Sales, Advertising, & Account Management

The SP-Support Associate acts as the primary point of contact between Amazon and our Selling Partners (SP). The SP-Support associate is responsible for providing timely and accurate operational support to Selling Partners who sell on Amazon stores. The successful candidate has a direct and immediate impact on the experience of buyers and sellers at Amazon. A strong track record of customer centered support and a high level of ownership is required for the role. An SP-Support associate is expected to address Selling Partners issues effectively, while working closely with other stakeholders within Amazon and adhering to service level agreements for phone, chat, and email cases. In addition, SP-Support associate is also expected to contribute to a positive team environment and drive process improvements as applicable.1. Requirement of high-speed internet: minimum 25Mbps speed2. Employees are required to work from a dedicated area within the home (the work space).3. The work space must provide audible and visual isolation from other occupants such that the computer screen is not visible, conversations are not audible to other occupants of the home, and background noise is not audible to Selling Partner4. Should have internet and power back up in case of connectivity/power outages.Key job responsibilities1. Comfortable working in a dynamic contact center environment with the flexibility to adapt quickly to changing priorities with the appropriate sense of urgency.2. Resolve complex queries from Selling Partners leveraging strong critical thinking and decision-making skills.3. Provides exceptional service to Selling Partners, building trust and strengthening relationships through empathy, active listening and rapport building.4. Adeptly navigates multiple communication channels concurrently including phone/chat and email to engage with Selling Partners effectively.5. Demonstrates effective, clear and professional written and oral communication. Listens closely and empathetically to Selling Partners: understands, paraphrases, and prioritizes the Selling Partner’s needs, then provides appropriate solutions.6. Consistently delivers on Selling Partner experience and efficiency (quality/productivity) goals.7. Ability to maintain excellent levels of confidentiality and data security standards. Also, adherence to company policies, code of conduct and a commitment to exceptional Selling Partner service.8. Actively seeks solutions through logical reasoning and data interpretation independently.9. Ability to effectively communicate with other internal departments to jointly resolve inquiries and relay the information to the selling partner in a clear and concise manner. 10. Fosters a positive and cooperative team environment, focusing on strengthening the team knowledge base to improve overall performance. 11. Demonstrates Enthusiasm for learning and commitment to continuous improvement.BASIC QUALIFICATIONS- 1. High school Graduate- 2. Fluent in English and Korean Language with written and verbal communication skills- 3. Experience in working with Operating systems (Windows) and using Office Suites (Word, Outlook and Excel)- 4. Typing skills of 30 words per minute with an accuracy of 93%- 5. Must have (or be able to obtain prior to start) high speed internet with up to 10Mb download and 5Mb upload This must be hardwired to your computer via Ethernet Cable (not provided).- 6. Must have a dedicated private workspace, free of distractions and noise. Access to your work area by non-Amazon individuals is strictly prohibited ...

Digital Advertising is one of the fastest growing areas at Amazon. Brands, agencies and partners are relying on our ad technology and we are seeking a seasoned Ad Technology Consultant to own enterprise engagements with our top customers and partners.In this role, you will obsess over enabling our customers to achieve their business outcomes through architecting, guiding and co-implementing solutions using the Amazon ad-tech stack and AWS Services You will be a client facing consultant to engineers and Analytics teams, while evangelizing to CTOs/CMOs, to drive integrations into our customers enterprise workflows and systems to deliver the most value. You are an expert in data and technology and how data is driving outcomes for marketers.RESPONSIBILITIES: - Engage customers – collaborate with Product and Sales managers to develop strong customer trust, vet requirements upfront, and drive excitement for the right ad tech solution that achieves the customer’s business outcomes. You will be equally adept at participating and driving executive level conversations about our ad technology capabilities with customers, as well as having in depth integration discussions with client-side engineering and analytics teams. - Manage and deliver ad tech integration engagements – you will have working knowledge of AWS services such as EC2, S3, RDS, CloudFormation and Sagemaker and functional knowledge of ad technology to drive implementation engagements. On more complex engagements, you will seek and drive partnership with AWS counterparts who have IT level relationships with our clients to provide an end-to-end joint solution. - Develop software code /scripts and / or build automation of analytics / dashboards to create custom solutions / insights for business outcomes / Assist with modeling for audiences, bidding, and measurement. - Drive usage and adoption – your integration engagements will enable usage of Amazon Advertising Technologies to activate advertiser’s campaign and marketing insights. You will continuously monitor the integration inputs you drive to measure the output of activation. - Be a customer advocate – you will take your learnings from customer engagements and work with Product and Sales teams to convey the voice of the customer and influence our roadmaps.BASIC QUALIFICATIONS- 7+ years of technical specialist, design and architecture experience- 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience- 7+ years of consulting, design and implementation of serverless distributed solutions experience- 5+ years of software development with object oriented language experience- 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience- 7+ years of external or internal customer facing, complex and large scale project management experience- Bachelor's degree, or 7+ years of professional or military experience ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are seeking an experienced and talented Enablement Manager to drive impactful cross-functional initiatives. This individual will develop and own mechanisms to enable our Global B2B teams. The Enablement Manager will operate as the single threaded owner of our Enablement project to support effectiveness of internal teams and revenue growth. This position will create and manage ongoing mechanisms to facilitate communication across the organization.This role will work to identify gaps in learning materials, create content, land those materials with sales, and ensure effectiveness. This role will be responsible for starting and owning workstreams across our Global B2B teams to design and build resources, and manage those workstreams to closure. This incumbent will be aligning with key stakeholders to establish annual learning roadmaps, and prioritizes against business strategy and needs.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.BASIC QUALIFICATIONS- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- 5+ years’ experience in program management, Enablement, Training, or operations improvement role- 3+ years of successful experience in the facilitation of large cross-functional teams in business operations and technology process improvement areas- 2+ years of experience providing enablement to Executives, Managers, Field Sales, and other business partners ...

