Senior Product Manager, Amazon Canada Traffic

Are you customer obsessed? Does the prospect of working at the intersection of product management and social media to deliver engaging customer experiences excite you? Do you have experience driving customer engagement through established and emerging social media platforms through programmatic advertising strategy? Do you want to work in a dynamic field that gives you the opportunity to impact business at the highest level? Amazon Canada’s Central Marketing team is responsible for delivering engaging customer experiences onsite and offsite, and bring traffic to the website. Our goal is to delight Amazon customers through engaging ad products and inspiring content, and help them fulfill their shopping missions by driving awareness and discovery of Amazon offerings. We're seeking an exceptional Senior Product Manager to lead our Social Advertising product strategy and execution. In this role, you'll own the vision, roadmap, and delivery of innovative advertising solutions that help millions of social media users connect with Amazon ecosystem, and drive discovery, engagement, and conversion across established (like Meta, Snap) and emerging (like TikTok, Pinterest) platforms. You will leverage the automated ad products and cross-team partnerships to create successful traffic strategies, contribute to go-to-market plans for strategic initiatives, design and execute well-structured tests, and optimize performance over time against a clear set of performance goals.To be successful in this role you will need to both see the big picture and be able and willing to execute rapidly. You will understand both the art and science of online marketing automation and have proven experience setting up structured tests and analyzing results for actionable insights. You will have an eye for detail, aptitude for data analysis, and proven success in driving substantial results. You will be comfortable working with complex challenges, appreciate white space and autonomy, and understand the value of a rapid test and learn approach. You’ll be equally comfortable working with marketers, product managers, engineers, and teams ranging from finance to analytics. You will develop channel roadmap and best practices, monitor social media trends, and industry developments to identify new opportunities for scaling. You will build and own operating plans, and deep dive and size the ROI for new initiatives.Key job responsibilities• Drive product strategy and execution for Amazon's social advertising platforms, including discovery, definition, and delivery of new features and capabilities• Develop comprehensive product roadmaps backed by data-driven insights, customer research, and market analysis• Partner with engineering, design, and marketing teams to build and scale advertising products that deliver measurable ROI• Define and analyze key metrics to measure product success and optimize performance• Identify market opportunities and craft business cases for new social advertising products and features• Develop robust A/B testing programs to optimize for customer engagement and conversion• Partner directly with social media platforms on new ad product implementations• Partner cross-team to create and execute the paid social marketing strategy for mid-funnel traffic• Advise organic and influencer media on boosting best practices• Work effectively across organizational boundaries to iterate on product parity, priority objectives and opportunities• Craft & develop compelling user stories, create marketing content to be used in social ad campaigns; collaborate with designers to develop creative assetsBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience in online or digital advertising- Experience using data and metrics to measure impact and determine improvements ...

Program Manager, Tech Integration

As a member of Ops Tech Solutions, you will be at the forefront of IT service delivery collaborating across Ops Tech Solutions Deployment teams. You will be surrounded by people who are passionate about optimizing IT services and believe world-class support is critical to customer success. You will work directly with Ops Tech Solutions Field teams, Supply Chain, Infrastructure Engineering, and Delivery Software Engineering to drive tooling and process improvements leading to a quality customer experience. Your mission is to develop a world-class customer experience leveraging project portfolio management tools and set new customer service standards in Ops Tech Solutions Deployment.Key job responsibilitiesThe Program Manager will contribute and provide leadership to the following core team areas of focus:- Gather feedback from business leaders and prioritize project portfolio tool enhancements in conjunction with customer needs and technical team inputs.- Bridge gaps in processes and systems preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Collaborate with the regional PMO teams to identify business problems and reengineer processes to reduce customer effort.- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Participate in periodic reviews with business owners on deployment resource forecasting and capacity planning.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor's degree in IT or equivalent- 3+ years of program or project management experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using process mapping tools (Vizio) at an advanced level- Experience using the ServiceNow suite of applications ...

Program Manager III, OSS - Strategic Sourcing

The Strategic Sourcing team, a division of the Supply Chain Optimization Technologies (SCOT) organization, plays a crucial role in ensuring access to a diverse range of products worldwide. They leverage supply chain systems and collaborative experiences with vendors to manage the sourcing and procurement of millions of items across hundreds of product lines globally. Within SCOT, the Inbound Infraction Management (IIM) program team focuses on vendor compliance and management, with the primary objective of enhancing efficiency and accuracy in the inbound process. They work to eliminate vendor-injected defects, streamline processes for vendors, and manage all inbound-related infractions and chargebacks applied to vendors for supply chain defects arising during the inbound process.This role is responsible for leading and driving strategic initiatives to enhance Amazon's defect management processes and systems covering all labeling related defects. You will spearhead efforts to achieve substantial reductions in defect rates, ultimately delivering cost savings and an improved customer experience. Your primary focus will be on identifying and optimizing systems and workflow to accurately identify defects, implement effective behavioral change mechanisms for fault owners at scale, and drive the elimination of defects at the source. The successful candidate will formulate a long-term vision for defect management, proposing innovative ideas and processes to eliminate vendor defects, while collaborating with key stakeholders to build automated systems that address these pain points systematically. The ideal candidate will possess strong communication skills, a customer-centric approach, data analysis expertise, project management skills, and a deep motivation to continuously improve processes. Experience working in a cross-functional capacity and a proven track record of delivering operational excellence are essential qualifications.Key job responsibilitiesKey job responsibilities* Operate autonomously to build, develop, and manage the adoption and continuous improvement of your program space.* Set delivery/completion dates for program milestones and establish a regular review cadence to report on the state and impact of your initiatives according to established goals. Leverage metrics to deep-dive into issues and uncover business-driving trends and patterns.* Implement mechanisms to audit and perform necessary course corrections to meet business objectives.* Collaborate closely with other program/product managers, category teams, operations, and potentially engineers to deliver on your roadmap.* Drive alignment and secure buy-in from senior leaders and key cross-functional partners.* Continuously identify and implement process improvements to enhance program effectiveness and efficiency.* Foster a culture of innovation, continuous learning, and customer-centricity within the team and across stakeholders.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Strong project management skills of breaking down tasks, simplifying roadmaps, establishing owners and timelines, and status reporting ...

