Amazon Web Services, Inc.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.Key job responsibilitiesThe TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.A day in the lifeYou will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

AWS Support is looking for a high caliber Applied Scientist to build AI/GenAI experiences and foundations for Kumo Intelligent Tooling — the organization that owns products and services used by 10,000+ AWS Support staff to help 40,000+ unique monthly AWS customers, and is responsible for AWS Support’s strategic initiative to transform its business and delivery model through GenAI.We are looking for a Principal Scientist to join us and spearhead the AI revolution through intelligent solutions that assist customers and Support staff to troubleshoot and resolve technical issues. You are a hands-on contributor and will apply your knowledge to propose solutions, create software prototypes, and productize prototypes into production systems using modern software development tools and methodologies. In addition, you will support and scale your solutions to meet ever-growing customer needs use cases. You have strong verbal and written communication skills, are self-driven and deliver high quality results in a fast-paced environment.You will play a pivotal role in shaping the definition, vision, design, roadmap and development of solutions from beginning to end for hard, previously unsolved problems.Key job responsibilities- Lead and conduct advanced research in Large Language Models (LLMs), GenAI, and Deep Learning, with a focus on developing novel algorithms, architectures, and methodologies for technical support.- Stay up-to-date with the latest advancements in AI, LLMs, and GenAI, and identify opportunities to leverage cutting-edge technologies to deliver new Support offerings and capabilities to AWS customers.- Lead by example, demonstrating technical excellence that other scientists aspire to follow, fostering a culture of innovation and knowledge sharing, and taking time to mentor and develop team members- Collaborate with cross-functional teams, including scientists, engineers, and product managers, to translate research findings into practical applications.- Partner across AWS AI/GenAI service teams to influence and drive investment prioritization and product direction.- Evangelize our AI/GenAI innovations, results, and impact to customers, partners, and AWS senior leaders.About the teamKumo is the global product and engineering organization for AWS Support, a multi-billion $ business. Our mission is to empower innovators to get the most out of cloud services. We build technology that reimagines how people and automation combine to solve problems, remove risks, build with excellence, and drive business impact. We own critical cloud services used by all AWS customers to build, optimize, and operate at scale, including AWS Health, Trusted Advisor, Well-Architected, re:Post, Support Center, and AWS Managed Services. We also own services that enable AWS support teams to provide mission-critical, customer-obsessed support to our customers, including Command Center (the console platform for 14,000 frontline staff and technical account managers), Kumo Case Management (the contact center platform for technical support), Tool Contribution (the platform for support staff to build and reuse troubleshooting tools), and Business Case Authorization (the service for controlling access to customer metadata based on business justifications). AWS Kumo is a dynamic, agile, and collaborative team of individuals with diverse backgrounds, located around the globe with larger teams in the U.S., Canada, and South Africa.BASIC QUALIFICATIONS- Graduate degree (MS or PhD) in Computer Science, Machine Learning, Computational Linguistics, or a related field, with a strong focus on Natural Language Processing, Large Language Models, and Generative AI.- 7+ years of experience in AI and Machine Learning in industry.- Proven experience with a track record of thought leadership and contributions that have advanced business and customer results through AI. - Strong record of delivery in industry and ability to handle multiple competing priorities in a fast-paced environment. - Excellent written and verbal communication skills. ...

