Project/Program/Product Management--Non-Tech

Amazon continues to delight customers around the world with a growing assortment of fast, innovative, and convenient delivery programs like One-Day and Same-Day delivery designed to help customers get their stuff when and where they need it. On the Delivery Experience (DEX) team, we are constantly innovating to help our customers get even faster delivery, on an ever-broader assortment of products, with ambitious goals to expand these global delivery services to more cities in US and internationally. As a Principal Product Manager on the DEX Speed Expansions team, you will be responsible for developing new ultra fast same day delivery CX for how we can expand Same Day across the US, enabling us to build and operate a model that is right for each metro/town. In this role, you will innovate to develop novel solutions (operations, delivery formats and CX) in how we expand Same Day coverage in our smallest, as well as our largest, metros. You will be challenged to think about the right customer experience, solving some of the most complex Customer experience problems with L10 and S-team visibility. You are an ideal candidate for this role will have following skillsets/competencies: 1) Ability to use large data streams to identify potential opportunities of redefining customer experience. The candidate must be able to identify the impact of launching the delivery model on operations, customer experience, transportation requirements and long term scalability.2) Ability to think big regarding the feasibility of rolling out new delivery CX across the US considering legal, PR and financial implications. 3) Partner with topology and operations teams across Amazon to perform an internal capability analysis4) Understand the technical requirements of launching new models, translate the requirements to feature requests and work with engineering teams to prioritize it on their roadmaps. 5) Partner with finance team to build P&L for new delivery modelsPrior experience with conceptualizing and launching large scale programs, defining the end to end customer experience, user flows and delivery models a plus.BASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

Amazon Books team is looking for a Program Manager – Operations to deliver exceptional service to our strategic vendors (book publishers). This role is designed to help our most strategic vendors grow and deliver the best customer experience by working across all key levers (e.g. selection, availability, operational efficiency, catalog / metadata quality, offers/ promotions/ deals etc.). We have an ambitious vision to drive stronger business impact, operational scalability and vendor satisfaction through this role.As a Program Manager – Operations, you will be responsible to deliver impact to a large group of strategic vendors (publishers) for Kindle eBooks, who located across the globe with primary focus on Canada, Mexico marketplaces with some scalable support for Australia and India as well. Your priority will be to deliver on our commitment to help publishers improve their performance, ensure their satisfaction and continuously improve productivity. You will work in close collaboration with Vendor Managers to understand your vendors’ needs. You will also be the point of contact for various vendors for any operational challenges. You will also be seen as a subject matter expert on vendor related processes like selection and performance for deals and/or subscription programs. You will partner with multiple internal teams across Amazon (including but not limited to CS, Accounting, Tax, Conversions etc.) to solve publishers’ challenges. You will also identify opportunities for continuous enhancements and innovation required across our suite of services and tools to improve vendor satisfaction and drive operational efficiencies. You should be customer obsessed, highly analytical, problem solver, and are actively thinking about automating and/or simplifying processes. You need to have a proven track record of delivering results in fast-paced and dynamic business environments while managing the sometimes conflicting needs of different groups of stakeholders. You should have clear communication, and proficiency in conducting complex analyses independently. You need to have driven innovation towards scaling processes/ driving automations and/ or influencing roadmaps to get relevant tools. Key job responsibilities· Partner with Vendor Managers and relevant partner teams to define priorities and operational goals according to vendor needs· Understand the key pain points of the publishers to improve their experience with Amazon· Define scalable way to manage and solve operational tasks across a large set of vendors, while supporting multiple Vendor Managers who own the direct relationship· Be the point of contact and a subject matter expert for resolving any operational issues pertaining to these vendors/ publishers· Audit metrics regularly to continually drive quality of vendor experience while driving operational efficiency· Identify processes for simplification, tools which are candidates for automation for repetitive, time-consuming tasks to drive productivity with the team· Influence roadmaps of partner teams to secure this automationBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The Selling Partner Abuse team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem. · The ideal candidate has a proven track record setting program strategy to deliver results. · Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues. · Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports. · Analyze existing policy and process gaps, and develop solutions to close them. · Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams. · Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen. · Use high-level judgment to own our most complex enforcement decisions.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Experience handling confidential information ...