Principal, Program Manager, Amazon Flex

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages.We are seeking a Principle, Program Manager for Amazon Flex in the Worldwide Marketing & Communications team. In this role, you will own, develop, and drive key global programs, processes, and mechanisms to improve the effectiveness and efficiency of the organization. This role is responsible for developing and leading processes for inspecting and reporting progress against global goals and standards; driving a centralized, comprehensive understanding of key performance indicators; and managing critical organization-wide performance and roadmap review mechanisms. The successful candidate will be self-motivated, passionate, highly analytical, detail-oriented, possess solid interpersonal and communication skills, and be comfortable working independently to deliver results. You will work cross-functionally and across geographies with stakeholders at all levels. You think strategically, write effectively, and plan accurately to execute and deliver on weekly, monthly, quarterly and yearly objectives. You effectively coach functional leadership and partners on operational policies and tools, and drive holistic operational excellence across the organization. Key job responsibilities• Own strategic planning, execution, and reporting for key global programs.• Ensure alignment on overall strategic goals, standards, objectives and key results, and metrics for planning cycles.• Analyze business performance, including defining and tracking KPIs, issue identification and resolution, in support of organizational goals.• Create and manage key reports and mechanisms in support of the organization. • Drive operational optimization and efficiency, maintaining and improving global tools and processes.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Program Manager, re:Cycle Reverse Logistics

re:Cycle Reverse Logistics is an electronics processing, reuse, and recycling company that works to extend the life of used electronic equipment through reuse, repair, and recycling. We are a stand-alone company within the Amazon corporate family that provides IT Asset Disposition services to other Amazon companies with a specialization in the handling of valuable electronic equipment that was originally used in data centers. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!re:Cycle Reverse Logistics is looking for a talented, driven, and highly organized Program Manager in support of our Reverse Logistics program as we scale demanufacturing capabilities to support upstream customers. As a re:Cycle Reverse Logistics Program Manager, you will be responsible for overseeing and coordinating the development and expansion of how datacenter hardware is processed through the reverse logistics network. Your primary goal will be to ensure that associated input projects are completed on time, within budget, and meet the objectives outlined by stakeholders. This includes partnership with internal technical teams to develop KPI metrics, developing monthly business reviews that drive progress on project goals, understanding of operational process and program objectives/SLAs, and customer centricity to drive adoption and expansion. In parallel, close collaboration with external service providers to monitor performance management and cost efficiencies. The role plays a critical part in ensuring strategic commitments are made and operations are exceeding desired performance levels by using strong leadership, clear written and verbal communication, and focused metrics to drive accountability and expedite execution. As a Program Manger, you find clear paths through roadblocks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus technical constraints. You will have an ability to take large, complex programs and break them down into manageable pieces, develop functional and technical user stories, then deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical thinking and leadership are essential to success in this role.Key job responsibilitiesLead the planning, execution, and delivery of multiple projects simultaneously. Develop comprehensive project plans, including timelines, and resource efficiency measurements. Working on a diverse project portfolio supporting Hardware processing, Sustainability, recovery initiatives, and strategy.Serve as the primary point of contact for internal and external stakeholders, including Operations, Commercials, Customer, Environmental, and Finance leadership. Regularly communicate project status, milestones, and risks, and address any concerns or feedback in a timely manner.Coordination of global monthly business reviews with associated metrics and narrative including document writing and presentations to influence necessary business actions benefiting program adoption and further global expansion.Partnership with reporting teams to develop new reporting & metrics to monitor efficiencies and SLA commitments. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Manager, Data Center Sourcing and Procurement, Data Center Sourcing and Procurement