Are you passionate about programming languages, applying formal verification, program analysis, constraint-solving, and/or theorem proving to real world problems? Do you want to create products that help customers? If so, then we have an exciting opportunity for you. In this role, you will interact with internal teams and external customers to understand their requirements. You will apply your knowledge to propose innovative solutions, create software prototypes, and productize prototypes into production systems using software development tools and methodologies. In addition, you will support and scale your solutions to meet the ever growing demand of customer use.Technical Responsibilities: - Interact with various teams to develop an understanding of their security and safety requirements. - Apply the acquired knowledge to build tools find problems, or show the absence of security/safety problems. - Implement these tools through the use of SAT, SMT, and various concepts from programming languages, theorem proving, formal verification and constraint solving. - Perform analysis of the customer systems using tools developed in-house or externally provided - Create software prototypes to verify and validate the devised solutions methodologies; integrate the prototypes into production systems using standard software development tools and methodologies.Leadership Responsibilities: - Can present and defend company-wide technical decisions to the internal technical community and represent the company effectively at technical conferences. - Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. - Mentors and trains the research scientist community on complex technical issues.AWS has the most services and more features within those services, than any other cloud provider–from infrastructure technologies like compute, storage, and databases–to emerging technologies, such as machine learning and artificial intelligence, data lakes and analytics, and Internet of Things. Whether its Identity features such as access management and sign on, cryptography, console, builder & developer tools, and even projects like automating all of our contractual billing systems, AWS Platform is always innovating with the customer in mind. The AWS Platform team sustains over 750 million transactions per second.We have a formal mentor search application that lets you find a mentor that works best for you based on location, job family, job level etc. Your manager can also help you find a mentor or two, because two is better than one. In addition to formal mentors, we work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.Key job responsibilitiesTechnical Responsibilities: - Interact with various teams to develop an understanding of their security and safety requirements. - Apply the acquired knowledge to build tools find problems, or show the absence of security/safety problems. - Implement these tools through the use of SAT, SMT, BDDs, and various concepts from programming languages, theorem proving, formal verification and constraint solving. - Perform analysis of the customer systems using tools developed in-house or externally provided - Create software prototypes to verify and validate the devised solutions methodologies; integrate the prototypes into production systems using standard software development tools and methodologies.Leadership Responsibilities: - Can present and defend company-wide technical decisions to the internal technical community and represent the company effectively at technical conferences. - Functional thought leader, sought after for key tech decisions. Can successfully sell ideas to an executive level decision maker. - Mentors and trains the research scientist community on complex technical issues.A day in the lifeYou will be working on cutting edge technology related to formal methods, automated reasoning, automated testing, and adjacent areas. You will work with fellow applied scientists to solve challenging problems that provide value to customers by improving the quality of software. You will have an opportunity to publish your work.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.About the teamThe Automated Reasoning in Identity (ARI) team is growing fast. It works on applying automated reasoning techniques to services within AWS's Identity organization, building on initial successes of the Zelkova and Access Analyzer projects. The reach of AR within Identity is growing, with more scientists joining all the time.BASIC QUALIFICATIONS- 3+ years of building models for business application experience- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language- Experience in any of the following areas: algorithms and data structures, parsing, numerical optimization, data mining, parallel and distributed computing, high-performance computing ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operation data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks. We are currently seeking an experienced and proactive Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you’ve been looking for!This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance with polygraph.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• 5+ years experience managing projects in data centers or comparable critical infrastructure. • 5+ years experience in Construction or Project Management. • 5+ years experience in Vendor Management. ...

Are you a developer who has hands-on experience with building cloud-native applications? Would you like to work with our customers to help them architect, develop and re-engineer applications to fully leverage the AWS Cloud?Do you like to work on a variety of cutting edge, business-critical projects at the forefront of application development and cloud technology adoption?In order for applications to be fully optimized, they need to be architected to take advantage of the global scale, elasticity, automation and high availability features of the AWS cloud. On the AWS platform, services such as API Gateway, Lambda, ECS, SQS, Kinesis, AI and others provide opportunities to design and build cloud-ready applications.AWS is looking for talented hands-on technical architects and senior developers to help accelerate our growing Professional Services business. This is an excellent opportunity to join Amazon’s world-class technical teams, working with some of the best and brightest engineers while also developing your skills at one of the most innovative and progressive technology companies. Here in Professional Services, we engage in a wide variety of business-critical, high-profile projects for customers and partners and help them better leverage the ever-evolving AWS platform.Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for hands-on application architects and developers who will:- Work as a technical leader alongside customer business, development and infrastructure teams- Lead technical and design discussions with IT executives to help enterprises speed their adoption of new technologies and practices- Architect and build highly scalable, cloud-native applications on the AWS platform using core developer services such as: API Gateway, Lambda, SQS, DynamoDB and ECS- Leverage new technology paradigms (e.g., serverless, containers, microservices)- Migrate monolithic applications to micro services architectures- Advise on implementing AWS best practices- Influence infrastructure architecture by sharing your application development expertise- Represent the voice for developers internally and influence our AWS Professional Services offerings and AWS product strategy for developers by working with AWS platform engineering, Business Development and other cross-functional teamsOur Consultants work with enterprise customers locally, regionally and potentially domestically. As such, Consultants will be required to travel to client locations to sell and deliver professional services as needed.It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of large scale software development or application engineering with recent coding experience in two or more modern programing languages such as: Java, JavaScript, C/C++, C#, Swift, Node.js, Python, Go, or Ruby- 3+ years of experience as a technical specialist in Customer-facing roles- Experience with Agile development methodologies and Continuous Integration and Continuous Delivery (CI/CD) experience- Cloud development experience- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Real Estate Portfolio Manager is responsible for maintaining and optimizing the AMER owned data center portfolio through effective property management and strategic decision making. This role will have the opportunity to participate in all facets of effectively managing a real estate portfolio including lease compliance, transacting lease renewals, property management, building landlord/tenant relationships, financial analysis, and vendor management. Additionally, this role will have the opportunity to drive cost savings and avoidance while engaging in special projects and stretch goals. Requirements for this role include reading and interpreting lease language, property management and vendor management experience, and partnering with key stakeholders. The ideal candidate will also demonstrate strong written and verbal communication skills, can work independently in an ambiguous environment, and possess a high level of competence in performing a full range of portfolio management responsibilities.Key job responsibilities• Perform strategic portfolio and financial analysis of owned sites, review quarterly and annual budgets, conduct quarterly reconciliations, issue POs, and oversight of financial reporting • Vendor performance management, assess site-specific property needs, review site inspections and reports, and ensure the appropriate level of support is being provided• Create and track key portfolio metrics, provide regular portfolio and business updates, and status of financial performance• Drive portfolio optimization through process improvement, contract negotiations, PMA performance, and cost avoidance/savings• Manage Landlord/Tenant relationships, ensure lease compliance, perform contract negotiations, minimize risk and escalations, and resolve miscellaneous legal mattersA day in the life**Why AWS** Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences* Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance* We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture* Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth* We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.About the teamAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.BASIC QUALIFICATIONS• Minimum 4 years years experience in property management, asset management, portfolio management and/or real estate financial analysis• Ability to read and interpret lease language, understand critical lease dates, and effectively manage relationships with tenants and vendors• Strong written and verbal communication skills• Ability to work independently on complex projects in a fast-paced environment. Experience with lease administration software platforms ...

