Amazon Logistics, Inc.

As a Senior Program Manager in Amazon's Last Mile Science and Analytics team, you'll be at the forefront of revolutionizing e-commerce delivery. Your role is pivotal in optimizing the final and most critical phase of our vast logistics network. You'll lead the development of AI and machine learning solutions that directly impact the speed, efficiency, and cost-effectiveness of delivering millions of smiles to customers' doorsteps every day.In this role, you'll bridge the gap between advanced data science and practical business applications, translating complex algorithms into user-friendly tools that drive our last mile operations. You'll work with a diverse team of world-class scientists, engineers, and operations experts, leveraging Amazon's unparalleled data resources and technological capabilities.Your decisions and innovations will have a direct, measurable impact on customer satisfaction, operational efficiency, and Amazon's bottom line. This position offers a unique opportunity to tackle some of the most complex challenges in logistics at a global scale, pushing the boundaries of what's possible in the last mile delivery space.If you're passionate about using technology to solve real-world problems, thrive in a data-driven environment, and want to shape the future of how goods are delivered worldwide, this role is for you. Join us in our mission to make Amazon the earth's most customer-centric company, one delivery at a time.Key job responsibilitiesResponsibilities:• Drive the product vision and strategy for last mile delivery optimization tools• Collaborate with data scientists to translate complex algorithms into user-friendly products• Gather and prioritize product requirements from stakeholders across Amazon's global operations• Work closely with engineering teams to develop and launch new features and products• Analyze product performance metrics and user feedback to guide continuous improvement• Create and maintain product roadmaps, balancing short-term needs with long-term strategic goals• Communicate product updates and value propositions to internal teams and leadershipA day in the lifeWe are Amazon's Last Mile Science and Analytics team, dedicated to improving e-commerce delivery. We work to optimize our vast network, forecast demand using machine learning, and enhance route efficiency. Our efforts focus on developing innovative delivery methods, applying AI to solve complex problems, and conducting geospatial analysis. We create simulations to refine processes and plan capacity effectively. Operating globally, we strive to develop adaptable solutions for diverse markets. We aim to advance logistics science, continually improving speed, efficiency, and customer satisfaction, in support of Amazon's mission to be Earth's most customer-centric company.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with non-tech teams- Demonstrated experience leading the development of complex, algorithm-driven products from conception to launch- Proven track record of using data analytics to drive product decisions, with expertise in SQL and data visualization tools- Experience with cloud computing platforms and distributed systems- Demonstrated ability to communicate complex technical concepts to both technical and non-technical audiences- Track record of cross-functional leadership and influence without direct authority- Deep understanding of agile methodologies and experience leading agile teams ...

NA Ops Sustainability Strategy & Execution (SSE) is looking for an experienced, driven, analytical, and creative Senior Program Manager, Middle Mile Sustainability to support Amazon Transportation Service’s carbon reduction goals. An ideal candidate will: 1) serve as a liaison between sustainability and business teams within Middle Mile, 2) drive the overarching sustainability strategy, and 3) track carbon abatement and carbon intensity. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done. You will be able to take large, complex projects and break them down into manageable pieces, develop functional specifications, and then deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.The Senior Program Manager, Middle Mile Sustainability will need an individual with experience delivering results while balancing customer needs, data analysis, project and stakeholder management, and internal/external communications.Key job responsibilitiesThis role is inherently cross-functional—you will work closely with WW Sustainability, WW Ops Sustainability, Core Operations, Legal, Finance, Network planning, and executive teams. This job will require exceptional communication skills and having the ability to work independently in a high pressure environment with all levels of leadership, and exercise sound judgment where clear guidelines may not exist. The successful candidate will be proficient at solving transportation challenges and possess a bias to get things done and deliver results. Other responsibilities include:• Develop core program management documentation• Address barriers through problem solving and coordination with stakeholders• Influence strategic roadmaps for the networkBASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in program or project management- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Delivery Service Partner (DSP) Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space. We are looking for a dynamic, organized self-starter to join as a Sr Product Manager for DSP Business Reviews for the Last Mile team. This person will deliver improved DSPs through optimization, innovation, global scaling, and customization of our flagship DSP product - the DSP Business Review. This person will own the creation of new strategies, reporting mechanisms, deep performance analysis, and cross-functional partnerships with existing product and program teams. We are seeking bar-raising candidates who are able to: - Partner with cross functional stakeholders to drive a culture of consistent improvement - Identify, develop and improve strategies for the DSP onboarding and training process - Provide reports, insights, and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners - Collaborate at high-levels of decision-making, building trusting relationships centered on our DSPs and customersThe ideal candidate is customer obsessed, highly organized, works effectively with internal and external contacts, has the ability to shift gears at a moment's notice and enjoys the challenges of developing and improving processes in a dynamic organization. The successful candidate will also have exceptional written and verbal communication skills, superior attention to detail, and the ability to prioritize in a fast-paced environment. Moreover, the ability to work in dynamic and ambiguous areas is imperative. Operational knowledge of wide variety of and contractual concepts is essential to perform the role successfully. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

