Amazon Web Services, Inc.

Please note the following eligibility requirements to apply for this role:• By applying to this position, your application will be considered for all locations we hire for in the United States.• Graduate from an associate's or bachelor's degree program between 12/2024 and 9/2025, or past 12 months• We are unable to offer visa sponsorship for this role.Would you like to use the latest cloud computing technologies? As a Cloud Support Associate you will work on critical, highly complex customer problems that may span multiple AWS services and partner with AWS teams to help reproduce and resolve customer issues. Being a member of the AWS support team will allow you to be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. You will act as the ‘cloud ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their product and support investment.Role Details:• Position is working in US. Candidates will be required to live less than (50 mile radius) within a commutable distance of the building of hire.• Example schedules may be Sunday-Thursday, Monday-Friday, or Tuesday-Saturday with the following shifts (as needed based on forecast/demand): 8am-5pm; 9am-6pm local time zone.If this sounds exciting to you - come build the future with us!Key job responsibilities• An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives • On a typical day, a support engineer will be primarily responsible for solving customer’s cases through customer contact channels (e.g., telephone, email, and web/live chat) • You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issueBASIC QUALIFICATIONS• Associate’s degree and completion of the Solutions Architect Associate Certification; or bachelor’s degree, in computer science, computer engineering, information technology, or related fields with a graduation conferral date of December 2024 and September 2025, or past 12 months• Basic networking and operating system knowledge ...

Do you like helping U.S. Intelligence Community agencies implement innovative cloud computing solutions and solve technical problems? Would you like to do this using the latest cloud computing technologies? Do you have a knack for helping these groups understand application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security best practices for applications, servers, and networks? Amazon Web Services is looking for highly talented and technical consultants to help accelerate our growing Professional Services business. This is an excellent opportunity to join Amazon’s world class technical teams, working with some of the best and brightest engineers while also developing your skills and furthering your career within one of the most innovative and progressive technology companies.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:- Be great fun to work with at AWS, we have a credo of “Work hard. Have fun. Make history”. In this role, you will love what you do, and instinctively know how to make work fun. You will be dynamic and creative, and willing to take on any challenge and make a big impact.- Enjoy working with Intelligence Community customers. You will have a passion for educating, training, designing, and building cloud solutions for a diverse and challenging set of Intelligence Community customers.- Have a strong understanding of large scale computing solutions. The ideal candidate will have past experience working as a systems or support engineer. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions. You will regularly take part in deep-dive education and design exercises to create truly innovative solutions built on AWS.It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.If you have questions or would like to submit a referral, please reach out to Dan Hunt at dhuntmz@amazon.com.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applyingBASIC QUALIFICATIONS- 3+ years of design/implementation/consulting experience with distributed applications or equivalent education experience- 1+ years of software development tools and methodologies- Technical degree or equivalent experience- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

AWS Support is looking for a high caliber Applied Scientist to build AI/GenAI experiences and foundations for Kumo Intelligent Tooling — the organization that owns products and services used by 10,000+ AWS Support staff to help 40,000+ unique monthly AWS customers, and is responsible for AWS Support’s strategic initiative to transform its business and delivery model through GenAI.We are looking for a Principal Scientist to join us and spearhead the AI revolution through intelligent solutions that assist customers and Support staff to troubleshoot and resolve technical issues. You are a hands-on contributor and will apply your knowledge to propose solutions, create software prototypes, and productize prototypes into production systems using modern software development tools and methodologies. In addition, you will support and scale your solutions to meet ever-growing customer needs use cases. You have strong verbal and written communication skills, are self-driven and deliver high quality results in a fast-paced environment.You will play a pivotal role in shaping the definition, vision, design, roadmap and development of solutions from beginning to end for hard, previously unsolved problems.Key job responsibilities- Lead and conduct advanced research in Large Language Models (LLMs), GenAI, and Deep Learning, with a focus on developing novel algorithms, architectures, and methodologies for technical support.- Stay up-to-date with the latest advancements in AI, LLMs, and GenAI, and identify opportunities to leverage cutting-edge technologies to deliver new Support offerings and capabilities to AWS customers.- Lead by example, demonstrating technical excellence that other scientists aspire to follow, fostering a culture of innovation and knowledge sharing, and taking time to mentor and develop team members- Collaborate with cross-functional teams, including scientists, engineers, and product managers, to translate research findings into practical applications.- Partner across AWS AI/GenAI service teams to influence and drive investment prioritization and product direction.- Evangelize our AI/GenAI innovations, results, and impact to customers, partners, and AWS senior leaders.About the teamKumo is the global product and engineering organization for AWS Support, a multi-billion $ business. Our mission is to empower innovators to get the most out of cloud services. We build technology that reimagines how people and automation combine to solve problems, remove risks, build with excellence, and drive business impact. We own critical cloud services used by all AWS customers to build, optimize, and operate at scale, including AWS Health, Trusted Advisor, Well-Architected, re:Post, Support Center, and AWS Managed Services. We also own services that enable AWS support teams to provide mission-critical, customer-obsessed support to our customers, including Command Center (the console platform for 14,000 frontline staff and technical account managers), Kumo Case Management (the contact center platform for technical support), Tool Contribution (the platform for support staff to build and reuse troubleshooting tools), and Business Case Authorization (the service for controlling access to customer metadata based on business justifications). AWS Kumo is a dynamic, agile, and collaborative team of individuals with diverse backgrounds, located around the globe with larger teams in the U.S., Canada, and South Africa.BASIC QUALIFICATIONS- Graduate degree (MS or PhD) in Computer Science, Machine Learning, Computational Linguistics, or a related field, with a strong focus on Natural Language Processing, Large Language Models, and Generative AI.- 7+ years of experience in AI and Machine Learning in industry.- Proven experience with a track record of thought leadership and contributions that have advanced business and customer results through AI. - Strong record of delivery in industry and ability to handle multiple competing priorities in a fast-paced environment. - Excellent written and verbal communication skills. ...

