Sales, Advertising, & Account Management

Amazon Ads is dedicated to driving measurable outcomes for brand advertisers and their agencies. Our ad solutions—including Sponsored Ads, display, audio advertising, video advertising, OOH and custom programs—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, these solutions help clients build brand awareness, increase product sales, and more.Amazon Ads is in a rapid and exciting growth phase. In order to accelerate the next phase of development, we are committed to transforming the depth, scale and ambition of our partnerships with major media agencies and advertisers. This presents an amazing opportunity for a senior agency Upfront program manager to join the team to shape and drive Amazon Ad's Streaming TV Upfront Program. As a Sr. Program Manager, this candidate will play a key role in orchestrating and organizing Amazon Ad's Upfront GTM strategy and implementation. To succeed, this candidate must be expertly organized, experienced in working with large data sets, possess the technical knowledge with advanced excel skills and in workflow management tools such as asana, and an excellent collaborator with proven communication skills. The candidate will be tasked with the immediate needs on managing our all year round Upfront program, as well as expected to plan on the future by evaluating the Upfront Program's long term needs. This role require the candidate to think big to contribute to Amazon Ad's ambitious growth plans.If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.Key job responsibilities- Manage Upfront workflow inclusive of creating a step by step timeline and identifying key actions required to accomplish each milestone- Work with large data sets from multiple sources and streamline with critical insights to inform actionable next steps- Bar raise Amazon Ad's Upfront program by iterating and building on the current structure and process- Collaborate with a broad stakeholder of internal partner teams to drive Upfront awareness and adoption- Establish, lead and share program updates both in a regular meeting forum and/or through written communication- Evolve the Upfront program by consistently incorporating customer and sales feedback- Troubleshoot Upfront program related issues- Work across multiple Broadcast/Fiscal years and balance current year Upfront needs with planning needs for future Upfronts- Effective January 2, 2025, the in-office expectation at Amazon is five days a week on days when you are not traveling.BASIC QUALIFICATIONS- 8+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Amazon Ads is dedicated to driving measurable outcomes for our customers (advertisers, agencies, partners). Our ad solutions leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. If you’re interested in joining a team working to build a unique, truly innovative advertising group with a relentless focus on the customer, you’ve come to the right place. Our International Expansion (IX) program is committed to transforming the depth, scale, and reach of our Ads offering worldwide. The environment is very fast-paced, and requires someone who is highly enthusiastic, entrepreneurial, detail-oriented, and comfortable working with multiple teams across multiple countries. We are seeking a GTM Specialist focused on accelerating our growth internationally by expanding our supply offerings with a focus on premium video. Specifically, we are looking for someone who is comfortable owning both detailed upstream work with product teams to enable new supply offerings in IX countries and downstream GTM that enables our Amazon sales teams to effectively position these offerings to our customers. The selected candidate will work closely with global product teams to influence our supply roadmaps and act as the voice of IX locales. They will also work closely with local teams to analyze in-country adoption of new supply, prioritize local asks for additional integrations, and work through any headwinds we may face to driving adoption and escalate these to global stakeholders. The ideal candidate will combine a deep understanding of programmatic video buying with proven expertise in building and growing scalable programs. **Additional International Locations: Toronto, London, Paris, Amsterdam, Dubai, Singapore, TokyoKey job responsibilities• Drive our GTM strategy for 3P supply and 3P deals to improve adoption and strengthen our overall video-centric GTM.• Work with regional Amazon Publisher Direct (APD) teams to identify new Streaming TV (STV) Channels and Apps to launch in 2025 and beyond that will bolster our overall video and display offering. • Build GTM materials and sales training for 3P Deals that can be scaled across IX locales to drive improved adoption of 3P products. • Work closely with Enterprise Deals stakeholders to ensure our Partner Agreements effectively incorporate and incentivize 3P Deals adoption. • Work closely with Deals stakeholders to ensure IX agencies are including in Market Development Fund resource allocation to drive AdTech adoption.• Collaborate with cross-functional teams (Finance, Legal, Accounting, Tax) to effectively manage contractual and cost implications of incentivizing 3P adoption. • Oversee scaled mechanisms to share learnings across ICAA sales and agency teams, including performance and adoption by HoldCo/OpCo.BASIC QUALIFICATIONS- 5+ years of professional or military experience- Bachelor's degree- 5+ years of advertising experience in sales, account management, or client support functions.- 3+ years experience working in programmatic display and video buying. ...

