own reporting functions during the various business review and planning phases.The successful candidate will have shown experiences in past roles influencing business owners and supporting decision-making in rapidly evolving environments. This role also has regular interaction with executives and various business units across Amazon and therefore requires strong interpersonal and communication skills. In addition, this role requires strong business sense and capability to independently drive business partnership. Experience with big data using scalable analytics tools are a must.Key job responsibilities* Manage financial and operational performance metrics for the business e.g. weekly, monthly, and quarterly business reviews* Partner with Interactive Video Ads product team to anticipate business requirements, trends, and variances; develop action plans; measure and analyze initiatives and results; identify and drive growth and improvement opportunities* Support growth of the advertising business by evaluating and understanding shopper and advertiser needs and value drivers, supporting strategic initiatives, and forecasting high impact growth strategies* Uphold and enforce an environment of strong financial controllershipA day in the lifeIf you are a driven self starter and enjoy using analytical skills, diving deep and building new models this will be a good match. We are looking for a highly motivated individual to assist in simplifying and scaling our business through thoughtful analyses and partnerships with different stakeholders.BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)- 3+ years of tax, finance or a related analytical field experience- 2+ years of applying key financial performance indicators (KPIs) to analyses experience- 2+ years of creating process improvements with automation and analysis experience ...

This is not a corporate, remote or office-based position. This is a ten-week internship (40 hours per week) during the summer of 2025 located within one of Amazon’s fulfillment centers, sort centers, delivery stations or other operations buildings. Amazon is seeking customer focused individuals eager to develop a collaborative leadership style with a team of hourly employees across our cutting-edge Operations network! Our warehouses are fast-paced supply chain environments where standing, walking, and having on-the-production floor conversations are common.As an Area Manager Intern, you will have the opportunity to learn how to coach, motivate and mentor a team of Amazon associates in a warehouse environment. Amazon provides extensive training and development to become an exceptional people leader. Your main focus will be learning to manage a team as well as developing a summer project in partnership with your site leadership. Term: 10 weeksOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $26.44/hr in our lowest geographic market up to $31.49/hr in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.Benefits: Access to Amazon's Medical Advice Line, Employee Assistance Program (EAP), and financial benefits.Visit www.aboutamazon.com/workplace/facilities to find more information on each of our building types. Please note we are not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.This posting encompasses all openings in the state(s) listed in title. Site placement is determined by aligning your location preferences with location availability after your interview. Summer relocation and housing assistance provided if eligible. Key job responsibilities• Learn to coach, manage and develop a team of 50-100 Amazon Associates• Drive standard work and continuous improvement through an intern project • Work independently and operate in an autonomous environment• Stand/walk during shifts lasting up to 12 hours• Willing and able to regularly work shift patterns that include nights, weekends, and/or holidays based on business needs. While shifts vary site to site, most follow a fixed 4-day work week with 3 days off.• Oversee truck deliveries, handle and sort packages using pallet jacks, operate PIT equipment (at applicable facilities) and step in as needed.• Work in an environment where the noise level varies• Lift up to 49 pounds and frequently push, pull, squat, bend and reach• Climb and descend stairs (when applicable)BASIC QUALIFICATIONS• Currently enrolled in a bachelor’s degree program with all requirements anticipated to be completed between December 2025 and August 2026 ...