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) is a dynamic, growing business unit within Amazon.com that provides a broad set of infrastructure services including computing power, storage options, networking and databases available on demand. We are the leader in cloud computing and our pioneers are embracing innovation, building the future, and making history! The Infrastructure team provides AWS and Amazon.com with the compute, network and data center capacity that are the foundations of the retail and cloud business.We are seeking a motivated and data-driven Procurement Leader to support the Americas data center delivery space. Manager, Data Center Sourcing and Procurement is responsible for developing clear organizational action plans to drive the most nimble, agile, and resilient supply chains. Enabling to achieve the best availability of vendors to deploy Cabling projects at the lowest total cost of ownership in order to fuel the exponential growth across our Data Centers as we meet and exceed customer demand. In this role you will lead internal and external engagements across Supply Chain, Engineering and Business organizations diving deep into the technologies and operations both from a delivery and supply chain perspective. You will analyze trends involving the industry suppliers, customers, and technology to develop strategies to secure supply, reduce cost, minimize risk, and utilize emerging opportunities, allowing AWS to meet and exceed its goals. You will be part of the conceptual development of future and existing data center architecture design changes as a supply chain subject matter expert influencing the supply base technological road maps to align with the long-term AWS vision. The candidate should have strong supply chain and procurement skills, analytical and financial acumen, communication capabilities and a hands-on passion to dive-deep into processes used in our data center operations network. Additionally, candidate must have proven skills in managing large-scale supply chain and procurement improvement projects. The ideal candidate thinks long term, drives multiple initiatives, communicates appropriately and influences customers and suppliers at all levels. You will be collaborative, but also work with significant autonomy. To be successful in this role you will be highly analytical; think strategically and globally; exhibit curiosity and learning drive; have a sense of urgency to meet customer timelines, succeed in a fast-paced environment; and have a high level of customer focus and business judgement. It will be critical to embrace and model Amazon’s Leadership Principles and have an entrepreneurial spirit. Key job responsibilities• Lead a team of Senior Procurement professionals to drive supply chain and supplier selection strategy for Cabling labor category within new Data Center Planning and Delivery space. • Work closely with engineering, operations and delivery teams to identify key supply risks impacting on-time data center delivery and implement proactive mechanisms to mitigate risks. • Sponsor and lead the development of long term supply agreements to mitigate capacity and delivery risks, drive cost savings, enable faster DC delivery, and embodied carbon reduction. • Serve as an escalation point of contact and lead engagement with senior leaders at key suppliers. • Drive innovation and process simplification efforts to enable long term scaling. Requires travel up to 15% of the year.A day in the lifeAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS - 5+ years of managing procurement teams with direct experience in supplier / supply chain management - 7+ years of working cross functionally with procurement experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience and working cross functionally across several teams experience- Bachelor's degree or a Master's degree ...

Content Operations Program Manager, NAS Vendor Summit

Amazon NAS Vendor Summit team is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs to support the Vendor Summit event. We will use this summit to reinforce Amazon as the retailer of choice for top brands, deepen our engagement with our vendors’ most senior leaders, and showcase new innovation and launches. This role requires scoping and creating project plans, developing processes, coordinating and driving event execution, and communicating to senior management on status, risks and process changes.Key job responsibilities• Manage new and existing programs, successfully delivering difficult projects and goals across multiple organizations• Work directly with external providers, customers, and partner teams to craft and deliver scalable solutions• Partner with other program managers to secure resources, scope efforts, set project priorities and milestones and drive delivery• Own program communication, accelerating progress by driving crisp and timely decisions, clearing blockers (e.g., path to green), escalating as appropriate• Provide counsel to executives and cross-functional teams on content messaging• Write and evolve messaging and talking points in a thoughtful and strategic way• Build, guide, and execute event content, including communicating plans internally and securing leadership approvals• Successfully manage complex, fast-moving and unexpected communications challenges, both proactively and reactively• Manage post-launch support plans (e.g., post-mortem, issue/ticket management, etc.) and look for opportunities to improve program quality and operational excellenceA day in the lifeThe position is responsible for working with NAS Vendor Summit team to creatively reinforce Amazon as the retailer of choice for top brands, deepen our engagement with our vendors’ most senior leaders, and showcase new innovation and launches. This includes managing the strategic position of the NAS Vendor Summit by providing direction and implementation of Leadership presentation content for special events. This role actively develops and implements presentation plans and strategies to internal and external senior leadership teams. This position will develop communication, align strategies, produce, edit, and publish a wide variety of content, and requires excellent writing and editing skills.BASIC QUALIFICATIONS- 3+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- 3+ years of experience in program management, logistics, operations, supply chain, or transportation or equivalent professional or military experience- Demonstrated experience leading cross-functional programs- Demonstrated experience designing, implementing, and optimizing initiatives- Experience with data mining and data analysis- Experience with Microsoft Excel including pivot tables, macros, index/match, vlookup, VBA, data links, etc. ...