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you’re interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.We’re looking for a results oriented Sales Account Manager who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous business problems, mitigating risks before they become roadblocks. As a Sales Account Manager, you manage and deliver against complex advertiser goals and problems to drive revenue and achieve revenue targets. You nurture customer relationships and create revenue opportunities from the advertisers you own. You’ll not only dive deep into data to understand trends, but also communicate the “why” behind results and make actionable recommendations to internal and external stakeholders. Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customer to facilitate them reaching their business goals. This role is highly collaborative, working with Creative, Sales, Product, and Retail partners and will drive process improvement to gain efficiency and foster collaboration. The Sales Account Manager’s strategic digital expertise and influence is considered critical to unlocking greater value and impact for our advertisers.Key job responsibilities• Become a knowledgeable partner on Amazon Advertising solutions with revenue experience• Develop annual brand and media strategies for growth based on overall advertiser goals/objectives• Develop omnichannel media plans, campaign strategies, and audience targeting recommendations per brand and product line• Evaluate KPIs and optimize campaign performance using a data driven approach• Perform in-depth data analysis to deliver actionable insights & recommendations that influence short term / long term digital media strategy• Educate advertisers on performance metrics, insights, and how to achieve greater results on Amazon• Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfactionBASIC QUALIFICATIONS- 2+ years of client facing Advertising and/or Sales role with revenue ownership.- Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing- Effectively analyze data and insights to present strategic and tactical plans to advertisers- Adept at solving problems that span business and technology- Influence process improvement that scales broadly; inventing and simplifying within existing processes ...

Transparency by Amazon represents an opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new Software-as-a-Service (SaaS) product launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of third-party sellers.Key job responsibilitiesAs a Sr. Account Executive you will work with several internal stakeholder teams to qualify, recruit and manage Enterprise-level brands and manufacturers for our solutions as well as contribute towards a go-to-market strategy as we grow the Transparency product features. Working in a start up, you will have an opportunity to shape how we execute our vision through collaboration with large industry partners, as well as internal and external stakeholders. Within approved guidelines you’ll negotiate agreements, communicate how our service works, ensure brands' ability to participate successfully in our program, and ensure a thorough hand-off to the brand onboarding team.BASIC QUALIFICATIONS- 7+ years of B2B or enterprise sales with a focus on hunting new business experience- Experience positioning and selling innovative solutions to new and existing customers and market segments- Experience with Microsoft Office products and applications- Experience with sales CRM tools such as Salesforce or similar software- Bachelor's degree or equivalent ...

Amazon Ads is seeking an experienced Manager for our Programmatic Solutions Consultants team to join our growing business based in Los Angeles.Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon.Our programmatic advertising platform, the Amazon Demand Side Platform (DSP), is becoming increasingly popular with major advertisers and agencies worldwide. We believe we understand e-commerce advertising better than anybody else and want to turn it into a science of its own that all users can leverage for their programmatic advertising.As a manager, you will own a critical portion of our DSP Services team, which works with enterprise agency and advertiser customers. You will own a team of Programmatic Solutions Consultants with expertise in advertising technology, programmatic advertising, and the Amazon DSP, who are leveraging this expertise to develop our customers into proficient users. Your team provides services ranging from custom training programs, to product and campaign strategy sessions, to technical troubleshooting. We help our customers understand how to integrate our technology into their workflow, driving self-sufficiency within the Amazon DSP.You have experience managing a team and are able to work and inspire directly and indirectly across the US and WW teams. You have a great track record of delivering complex projects and have impressed your stakeholders at all levels with your ability to communicate both written and verbally. You have demonstrated problem-solving capabilities across both technical and non-technical teams. The right candidate also possesses strong analytical acumen and is comfortable drawing metric-based conclusions by managing an extensive amount of data. You stay on top of industry and competitive trends, and you are able to execute at both a tactical and strategic level to drive customer satisfaction.Key job responsibilities- Navigate a high level of ambiguity. You love whitespace, and treat this space as your own company. You identify key business problems to prioritize then present the solutions to solve them on behalf of the business. - Take ownership of managing a team of Programmatic Solutions Consultants, including resource planning and driving success for the team’s customer category, possessing a complete understanding of internal and external variables that impact the business- Work tactically and strategically. Determines the right strategy and where to simplify or extend solutions for the best outcome of the assigned category- Be comfortable working with data to develop new opportunity areas, track program metrics, and use findings to influence business decisions- Set goals and direction for the team, ensuring alignment with broader business goals and vision- Hire, develop, and lead a team of technical and non-technical Programmatic Solutions Consultants- Thrive on technology and data and have expertise in monitoring and managing a services organization to maximum efficiency, productivity, and quality.- Generate and implement big ideas to drive business improvement, innovation, and scale within the team and across the business as a whole. Lead cross functional collaboration to get big ideas implemented. - Anticipate bottlenecks, assess risks, mitigate issues, provide escalation management, anticipate and make trade-offs- Have strong communication skills and experience working across diverse stakeholder groups- Represent Amazon when meeting with senior executive teams from top customers and build long term strategic relationshipsA day in the life- You lead the frontline team tasked with enabling trading desk customers to be successful in using the Amazon DSP. - As a results-oriented supervisor, you attend a meeting with client leadership to review customer certification and support plans. - You join a call with Ad Tech Sales stakeholders to determine strategy and coverage for specific accounts. - You meet with Product and partner teams to review a document you and your team wrote, proposing feature upgrades to unblock customer needs and influence roadmap prioritization. - You attend a one-on-one with a direct report, and discuss where they are headed in their career path, as well as the rollout of a new tool- You prepare your section of a weekly business review document, to review data-driven insights and spark discussion with leadership on team wins and areas for improvement.About the team- Here at Amazon Ads, we embrace our differences. We are committed to furthering our culture of inclusion. We have 13 employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. - Our team puts a high value on work-life balance. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.- Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. - We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.BASIC QUALIFICATIONS- 6+ years professional experience- 3+ years experience managing direct reports- 2+ years experience in programmatic advertising- Experience in digital advertising and client facing roles- Experience analyzing data and best practices to assess performance drivers- Experience with influencing internal and external stakeholders- Excellent oral and written communication skills with ability to establish credibility and influence with technical and non-technical business owners- Ability to handle changing priorities and use good judgment when working in stressful situations- Organizational skills including prioritizing, scheduling, time management, and meeting deadlines- Bachelor's degree in marketing, communications, or equivalent work experience- Fluency in English ...