The DSP (Delivery Service Partner) Offer & Expansion team is part of the Last Mile Product and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases.Amazon’s Last Mile Claims team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will lead strategy on complex bodily injury auto claims, handling pre-litigation disputes and resolving litigated claims with cross-functional partners. Further, you will help develop programs and tools that contain costs, and continue successful third party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto insurance policies and experience with large transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreementsEssential Duties and ResponsibilitiesWithin the Last Mile Claims team, a successful candidate will support and report to a Senior Risk Manager and be enthusiastic about driving change, enjoy working hard, and being continually challenged. Duties may include, but are not limited to, the following: · Claims management of moderate and complex bodiliy injury and litigated claims. · Work with business units to implement strategies to limit complex high value claims and contain costs. · Develop strategy and action plans for claims in tandem with internal/external counsel, TPAs, and insurance companies. · Mediation and settlement strategy and attendance in conjunction with external legal partners, insurance companies, and TPAs. · Field and address business partners on-going questions and issues through claims resolution as needed. · Partner with internal teams to proactively prevent claims through safety measures. · Ensure that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external), and employs best practices to control claim costs. · Lead logistic complex claims management, develop and refine claims processes, and provide training as needed. · Direct claim reviews and ensure alignment with KPIs and Performance Guarantee. · Report out on business metrics to internal business teams, including logistics and Amazon’s captive insurance program. · Partner and direct external vendors and partners on innovative claims handling and initiatives that support simplicity and contain costs while enhancing the customer experience. · Effectively communicate recommended risk mitigation strategies to cross-functional and internal leadership teams. · Manage and advise on worldwide corporate auto exposures, delivery service provider projects, and other logistics operations. · Utilize and/or establish analytics, metrics, and benchmarking through multiple sources to evaluate loss trends. · Provide guidance and support for loss prevention matters to ensure an open, proactive, and effective risk management culture. · Assist in developing business proposals and case studies for presentation to senior leaders.Work across teams to share ideas, influence change, and deliver projects results.*Management of the end to end claims process, from intake to resolution, up to and including litigation.Key job responsibilitiesClaims management of complex high value bodily injury and litigated claims. • Work with business units to implement strategies to limit complex high value claims and contain costs. • Develop strategy and action plans for claims in tandem with internal / external counsel, TPAs and insurance companies. • Mediation and settlement strategy and attendance in conjunction with internal/external legal partners, insurance companies, and TPAs. • Field and address business partners on-going questions and issues through claims resolution as needed.Internal job descriptionBASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

At Amazon, we're working to be the most customer-centric company on earth -- including how we fulfill and deliver customer orders. The goal of Amazon’s Delivery Service Partner (DSP) Management Team is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class experience through the introduction of pioneering new products and services in the last mile space. We are looking for a Sr Program Manager, DSP Risk and Compliance, for the Last Mile team. The DSP Business Health Team works backwards from DSP performance and strategy to the Business Coach interaction and designs optimal tools and insights for Business Coaches to help DSPs improve at scale. This person will deliver successful DSPs through the creation of new programs, reporting mechanisms, deep performance analysis, and cross-functional partnerships with existing product and program teams. What operational improvements can help DSPs run efficient organizations? What challenges do DSPs experience with risk and compliance management? How do DSPs effectively manage their insurance costs? How do we scale these solutions across thousands of DSPs, hundreds of stations, and dozens of Business Coaches? Job Responsibilities: - Partner with cross functional stakeholders to drive a culture of consistent improvement - Identify, develop and improve strategies for the DSP onboarding and training process - Provide reports, insights, and recommendations to leaders of DSP programs & products as well as overall Last Mile leadership to drive increased effectiveness for our DSP partners - Collaborate on decision-making, building trusting relationships centered on our DSPs and customersThis role will involve working flexible with hours and travel (approximately 15%-30% on average depending on business projects). BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in HR shared services, IT services, operations and/or compliance ...