Amazon is building a world class last mile operation that exceeds the expectations of our customers. To meet this goal, Amazon is continually working to provide optimized services through new products and processes. Amazon is seeking a Principal Product Manager for North America Vehicle Redeployment to create value in our fleet processes. This leader will work with complex processes to implement innovative approaches to a traditional fleet business environment. Amazon is looking for a leader that is comfortable working with external partners and driving initiatives across multiple organizations to positively impact our customers. This leader will have a track record of inception to implementation ownership and successfully delivering results. Key job responsibilities•Define product vision, strategy and roadmap - building and launching products that support fleet flexibility•Partner with cross-organizational teams (across function, level and geography) to influence the development and launch of new products and services•Own and manage the product roadmap (end to end experience), making data driven tradeoffs, and balancing customer needs versus technical or operational constraints•Make smart tradeoffs, coordinate dependencies, and maintain communication to to guarantee smooth and efficient product delivery•Write Press Release Frequently Asked Questions (PRFAQs) critical business docs to influence strategy and funding•Deep dive into data to understand user behavior, uncover insights and monitor launch / product performanceBASIC QUALIFICATIONS- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

AWS Infrastructure Services (AIS)AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Key job responsibilities- Develop, implement, and maintain Process Safety Management (PSM) programs and the Risk Management Plan (RMP) across all AWS sites.- Lead and facilitate Process Hazard Analysis (PHA), Layers of Protection Analysis (LOPA), and other risk assessment activities such as QRA.- Develop and establish policies, procedures, and standards related to process safety.- Collaborate with engineering, field HSE teams, operations, and other departments to integrate process safety principles into all aspects of the business.- Provide expert process safety engineering guidance and technical assistance to site management, stakeholder teams and operations leadership.- Develop and maintain emergency action plans (EAP) for each site.- Oversee the procedure review and training processes for PSM operating procedures.- Develop and manage a risk register for potential threats, creating prevention and mitigation plans.- Facilitate and participate in regulatory audits, ensuring compliance and accurate documentation.- Utilize problem-solving tools such as Failure Mode and Effects Analysis (FMEA) to address safety issues.- Serve as the site champion for all RCA efforts, ensuring thorough analysis and resolution of safety issues.- Lead cultural change initiatives to enhance the organization's understanding and application of process safety principles.About the teamFor more than 14 years, Amazon Web Services (AWS) has been the world’s most comprehensive and broadly adopted cloud computing platform. What is cloud computing? Cloud computing is the on-demand delivery of IT resources over the Internet. Instead of buying, owning, and maintaining physical data centers and servers, companies can access technology services, such as computing power, storage, and databases, on an as-needed basis from AWS. AWS offers over 175 fully featured services for compute, storage, databases, networking, analytics, machine learning and artificial intelligence, Internet of Things, mobile, security, hybrid, virtual and augmented reality, media, and application development, deployment, and management from 77 Availability Zones across 24 geographic regions. AWS services are trusted by millions of active customers around the world - including the fastest-growing start-ups, largest enterprises, and leading government agencies—to power their infrastructure, make them more agile, and lower costs. To learn more about AWS, visit https://aws.amazon.com.The AWS EHS team is an expanding and dynamic team that is critical to enabling AWS’s growth around the world, as well as ensuring compliance of AWS’s global operations, including physical data centers, as well as other AWS facilities, customer-facing enterprises and products. The EHS team has responsibility for architecting and implementing AWS’s global environmental and safety programs. This includes defining and implementing risk management and compliance systems and driving their continuous improvement; setting and refining global policies and procedures; overseeing the development of standards, tools, auditing and metrics, and employee training; ensuring effective engagement by environmental and health & safety teams on global initiatives, including those that are part of Amazon’s ambitious sustainability goals; providing specialist expertise; and engaging with all AWS business units to provide scalable and effective environmental and health & safety compliance strategies that support current and future business objectives while ensuring employee safety and compliance with environmental and health & safety regulations.The Process Safety Manager will be responsible for developing, implementing, and maintaining comprehensive Process Safety Management programs. As the primary expert in process safety, you will work closely with various departments to ensure the safety and integrity of our operations, while complying with all relevant regulations and industry best practices.BASIC QUALIFICATIONS- Bachelor's degree in Chemical Engineering, Safety Engineering, or a related technical discipline from an accredited university or college. Advanced degree preferred.- Minimum of 10 years of experience in process safety management, with at least 5 years in a leadership role.- Extensive knowledge of OSHA PSM standards, EPA RMP requirements, and other relevant international safety standards.- Proven experience in leading hazard studies, including PHAs and LOPAs.- Strong understanding of risk assessment methodologies and process safety management principles.- Experience in high-hazard process plant environments, particularly in refining, petrochemical, or similar industries. ...