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you’re interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.We’re looking for a results oriented Senior Account Manager who is passionate about partnering with our advertisers, educating them, helping to solve ambiguous business problems, and mitigating risks before they become roadblocks. As a Sr. Account Manager, you manage and deliver against complex advertiser goals and problems to drive revenue and achieve revenue targets. You nurture customer relationships and create revenue opportunities from the advertisers you own. You’ll not only dive deep into data to understand trends, but also communicate the “why” behind results and make actionable recommendations to internal and external stakeholders. Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customers to facilitate them reaching their business goals. This role is highly collaborative, working with Creative, Senior Sales, Product, and Insights partners and will drive process improvement to gain efficiency and foster collaboration. The Sr. Account Manager’s strategic digital expertise and influence is considered critical to unlocking greater value and impact for our advertisers.Key job responsibilities• Become a knowledgeable partner on Amazon Advertising solutions• Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfaction to meet revenue targets• Develop annual brand and media strategies for growth based on overall advertiser goals/objectives• Develop campaign strategies and audience targeting recommendations per brand and product line• Evaluate KPIs and optimize campaign performance using a data driven approach• Perform in-depth data analysis to deliver actionable insights & recommendations that influence short term / long term digital media strategy• Educate advertisers on performance metrics, insights, and how to achieve greater results on AmazonBASIC QUALIFICATIONS- 7+ years work experience, Advertising industry and Sales role experience. - Proven track record of exceeding revenue goals- Full Funnel experience in Omni-channel marketing, display, over-the-top (OTT) and search marketing - Effectively analyze data and insights to present strategic and tactical plans to advertisers- Adept at solving problems that span business and technology- Influence process improvement that scales broadly; inventing and simplifying within existing processes ...

Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of Branding and Performance driven advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of Fire TVs, Kindles, tablets, and mobile devices. We start with the customer and work backwards in everything we do, including advertising. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.As a Sr. Account Executive on our Grocery Team, you will report to a Sales Manager and use your 7+ years’ of experience selling digital advertising solutions to the Fortune 500 C-Level and their ad agencies to successfully grow and scale the category’s domestic revenues. With your broad and long-standing client-side and agency relationships within the Grocery/CPG world, consultative approach and deep understanding of the digital advertising landscape, you will act as a strategic partner to your assigned clients and sell a broad range of advertising solutions that will ensure that their business goals are met. As an individual contributor, you’ll be supported by our operations team and will benefit from working alongside the leadership team that has charted our explosive growth.This role currently requires a minimum of three days working from the assigned office a week and will require travel as needed. Beginning January 2, 2025, the expectation will be five days a week of in office presence with travel as needed.BASIC QUALIFICATIONS- 5+ years of B2B sales experience- 7+ years of digital media ad sales experience- 5+ years of B2B sales across fortune 500 advertisers and agencies experience ...

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business(AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of AB to buyers and sellers of all sizes, unlocking our potential worldwide.Implementation Managers (IM) in Professional Services support large, Enterprise-grade business customers launching AB as a supplier. IMs work post-launch to accelerate customers’ user engagement and adoption of AB. IMs translate highly ambiguous customer needs and business strategies into a solution and technical strategy in AB that yields business results and meets the customers’ needs. IMs engage with varying levels of customers, from Directors up to C-level executives throughout the AB implementation. IMs are experts in AB solutions and have broad knowledge of the technology domains that AB integrates with (most often with specializations in supply chain, ERP and eProcurement solutions), enabling them to scope solutions, estimate timelines, set customer expectations, and build architectures and plans. The ideal candidate will have experience developing relationships across functional areas such as Purchasing, Finance, Change Management and IT, project management experience managing B2B implementations, and has a proven track record of meeting and exceeding program goals.Key job responsibilitiesThe Implementation Manager leads multiple, concurrent implementation projects that vary in size and scope. The Implementation Manager is accountable for: *Leading deep discovery conversations with customers to understand their business and purchasing processes and designing the AB solution based on customers’ technical requirements and goals * Overseeing the execution of the solution (including technical setup, testing, change management, solution adoption) and delivery quality, to be sure we deliver on our high bar customer commitments * Effectively communicating proposed solutions, project updates, and risks to customers and Amazon Business Leadership * Assess program risks, anticipate challenges, and provide escalation management when necessary* Driving and accelerating spend adoption through change management activities and advising customers on best practices for using Amazon Business solutions* Meeting or exceeding targets for customer and/or feature spend adoption * Working with cross-functional teams including sales, product, tech, and marketing to scale solutions that will increase customer adoption and up level AB’s offeringBASIC QUALIFICATIONS- Experience positioning and selling innovative solutions to new and existing customers and market segments- Experience with Microsoft Office products and applications- Experience with sales CRM tools such as Salesforce or similar software- Bachelor's degree or equivalent ...

