Sr. Program Manager – Credit Management, Amazon B2B Payments and Lending

Do you like helping small businesses grow? Do you enjoy working across organizations and scaling programs? Come join us as we scale to be the most trusted B2B financial service solution provider across Amazon! The B2B Payments and Lending team provides invoicing, working capital and payment acceptance solutions to Amazon Business customers, sellers and other small business customers across Amazon. We are part of the global Amazon Payments organization, who aims to delight our customers by building payment experiences and financial services that are trusted, valued and easy to use from anywhere in any way. Within ABPL team, ABPL Credit Management team drives credit decisions for 1P Products with the objective to maximize credit access, reduce credit friction and maintain healthy balance sheet risk.ABPL Credit Management team is seeking an innovative, customer-centric, and results-driven individual to join as a Sr. Program Manager helping our organization, business and product scale effectively for long term. Key job responsibilitiesThe key focus of the role in scaling ABPL Credit Management will include following:1) Scaling high performing organization: This leader will drive strategic initiatives that help improve specific elements of being a higher performing organization, which include (1) business strategy, (2) processes, (3) org structure, (4) rewards & recognition, and (5) people. They will work collaboratively with ABPL Credit Management leaders to prioritize and drive specific opportunities that move the needle on organizational effectiveness.2) Scaling through efficient mechanisms: This role will lead the design and simplification of our team mechanisms related to planning, business reviews, product roadmap, weekly audit, and resource management. The goal is for the WW Credit Management team to effectively manage our business, supporting our leaders connected to the “right” details, and ensure clear alignment with partners.3) Scaling through effective 360 communication: This leader will help assess opportunities where we can improve our communication, establish patterns of communication (audience, channel, message), set direction for Credit Management leaders to drive essential communication with our stakeholders.To be successful in this position, the individual must be able to work with minimal supervision in a fast paced, highly demanding, and often ambiguous environment, while maintaining attention to detail. The preferred candidate will have experiences leading and scaling projects/programs with multiple internal & external stakeholders from inception to launch with demonstrated data-driven decision making and business acumen. Above all, the successful candidate will have passion for customer success. In this role you will work closely with risk managers, credit analysts, product managers, scientists and stakeholders across Finance, marketing, GTM, and Sales to streamline development of new initiatives at scale--ultimately to help customers getting the capital they need to grow. A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Senior GRA Manager, GRA

Are you ready to apply your professional services advisory skills to Amazon's unique environment? We are developing a new capability providing specialist internal advisory services around governance, risk management and assurance, delivering tailored functional insight and expertise to all of Amazon worldwide. We are looking for talented individuals from audit, advisory and consulting backgrounds who can demonstrate both their subject matter knowledge and delivery of customer-focused solutions around these disciplines. Operating as a specialist global team partnering across Amazon to embed best practices in the second line of defence, you will play an integral role in building out new governance, risk and assurance capabilities throughout Amazon’s different businesses. You will be responsible for the end-to-end scoping, design and execution of workstreams, working with senior Amazon leaders to develop an in-depth understanding of their organisations to then drive business change for tangible commercial and operational benefits.This represents a unique chance to apply your honed client-facing skills and deep professional services expertise within the global environment of Amazon, an opportunity unsurpassed in both scale and scope. You will play a vital role in ensuring that Amazon continues to deliver a trusted shopping experience worldwide, shaping the future of Amazon and its customers.Key job responsibilities• Lead the scoping, design and execution of governance, risk and assurance workstreams • Advise on best practices and frameworks around governance, risk management and assurance• Engage with internal stakeholders and businesses on a cross-border basis to develop targeted governance, risk and assurance deliverables• Create detailed, data-driven narratives to inform senior leadership and Boards of risk levels, mitigations and impacts• Provide assurance on the effectiveness of internal controls and develop recommendations to address any identified control gaps and weaknesses• Facilitate development of new or revised policies, procedures and other governance documents• Operate as an ambassador for the three lines of defence model, helping to define ownership roles and responsibilities within businessesBASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years’ experience from professional services in audit, advisory or consulting- Demonstrable expertise in at least one of the following functional areas:- 1) Risk Management: risk frameworks; risk identification, assessment and reporting; Key Risk Indicators; risk appetite and tolerances- 2) Audit & Assurance: audit procedures; internal control testing; control design and effectiveness; process improvement reviews; project assurance- 3) Governance: governance effectiveness reviews; policy coverage assessments; policy development; breach monitoring; training and skills development- 4) Data: data governance; data operating model; data strategy; data lineage; data quality- Experience building cross-functional relationships and influencing senior stakeholders to deliver business change- Excellent written and verbal communication skills- Ability to manage and analyse complex data- Capable of managing multiple projects simultaneously whilst maintaining a delivery focus across all ...