AWS Generative AI Innovation and Delivery organization is looking for experienced and motivated business-oriented technologists who possess a unique balance of business knowledge, effective interpersonal skills, and some technological depth in the following areas: analytics/big data, machine learning and generative artificial intelligence. This role will focus on supporting customers looking to enhance their business or operational outcomes through the use of advanced and emerging technologies.You will drive and accelerate Generative AI adoption for customers by working with partners, AWS account teams, and other cross functional teams including services, professional services teams. You will define programs and initiatives where appropriate and leverage the programmatic approach to help customers drive their business metrics. As a trusted customer advocate, you will assess and deliver best practices around program delivery, project approaches, and business measurement in the context of engaging AWS partners for POC delivery and path to production for customers. The ability to connect business value to a scalable, repeatable, extensible approach is critical to the Strategist role.Key job responsibilities• Support AWS partners on Generative AI opportunities where the partner and AWS would jointly help customers explore the art of the possible with generative AI and machine learning, and to develop a roadmap to deliver business value in the most effective way• Discuss complex business concepts with executives, line managers and technologists• Engage with various AWS teams, including applied scientists, solutions architects, business development, marketing, industry specialists, partners and regional organizations• Drive large, complex sales opportunities from ideation, through vision building and scoping, all the way to closure and into delivery• Conduct workshop sessions to identify opportunities with our customers to scope how they could deliver business value through the use of generative AI or machine learningAbout the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.BASIC QUALIFICATIONS- Bachelor's degree, or 7+ years of professional or military experience- 5+ years of experience in the industry as a ML practitioner or executive- Experience participating in the sales lifecycle (directly or indirectly)- Experience in management consulting or related work- Experience launching technically complex programs, projects, or related work that include the following: big data, analytics, artificial intelligence, and machine learning ...

Are you excited to help the US Intelligence Community leverage the volume and variety of their data and enable analytics in mission workflows? Do you have a knack for helping these groups design data architectures and and build large-scale, high-volume, high-performance data integration and delivery services, with the consultative and leadership skills to launch a project on a trajectory to success? The Amazon Web Services (AWS) US Federal Professional Services team works directly with US intelligence community agencies and other public sector entities to achieve their mission goals by making the best use of their data. We build data platforms that optimize the transport, conditioning, and governance of all types of data for analytic, machine learning, and data science applications.In this role, you will work closely with national security customers to deeply understand their data challenges and requirements, and design tailored solutions that best fit their business goals. You should have deep expertise building complex data orchestrations at scale. You should possess excellent business acumen and communication skills to collaborate effectively with stakeholders, develop key business questions, and translate requirements into actionable solutions. You will provide guidance and support to other engineers, sharing industry best practices and driving innovation in the field of data engineering. It is expected to work from one of the above locations (or customer sites) Monday through Friday each week. This is not a remote position. You are expected to be in the office or with customers as needed. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work. Key job responsibilitiesAs a Data Engineer, you are proficient in developing and deploying data pipelines at scale. You should have a passion for working with large data sets, creating data visualizations, building complex data processes, performance tuning, combining data from disparate stores and programmatically identifying patterns. You will work alongside scientists and engineers to implement data orchestrations for production analytic, machine learning, and data science systems.The primary responsibilities of this role are to:- Design, implement, and support data warehouse/data lake infrastructure using the AWS Big Data stack - Python, Redshift, QuickSight, Glue/Lake Formation, EMR/Spark, Athena etc.- Implement data ingestion routines both real time and batch using best practices in data modeling, ETL/ELT processes by leveraging AWS technologies and big data tools.- Design, implement, and operate large-scale, high-volume, high-performance data storage and retrieval solutions for analysis and data science.- Gather business and functional requirements and translate these requirements into robust, scalable, operable solutions with a flexible and adaptable data architecture.- Collaborate with engineers/scientists to help adopt best practices in data system creation, data integrity, test design, analysis, validation, governance, and documentation. - Help continuously improve ongoing reporting and analysis processes, automating or simplifying self-service modeling and production support for customers. About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree in an engineering or technical field.- 3+ years experience with detailed knowledge of data warehouse technical architecture, infrastructure components, ETL / ELT and analytic tools, data engineering, and large scale data manipulation using distributed computing technologies (e.g. Spark, EMR, Hive, Kafka, RedShift).- Experience in relational database concepts with a solid knowledge of SQL as well as performance tuning activities for both query, database, and ETL solutions.- Knowledge of professional software engineering practices and best practices for the software development lifecycle, including coding standards, code reviews, source control management, build processes, testing, and operations.- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