Amazon is seeking a creative and driven Learning & Talent Development Program Manager with experience in instructional design in a corporate environment consisting of proper content structure and creating efficient and effective adult learning experiences. L&TD Program Managers will support adult learners across the business by translating and transforming process information into instructional content delivered at time of need.In this role, you will be responsible for researching, developing, and measuring training content effectiveness to support Learning & Talent Development initiatives. Utilizing instructional design and performance improvement processes to analyze, design, develop, implement, and evaluate (ADDIE) instructional materials and programs. Lead the collaboration on content, design, and delivery with SMEs, project managers, and others as requested or required to produce sound instructional materials in accordance with solid instructional principles, current research, business objectives, and learning objectives. Demonstrate proficiency in creating learning objectives and activities geared for diverse learners.Prioritize multiple concurrent projects and initiatives through the full instructional design process. This covers end-to-end research, curation of process variances, gap analysis, establishment of curriculum and enrollments within system, integration testing, and launch preparation. You will work with business stakeholders as well as subject matter experts to drive deep insights and go beyond compilation to determine customer content preferences, structure, and taxonomy needs to enable content usage and effective knowledge transfer. You will regularly identify, discuss, and bring forward issues or ideas to stakeholders to ensure programmatic success, while serving as hub for process changes and its effect to training and the learner. Identifying needed learning pathways and developing the required training content in varying modalities.Key job responsibilities• Collaborate with subject matter experts, stakeholders, and business teams to identify goals and outcomes for learning experiences.• Design and develop performance-focused training content.• Develop learning tools, performance support mechanisms, practice activities, scenario-based learning, online tutorials, and other materials to meet identified needs.• Design and develop knowledge and performance assessments to ensure learner understanding.• Design and develop online learning experiences that align with learning outcomes, apply evidence-based learning principles, and inform learner progress and success in online learning environments.• Pursue a deep understanding of learner roles to ensure that learning solutions meet needs.• Maintain knowledge of new developments in learning science, learning design, and learning technologies.• Perform quality checks (alpha/beta testing) to ensure learning experience standards are met.•Perform field research and be very hands-on; work directly with technical development teams, process owners and stakeholders to perform baseline on current content formats and processes.• Conduct editorial reviews of training content and consult with subject matter experts on accuracy and direction.• Use project management skills to define and meet project milestones, communicate issues and risks in a timely manner, and manage customer expectations.• Travel may be required up to 25%-50%A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Delivery Central Operations (ADCO). Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.*This role requires travel up to 10% of the quarter.Key job responsibilitiesKey job responsibilities Own the program roadmap for improving business results Manage and oversee various cross-functional programs, ensuring successful delivery. Develop and refine program strategies, effectively leading and motivating teams. Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics. Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.Identify and mitigate risks, preventing them from escalating into major issues. Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives. Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. Within this, the CS2I team's remit is to protect customer trust and safety by detecting products that violate our compliance policies and building the best user experience possible. We need your passion, critical thinking, and innovative ideas to help deliver on our ambitious goals. Given the size of our store, you’ll have a unique opportunity to operate at unmatched scale, making decisions that impact tens of millions of products and Amazon shoppers worldwide.Key job responsibilitiesAmazon is looking for a Program Manager to own a portfolio of global trust and safety programs, partnering with teams across the company to both design and build new tools for detection and enforcement, and to drive improvements in the customer experience at a global scale. You will set the vision, direction and execution of key deliverables in the product safety space, developing business cases and requirements, and prioritizing competing opportunities. You will be the author of strategic documents that surface key learnings, ideas and provide recommendations for leadership.You will work with a wide range of global cross-functional teams to build policies, and partner with technology and science teams to build scalable compliance systems, understanding customer needs, defining clear project plans and executing to high expectations in a fast-paced and highly visible policy delivery area.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience in compliance program management, legal, governance, audit, risk/loss prevention, or equivalent- Experience establishing successful partnerships with internal and external teams to execute tactical initiatives or equivalent ...

