Sales, Advertising, & Account Management

​Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers, agencies, authors, and entrepreneurs. Our ad solutions - including sponsored search, display, OTT/video, audio, and custom ads - leverage Amazon's innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. This role will entail building partnerships with leading healthcare businesses in order to sell Amazon’s world-class personalization technologies and solutions. These healthcare businesses span a wide-range of categories today, ranging at-home testing kits to at-home healthcare (i.e.. dehumidifiers/compression socks) to OTC medicines (i.e.. sleep aids, topical creams, etc.), so the best candidate for this role will be someone with a diverse background in healthcare and/or CPG. If you have a consultative selling style, yield from the media or marketing world, and are ready to deliver strategic advertising solutions to clients, apply today! The Sr. Account Executive will join the Consumer Healthcare team which is part of the CPG vertical. This individual will be a part of a large, strategic account team with multiple Account Executives and Account Managers servicing a collection of the highest-potential accounts within the medical category.Effective January 2, 2025, the in-office expectation at Amazon is five days a week on days when you are not traveling.Key job responsibilities- Deliver the highest level of sales and customer service to our brand media clients- Prospect, penetrate, and create new relationships with clients at all levels within these healthcare businesses- Drive deals to closure in a new business environment- Retain and grow revenue from existing advertisers- Understand Amazon's advertising opportunities and tools to help build relevant advertising solutions for advertisers- Utilize sales CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly and annual quota goals- Understand and learn about the e-commerce industry and competitive environment including knowledge of competitive product offeringsBASIC QUALIFICATIONS- 5+ years of B2B sales experience- 7+ years of digital media ad sales experience- 5+ years of B2B sales across fortune 500 advertisers and agencies experience ...

At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it and advertisers can easily implement it.The Product Sales Specialist (PSS) organization sits squarely between the product teams who make our ad solutions, and the field teams who sell it. GTM Specialists in the Product Sales Specialist organization are the voice of the customer and the field back to the Ads Product orgs, as well as the business owners for delivering on customer outcomes through the adoption of product solution. They are responsible for:- Owning interactions with each Product org, producing a stack-ranked set of Global Sales priorities, and influencing requirements, roadmap decisions and trade-offs- Developing and implementing global GTM strategies and sales plays, both for existing capabilities and new ones (e.g. betas, launches)- WW Service and operations team engagement as it pertains to new and emerging products and 4) Partnering with Product Marketing on global Sales and Marketing narrativesThis Sponsored Ads GTM role will support our US and EU Large Customer Segment (LCS) teams covering our largest advertisers to help prioritize which advertisers are the most opportune to speak to, what is the right story and combination of products to sell to these advertisers, and what are the right recommendations for us to send these advertiser to implement their strategies. This person will play a critical role partnering with an internal product team that will automate these actions and as part of this partnership will provide user stories for required product features and will be responsible for GTM to drove adoption of this tool. The right candidate for this role will thrive building large impactful programs in an ambiguous environment.Key job responsibilities- Articulate the voice of the customer and Sales back to product organization, to define product development priorities that set global direction for Ad Sales go-to-market.- Dive deep to understand key opportunities and design, deliver and audit repeatable playbooks to take advantage of these insights- Summarize key findings in written documents both to influence senior leaders as well as to report back on business pacing- Consult on product narratives to ensure product positioning is aligned with customer and sales feedback.- Earn trust with LCS sales team, understand how to marry their key sales motions with ad product priorities to automate pitches/recommendations that will deliver results. BASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedules- Bachelor's degree ...

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you’re interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.We’re looking for a results oriented Senior Account Manager who is passionate about partnering with our advertisers, educating them, helping to solve ambiguous business problems, and mitigating risks before they become roadblocks. As a Sr. Account Manager, you manage and deliver against complex advertiser goals and problems to drive revenue and achieve revenue targets. You nurture customer relationships and create revenue opportunities from the advertisers you own. You’ll not only dive deep into data to understand trends, but also communicate the “why” behind results and make actionable recommendations to internal and external stakeholders. Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customers to facilitate them reaching their business goals. This role is highly collaborative, working with Creative, Senior Sales, Product, and Insights partners and will drive process improvement to gain efficiency and foster collaboration. The Sr. Account Manager’s strategic digital expertise and influence is considered critical to unlocking greater value and impact for our advertisers.Key job responsibilities• Become a knowledgeable partner on Amazon Advertising solutions• Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfaction to meet revenue targets• Develop annual brand and media strategies for growth based on overall advertiser goals/objectives• Develop campaign strategies and audience targeting recommendations per brand and product line• Evaluate KPIs and optimize campaign performance using a data driven approach• Perform in-depth data analysis to deliver actionable insights & recommendations that influence short term / long term digital media strategy• Educate advertisers on performance metrics, insights, and how to achieve greater results on AmazonBASIC QUALIFICATIONS• Bachelor's degree• 7+ years of digital advertising and client facing roles experience• Experience with digital media/marketing strategy, data analysis and data analytics & visualization• Success in optimizing products and services based on client needs• Strong Proficiency in Microsoft Excel• Demonstrated success working with cross-functional teams and building strong relationships internally and externally ...