AWS is looking for a dedicated, resourceful, and customer obsessed Executive Assistant to support leaders on our Frontline Support Team. This role requires attention to detail, excellent organizational skills and the ability to meet tight deadlines while prioritizing and executing on tasks that have an impact across multiple teams, including customers. The ideal candidate will be an experienced planner and coordinator with the demonstrated ability to respond effectively and efficiently, while collaborating with other EAs. The individual in this role must understand business priorities, demonstrate the ability to proactively anticipate needs, drive improvements for a geographically dispersed team, and understand handling of confidential information and be trusted to maintain data privacy. The successful candidate will possess the ability to complete complex tasks quickly with little to no guidance, react with appropriate urgency to situations that require a quick turnaround, and take effective action without having to know the whole picture. This role must be able to work successfully in a team environment and build effective working relationships inside and outside the group.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Key job responsibilities• Management of complex calendar and scheduling to support teams in multiple locations.• Schedule cost effective travel itineraries which create smooth transitions between time zones. Coordinate with in-house travel agents and manage international travel process.• Create and submit expense reports in a timely fashion.• Managing engagement scheduling, tracking, and debriefs.• Track and help drive completion of key deliverables and follow up on outstanding items.• Collaborate across the Marketing EA team to ensure the effective prioritisation and completion of activities.• Partner with leaders to understand their priorities and build processes to make their organizations happier and more effective.• Help to create an environment that is positive and fun to work in.• Learn and be curious about the organization in order to improve effectiveness.A day in the lifeAs an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all–hands meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas, space planning, and ad hoc project coordination. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. In this role, you’ll have the opportunity to act as an extension of our leaders in partnership with a supportive and collaborative EA community.About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of senior level leadership support, or 3+ years of Amazon experience- High school or equivalent diploma- Experience with Microsoft Office products and applications ...

Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? AWS Enterprise Support, Technical Account Managers (TAM) support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level Services, Networking, Serverless, Deployment, Security and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises.Key job responsibilitiesA TAM provides consultative architectural and operational guidance delivered in the context of customer’s applications and use-cases to help them achieve the greatest value from AWS. A TAM will work with their customer to provide tailored engagements including Strategic Business Reviews, Security Improvement Programs, guided Well-Architected reviews, Cost Optimization workshops, and a range of proactive services. TAMs will consult on architecture, governance, security, and operations, including cost management and other pillars of building on AWS.Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy and resilient. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed.The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us!A day in the lifeAs a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services.Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. About the teamSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations- Bilingual in English and Mandarin ...

AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon’s own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way.Key job responsibilities* Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect. * Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. * Build customer skills and proficiency with Connect. * Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value. * Develop account plans in conjunction with field teams. * Meet annual revenue targets through increased adoption of Connect. * Work with partners and ISVs to extend reach & drive adoption of AWS solutions.A day in the lifeThe Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing. About the teamThe Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 5+ years’ experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products.- 5+ years of business development, partner development, sales or alliance management experience.- 7+ years of experience driving technology initiatives- Experience with managing complex, multi-stakeholder projects and delivering solutions.- Six Sigma, PMP or SAFe certified or related experience.- Bachelors or equivalent experience ...

Amazon Web Services (AWS) is the leading cloud provider, providing infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’s multi-tenant infrastructure. Governmental organizations are also looking to and depending on AWS for cloud solutions and services.The AWS Security Incident Response team is seeking a focused Security Engineer who can take on a leadership role in responding to security issues in support of our National Security program. This engineer will work as a part of a growing team of security engineers who are focused on protecting the AWS infrastructure that is used by our national security customers. Our security engineers perform many duties during an average day: log analysis, incident response, forensics, system/tooling development, and risk assessment, just to name a few. You must thrive in high-pressure situations, think like both an attacker and defender, and drive relevant teams to take the right actions in the right time frames to mitigate risks. They also need to balance technical risks against business needs and be able to articulate risks and mitigations to members of leadership at various levels.You should have a good mix of deep technical knowledge and a demonstrated background in information security. We value broad and deep technical knowledge, specifically in the fields of cryptography, network security, software security, malware analysis, forensics, security operations, incident response, and emergent security intelligence.This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilitiesYou should be able to accomplish most of the following: - Confidently and intelligently respond to security incidents, and proactively consider how to prevent the same type of incidents from occurring in the future. - Design and coordinate cohesive responses to security events that involve multiple teams across the organization. - Build security utilities and tools for internal use that enable you and your fellow Security Engineers to operate at high speed and wide scale. - Ability to communicate effectively at multiple levels of sensitivity, and multiple audiences. - Recognize, adopt and instill the best practices in security engineering fields throughout the organization: development, cryptography, network security, security operations, incident response, security intelligence. - Fulfill regular on-call responsibilities.About the teamOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.BASIC QUALIFICATIONS- Associate's degree or above- GCIH (GIAC Certified Incident Handler) or GSEC (GIAC Security Essentials) or Security+- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