Amazon World Wide Operations is seeking a Program Manager to join our Dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. Key job responsibilities• Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations• Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver• Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics• Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions• Partner with teams across the business you support and beyond to source, allocate, and coordinate resources• Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order• Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)• Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)• Work with program managers, business leaders and executive team to communicate and impact critical business initiatives• Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects• Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers• Roll up your sleeves and do whatever is necessary; general manager / owner mentality• Create, communicate, and manage budget for projectsA day in the lifeNote: This is a hybrid role, requiring Program Managers to be on-site at least 3 days/week in corporate office. Some travel may be required (no more than 25%).About the teamOur Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering results. We are open to hiring candidates to work out of one of the following locations:Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USABASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Amazon’s Customer Trust team is looking for a Brand Protection Strategic Partnership (BPSP) program manager to lead global engagements. In this role, you will be an integral part of the team leading Amazon’s global brand protection efforts and ensuring that customers can shop with confidence. You will own relationships with intellectual property owners on issues such as product authenticity, product integrity, copyright and trademark, and other product quality issues. You will also have the opportunity to contribute to the development of policies, processes. and tools to address product integrity challenges in collaboration with teams across Amazon. The ideal candidate possesses strong business judgment, analytical thinking, is comfortable managing multiple responsibilities within a fast-paced environment, and has demonstrated experience in developing and implementing brand protection strategies. Exceptional communication, solution-oriented and relationship-building are essential attributes to succeed in this role.Key job responsibilities• Develop and maintain key relationships with external stakeholders including global brands and industry associations on product integrity issues.• Work with global external stakeholders to develop strategies for tackling their unique problems.• Develop international and region-specific recommendations and initiatives to improve both reactive and proactive enforcement, and maximize automation and efficiency in resolving brand owner issues while identifying and achieving measurable goals.• Work closely across Amazon teams on policies, processes, and tools to identify threats to brands and to Amazon’s customers and sellers.• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.• Liaise with internal business teams to address vendor concerns.• Participate in conferences and external meetings focused on product integrity issues. This will eventually include frequent domestic and international travel (~20%).• Develop and deliver educational and training materials for both internal and external consumption.About the teamWe are an external facing team laser-focused on protecting the customer's shopping experience. We look forward to having you on the team!BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You have demonstrated experience managing the overall operational efficiency of a complex, global, and technical environment and hold deep knowledge in planning across broad groups of stakeholders. (e.g., SPS, OP1/2, WBR, MBR, QBR, Goal Management, Financial Management, Headcount Management). You think strategically, write effectively and accurately plan, forecast and drive alignment across cross-functional teams to execute on monthly, quarterly and yearly objectives. You effectively coach functional leadership and partners on operational policies and tools and drive holistic operational excellence across the organization.Key job responsibilities•Ensure alignment on overall strategic goals, standards, objectives and key results, and metrics for each planning cycle•Analyze business performance, including defining and tracking KPIs, issue identification and resolution in support of organizational goals•Create and manage key reports and mechanisms in support of the business units including end-customer reporting•Partner closely with human resources, talent acquisition, and finance on resource allocation and tracking the health, performance, and status of our organization and its portfolio.•Drive operational optimization and efficiency- maintaining and improving all rhythm of business tools and processes.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