At Amazon Key, our mission is to empower our customers, both businesses and consumers, to easily manage access to their homes and workplaces. As part of the Amazon Devices and Ring team, we're inventing new devices, software, and services to solve critical access challenges for our customers.We're seeking an experienced Supply Chain Planning Manager to oversee our global supply chain planning and executional requirements including but not limited to Forecasting (Demand Planning), Supply Planning, Manufacturing Planning, Field OPS Inventory/Outbounds Planning, Planning KPI Management etc. for Amazon Key programs. In this role, you'll work through various internal and external stakeholders to manage the planning and last mile executional scope of supply chain in order to facilitate the integration of our technologies for our customers.You'll collaborate closely with cross-functional groups including Sales, Install Operations, Customer Service, Mapping, Manufacturing, Lab and Engineering. Using data and stakeholder insights, you'll create and implement successful supply chain plans for Amazon Key programs. Together, you'll drive reliable product installations for our customers and deliver great customer experiences.This is a highly collaborative role, with the feel of a startup within a larger company. You should thrive in tackling ambiguous strategic challenges, using data to inform your decisions. Proven experience in a supply chain planning role taking on short term, mid-term and long-term planning initiatives is essential.Key job responsibilities1. Lead and manage Amazon Key Supply Chain Planning areas i.e., Demand planning, Manufacturing Planning and Field OPS Supply Planning. 2. Manage Install Partner Supply and Replenishment Review on a weekly/bi-weekly basis for all global regions and install partners. 3. Lead the monthly Sales and Operations Planning (S&OP) Cycle to capture the short-term/mid-term sales demand, consolidate demand signals by hierarchies of programs/SKUs/geographies. 4. Propose a sound manufacturing plan on a monthly basis by taking S&OP inputs, supply chain policies and field variables into account for long term strategic planning, change management and on-time installation success. 5. Drive the quarterly and annual long-term Forecasting and Manufacturing Planning Processes by collaborating with Business Development, Sales, Install OPS and Finance Teams to meet program related strategic long-term objectives and inventory deliverables. 6. Collaborate with internal Trade Compliance and Logistics teams to facilitate compliant international shipping requests for internal Amazon Key stakeholders. 7. Maintain and facilitate onboarding of new vendors/warehouses/contract manufacturers on to the internal supply chain database systems to enable accurate data management and internal process flows. 8. Ensure adherence and implementation of Standard Operating Procedures (SOPs) across stakeholders to enable long term process evolution of planning practices for Amazon Key. 9. Develop and maintain key performance indicators (KPIs) to track the effectiveness of various planning areas and support operations.10. Analyze data to identify planning bottlenecks and recommend solutions for optimization through effective planning changes and process improvement strategies.11. Build and maintain strong relationships with Sales and Install OPS team members.12. Evaluate planning performance of end-to-end supply chain deliverables and address any performance gaps.13. Collaborate effectively with internal teams including Sales, Install ops, Customer Service, Mapping, Manufacturing, Lab and Engineering. 14. Communicate effectively with stakeholders at all levels, providing updates and seeking input.15. Contribute to the development and improvement of Amazon Key planning processes and products.16. Other duties and special projects will be assigned on a need to basis as it relates to supply chain planning and operational objectives. BASIC QUALIFICATIONS- Bachelor's degree- 5+ years of supply chain, forecasting, manufacturing, sourcing/procurement, or vendor management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience defining program requirements and using data and metrics to determine improvements- Demonstrated experience in improving planning outcomes through planning performance management and implementation of KPIs. ...

At Amazon, we’re committed to maintaining a safe working environment and being the most maintenance-centric company. If you are eager to lead maintenance initiatives and engineering efficiency, apply to join our team in Reliability, Maintenance, and Engineering (RME)!This role will require 100% on-site attendance located within one of our Network Distribution Centers, and will not be a virtual - work from home position.The Area Maintenance Manager will lead a team of facilities associates and ensure a safe working environment for all.As an Area Maintenance Manager, you will have the opportunity to own your impact by leading a team of maintenance and cross-functional associates while promoting a safe and efficient working environment on-site at one of Amazon’s nationwide Fulfillment Centers. Ensuring smooth processes at your site will directly impact our Operations teams ability to deliver for our customers.You will dive into standard work, innovation, and continuous building improvements. You will focus on process enhancements and creating operator based preventative maintenance initiatives, equipment performance and efficiency statistical analyses, and maintenance process mapping.We strive to continuously improve and optimize our fulfillment processes to ensure customer satisfaction and exceed their expectations. Here are the types of facilities in each mile segment of fulfillment:• Fulfillment Centers (North America Customer Fulfillment - NACF Network)o Large facilities with many associates, that house goods, both big and small (first-mile). These are the types of building that typically come to mind when you hear fulfillment and may contain robotics technology or house the products available when you shop Amazon.com!• Sort Centers (North America Sort Center - NASC Network)o Medium-sized facilities, localized close to larger markets, where goods are sorted for delivery (middle-mile). These buildings receive packaged orders and help the last-mile network deliver products on-time more efficiently. Orders are sorted by zip code, region, and size. These buildings operate most similarly to a regional post office or large third-party logistics building.o Air Sites (Amazon Air Network), Amazon’s dedicated Air network serving middle mile, located near or within major airport hubs. These locations require additional security clearances and background checks, managed by the local port authorities.