The Amazon Web Services Professional Services team is looking for a Customer Practice Manager (CPM) who can lead and support significant customer programs during the solution and pursuit stages, develop a long-term Professional Services strategy and execute that strategy within our Financial Services vertical. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM manages all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. This is a customer facing - new customer acquisition role may require up to 50% travel to customer sites.Key job responsibilities- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.- Lead business outcomes - ability to articulate accelerated customer outcomes through cloud technologies- Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs- Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services- Deliver on annual bookings targets with deal structure aligned with key customer goals and AWS Professional Services business objectives- Support scale through shared learnings and mechanisms across the Professional Services sales team.About the teamAbout AWS:Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- BA/BS degree with vertical industry sales and delivery experience with cloud services and solutions.- 8+ years of management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customer-facing roles.- Experience with selling consulting/professional services with recurring revenue from accounts/territory in the capital market industry and its research and data ecosystem.- Business development experience including multiyear, multiple service offerings with a total contract value of +10M agreements and familiarity with compliance & security standards across the enterprise IT landscape.- Experience evaluating customer market conditions, organizational readiness, and C-Level engagement to drive strategic transformation initiatives. ...

Amazon’s technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into “the Cloud”. As a member of the AWS Managed Services team you will be at the forefront of Cloud technologies, interacting with the full breadth of AWS services. AWS Managed Services is designed to accelerate cloud adoption, it simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full-lifecycle services to provision, run, and support your infrastructure. As a member of Managed Service team, this role will be working with our amazing Operation, Database, and Network Engineers to dive in and tackle the hardest technical challenges. The successful candidate will excel in an agile environment while collaborating with some of the smartest people in the industry.Roles and Responsibilities - Operate the Managed Service platform and collaborate with internal service teams to meet our customers' individual needs for their infrastructure and application deployments. - Troubleshoot complex issues, Drive root cause by re-producing customer issues, and build proof of concept environments that abide by cloud-best-practices. - Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale. - Identify and drive improvements to technical processes - Act as an escalation point and mentor to less experienced engineers on the team and across Amazon. - Leverage your day-to-day experiences to provide the voice of the customer to internal AWS teams. - Drive customer communication during critical events. - Learn and leverage groundbreaking technologies.Working Hours Requirement: - Work on a scheduled day shift - This position requires that the candidate selected be a US Citizen and have the ability to obtain an Secret security clearance.About the teamAWS Managed Services is a customer-centric global organization that provides technical services to our customers. As a member our team, you will be at the forefront of this transformational technology. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS- 3+ years of database administration experience- 3+ years of continuous integration and continuous delivery (CI/CD) experience- 3+ years of information security and compliance experience- Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience ...

Are you a developer who has hands-on experience with building cloud-native applications? Would you like to work with our customers to help them architect, develop and re-engineer applications to fully leverage the AWS Cloud?Do you like to work on a variety of cutting edge, business-critical projects at the forefront of application development and cloud technology adoption?In order for applications to be fully optimized, they need to be architected to take advantage of the global scale, elasticity, automation and high availability features of the AWS cloud. On the AWS platform, services such as API Gateway, Lambda, ECS, SQS, Kinesis, AI and others provide opportunities to design and build cloud-ready applications.AWS is looking for talented hands-on technical architects and senior developers to help accelerate our growing Professional Services business. This is an excellent opportunity to join Amazon’s world-class technical teams, working with some of the best and brightest engineers while also developing your skills at one of the most innovative and progressive technology companies. Here in Professional Services, we engage in a wide variety of business-critical, high-profile projects for customers and partners and help them better leverage the ever-evolving AWS platform.Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for hands-on application architects and developers who will:- Work as a technical leader alongside customer business, development and infrastructure teams- Lead technical and design discussions with IT executives to help enterprises speed their adoption of new technologies and practices- Architect and build highly scalable, cloud-native applications on the AWS platform using core developer services such as: API Gateway, Lambda, SQS, DynamoDB and ECS- Leverage new technology paradigms (e.g., serverless, containers, microservices)- Migrate monolithic applications to micro services architectures- Advise on implementing AWS best practices- Influence infrastructure architecture by sharing your application development expertise- Represent the voice for developers internally and influence our AWS Professional Services offerings and AWS product strategy for developers by working with AWS platform engineering, Business Development and other cross-functional teamsOur Consultants work with enterprise customers locally, regionally and potentially domestically. As such, Consultants will be required to travel to client locations to sell and deliver professional services as needed.It is expected to work from one of the above locations (or customer sites) at least 1+ days in a week. This is not a remote position. You are expected to be in the office or with customers as needed.This position requires that the candidate selected must currently possess and maintain an active TS/SCI Security Clearance with Polygraph. The position further requires the candidate to opt into a commensurate clearance for each government agency for which they perform AWS work.About the teamWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of large scale software development or application engineering with recent coding experience in two or more modern programing languages such as: Java, JavaScript, C/C++, C#, Swift, Node.js, Python, Go, or Ruby- 5+ years of experience as a technical specialist in Customer-facing roles- Experience with Agile development methodologies and Continuous Integration and Continuous Delivery (CI/CD) experience- Cloud development experience- Current, active US Government Security Clearance of TS/SCI with Polygraph ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and ‘voice of the customer’ to organizations ranging from start-ups to Fortune 500 enterprises. As a TAM, you will help craft and execute strategies to drive our customers’ adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management. You will provide advocacy and strategic technical guidance to help plan and build solutions using best practices, and proactively keep your customers’ AWS environments operationally healthy. The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. This position will require the ability to travel 10% or more as needed. The TAM is the centerpiece of value to our Enterprise Support customers. If you wish to be at the forefront of innovation, come join us! About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- Bachelor’s Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.- 2+ years of technical engineering experience- Experience in Information Technology operations ...