At Amazon, we are working to be the most customer-centric company on earth. One experience that we are constantly improving is how we fulfill and deliver orders right to the customer's doorstep. Our goal is to exceed the expectations of all our customers by ensuring that their orders (no matter how large or small) are delivered where and when they need them -- as quickly, accurately and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best-in-class delivery experiences through the introduction of pioneering new products, technology and services in Last Mile Delivery. This is a unique opportunity to play a key role in the rapidly growing Amazon Logistics organization. The Last Mile initiative is a highly visible program (internally and with our customers). Come join our team and help us make history! The Principal Tech Business Developer will be a key member of the Last Mile Products and Technology team, with responsibility for influencing business and product strategy (as a trusted advisor) and negotiating a wide range of deal types in collaboration with the Fleet Technology Products and Analytics teams. These efforts will culminate in the launch of new products and services that directly impact Last Mile delivery operations, including deployment of cutting edge driver and delivery vehicle technologies. For each project, you will lead required diligence, develop the deal structure and negotiating strategy, and own the negotiations end-to-end to closure. To be successful in this position, you need to be comfortable interfacing with C-Suite executives from companies of all sizes (from start-ups to industry leaders) and earning trust across multiple internal Amazon teams (e.g., finance, legal, corporate development, operations, etc.) to achieve your goals. You should also have familiarity with a range of deal types, including direct experience with product development, technology licensing and integration. A successful candidate will be highly analytical and resourceful, and will have the ability to work independently under time constraints to meet deadlines. The candidate will have a proven track record of end-to-end deal ownership and success delivering results in a fast-paced and dynamic business environment. Key job responsibilitiesInfluence business and product strategy as a trusted advisorNegotiate a wide range of deal types in collaboration with the Delivery Service Partner and Amazon Global Communities product and technology teamsLead required diligence, develop the deal structure and negotiating strategy, and own the negotiations end-to-end to closureInterface with C-Suite executives from companies of all sizes (from start-ups to industry leaders)Partner across multiple internal Amazon teams (e.g., finance, legal, corporate development, operations, etc.) to achieve your goalsManage large-scale product development and/or technology relationshipsBASIC QUALIFICATIONS- 8+ years of developing, negotiating and executing business agreements experience- 8+ years of professional or military experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level ...

At Amazon we deliver billions of packages every year, in addition to the many packages delivered by 3rd party carriers like UPS. Our Last Mile organization is responsible for the customer experience of receiving the delivery, and by taking ownership of that we can innovate in that space: Same Day delivery and delivery by walker, to name a few. We can continue to surprise & delight customers by bringing their packages to the place they are most convenient and expected, on time, and with the lowest delivery cost to us. The Cycle Planning team plans which packages will be dispatched earlier vs later, optimizing for cost, delivery success, and customer delight.We are looking for a Software Development Engineer who loves solving hard problems in a collaborative environment, has high standards for quality and maintainability, and is looking to grow into a space where they can have high impact on customers. You will work with other engineers on our team and in adjacent teams, as well as with research scientists, senior engineers, and product managers, to develop software to automatically create the best cycle plans, which are used all over the globe, multiple times, every day. Our team is dedicated to diversity & inclusion. The hiring manager is on the global board of Amazon Women in Engineering and founded the San Luis Obispo Hour of Code efforts, which in 2019 taught 4,000 schoolchildren how to code. We expect that it is everyone’s job to grow themselves and help others grow, and we also mentor college student interns. This team is located in beautiful San Luis Obispo, California. Located 200 miles from the San Francisco Bay Area and also 200 miles from Los Angeles, it is a small town in rural country with world-class wineries, pristine beaches, and great hiking and mountain biking trails. Skiing, mountain climbing, and rafting are 4 hours drive away in Sequoia National Park. Alternately, successful candidates can be located in Bellevue, Washington, a short distance from Seattle. Key job responsibilitiesAn SDE on the Cycle Planning team collaborates both within the team and with SDEs on adjacent teams, with TPMs and PM-Ts, to deliver scalable software that makes optimization decisions on when packages should be dispatched. SDEs also mentor intern/apprentice and junior engineers, improve the performance, maintainability, and availability of existing software, and respond quickly to high severity events. Engineers on this team work closely with Science, Tech SMEs, Program and Product managers across the Last Mile organization, as well as business PMs to resolve any production issues and support expansion and feature launches.A day in the lifeSDEs design, implement, and operate our running software. Daily activities may include attending daily team scrum meetings, estimation of future tasks, design discussions and reviews, as well as coding and reviewing other code reviews and performing deployment and monitoring duties. SDEs are also responsible for learning necessary and ancillary skills (both hard and soft) as well as mentoring others and being mentored. All engineers are also expected to participate (after suitable onboarding) in a weeklong oncall shift, during which they must be available if called 24/7 during the shift.About the teamThe team values high degrees of trust and connectedness, safe spaces in which to try and fail and learn, and a positive continuous improvement culture. Even though some are geographically dispersed, we stay connected through periodic in-person team events and online connection opportunities. BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language ...