At Amazon Freight, we're revolutionizing the transportation industry by providing enterprise customers access to Amazon's world-class freight network and services. We seek a Principal Solutions Architect to drive technology enabled innovation and process improvements that enhance customer experiences and accelerate business growth. In this role, you'll lead strategic initiatives that transform how we deliver freight solutions across multiple transportation modes. Key job responsibilities• Own and architect complex technical solutions for enterprise freight customers, leading 2-3 concurrent strategic initiatives• Develop comprehensive business cases and GTM strategies for new solutions that drive significant revenue impact• Partner with Product, Engineering, and Business teams to influence roadmaps and drive development of market-ready solutions• Lead cross-functional teams to execute on strategic initiatives that enhance customer experience and drive business growth• Analyze project outcomes and present results to senior leadership, measuring impact against forecasted targets• Identify opportunities to scale solutions across the freight transportation ecosystem• Drive innovation in freight technology solutions while maintaining operational excellenceAbout the teamAmazon Freight is focused on developing an industry leading transportation product offering. We provide external freight customers access to the world class network and freight services used to operate Amazon’s own business. Our enterprise-ready freight offerings ensure our customers' freight is moved with the highest level of service and quality at a competitive price across multiple modes of transportation (Truckload, LTL, Intermodal and Boxtruck).BASIC QUALIFICATIONS- 7+ years of developing, negotiating and executing business agreements experience- 7+ years of professional or military experience- Bachelor's degree- Experience influencing innovation through a partner ecosystem with either solutions or programs that have demonstrated success at enterprise customers- Experience in transportation/logistics technology, enterprise software solutions, or related field- Experience leading complex technical initiatives with demonstrated business impact- Track record of successful partnership with Product and Engineering teams- Experience in business case development and financial modeling- Strong analytical and problem-solving capabilities ...

Amazon Ads is dedicated to driving measurable outcomes for brand advertisers and their agencies. Our ad solutions—including Sponsored Ads, display, audio advertising, video advertising, OOH and custom programs—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, these solutions help clients build brand awareness, increase product sales, and more. Amazon Ads is in a rapid and exciting growth phase. In order to accelerate the next phase of development, we are committed to transforming the depth, scale and ambition of our partnerships with major media agencies. This is a fantastic opportunity for an agency development individual to join the team to shape and drive Amazon Ad's strategic agency partnerships with major agencies. Displaying a consultative style, candidates must be excellent communicators, experienced at operating to senior level agencies and advertisers, and be able to earn trust with stakeholders across other Amazon teams. In addition, candidates should be comfortable with complex data sets and have the ability to invent and simplify for customers. Candidates will be self-motivated, happy to work autonomously and highly goal-oriented in order to contribute to Amazon Ad's ambitious growth plans. If you’re interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.Key job responsibilities- Develop and execute a customer-led growth strategy a key Holding Companies and/or their Operating Companies- Lead education and enablement of key agency functions including delivery of agency-wide events- Identify opportunities for agency collaboration around creative solutions and large scale custom executions- Partner with wider Amazon ADM teams to identify transformative opportunities for agency partnerships offered by Amazon Ads's product development roadmap- Collaboration with partner teams across Amazon Ads (e.g Account Management, Account Executives, Ad Tech and Global Agency and Account)- Ability to lead video conversations with proficiency to help educate and grow agency Amazon’s video footprint - This role currently requires a minimum of three days working from the assigned office a week and will require travel as needed. Beginning January 2, 2025, the expectation will be five days a week of in office presence with travel as needed.BASIC QUALIFICATIONS- 10+ years of media agency and/or sales agency experience.- Knowledge of video (upfront) marketplace and working knowledge of data-driven (i.e. programmatic) media trading and media strategy- Experience working with senior agency executives and navigating agency dynamics- Experience building new customer relationships- Experience in business development working with media agencies ...

Amazon Ads helps brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, and first-party insights based on shopping, streaming and browsing signals, brands can craft relevant campaigns that enhance customer experiences. Our solutions on Amazon.com, services like Twitch, IMDb TV, Alexa, Amazon Music, and partnerships with third-party publishers and exchanges make Amazon Ads the ultimate amplifier for brands to reach the right audiences in the right places, both on and off Amazon. If you are interested in joining a rapidly growing team working to build a unique, world-class advertising group with a relentless focus on the customer, you’ve come to the right place.As a Sr. Account Executive on our Financial & Consumer Services Advertising Sales team you will report to a Sales Manager and use your 7+ years experience selling digital advertising solutions to Fortune 500 brands and their ad agencies to successfully grow the category’s US revenues. With your broad and long-standing client-side and agency relationships within the digital media world (vertical experience preferred), consultative approach and deep understanding of the digital advertising landscape, you will act as a strategic partner to your assigned advertisers and sell a broad range of advertising solutions that will ensure that their business goals are met. You will further use your relationship building, networking, and strong communication skills to identify, develop and scale new business opportunities. Partnering with internal, cross functional teams successfully to deliver results for your advertising customers is required.This role will require travel as needed.BASIC QUALIFICATIONS- 5+ years of B2B sales experience- 7+ years of digital media ad sales experience- 5+ years of B2B sales across fortune 500 advertisers and agencies experience ...