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.We are seeking a Principal - Cloud Transformation Strategist to join our Strategic Customer Engagements (SCE) team to work on our most complex and strategic commercial pursuits. Customers we engage with are looking to be disruptive and leaders in their markets and industries. You will help our customers create a vision for transformation and a transformation strategy leveraging both AWS Cloud and Pan Amazon offerings that helps them reimagine, reinvent, and transform their business to create new business models and economic value. You will help them create a roadmap for execution and establish the value of transformation.You will be a thought leader in Cloud driven business transformation. Cross industry experience (e.g. Consulting/GSI/Vendor/Customer) is an advantage and a breadth of functional expertise (sales, business consulting, transformation, high level technical). You will have track record of success on large, complex, multi-year transformation engagements and Inspire and mentor teams to push the boundaries of cloud innovationKey job responsibilities•You will work with senior leaders (CEO, CFO, COO, CIO, CTO, Line of Business SVP’s etc.) to create a thesis of business driven transformation, supported by AWS technology, build a common vision of transformation and strategy• Earn trust, influence C-level executives and build trusted relationships• Build the case for change and prepare board-ready presentations and briefings for senior executive stakeholder communications• Serve as the AWS business sponsor for the strategic transformation initiative• Engage in pursuits that span across multiple Amazon businesses & partner closely with Sales Leadership teams and Field Sales organization• Partner with cross functional teams across Amazon and partners – legal, product, engineering, architecture, structuring, and professional services to help execute a winning pursuit• Shape or reshape to best meet the needs of our customers and leverage Amazon capabilitiesAbout the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 12 + years demonstrated success working with customers on substantial, strategic, and complex software or cloud services/infrastructure driven deals (relative to industry and market size) from opportunity through closure- BS/BA degree and 12+ years in business technology across disciplines (Consulting/GSI/Vendor/Customer)- Experience delivering enterprise-wide technology capabilities across multiple business units within large organizations working with, presenting to, and negotiating with C-level executives, IT, lines of business, procurement, finance, and legal and internal stakeholders for sizeable commercial/enterprise deals- Experience driving change or transformation programs using the cloud. - Able to travel up to 40%+ of the time ...

As part of the AWS Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.Are you excited about developing state-of-the-art Deep Learning, Computer Vision and GenAI algorithms and designs using large data sets to solve real world problems? Do you have proven analytical capabilities and can multi-task and thrive in a fast-paced environment? Do you want to build a foundation for your career after your Master's or Ph.D program at an industry-leading company? You enjoy the prospect of solving real-world problems that, quite frankly, have not been solved at scale anywhere before. Along the way, you’ll get opportunities to be a fearless disruptor, prolific innovator, and a reputed problem solver—someone who truly enables machine learning to create significant impacts.Amazon One under AWS provides innovative biometric identity solutions for customers, offering seamless, contactless palm-based authentication with the same on-demand scalability, reliability, and machine learning expertise that drive Amazon services. Everyone on the team needs to be entrepreneurial, wear many hats and work in a highly collaborative environment that’s more startup than big company. We're seeking an Applied Scientist with the ability to apply generative AI and other machine learning techniques to conceptualize, promote, and execute cutting-edge solutions for previously unsolved challenges. As an Applied Scientist at Amazon One, you will bring AI advancements to build foundational models for customer-facing identity/biometrics solutions in complex industrial settings. You will be working in a fast-paced, cross-disciplinary team of researchers who are leaders in the field. You will take on challenging problems, distill real requirements, and then deliver solutions that either leverage existing academic and industrial research, or utilize your own out-of-the-box pragmatic thinking. In addition to coming up with novel solutions and prototypes, you may even need to deliver these to production in customer facing products. About the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience- 3+ years of building models for business application experience- Experience in patents or publications at top-tier peer-reviewed conferences or journals- Experience programming in Java, C++, Python or related language ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.As our Data Center Construction Manager (CM), you will be a part of a diverse, upbeat, and creative team tasked with solving fascinating problems constructing Amazon Data Centers. Our data centers are industry-leading examples of energy efficient and cost-effective designs. You will:• Own project scope, quality, schedule, and budget for construction of new builds or general capital projects.• Own construction project management and oversight of construction related activities.• Work alongside partner teams such as Operations, Networking, Controls, Security, and Commissioning to build Data Centers that directly support our Customers.• Be a leader in your specific discipline (construction management, building services, architectural, electrical or mechanical engineering).• Represent Amazon’s owner’s representative on construction sites daily, as, interacting with construction trades. At Amazon, we are all Owners and leverage unique opportunities presented to us by owning everything from the design review to construction bidding, execution, and final hand-off to our customers. We develop innovative data centers for our Customers.Key job responsibilities• Be Amazon’s construction representative on multiple data centers building and capital improvement construction project sites from construction start through hand-off to operations.• Direct interface with construction general contractors during the construction bidding, award, execution, punch-list, and closeout phases.• Create construction project scope and request for proposals.• Conduct negotiations with general contractors and evaluate bids and proposals with detail and accuracy.• Manage and drive cost, schedule, and quality while managing construction contractors and vendors.• Perform construction project management activities, including management of documents, submittals, RFIs, change orders, invoices, quality, scope, and schedule.• Drive construction teams to troubleshoot and perform root-cause failure analysis on equipment failures.• Support commissioning and integrated system testing and oversight.• Support operations of installed facilities, including review of procedures, best practices, and maintenance initiatives.• Support capital request creation.• Analyze and report construction progress and financials.• Record and report key construction metrics to team members and management.• Contribute to construction initiatives aimed at improving construction efficiency and increasing data center resiliency.• Provide constructability reviews for electrical and mechanical designs for new or optimization of existing data centers.A day in the lifeThis position is an onsite role, where you'll be managing your General Contractor (GC), along with leading coordination with partner teams. About the teamDiverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Construction Management, or an equivalent engineering science plus 5+ years of relevant construction experience, OR 9+ years of relevant construction experience in lieu of a degree.• 4+ years of experience in construction management of large, complex projects involving large-scale mechanical, electrical, and plumbing (MEP) plants.• 4+ years of general contractor and vendor management experience (request for proposals, bidding, change orders, quality control, and RFI and submittal tracking) associated with construction and project execution. ...