Are you seeking an exciting career that empowers you to collaborate with customers and partners, leveraging cloud computing web services to drive innovation and cost efficiency? Join Amazon Web Services (AWS), a company dedicated to being the most customer and partner-centric organization on earth. We are currently seeking an accomplished leader for the role of US Federal Civilian ProServe Partner Leader within the AWS ProServe Partner Organization.The AWS ProServe Partner Organization's vision is to accelerate customer value from adopting the AWS platform by providing consulting and implementation services through the AWS Partner Network (APN). AWS continuously invests in its partners, enabling them to build capability, capacity, and offerings that consistently delight AWS customers. Together with APN Partners, ProServe aims to deliver innovative, secure, and scalable solutions that unlock the full potential of the AWS platform, leveraging the expertise and talent of our AWS Partner Network.In this role, you will collaborate with senior executives from AWS partners to develop and execute go-to-market strategies for US Federal Civilian customers. Utilizing best practices for business development and program management, you will execute highly strategic initiatives to drive meaningful innovation and business outcomes for customers. Success in this role requires coordination across multiple internal AWS teams and external AWS Partners, with impact and visibility to the extended internal Federal Civilian leadership team.The ideal candidate possesses exceptional leadership skills, experience with Federal procurement processes, a general understanding of Federal Acquisition Regulations (FAR), problem-solving skills, executive stakeholder engagement skills, strong business judgment, and demonstrated experience working with cross-functional teams. We seek a proven ability to execute both strategically and tactically, and someone excited to take on new and challenging projects. Moreover, the candidate must have a business background that enables them to build an opportunity pipeline with partners and interact knowledgeably with government customers.This role will require up to 25% travel.This position requires the candidate selected be a US citizen as it provides services under federal government contracts with clearance requirements.Key job responsibilities- Drive strategic partner relationships by defining, identifying, and pursuing key opportunities - Influence and shape innovative solutions and deal constructs with partners that accelerate AWS adoption - Establish deep business relationships with partners through understanding the customer's mission and environment - Collaborate effectively with stakeholders across the organization, including Field Sales, Finance, Marketing, Training, Capture, Operations, and Legal - Represent the Worldwide Public Sector (WWPS) Partner ProServe Organization at key industry conferences About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 5+ years of developing, negotiating and executing business agreements experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of business development/sales/capture experience with US Federal Government ...

Amazon Ads is dedicated to driving measurable outcomes for brand advertisers, agencies and entrepreneurs. Our ad solutions— including sponsored, display, video, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Our environment is fast-paced, and requires someone who is highly enthusiastic, entrepreneurial, flexible, detail-oriented, analytical, and comfortable working with multiple teams across multiple locales.This is a rare opportunity to join a start-up business within Amazon Ads and play a strategic role in building the future of Local Ads. This is a key role in our recently formed Local Ads team. This individual will own some of our high impact local relationships as we create a brand new business and revenue stream for Amazon Ads. You will be joining a fast growing, quickly evolving organization, where the ability to wear many hats and help across projects will be crucial. You are expected to inspire, lead, think and act both strategically and tactically for your customers, using your strong business acumen and experience selling digital advertising solutions to help your partners grow and scale revenue. You enjoy solving complex problems, works effectively with cross-functional teams and thrives in a fast-paced setting that is constantly evolving. Key job responsibilities* Establish and foster relationships with senior local agency leadership to drive top down account team influence and customer discovery. * Build relationships across buying, planning, account and executive teams by establishing expertise to act as a strategic partner, providing insights and relaying relevant guidance to the customer to meet shared objectives.* Act as single threaded owner for assigned local agencies to maintain consistent messaging and delivery of new Amazon Ads narratives, with a focus on STV/Video products. * Own the quota of your assigned book of business and manage it in Salesforce.* Conduct virtual and in-person meetings demonstrating subject matter expertise and a point of view on industry and/or specific advertising solutions, with deep knowledge of your customer’s vision and objectives.* Be a strategic leader who creates future value for Amazon with local agencies, while delivering immediate results.* Determine the right goals, inform decisions, and help design scalable, long-term solutions that meet shared objectives.* Leverage an entrepreneurial mindset to solve complex problems, with solutions tailored for each customer and made as simple as possible.* Assess, develop, and advise managers and/or senior leaders on overall business strategy.* Utilize customer input to drive innovation creating ease of execution for our partners by improving policies, process and products.* Identify mechanisms to evolve and simplify the team’s practices while ensuring customer short- and long-term expectations are met.* Work with marketing and product teams to develop local specific strategies and respective narratives for local digital media advertising growth* Take ownership of the pre and post-sale process ensuring we exceed customer expectations and deliver results.* Travel up to 50%BASIC QUALIFICATIONS* 5+ years of B2B sales experience* Experience with sales CRM tools such as Salesforce or similar software* Experience in account management and selling of digital media ...

