ACI Gift Cards LLC

Does the opportunity to have direct, high leverage impact for customers at Amazon’s worldwide scale motivate you? Amazon provides gift cards, incentives, and stored value experiences at a global scale, across a portfolio of products and experiences that address the needs of hundreds of millions of customers, both consumers and B2B. Our organization owns everything from the long term product vision and strategy, the day-to-day customer experience, the marketing strategy and budgets, to the P&L. Data driven decisions are critical to our ability to innovate at scale and with speed. Our team is seeking a curious and analytical problem solver to deliver actionable, strategic insights across the wide range of problem statements that our global organization faces. The range of problems to tackle span product, marketing, fraud, pricing, supply chain, logistics, operations, to customer service. This analytics leader will work directly with senior leadership across product, business, and operations, partnering with a team of analysts, business intelligence engineers, data scientists, and data engineers to deliver actionable insights with immediate impact to customers and the P&L. This role requires the day-to-day, consistent application of these abilities:* The ability to work backwards from customers - e.g. able to see and explain how customer behaviors show up (or don’t) in the data available.* Proficiency with the multiple business models managed by our global businesses and their respective P&Ls.* The ability to define the right analytical questions that will efficiently enable the key decisions needed, quickly driving clarity and structure to ambiguous problem statements.* Comfort in exercising strong judgement on where simplification is needed versus when nuance is required.* Equally comfortable where data is available (e.g. developing detailed and granular customer behavior metrics and dashboards) as well as where the metrics are not yet defined, the data is not available, or cannot be directly measured. * Effective verbal and written communications to a wide range of audiences and partners. Adept at i) translating high level customer and business problems in to analytics approach and data requirements for execution and ii) translating complex analyses into effective communications to inform and influence senior Amazon leadership.* Able to raise and maintain a high bar on analytics accuracy through efficient and scalable mechanisms.* Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format. * Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.BASIC QUALIFICATIONS- 7+ years of business or financial analysis, product costing, procurement, or a quantitative role experience- Experience making business recommendations and influencing stakeholders- Experience defining requirements and using data and metrics to draw business insights- Bachelor's degree- Experience with SQL- 5+ years of Excel or Tableau (data manipulation, macros, charts and pivot tables) experience- 2+ years of writing SQL queries and creating business intelligence reports using Tableau, Power BI experience ...

The Amazon Gift Cards Design team is committed to revolutionizing the gifting experience through cutting-edge technology and thoughtfully designed experiences that distinguishes us from the competition. We are seeking thoughtful, talented, and multi-faceted user experience designers who love empowering our customers with high-quality interaction and visual design and who are eager to bring their creative ideas and hard work to our team. We are looking for an accomplished and visionary Senior UX designer, who will be responsible for defining, articulating, and championing the future vision for how our customers buy and use Amazon Gift Cards. The right candidate leads with clarity and empathy, inspires others, and has a passion for solving problems at massive scale. You excel through innovation, creativity, and attention to detail. You are a proven strategic thinker and collaborator who flourishes in a large organization. You sincerely believe that design is more than how something looks, but also how it feels and functions. You enjoy great design debates and thrive on iterating based on customer feedback.This role is for a hands-on designer with a leader mindset who establishes a vision and strategy, scales their impact with proactive collaboration across cross-functional teams, and elevates the design quality of the entire team. You will develop strong relationships with fellow designers and partner closely with Product, Engineering, and Business counterparts throughout the organization to launch bar-raising experiences for customers around the world. As a creative lead, you have a passion for solving our customers' problems, always putting their needs first.Here’s the kind of person we are looking for:• You have 8+ years of experience – You have worked as a designer for at-least 8 years, and have experience designing, building and delivering products. • You’re a full stack user experience designer. You look at interaction design, visual design and aesthetics, typography, motion, 3D, human factors, and more as tools in the UX designer’s toolkit. • You thrive on working well with others. You make the people around you better. You love to collaborate with designers, user researchers, engineers, product managers, executives, and inspire them to do their best.• You get stuff done.• You’re a fantastic storyteller. You know that our products tell our customers a story through the user experience. You won’t rest until that story is a compelling one.• You love rules and you know when to break them. You think systemically because you know that creating a coherent experience requires it. But you know when the system needs to expand to accommodate a user’s varied conceptual model. And you know when to do something completely unique to create an arresting and product-defining moment.• You don’t already know everything and you love to learn. You’re inspired by helping users solve their problems. You love finding out you’re wrong. You consume large amounts of quantitative and qualitative data to constantly refine your assumptions.• And finally, you want to be part of creating dramatic and impactful change on a team that is committed to becoming a beacon for others when it comes to user experience design. You learned your craft through a combination of formal training and on-the-job experience. If you have the experience and passion for doing this work at the highest level, we’d love to talk to talk to you and see a portfolio of the work you’re most proud of.Key job responsibilities• Partner with product managers to drive the roadmap for new components.• Collaborate with product design teams to understand user needs, problems, and goals across diverse use cases. • Partner with researchers and data scientists to gain insight to drive and improve designs.• Work with other designers to ensure cohesion and deliver exceptional user experiences.• Articulate guiding principles to ground and inspire ideation, prototyping, and exploration of various design solutions. • Design components with ingenious microinteractions, that integrate with Amazon's design system, prioritize accessibility, and respond across desktop and mobile experiences.• Create interaction specifications using language, diagrams, and prototypes to describe component usage, anatomy, behavior, and configuration with clarity and detail.• Partner closely with engineering teams from design to hand off, and ensure components are implemented to specification.• Work closely with development team to ensure the designs are accurately implemented.• Mentor junior designers on the team.BASIC QUALIFICATIONS- 8+ years of design experience- Have an available online portfolio- Experience with design tools such as Photoshop, Illustrator and InDesign and prototyping in HTML, JavaScript, CSS, Ajax ...