Are you interested in building the future of e-commerce delivery? Do you want to be a part of team establishing the next big B2B initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire transportation industry.We are looking for an innovative leader for our Marketing Operations team to take on the unique opportunity to shape and own the marketing tech stack, managing marketing and communication technologies, including email, automation, and marketing analytics solutions, at a global scale. We are seeking a data-driven, organized and passionate individual, who can effectively drive a vision that enables the marketing team with self-service tools to improve efficiency and customer impact. A proven track record in taking on end-to-end ownership and successfully leading teams to deliver results in a fast-paced, dynamic business environment is strongly preferred.Work at both the strategic and tactical level to champion bold, innovative automation, creating and communicating a vision for long- and short-term marketing operations requirements.You will be the ideal candidate if:• Leverage automation to improve processes and productivity, and make recommendations to support an organization scaling at rapid pace• Manage complex roadmaps gracefully and balance contending priorities in a rapidly changing environment• Collaborate closely with technical teams, marketing and communication stakeholders, and international counterparts to deliver tools and templates that can scale globallyBasic qualifications• Experience managing high-performing teams• Certified in Pardot, Marketo or similar Marketing Automation platforms• Project delivery experience with MarTech, lead management, or demand generation operations (e.g. integrating new 3rd party tools, migrating CRM or marketing automation platforms)• Experience with central sales tools (e.g. Salesforce) and/or marketing automation systems (e.g. Pardot/Marketo) including setting up end-to-end Marketing Automation data flows.• Bachelor’s degree in Marketing, Business, or relevant field of study• Experience using data and metrics to measure impact and determine improvementsPreferred qualifications• Intermediate proficiency with HTML/CSS• Familiarity with SQL; experience with analytical tools such as Tableau and ability to dive deep into and create metrics and reporting• Project management skills with track record of delivering on-time, within-budget initiatives that meet and achieve goals• Motivated self-starter who flourishes with working in ambiguous, complex and challenging environments of a rapidly evolving business• Strong written and verbal communication skills• Ability to manage multiple parallel projects and deliver quality releases on scheduleKey job responsibilitiesImplement and manage marketing and communication technologies, including email, automation, and marketing analytics solutions that accelerate marketing effectiveness• Own and and establish best practices for marketing technology infrastructure, including database/lead management, data hygiene and enrichment, system governance and security, campaign creation, reporting, and integrations with first-party and third-party systems• Develop technology solutions that enable customer segmentation and personalization at scale• Identify opportunities for automating ingestion of data into and out of marketing tools• Define and manage marketing tracking and attribution at scale, develop reporting dashboards, and prioritizing work with BI and BA• Building effectivelead scoring and management processes• Train and support Marketing team members, developing best practices and materials to standardize and scale campaign activations• Develop standardized processes and programs that allow marketing team members to self-serve in the creation of complex, multi-stage automated marketing programs• Work closely with cross-functional teams to enable smooth data flows and integrated reporting between related tools (e.g. into Salesforce)A day in the lifeWe are seeking an innovative, resourceful, and collaborative Sr Manager, Marketing Operations to lead marketing analytics, automation and lead management initiatives across our marketing lifecycle. You will guide strategy and solutions for improvements to existing tools and platforms, drive integrations with other internal teams’ data (e.g. Salesforce), and implement best practices that improve marketing attribution, lead management processes and data availability across team.Successful candidates should be analytical, comfortable thinking big and diving deep, and have a proven track record of end-to-end project ownership and successfully delivering results in a fast-paced, dynamic business environment.About the teamOur team is changing the way we interact with customers around the globe and building a new, emerging business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire transportation industry. We are at the forefront of this change - its an exciting time.BASIC QUALIFICATIONS- 10+ years experience in a similar environment building and enhancing marketing automation and operations ...

