Amazon Operations Services US LLC

The North American Food Safety Operations Program Team ensures that all Amazon Distribution and Retail/Grocery Fulfillment sites meet safety criteria, regulatory requirements and brand standards. They collaborate with a diverse range of internal stakeholders to develop and implement comprehensive policies and procedures across the fulfillment network. They excel at translating food safety initiatives into clear, actionable guidelines, facilitating seamless adoption across the fulfillment network.Key job responsibilities- Develop, enhance, and optimize Amazon Food Safety Operations programs and standard work protocols, ensuring alignment with industry best practices and regulatory requirements - Design, implement, and evaluate comprehensive training programs to drive food safety execution at the retail level for maximum proficiency and effectiveness - Develop, enhance, and optimize requirements for third party vendors (e.g., pest control vendor, sanitation vendor) and manage their performance- Proactively identify opportunities for leveraging external expertise, then source, manage, and collaborate with third-party consultants for validations, research, and benchmarking to continuously improve food safety programs - Establish and maintain a robust set of program metrics and key performance indicators (KPIs) to measure output performance, track progress, and identify areas for improvement in food safety programs, using data-driven insights to inform continuous improvement efforts - Lead cross-functional teams to implement food safety initiatives, ensuring seamless integration with existing operational processes and systems - Compose and edit detailed business review documents to effectively communicate food safety program health and program improvement initiatives A day in the lifeIn this role, you will be elevating food safety compliance standards across Amazon's network of Distribution and Retail/Grocery Fulfillment sites. Your typical day will blend strategic planning with innovative program development. You’ll work with a diverse range of internal stakeholders to ensure smooth implementation of program changes. You'll analyze trends, conduct comprehensive program assessments, and collaborate with third-party experts when required to continuously enhance our processes. This fast-paced role requires a balance of strategic thinking and analytical skills. About the teamThe North American Food Safety Operations Program Team designs, enhances, and governs operational food safety programs that drive compliance, mitigate risk, and support scalable business growth. We collaborate across stakeholder groups to drive food safety standards, standard work, culture, and training. We leverage metrics and technology for continuous improvement. Our initiatives ensure the safety of products for millions of customers, reinforcing their confidence in Amazon.BASIC QUALIFICATIONS- Bachelor’s degree in Food Science or a related field- 5+ years of experience managing Food Safety and Quality in a large-scale retail or manufacturing environment (multi-store/multi-plant)- Experience applying Food Code requirements across local, state, and federal food regulations- Experience leveraging technology to drive process improvements- Program management experience- Knowledge of Microsoft Office products and applications at an advanced level ...

The North America Upstream Food Safety Controls (UFSC) Supplier Controls Manager is responsible for ensuring all sites that produce, pack, hold, or distribute private brand products or ingredients used in private brand products meet safety criteria and regulatory requirements. They work across multiple internal and external stakeholders to ensure new suppliers are approved prior to first production and existing suppliers maintain their approved status or stop supplying product.Key job responsibilities- Manage the new supplier onboarding program; assess risk to determine the type of onboarding required- Manage the supplier maintenance program; determine if risk profile has changed; identify the right level of maintenance required based on risk- Monitor, track and communicate progress to timelines- Escalate to senior leadership when suppliers do not meet requirements or miss timelines- Take actions to discontinue use of or stop the sale of products produced by poor performing suppliers, working cross-functionally to gain - Create and conduct trainings for program updates to internal and external stakeholders- Proactively identify existing process gaps; establish mechanisms where needed and provide inputs and support to close gaps to mitigate risk and increase efficiency- Author/contribute to monthly and quarterly reporting, including accurate metrics/data tracking against targets, and program progress against goals- Provide subject matter expertise to influence Supplier Controls policy, standards, program and tech roadmap- Ability to work off-hours to accommodate international stakeholdersA day in the lifeThis role ensures every private brand supplier (manufacturer, co-packer, distributor) meets Amazon's high safety and compliance bar. You will spend the bulk of your time communicating with business partners to track new/changes to sites and overseeing our third party auditing companies to ensure audits are conducted timely and with high quality. You will also help to continuously improve our programs by proposing, getting approval for and implementing changes (e.g. updating our audit standards).About the teamThe North America Upstream Food Safety Controls team provides food safety and regulatory expertise to design, commercialize, and maintain Amazon branded food products including pet food and dietary supplements. Our programs identify and manage food safety and compliance risk end-to-end, from site selection to ASIN approval and post-sales monitoring. The team is comprised of sub-programs that cover product-level food safety and regulatory compliance, supplier-level food safety and compliance, and food contact packaging compliance. The team works closely with and supports incidents and escalations and process improvements and automation through operations excellence. BASIC QUALIFICATIONS- Bachelor's degree in food science, or a related field- 3+ years of experience at a food manufacturing or distribution site, or a third-party auditing company- Knowledge of GFSI schemes and/or dietary supplement GMPs; FDA and USDA regulations- Experience leveraging technology to drive process improvements- Experience working independently and managing multiple projects simultaneously ...