Senior Governance, Risk, and Compliance (GRC) Analyst, Supplier Governance

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of Risk Intelligence analysts and technical Program Managers. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver innovative solutions to source, build and maintain our socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Come join our team and be a part of history as we deliver results for the largest cloud services company on Earth!Amazon Web Services is looking for a Governance, Risk, and Compliance (GRC) Senior Analyst to support third-party risk intelligence efforts. In this role, you will lead third-party risk assessments. You will act as the primary point of contact during external audits, representing AWS by coordinating responses, providing documentation, and ensuring audit requirements are met. Additionally, you will prepare detailed risk reports, offering strategic recommendations to leadership to enhance risk management and compliance practices. The ideal candidate will have extensive experience in risk assessment, audit handling, compliance management, and possess strong analytical and communication skills to collaborate effectively across teams. Active Top Secret U.S. Government security clearance.Key job responsibilities1. Risk Assessment:Evaluate third-party risks and recommend mitigation strategies.2. Compliance Management:Ensure compliance with AWS policies, industry standards, and regulatory requirements.3. Audit Representation:Act as the team's primary representative during audits, providing documentation, responding to inquiries, and ensuring audit requirements are met.4. Risk Reporting:Prepare and present detailed risk reports to leadership, offering insights and recommendations to improve risk management practices.About the teamAbout the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS•Bachelor’s degree in Business, Law, Political Science or related discipline, or 4+ years in lieu of a degree. •7+ years of compliance and audit-handling. •7+ years of industry experience in Third-Party risk identification, assessment, and remediation. • Strong writing skills: Ability to craft clear, concise, and engaging reports for various audiences and purposes. • Strong ability to interpret and analyze raw data to inform decision-making and strategic planning. ...

OTS SC Solutions Strategy Manager, SC Solutions Strategy Team

The Operations Technology Supply Chain Solutions team seeks a solutions-focused Program Manager to optimize service delivery and drive business growth through customer insights. This role leads system platform enhancements, improves fulfillment services, and identifies new business opportunities while supporting regional expansion initiatives.Impact Areas:• Service portfolio optimization and expansion• Customer experience enhancement• Cross-functional project delivery• Regional growth strategy implementation• Process standardization and efficiency improvementsKey job responsibilitiesCore Responsibilities:• Design and implement scalable supply chain solutions based on customer feedback and operational data• Lead multiple concurrent projects focusing on service optimization and regional growth• Transform customer insights into actionable improvements for supply chain services• Manage end-to-end implementation of new services, from analysis through deployment• Partner with stakeholders to enhance existing services and develop new offerings• Develop and present white papers and strategic recommendations to senior leadership• Author comprehensive business documents that drive decision-making at executive levelsA day in the lifeHere's a detailed breakdown of daily activities for the Supply Chain Solutions Strategy Manager:Strategic Planning & Execution (40%)• Review service performance metrics and identify optimization opportunities• Analyze customer feedback and usage patterns to shape service improvements• Develop business cases and white papers for new service offerings• Design scalable solutions for emerging customer needs• Create and maintain service roadmapsStakeholder Management (30%)• Lead stakeholder meetings to align on service priorities• Present strategic recommendations to senior leadership• Collaborate with regional teams on implementation plans• Partner with technical teams on platform enhancements• Engage with customers to understand evolving requirementsPortfolio Management (20%)• Monitor service health metrics• Track project milestones and deliverables• Review and optimize service costs• Assess competitive landscape• Identify opportunities for service consolidation or expansionDocumentation & Communication (10%)• Author strategic narratives and working backwards documents• Create executive presentations• Develop service specifications and requirements• Maintain portfolio documentationAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamSupply Chain Solutions (SCS) delivers resilient, agile, and scalable services that enhance Amazon's global operations. The team serves as the central hub for customer relationship management, process improvement, and supply chain innovation, focusing on creating seamless business solutions across Amazon's worldwide operations.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Program Manager II, RSR Middle Mile Planning & Execution

Are you a visionary personality looking for an opportunity to think big and deliver results? Can you work on developing a holistic long-term Transportation Network strategy that will optimally flow millions of items from thousands of vendors to tens of millions of customers? Do you enjoy breaking down and solving complex problems for the benefit of a quickly expanding customer base, focusing first on our Customer and working backwards? Do you want to be part of a newly formed and growing organization that is designing and launching new business models across the world? If so, Amazon Last Mile Delivery is looking for you. The Last Mile Delivery team is looking for a Middle Mile Planning Manager to plan middle mile configurations and connectivity for new and existing rural delivery stations across North America.Amazon Rural Last Mile Delivery is an emerging organization that executes delivery of small parcel and heavy/bulky packages across North America. We merge multiple service types to enhance the customer experience in communities which we don't currently serve.The Middle Mile Planning Program Manager role will be diving deep into configurations and data while simultaneously thinking big, building long-term strategic designs that optimize for cost, coverage, speed, and, most importantly, Customer experience. The candidate will communicate these designs and strategic visions to leadership across retail, transportation operations, technology teams, and senior leadership.Influencer: Innovative leader that will identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.Leader: Lead teams to consistently deliver valuable projects.Doer: Deliver end-to-end operations projects, working through the many obstacles along the way.Communicator: Communicate expectations and requirements equally well with business and technology teams, and capacity to write well-reasoned and data-driven proposals, performing your own data analysis as necessary.Problem Solver: Utilize exceptional problem-solving skills to work through difficult challenges.Results driven: Take stretch goals and wow the internal and external customers with exceptional outcomes.Key job responsibilities* Utilize exceptional problem-solving skills to work through difficult challenges,• Define plans and lead project charters in middle mile planning and strategy for RSR that aligns with volume and attainment goals as planned, provides insight into optimized network planning structure and collaborates with stakeholders for timely implementations.• Provide connections and attainment guidance basing on middle mile viability to stratify selected Metropolitan Service Areas (MSA) for launch in RSR topology planning.• Regularly review attainment and volume performance in the network and proactively seek out connection improvements building stakeholder buy in and alignment from upstream and downstream partners.• Communicate status and issues in volume attainment to drive required resources.• Influences external teams to align with RSR program goals and capabilities, to deliver optimal middle mile solves that eliminate blockers to volume attainment for the network.• Ideate and unleash all potential solutions including tech for middle mile and prioritizes those implementations to optimize for quality, speed and cost to drive network efficiencies in RSR.• Lead and solve daily operational issues with various stakeholders and further coordinate with tech/product teams to enable tech/product enhancements.• Travel domestically up to 25%.Rural Super Rural is building a delivery strategy for low density areas in US & Canada. This role will help define Network Planning approaches to effectively provide these services. The role requires use of Advanced Excel, SQL and Tableau along with background in middle mile and last mile logistics.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