Transparency by Amazon represents an opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new Software-as-a-Service (SaaS) product launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows brands and consumers to trace the origin of items throughout the supply chain ensuring only authentic items enter the supply chain. The Transparency service is focused on preventing the receipt and sale of counterfeit goods both online and offline. Our customers include individual consumer brands who sell both on and off of Amazon direct and through a network of third-party sellers.Key job responsibilitiesAs a Sr. Account Executive you will work with several internal stakeholder teams to qualify, recruit and manage Enterprise-level brands and manufacturers for our solutions as well as contribute towards a go-to-market strategy as we grow the Transparency product features. Working in a start up, you will have an opportunity to shape how we execute our vision through collaboration with large industry partners, as well as internal and external stakeholders. Within approved guidelines you’ll negotiate agreements, communicate how our service works, ensure brands' ability to participate successfully in our program, and ensure a thorough hand-off to the brand onboarding team.BASIC QUALIFICATIONS- 7+ years of B2B or enterprise sales with a focus on hunting new business experience- Experience positioning and selling innovative solutions to new and existing customers and market segments- Experience with Microsoft Office products and applications- Experience with sales CRM tools such as Salesforce or similar software- Bachelor's degree or equivalent ...

The Amazon Devices & Services organization is seeking a Sales Account Representative to drive revenue through inbound business opportunities. In this role, you'll convert qualified leads into successful bulk device sales across our entire product portfolio including Echo, Fire TV, Fire Tablets, and Kindle. You'll work directly with businesses looking to leverage Amazon devices to transform their operations, enhance customer experiences, and drive digital innovation.The ideal candidate brings a unique blend of sales execution and operational excellence, combining hands-on sales experience with backgrounds in sales operations, program management, and product management. This combination enables them to not only drive revenue through the sales funnel but also systematically improve the underlying workflows and processes that support scalable growth.Key job responsibilitiesAs Sales Account Representative, you will own the full sales cycle for inbound opportunities, from initial contact through deal closure. You'll qualify leads, develop compelling proposals, negotiate terms, and close deals while maintaining high customer satisfaction. You will continuously evaluate and enhance our lead handling processes to maximize conversion rates and drive efficiency in our sales motions. A key focus will be analyzing the sales funnel metrics to identify bottlenecks, develop strategies to improve conversion rates at each stage, and partner with product managers to build and execute a roadmap for funnel optimization.A day in the lifeIn this dynamic sales role, you'll split your time between three core areas: direct sales development, internal collaboration, and performance optimization. Daily activities include evaluating sales opportunities, conducting discovery calls, and presenting tailored device solutions to prospects. You'll work closely with product managers, engineering teams, and support staff to secure approvals and resolve customer inquiries. The role requires maintaining accurate pipeline data, analyzing conversion metrics, and implementing improvement strategies. Success depends on your ability to match customer needs with appropriate solutions while continuously optimizing sales processes through data-driven insights and cross-functional teamwork.About the teamThe Devices & Service Channel Sales and Distribution team is a dynamic group driving innovative sales strategies beyond traditional retail channels. Our diverse team includes Business Development Managers, Account Representatives, Sales Operations specialists, and Product Managers working collaboratively to identify and capture untapped market opportunities. We focus on establishing unique sales channels that complement Amazon's standard e-commerce and retail presence, reaching new customer segments and driving incremental device sales. Our team's entrepreneurial spirit and strategic approach help expand Amazon's device users through non-traditional sales avenues and partnerships.BASIC QUALIFICATIONS- Bachelor's degree or equivalent, or 4+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience- Experience in business-to-business selling or equivalent- Experience positioning and selling innovative solutions to new and existing customers and market segments- Experience translating customer needs into business requirements- Experience working with legal, product, and internal business owners to reach mutually beneficial agreements- Experience with MS Office Suite, CRMs (Salesforce) and other systems ...