Are you interested in helping to shape the era of Artificial Intelligence (AI)? AI is transforming entire industries and fundamentally changing the way we live and work. AWS is the place where organizations can build AI technology securely, responsibly, and with confidence. AWS is positioned at the forefront of GenAI with the deepest set of services and features as the leader in cloud. AWS is seeking an experienced Senior Account Manager to lead and continue to expand the business with strategic GenerativeAI startups.The Senior Account Manager will be a key member of the team responsible for providing business leadership and creative direction for this fast-paced and evolving technology working with strategic GenAI startups. You will build and maintain broad relationships in the account, develop and manage opportunities, and lead a large team of extended resources. You will define an exec relationship strategy within the account, including building a strong working relationship with the AWS senior leadership team for executive sponsorship, executive business reviews, and shaping go-to-market opportunities.Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?Come build the future with us.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Key job responsibilitiesExperience as a quota carrying technology field sales individual, or business development professional.Experience increasing technology adoption and creating long term transformational account strategies.Experience working with and presenting to C-level executives, IT, and other lines of business.Demonstrated success in identifying, developing, negotiating, and closing large-scale technology projects to for GenerativeAI StartupsAbout the teamDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 5+ years of developing, negotiating and executing business agreements experience- 5+ years of professional or military experience- Bachelor's degree- Experience developing strategies that influence leadership decisions at the organizational level- Experience managing programs across cross functional teams, building processes and coordinating release schedules ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Key job responsibilities- Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment- Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges- Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions- Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption- Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teamsAbout the teamThe Amazon Business for Education team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the K-12 Education sector. The ideal candidate will have relevant K-12 Education consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of B2B or enterprise sales with a focus on hunting new business experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

Amazon Ads is the advertising arm of Amazon and one of our fastest growing businesses. We operate at the intersection of commerce, entertainment and advertising, offering unique advertising products (from upper-funnel video solutions like Prime Video to performant sponsored ads), enterprise ad tech (Amazon DSP, Amazon Ad Server, Amazon Marketing Cloud, Amazon Publisher Services) and a rich array of unique creative, format and measurement solutions. We offer advertisers premium brand placements on our owned and operated properties, including Prime Video, Thursday Night Football, Twitch, and FireTV as well as on third-party publishers via Amazon Publisher Services.We start with the customer and work backwards in everything we do, including in advertising. We believe that advertising, when done well, enhances the customer experience with delightful discovery for consumers and compelling performance for advertisers. The insights we deliver to advertisers and their partners enable them to build unique connection with consumers, from first discovery to loyalty in a unique and compelling way versus any other media platform at scale. We seek a seasoned Brand Partnerships Principal to join the Global Entertainment Brand Partnerships team. This new role will report directly to the Global head of Entertainment Brand Partnerships, within the broader Video Strategy & GTM team. This specialist will work in partnership with Prime Video and Amazon MGM Studios to define integration, sponsorship, and branded content opportunities across Prime Video titles, determine GTM strategies, partner with sales to develop go-to-market (GTM) strategies including pricing/packaging and execution, and ultimately ensure Amazon’s sponsorships meet the needs of our advertising customersKey job responsibilities• Contribute to the development of Prime Video’s Entertainment sponsorship offerings, alongside Sales, Product, Content, Business, Finance, and Strategy & GTM peers. • Partner to support think big ideation, integrations and custom program development, in partnership with sales teams across Amazon, delivering on the needs of our advertising customers.• Drive Entertainment Sponsorship sales efforts, including response to RFPs and custom ideation, leading client meetings and engagements; contribute to the Upfront / annual sales cycle for Amazon across all global markets. • Drive adoption of Prime Video’s sponsorships offerings, including revenue goals, product adoption, advertiser maturity advancement, renewals, etc.• Aggregate VOC (voice of advertising customers) and partner with content & product teams to drive video sponsorship solutions for customers and growth for Amazon; produce stack-ranked set of sales priorities, and influence requirements, roadmap decisions and trade-offs.• Partner to develop Entertainment Sponsorships narratives, including creative & innovative streaming solutions.• Join sales in external customer meetings to share opportunities and hear customer feedback.• Utilize industry expertise on trends, consumer behavior, and emerging media technologies to identify new opportunities & innovation for Prime Video Sponsorships.A day in the lifeThe ideal candidate will possess a premium content advertising, revenue focused, and strategic leadership background within video and STV that enables them to drive a comprehensive strategy around how Amazon approaches video advertising sponsorships. This specialist will partner cross-functionally across leaders within Amazon Ads, Prime Video, and Amazon MGM Studios..BASIC QUALIFICATIONS- Bachelor's degree- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent- Minimum of 8+ years of experience in sponsorships, brand partnerships, integrated marketing, or related roles, in the video advertising or streaming industry.- A strong track record in developing, launching & executing premium video sponsorships.- A self-starter with demonstrated ability to think strategically and creatively about sales, business, product, and technical challenges with the ability to build and convey compelling value propositions and work cross-organizationally to build consensus.- Experience participating in Agency Upfronts, and global markets.- Experience working with content creators and show-runners to develop advertising opportunities.- Ability to quickly assess current high-potential opportunity and articulate a compelling vision for the existing teams to rally around and organize to deliver.- Proven track record of working with advertising customers to introduce new products, develop market fit, and help the broader organization scale sales of the solution.- MBA preferred. ...