PM, Fleet Solutions, Last Mile Fuel Programs, The Last Mile Fuel Team

Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own and/support strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and supporting project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Amazon supports vendors, sellers, and third-party partners around the globe. As a Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own and support operational programs related to our vendors, and third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners. This role also requires strong self-motivation and exceptional project management skills. 15% TravelKey job responsibilities• Organize and drive reoccurring meetings with vendors holding them accountable to KPIs and provide support where needed• Execute the Mobile Fueling launch check list to ensure an on-time and successful launch• Support the international expansion of the Last Mile Fuel team programs• Collaborate cross functionally with environmental, zoning, real-estate, and other governing stakeholders to ensure delivery stations are approved for launch• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Senior PM, Partner Experience, Hub Delivery

At Amazon, we are working to be the most Customer-centric company on earth. A customer experience that we are constantly looking to take to a new level is how we fulfill and deliver customers' orders. We are doing so by building a world class last mile operation capable of exceeding the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and cost effectively as possible.The Hub Delivery product allows local small businesses to partner with Amazon to provide flexible and cost-effective delivery service to delight customers globally. This is an emerging Amazon Logistics (AMZL) delivery channel, and is on an exponential growth trajectory globally.Amazon is seeking an exceptional leader who will be part of a start-up group that’s defining and building cutting-edge products and services capabilities supporting Amazon’s current and future last mile initiatives. The role will use customer, operations and technology insights to identify customer needs, and build the product that delights our partner and end-customers. The role will identify non-linear product opportunities in a cross-functional environment (design, ops, finance, legal, tax) and define customer and product success criteria. This role would go on to drive the development and launch of the product with technology teams and would often make experience/ops/tech trade-offs throughout the process. This will be a high visibility role, meaning that the optimal candidate will be comfortable driving critical business decisions in fast paced, and often ambiguous environment. A successful candidate will be customer focused, highly analytical, resourceful, a big thinker, a strong writer, and able to operate at all levels of the organization.Key job responsibilities- Identify areas for improvement in on road and off road experience from Partner feedback and data.- Develop a keen understanding of the experience of Delivery Associates, combining data with anecdotes to develop perspective at the forefront of program/product development.- Develop programs and think big to continuously deliver improvements WW to provide outstanding experience to our Hub Partners.- Cross-Functional Collaboration: Build collaborative, influential internal and external relationships with Product, Program, Field teams and other critical stakeholders to gather information, set action plans, and monitor stakeholder execution to improve the Hub Partner experience and program executions.- Be a voice in the room for program and process development in the wider org that may affect Hub Partner experience.- Develop Scalable Engagement & Recognition Programs: Define core strategy to develop an engaged culture that connects Hub Partners with Amazon.- Develop and prioritize roadmap for launching engagement and reward/recognition programs; build and execute these programs at scale.- Communication: Create and own recurring communications to business leaders and key stakeholders on core programs and opportunities to improve Partner engagement, satisfaction, and retention.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field- Experience owning end-to-end long-term strategic planning or capacity planning initiatives- 5+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Principal Product Mktg. Mgr., Amazon Fashion & Fitness