As a Customer Onboarding Manager with Amazon Key to you will be responsible for driving the delivery and installation of an Amazon Key service with unprecedented quality, efficiency and scale. In this role, you will oversee all aspects of onboarding including scheduling, vendor management, operations for the installation of our product and adoption of our service. You will be the key owner of the customer relationship to ensure a seamless experience. As part of a growing team, you will contribute ideas and processes to continually improve while working in ambiguity, build efficiencies, and scale the business. Key job responsibilitiesVendor Management:• Maintain relationships with installers to provide the best customer experience• Create operational processes with vendors to ensure efficiencies • Evaluate vendors based on their performanceCustomer Service:• Demonstrate customer obsession while representing the face of our product to customers • Ensure that customer communication occurs timely and clearly for the best customer experience in scheduling, enrolling in, and adopting our products and servicesProgram Development:• Contribute to and continually improve the delivery program to be scalable and efficient in areas including scheduling, product installation, enrollment in our platforms, and initial use of products and servicesReporting and Communication:• Provide regular reports on the effectiveness of delivery program to senior level leadership• Communicate updates, changes, and important information to leadership in a timely mannerAbout the teamAmazon Key for Business is the multi-unit arm of Amazon's secure delivery team. We enable 1-Click access to Amazon Logistics' delivery drivers to customers' doorsteps, improving the bottom line of our last mile operations and increasing Amazon's accountability and security for property owners/managers.The Customer Onboarding team ensures product and service delivery and customer satisfaction for multi-family real estate in North America.BASIC QUALIFICATIONS- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field- Experience working with a broad range of technology tools such as SharePoint, Tableau, Excel, Access, Word, and Salesforce- 3+ years’ experience in sales operations, account management or customer service- A solid sales operations focus with ability to make data-driven decisions- Outstanding verbal and written communication skills ...

Amazon offers a collection of revolutionary devices and the device business is one of the most innovative and fastest growing at Amazon. Our lineup includes Echo devices, Kindle e-readers, Fire tablets, Amazon Fire TV, and more. We pride ourselves in being able to provide customers a fully-integrated service with easy access to millions of movies, TV shows, magazines, newspapers, books, songs, apps and games.The Amazon Offline Retail team is responsible for selling Amazon devices into many brick and mortar retailers across the US. Market Managers lead sales and marketing initiatives for Amazon branded products in retail locations. They are responsible for the in-store experience, running assisted selling events, fostering relationships and training at the store level and promoting Amazon through customer interactions. Market Managers are focused on increasing sales of Amazon products in retail stores, educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general.Market Managers ensure the Amazon in-store experience and merchandising is properly implemented across retailers. They serve as the Amazon evangelist, running group training events for sales associates on how to sell Amazon and participating in assisted selling activities. They manage the in store product transitions and retailer communications. They rely heavily on influence over authority to drive project deliverables. Key job responsibilitiesIn this role you will:· Travel to complete store visits within assigned territory· Manage business expense (mileage, etc.) and submit expense reports accurately· Effectively install, troubleshoot, and maintain a variety of Amazon devices in various national retail stores· Assist customers and is an ambassador of the Amazon brand· Develop professional relationships with store managers, general managers and in-store employees· Educate store associates on the value of Amazon devices, accessories and Amazon ecosystem Work with retail sales personnel to resolve merchandising and training issues.· Follow instructions to assemble displays and reset sections according to planogram· Set-up and/or ensure powered displays are fully functional· Conduct basic merchandising visits such as stocking, cleaning, auditing, and updating signage· Ensure the Amazon in-store experience and merchandising is properly implemented across retailers within your region· Conduct sales and training demonstration in-store and during large scale events based on program / market needs· Complete daily instore reports to document visits, including submitting digital photos· Participate in assisted selling activities during peak selling times at select retail locations· Collect business and market insights from consumers and store associates· Create and participate in quarterly business reviews and quarterly business reviews· Work independently with minimal supervision· May be asked to participate in overnight travel· Be on your feet for up to 8 hours at a time· Push, pull, lift or carry items up to 50 pounds (with or without reasonable accommodation)· Must work flexible work hours including nights and weekends (ability to work 40 hours a week)· It is required to possess a cell phone compatible with Form.com which includes, iOS and Android devices. Form.com is not compatible with Windows, Blackberry or any other OS· It is required to have access to reliable transportation to travel between worksites during the work day· Possess a valid driver’s license, proof of insuranceA day in the lifeMarket Managers ensure the Amazon in-store experience and merchandising is properly implemented across retailers. They serve as the Amazon evangelist, running group training events for sales associates on how to sell Amazon and participating in assisted selling activities. They manage the in-store product transitions and retailer communications. They rely heavily on influence over authority to drive project deliverables.About the teamThe Amazon Offline Retail team is responsible for selling Amazon devices into many brick and mortar retailers across the Unites States. Market Managers lead sales and marketing initiatives for Amazon branded products in retail locations. They are responsible for the in-store experience, running assisted selling events, fostering relationships and training at the store level and promoting Amazon through customer interactions. Market Managers are focused on increasing sales of Amazon products in retail stores and educating store associates and consumers on the value of Amazon devices, accessories and Amazon in general.BASIC QUALIFICATIONS2+ years of work experience in retail sales · High School Diploma or equivalent · It is required to possess a mobile phone compatible with iOS or Android operating systems. ...