Software Development Manager, Amazon Pay

Digital Payments off Amazon is a very large opportunity for us. Growing at 12% YoY, it is estimated that global ecommerce spend will exceed $15T in 2027. And digital wallet usage will constitute more than 50% of global ecommerce spend by 2025. Amazon Pay (APay) is our product in this space, and we feel we can provide compelling customer experience. There are unmet merchant and customer needs that we are best positioned to address – merchants need increased conversion, sales, and profits. Buyers want consistent access to payment methods they’d like to use, and better financing. We have, and are building, the primitives across Amazon Payments to address these needs better for our customers. For merchants our plan is to build a no-friction, competitively priced APay, which enables industry leading conversion lift with Alternate Payment Methods (APM) and Buy with Prime (BwP). For buyers we are building Amazon proprietary payment methods (Amazon Store Card, Amazon Gift Card), and industry leading installment rates. As a Software Development Manager for APay, you will play a pivotal role in shaping and enhancing our payment systems to deliver an unparalleled personalized and rewarding experience for our customers.Key job responsibilitiesYou will lead a team of highly motivated software development engineers in delivering high quality solutions for Amazon Pay partners. You will be responsible for hiring and developing your team and providing career growth opportunities to your team members. You will insist on the highest standards of operation and obsess about the customer experience of the services you own, balancing operational improvements with delivering new features for our partners. You will work closely with your product partners on defining and shaping the strategy of our Amazon Pay partner integration services.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 7+ years of working directly within engineering teams experience- 3+ years of engineering team management experience- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services experience- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations- Experience partnering with product or program management teams ...

Senior Partnerships Manager, Amazon Pay- Partnerships

Amazon Pay’s mission is to provide Amazon customers a superior paying experience anywhere they shop. Our objective is to make Amazon Pay a ubiquitous payment option for customers. Amazon Pay is now available in 18 countries, allowing buyers to leverage Amazon’s trusted, convenient, and rewarding wallet for third party purchase experiences online.This is a critical role to manage key partnership tracks for Amazon Pay as we scale to a 10x business and reach millions of stores over the next 5 years. We will achieve this through growth through integrating with payment service providers (PSP) and revamping our partnerships with Top 10 e-commerce solution providers (CSPs). The ideal candidate is a problem solver, effective communicator with cross functional expertise thriving in a dynamic, evolving and fast paced environment.The candidate will have opportunity to own key partnership relations and programs responsible for broader customer and business impact. The ideal candidate needs to possess acute business judgement, with a track record of strong project delivery, client management (financial and business) and relationship management along with deep analytical acumen. This role will partner with global stakeholders and SMEs to organize and execute partner specific plans. The ideal candidate will have deep dive skills and customer obsession to have a great understanding of Amazon pay PSP/cPSP Experience and bias for action to use actionable insights to drive changes.Key job responsibilities• Organize for maximizing opportunities across Amazon Pay partners by partner interactions, internal performance monitoring, industry updates and cross functionally working with internal Amazon Pay stakeholders to identify gaps.• Develop project plans, and process control mechanism to manage projects that drive significant business impact, ranging from strategic alternatives assessments to low hanging opportunities • Monitor and review key metrics and provide recommendations for course correction/investments for different partners• Build programmatic frameworks to benchmark partner performance for business growth- collaborate with BD, compliance, business and product teams on a day-to-day basis internally and client externally to raise bar on delivery.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- The ideal candidate is a motivated self-starter who can independently work in a fast paced environment . He or she must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. The candidate must have superior verbal and written communication skills.- 5+ years of program and client management experience in payments/fintech with understanding of dealing with geographically vast and diverse network.- Experience executing/delivering programs, building processes and managing cross-functional groups to orchestrate and successfully complete deals.- Experience influencing internal and external stakeholders.- Strong data acumen with ability to identify trends and draw recommendations. ...