• Delivery Stations (Amazon Logistics - AMZL Network)o Smaller facilities with fewer associates, localized close to larger markets, where goods are delivered directly to customers (last mile). This is the last stop in the life of an order, where it is packed onto a delivery truck before heading out to the customer’s address.This role will start between April 2025 and September 2025.Locations and Placement:PLEASE NOTE: This role will require the flexibility to relocate, as we prioritize placing candidates based on business need. Candidates’ placement preferences will be considered, and recruiters will do their best to accommodate location placements. Relocation benefits will be offered for those who qualify.Key job responsibilitiesDedicated to supporting multi-site production by working in a safe, customer-focused manner; and must be highly self-motivated and customer-centric• Support, mentor and motivate direct report Amazon Mechanical Technicians• Develop and design solutions to difficult problems, manage outside contractors and be on call for emergencies• Handle multiple projects and daily activities, meet deadlines and develop plans on how to accomplish departmental and distribution goals• Ensuring that all safety programs and procedures are followed, develop and maintain preventative maintenance programs and good working relationships with operations• Develop business plans and provide guidance and direction for the successful implementation of those plans• Help to develop, set and track budgets• Understand and implement safety programs• Successful candidates must have the ability to provide enriched feedback to enhance individual performance, provide associates with written performance appraisals including discipline and up to termination• Mentor all facilities associates by motivating and providing direction to help them achieve their goals and make a consistent effort to go above and beyond• Project planning and cost analysis• The Area Maintenance Manager promotes and conducts good housekeepingBASIC QUALIFICATIONSA bachelor’s or master’s degree with all requirements completed between May 2023 and August 2025. (You will need to have all degree requirements met before your first day). Working towards Bachelor’s degree in a Technical Engineering discipline (Industrial, Electrical, Mechanical, and Civil). ...

Amazon’s Cross Channel Marketing Team (XCM) is looking for an organized and detail-oriented Budget and Billing Operations Manager to support our finance operations in partnership with our global Finance teams, accounting teams, agency partners, and global stakeholders. This role will be responsible for the management of our global media budgets for global locales (EU, APAC, MENA), alongside cross functional leadership, and external partners. They will manage vendor onboarding and relationships with frequently utilized agencies and streamline billing across multiple locales when possible. The primary functions of this role include budget management, billing processes, and forecast/ planning mechanisms, as well as managing the day-to-day workflows related to purchase orders, accruals, invoice management, and reporting. This role will participate in month/ quarter end close mechanisms, and align with stakeholders and finance teams to participate in annual operational plans. At this time, XCM is managing through significant change in our agency partners, which enables opportunities to streamline and create consistency with our approach to budget and billing management. This role will be involved in the audit and change management to redefine our current billing and budgeting workflows. They will provide centralized support for reporting and processes across multiple lines of business to scale efficiencies. A successful individual in this role will remain adaptable within the current and future state of Budget and Billing operations within XCM. They will focus on understanding our current state, and assist in the transition of our processes or mechanisms to the new ways of working as of 2025. This role will leverage current tooling and look for stronger automation opportunities across budget tracking, as well as focus on Diving Deep and building trust with their working teams and have a strong Bias for Action to proactively solve locale specific challenges with a global mindset. Key job responsibilities• Collaborate with XCM global cross -functional business, finance, and agency partners for alignment on processes and budget roll-ups, with shared responsibility on solutions • Supports XCM business partners across media buying and activation and priority programs in their budget management and monthly billing and accrual cycles • Directly manages the budget for multiple XCM locales in the Americas, including; confirming correct purchase order details, invoice support, budget tracker management and reporting, monthly accrual support via billing statements and registers, and issue resolution across related billing or budgets• Participates in Monthly and Quarterly financial mechanisms with our finance partners and accounting teams, and communication with various business partners if added commentary or clarity is required• Identifies opportunities for short and long-term operational process improvements across our financial operations, and collaborates with impacted teams on solutions• Develops or revises process documentation, SOPs, and training materials as needed• Vendor or agency partner management, including; onboarding, participating in weekly to monthly status mechanisms, quarterly improvement offsites, and monthly or quarterly business reviews (MBR/ QBR) as needed • Scale to provide centralized billing, reporting, and/ or operations support across multiple Amazon organizations as neededBASIC QUALIFICATIONS- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience managing or working within cross-functional marketing and creative teams- 3-5+ years of experience directly managing regional and/or global budgets- Experience participating in standard financial operating procedures, including; Month End Close, Quarter End Close, forecasting for quarterly guidance and variance commentary/ justification- Comfortable presenting to stakeholders with verbal and written communication- Passion for mechanisms, problem solving and streamlining workflows- A track record of inventing and simplifying processes in cross-functional capacities ...