Amazon Fashion & Fitness is looking for an innovative, data-obsessed Principal Product Marketing Manager to lead the ongoing evolution of our personalization and recommendations functions. This role will drive increased relevance and engagement for our customers, creating a unique, personalized shopping experience that resonates with their individual preferences and shopping intentions. Our mission is to become the go-to destination for fashion and fitness customers worldwide. This Principal PMM will work cross functionally across marketing, retail, product, analytics and tech teams to focus on driving internal traffic to fashion and fitness product. They will be responsible for building customer-centric shopping experiences that delight and drive customer acquisition, engagement, and retention.The ideal candidate must be excellent in acquiring, analyzing, and articulating business strategy from data. They should have experience with data visualization and should be proficient in SQL. This candidate should also be a strategic thinker with a strong understanding and curiosity of the fashion and fitness shopper and trends. They should demonstrate strong communication skills and have experience influencing cross-functional teams; notably with past experience working with tech teams and engineers. This role requires a strong grasp of how to distill business needs to tech teams, and should have the ability to bring both data-driven and qualitative insights into marketing plans. Lastly, this candidate should have a "can-do" attitude and should be excited to dig into problems and find fast solutions. Key job responsibilities * Lead and Define Strategy: Own Amazon Fashion and Fitness’s personalization marketing function, driving short term and long-term strategic plans through data-driven insights.* Drive Trend Detection and Model Development for Personalization: Lead the implementation of trend-detection strategies, piloting, testing and measuring real-time trend models that leverage social listening tools, customer data, and other sources.* Customer Shopping Mission Strategy: Develop and execute a strategy to support diverse shopping missions across the customer journey, from goal-oriented to discovery-based browsing, ensuring the shopping experience is tailored to each mission type. Optimize personalization and recommendation features to guide customers seamlessly, fulfilling unique shopping goals and enhancing engagement. * Customer Segmentation and Insights: Define customer segments and build tailored strategies that reflect varied customer demographics, preferences, and behaviors. Leverage insights from segmentation to create personalized marketing campaigns, ensuring relevancy and resonance for each customer group within Amazon Fashion & Fitness. * Seasonal Shopping: Develop seasonal plans from our long-term vision to align the organization on priority initiatives and in-quarter focus areas.* Customer Engagement and Retention: Develop and drive acquisition and retention strategies, focusing on personalized customer experiences that foster engagement, frequency of shopping, and increased basket building.* Innovative Personalization Experiences: Identify opportunities for ‘Think Big’ personalization initiatives, leveraging customer data and machine learning insights to surprise and delight Amazon Fashion & Fitness customers.* Voice of the Customer: Champion the customer in all forums, ensuring Amazon’s personalization strategies resonate with evolving customer expectations.BASIC QUALIFICATIONS- 9+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience driving direction and alignment with cross-functional teams ...

NeX Program Manager II, Hub Delivery

Become a leader of a diverse team, optimizing DSP on-the-road performance that enable our packages to reach the Hub Delivery Partners efficiently. The Hub Delivery Partner Program is growing in the US while planning for global reach, and we are ready to build our Hub Delivery Partner Network Execution Team! We strive to be a main contributor to satisfying delivery partner success.Hub Delivery Partners are small business owners who can be in distant rural regions, densely populated urban neighborhoods or anywhere in between. They are valued Last Mile contributors who improve the delivery experience for our customers and create a flexible, customer obsessed delivery network.Key job responsibilities- Responsible for on-the-road cost and quality metrics for the US AMZL network.- Drive improvement in our current manual configuration process of logistical, jurisdiction, developmental, operational systems and more.- Use or recommend automated configuration tools to implement CM policies and procedures.- Partner with product and technology organization overseas and identify effective solutions. Acquire configuration expertise for new products introduced.- Roll up sleeves and be on top of high-severity on-road issues to avoid/minimize impact on customers.- Utilize data to report on configuration success and identify opportunities to improve resources and processes.- Build partnerships across corporate and global stakeholders to ensure long-term scalability and adaptability.- Partner cross-functionally to quickly resolve urgent matters and escalations, removing barriers for learners.- Travel up to 10% to support new delivery station launch.A day in the lifeLead the Urban Network Execution Program Managers to drive cost and quality efficiencies in the on-the-road space. This includes partnering with key internal stakeholders such as Operation leaders, DSP program teams, and internal Hub Delivery teams (Account Management and Business Development).About the teamThe Hub Delivery Partner program is part of Amazon's fast growing and always evolving rural, urban and global delivery program. We partner with customer obsessed small business owners who then deliver to Amazon customers. Our partners raise the bar for the delivery experience, in some of the most complex last mile scenarios (from extreme density urban to super rural)!We are building the Hub Deliver network in North America while planning for global reach.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Program Manager, Price Quality, Amazon Fresh Grocery

Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? The Amazon Fresh Amazon Fresh Grocery team is looking for an experienced Program Manager to lead quality operations for our pricing strategy.In this role, you will maintain a high bar for our pricing quality to surprise and delight our customers across both instore and online channels. You will work cross-functionally with Category Managers, Marketing, Program Managers, and Support teams to deliver best-in-class value across the grocery space.Key job responsibilities-Lead proactive quality audits to deliver an excellent customer experience-Build roadmaps and uncover opportunities to improve pricing quality and effectiveness-Execute manual corrective actions and design automated mechanisms to prevent pricing errors-Contribute to director level pricing reviews to report on the quality of our plans-Consult with strategy teams to ensure all initiatives meet a high bar for quality-Partner with BI & Product teams to inform on tool or data improvements neededBASIC QUALIFICATIONS- 3+ years of with Excel experience- Bachelor's degree, or 3+ years of professional or military experience- 3+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience ...