Are you interested in helping to shape the era of Artificial Intelligence (AI)? AI is transforming entire industries and fundamentally changing the way we live and work. AWS is the place where organizations can build AI technology securely, responsibly, and with confidence. AWS is positioned at the forefront of GenAI with the deepest set of services and features as the leader in cloud. AWS is seeking an experienced Senior Account Manager to lead and continue to expand the business with strategic GenerativeAI startups.The Senior Account Manager will be a key member of the team responsible for providing business leadership and creative direction for this fast-paced and evolving technology working with strategic GenAI startups. You will build and maintain broad relationships in the account, develop and manage opportunities, and lead a large team of extended resources. You will define an exec relationship strategy within the account, including building a strong working relationship with the AWS senior leadership team for executive sponsorship, executive business reviews, and shaping go-to-market opportunities.Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?Come build the future with us.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Key job responsibilitiesExperience as a quota carrying technology field sales individual, or business development professional.Experience increasing technology adoption and creating long term transformational account strategies.Experience working with and presenting to C-level executives, IT, and other lines of business.Demonstrated success in identifying, developing, negotiating, and closing large-scale technology projects to for GenerativeAI StartupsAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 7+ years of direct sales or business development in software, cloud or SaaS markets selling to C-level executives experience- 10+ years of business development, partner development, sales or alliances management experience ...

Come be a part of a rapidly expanding multi billion-dollar global business! At Amazon Business (AB), we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination, and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Amazon Business represents an incredible opportunity to address a vast new market segment and customer base. We are focused on building solutions that enable businesses to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces, and regions. Our customers include all types of businesses ranging from individual professionals to small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon customers so we are reinventing everything from how we display our selection, price our products, and provide the right customer experience.Key job responsibilitiesWe are looking for a Change Management and Transformation professional who will:Sales Enablement Strategy. Develop and implement comprehensive sales enablement transformation strategies that align with business goals and drives sales performance. Collaborate with sales leadership to identify gaps in sales processes and recommend solutions.Sales Transformation and Continuous Improvement. Recommend programs, workshops, and upskilling opportunities to improve the skills and knowledge of the sales team. Create and maintain sales plays, playbooks, first call materials, and other sales-facing resources. Cross-collaborate with teams to drive change initiatives to drive sales improvements.Change Management, Technology, and Tools. Evaluate, implement, and manage sales enablement tools and technologies to support the sales team. Ensure the sales team is effectively utilizing sales tools. Develop and track key performance indicators (KPIs) to measure the success of sales enablement initiatives. The preferred location for this position is Arlington, VA (HQ2) or Seattle, WA (HQ). BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience in business-process design or equivalent ...