At AWS, we use Artificial Intelligence to identify every customer need across all AWS services without customers needing to tell us about their issue, and then seamlessly connect them to the most appropriate resolution, eventually fulfilling the vision of a self-healing cloud. We are looking for a Sr PMT who is a relentless self-starter with a track record of delivery, someone with a true pioneering spirit who will boldly do what’s best for our customers. Leveraging a wide range of AI/ML and automation techniques, you will have an opportunity to invent, design, and launch solutions that will directly impact every customer across all AWS services. Key job responsibilitiesYou possess an established product management track record, experience launching mission-critical systems, and a well-rounded technical background in automation, GenAI / ML technologies. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. You will be responsible for defining the roadmap for automation initiatives in AWS Support, including how GenAI can be leveraged to expand automation coverage and delivery velocity. You will partner with multiple science and engineering teams to build cohesive user experiences across the tools used to deliver our world-class Support. You will be at the forefront of ML and Cloud technologies with interactions across the full breadth of AWS services.About the teamThe AWS Kumo team provides technology and trusted expertise that intelligently anticipate and resolve AWS customer needs, helping them adopt, optimize, and operate at scale. Kumo’s products, used by AWS customers and the support teams that help them, are vital to ensuring exceptional customer experiences on AWS. Our team packs a punch with principal level engineering, science, product, and leadership talent. We combine the culture of a startup, the innovation and creativity of an R&D Lab, the work-life balance of a mature organization, and technical challenges at the scale of AWS. We have unfettered curiosity and drive to help build “best in the world” support experiences that customers will love!BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning- 3+ years of experience in a technical product leadership role focused on automation, GenAI and/or ML ...