Amazon Ads operates at the intersection of advertising and eCommerce, and offers advertisers a rich array of media solutions across Amazon’s entire canvas, including but not limited to; Kindle, Fire TV, Prime Video Ads, physical stores and the Amazon Programmatic Demand Side Platform. We are seeking customer obsessed innovators, market disruptors and emerging technologist to deliver best in class products by offering unique solutions with relentless focus and customer obsession.As we continue to innovate, we are seeking a Sr. Account Manager to help brands successfully launch new products to market through effective full-funnel advertising strategies, on and off Amazon. The dynamics of developing and launching new products can make or break product success for our customers and is a costly and challenging task for brands to execute. The suite of solutions offered by Amazon are intended to right size these strategies for brands and position these products for successful discovery.We’re looking for a results oriented Senior Account Manager, New Product Campaigns (NPC)who is passionate about solving ambiguous advertiser business problems, and mitigating risks before they become roadblocks. You’ll not only dive deep into data to understand trends, but also communicate the “why” behind results and make actionable recommendations to internal and external stakeholders. Additionally, you’ll be able to leverage Amazon’s proprietary data to provide strategic and personalized recommendations, influencing both your internal team and your external customers to facilitate them reaching their business goals. This role is highly collaborative, working with Clients, Creative, Senior Sales, Product, and Insights partners and will drive process improvement to gain efficiency and foster collaboration. The Sr. Account Manager’s strategic digital expertise and influence is considered critical to unlocking greater value and impact for our advertisers.Key job responsibilities• Become a knowledgeable partner on Amazon Advertising solutions• Develop product recommendations grounded in performance data and insights• Own New Product Campaign reporting and optimizations• Develop campaign strategies and audience targeting recommendations for New Product Campaigns• Evaluate KPIs and optimize New Product campaign performance using a data driven approach• Perform in-depth data analysis to deliver actionable insights & recommendations that influence short term / long term digital media strategy• Educate advertisers on performance metrics, insights, and how to achieve greater results on AmazonBASIC QUALIFICATIONS- 6+ years of digital advertising and client facing roles with a focus on data analysis experience- Experience with annual brand and media planning- Experience with Doubleclick (XSM, DFP), AdJuster or Salesforce ...

This role is based out of an approved Amazon Corporate office location in Seattle, WA. Do you enjoy having ownership to create daily and long-term strategic impact on customers and businesses?As a Senior Customer Success Manager with Amazon Vendor Services, you will work with Amazon’s top vendor partners, influencing growth across their businesses on Amazon.com and improving end-customer experience. You will provide data driven strategic insights and ensure high operational standards. Your personal engagement and analytical skills are key to developing, influencing, and implementing strategic joint business plans with vendors.The Amazon Vendor Services Home & Lifestyle Team works with Vendors who sell products such as:Toys, Furniture, Kitchen, Music/Video, Major Appliances, Home Improvement, Lawn and Garden, etc.Our goals include providing the best vendor experience, a rewarding Senior Customer Success Manager experience, and ultimately to enhance the experience of our end customers. You will collaborate with a team of 6-10 Senior Customer Success Managers to innovate, continuously improve, learn, and grow for the benefit of both vendors and Amazon’s millions of customers.The teams are supportive, engage regularly for fun events, and encourage each other in continuous improvement. Senior Customer Success Managers have a clear path to roles across Amazon, including a direct path to management within our team. We work hard to ensure your individual professional growth.Daily Roles and Responsibilities: -Act as the primary point of contact and as the internal advocate for vendor issues, questions, requests, escalations, and concerns -Identify, advise, and execute strategic vendor priorities across marketing, merchandising, and supply chain management -Analyze data from multiple sources and present recommendations to vendors on trends and opportunities -Provide oversight, support, and strategic business recommendations while working with internal teams to ensure operational performance -Develop and deliver reports to vendors specific to their needs and strategic growth goals -Educate vendors on tools, policies, processes, and relevant growth opportunities through Amazon programs and products -Engage multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for your vendors and the organization -Identify, solve, and scale process improvements across the team and broader organization -Manage challenging account goals, problems, and projectsBASIC QUALIFICATIONS- Bilingual in Mandarin & English- 3+ years of professional experience in client or vendor facing roles with a focus in relationship management and negotiation skills- Experience analyzing data and best practices to assess performance drivers- Bachelor's Degree- Data analysis experience including manipulating large datasets from complex systems and interpreting results- Experience developing and implementing strategies- Experience influencing stakeholders- Proficient in Excel- Time management, prioritization, and problem-solving skills- Strong written and verbal communication skills- Experience rapidly adapting to change and dealing with ambiguity ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations re-imagine buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide.Amazon Business (AB) teams are disrupting the status quo of Business to Business (B2B) by delivering new, efficient purchasing solutions to individual proprietors, to small-medium businesses, to large global organizations (and everything in between). Within AB, the AB Third Party (AB3P) Seller Marketplace is multi-billion-dollar P&L connecting business customers with third party sellers globally, and relentlessly innovating across a broad spectrum of functions including expanding our selection, building B2B-specific features, offering everyday low prices, improving world-class delivery, and setting up our sellers for success.AB3P is seeking a dynamic and motivated Sales Representative for our third-party direct sales team. The Sales Representative will be responsible for recruiting and assisting businesses to sell their products to Amazon Business customers. The Sales Representative will be expected to develop and manage a transactional sales pipeline of targeted accounts while executing sales strategies to meet selection and revenue goals. In this role, you will be responsible for prospecting, identifying, initial outreach, follow-up, and closing prospects from commitment to launch to selling products on Amazon Business. You will be the point of contact for owners and senior leadership at companies throughout the sales process and responsible for identifying and building relationships with influencers and decision makers. You will also work with internal stakeholders and cross-functional teams to create and present compelling solutions that exceed customer requirements and accelerate new seller growth on Amazon Business.This role can be based in one of the following locations: Seattle, WA; Austin, TX; Tempe, AZ; Dallas, TX; Arlington, VA; New York, NY; or Boston, MA.Key job responsibilitiesA successful candidate will have the skills and passion to drive Selling Partner business growth and deliver a positive experience with our program. The key responsibilities of a New Seller Recruitment Rep include but are not limited to:* Execute a playbook for the recruitment and on-boarding of net-new Selling Partners, working together with the leaders across various stakeholder teams including Compliance, Legal, Marketing, Restricted Products, Listing Creation, Integration, and Category Business Development team.* Identify and build relationships with key influencers and decision makers within prospective accounts, along with internal stakeholders and cross-functional teams to*Create and present compelling Amazon solutions to drive performance improvements across key inputs including selection, listing quality, pricing, and fulfillment* Develop and manage a transactional sales pipeline of prospect accounts while executing sales strategies that drive revenue and exceed customer expectations.* Conduct deep dive analysis on issues affecting Seller business performance and communicate the Voice of the Seller internally as an input into product development and process improvement* Demonstrate time-management skills and the ability to work independently while using centralized resources, policies and procedures.* Develop a thorough understanding of the e-commerce industry including knowledge of B2B product offeringsBASIC QUALIFICATIONS- 1+ years of professional or military experience- Experience prospecting, qualifying, and cold-calling companies- Knowledge of Microsoft Office products and applications- Experience and track record of exceeding sales goals ...