Global Solution & Risk Compliance (GSRC) is looking for a dynamic and seasoned product leader will be responsible for defining, building and delivering the end-state experience of our associates in efficiently performing their operational work in line with our 3YP. Starting from definition of user requirements, the role will drive product strategy, specifications, overseeing and owning the overall product development and delivery in close collaboration with our partner tech team(s). The Sr Product Manager will be responsible for effective engagement with both tech teams and global operations ensuring that we optimize our capacity for best return to our Customers across our different objectives (quality, cost and experience primarily) and we consistently deliver on our committed goals. We are looking for a Product manager who will own and drive product management across a range of products across work item storage and ingestion, clustering, work execution user interface and quality control as well as defining and delivering additional opportunities for associate work assistance/automation. About this roleYou will be leading high-impact initiatives to improve associate experiences across regulatory compliance functions, helping associates to complete work items with effective robust tools to deliver and improve upon Quality and Throughput Key Performance Indices (KPIs). You will drive the product vision and roadmap, partnering with tech teams and stakeholders across compliance functions and deliver engaging features that delight operational and program customers and drive key business metrics. This is a highly visible role that will require a customer-obsessed mindset, strong collaboration skills, and the ability to influence without authority.Key job responsibilities• Define product strategy and manage the product roadmap• Develop detailed business requirements, user stories, and product specifications• Work cross-functionally in developing an idea and gaining support from all stakeholders• Overseeing and owning the overall product development and delivery• Establish metrics and key performance indicators for success• Develop go-to-market strategies to drive awareness, education and selling partner adoption• Building strong partnerships with both technical and non-technical teams such as analytics (data, system development and business intelligence engineers, software developers, etc.), operations, supply chain, and finance teams• Provide differentiated insights based on key metrics, historical data and post-mortem analysis Communicate with senior management and other business/technical partners on product decisions, program status and risksBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Do you want to be part of one of the fastest growing and fastest moving organizations inside the world’s most customer centric company? Do you enjoy breaking down and solving complex problems focusing first on our customer and working backwards? If so, Amazon Transportation Services (ATS) is looking for an Senior Operations Manager responsible for the strategic streamlining of border crossing operations to enable the access of products from US Fulfillment to our customers in Mexico.Candidates for this role must be capable of negotiating with carriers, couriers, warehouse operators or distribution networks to design the best possible cost to serve for our clients and the business. The role is expected to prepare and be accountable for the organization performance (monthly and quarterly business reviews), Peak readiness docs, and PRFAQ as needed. This role is expected to align and negotiate with senior management to drive projects that improve speed of delivery, cost to serve, and operational efficiencies.Role is located in Laredo, Texas, USA with flexibility to travel to Mexico City and to any other US/MX border cities such as Tijuana-San Diego, Ciudad Juarez-El Paso.The ideal candidate is decisive and able to make decisions at critical times and whilst under pressure. You must be able to lead a team and be sensitive to the needs of others, demonstrated ability to work in a fast-paced, deadline-oriented work environment.Key job responsibilities- Daily, Weekly, and Monthly Business Reviews with 3P couriers to ensure data-driven improvements- Onboarding of new couriers or logistic service partners, ensuring compliance with customs requirements for imports and exports- Drive innovative solutions to simplify imports and exports processes in conjunction with tech and product teams- Document writing and presentation to senior leadership for strategic program launches and expansion- Aligning mid term and long term strategies for cross border operations working backwards from customer experience- Launch 3P managed operations at different border crossing locations- Design lean ops structures including mechanical and labor capacity and drive implementation with 3PBASIC QUALIFICATIONS- 3+ years of employee and performance management experience- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays ...

Amazon Transportation Services (ATS) manages best-in-class surface transportation programs for our internal and external customers. Connecting vendors, fulfillment centers, sort centers, air gateways, United States Postal Service (USPS) and final mile delivery stations. If a truck load needs to be moved, we deliver results. Amazon is one of the most recognizable brand names in the world and we distribute over a billion shipments each year to our loyal customers.ATS is seeking a Supply Chain Manager/ Middle Mile Performance Manager to help develop a world class logistics process that delivers goods on time at the best cost. Our team objective is to manage to excellence freight flowing through our North American transportation networks, specifically focused on transportation carrier programs and performance.Want to learn more about working with Amazon Transportation Services? Check out this video! https://www.youtube.com/watch?v=en5YqrtBGvY&feature=youtu.beKey job responsibilities - Collaborating on the design, development, and delivery of key programs, metrics, reports, analyses, and dashboards to drive key business decisions across customer-facing programs. - Strategically assessing how Middle Mile Box Truck most efficiently serves each program to identify opportunities and align with key stakeholders to insert Middle Mile Box Truck into the program decision-making processes. - Influencing third party (3P) carrier leadership and Amazon technology teams to identify and drive process improvements that improve service, iterate technology and enhance vendor engagement and growth. - Analyzing data accross databases (using Excel, Access, SQL and/or other data management systems) and performing ad hoc reporting and analysis as needed. - Identifying appropriate performance metrics for each program and ensure consistent measurement and accountability. - Traveling domestically 25% - 50%. BASIC QUALIFICATIONS- 5+ years of supply chain experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor's degree- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...