Amazon Ads operates at the intersection of eCommerce and advertising, offering a rich array of advertising solutions. We partner with advertisers to reach Amazon customers on Amazon.com, across our other owned and operated sites, on other high quality sites across the web, and on millions of devices. If you’re interested in joining a rapidly growing organization working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.We’re looking for a results oriented Sales Account Manager who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous business problems, mitigating risks before they become roadblocks. As a Sales Account Manager, you manage and deliver against complex advertiser goals and problems to drive revenue and achieve revenue targets. You nurture customer relationships and create revenue opportunities from the advertisers you own. You’ll not only dive deep into data to understand trends, but also communicate the “why” behind results and make actionable recommendations to internal and external stakeholders. Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customer to facilitate them reaching their business goals. This role is highly collaborative, working with Creative, Sales, Product, and Retail partners and will drive process improvement to gain efficiency and foster collaboration. The Sales Account Manager’s strategic digital expertise and influence is considered critical to unlocking greater value and impact for our advertisers.Key job responsibilities• Become a knowledgeable partner on Amazon Advertising solutions with revenue experience• Develop annual brand and media strategies for growth based on overall advertiser goals/objectives• Develop omnichannel media plans, campaign strategies, and audience targeting recommendations per brand and product line• Evaluate KPIs and optimize campaign performance using a data driven approach• Perform in-depth data analysis to deliver actionable insights & recommendations that influence short term / long term digital media strategy• Educate advertisers on performance metrics, insights, and how to achieve greater results on Amazon• Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfactionBASIC QUALIFICATIONS- 2+ years of client facing Advertising and/or Sales role with revenue ownership.- Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing- Effectively analyze data and insights to present strategic and tactical plans to advertisers- Adept at solving problems that span business and technology- Influence process improvement that scales broadly; inventing and simplifying within existing processes ...

AWS is one of Amazon’s fastest growing businesses, servicing millions of customers in more than 190 countries, reshaping the way global enterprises consume information technology and powering the developers who are building the next generation of global industry leaders. AWS customers include some of the most innovative startups like Netflix, Pinterest, Airbnb, and Instagram as well as some of the largest global enterprises like Shell International, Unilever, Hitachi, Sharp, Bristol-Myers Squibb, and Samsung. AWS is seeking an experienced Contact Center as a Service (CCaaS) Customer Success Specialist for Amazon Connect. Connect was born out of Amazon’s own need for the best CCaaS solution that works at scale, while improving customer experience. Today, Connect is one of AWS's fastest growing services, leveraging native generative AI capabilities to improve customer and employee experiences. As a Connect Customer Success Specialist, you will act as a strategic advisor to customers, helping them innovate and optimize their contact center and customer experience through adoption of the Connect capabilities. You will lead cross-functional field teams in sales, solutions architecture, partner sales, product, and will work at the CxO level with customers to maximize the value of their Connect investment. The ideal candidate will have enterprise sales and/or consulting experience in Contact Center as a Service or similar SaaS solutions in areas such as telecommunications, VoIP, and/or or CRM/ERP applications. You will be passionate about customer experience and advocacy and bring the voice of the customer into the product development process. You will enjoy solving complex problems; our customers will rely on your guidance to scale Connect across their complex global businesses, overcoming technical and organizational roadblocks on the way.Key job responsibilities* Serve as the primary point of contact for a portfolio of strategic customer accounts, managing relationships and being a strategic advisor, driving enterprise-wide adoption of Connect. * Deliver compelling presentations, product demos, sample solutions and programs, events, and discussions to enable customer success. * Build customer skills and proficiency with Connect. * Engage with C-level stakeholders to understand the value proposition of Connect and uncover new areas of business value. * Develop account plans in conjunction with field teams. * Meet annual revenue targets through increased adoption of Connect. * Work with partners and ISVs to extend reach & drive adoption of AWS solutions.A day in the lifeThe Amazon Connect Customer Success Specialist (CSS) will create a matrix environment with resources from our partner community, Professional Services, AWS account teams, and Connect service team members to drive customer success. A CSS will run attach service plays, customer engagements to drive adoption of migrating services, work with our partner community to scale and align key members of the services team for optimization and retention efforts. Last, a CSS will uncover cases that align to Connect unique business value to be shared with AWS Marketing. About the teamThe Customer Experience specialist team helps customers learn about and adopt Amazon Connect. We are one of the fastest growing AWS services and a leader in the Contact Center as a Service (CCaaS) category. As an AI-powered cloud contact center, Amazon Connect delivers a rapid pace of innovation that enables companies to unlock bar raising experiences for customers and agents at lower cost.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.BASIC QUALIFICATIONS- 5+ years’ experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products.- 5+ years of business development, partner development, sales or alliance management experience.- 7+ years of experience driving technology initiatives- Experience with managing complex, multi-stakeholder projects and delivering solutions.- Six Sigma, PMP or SAFe certified or related experience.- Bachelors or equivalent experience ...