Amazon Pay’s mission is to provide Amazon customers a superior paying experience anywhere they shop. Our objective is to make Amazon Pay a ubiquitous payment option for customers. Amazon Pay is now available in 18 countries, allowing buyers to leverage Amazon’s trusted, convenient, and rewarding wallet for third party purchase experiences online.This is a critical role to manage key partnership tracks for Amazon Pay as we scale to a 10x business and reach millions of stores over the next 5 years. We will achieve this through growth through integrating with payment service providers (PSP) and revamping our partnerships with Top 10 e-commerce solution providers (CSPs). The ideal candidate is a problem solver, effective communicator with cross functional expertise thriving in a dynamic, evolving and fast paced environment.The candidate will have opportunity to own key partnership relations and programs responsible for broader customer and business impact. The ideal candidate needs to possess acute business judgement, with a track record of strong project delivery, client management (financial and business) and relationship management along with deep analytical acumen. This role will partner with global stakeholders and SMEs to organize and execute partner specific plans. The ideal candidate will have deep dive skills and customer obsession to have a great understanding of Amazon pay PSP/cPSP Experience and bias for action to use actionable insights to drive changes.Key job responsibilities• Organize for maximizing opportunities across Amazon Pay partners by partner interactions, internal performance monitoring, industry updates and cross functionally working with internal Amazon Pay stakeholders to identify gaps.• Develop project plans, and process control mechanism to manage projects that drive significant business impact, ranging from strategic alternatives assessments to low hanging opportunities • Monitor and review key metrics and provide recommendations for course correction/investments for different partners• Build programmatic frameworks to benchmark partner performance for business growth- collaborate with BD, compliance, business and product teams on a day-to-day basis internally and client externally to raise bar on delivery.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan.If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- The ideal candidate is a motivated self-starter who can independently work in a fast paced environment . He or she must be a fast learner, who can quickly absorb the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. The candidate must have superior verbal and written communication skills.- 5+ years of program and client management experience in payments/fintech with understanding of dealing with geographically vast and diverse network.- Experience executing/delivering programs, building processes and managing cross-functional groups to orchestrate and successfully complete deals.- Experience influencing internal and external stakeholders.- Strong data acumen with ability to identify trends and draw recommendations. ...

Would you like to be part of a team focused on driving innovation in the transportation industry, while working to empower entrepreneurs? As the Amazon Freight Partner (AFP) Sr. Business Development Manager (BDM), you will lead efforts to identify, engage, and select high-quality candidates to join the program. You will analyze capacity needs and candidate pipelines, launch new programs, and optimize existing programs to continue to to build a strong a candidate pipeline.Key job responsibilitiesThis role will develop the long-term business development strategy for AFP recruitment and continue building and scaling process to execute that strategy. In addition to recruiting new owners, this role leads the selection of bench candidates for launch opportunities. The successful candidate must be data- and process-driven as well as creative in developing long-term relationships within the business communities from which we source AFP talent to join the program. The right candidate will have strong interpersonal skills to collaborate closely with internal teams including acquisition and training program managers, AFP Business Coaches, and other cross-functional partners.A day in the lifeWe seek customer-obsessed, driven individuals with a wide range of academic backgrounds, work experiences, and perspectives. As the Business Development Manager, you’ll ask the right questions to assess root cause, exude excellent relationship management skills, and index high on ownership to transform ideas into action. This candidate will also create structure and process, often in ambiguous situations, aligning teams to deliver, and creating scalable, long-term mechanisms to ensure work is being done in the right places, addressing bottlenecks, driving process improvement, and creating best practices. About the teamWith the Amazon Freight Partner program, ambitious entrepreneurs can start and grow their trucking businesses alongside Amazon with consistent, long-term work, while we help them overcome the many obstacles to starting up a carrier business.Our team embraces the entrepreneurial spirit in how we work. We build and iterate innovative customer solutions in a fast-paced, collaborative, creative environment. BASIC QUALIFICATIONS- 5+ years of professional or military experience- Experience structuring and negotiating complex agreements and leading cross-functional groups to orchestrate and successfully complete deals- Experience with sales CRM tools such as Salesforce or similar software ...