Compliance Manager, Risk and Compliance , North America Compliance Office

Amazon is seeking an innovative and results-driven financial services compliance professional to support the compliance program for Amazon Payments, Inc. (API), a FinCEN registered money service business operating in multiple US states as a licensed money transmitter. This role will focus on the further development of the API Compliance Program given current and future business products and services.Key job responsibilitiesAs a Compliance Manager within the 2nd line North America Compliance Office, you'll be instrumental in ensuring regulatory compliance for API, with a primary focus on financial crimes compliance. This role requires a resilient compliance professional who thrives in a dynamic, high-growth environment and can translate complex regulatory requirements into practical, innovative solutions.Key Responsibilities:• Lead the development and implementation of API's compliance strategy, ensuring alignment with legal and regulatory requirements • Provide guidance on AML/CFT compliance matters to cross-functional teams • Conduct comprehensive AML/CFT risk assessments and develop mitigation strategies• Spearhead the creation, documentation, and maintenance of robust compliance policies and procedures • Review, challenge, and approve risk records, policy breaches, and escalation matters • Prepare insightful reports for internal governance committees, highlighting key trends and recommendations• Support examination and external audit processes, ensuring organizational readiness and effective presentation of compliance controls • Monitor regulatory changes and emerging risks, proactively communicating developments to stakeholders • Champion customer-centric compliance solutions that balance regulatory requirements with business objectives • Drive innovation in compliance processes, leveraging data analytics and technology to enhance efficiency and effectivenessAbout the teamJoin our ambitious North America Compliance team, where we view compliance as a strategic enabler for Amazon's growth. We're passionate about innovation, collaboration, and maintaining the highest standards of integrity. Our team thrives on intellectual debate and is committed to upholding Amazon's core values in everything we do.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Deep understanding of AML/BSA and Money Transmission regulations, including the Bank Secrecy Act, NYDFS Part 504, Anti-Money Laundering Act of 2020, and FinCEN's National AML/CFT Priorities ...

Senior Software Development Engineer, Amazon Pay

Digital Payments off Amazon is a very large opportunity for us. Growing at 12% YoY, it is estimated that global ecommerce spend will exceed $15T in 2027. And digital wallet usage will constitute more than 50% of global ecommerce spend by 2025. Amazon Pay (APay) is our product in this space, and we feel we can provide compelling customer experience. There are unmet merchant and customer needs that we are best positioned to address – merchants need increased conversion, sales, and profits. Buyers want consistent access to payment methods they’d like to use, and better financing. We have, and are building, the primitives across Amazon Payments to address these needs better for our customers. For merchants our plan is to build a no-friction, competitively priced APay, which enables industry leading conversion lift with Alternate Payment Methods (APM) and Buy with Prime (BwP). For buyers we are building Amazon proprietary payment methods (Amazon Store Card, Amazon Gift Card), and industry leading installment rates. As the Senior Software Development Engineer for APay, you will play a pivotal role in shaping and enhancing our payment systems to deliver an unparalleled personalized and rewarding experience for our customers.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering team ...

Principal TPM, Amazon Pay

Digital Payments off Amazon is a very large opportunity for us. Growing at 12% YoY, it is estimated that global ecommerce spend will exceed $15T in 2027, and digital wallet usage will constitute more than 50% of global ecommerce spend by 2025. Amazon Pay (APay) is our product in this space, and we feel we can provide compelling customer experience. There are unmet merchant and customer needs that we are best positioned to address – merchants need increased conversion, sales, and profits. Buyers want consistent access to payment methods they’d like to use, and better financing.We have, and are building, the primitives across Amazon Payments to address these needs better for our customers. For merchants our plan is to build a no-friction, competitively priced APay, which enables industry leading conversion lift with Alternate Payment Methods (APM) and Buy with Prime (BwP). For buyers we are building Amazon proprietary payment methods (Amazon Store Card, Amazon Gift Card), and industry leading installment rates.As the Principal Technical Program Manager for APay, you will play an important role in bridging the engineering and product teams to shape and enhance our payment systems to deliver an unparalleled personalized and rewarding experience for our customers. As a member of the APay Tech leadership team, you will contribute innovative ideas and refine our strategic direction, and processes. Your responsibilities will span from fostering strong partnerships with cross-functional teams across Amazon to envisioning and ensuring effective roadmap planning and execution at APay.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Product Marketing Manager, Amazon Currency Converter , Amazon Payments