Media Specialist TAMs work across all AWS Elemental media products and CloudFront to apply their product knowledge to key customer projects during the specification, development, deployment and acceptance phases to deploy video workflows.Media Specialist TAMs work hand-in-hand with Media Specialist Solutions Architecture (SA) teams in AWS Sales, with Media Specialist SAs working to understand customer needs and design relevant media solutions, Media Specialist TAMs also work closely with customers to move those solutions from conceptual design to long-term production operations. When customized solutions are needed, the Media Specialist TAM may also work closely with AWS Professional Services by representing the operational needs of the customer and aligning with the capabilities of AWS Support. While a Media Specialist TAM is not expected to develop software, a software development background is valuable in helping understand complex customer needs and drive software solutions.Media Specialist TAMs take overall ownership of the long-term operational health of their deployed solutions and, by extension, significantly contribute to the overall success of their assigned customers. Media Specialist TAMs will also work closely with AWS Support TAMs, who will have overall TAM responsibility for AWS Enterprise Support customers. Most importantly, Media Specialist TAMs recognize that long-term customer success depends on on-going support and deep domain-focused guidance throughout the lifespan of the customer.As a Senior Media Specialist TAM, you will:- Complete the onboarding and off-boarding requirements of assigned key customers - Own customer health dashboards for media workflows, working closely with the AWS TAMs and Technical Project Manager where assigned- Work across AWS Elemental products and with AWS Solutions Architects to define detailed customer project requirements and scope feature tickets- Interface with customer project managers and technical owners to understand requirements and deliver product releases- Collaborate with Product Managers to prioritize customer requirements, advocating for the customer- Work with Engineering managers to ensure delivery of product features to meet customer requirements- Advocate, specify, and own the availability of customer test environments either at AWS or customer locations- Verify implemented product features and test multi-product customer project workflows- Communicate with customers and internally across, up, and down customer organizations- Mentor junior Media Specialist TAMs and Engineers Define and implement team level metrics and processesNote: This role requires the ability to work out of a New Jersey or New York Amazon office.BASIC QUALIFICATIONS- 2+ years experience using the public cloud as a developer, architect, technical program manager or implementer- A Bachelor’s Degree in Computer Science, Math, or related discipline required, or equivalent work experience- 4+ years technical project management, technical account management, or professional services consulting experience that includes customer-facing responsibilities- 2+ years experience (and demonstrated credibility) working in a technical role within a software engineering-focused business- 3+ years experience in the Media & Entertainment market segment ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Code Delivery and Analysis role supports services that focus on continuous integration, continuous deployment, orchestration tools for application management which include services such as Elastic Beanstalk, CodeDeploy, CodePipeline, CodeBuild, Amazon Q Developer, CodeArtifact. In this role, engineers interact with customers that reach out to AWS via email, chat or phone, helping our customers use Code Delivery and Analysis services. Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact-deflection initiatives, participate in hiring, write tools and script to help the team, or work with leadership on process improvements and strategic initiatives.A day in the lifeYour day as a Cloud Support Engineer will include, but not be limited to, the following activities: • You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.• You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.• You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.• You will be continuously learning innovative technologies, and developing new technical skills and other professional competencies.• You will act as interviewer in hiring processes, and coach/mentor new team members.• PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. Want to know what’s it like to be a Support Engineer at AWS? Take a look https://www.youtube.com/watch?v=GC3bWcFFZToAbout the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and experience working with CI/CD pipelines. Experience with administration and troubleshooting of the following: DevOps/Deployment, Configuration Management. Good understanding of Linux, Networking concepts and protocols (DNS, TCP/IP, DHCP, HTTPS, OSI Model, FIlesystems, disk space, Memory, CPU issues ,Security, Encryptions etc.). ...

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Key job responsibilitiesKey responsibilities of the DSM include:Responsible for providing comprehensive program security guidance concerning personnel, physical, operational, technical, industrial, counterintelligence, and media management.Create, implement, communicate, and manage security requirements at a large, government accredited, multi-facility data center site while providing day-to-day multi-discipline program security operations support.Draft and review security documentation to include transportation plans, procedures, and CONOPs.Proactively identify program and physical security requirements, problems, and sound solutions to successfully sustain and enhance the security of program execution.Perform and/or support the operations and maintenance of security hardware and systems employed onsite to meet government and AWS requirements.Develop and strengthen relationships with internal (operations staff, engineers, teammates, etc.) and external (vendors, contractors, government staff, etc.) partners to heighten security awareness and engagement.Direct and manage onsite security forces to run daily data center security operations.Manage the classified material program to ensure procedures are developed and operated in accordance with internal and customer security policies and practices.Experience with workflow ticketing and extraction of performance metrics.Must be willing to share on-call rotations in support of alarms, security incidents, escalations and critical service outages.Provide after-hours on-call management support and participate in emergent, large scale event response when needed.Participate in re-occurring data center security audits and reviews.Executes established compliance processes with AWS policies, standards, guidelines and relevant legal and regulatory requirements.Manage the security P&L for assigned site(s), assist management with financial analysis and contribute to financial decisions for security requirements.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. Upon application, you will be asked qualifying questions that will be used only in relation to the US Government Security Clearance requirement for this role.About the teamAWS is looking for an exceptional Data Center Security Manager with a strong track record of supporting security programs within cleared facilities, demonstrable program/project management experience, comprehensive program security knowledge, and a deep understanding of government security programs, processes, and requirements.As a Data Center Security Manager (DSM) at an accredited AWS site, you will own the execution of multiple security disciplines in support of fast-moving classified operations and manage a wide array of projects designed to protect personnel, National Security Information, and critical infrastructure from insider and external threats. You will also be responsible for managing onsite security forces. You must obsess over internal and external customers and successfully deliver support and services in an environment where priorities shift extremely fast. You must be able to operate independently, manage security projects, continuously triage and prioritize accordingly, communicate clearly and compellingly, THINK BIG and outside the box, and deliver exceptional products/service.BASIC QUALIFICATIONS- Current, active US Government Security Clearance of Top Secret or above- 4+ years acting in a Program Security Officer, Security Specialist, or a Security Manager capacity in which duties required interpreting and implementing requirements within the personnel, industrial, and physical security disciplines and overseeing security operations.- Demonstrated knowledge of physical security best practices to include, but not limited to: application of physical security systems, investigation techniques, management of contract security guards and incident management and workplace safety.- Must be able to travel between local facilities with occasional travel to supporting locations ...