Amazon Robotics is seeking a talented and motivated technician who is interested in the subtractive andadditive manufacturing process of rapid prototyping components for robotics systems and industrialequipment. This position reports to the Prototype Lab Manager.This role is an opportunity to join AR full time (40 hours/week). Amazon Robotics opportunities will bebased in the Greater Boston Area, in our state-of-the-art facility in North Reading, MAKey job responsibilitieso Fabrication of mechanical prototypes using manufacturing methods of Water-Jet, CNCMilling/Lathe, and 3d printing.o Assist with the day to day operation, maintenance and safety.o Finished product deburring, tapping, and/or secondary operations.o Work with engineers to ensure mechanical prototypes are completed.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamThe Machine Shop and Rapid Prototyping team focuses on manufacturing bespoke to small scale rapid prototyping solutions for many internal robotics customers. BASIC QUALIFICATIONS- Prepare, Set-up and Operate multiple CNC and manual machines.- Develop and refine manufacturing processes to meet all design requirements.- Inspect parts to verify dimensions. (Micrometers, Vernier, Gage pins, etc.)- Ability to read blueprints including GD&T- Interpret and complete machining operations from CAD models, drawings or verbal instructions.- Meet delivery dates.- Intermediate knowledge of tool holders, cutting tools, boring bars, fixtures, inserts and other accessories used on various machines.- Communicate with shop leader on roadblocks and process improvements.- Aid engineers about manufacturability of their projects.- Machine maintenance: Oils, coolants, additives and cleanliness.- Must troubleshoot and solve problems with machines, tools or programs.- Interoperate dimensions from solid models or prints.- Use of hand tools.- Basic knowledge of 3d printing principals. ...

One focus area of the Amazon Workplace Health & Safety (WHS) mission is to provide tools, resources, and environments that support safe, efficient, healthy behaviors and encourage employees to proactively manage their health and wellbeing. To support this focus area, Amazon is seeking a full-time WHS Specialist (WHSS) to serve as a designated representative for their assigned building coordinating and implementing all areas of the Amazon Global Program as directed by the leadership. The WHSS promotes a positive culture while complying with Amazon standards and maintaining a safe work environment. This includes conducting trainings and coaching associates on observed work habits.The WHSS is required to maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems. The WHSS supports management’s efforts to ensure compliance with all corporate Program expectations and applicable federal & state laws. The WHSS also conducts risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions. In addition, the WHSS is responsible for recommending appropriate risk mitigation measures to management, including ergonomics. Candidate must be willing to work any shift, based on availability. Responsibilities include but are not limited to:- Maintain accurate daily, weekly, and monthly metrics to report to onsite management teams and corporate based reporting systems- Support management efforts to ensure compliance with all corporate program expectations and applicable federal and state laws- Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions- Responsible for recommending appropriate risk mitigation measures to management, including ergonomics- Available to work flexible shifts including days, nights and/or weekendFor those that do not have an adult First Aid, CPR, AED certification from the American Heart Association or American Red Cross, must obtain within 3 weeks of start date.BASIC QUALIFICATIONS- High school or equivalent- A minimum of 1 year in an environmental Health & Safety (EHS) related field OR; A bachelors degree in EHS-relevant background OR; 6 months experience performing in a safety-related role within Amazon- Knowledge of OSHA regulations specifically 29 CFR 1910- Experience using Microsoft Word and Excel in a professional capacity- Experience maintaining confidentiality in matter involving security and/or personal issues in the workplace ...