Amazon Currency Converter (ACC) is part of Amazon Payment Products, a fast-growing business with new product launches and market-leading features which improve customers' payment experience on Amazon. ACC offers products for buyers (ACCB: Amazon Currency Converter for Buyers) and Sellers (ACCS: Amazon Currency Converter for Sellers, Seller Wallet). ACCB provides global Amazon buyers seamless payment solution for purchases on Amazon worldwide. ACCS and Seller Wallet provide global Amazon sellers a secure and convenient way to receive their revenue from selling on Amazon worldwide. The ACC Marketing team is looking for a self-motivated and experienced Product Marketing Manager. The scope of role includes formulating marketing strategies, managing marketing roadmap, driving high-quality conversions across a vast array of campaigns for our global customers and Sellers and developing scalable mechanism through Marketing automation. You will work cross-functionally to drive product adoption and retention by communicating effectively with stakeholders in different teams and job categories; Product, Design, Business Intelligence, Sales, Tech, Finance, Legal and so on. This requires deep understanding of customers, business, products, levers for success, ability to deliver results, and skills to handle conflicting priorities.The ideal candidate is a self-starter who is comfortable dealing with ambiguity, making metrics and data driven decisions with taking risks, and has a strong desire to learn and lead in a fast-paced environment. You are able to think strategically, look at the business analytically, and implement flawlessly. We are eagerly pursuing innovations on payment experience for Amazon buyers and Sellers. If you're excited by delivering innovative experience and working with variety of stakeholders in a fast-paced environment to delight our customers worldwide, this is the perfect opportunity for you.Key job responsibilities• Develop and execute online marketing strategy for driving product adoption and customer retention.• Align strategy with cross functional stakeholders and business leaders.• Create, review and raise quality of marketing materials such as email, website, and banner contents. • Develop new metrics and targeting logic, and implement automated process for customer targeting. • Leverage a variety of channels and tools (e.g. email, website, social, video) to effectively communicate with the right target audiences.• Analyze qualitative and quantitative data for insights.• Document plan, performances and test results. • Drive marketing automation, process standardization and collaboration with stakeholders.BASIC QUALIFICATIONS- 4+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion- Experience managing and measuring marketing performance in various channels ...

US and WW Finance partner for Amazon Pay, Amazon Pay Finance

The US and WW Finance partner will be a key member of the WW Amazon Pay Finance team expected to primarily cover the whole US business and additionally across other geos (US, EU, JP), supporting current and new activities through strong finance support to Global Amazon Pay businesses partners and teams (Go To Market, Sales, Account Management, Products and Marketing, etc …).The right candidate will be self-motivated, have strong business judgment, considerable financial acumen and keen to work in an environment that offers opportunity to (re)implement and (re)think every process as per Amazon Day 1 DNA. This role requires the ability to interact and collaborate with cross-functional teams including sales, client account management, program management/GTM (Go To Market), integration and marketing. The candidate must be able to balance challenging priorities, meet tight deadlines and provide insights and recommendations backed by data driven analysis. This role will also work with other functional stakeholders such as accounting, legal, and compliance to manage risk and ensure processes result in compliance.Given this new business launch we, Amazon Pay Finance team, are supporting the business teams in one of the biggest business model change happening within whole Amazon which by definition creates lot of great opportunities, reporting and analysis implementation and improvements, leader visibility and challenges to implement from scrap many processes, revamp business/financial modeling and think everyday truly as Day 1.Key job responsibilities• Work closely with business partners and teams to deliver insightful recommendations to achieve financial goals and drive success• Support deal desk in US and contribute to the deals and negotiations approval process by providing profitability analysis and pricing guidance to teams• Implement a strong controllership environment and improve controls over operational and financial metrics (P&L)• Top to bottom P&L ownership, driving profitable volume growth and OPEX optimization• Identify opportunities to improve, scale, or simplify finance tools and processes across teams and organizations by bringing automation for models and reporting• Support and contribute to recurring activities such as Month End Close, xBRs and Planning cycles (5YP/OP1/OP2/Guidances) • Use solid financial knowledge and business acumen to create financial models to support the team in their business decisions: deal approving, business development, partnership negotiationsAbout the teamAmazon Pay Finance team is WW structured with team members being spread across the world (EU/US/JP). We support Amazon Pay business which is Amazon's externally-facing payment solution for merchants, facilitating payment transactions between Amazon customers and (external) merchants. Amazon Pay Finance sits within Amazon Payments (AP) which is responsible for building, maintaining and ensuring the security of the Payments platform used across all of Amazon’s Consumer organization (excluding India) and enabling it to be used more broadly across other parts of Amazon. BASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- Bachelor's degree in finance, accounting, business, economics, or a related analytical field ...