Amazon Web Services is seeking a Solutions Architect to support our US Government customers in the Northern Virginia \ DC Metro area (relocation assistance available).Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Do you want to be part of the business development team helping to establish Amazon Web Services (AWS) as a leading technology platform? Would you like to be part of a sales group, but have your opinion valued as a technical resource as part of planning and strategies?Amazon Web Services (AWS) is looking for experienced and motivated technologists who align with our Leadership Principles and possess a unique balance of technical depth and strong interpersonal skills. You will partner with customers, AWS Sales and several other AWS teams to craft highly scalable, flexible and resilient cloud architectures that address Intelligence Community customer business problems and accelerate the adoption of AWS services. In collaboration with sales, you will drive revenue growth across a broad set of customers. As a trusted customer advocate, the solutions architect will help organizations understand best practices around advanced cloud-based solutions, and how to migrate existing workloads to the cloud. You will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within the Intelligence Community. The ideal candidate must be self-motivated with a proven track record in software/technology sales or consulting. The ability to connect technology with measurable business value is critical to a solutions architect. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.We are looking for someone who is passionate about the following:- Be great fun to work with at AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.- Enjoy working with Intelligence Community customers. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of Intelligence Community customers.- Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a systems or support engineer, and pre-sales experience. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create world-class solutions built on AWS.Roles and Responsibilities:- In partnership with the sales team, formulate and execute a sales strategy to exceed revenue objectives through the adoption of AWS- As a key member of the business development and sales team, ensure success in building and migrating applications, software and services on the AWS platform- Educate customers of all sizes on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud- Conduct one-to-few and one-to-many training sessions to transfer knowledge to customers considering or already using AWS- Capture and share best-practice knowledge amongst the AWS solutions architect community- Author or otherwise contribute to AWS customer-facing publications such as whitepapers and other reusable content- Build deep relationships with senior technical individuals within customers to enable them to be cloud advocates- Act as a technical liaison between customers, service engineering teams and supportThis position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.About the teamAbout AWS Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 12+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications- Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing- Current, active US Government Security Clearance of TS/SCI with Polygraph. ...

AWS Engagement Managers seek to understand our customers’ needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As a Sr Engagement Manager, you will collaborate across roles to understand a customer’s mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially Partners to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution.You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption.In this role:- You will be passionate about working at AWS and live our credo of “Work hard. Have fun. Make history.” In this role, you will love what you do and instinctively know how to make work fun. - You will be willing to take on any challenge and make a significant impact for your customer.- You will enjoy working with US Intelligence Community to help them envision transformational cloud initiatives. - You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of customers.- You will deliver mission objectives by managing a matrixed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.- You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.- You will apply judgement and tact to challenge, recommend, and redirect teams as well as manage client expectations during the engagement.- You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.- You have business and financial acumen to manage the scope, timeline, and budget of each individual project.- You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.- You are a partner for the AWS Account, Support, and Service teams to convey customer and partner feedback and lessons learned to improve AWS products and service offerings.It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.This position requires that the candidate selected must currently possess and maintain an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work.Key job responsibilitiesAbout the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of customer-facing, large scale implementation consulting experience across multiple cross-functional teams.- 1+ years of hands-on experience with enterprise-level IT projects, at least 3 years of which followed documented methodologies such as Agile, and used project management tool sets (Confluence, Jira, RallyDev, VersionOne, Taiga, etc) and source code management products.- Bachelor's Degree or equivalent experience.- Current, active US Government Top Secret Security Clearance ...

Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks?Amazon Web Services is looking for highly talented and technical consultants to help accelerate our growing Professional Services business. This is an excellent opportunity to join Amazon’s world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who will:- Be great fun to work with at AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.- Enjoy working with Intelligence Community customers. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of Intelligence Community customers.- Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a systems or support engineer. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create truly innovative solutions built on AWS.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.If you have questions or would like to submit a referral, please reach out to Renee Taylor at tarenee@amazon.com.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Basic qualifications- 3+ years of design/implementation/consulting experience with distributed applications or equivalent education experience- 1+ years of software development tools and methodologies- 3+ years working with Python- Technical degree or equivalent experience- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Do you want to be part of an innovative and rapidly growing business? Amazon Web Services (AWS) is seeking a talented, customer-obsessed, self-directed leader to drive innovation, and enhancement of the Private Pricing Program, Post Contract Purchase experience. You will join Private Pricing Programs and Experiences (3PX) team housed within the Global Deal Strategy and Programs (GDSP) organization.Key job responsibilitiesDo you want to be part of an innovative and rapidly growing business? Amazon Web Services (AWS) is seeking a talented, customer-obsessed, self-directed leader to drive innovation, and enhancement of the Private Pricing Program, through the Post Contract Purchase experience. You will join Private Pricing Programs and Experiences (3PX) team housed within the Global Deal Strategy and Programs (GDSP) organization. In this role, you will help AWS drive important strategic projects to support our Customers, build scalable processes, shape requirements for features to improve Private Pricing customers’ experience during the term of the agreement, while working with diverse teams cutting across functions, organizations, and cultures such as Billing, Monetization, Tax, and Finance. You will find ways to create a delightful post-purchase experience through the effective use of Amazon mechanisms (data, narratives, 1-way vs 2-way door decisions, escalations). This requires a combination of vision and tactical skill. You must work closely with internal stakeholders to scope and frame improvements/transformations to the post-purchase experience. You must achieve fluency in both the Private Pricing Program as well as the processes that support our deal pipeline and post-purchase experience to deliver business impact. We are looking for a leader with sound business judgement.”About the teamAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Experience influencing internal and external stakeholders- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Experience interpreting data and making business recommendations ...

As a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The Cloud Support Engineer Windows role provides support for AWS paid support customers running enterprise Microsoft workloads on EC2 Windows, including SQL Server, SharePoint, and Exchange, as well as associated roles such as Active Directory, IIS, etc. We additionally support migration and disaster recovery services for Windows products, Systems Manager, License Manager, and Lightsail services which are used by our customers for running global-scale enterprise HPC, SQL, Exchange, and web application workloads. We support the underlying hardware our services run on, as well as performance and networking issues at the OS-level. Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact-deflection initiatives, participate in hiring, write tools and script to help the team, or work with leadership on process improvements and strategic initiatives.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities: * You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.* You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.* You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.* You will be continuously learning innovative technologies, and developing new technical skills and other professional competencies.* You will act as interviewer in hiring processes, and coach/mentor new team members.* PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday. * Want to know what’s it like to be a Support Engineer at AWS? Take a look https://www.youtube.com/watch?v=GC3bWcFFZToAbout the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience and knowledge or experience with enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL, Sharepoint, Exchange, Windows server, Single Sign On). Knowledge of Windows troubleshooting tools (Event viewer, Task manager, WinDbg, Windows Sysinternals, perfmon, WPR/WPA). Knowledge or Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN). ...

The Quality Control Engineer (QCE) plays an essential role in AWS Data Center Capacity Delivery’s (DCCD) Integrated Project Quality (IPQ) program. This position is responsible for overseeing and executing quality assurance and control (QAQC) processes throughout the lifecycle of data center construction projects, ensuring that all work meets AWS's high standards for quality, safety, and performance.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities1. Lead the implementation of QAQC processes throughout data center construction projects, from pre-design to turnover phases and beyond.2. Review design documents and provide feedback on constructability, maintainability, and quality assurance measures.3. Develop and maintain quality control plans, factory/field inspection checklists, and relevant documentation.4. Conduct onsite QAQC inspections for installation activities, ensuring compliance with AWS standards and specifications.5. Coordinate with third-party Quality Control Agents/Vendors (QCA) to ensure comprehensive QAQC.6. Facilitate regular QC meetings with stakeholders to review and address quality-related issues.7. Monitor and report on quality metrics and Key Performance Indicators (KPIs) throughout the project lifecycle.8. Identify, document, and track quality defects or non-conformances, ensuring timely resolution.9. Compile and deliver comprehensive quality control turnover packages for each project phase.10. Conduct final quality reviews and walkthroughs with key stakeholders prior to project handover.11. Facilitate knowledge transfer to end customers on QAQC processes and lessons learned.12. Contribute to continuous improvement initiatives by analyzing quality data and proposing process enhancements.13. Collaborate with cross-functional teams including Construction Management, Commissioning, and Data Center Engineering Operations to ensure seamless project execution.14. Stay current with industry best practices and AWS-specific quality standards, incorporating them into quality control processes.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• Bachelor's degree in Engineering (Mechanical, Electrical, or related field) or equivalent experience. • 5+ years of experience in quality control, construction management, or related field, preferably in data center or critical infrastructure projects. • Strong understanding of construction processes, mechanical and electrical systems, and quality control methodologies. Knowledge of industry standards and best practices related to construction quality control.• Excellent analytical and problem-solving skills with attention to detail. Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders.• Willingness to travel up to 50% of the time to various project sites across North and South America. ...