The Amazon Vendor Services organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities.The ideal candidate for this role should possess strong client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios. Above all, they should demonstrate a high level of ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.Key job responsibilitiesCustomer Success Managers are responsible for driving Seller business growth by providing customized insights and recommendations, educating regarding relevant tools, products, and services, and delivering a positive experience with our program. The key responsibilities of a Senior Customer Success Manager include but are not limited to:Business Growth• Identify, action and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Identify what is hindering growth, develop solutions, and test before scaling to benefit to impacted Sellers.• Analyze data and trends to identify, action and/or influence long term to maximize potential for your assigned portfolio of Sellers.• Act as a strategic and influential partner for your Sellers. Proactively seek out new opportunities for customers and Sellers. Create tailored solutions and recommendations where out of the box thinking is necessity. Present compelling value propositions using a strategic and consultative approach.• Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers finding joint areas of opportunity to drive customer success with Amazon.• Possess the ability to manage and deliver against complex account goals where strategy is not defined. Able to make tradeoffs between short term customer needs and longer-term strategic investment.• Implement and track metrics to record the success and quality of your portfolio of Sellers. Use these metrics to guide your work and uncover hidden areas of opportunity.Seller Relationship Management• Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.• Deliver timely, accurate and professional operational support to all Sellers in your portfolio within a specified SLA.• Drive optimal program and Customer Success Manager satisfaction.• Liaise with other partner teams and coordinate cross-functionally to resolve Seller issues and questions quickly with high quality.• Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.• Educate Sellers on how to drive incremental growth on Amazon through frequent education on tools, policies, products and programs. Maintain in-depth knowledge in these areas to keep Sellers informed of new opportunities and tie recommendations to their specific goals and value proposition.Program Process Excellence• Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment.• Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.• Assist with the definition and design of tools, standard operating procedures and processes of Seller Services.• Identify, quantify, and define feature enhancements and new products to improve Amazon product based on customer feedback, data analysis, and feature gaps with competitive products.• Aggregate themes and data to advocate to function as Voice of the Seller with owning teams to address opportunities at root cause level, keeping their relative experience at the forefront of decision making and design.• Own project status communication. Consistently impart clear and concise summaries for the projects you own to your leadership/management team and are effective at answering questions in detail.A day in the lifeAs a Sr. Customer Success Mgr, a typical day might include:• Reviewing Key Performance Indicators, bridging opportunities, and sharing recommendations to close gaps to goals with your Customer(s) in your weekly call.• Educating a new contact at your Customer on how to better leverage Amazon tools and systems. • Deep diving and resolving an item buyability issue that was surfaced by your Customer. • Following up with internal Amazon teams who you are dependent on to deliver tasks for your Customer(s). • Meeting with your Retail Category Manager to understand Category strategy and discuss your Customer(s) role in their strategy.• Lead a meeting with your Customer and internal Amazon team members to educate them on a new Amazon Supply Chain program.About the teamThe Amazon Vendor Services program is a paid service that offers enrolled Selling Partners services in one of five major categories: (1) A designated Sr. Customer Success Mgr, (2) Strategic business advice, (3) Support, (4) Operational execution, and (5) Programs, Pilots, Betas, and Advance Coaching. In this role, you will be a member of the Consumables Category team, and the designated Sr. Customer Success Mgr supporting one to four Selling Partners within the Consumables categories. Consumables categories consist of Health & Personal Care, Pets, Grocery, Beauty, Premium Beauty, and Baby. The role offers broad scope as the Selling Partners supported by this role may span numerous Brands, end Customer segments, and product categories. **This role is posted for Santa Monica, CA, candidates selected can be located in any of our approved office locations: Seattle, Austin, or Arlington (HQ2)**BASIC QUALIFICATIONS• Experience: 4+ years professional experience in Buying, Merchandising, Planning, and/or relevant experience within Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.• Education: Bachelor's degree• Goal Attainment: Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.• Relationship Development: Proven track record of building and cultivating relationships with internal and external stakeholders, driving decisions collaboratively, resolving conflicts, and ensuring follow-through.• Communication: Excellent verbal and written communication.• Data Analysis: Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.• Planning: Track record of developing business plans with a demonstrated ability to effectively manage multiple projects and priorities across teams in a fast-paced, deadline-driven environment.• Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm. ...