The USBA Identify, Classify, Empower and Discover (ICED) Team helps drive the success of small businesses (including sellers, vendors, developers, authors, and delivery service providers) and underserved business populations (including minority-, women-, and veteran-owned businesses) through building products, features and programs that help more customers shop small and undiscovered businesses. We are seeking a high-judgment, business oriented, self-motivated professional to own marketing strategy and execution of initiatives that enable customers to shop small and undiscovered business brands on Amazon, which in turn drives incremental financial growth for our selling partners. This role will own management of the onsite and offsite strategies to connect customers with our selling partners' products. They will manage the organization's investments in seasonal and cultural events (e.g. Black History Month, Small Business Saturday) and Amazon-wide events such as Prime Day and T12. They will also oversee the evergreen marketing strategy to ensure our selling partners are able to build a sustainable year-round business. The role is inherently cross-functional within the org and across Amazon – you will work closely with product, science & analytics, customer and selling partner insights, sales, finance and executive teams across the business.The ideal candidate thinks strategically, takes initiative, and dives deep into details. They can develop and drive high-level strategic initiatives but also roll up their sleeves, dig in and get the job done. They have experience owning customer-facing marketing strategies, preferably on Amazon. They have experience measuring campaign, managing agencies, and managing a budget. They have experience managing a team and developing them to deliver strong results. Maturity, strong business judgment, ability to earn trust with and influence cross-functional teams, a customer-centric and creative mindset and strong analytical skills are essential. The candidate for this position also embraces ambiguity, embraces a matrixed organization, and is skilled at communicating complex issues simply and convincingly to a wide range of audiences.Key job responsibilities• Owns the marketing strategy to help customers more easily discover products from small and underserved businesses, resulting in financial growth for our selling partners.• Owns relationship with cross-Amazon marketing teams within Selling Partner Services and greater Amazon• Manage a team of 3-5 marketers who own individual strategies and execution of campaigns.• Understands customer (internal and external) needs, defines clear project plans, forecasted impact, risks and dependencies, and executes to high expectations in a fast-paced environment all while sticking to a timeline.• Represents, verbally and in writing, complex decisions, tough trade-offs, and potential solutions clearly to leaders to help them understand the decisions they have to make and what options they have• Track and report program learnings and effectiveness to stakeholders• Anticipating bottlenecks, providing escalation management, anticipating and making tradeoffs, and balancing business needs versus technical or operational constraints.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience managing teams- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience driving direction and alignment with cross-functional teams ...