The Americas Deliver Service Partner (DSP) team partners with entrepreneurial individuals across the globe to build sustainable and scalable delivery capacity so that Amazon can continue to delight customers with fast, efficient, and bar raising fulfillment of their orders.The DSP Shared Services team (DSS) is the backbone of the NA DSP organization and it is their work streams that enable the scale of the program. Account Manager in DSP Shared Services will be responsible for providing support on a day to day processes that enable DSPs to continue to grow and succeed within the last mile network. This role will use complex problem-solving skills, manage multiple high visibility priorities, and maintain a keen attention to detail and the ability to work in a fast-paced environment with ambiguous situations. The DSS Manager role will manage a team of 7 Account Managers who support request that help keep the DSP day to day business operations running and can range from invoice inquires, administrative support of systems and onboarding, as well as fleet allocation concerns. This role will be directly responsible for team metric goals, building out streamline processes and helping manage escalations. DSS was created to help DSPs and Business Coaches to scale, you must have a strong passion for accountability, setting high standards, and driving results through focus on improving existing and future state operations, systems, and processes. The ideal candidate will be able to think big to create a long-term plan and influence leaders, but have exceptional tactical skills to drive day-to-day implementation. They will be able to learn quickly and become subject-matter experts in a number of different fields. Key job responsibilities- Managing a team of 7+ Account Manager- Maintaining and improving KPIs against team goals- Providing introductory information to new DSPs, setting up accounts and providing guidance through initial onboarding and launch.- Scaling DSP learning through module creation and in person facilitation.- Support DSP intake process, solving simple and complex issues from a variety of topics.- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Communicating with customers through various channels and responding promptly to inquiries.- Maintain customer records by updating account information within Salesforce.- Developing long-term solutions using field experience and data-driven assumptionsA day in the lifeAs Manager in DSP Shared Services, you will be responsible for specific tasks or work streams that enable the onboarding, launch, or ongoing support of a DSP owner. You will develop mechanisms to identify problems that can be solved at scale and work cross functionally to build solutions to improve efficiency and reduce manual errors of standard work. You’ll accomplish this by analyzing problems, discovering insights, delivering recommendations, and driving change through your Account Manager team.About the teamAt Amazon, our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we partner with a network of small independent delivery businesses (Delivery Service Providers) and the independent contractor community (Amazon Flex) to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, our Delivery Station teams ensure that millions of packages reach their final destination as efficiently as possible.BASIC QUALIFICATIONS- Experience managing large teams- 5+ years of Account Management or Sales experience- Experience analyzing data and best practices to assess performance drivers- Be able to travel up to 10% to assigned stations and to conduct training and lift up to 10lbs while at station ...

Are you eager to make a transformative impact driving business development for our Selling Partners (SPs)? Sales of products by 3rd party SPs on Amazon’s store have a robust representation and our New Seller Success business is growing fast. Our inbound sales team supports all new US domestic Sellers across all product categories, driving annual profits through Selling Partner recruitment and guided product adoption.Our expanding team is looking for Sales Account Representatives (ARs) to onboard and develop new SPs. We support their growth and advancement through tailored coaching as they launch and develop their strategy for selling and growing their footprint in the US Amazon Store.This role is for candidates who are passionate about a career in sales and account management, and leveraging a consultative approach to uncover key growth opportunities. This role provides ARs the opportunity to manage the sales cycle, end-to-end, for our SPs, giving ARs the opportunity to work with strategic Brand Owners, Retailers and Resellers throughout their first year selling in our Store.A successful AR is an effective listener, communicator and a problem solver who thrives in a fast-paced, dynamic environment. They are curious, and have a passion for learning about the evolving landscape of selling on Amazon. The ability to efficiently manage a high-volume book of business is imperative, as ARs are encouraged to prioritize multiple projects and goals to improve the customer experience.ARs engage with a substantial pipeline of SPs via phone and email. As an AR, you must be comfortable overcoming obstacles while you are pitching Amazon’s various programs to our SPs. This is an exciting opportunity to learn about our solutions and how they drive the overall Amazon business.About the teamThe New Seller Success organization is a team of sales, business and technical professionals who are passionate about helping businesses thrive and creating great experiences for our customers. We build awareness of our Stores as well as a suite of SP services including Fulfillment by Amazon (FBA) and programs that include product advertising, brand-building and more. We work hand-in-hand with our SPs to help them effectively establish their presence in our Store, grow their selection and increase their revenue. Our sales team is dedicated to supporting new team members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about career growth and strive to assign projects based on what will help each team member develop into a well-rounded professional and enable them to take on more complex tasks and roles in the future.BASIC QUALIFICATIONS- BA/BS degree or equivalent experience (Equivalent being 4+ years sales support or sales operations experience in e-commerce, SaaS, cloud or a related industry)- 2+ years of sales support or sales operations experience meeting goals using a solutions-focused approach- Experience documenting client interactions in Salesforce or another CRM- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems- English Fluency (written and verbal) ...