Passionate about books and reading? The Books Kindle Content team is responsible for helping millions of customers find books they love through relevant content recommendations and innovative shopping experiences. We are looking for a Senior Technical Product Manager to own and drive strategic projects. In this role you will partner with product, engineering and data science partners to build, test and evolve ML models that deliver increasingly personalized book recommendations to our customers. You will develop systems and services to scale personalization artifacts, enabling teams across Books to personalize every customer interaction. You’ll participate in developing the strategy and roadmap within the broader, highly-visible Customer Engagement team, and will own the day-to-day delivery of new experiments and features.The right candidate is highly analytical, will demonstrate strong business judgement and understand the science concepts (algorithms) powering personalization experiences. The role is both strategic and operational, and is a great fit for someone who thrives in a dynamic environment and can think big while diving into the details to execute flawlessly. Successful candidates will have a track record of delivering technology products in a distributed and matrixed organization, through strong product management and problem-solving skills, and the ability to motivate, influence and collaborate effectively with global stakeholders.Key job responsibilities• Invent, incubate, and manage product and feature concepts that connect new and existing readers with books they love.• Develop product requirements, prioritize key initiatives and manage milestones with inputs from stakeholders across the organization related to core ML models, content ranking, and a suite recommendation services.• Own and manage a portfolio of books recommendation strategies, including tracking, optimizing and reporting on their performance.• Help define product strategy and manage the product roadmap (both directly for the Core Recommendations team and within the broader Customer Engagement organization).• Enable teams across the Books organization to create personalized experiences for customers by building and scaling personalization systems and services.• Communicate with senior management and other business/technical partners on product decisions, key results and durable learnings, program status and risks• Operate with significant autonomy to deliver results and achieve the goals and objectives of both your team and the broader organization.About the teamThe Kindle Customer Experience Product Management team owns the customer facing software experiences across all Kindle devices and apps - ranging from how you read, navigate, acquire content and more. Our mission is to be the world's favorite place to read, write and get more out of reading. We are open to hiring candidates to work out of one of the following locations:Seattle, WA, USABASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience technical product management- 8+ years of product or program management, product marketing, business development or technology experience- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic and tactical, cross-functional operations and technology projects associated with the launch and retrofits of Sub Same Day (SSD) FC buildings. This role requires scoping and creating project plans, developing processes, mitigating schedule risks, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Travel expected 25%Key job responsibilities - Supporting the development of launch strategy - Developing launch teams program to ensure successful site launches - Partnering with other teams to source, allocate and coordinate launch resources- Work with stakeholders to align responsibilities and mitigate risks to project execution - Managing and delivering results on complex projects across multiple organizations - Gathering and analyzing data on launch performance results - Creating, communicating and managing budget for launch support - Innovating to improve processes and continuously removing cost from our launches and operations-Weekly, Monthly, and Quarterly Reporting- Manage end-to-end program health and goal delivery- Establish Planning cadence with stakeholder teams- Economic Models for cost/benefit of initiatives upon intakeAbout the teamThe SSD FC Launch team supports the Rapid and Rural Logistics organization in the planning and build-out of new SSD FC fulfillment centers across the United States. The team coordinates project plans and tracks execution across stakeholders from business, technology, design, and construction teams. BASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements ...

You will lead strategy on claims processes and TPA performance. Further, you will help develop programs and tools that contain costs, and continue successful third-party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto and general liability insurance policies and experience with large transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner and leading teams to achieve optimal claims outcomes. You will help build processes and strategies for handling new issues and programs that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements, to large strategic projects and implementations.Key job responsibilitiesWithin the Amazon Delivery organization, the successful candidate will support and report to a Senior Manager on the Logistics Claims Management team, focusing on TPA performance, process improvement, and vendor oversight. Duties may include, but are not limited to, the following:• Oversee and lead a team of Risk Managers accountable for the management and oversite of commercial auto bodily injury, physical damage and property claims globally.• Accountable to TPA performance and ensuring the delivery of WoW, MoM, and EOY goals. • Develop strategy and actions plans to lead process improvement initiatives through internal and external team collaboration. • Work closely with third party administrator (TPA) and insurance partners to drive continuous improvement, while supporting simplicity, efficiency, and cost containment.• Effectively communicate recommended risk mitigation strategies to cross-functional and cross organizational internal leadership teams globally.• Leverage subject matter expertise to deep dive processes, challenge status quo, and develop tactful solutions that will be impactful to program goals.• Support internal audits to ensure quality and compliance are in accordance with client service instructions and performance expectations.• Partner with vendors to develop and/or update standard operating procedures that align with program goals.• Utilize and develop metrics to make data driven decisions for process evaluations and recommendations.We are open to hiring candidates to work out of one of the following locations:AUS11-CO(Austin, TX,US) | BNA12-CO(Nashville, TN,US) | JFK27-CO(New York, NY,US) | PHX12-Corp Office(Tempe, AZ,US) | SEA82-Everest(Bellevue, WA,US)About the teamAmazon’s Logistics Claims Management team is seeking a talented, tenured claims professional and leader to support our rapidly growing and evolving global auto program.BASIC QUALIFICATIONS• 10+ years’ experience handling auto liability and property damage claims• 6+ years’ claims leadership experience• 6+ years’ bodily injury and litigation experience• Valid Property & Casualty Adjuster’s License• Proven ability to lead projects while demonstrating forward thinking and a high level of initiative.• Ability to balance competing priorities while handling each with a level of urgency.• Strong interpersonal and communication skills, with ability to professionally communicate both verbally and in written format. ...