Blink (part of Amazon Devices) is looking for a data-driven, customer-obsessed marketing manager to drive scaled email marketing campaigns globally. In this role, you will be responsible for defining and executing the vision for email marketing strategies and campaigns. This role will have end-to-end ownership of subscription campaigns, including automated flows and promotional emails from strategy to execution with a strong foundation in e-commerce best practices.This is a critical role on our marketing team as we look to scale acquisition, engagement, and retention efforts for Blink. This role will manage acquisition email campaigns across Sonar and Braze including prospecting, TPR, Marquee, and re-targeting campaigns. They will manage device launch campaigns, prospecting, and campaign management. They will aim to become an Amazon Email Bar Raiser acting as the SME for all awareness, acquisition, and conversion email programs working with Developers, Creative, Product, and Business Development.Key job responsibilitiesOwn email marketing campaigns from beginning to end from gathering of requirements, design and development, to testing, launch, and reportingGenerate on-brand, best-in-class content, tailored to appropriate customersLeverage Braze, Sonar, and other email tools to increase performanceBuild email programs and execute campaigns that drive awareness, engagement, and revenueWork with stakeholders to build campaigns that inform customers of launches, promotions, news, and eventsCreate and test campaigns and templates that align content to customer preferencesAnalyze, report on, and optimize against key metrics including CTR, open rates, revenue lift, and engagementRecommend and implement iterative A/B testing to continually improve performance through optimized messaging and targetingDevelop and lead an annual email marketing plan to align on key growth areas, maintain a project schedule, and make it visible to leadershipGain subject matter expertise in customer pain points and deliver proactive solutionsResearch and develop an iterative testing strategy to gain insights and continuously improve the customer experienceWork with marketing, content, design, product, support, engineering, and leadership to align channel initiatives with business goalsAnalyze cohorts and segment effectively to drive growthTrack email best practices, industry trends, and make proactive recommendationsA day in the lifeThis role's primary focus will be to build and execute email marketing strategies and campaigns to enhance the customer experience and drive growth for our business. The ideal candidate has experience leveraging data to gain insights and solve problems, an eye for design, experience with content strategy, and technical email development skills.You will bring your proven creative, analytical, and strategic capabilities to imagine, develop, plan, implement, and optimize compelling campaigns that deliver results.You think strategically and execute flawlessly. You understand data workflows, customer segmentation, automation and personalization, ecomm and consumer marketing, and testing best practices.You earn trust with key stakeholders across multiple teams and are excited to test and learn in a data-driven environment. You work autonomously yet enjoy collaboration, handle multiple large-scale initiatives, and deliver results that raise the bar.BASIC QUALIFICATIONS- 5+ years of professional non-internship marketing experience- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- 5+ years experience developing email and in-app marketing campaigns (including automated flows) from concept to completion; including testing, sending, and reporting ...

Are you ready to drive the next generation of shopping innovations at Amazon? When words just aren’t enough to describe what customers are looking for, they often turn to other methods such as camera-based search, or using the picture of a celebrity to find inspiration for their fashion purchases. When images aren’t enough to convince customers that a piece of furniture will look good, they want to turn to Augmented Reality to envision how that furniture item would match their living room décor.Starting in 2009, the Visual Shopping team has thus far launched many visual search solutions on the Amazon App that use computer vision and machine learning/deep learning to help customers complete their shopping missions more easily; multiple internal teams at Amazon (devices, Kindle, Seller services, etc.) also use our libraries and APIs to deliver solutions to their own customers. We are a full stack shop, and our team capabilities cover the whole solution spectrum, ranging across applied science (Computer Vision and Deep Learning), large scale engineering services, product management, data analytics design, and mobile app development for iOS and Android. However, it’s still Day 1, and this is your chance to make history in the new era of shopping.Key job responsibilitiesIn this role, you will participate in all parts of the software development process. You’ll take high-level, ambiguous business requirements and turn them into reliable production features/systems. You will have the opportunity to solve hard computer science problems and help the business every day. We are looking for a person with a strong sense of ownership and a passion for delivering creative solutions for complex problems on an unprecedented scale. Successful candidate must be innovative, flexible, self-directed, and able to design and write high-performance, reliable, maintainable code. The ability to function at a very high level in a fast-paced environment along with a team of very talented engineers is essential. If you enjoy working in a dynamic environment to deliver world class mission critical systems, this may be the career opportunity for you!BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team- 2+ years of experience with Mobile (Android/iOS) application development. ...