Are you interested in shaping the future of gifting on Amazon? Do you want to define and build the next generation of customer interaction with Gift Cards? Amazon is looking for a talented and entrepreneurial Senior Business Manager for our Gift Cards business. The North America (NA) Amazon Gift Card Stores Business team owns a portfolio of products sold through a variety of channels including Amazon.com, Amazon.ca and Brick & Mortar (B&M). These products meet customer’s everyday gifting needs including electronic gift cards, physical gift cards, and Amazon stored value. We are looking for a Sr. Business Manager to help us expand and develop Amazon’s Gift Card business within Amazon physical stores and B&M partners. A successful candidate is a self -starter, who has the ability to move quickly, dive into the details and has an ability to work in an ambiguous environment.This is a role that has high visibility within a dynamic, exciting team. Success in this position will require strong communication skills, sound business acumen, analytical capabilities, superb time management skills and attention to detail to provide Amazon customers “the right Gift Card product, when and where they need it”.Key job responsibilities• Account & Relationship Management: Act as the main point of contact for key distribution partners and its associated retailers, supporting all aspects of the Amazon Gift Card business within its portfolio, including demand generation, product placements, marketing promotions, customer experience and customer service.• Strategic Planning & Analysis: Help define the right product strategy within the distributor’s retail accounts and draw insights from all marketing and sales activities across the portfolio to inform demand and margin growth efforts.• Business Insights & Trends: leverage sub-channels, weekly / monthly reporting – to understand the trends of the business and keeping “ears to the ground” on consumer trends. Being able to double-click in to performance at partner and retailer level.• Process Improvement: Drive continuous process improvement to scale this growing category.• Collaborate with internal and external cross functional teams, spanning product, operations, engineering, customer service, finance, tax, legal and transaction risk/fraud management. • You will assess business needs and develop and execute against a growth strategy, helping define the optimal promotional calendar and marketing campaigns across multiple retail partners. • Expand new self-use products in line with local market preferences. • Draw insights from analyses of marketing campaigns and other growth efforts to drive increased efficacy, including by optimizing assortment and negotiating expanded placements.• Support gift card production and inventory control, and ensure best-in-class customer experience and support.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Experience with Microsoft Office products and applications- Bachelor's degree or equivalent- 5+ years of experience identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels ...