The Americas Deliver Service Partner (DSP) team partners with entrepreneurial individuals who manage their own delivery businesses (DSPs) across the US, Canada, Brazil, and Mexico. Together, we build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders. The Americas DSP’s North Star goal is to improve DSP Quality. Quality partners are hands-on operator inspiring leaders that operate safely and reliably, meet performance standards, take a long-term view of their business relationship with Amazon as they engage with the program, adhere to program policies, and manage healthy businesses.The Sr. PM, DSP Acquisition is responsible for developing, testing, and deploying tactics to continue to attract and develop the right internal and external leads to become new DSP owners and set the vetting process to ensure Amazon selects the right partners. Their main objective is to find DSP candidates who will quickly ramp up their businesses to consistently perform above the Quality bar, when and where we need them in an effective and efficient way. Working backwards from Amazon’s capacity needs, the Sr. PM, DSP Acquisition helps define the strategy for delivering those Quality DSPs in the locations where they are needed, when they are needed, and with high conviction that the DSP is the right partner to manage the business. The Sr. PM, DSP Acquisition understands the negative implications of launching the wrong DSP owner and therefore obsesses over bringing owner leads who will raise the bar. To that end, they manage a bullet-proof process and constantly aim to improve it. They drive to automate every step that can be automated and, where they rely on others taking action, they create mechanisms to ensure consistent delivery with the highest standards and they audit frequently. They experiment and test new tactics to continuously improve the team effectiveness and efficiency. The Sr PM will also manage products to continue to improve the DSP program, such as Pinnacle, Road to Ownership, etc.This is not an operations role.Key job responsibilitiesAs a Sr. PM, DSP Acquisition Marketing, you will work with a team of two individuals who are responsible for the DSP Acquisition Marketing products. Your ultimate goals are: i) Providing the business with the quality DSP leads it needs, exactly when and where it needs them in spite of ever-changing forecasts. ii) Increasingly target leads who will raise the bar, performing better than 50% of the existing network. To achieve these, your key responsibilities will be: • Help drive DSP Acquisition for new programs (middle mile, sub same day, micromobility) and new geographies • Lead different products to strengthen the DSP network such as Pinnacle (to recognize best DSP partners), Road to Ownership, etc. • Utilize data-driven insights to optimize processes. Test and learn. • Act as a main POC for the DSP Acquisition team on parity topics across programs. • Design the mechanisms to meet long-term business goals. • Define the long-term strategy and plan for the DSP Acquisition programs that the candidate owns. Distill diverse inputs from large customer segments and stakeholders to set a vision, design a strategy, and achieve consensus on priorities. • Trust but verify. Create mechanisms that ensure every party involved executes your plan in alignment with the highest standards. • Influence others, drive change with internal and external organizations to unblock the DSP Acquisition team so they can deliver for our customers. • Define and implement bullet-proof data structures and processes that eliminate mistakes and ensure high-quality outputsAbout the teamAt Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.BASIC QUALIFICATIONS- Bachelor's degree- 7+ years of experience in strategy consulting, private equity, product marketing, business development, or product management in ecommerce or technology businesses.- Communication skills - Proven ability to write data-driven, well-structured (MECE) documents that influence key decisionmakers. Ability to drive executive-level meetings with concise arguments grounded on preparation tactics.- Proven analytical skills - Ability to analyze and understand complex sets of data, extract insights, draw the right conclusions and communicate them in a way that brings others along.- Proven experience as a people manager, hiring and developing the best.- Experience in working in corporate environments. ...