An Enterprise Transformation Specialist (ETS) within AWS Professional Services will work with customers, Enterprise Transformation Leaders, Strategic Pursuit teams, Generative AI Innovation Center, Industries, and the wider AWS organization on strategic, large, complex customer opportunities by providing both Enterprise Transformation and deep domain business development (BD) expertise in Organizational Change Acceleration (management) (OCA)/Culture/ Workforce Transformation, to enable customers to operationalize the value of cloud, accelerate business outcomes, and speed up AWS adoption. ETS will be fluent in Enterprise Transformation product offering and domain , and will personalize the Enterprise Transformation methodology to support customer business and GenAI use cases, as part of a collaboration with go-to-market, pan-Amazon, AWS services teams, and Partners in designing and shaping solutions for large transformational deals. They will also be a published thought leader. The ideal candidate will be a hands-on Organizational Change Acceleration (management)/Culture/ Workforce Transformation expert, who has worked with both internal and external stakeholders at C-level, IT, and various lines of business, assisted customers in modernizing and optimizing their operational environments as they adopt cloud services, and conveyed compelling value propositions with relevant business level knowledge and deep enterprise OCA expertise for cloud transformation. In this role, the ETS will support go to market strategies and work cross-functionally with practice teams around the globe. A keen sense of ownership, drive, and scrappiness is a must. Key job responsibilities- Partner with Enterprise Transformation Leads to define the Enterprise Transformation solutions for execution within large complex deals, in collaboration with Strategic Pursuit Leads, ProServe teams, Partner organizations, Sales counterparts and Strategic Customer Engagement teams.- Work in collaboration with local ProServe sales, build strategic alliances with senior customer executives and co-develop pursuit strategy by integrating Enterprise Transformation methodologies into the wider AWS offerings and services, and customer GenAI use cases to create differentiated solutions for large strategic accounts.- Develop and conduct discussions/assessments/discovery with customers, demonstrating OCA/culture/workforce transformation expertise, and the value of ET transformation.- Participate in business development, including proposals and customer relationships.- Achieve and exceed assigned business development influenced bookings goals, and associated KPIs, and metrics.- Represent AWS at industry events, conferences, and executive forums to promote thought leadership in cloud transformation.- Contribute to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc. About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor's degree, or 7+ years of professional or military experience- 7+ years of experience working and communicating with multiple stakeholders and cross-functional teams, including sales reps and managers, solutions architects, partner and direct marketing, business development, and other functional teams.- 5+ years consulting experience in customer-facing roles, specifically in supporting large, complex strategic/enterprise transformational opportunities.- Experienced in enterprise OCA/culture/workforce for cloud transformations, implementing innovative solutions to modernize IT and business environments.- Experience working with, presenting to, and negotiating with C-level executives, as well as teams from IT, lines of business, procurement, finance, and legal. ...

Would you like a career that gives you opportunities to help customers change how they operate in today’s Digital Age and accelerate their cloud journey using Amazon Web Services (AWS) within the Manufacturing Industry? Do you like to work on a variety of projects within some of the largest, most complex, enterprise customers at the forefront of exciting cloud adoption at scale, leading customer and partner teams to achieve repeatable AWS best practices?AWS Professional Services (ProServe) is looking for Customer Practice Managers (CPM) who can lead activities with one or more Enterprise Manufacturing organizations. Our CPMs are accountable for helping Manufacturing customers develop a long-term AWS strategy. Together with customer teams and AWS partners, working closely with the Global Account Manager, the CPM oversees strategy execution in truly transformational, ground breaking projects.The CPM role is to act as a trusted advisor and AWS ambassador to senior stakeholders and enterprise teams within our largest customers to understand and help realize their critical business outcomes with AWS.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Key job responsibilities- Helping shape Manufacturing customers’ long-term, strategic, transformational roadmaps, having a high.- Bias for Action to Deliver Results in ProServe and Platform bookings in the near term. - Establishing Executive relationships across Technology & Business groups, becoming a strategic advisor and expert with deep knowledge of the cross-section of the customers’ business and available technology solutions. - Preparing and presenting technical and commercial proposals to Manufacturing Chief Experience Officer (CxO) leaders that articulate accelerated business outcomes through cloud technologies.- Working with the AWS internal network, including specialist experts across AWS product and specialist resources as well as Account team, Partner team, Finance, and Legal.- Delivering on annual bookings targets with deal structure aligned with key customer goals and AWS Professional Services business objectives- Supporting scale through shared learnings and mechanisms across the Professional Services sales team.AWS Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.The main focus of Professional Services is to help our customers with defining and accelerating their Cloud Journey using the Cloud Adoption Framework:- Digital Optimization - Helping our clients accelerate the migration of existing workloads and infrastructure into the cloud across multiple business units and regions- Digital Innovation - Defining new business applications and offerings making use of the latest powerful AWS capabilities such as; Data Analytics, IoT and Machine Learning.This customer facing role may require up to 50% travel to customer sites.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 8+ years of managing a book of business with sales and revenue targets in a consulting/professional services business setting- 3+ years working in the Industrial Manufacturing sector as a consultant or part of a Professional Services organization- Business development experience including multiyear, multiple service offering proposals resulting in contracts with +$10M total contract value.- Experience with CRM systems with a view of pursuits, progress, and pipeline conversion- Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives. ...

Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Security Field Engineer, you will be deep diving security products that protect our customers in our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. We are looking for security engineers from diverse backgrounds, who are creative problem solvers, and passionate about delivering security solutions at scale. Our programs, controls, and services underpin many cloud technologies, so we carefully consider our technology decisions, dependency trees, and architectures to ensure that the company’s critical services can depend on us. We are a global team and have a culture of learning from each other. We don’t expect people to join our team knowing everything. We want people who are excited to learn, to challenge the status quo, and who are energized by building highly scalable and available systems on a global scale. As an ideal candidate you:- Possess strong engineering judgement and are able to provide recommendations despite uncertainty- Are detail and data oriented - Have experience managing security projects and consultants.- Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)- Be inclined to get into the field to see things up close.Security Engineers at Amazon are expected to be strong in multiple domains. You’ll join a diverse team of electrical, mechanical, controls, structural, and fire protection engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people and partner teams across AWS to help us deliver the highest standards for safety and security at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Successful candidates will be able to balance their strong technical depth with the soft skills required to quickly and effectively collaborate across the company to mitigate emerging risk. Engineers in this role must demonstrate resilience and an aptitude for navigating complex problems with composure and tact. Above all else, a strong sense of customer obsession is necessary to achieve our goal of keeping Amazon and its customers secure.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesAs an Amazon Security Field Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:- Perform design and equipment submittal review for security products in our Data Centers.- Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures.- Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment and event support.- Review designs for existing products, which improve security/efficiency.- Interface with internal design engineering teams, server hardware teams, and environmental health and safety teams to promote standards that maintain consistency and reliability in services delivered.- Work on concurrent projects, sometimes in multiple geographical regions.- Initiate and lead security site audits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediations.A day in the lifeYou will operate with high autonomy owning engineering reviews, bar-raising initiatives, and root cause analyses for security infrastructure products. This role has a high level of discretion with regards to daily activities. While not always daily, your skills will provide a valuable part in assessing the risks and failures associated with security products protecting our data centers. Each day you will interact with different teams responsible for all aspects of the data centers. You will serve as the technical security expert for our partner platform teams, so other responsibilities will ebb and flow out of daily priority including threat modeling, standards writing, architecture consultations, and designing proactive security systems. You will have the opportunity to work on projects locally and globally.About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s degree in Systems Engineering, Electrical Engineering, or related technical discipline - 3+ cumulative years of experience with industrial or commercial engineering in Mission Critical facilities including but not limited to: data centers, power generation, oil/gas facilities, SKIFs. (Experienced Engineer)- Professional certificates including, but not limited to: CCIE, CCNP, CCNA, JNCIE, CompTIA Network+, or similar ...

Are you interested in working with the largest ISV and Technology organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:* Long term development of Customer vision and strategy* Engage with customers to understand their business drivers and customer portfolio* Identify & develop specific opportunities and supporting business cases* Demand creation, deal shaping, including estimations and deal pricing* Identifying and positioning appropriate contracts for Opportunities* Contract negotiations & follow on for SOW signature* Identify potential opportunity & delivery risks, and define Mitigation plan for such risks & issues* Providing Executive Oversight for delivery of projects in account, ensuring high quality delivery* Leading innovation and scoping workshops with Customers* Act as single person of contact for Customer executives, developing deep, trustful relations* Educate customers on AWS services and translate those into a clear business value proposition* Envision and inspire customers* Coaching Customer and Partner teams to be self-sufficient.About the teamAmazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 7+ years of external or internal customer facing, complex and large scale project management experience- Bachelor's degree, or 7+ years of professional or military experience ...