Are you passionate about organizational transformation and change management? Have you led large-scale transformation initiatives for 10,000+ person organizations? The Principal, Transformation is a seasoned organization development, transformation, and change expert; with proven success leading high-profile workforce transformation initiatives.The successful candidate will have internal or external consulting experience, with a track-record of advising, facilitating, and influencing builders and leaders of all levels through the transformation process. This includes conducting change needs analyses, designing and planning transformation solutions, mobilizing change champions and sponsors, embedding change behaviors and habits across audiences, and sustaining change through alignment and enablement practices. This leader will be accountable to designing experiences and solutions that driving statistically significant positive impact, and measurably achieving transformation goals in the most effective, efficient way.Key job responsibilitiesThe Principal, Transformation will be an expert in designing customer experiences and high-impact workforce transformation solutions. The successful candidate will have expertise across the workforce value chain including a keen understanding of the intersection of business and people strategies, key drivers of workforce success, a deep background in service design, scalable operating models, organizational change, and large-scale program delivery. They should have proven success in delivering world-class solution designs that set-the-bar for others. As a Principal, Transformation within People Experience & Technology (PXT), you will work closely with and influence cross-functional internal teams and customers within both the business and PXT to think big and design transformation strategies and solutions. You will diagnose organizational transformation needs and develop, deliver, and scale capabilities that are critical accelerators of business strategies in a rapidly changing and increasingly complex environment. You will have the responsibility to design processes and build infrastructure to support customers in: aligning and organizing capabilities to optimize quality and effectiveness, diagnosing constraints to realizing priority scenarios, creating an organizational alignment action plan and effectively leading high performing teams. The leader in this role will galvanize respective enablement leads to drive learning, change management, communications, and incentive mechanisms as needed for transformation solutions.In this role you will be responsible for:Solution Design• Relentlessly advocate for multiple businesses and workforce by looking around corners and anticipating needle-moving transformation opportunities • Ensure that changes in technology, process, and behaviors align to intended business and workforce outcomes• Conduct organizational assessments to uncover the values, embedded assumptions, and behaviors that manifest in the current work environment; lead shaping the future state • Work directly with customers to define transformation goals, risks, and opportunities; support long-term owners from strategy development to delivery design• Design and deliver scalable solutions, services, and tools that meet the needs of our business’ high growth in volume, complexity, and geographic dispersion• Deliver tangible solutions, track their usage, and drive continuous improvement• Contribute to best-in-class transformation playbooks and reusable assets to scale capability-building; be on the forefront of cutting-edge solution design practices and technologies• Provide training, coaching, and leadership development to ensure leaders are intentionally and actively building their capacity to change and achieve greater effectiveness• Effectively lead informal, matrixed, and dotted-line team(s) of business partners, change managers, and transformation practitioners through ambiguous and fluid tasks• Empower, motivate, and actively develop teams and stakeholders to achieve organizational goals• Delegate to teams and stakeholders; follow through to ensure commitments and the highest standards are metMeasurement• Work in partnership with Science and Analytics teams to holistically and scientifically measure transformation solution effectiveness • Create reports and metrics that facilitate high-bar, data-driven inspection and decision making• Define, track, and communicate appropriate performance measurements to stakeholders• Share insights and success patterns with customers to build trust; design, and articulate actionable tasks that drive enterprise-wide transformation and associated goals• Continually improve solution success rates and satisfaction across Transformation and partner delivery teams• Collect, analyze, and provide detailed feedback for continuous improvement of the Transformation playbooks, methods, tools, and reusable assetsTravel is expected.About the teamThe AADA (Amazon Web Services (AWS); Advertising, IMDb, Grand Challenge (AIGC); Devices & Services (D&S); Artificial General Intelligence (AGI); and Amazon Entertainment (AE) Transformation team diagnoses, designs for, and delivers innovative change management and organization development solutions to drive positive transformations across the business. Our mission is to create human-centered transformation experiences that position AWS builders (employees) to do the best work of their lives, while raising the bar on delivering for customers.We are a team of program managers, solution and experience designers, and analysts ready to tackle a broad array of problems at the intersection of business and builder imperatives. We work collaboratively with other groups to drive business impact together. About AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS Bachelor’s degree in related field, or equivalent experience Minimum 5 years of relevant experience in an internal or external consulting role with senior leaders and Human Resource colleagues to diagnose needs and develop/implement organizational development solutions Expertise in I/O Psychology-based solution design and people analytics; strong understanding of organizational development, including Strategic Workforce Planning, Team Effectiveness, Experience Design, Culture and broad talent management disciplines Exceptional business acumen and high judgment; able to use business, human capital, and technology depth and breadth to understand customer needs and shape transformation initiatives High discretion, confidentiality, and executive presence; strong interpersonal and communication (both written and verbal) skills across technical and non-technical audiences Data driven decision making and sound business judgment; demonstrated ability to use diagnostic skills to identify the business problem and recommend or lead appropriate interventions that improve business results Deep analytical capabilities and understanding of statistical modelling Willingness to dive deep into processes and ‘roll-up sleeves’ to drive results Strong engagement and consulting skills; ability to build strong relationships and work effectively (including delegation and inspection) across all levels in a highly matrixed environment Effective at driving short-term results that are consistent with long-term goals Ability to work autonomously in a highly demanding and often ambiguous environment, with attention to detail, exceptional organizational skills, and a focus on continuous improvement ...