Program Management opportunity to develop and implement payment policies across multiple geographies. In this role, you'll identify global payment standards, influence cross-functional teams, and manage program policies, processes, and metrics to meet aggressive goals. You'll lead initiatives to optimize payment workflows, reduce effort, and enhance customer experience while navigating global regulations and industry trends. Basic qualifications include 3+ years of program/project management experience and implementing process improvements using data and metrics. Advanced Excel skills (Pivot Tables, VLookUps), SQL proficiency, and experience working with both tech and non-tech teams are essential. The ideal candidate has exceptional analytical, problem-solving, and communication skills to drive large-scale projects and influence stakeholders. Join us in shaping the future of e-commerce payments and make a significant impact on Amazon's worldwide operations.Key job responsibilities- Spearhead the identification and implementation of global payment standards, ensuring consistency and efficiency across Amazon's vast network of international operations.- Influence and collaborate with cross-functional teams worldwide to drive adoption of best practices and innovative payment solutions.- Develop and manage program policies, processes, and metrics to meet ambitious goals and drive continuous improvement in payment operations.- Lead strategic initiatives to optimize payment workflows, reduce costs, and enhance customer experience across multiple geographies.- Analyze complex data sets to identify trends, opportunities, and potential risks in global payment operations.- Partner with technology teams to implement cutting-edge payment systems and integrations that support Amazon's rapid growth and expansion.- Stay ahead of global payment regulations and industry trends to ensure Amazon remains at the forefront of payment innovation.- Assist with other DSP program activities as needed.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic and tactical, cross-functional operations and technology projects associated with the launch and retrofits of Sub Same Day (SSD) FC buildings. This role requires scoping and creating project plans, developing processes, mitigating schedule risks, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Travel expected between 50% and 70%Key job responsibilities - Supporting the development of launch strategy - Developing launch teams program to ensure successful site launches - Partnering with other teams to source, allocate and coordinate launch resources- Work with stakeholders to align responsibilities and mitigate risks to project execution - Managing and delivering results on complex projects across multiple organizations - Gathering and analyzing data on launch performance results - Creating, communicating and managing budget for launch support - Innovating to improve processes and continuously removing cost from our launches and operationsAbout the teamThe SSD FC Launch team supports the Rapid and Rural Logistics organization in the planning and build-out of new SSD FC fulfillment centers across the United States. The team coordinates project plans and tracks execution across stakeholders from business, technology, design, and construction teams. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

We are seeking a highly motivated and experienced Senior Supply Chain Manager to join our team . In this role, you will play a pivotal role in driving the automation of AMZL delivery stations across North America and Europe. You will collaborate closely with our engineering team to identify and select strategic suppliers, lead complex negotiations, and ensure seamless project from technology proof of concept development to scale up strategy and execution.Key job responsibilitiesSupplier Selection and Qualification:o Identify and evaluate potential suppliers based on capabilities, cost-effectiveness, and reliability.o Lead the negotiation process to secure favorable terms and conditions for our organization.o Conduct rigorous supplier qualification processes to assess their ability to meet our quality, delivery, and performance standards.Project Execution:o Develop and implement comprehensive project plans to ensure timely and efficient execution.o Monitor project progress, identify potential risks, and take proactive measures to mitigate them.o Collaborate with cross-functional teams to ensure project stays on track.Supply Chain Optimization:o Continuously analyze supply chain processes to identify opportunities for improvement and cost reduction.o Develop and Implement strategies to scale up the technologies across regions with qualified suppliers o Develop and maintain strong relationships with suppliers to foster collaboration and address any issues promptly.Risk Management:o Identify and assess potential supply chain risks, such as supplier disruptions, quality issues, or geopolitical factors.o Develop and implement contingency plans to minimize the impact of these risks.About the teamThe Amazon Logistics Supply Chain team owns the supply chain set-up and readiness for all new programs and products across multiple engineering categories (equipment, fixtures consumables etc.). We bring last & middle mile's ambitious goals to life by partnering with a wide set of stakeholders in Worldwide Engineering, WHS, Design, Operations and Procurement. We program manage vendors during the design, deployment, and change management stages. We partner internally and externally to deliver program milestones, cost, quality and sustainability.BASIC QUALIFICATIONS- 5+ years of supply chain experience- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon’s Customer Logistics Security team is looking for a qualified Security Engineer to join our innovative, high energy and customer-obsessed Customers Logistics Security Incident Response Team (CLS-SIRT). CLS-SIRT Security Engineers respond to security events, conduct analysis of threats such as malware and intrusion attempts, and provide security services to safeguard highly sensitive data within the Customers Logistics Fulfillment Centers and Physical Stores networks. They work hands-on with detection systems and vulnerability analysis tools to respond to potential threats to Customer Logistics Backend and Frontend systems. Security Engineers are unique individuals prepared to relentlessly resolve security issues by gathering and analyzing event data and conducting root-cause analysis.With your technical expertise, you will be solving security challenges at scale, working to protect the applications powering the most sophisticated e-commerce platform ever built. We value broad and deep technical knowledge, specifically in the fields of incident response, forensics, malware analysis, network security, and security intelligence.Key job responsibilities* Responding to security incidents, and coordinating a cohesive response involving multiple teams across Amazon.* Providing security engineering solutions and support during customer-facing incidents, proactively considering the prevention of similar incidents from occurring in the future.* Assisting in the development of pragmatic solutions that achieve business requirements while maintaining an acceptable level of risk.* Identifying and recommending solutions that improve or expand Amazon’s incident response capabilities.* Working alongside and mentoring Information Security engineers to improve security, reduce and quickly address risk.* Evaluating the impact of current security trends, advisories, publications, and academic research to Amazon, coordinating response as necessary across affected teams.* Keeping your knowledge and skills current with the rapidly changing threat landscape.* Participating in a follow-the-sun on-call rotation.About the teamAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our Customer Logistics Security (CLS) organization is responsible for creating and maintaining a high bar for security across all of Amazon’s Fulfillment Centers, Amazon Fresh and WholeFoodsMarket networks. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, operations, and physical stores.ABOUT AmSec:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why Amazon Security At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor's degree- 5+ Years experience with incident response, log analysis and forensic tools.- Able to perform DFIR and provide incident response at all stages (identification, containment, eradication, recovery, etc) while coordinating with various teams and providing reporting to leadership. ...