Do you thrive on guiding, motivating, developing, and managing teams to make long-term strategic impacts on customers and businesses?As a Manager, Customer Success Management with PC/IT-Amazon Vendor Services, you will lead a team of Customer Success Managers responsible for influencing growth across the businesses of Amazon’s top vendor partners while improving end-customer and vendor experience. You will guide your team in their work with vendors using data, processes, mechanisms, and interpersonal skills. You will help Customer Success Managers identify and execute new selection, merchandising, and operational plans. You will own your team’s business growth, employee lifecycle, and team culture.The PC/IT-Amazon Vendor Services Team works with vendors who sell products in the PC space, such as, laptops/desktops, computer components, network, and monitors.Your team will innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.Daily Roles and Responsibilities:Lead a team of 6-10 Customer Success ManagersLead employee lifecycle, including screening, interviewing, onboarding, training, performance management, and career developmentAlign vendors with Customer Success Managers based on complexitySet and manage end-to-end goals for your team in alignment with organizational goalsCultivate a team culture that optimizes for employee satisfaction while achieving goalsEstablish a weekly cadence of 1:1s and team meetingsPartner with Customer Success Managers & internal stakeholders to develop joint vendor business plansMeet with vendors quarterly to evaluate performance against Joint Business Plans, understand concerns, double down on wins, and provide strategic oversightIdentify, action, and/or advise on how to improve business metrics that drive growth and improve end customer experienceForecast and drive growth of vendor enrollments in the AVS programSupport CSM to ensure timely, accurate, and professional operational support to all vendorsIdentify, solve, and scale process improvements across the team and broader organizationAct as a point of escalation for issues, questions, and concernsMonitor & analyze vendor feedback to improve vendor experienceAct as a thought leader to define success criteria and the business needs of vendorsContribute to and lead creation of strategic plans and documents for the organizationContribute to operational planning to drive scalable solutions across the organizationPartner with internal stakeholders, such as vendor management, merchant technology, and global account management teams, aligning programs and initiatives to drive growthThe teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. We work hard to ensure your individual professional growth.BASIC QUALIFICATIONSBachelor’s Degree and 6+ years of relevant professional experience developing and managing a high-performing team. Experience managing teams to achieve goals and drive employee engagement. Relationship management and negotiation experience. Experience developing and implementing strategies. Experience influencing stakeholders. Proficient in Excel. Strong time management, prioritization, and problem-solving skills. Strong written and verbal communication skills. Experience rapidly adapting to change and dealing with ambiguity. ...

Please note the following eligibility requirements to apply for this role:• Graduate from bachelor's degree program between 12/2024 and 6/2025, or graduated from bachelor’s degree program within past 24 months.• Ability to relocate nationwide. Relocation assistance provided, if eligible.• Ability to begin 40-hour/week, full-time employment in June 2025.• We are unable to offer visa sponsorship for this role.For more information, please visit https://amazonundergradstudent.splashthat.com.Job summary Amazon is looking for smart, analytical, and customer-obsessed undergraduates to help build a world-class shopping experience and serve as the leadership pipeline for our rapidly growing global retail business. This role provides an ideal start to a dynamic career path at Amazon for an ambitious candidate who is eager to drive a business. The ideal candidate will be ambitious, an effective communicator, and problem-solver. In this role, you will be driving the business results of your vendors and product subcategories. Your direct responsibility will be to manage performance of a product portfolio. Day-to-day tasks may include developing and growing vendor relationships, negotiating contracts, determining promotional strategy, developing marketing programs, inventory management, product launches, and conducting detailed analyses to identify growth opportunities driving sales and margin improvements -among other initiatives. You will also create best-in-class customer experiences, and play a critical role in managing strategic and established brands to drive profitability and topline performance for your category. The Customer Success Manager career path offers the opportunity for advancement into a variety of leadership roles including marketing/merchandising, vendor management, product management, and inventory management. BASIC QUALIFICATIONS• Experience with Microsoft Excel• Experience analyzing data and best practices to assess performance drivers• Currently enrolled in a bachelor’s degree program with a graduation conferral date between December 2024 and June 2025, or graduated from a bachelor’s degree program in the past 24 months ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Key job responsibilities- Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment- Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges- Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions- Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption- Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teamsAbout the teamThe Amazon Business Strategic Accounts Team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the Fortune 1000. The ideal candidate will have relevant business consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of B2B or enterprise sales with a focus on hunting new business experience- Knowledge of procurement and source to pay processes and solutions or equivalent experience ...

Sales enablement lead to drive growth of ADSP self-service by working with AdTech AEs, PSCs and various cross-functional teams across the globe.Key job responsibilities* Inspecting and improving existing mechanisms to find efficiencies and drive adherence to process* Inventing new mechanisms to keep Product aware of customer needs and keep Sales/Services aware of product developments* Scaling the impact of successful mechanisms through global expansion and automation* Prioritizing focus areas to ensure the orgs are focused on the most critical customer needs, balancing what is most urgent and what is most important* Evangelising Amazon mental models around two-way doors, high velocity decision making* Thoughtful escalations to leadership to unblock progress. Ability to influence without authority across levels.* Work cross-functionally with Product, Sales, and Marketing to optimize workflows and unblock channels of revenue on ADSP * Develop and launch internal workflows to surface the right data/insights to GAO org to drive high-value actions.A day in the lifeIn this role, you will be responsible for leading large-scale initiatives focused on influencing Sales, Product and other partner teams working on Amazon’s DSP, develop the services go-to-market strategy and sales/serviceability readiness of new DSP features and functionality. You will partner with Amazon’s Programmatic Solutions Consultants globally to gather feedback, work with subject matter experts and influence how features are brought to Amazon’s largest & most strategic advertising customers. Focus areas will be driving growth for video advertising and deal-based buying on ADSP self-service, and growing account spend for new product features. As a Senior AdTech Sales and Service Excellence Lead (Sr. ASSET Lead), you will work with a cross-functional team that specializes in creating the smoothest experience for our internal stakeholders and advertisers to scale key Amazon DSP sales & services. You will be responsible for assessing business challenges by gathering and synthesizing relevant data. You will build shared strategy and execution plans with in-market business leaders, product and automation leads, and scaled cross-functional services teams to improve the customer experience in campaign management and optimizations effectively. You will create and track project plans to ensure accountability, establishment of clear KPIs to measure program success, drafting executive level & team presentations, data analysis, process design, recognizing and advocating for removal of systemic blockers to change, documentation of best practices and learnings for future initiatives. You will also help influence and train team members and cross-functional teams on new processes and tools as they are developed.About the teamAmazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored, display, video, and custom ads - leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Within Amazon Advertising, the Global AdTech Org is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships, of which services are a core constituent.BASIC QUALIFICATIONS- MBA- BA/BS degree required; Masters/MBA preferred- Have 8+ years of customer service & support and/or technical experience in the programmatic advertising space- Experience building and delivering large-scale strategic initiatives and tools for customer-facing teams and direct customers through systems-thinking and workflow improvements- Experience with influencing internal and external stakeholders and communicating goals and strategies across multiple leadership levels of an organization ...