Director, Amazon Pay US and Europe, Consumer Payments

Amazon Pay’s mission is to provide Amazon customers a superior paying experience anywhere they shop. With Amazon Pay, we connect merchants with any Amazon customer in the world, delivering identity and payment services that remove friction for consumers and help merchants grow their sales. Our objective is to make Amazon Pay a ubiquitous payment option for customers. Today, Amazon Pay is available in 18 countries, enabling merchants to leverage our trusted, seamless buying experience to allow more than 300 million active Amazon customers to purchase from them.As the Director for Amazon Pay, you will fully own the design and execution of the customer acquisition and growth strategy in the US and EU, ultimately owning the P&L and overseeing business decision-making and strategies. The role oversees Strategic Account Sales, Strategic Account Management, Solution Architecture, Program Management, and Marketing. You will play a pivotal role in shaping strategies to deliver an unparalleled, personalized, and rewarding experience for our customers. As a member of the Amazon Pay leadership team, you will contribute innovative ideas and define our strategic direction. We can also consider applicants in London or Luxembourg.Key job responsibilitiesStrategy Development: - Formulate, communicate, and execute a comprehensive business strategy for the EU and US aligned with the company's overall objectives.- Define and drive Amazon Pay’s strategic direction in the EU and US.- Identify market trends, analyze the competitive landscape, and explore growth opportunities to inform strategic decisions.- Collaborate with the product team to drive product development aligned with market needs in the EU and US.- Shape global product and technology directions for Amazon Pay.- Represent Amazon Pay externally to partners, merchants, regulators, and other stakeholders.Financial Management: - Take ownership of the P&L for the EU and US, ensuring financial goals and targets are met.- Implement cost-effective measures and revenue-generating initiatives to maximize profitability in the EU and USMarket Expansion: - Drive market expansion initiatives, exploring new customer segments, and product/service offerings. - Develop and nurture strategic partnerships to support business growth. Customer Focus: - Establish and maintain strong relationships with key clients and stakeholders.- Implement customer feedback loops to enhance the Amazon Pay experience and drive customer satisfaction. Risk Management: - Identify potential risks and devise effective risk mitigation strategies. - Monitor regulatory changes and ensure compliance with industry standardsBuild a Customer-Obsessed Team & Culture: - Cultivate a team that is passionately customer-centric and continuously strives to innovate on behalf of customers.- Attract, develop, and retain top talent to build a diverse and high-performing team.- Foster a day-one culture that emphasizes customer obsession, innovation, ownership, and relentless delivery.- Make strategic investments in software systems and architecture while influencing technology decisions in partner teams.- Collaborate with other technical leaders to drive synergy and alignment across Amazon's technology landscape.Success Metrics- Revenue growth in the EU and US regions.- Increased customer adoption and merchant satisfaction rates.- Operational efficiency and cost-effectiveness.- Delivery of innovative, customer-obsessed payment solutions.BASIC QUALIFICATIONS- Bachelor's degree (or equivalent) is required for this role, or related work experience. ...