Amazon Games is seeking a highly effective generative AI scientist to build and integrate new groundbreaking AI into our game pipelines and customer experiences. Our mission to be the most customer obsessed video game company requires exploration into these cutting-edge tools to improve the quality and quantity of fun gameplay for our players; while ensuring their ethical and responsible implementation. At Amazon Games we are creating games like the open world MMO New World and working with partners to publish hit games like Lost Ark. Amazon is working on unannounced titles for PC, console, and mobile platforms.We believe passionately that employing a diverse workforce is central to building the best games for our players. We make recruiting decisions based on your experience and skills and value your passion to discover, invent, simplify, and build.Key job responsibilities- Drive, design, develop, and support highly ambiguous and complex generative AI services for games using AWS or local hardware resources.- Collaborate with game team engineers to integrate generative AI tools into developer workflows.- Stay up to date with and analyze the latest advancements in generative AI technology and continuously improve product features where meaningful improvements in cost, scalability, quality, or functionality can be achieved.- Work with other game teams in the organization to expose sharable pieces of generative AI technology.- Consult and contribute to evaluations of other internal or 3rd party generative AI services that could be leveraged by the project or the organization.- Proactively identify and solve problems that affect the quality of life for players, operations, and other developers.- Assess costs (both monetary and environmental) of generative AI features.- Be an advocate for players and developers: Insist on the highest standards, drive to operational excellence, help create functional and engaging customer-centric features.A day in the life- You thrive in a collaborative environment where your decisions have significant impact and influence.- You are passionate about building game experiences that delight players.- You deliver great workflows and tools to your fellow developers and constantly seek improvement.- You want to be part of something exciting and unique in the gaming ecosystem.- Your day-to-day involves working closely with designers and artists to unlock generative AI features and tools; this involves a few regular meetings but mostly a lot of interaction either face-to-face or invirtual channels - the structure of your day includes these interactions but also a lot of focus time in implementing these ideas.About the teamOur product is an unannounced game built by a team with veterans from many popular titles like Destiny, Bioshock, Bioshock Infinite, Hogwarts Legacy, Mortal Kombat, World of Warcraft, EverQuest, EverQuest 2, PlanetSide 2, and H1Z1. Come join our passionate team and help make the next game that everyone will be downloading to their PCs and consoles!BASIC QUALIFICATIONS- 3+ years of building machine learning models for business application experience- PhD, or Master's degree and 6+ years of applied research experience- Experience programming in Java, C++, Python or related language- Experience with neural deep learning methods and machine learning- PhD or Masters of Science degree in Machine Learning, Natural Language Processing (NLP), or a related quantitative field and 6+ years of Research Experience- Experience utilizing ML frameworks (i.e. PyTorch, TensorFlow, Keras, or similar)- Extensive knowledge and practical experience in at least one of these areas of machine learning: Deep Learning systems, NLP, Reinforcement Learning- Experience in designing, deploying ML/AI services and making them ready for production ...

Do you enjoy solving complex problems with simple solutions? Would you like to help us innovate on behalf of Amazon’s Digital and Device customers? Device, Digital and Alexa Support (D2AS) technology organization is seeking an experienced software development engineer to join the engineering team. The D2AS vision is to create innovative support experiences for customers of Amazon’s devices and digital products, through intelligent self-service solutions and enabling our tech-support organization with tools and technology. The job will give you direct experience building software included on the Amazon Echo, Amazon Fire, and Amazon mobile apps, helping millions of customers around the world.Key job responsibilities- Solving difficult problems with elegant and practical code.- Helping define engineering best practices and providing technical mentorship to other members of the engineering team.- Being a champion for the customer and ensuring their needs always come first. - Designing and building software for Alexa enabled devices, mobile clients and server systems. - Design, develop, and deploy innovative software solutions. - Collaborate with cross-functional teams to create robust and scalable systems that safeguard Amazon's digital products and services. - Utilize your expertise to architect and implement complex software systems that can handle high-volume, real-time data processing. - Contribute to the full software development lifecycle, from concept and design to testing and deployment.A day in the lifeWe thrive on solving challenging problems to innovate for our customers. By pushing the boundaries of technology, we create unparalleled experiences that enable us to rapidly adapt in a dynamic environment. Our decisions are guided by data, and we collaborate with engineering, science, and product teams to foster an innovative learning environment.