A Manager of Customer Success is responsible for managing a team of Account Managers who convert seller leads (drive sales) and provide customized recommendations to educate 3p sellers on relevant tools, products, and services. Key job responsibilitiesThe responsibilities of a Manager, Customer Success include but are not limited to: 1) Seller Acquisition: You will: • Drive and achieve sales targets for your team/territory. • Lead improvements to conversion by optimizing the sales funnel and pitch material Business Growth • Contribute to goal setting for your team to align with organizational goals. 2) Seller Growth: • Contribute to business strategy development and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with cross-functional teams and other Amazon programs. • Possess the ability to manage and deliver against complex goals where strategy is not defined • Ability to make tradeoffs between short term Seller needs and long-term strategic investment.3) Team Leadership: • Manage a team of Customer Success Managers (~8 direct reports) • Manage recruiting and hiring efforts across direct team and broader organization. Coach, mentor, and develop your team • Implement and track key input metrics to measure your team’s success in driving growth for your customers and (evaluate the quality of the end-Customer experience. Use these metrics to guide your work and uncover hidden areas of opportunity. • Hold your team accountable, while helping remove blockers to success4) Strategy and Program Management: Contribute to strategic plans and documents for the organization. • Partner with external teams including Category Management, Finance, Global Customer Success Management, and Central Support teams to align programs and initiatives to drive growth.BASIC QUALIFICATIONS BASIC QUALIFICATIONS • Experience: 6+ years professional experience in Sales, Territory Planning, Merchandising, and/or relevant experience within Customer Success, Account Management, and/or relevant experience in negotiating, nurturing, and growing customer relationships. • Education: Bachelor's degree or equivalent. • Demonstrated success identifying sales opportunities and increasing conversion • Relationship Management: Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through. Proven track record of delivering results through a team. • Communication: Excellent verbal and written communication. • Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions. • Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment. • Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. The Kuiper Commercial Revenue Operations (CRO) team is responsible for business strategy, customer experience, product management and system development for Kuiper’s enterprise solutions.As a Salesforce Engineer in Kuiper’s Commercial Revenue Operations you will define, design, architect and implement field service solutions on the Salesforce platform. In this role you will require expertise in architecting, designing, implementation and maintenance of solutions using technologies such as Omniscript, Order Management, Order Orchestration, Field Service Management, Service Cloud and APEX. You will work extensively with product managers, technical program managers, engineering managers and software engineers to define and develop technical solutions.The ideal candidate will pioneer mechanisms and processes to enhance speed and scalability within our environment. This fast-paced team presents significant opportunities for self-motivated individuals who thrive on challenges, innovation, prioritize exceptional customer experiences, and can successfully oversee complex programs from inception to completion.Key job responsibilities- Work with product managers to design and architect business workflows for quote management, contract management, order management and order orchestration. Produce design artifacts including system architecture, solution design documents, data models.- Implement solutions using technologies such as APEX, Field Service Management, Service Cloud, Order Management, Order Orchestration and APEX.- Deploy solutions using technologies DevOps and enterprise security best practices. - Troubleshooting and Maintenance: Monitor middleware performance, troubleshoot issues, and optimize configurations to maintain system efficiency and reliability.- Collaboration and Leadership: Partner closely with cross-functional teams, providing technical leadership, guidance, and expertise to ensure successful integration projects.- Design, develop, and review Apex code to support complex business logic and integrations. Serve as the technical lead and architect for the Salesforce platform, ensuring best practices are followed and technical debt is managed.- Oversee and Mentor entry level and mid-level engineers. Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.About the teamThe Kuiper Commercial Revenue Operations (CRO) team is responsible for driving business strategy, product management, customer adoption, system development and operations for Kuiper's commercial business.BASIC QUALIFICATIONS- Bachelor's degree in Computer Science, Engineering, or equivalent- 5+ years of software development experience- 2+ years of experience with APEX- 1+ years of experience with Order Management, Order Orchestration and Field Service Management- 2+ years of experience with Omniscript- Knowledge and experience of deploying solutions using deployment technologies such as Copado and Gearset ...