Amazon is looking for a driven, entrepreneurial, and analytical Business Development Representative. The ideal candidate will be excited by partnering in launching a new start-up from the beginning of its life cycle and will have familiarity leading sales generation with Mid-Market customers. Amazon Freight is building systems and capabilities to ensure that external shippers’ freight in the Amazon network (vendors, suppliers, sellers) is moved with the highest service and lowest possible costs. To meet this goal, we are continually striving to innovate and provide best-in-class service levels. You will efficiently negotiate terms and close deals with external shippers. Internally, you will work with functions that cut across the organization including legal, technology, marketing, transportation and customer service, to drive great customer experience for our program.The ideal candidate will exhibit strong analytical and interpersonal skills with the ability to work in a fast-paced, innovative climate. You will communicate with senior stakeholders within the Amazon Freight leadership team, as well as working with leaders at major companies to strengthen partner relations. The candidate is as comfortable working on strategy and design, as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized, innovative logistics solutions, drive process improvement, standardize procedures and negotiate effectively. In this position, you will be responsible for identifying, soliciting, creating, developing, building, closing and owning a robust sales opportunity pipeline to support the business and financial goals of Amazon Freight’s sales team. You will drive bookings and revenue growth from both new and retained customers while developing actionable customer sales plans.Key job responsibilities- Build and maintain a pipeline of high-quality Mid-Market companies and convert them into clients with minimal management intervention. - Implements a variety of prospecting techniques (cold calls, networking, referrals) to supplement and continuously fill a robust pipeline of qualified opportunities.- Maintain a high volume of prospect talk time through outbound phone calls, external customer meetings and demos, and follow-up activities.- Analyze pipeline of opportunities to provide key reporting and regular forecasts towards goal attainment.- Ability to identify and drive revenue, adoption and market segment share of our product.- Manage numerous accounts concurrently & strategically, ensuring customer satisfaction- Maximize wallet share by ongoing assessment of a customer’s revenue potential via Annual Freight Spend.- In-depth knowledge and understanding of the logistics and transportation industry.- Build strong working relationships with vendors, suppliers, businesses and internal peers.- Build relationships with decision makers (Director, VP and C-Level) and recommend product solutions that fit their business needs.- Engage and transition new clients to contractual agreements, facilitating the legal review process, where needed.- Collaborate with internal and external stakeholders to identify opportunities to improve performance and facilitate successful freight movement.- Assess program risks, anticipate challenges, and provide escalation management when necessary.- Meet or exceed revenue/shipment volume targets and/or feature spend adoption.- This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment.BASIC QUALIFICATIONS- - Bachelor's degree in business, supply chain, logistics or related field- - 5+ years of B2B business development experience- - Direct field experience in working with small to medium sized accounts- - Experience using problem-solving, mathematics and analytical skills using data to drive decisions in a business environment ...