Program Manager II, Regional Fleet Management

The Global Fleet and Products (GFP) organization is responsible for building and managing the Amazon Last Mile Fleet. This team is looking for a Program Manager, Amazon Fleet Manager (AFM) to ensure our fleet remains the world’s safest and most efficient in the world. This role will be the eyes and ears on the ground at Amazon Delivery Stations: driving daily tactical execution of fleet-related tasks and assisting partner teams with the operationalization of cross-functional projects and programs. This role will interact daily with on-site station leadership and Delivery Service Partners (DSPs) to drive key initiatives for the GFP Fleet team. A successful candidate thrives in roles with significant visibility from cross-functional stakeholders, can autonomously deliver results, and influence without authority.Key job responsibilities* On-site field support for a delivery station - owning station level support and escalations in the field.* Comfortable driving KPIs (i.e., compliance and safety metrics) with internal and external stakeholders.* Work autonomously in an ambiguous environment and provide daily tactical feedback to other leaders in the organization.* Partner with Amazon Operations leaders, DSPs, Regional Fleet Managers (RFMs), and Corporate program teams to drive adherence to business goals and initiatives.* Engage Operations and DSP teams on standard work and best practices and maintain accountability to Fleet standards with in-station presence, vehicle safety audits, and coaching.* Coordinate with third party companies to ensure Best in Class service is provided to Amazon Fleet.* Comfortable operating remotely—this role is field support may not be co-located with your manager.Travel for this role may be up to 25% at times.BASIC QUALIFICATIONS- 2+ years of defining and implementing process improvement initiatives using data and metrics experience- 2+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

Senior Product Manager, US Consumables Operations & Initiatives

Have a passion for driving change and innovation? Amazon is looking for an analytical, driven, and creative leader to join the Consumables Operations & Initiatives team to drive cross-functional projects for our Consumables businesses (Grocery, Health and Personal Care, Beauty, Baby, and Pets). The team's mission is to create business leverage through data-centric solutions and matrixed collaboration to enable new capabilities for store execution in support of customers, selling partners, and category teams. We identify ambiguous problems in line with business needs, research solutions with data-driven techniques, and build prototypes that can be scaled to production and adopted by owning stakeholder teams. This Senior Product Manager (PM) role will drive critical new features to reduce Consumables' cost to serve, including new products and capabilities to reduce customer returns and liquidated inventory for Consumables. This role will work directly with multiple internal business, technology and operations teams and leaders, vendors, and partner teams across the Consumables business.As a Senior PM within Amazon, you have the opportunity to invent new products and features on behalf of customers. You will get to work cross-functionally on driving ideas from conception to execution, developing marketing plans to drive awareness and adoption, segmenting customers and developing business models, defining and analyzing success metrics, and managing strategic projects. From Day 1, PMs are given ownership of large business areas and products, the autonomy to think strategically and make data-driven decisions, and the ability to drive significant impact to the customer experience and the business. Over your career, you will be exposed to multiple businesses and products, and pushed to grow into senior-level managers who independently run large business segments and organizations.The Senior Product Manager on the Consumables Operations & Initiatives team will be responsible for the following: - Be a single threaded owner partnering with cross functional teams to drive your product vision. - Identify capability gaps and drive products that unlock business value, influencing and working with technology, operations and business teams and leaders. - Partner with data science and analytics teams to influence innovation on existing (or to build new) systems, tools and workflows for category management. - Be a subject matter expert in Consumables Retail processes across functions like Vendor Management, Marketing and Instock.The candidate possesses a track record of successful product development, relationship management, program and project management, strong analytical and business acumen, and experience managing reporting and analysis. Great communication skills, think big, and bias for action will be essential to your success. The ideal candidate is a self-starter who will take ownership of projects and business problems to a successful result. If you’re entrepreneurial and want to innovate, build, and own transformative products and features, join us in making history.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

Program Manager, Amazon Exports, Cross Border Delivery Experience

For millions of customers worldwide, the Amazon name is synonymous with delivery – and the Cross-Border Delivery Experience (XB DEX) team provides global customers with innovative ways to get what they want and need, by enabling the choices they make on every order, every day. XB DEX defines, builds, launches, and manages customer-facing delivery programs and the CX features presented to millions of customers every day from Search through Checkout. XB DEX also owns the cross-border ship options, associated speeds and pricing we offer, and the underlying systems required to deliver this experience. Together, XB DEX is changing how customers experience delivery – from the speed, convenience, and selection features for millions of customers worldwide.Key job responsibilitiesThis position will own a program that will impact millions of customers globally. The scope of this role is to work with multiple cross functional teams and drive decisions that improve the delivery experience that we offer to our Cross Border customers. To do so, you will drive team initiatives with the goals of defining the delivery experience bar for our customers, building the framework to illuminate internal and external capabilities, and driving decisions about how to respond to insights. The right candidate will be able to assess what is most important for customers and our business, act boldly, and lead change. Tactically, you will identify growth opportunities, key performance indicators, configuration, deep dives, and develop new reporting for this program. Successful candidates will have a history of diving deep, learn and be curious, and ownership. A day in the life1. KPIs and metrics, reporting, and develop roadmaps and scalable programmatic initiatives to improve them.2. Work closely and in detail with business and product partners to identify and close high priority gaps in DEX metrics and continuous improvement processes.3. Deep dive processes and programs to identify and action on root causes.4. Serve as the XB DEX point of contact for stakeholder teams, managing expectations and prioritizing competing priorities across teams when necessary.5. Work backwards from customer feedback to deliver a best-in-class cross-border shopping experience.About the teamProgram Manager will manage and advance the delivery experience for Cross Border customers by driving programs to improve the delivery experience. The right candidate will possess a well-rounded program management background and experience managing complex programs that involve leading cross-functional teams. They must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. A successful candidate will have a history of driving deep insights from complex data, have exceptional business judgement including financial acumen to quickly assess the viability of key decisions, and the ability to write compelling business documents and drive outcomes for senior leadership at Amazon. The ability to influence cross functionally and across the organization, at all levels, will be absolutely critical to succeed in this role. This is a high visibility role from Day 1 and candidate will own periodic leadership reviews. They see on the site every day, to launching delivery benefits and new programs for customers around the world. Position locations are Seattle, WA or Austin, TX.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Senior Product Manager, Global Payment Tech