Amazon Logistics (AMZL) is looking for a self-driven Supply Chain Manager to lead supply chain set ups and vendor program management for innovative new equipment projects in our last mile delivery stations, partnering with our Process Engineering team. You'll work to deliver improved safety, ergonomics, productivity, and cost to the last mile through your work!Key job responsibilitieso Lead Supply Chain readiness for assigned Process Engineering projects which deliver safety, ergonomic and productivity benefits to the network working across vendors o Enable pilot efforts by introducing new vendor options, improving vendor turnaround times, ensuring clarity on design ownership, driving on-time feedback on design and cost opportunities and rapidly solving supply chain issues o Secure deployment readiness by partnering with vendors to prepare feedstock, long-lead items and production capacities on schedule and debottleneck deployment challenges due to supply chain, if any by creating alternative options and elevating for decisions o Drive network deployment via triggering on-time ordering, tracking delivery and partnering with site, third-party logistic providers and vendor resources addressing any feedback o Deliver cost improvements to meet project Return on Investment (ROI) by identifying vendor pricing opportunities, design improvements and process optimizationo Align appropriate warranty and spare stock needs by partnering with Process Engineering and vendors to ensure quality and cost effective after sales supportAbout the teamAMZL Supply Chain team owns the supply chain set-up and readiness for all new programs and products across categories (equipment, fixtures consumables etc.). We bring AMZL's ambitious goals to life by partnering with a wide set of stakeholders in Process Engineering, WHS, Design, Operations and Procurement. We program manage vendors during the design, deployment, and change management stages. We partner internally and externally to deliver program milestones, cost, quality and sustainability. BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of program or project management experience- 3+ years of working cross functionally with tech and non-tech teams experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of supply chain experience- Experience defining program requirements and using data and metrics to determine improvements- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) ...

Would you like to build impactful mobile software building blocks that empowers hundreds of engineers build and ship new delightful features every day? Last mile Flex mobile application is one of the fastest growing strategic businesses within Amazon. Our team is responsible for creating the best delivery experience for transporters wherever they deliver packages using their favorite Android or iOS devices. As a Software Development Engineer within the Flex Mobile Foundations organization you will contribute to the next generation mobile foundation to power fast, fluid, and interactive experiences on mobile devices worldwide.Key job responsibilitiesAs a key member of the Last Mile Delivery Technology you will be an innovator, playing a direct role in shaping and building products that partner teams rely on and customers love on top of Amazon's technology. You will be part of a strong team in a fast-paced, start-up like environment where agile development is embraced, innovation is encouraged, large-scale projects are the norm, and work-life balance is a top priority. We aim to work smarter, not harder, and regularly iterate to maintain and improve work-life balance. As an SDE-II at Amazon, you will have the opportunity to positively impact millions of customers by identifying opportunities, designing solutions, collaborating with world-class engineers and delivering large, impactful, end-to-end projects and improvements.A day in the lifeThe team is a strong, close-knit group with a focus on learning, growing, and delivering results together. We have regular architecture and knowledge shares, and our high level of team trust makes this the ideal environment to lead and grow to the next level. As the platform team we build the backbone of the Amazon Flex App, supporting 12+ feature teams, hundreds of thousands of transporters and millions of deliveries.BASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming language- 3+ years of application development experience on iOS- Bachelors degree in Computer Science, or equivalent background in data structures, algorithms, object-oriented design and systems architecture. ...

At the intersection of Finance, Operations and Network Optimization, the Financial Analysis team serves as a key partner to the Business to achieve and exceed unit cost and productivity targets. The leader will drive with a large-degree of autonomy tactical to Think Big quantitative analysis for Amazon's specialty Last Mile transportation network (AMXL). Candidates should be proficient with and comfortable with defining and developing financial frameworks and modeling from ground up. BASIC QUALIFICATIONS- Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science)- 3+ years of finance or a related analytical field experience ...