Amazon Advertising exists at the intersection of marketing and ecommerce and offers advertisers a rich array of innovative advertising solutions across Amazon owned properties, as well as third party properties Amazon operates. We believe that advertising, when done well, can greatly enhance the value of the customer experience and generate a positive return on investment for our advertising partners.The Analytics & Insights (A&I) organization develops actionable insights using Amazon’s unique data to influence how advertisers promote their businesses. Our insights enhance their marketing decision-making, leading to them to be measurably more successful with Amazon. The A&I organization consists of a variety of different Practices, which are groups that focus on different approaches to create these insights. We are currently looking for an Associate Principal, Analytics to join our Brand Media Insights (BMI) team. Members of the BMI team develop actionable insights to support the positioning of Amazon Ads suite of brand building ad products. Our analyses measure the performance of advertising campaigns and sales performance of products. We provide recommended actions to improve future advertising campaigns and marketing decision-making. We take a consultative approach, building deep relationships with our clients marketing teams. Our account management and sales partners within Amazon help us manage relationships with these clients, allowing us to focus on analysis and delivery. Examples of commonly developed advertising insights include seasonality of search trends, multi-touch attribution, and trade up/cannibalization. Common marketing insights include brand switching, customer journey, and customer penetration.Key job responsibilitiesAn Associate Principal in the BMI team will be expected to- Independently develop advanced analyses and create templates of them for colleagues to leverage for other brands.- Conduct analyses which leverage previously untapped datasets.- Expand the breadth of marketing science topics that the BMI team provides insights on.- Represent Amazon Advertising in meetings with advertisers and guide their leaders on their advertising and marketing strategies.- Develop relationships with senior marketing decision makers (e.g. senior director, c-level) and establish oneself as go-to expert in at least one advanced analytical area of advertising.- Proactively address advertisers' needs by identifying issues and opportunities before the advertiser identifies them.- Own an internal program that enhances the team's capabilities or A&I's capabilities.- Write documents with recommendations that influence how partners teams with Amazon Advertising operate, such as Account Management, Sales, or Product.- Master Amazon proprietary tools and metrics, which will help you solve the advertisers' business questionsBASIC QUALIFICATIONS- Bachelor's degree plus 10+ years’ experience in client-facing data analysis roles.- 5+ years of consulting experience with a major consulting firm or 5+ years of advertising experience with a top advertiser (agency or client side).- Ability to translate technical aspects of analysis and metrics into actionable insights for the advertiser and both technical and non-technical stakeholders.- Excellent data driven storytelling skills – you create and deliver compelling presentations with outstanding visuals to high level stakeholders.- Advanced in SQL - ability to write complex queries from scratch from multiple tables, creating the appropriate joins, extracting and manipulating data, formatting fields, creating new measures and metrics, etc.- Fluency with an advanced analytical tool (Python or R) – ability to run advanced statistical modelling and analysis with either Python or R. If current skill is with R, then have the ability and aptitude to attain fluency in Python for analysis and statistical modeling.- Excellent organizational, interpersonal, and communication skills (both written and verbal). ...

Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. Twitch offers brands the opportunity to reach uniquely engaged audiences through Video, Audio and Display advertising; through custom content integration and event sponsorships. As a Sr. Account Executive on the Amazon Ads Hardlines team, you will partner with core Account Executives and use your 5-10 years of experience selling digital advertising solutions to successfully grow Twitch advertising revenue across Consumer Electronics, Home and Recreation clients. With your consultative approach and deep understanding of the digital advertising landscape, you will act as a strategic partner to Amazon Ads clients to educate them about the Twitch audience and advertising + brand integration opportunities. You’ll also work closely with internal, cross-functional teams successfully to deliver results for your advertising customers.This role currently requires a minimum of three days working from the assigned office a week and will require travel as needed. Beginning January 2, 2025, the expectation will be five days a week of in office presence with travel as needed.Key job responsibilities- Be a Twitch ambassador and expert to clients and the Amazon Ads sales team- Grow Twitch revenue, and when possible, exceed goals through creative solutions- Work with internal Twitch stakeholders to innovate on behalf of clients - Utilize Sales CRM and other mechanisms to track pertinent account information and sales progress About the teamAmazon Ads leads with customer obsession, laser-focused on growing our clients’ businesses while growing as individuals ourselves. We thrive in a collaborative environment, working harmoniously across multiple partner teams to deliver for our customers. Our vision is to be the best version of our team as possible, exceeding sales goals and delighting clients. We identify and overcome obstacles, leading with a solution mindset. We have fun and make history while doing it.BASIC QUALIFICATIONS• 5+ years of digital media ad sales experience• Experience building new customer relationships• Experience• Track record of closing sales and generating revenue ...