Amazon Payments is looking for a high energy Senior Product Manager with proven experiences in thought leadership and detailed execution to own and drive product performance and operational excellence in Global Payment Tech team. The successful candidate will work backward from the customer to innovate on product features, measure and mine insights from data, and work with engineering teams to deliver. The scope of this role requires close partnership with internal and external stakeholders with diverse backgrounds, as we look to continue reinventing on behalf of the customer to offer the ease and convenience that they have come to expect from Amazon. In this position, applicants will be responsible for driving product management for critical payments charters, associated operational excellence, and building the appropriate work-streams to enable programmatic excellence for our internal businesses and customers. Applicants should be comfortable with ambiguity and willing to roll up their sleeves to get the job done. The ideal applicant will possess both a business background that enables them to drive product delivery as well as a technical background that enables them to easily interact with software development engineers. The candidate should be creative, extremely detail oriented, customer obsessed, analytical, have global perspective and an understanding of the digital commerce and payments industries. This opportunity also requires, problem-solving, project management, data analytics and exceptional communication. At the core of the position is high attention to detail and delivering high quality results on time. You will play a critical role to enable continuing scalability by raising the bar of our external partner’s quality, availability, and efficiency. · Key job responsibilitiesThe ideal candidate is analytical, loves working backwards from data and customer insights in order to influence the right technology and features, and resourceful in finding innovative solutions to unsolved problems. As a product leader you will have a proven track record of creating a strong vision, managing a dynamic roadmap, communicating priorities clearly with a broad set of stakeholders and successfully delivering results.The ideal candidate will be strong in more than one of the following areas:Lead product definition – Own and drive the customer working-backwards strategy, tenets, long-term goals and develop new product features and services that deliver bar-raising customer experiences.- Drive product creation – Work with dedicated engineering, design, and research teams to build and iterate upon your product. Partner with teams in other organizations to ensure support and visibility of your and the broader team’s plans. Manage trade-offs effectively. Earn trust across a range of stakeholders and partners.- Project management, including creating business justifications and functional requirements for product features and services.- Own executive reviews – Present business and product vision, progress, and dependencies to executive stakeholders in multiple teams. Also contribute to broader team and organizational planning documents.- Create and drive business strategy – Define how we measure success. Own reporting on KPIs, recommendations that use data to optimize them, and execution of those optimizations.- Drive mechanisms to optimize the team’s efficiency, alignment and ability to scale. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Risk Manager, Trust & Safety , Buyer Safety Experience

At Amazon, our Buyer Safety Experience team is dedicated to empowering customers with the information they need to make safe and informed purchasing decisions. We're at the forefront of designing and implementing cutting-edge experiences, tools, and technologies that protect and enhance the Amazon buying experience. Our mission is to maintain buyer trust without disrupting the customer journey. We achieve this delicate balance through innovative display experiences that accurately identify and mitigate risks while allowing us to learn and adapt quickly. As a valued team member, you'll have the opportunity to: 1. Shape the future of buyer experiences for both new and existing products and services 2. Identify and implement improvements to customer experiences, processes, and risk controls 3. Develop risk assessment research and mechanisms to help evaluate threats 4. Define technological, procedural, and control enhancements to mitigate identified risks 5. Collaborate with business, operations, and technology teams to manage risks effectively 6. Influence and strengthen the risk culture across Amazon's Buyer Safety Experience 7. Engage with stakeholders throughout the company, including public policy, risk, compliance, and legal functions This global role offers an exciting opportunity to thrive in a dynamic, fast-paced environment. The ideal candidate will excel at: - Balancing strategic thinking with tactical, detailed execution - Working independently and tackling ambiguous problems - Identifying and addressing significant challenges - Adapting to rapid and frequent changes Join us in our mission to protect Amazon's customers and contribute to a safer e-commerce ecosystem.As a successful candidate you will have the opportunity to participate in creating new buyer experiences of new products and services, as well of our existing processes and systems. You will identify opportunities to improve the customer experience, processes and controls to mitigate risk and improve operational performance. You will also contribute to the development of risk mechanisms to help the business identify and evaluate internal/external risks, and help define the technology, processes, and control improvements required to mitigate them. You will work with business, operations, and technology teams to help them manage risks to their business, while influencing the broader risk culture across Amazon’s Buyer Safety Experience. You will also engage with stakeholders across the company, including other specialized fraud, risk, compliance, and legal functions. This position supports a global organization and is an exciting opportunity to be a part of a dynamic and high paced environment. You must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change. A day in the lifeHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.About the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...