As a Senior Solutions Architect III in Amazon Ads partner development organization, you will work with partners to design and implement advertising technology solutions. The role requires strong technical skills and business understanding to help partners successfully build and scale solutions using Amazon Ads APIs and services. You will provide technical leadership and influence both partner and internal stakeholders.Key job responsibilitiesTechnical Leadership:- Design and implement complex advertising technology solutions- Lead technical discovery and requirements gathering with partners- Create architectural designs incorporating AI/ML capabilities- Ensure solutions meet security, privacy, and performance requirements- Develop reusable patterns and best practices- Drive adoption of new advertising featuresPartner Engagement:- Serve as technical advisor to partner teams- Lead implementation planning and execution- Guide partners through technical decisions- Provide best practice recommendations- Ensure successful solution delivery- Gather and communicate partner feedbackTechnical Excellence:- Create technical documentation and implementation guides- Review and optimize solution performance- Conduct architectural reviews- Mentor junior solution architects- Contribute to thought leadership content- Stay current with industry trendsCross-team Impact:- Work with product teams on feature requirements- Collaborate with engineering on implementations- Support business development initiatives- Share insights across solution architect community- Influence product roadmap decisionsA day in the lifeYour day involves designing and reviewing technical solutions for advertising partners, focusing on helping them implement Amazon's advertising capabilities effectively. You lead technical implementation discussions, create architecture diagrams, and provide best practices guidance. Throughout the day, you develop proof of concepts, collect partner feedback, and collaborate with product and engineering teams. You mentor junior architects while ensuring partner solutions are properly implemented and optimized for performance across advertising platforms.About the teamThe Amazon Ads Global Partner Development Solutions Architecture team enables partners to build and scale innovative advertising technology solutions. Working with customer data platforms, systems integrators, agency holding companies, independent agencies, ad servers, and retail media platforms, this global team designs and delivers technical solutions that drive partner success. The team combines deep advertising technology expertise with Amazon's latest capabilities, including AI-driven features, to help partners build scalable, secure, and performant solutions. Through technical leadership and close collaboration with product teams, they influence both partner solutions and Amazon Ads product development, driving innovation across the advertising ecosystem.BASIC QUALIFICATIONS- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience- 3+ years of design, implementation, or consulting in applications and infrastructures experience- Experience delivering technical solutions for enterprise customers- Track record of successful partner/customer engagements- Excellent problem-solving and analytical skills- Strong written and verbal communication abilities ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Key job responsibilities- Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment- Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges- Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions- Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption- Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teamsAbout the teamThe Amazon Business for Education team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the K-12 Education sector. The ideal candidate will have relevant K-12 Education consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of B2B or enterprise sales with a focus on hunting new business experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

• Amazon Web Services (AWS) internships are full-time (40 hours/week) for 12 consecutive weeks during summer between May 27-August 15, 2025. • By applying to this position, your application will be considered for the Arlington, VA location only.• This internship supports AWS customers in Latin America so qualified candidates are required to have fluency in Spanish or Portuguese.• Internship hiring for this lane will support the Worldwide Public Sector Sales (WWPS) Organization.Calling all students!! Do you have a passion to LEARN and explore new challenges, BUILD towards the future, and GROW customers cloud sales journey? Join us for an exciting opportunity to intern with our Amazon Web Services (AWS) sales team and work with a diverse team that focuses on driving greater AWS adoption and customer value. As a sales intern, you will collaborate with diverse sales teams to help build new business client leads, complete cold calling to prospect new customers, enter new client data, and assist with opportunity follow-up. During the program you will immerse yourself in cloud computing while developing business and sales acumen. You will be led through specialized training, work on individual projects, attend professional development and social events, and acquire the AWS Cloud Practitioner Certification.If this sounds exciting to you - come build the future with us!Key job responsibilities• Guide and accelerate our customers' cloud integration• Conduct sales prospecting through various ways including cold calling and email outreach• Collaborate with our business and tech teams to build solutionsBASIC QUALIFICATIONS• Currently enrolled in a bachelor’s degree program with a graduation conferral date between December 2025 and September 2026• Fluency in Spanish or Portuguese ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.Key job responsibilities• Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment• Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges• Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions• Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption• Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teamsAbout the teamThe Amazon Business Field team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the energy, materials and utility sectors. The ideal candidate will have relevant energy, materials and utility consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targetsBASIC QUALIFICATIONS- BA/BS degree or equivalent work experience required- 5+ years of B2B and/or Enterprise sales experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

Come build the future with us! Amazon has a unique opportunity to accelerate your career and make impact on our advertising customers globally. If you are a customer-obsessed individual interested in joining a rapidly growing organization, we’d love to talk with you!Amazon Ads is looking for a results-oriented Associate Account Manager who is passionate about learning and creative problem solving. This full-time role is ideal for an early career candidate who is interested in launching a career at the intersection of advertising and analytics, has a history of achieving ambitious goals, and is an analytical problem solver with an interest in working in the Automotive space.Candidates well-suited for the role are fast learners, data driven, strong communicators, effective listeners and project managers who are able to balance competing priorities.Key job responsibilities- Take a consultative approach to optimizing customer’s advertising campaigns through the use of data and Amazon insights- Perform in-depth data analysis to deliver actionable insights and recommendations- Evaluate KPIs and optimize campaign performance using a data driven approach- Educate advertisers on performance metrics, insights, and how to achieve greater results on Amazon- Work cross-functionally with sales and other Amazon partners to drive incremental revenue and increase advertiser satisfactionBASIC QUALIFICATIONS- 2+ years experience in Advertising and/or Sales role with revenue ownership - Experience in Omni-channel marketing, display, over-the-top (OTT), or search marketing - Adept at solving problems that span business and technology - Influence process improvement that scales broadly; inventing and simplifying within existing processes ...

Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.The Amazon Business team is dedicated to developing solutions inclusive of an expanded online store that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers in the commercial sector. As a Sr. Account Executive, Healthcare Growth, you will have the unique opportunity to acquire new AB customers with annual revenues from $500M-$5B. This role will work closely with internal partner teams to develop and implement GTM acquisition plans.The Sr. Account Executives on the Growth team have a unique role that is responsible for identifying and acquiring new customer opportunities. This role requires a hands-on approach from a results-oriented individual who possesses strong analytical and communication skills that will thrive in a fast-paced, ambiguous environment. The successful candidate will possess a business acumen that enables them to drive specific engagement and interaction with C-suite executives and understand how to identify, develop, negotiate and close large, complex deals. They should also have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally to build consensus. The candidate should be a self-starter with a proven track record of exceeding monthly and quarterly input and output goals.Key job responsibilitiesThe Sr. Account Executive will be responsible for the following:• Meet or exceed new account acquisition targets• Own negotiations of agreements/deals and growth plans with prospects to drive business inputs• Work collaboratively with cross-functional teams jointly charged with building, owning, and sharing financial goals and deliverables for select group of named accounts• Relay market and customer needs back to internal Amazon teams including Product Management, Technical and Category Management teams• Work closely with marketing, merchandising, demand generation, customer service and other key internal Amazon stakeholders• Educate and network with key prospect and customer contacts • Prepare and provide business reviews to the senior management teamBASIC QUALIFICATIONS- BA/BS degree or equivalent work experience required- 5+ years of B2B and/or Enterprise sales experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new customers and market segments ...

Please note: this role is located onsite in Chicago, IL.Amazon Advertising operates at the intersection of eCommerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help brands reach Amazon customers through strategic, highly targeted self-service advertising products. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place. This is an opportunity to sell world class personalization technologies and drive sales across multiple platforms to new and existing small-to-medium brand and performance advertisers. There are also opportunities to grow and retain revenue from existing advertisers. If you have a consultative selling style and are able to tactfully guide customers to their goals by optimizing for the long-term, apply today! Key job responsibilities- Use your influencing and relationship-building skills to prospect, penetrate and develop executive-level relationships with clients, uncovering the business needs of Amazon's clients- Retain and grow revenue from existing advertisers- Drive deals to closure in a new business environment- You influence how decisions are made by leading with data, and are focused on understanding how Amazon's products and tools can help build relevant advertising solutions for our customers- Deliver the highest level of sales and customer service to our clients- Utilize sales CRM to measure progress against pertinent sales activities and opportunities- Understand and learn about the e-commerce industry and competitive environment, including competitor product offerings- Collaborate cross-functionally to create and execute advertising plans for different types of businessesBASIC QUALIFICATIONS- 3+ years of B2B sales experience; carrying quota- 1+ years of selling advertising or advertising-like services experience- Experience with sales CRM tools such as Salesforce or similar software - Experience in account management and selling of digital media ...

Are you interested in working with the largest global organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) for its Healthcare and Life Science business that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:* Long term development of Customer vision and strategy * Has led capture and proposal management for large, transformational programs* Has shaped, negotiated, and won statement of work (SOWs) for consulting/ professional services* Engage with customers to understand their business drivers and customer portfolio * Identify & develop specific opportunities and supporting business cases * Demand creation, deal shaping, including estimations and deal pricing * Identifying and positioning appropriate contracts for Opportunities * Contract negotiations & follow on for SOW signature * Identify potential opportunity & delivery risks, and define Mitigation plan for such risks & issues * Providing Executive Oversight for delivery of projects in account, ensuring high quality delivery * Leading innovation and scoping workshops with Customers * Act as single person of contact for Customer executives, developing deep, trustful relations * Educate customers on AWS services and translate those into a clear business value proposition * Envision and inspire customers * Coaching Customer and Partner teams to be self-sufficient.Amazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 10+ years of experience in the Pharmaceutical Industry with experience across the pharmaceutical value chain with emphasis on Clinical Trials, Research and Development, Manufacturing, and Commercial- Experience selling to executive stakeholders in lines of business (R&D, Clinical, Manufacturing, and Commercial and IT)- Selling large ($10M+) cloud transformational deals- Understanding of cloud platform services, cloud-native architectures, and cloud infrastructure- Relevant experience in technology/software sales, pre-sales, or consulting ...