Amazon Ads is dedicated to driving measurable outcomes for brand advertisers, agencies and entrepreneurs. Our ad solutions— including sponsored, display, video, and custom ads—leverage Amazon’s innovations and insights to find, attract, and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models, including self-service, managed service, and programmatic ad buying, these solutions help businesses build brand awareness, increase product sales, and more. Our environment is fast-paced, and requires someone who is highly enthusiastic, entrepreneurial, flexible, detail-oriented, analytical, and comfortable working with multiple teams across multiple locales.This is a rare opportunity to join a start-up business within Amazon Ads and play a strategic role in building the future of Local Ads. This is a key role in our recently formed Local Ads team. This individual will own some of our high impact local relationships as we create a brand new business and revenue stream for Amazon Ads. You will be joining a fast growing, quickly evolving organization, where the ability to wear many hats and help across projects will be crucial. You are expected to inspire, lead, think and act both strategically and tactically for your customers, using your strong business acumen and experience selling digital advertising solutions to help your partners grow and scale revenue. You enjoy solving complex problems, works effectively with cross-functional teams and thrives in a fast-paced setting that is constantly evolving. Key job responsibilities* Establish and foster relationships with senior local agency leadership to drive top down account team influence and customer discovery. * Build relationships across buying, planning, account and executive teams by establishing expertise to act as a strategic partner, providing insights and relaying relevant guidance to the customer to meet shared objectives.* Act as single threaded owner for assigned local agencies to maintain consistent messaging and delivery of new Amazon Ads narratives, with a focus on STV/Video products. * Own the quota of your assigned book of business and manage it in Salesforce.* Conduct virtual and in-person meetings demonstrating subject matter expertise and a point of view on industry and/or specific advertising solutions, with deep knowledge of your customer’s vision and objectives.* Be a strategic leader who creates future value for Amazon with local agencies, while delivering immediate results.* Determine the right goals, inform decisions, and help design scalable, long-term solutions that meet shared objectives.* Leverage an entrepreneurial mindset to solve complex problems, with solutions tailored for each customer and made as simple as possible.* Assess, develop, and advise managers and/or senior leaders on overall business strategy.* Utilize customer input to drive innovation creating ease of execution for our partners by improving policies, process and products.* Identify mechanisms to evolve and simplify the team’s practices while ensuring customer short- and long-term expectations are met.* Work with marketing and product teams to develop local specific strategies and respective narratives for local digital media advertising growth* Take ownership of the pre and post-sale process ensuring we exceed customer expectations and deliver results.* Travel up to 50%BASIC QUALIFICATIONS* 5+ years of B2B sales experience* Experience with sales CRM tools such as Salesforce or similar software* Experience in account management and selling of digital media ...

US 3P Business is seeking a dynamic and motivated Account Representative for our Fulfillment Recruitment & Development sales team (www.amazonservices.com). This position is chartered with developing and managing a sales pipeline mix of both high value and transactional accounts while executing sales and account management strategies to deliver results that will exceed aggressive output goals. Specifically, this individual will be responsible for identifying and building relationships with key influencers and decision-makers of prospective and existing accounts, along with internal stakeholders and cross-functional teams to create and present compelling Amazon solutions that meet and exceed customer requirements. Ideal candidates must possess 3+ years of successful sales experience delivering results, preferably in e-commerce, finance, retail technology, logistics or software industries. Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach is required. Experience selling nascent products/services into new markets is valuable. Candidates must have strong communication and presentation skills, comprehensive experience using Excel and MS Office applications, an ability to thrive in an ambiguous environment, and passion for continuous improvement through collaboration and teamwork. A bachelor's degree is required.Key job responsibilitiesThis position will be focused on the recruitment and development of Amazon Sellers with Handmade products into the FBA program, and optimizing fulfillment capabilities. Specifically, this individual will be responsible for identifying and building relationships with key influencers and decision-makers of prospective and existing accounts, along with internal stakeholders and cross- functional teams to create compelling Amazon solutions that drive Seller’s Amazon growth.A day in the lifeIn this role you will manage a sales pipeline on a daily basis - reaching out to existing Amazon Sellers via phone and email to educate on the benefits of FBA. Once committed you will train and consult the Sellers to better optimize their fulfillment capabilities and be self-sufficient in the future.About the teamYou will be joining a sub-team of FBA Sales devoted to enrolling Handmade products. This sub-team is part of the greater Fulfillment Recruitment & Development Team (~50 Account Representatives) within US 3P Business. The organization's overarching charge is helping Amazon 3P Sellers more effectively sell and ship their products on Amazon.com.BASIC QUALIFICATIONS- Experience and track record of exceeding sales goals- 3+ years of professional or military experience- Knowledge of Microsoft Office products and applications- Experience prospecting, qualifying, and cold-calling companies- Experience with pipeline management skills to include utilization of Salesforce or other CRM tools ...

Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space developing innovative purchasing and procurement solutions to help businesses and organizations thrive. At Amazon Business, we strive to be the most recognized and preferred strategic partner for smart business buying. Bring your insight, imagination and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential.The Amazon Business Local Government team is dedicated to developing solutions that make it easy for business customers to buy on Amazon.com through an Amazon Business Account. Sr Account Executives are responsible for initiating and developing strong relationships with medium-large public sector agencies as business customers. They balance their time between acquiring new business customers and assisting those customers in enabling their account to best suit their specific needs. The candidate will work closely with customers to understand their procurement requirements and then work with internal Amazon teams to determine the best solution to addresses the business needs. The ideal candidate will have experience developing relationships at the C-Suite level, as well as across functional areas such as procurement, production, maintenance, supply chain and IT and has a proven track record of meeting and exceeding sales goals.By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.Key job responsibilities• Deliver accurate weekly reporting on pipeline and customer spend adoption, including account status updates and insights learned during deployment• Provide strategic account engagement that helps customers implement solutions that solve industry-specific procurement challenges• Drive and accelerate spend adoption by advising customers on best practices for using Amazon Business solutions• Focus on automating service needs for customers, while working with Product and Technical teams to develop solutions that will increase solution adoption• Relay market needs and requirements back to internal Amazon teams, including Product, Technical, and Category Management teams• Business/Customer Travel (25-50%)BASIC QUALIFICATIONS- BA/BS degree or equivalent work experience required- 5+ years of B2B and/or Enterprise sales experience- Demonstrated track record of owning the sales life cycle including identifying, developing, negotiating, and closing opportunities across a wide spectrum of customer engagement levels- Demonstrated track record of positioning and selling solutions to new and existing customers and market segments ...

Amazon opened its doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Pickup and Returns continues this core customer-centric value by providing pickup solutions for customers that fit their lifestyle. If you are passionate about operations and look around corners for ways to serve customers, we want your help.We are seeking an experienced Sr Account Manager to join the Pickup and Return Points team, supporting our growing network of multi-family Apartment Lockers. In this role, you'll be responsible for managing relationships with Property Manager customers, proactively identifying and implementing customer-focused enhancements, and driving process improvements across our locker network. At Amazon Pickup and Returns we are transforming how quickly and conveniently Amazon delivers to its customers. Our partners want to work with us to host lockers so they can offer the latest convenience for their customers. In this role, you'll have the opportunity to work with a wide variety of partners that include national and franchisee locations.Key job responsibilities- Serve as the primary point of contact for assigned Property Manager customers- Build and maintain strong relationships with key stakeholders at each property- Conduct regular check-ins and performance reviews with customers- Proactively address customer concerns and escalate issues when necessary- Identify opportunities for operational enhancements across the locker network- Develop and implement process improvements to increase efficiency and customer satisfaction- Create and maintain standard operating procedures (SOPs)- Prepare regular performance reports for internal stakeholders and customers- Analyze data to identify trends, opportunities, and potential risksA day in the lifeDay to day responsibilities include collaborating with internal teams to streamline workflows and reduce manual effort, communicating with Property Managers and proactively addressing their needs, monitoring and reporting on key performance indicators (KPIs) related to the Locker network, and developing and implementing strategies to improve property manager, driver, and resident experience.BASIC QUALIFICATIONS- 6+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience- Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions- Bachelor's Degree ...

Are you interested in working with the largest financial institutions in the world as they implement modern data and analytics strategies to drive business innovation, improve customer experience, fight financial crime, manage enterprise-wide risk, and comply with complex regulations? AWS Professional Services (ProServe) is seeking an Enterprise Service Manager (ESM) who can lead the data and analytics sales and business development function. The ESM is a trusted advisor to our largest and most committed customers, and the role includes all aspects of business development, sales enablement, relationship development, and delivery oversight for strategic customer programs.AWS ProServe engages in various projects to help customers accelerate their business outcomes by leveraging AWS products and services. This role is for a Data and Analytics specialist ESM within the AWS Global Financial Services Industry vertical ProServe organization. We are looking for someone who is: • Comfortable engaging with CDOs, CADOs, CIOs, CTOs, and other data, analytics, and technology executives at large financial institutions to understand customer business imperatives and guide customers through the adoption of modern data and analytics architectures using relevant AWS Services and offerings.• Leading innovation and scoping workshops with customer executives and technical leaders.• Passionate about developing the Data and Analytics Professional Services business including developing business operational plans, and working with sales to develop account plans, create demand and structure deals. • Providing executive oversight during the inception and delivery of strategic customer projects.Prior experience at an executive level, overseeing and leading significant data and analytics transformations using cloud technologies is required. Experience in doing so at financial institutions (Banking, Insurance Capital Markets, Payments or FinTechs) or large Systems Integrators is preferred.This is a customer facing role that requires travel to customer sites as needed.About the teamAmazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.BASIC QUALIFICATIONS• 15+ years of Data and Analytics related IT transformations experience including 2+ years using cloud-based services.• Experience working at large, multi-national organizations or at consulting SIs leading data and analytics initiatives such as for enterprise data and AI/ML governance, data lake and warehouse modernizations, real-time and high transactional data systems architecture, and AI/ML data engineering.• Knowledge of cloud-based data services and experience migrating to or developing on public cloud platforms.• Bachelor's Degree or equivalent experience ...