Amazon Web Services (AWS) is looking for a dedicated, well organized, and customer-obsessed Executive Assistant to join Worldwide Marketing. This role will support senior leaders within the organization and requires superior attention to detail, great organization and prioritization skills, the ability to plan ahead and to meet tight deadlines, all while juggling multiple critical requests. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with leaders (at and outside Amazon) is important, as is the ability to be flexible and change direction seamlessly. The successful candidate will possess the ability to complete complex tasks and projects quickly with little guidance, react with appropriate urgency to situations that require a quick turnaround, and want to take on varied and exciting new projects and learn new skills. You’ll need to take effective action without having to know the total picture, and efficiently and proactively solve difficult or complex problems that affect people within the department or other related groups.As an Executive Assistant, you will be responsible for a wide range of critical activities including complex calendar management, tracking key deliverables, coordinating travel and expenses, and organizing team activities and events (such as all–team meetings and employee engagement activities). Other responsibilities include, but are not limited to, coordinating meeting agendas at all levels across and within the org, space planning, and project coordination including managing budgets and logistics for these efforts. A high level of integrity and discretion in handling confidential information, and professionalism in dealing with senior professionals inside and outside the company is important. In this role, you’ll have the opportunity to act as an extension of our leaders in partnership with a supportive and collaborative EA community.Key job responsibilities• Proactively coordinate and engage with leadership in planning and organizing events, activities and calendars• Management of complex calendars, scheduling requirements, and prioritization of executive's tasks and appointments according to their importance, urgency, and relevance.• Act as a liaison for direct reports and business stakeholders• Extensive travel coordination (international and domestic)• Participate in planning of events and drive key team activities (staff meetings, all-hands meetings, supply ordering)• Work alongside other executive assistants within the org and throughout AWS to drive best practices and cross collaboration of efficienciesA day in the life• Organize, prioritize, and appropriately handle time-sensitive, confidential information and ensure action required is addressed in a timely manner.• Organize, execute, and assist with team activities (on-sites/off-sites, team social events, etc.)• Schedule cost effective air/hotel/ground transportation. • Create detailed travel itineraries both domestic and international (including smooth transitions between time zones). • Coordinate with in-house travel agents and manage international travel process. • Submit expense reports in a timely fashion.• Coordinate closely with Recruiting teams, • Facilities team, HR team, and other Executive • Assistants within the Amazon community.• Track and help drive completion of key deliverables and follow up on unfinished items to include meeting notes and action items• Acting as a liaison between senior marketing leaders and their direct reports and teamsAbout the teamSales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureAWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. BASIC QUALIFICATIONS- 3+ years of senior level leadership support experience- Experience with executive level calendar management- Experience with domestic or international travel coordination ...