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!Benefits Summary:Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanAbout the teamWe at D2AS strive to make digital experiences effortless for customers. Our goal is to anticipate, evaluate, prevent, and eliminate any effort required from customers. We achieve this by setting the strategy for digital support and accelerating the delivery of seamless support experiences across Amazon's digital products.Our team combines strategic thinking, technology expertise, and customer experience best practices. This ensures customers can easily get the most value from Amazon's digital offerings. We focus on providing the right support at the right time, tailored to each customer's needs. By eliminating friction and making support effortless, we enhance the overall customer experience.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Do you want to solve business challenges through innovative technology? Do you enjoy working on cutting-edge, scalable services technology in a team environment? Do you like working on industry-defining projects that move the needle? At Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The focus we have on our customers is why we are one of the world’s most beloved brands – customer obsession is part of our company DNA. Our Software Development Engineers (SDEs) use cutting-edge technology to solve complex problems and get to see the impact of their work first-hand. The challenges SDEs solve for at Amazon are big and influence millions of customers, sellers, and products around the world. We are looking for individuals who are passionate about creating new products, features, and services from scratch while managing ambiguity and the pace of a company where development cycles are measured in weeks, not years. If this sounds interesting to you, apply and come chart your own path at Amazon.As a part of Core Shopping, our team is focused on building novel ways for customers to find and discover new products. If you love building new experiences from scratch with high impact for customers, this is the team for you!Key job responsibilities- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market. - Design and build innovative technologies in a large distributed computing environment and help lead fundamental changes in the industry.- Deliver customer value in an iterative fashion while working towards longer term systems goals.- Build distributed storage, index, and query systems that are scalable, fault-tolerant, low cost, and easy to manage/use.- Design and code the right solutions starting with broadly defined problems.- Work in an agile environment to deliver high-quality software.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Customer Service (CS) Luxury Lead - Workflow and Process ManagementThe candidate has mastered essential Customer Service Lead functions and is dedicated to providing superior world-class service while ensuring the effective management of workflow and processes. This individual will join a team of 4 Lead Associates and oversee 12 CSAs, facilitating the daily coordination of process and workflow management. The CS Lead will report to the Luxury Stores Manager, providing feedback on observations and trends. They will also serve as a key contact for escalated customer issues, assisting with training and ensuring adherence to Service Level Agreements (SLAs).Key job responsibilitiesKey Job Responsibilities:* Provide 1x1 coaching to CSAs and Lead team members to ensure performance meets company standards.* Identify performance improvement opportunities through contact evaluations, providing feedback to managers and Quality Assurance (QA).* Serve as a reference and point of contact for escalated customer situations, offering guidance and using judgment to resolve issues promptly.* Escalate and document progress and operational roadblocks to management. * Monitor real time adherence reporting to ensure service metrics are met.* Act as a Subject Matter Expert (SME) for company policies and processes.* Deliver quick results with minimal supervision in a dynamic and often ambiguous work environment.A day in the life* Manage CS help inbox, including monitoring and reporting trends, utilizing tools like Seller Central, CSC Call Center Manager, TT, SIM, and shipping carrier admin sites.* Monitor and guide daily workflow across phone, email, and chat channels, ensuring consistent coverage and service delivery.* Facilitate high-volume CS help desk communication using SIM, prioritizing issues and ensuring resolutions are handled within the SLA.* Maintain and follow up on manual, mishandled, or exception orders to ensure customer satisfaction.* Manage CS Issue ticketing with brand and fulfillment teams to resolve customer and departmental technical issues.* Assist with new hire training programs and onboarding of new CSA’s, ensuring a smooth transition into the team.* Distribute and manage special project workflows, collaborating with Customer Service Associates (CSAs).* Adopt CS policies and procedures, ensuring compliance and consistency through contact coaching and providing general support for the CS staff.* Collaborate with internal groups such as QC, Returns departments, Brand Teams, Merchandising, and FC to resolve customer-facing issues.* Sustain SLA adherence by managing high-volume workloads and assisting with peak demand periods.BASIC QUALIFICATIONS2+ years of experience in Customer Service or a related field, ideally in a high-touch service or luxury retail environment.* Flexibility with a full-time schedule, including shifts on weekends and evenings.* Strong critical thinking, problem-solving, and communication skills, with the ability to make decisions in a fast-paced, high-volume environment.* Ability to work with minimal supervision while managing multiple tasks and resolving complex issues.* Exceptional organizational skills, with the ability to prioritize tasks and manage time effectively.* Demonstrated initiative in identifying areas of improvement and providing solutions.* High school diploma or equivalent. ...