Amazon Gift Cards is seeking a Sr. Design Program Manager to drive marketing and business design strategy and creative operations at a global scale. This role is the connective tissue between creative teams, marketing stakeholders, and business partners, ensuring seamless execution of design initiatives that elevate the customer experience.As the Sr. DPM, you will lead the planning, execution, and optimization of worldwide Gift Card marketing visuals, overseeing high-impact campaigns, user testing roadmaps, and cross-functional design programs. You will own and evolve the design team’s process strategy, ensuring efficiency, scalability, and alignment with business goals. This includes managing High Velocity Event (HVE) campaigns, driving user testing insights, and leading cross-functional collaboration with XCM teams, business partners, and external agencies.With deep expertise in marketing design, brand strategy, and program management, you will develop and implement end-to-end methodologies that streamline creative workflows, uphold brand standards, and drive adoption of best practices. You will navigate complex stakeholder relationships, establish clear communication frameworks, and proactively solve challenges to keep projects on track.A strategic leader, you will own the lifecycle of design marketing initiatives. Including overseeing annual planning, intake, scoping, budget forecasting, and execution. As the primary POC for marketing design and message testing, you will leverage customer insights to inform creative direction and optimize campaign impact.You will identify inefficiencies, remove bottlenecks, and anticipate blockers, ensuring smooth execution of brand design initiatives. You will manage escalations effectively, balance trade-offs, and uphold creative excellence while aligning with business priorities.This role requires a proactive, solutions-driven leader with a proven ability to execute complex global marketing programs, drive strategic alignment, and enhance the creative impact of Amazon Gift Cards.Key job responsibilities• Oversee the execution of high-impact marketing design initiatives for Amazon Gift Cards and Incentives, driving visual strategy and creative excellence at scale.• Manage the full lifecycle of global marketing campaigns, planning, intake, resource allocation, execution, and optimization, ensuring efficiency and alignment with business goals.• Strong partnership with marketing, UX, VX, XCM, and business teams to define project scopes, streamline workflows, and ensure strategic alignment across multiple stakeholders.• Own and evolve marketing design and message testing roadmaps, testing visual treatments, leveraging insights to refine creative strategies and maximize customer engagement.• Design and implement scalable processes that optimize creative pipelines, balancing cross-team needs while increasing operational efficiency and impact.• Oversee external design agency partnerships, ensuring cost-effective resource utilization while maintaining high-quality deliverables.• Establish and maintain strong partnerships across internal and external global teams, fostering alignment, transparency, and seamless execution.• Invent and simplify marketing design workflows, implementing best practices to enhance studio production, increase speed to market, and elevate brand consistency.• Supporting scaling design pipelines in Figma & ASANA (or other program management tools)• Supporting photography strategy and workflowsBASIC QUALIFICATIONS- 6+ years of design experience- Have an available online portfolio- Experience understanding needs of business and end customers and translating them into right solutions- Experience gathering and analyzing large amounts of data and delivering continuous business improvements ...

Are you passionate about driving video and motion graphic strategy while delivering exceptional customer experiences? Join the fast-growing Amazon Gift Cards Design team, where we create innovative designs for electronic and physical gift cards, packaging, web content, and advertising. Our mission is to delight millions of customers worldwide by pushing creative boundaries.We are seeking a conceptual and strategic thinker and visual storyteller to elevate our gift card experiences. As a Video/Motion Designer, you will play a key role in bringing our designs to life through dynamic animations and unique video advertisements. Your work will create joy and delight for customers by animating gift cards, crafting storyboards, and developing rich, engaging motion graphics.You are an organized self-starter who thrives in ambiguity and continuously seeks ways to improve, optimize and test new experiences.. As a creative motion lead,, you excel at collaborating with designers, product managers, and leaders while adhering to Amazon’s principles and brand guidelines. You’ll showcase your expertise by inspiring new animation styles and crafting visuals that captivate global audiences.In this role, you will collaborate with creative, marketing, and product teams to design and produce engaging videos and animations. Test and use data and insights to tailor animations for maximum impact. Set the standard for world-class animations, leveraging your expert knowledge of animation principles, motion graphics, and attention to detail.Key job responsibilities• Create storyboards, sketches, and propose new concepts informed by creative direction, trend research, and customer insights.• Collaborate with creative teams to evolve static concepts into compelling motion designs, driving the visual storytelling process.• Apply strong illustration skills to enhance motion development, leading and pitching innovative ideas that inspire and push design boundaries.• Lead cross-team conceptual development, serving as a strategic thought leader to deliver unmatched customer experiences that balance design, business goals, content, and technology.• Optimize and own the video templates and production pipeline to support fast-paced turnarounds and maintain efficiency.• Oversee and maintain best practices for the global Gift Card motion style guide and long-term vision.• Generate fresh ideas, mentor teammates, and actively engage in constructive critique sessions with professionalism and respect.• Manage multiple projects in a fast-paced environment, maintaining ownership of deadlines and ensuring pipeline deliverables stay on track.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 5+ years of design experience- Have an available online portfolio- Experience working with agile development teams (agile/scrum/kanban)- Experience in Adobe Creative Suit applications, with high proficiency in Adobe Illustrator, Photoshop, InDesign, and Acrobat using macOS- Fluency in best practices for animation, motion graphics and storyboarding ...