The Amazon Web Services Professional Services team is looking for Customer Practice Managers (CPM) who can lead customer programs that accelerate business outcomes. The CPM is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs. The CPM leads all aspects of business development, deal structuring, deal support and ensures delivery excellence and project closure in their assigned accounts or territories.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. This is customer facing - new customer acquisition role may require up to 50% travel to customer sites.Key job responsibilities- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings and revenue in the near term.- Lead business outcomes - ability to articulate accelerated customer outcomes through cloud technologies- Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales)- Establish Executive relationships across Technology & Business groups, executive sponsorship of programs- Establish an internal network at AWS, most notably with internal organizations critical to success: account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services- Deliver on annual bookings and revenue targets with deal structure aligned with key customer goals and AWS Professional Services business objectives- Support scale through shared learnings and mechanisms across the Professional Services sales team.About the teamAbout AWS:Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS- 8+ years of management consulting and IT experience with business, product, and digital transformation knowledge including overcoming challenges in customer-facing roles.- Experience with selling consulting/professional services with recurring revenue from accounts/territory.- Business development experience including multiyear, multiple service offerings with a total contract value of +10M agreements and familiarity with compliance & security standards across the enterprise IT landscape.- Experience with CRM systems and maintaining a clear and dependable view of pursuits, progress, and pipeline conversion- Experience assessing customer marketplace circumstances, organizational readiness, and C-Level willingness to initiate conversations that lead to broader strategic transformation programs. ...

Are you passionate about Generative AI (GenAI)? Do you want to help define the future of Go to Market (GTM) at AWS using generative AI? In this role, you will help some of our largest customers build and deploy GenAI enabled applications using Amazon SageMaker, fine tune and build Generative AI models, and help enterprise customers leverage these models to power end applications. You will engage with AWS product owners to influence product direction and help our customers tap into new markets by utilizing GenAI along with AWS Services.At Amazon, we’ve been investing deeply in artificial intelligence for over 20 years, and many of the capabilities customers experience in our products are driven by machine learning. Amazon.com’s recommendations engine is driven by machine learning (ML), as are the paths that optimize robotic picking routes in our fulfillment centers. Our supply chain, forecasting, and capacity planning are also informed by ML algorithms. Alexa is fueled by Natural Language Understanding and Automated Speech Recognition deep learning; as is Prime Air, and the computer vision technology in our new retail experience, Amazon Go. We have thousands of engineers at Amazon committed to machine learning and deep learning, and it’s a big part of our heritage.AWS is looking for a Generative AI Data Scientist, who will be the Subject Matter Expert (SME) for helping customers in designing solutions that leverage our Generative AI services. You will interact with customers directly to understand the business problem, help and aid them in implementation of generative AI solutions, deliver briefing and deep dive sessions to customers and guide customer on adoption patterns and paths for generative AI. As part of the Generative AI Worldwide Specialist organization, you will work closely with other Data Scientists and Machine Learning Architects from various geographies to enable large-scale customer use cases and drive the adoption of Amazon Web Services for GenAI services. You will interact with other Data Scientists and Solution Architects in the field, providing guidance on their customer engagements. You will develop white papers, blogs, reference implementations, and presentations to enable customers and partners to fully leverage Generative AI services on Amazon Web Services. You will also create field enablement materials for the broader technical field population, to help them understand how to integrate AWS Generative AI solutions into customer architectures. You drive effective feedback gathering from customers, and you distill and translate that feedback into clear business and technical requirements for product and engineering teams to review. You must have deep technical experience working with technologies related to large language models including LLM architectures, model evaluation, adapters, pre-training and fine-tuning techniques. You should be proficient with design, deployment, and evaluation of LLM-powered agents and tools and orchestration approaches. You must have experience with embedding model fine tuning and retrieval method evaluation approaches. Candidates must have great communication skills and be very technical, with the ability to impress Amazon Web Services customers at any level, from executive to developer. Previous experience with Amazon Web Services is desired but not required, provided you have experience building large scale solutions. You will get the opportunity to work directly with senior ML engineers and Data Scientists at customers, partners and Amazon Web Services service teams, influencing their roadmaps and driving innovation.Key job responsibilities- Customer Advisor- Implement, and deploy state of the art machine learning algorithms under Gen AI. You will build prototypes, PoCs, and explore new solutions. You will interact closely with our customers and with the academic community.- Thought Leadership – Evangelize AWS GenAI services and share best practices through forums such as AWS blogs, white-papers, reference architectures and public-speaking events such as AWS Summit, AWS re:Invent, etc. - Partner with Data Scientists, SAs, Sales, Business Development and the Generative AI Service teams to accelerate customer adoption and providing guidance on their customer engagements. - Act as a technical liaison between customers and the AWS Generative AI services teams to provide customer driven product improvement feedback. - Develop and support an AWS internal community of ML related subject matter experts worldwide. Create field enablement materials for the broader technical population, to help them understand how to integrate AWS GenAI solutions into customer architectures. About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 5+ years of data querying languages (e.g. SQL), scripting languages (e.g. Python) or statistical/mathematical software (e.g. R, SAS, Matlab, etc.) experience- 5+ years of data scientist experience- Experience with statistical models e.g. multinomial logistic regression- 5+ years of experience with Python to analyze datasets, train , evaluate, deploy, and optimize models. ...