Amazon’s Global Trade Services (GTS) organization plays a critical role in the movement of goods, software and technology across borders. The GTS Product team has the exciting mission to innovate and deliver data and technology solutions which support and automate program operations and unlock new business. We work with a world-wide team of compliance professionals, operations teams, software developers and regional business partners to enable continuity and growth in a dynamic import/export environment. The Senior Product Manager (Sr. PM) will be at the forefront of defining requirements and building features and/or net-new solutions to enable cross-border trade, improving efficiency, and solving for complex international challenges while still maintaining high quality standards. This person is comfortable with technical details and can participate in systems-related discussions. They have extensive experience deep-diving customer problems, defining a vision, managing an end-to-end product lifecycle, creating comprehensive roadmaps with clear milestones, and a proven track record of driving accountability across multiple partners. They are skilled at process improvement solutions and innovating in this space.The successful candidate is a strong thought leader who can prioritize well, communicate clearly, and partner effectively. This individual should be comfortable operating in an ambiguous environment to deliver sustainable, quality products and services in a high-growth environment where priorities shift rapidly. Influencing and team-building skills are essential for the success of this position. This person must be a customer-focused individual, adept at asking questions to identify a problem statement and get to the root cause. This position requires strong self-motivation and project management skills.Key job responsibilities- Drive scalable technical product solutions which ensure compliance with consumer product regulations - Work cross-functionally to understand all upstream and downstream impact of solutions implemented - Build roadmap, define features, contribute to system design discussions, and execute based on program needs - Communicate effectively with technical stakeholders - Partner with leadership, legal and other cross-functional teams to ensure product strategy aligns with program strategyAbout the teamAt Amazon, we're working to be the most customer-centric company on earth. We are a team of exceptionally talented, bright, and driven people. The Global Trade Services (GTS) team helps deliver hundreds of thousands of items each day, obsessing over the export and import compliance requirements globally so that our customers, vendors, sellers, and internal businesses can reliably send, transmit, and receive a broad range of products, software, and technology. The GTS Global Export team is dedicated to creating efficient processes that meet demanding cross border regulations, while minimizing impact to the business.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.We catch bad actors and stop online fraud; It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. We are looking for an experienced Program Manager to own a portfolio of global risk mitigation programs partnering with teams across the company to design, build, and maintain processes focused around risk mitigation and enforcement. You will set the vision, direction and execution of key deliverables in the risk management space, developing business cases and requirements, and prioritizing competing opportunities. You will work with a wide range of global cross-functional teams to build protections, and partner with technology and science teams to build scalable risk detection systems, understanding customer needs, defining clear project plans and executing to high expectations in a fast-paced and highly visible delivery area. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions and deliverables will help proactively mitigate risk and empower partner teams in making high confidence decisions that are fundamental to protecting Amazon customers, selling partners, and will help maintain the overall health of Amazon's WW stores.Key job responsibilities- Manage an existing gating program, delivering difficult projects aligned with team goals- Use high-level judgment and data analysis to make complex risk mitigation decisions across WW stores- Build and maintain a solid understanding of the business problems, tools, workflows, and the interdependencies that pertain to your program area- Constantly focused on the larger business picture (i.e., customer experience, processes or problems, opportunities, etc.). To drive the right outcomes, you take the time to understand relevant business requirements and goals. - Ownership of the complete life cycle of one or more complex programs – identification and vision through scaling solutions and execution- Break problems into manageable pieces, ruthlessly prioritizing, and delivering results in an ambiguous environment- Own the execution and status reporting of the programs you own to senior leadership through both documents and business update meetings- Own partnerships with stakeholder teams and guide appropriate trade-offs, clearly communicate goals, roles and responsibilities.- Manage the overall roadmap and execution of your program, proactively mitigating any risks, and keeping the scope of effort under control. A day in the lifeThis role is focused on managing a portfolio of programs focused on the goal of proactively mitigating risk in Amazon’s WW stores. Each day is different as new behaviors and trends are constantly discovered. You will regularly partner with investigation and data experts to finetune anomaly detection mechanisms and intake requests from WW teams to quickly analyze and execute key functions to stop abuse. You will coordinate with internal partner teams understand their priorities, capabilities, and workflows to see how/if your program should interact with their tools and goals. You will be making decisions that drive the strategic vision of your program in alignment with broader organizational goals and working with partner teams across Amazon to collaborate around strategic initiatives. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.About the teamOur team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with data analysis and/or technical skills. We complement specialized industry skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 7 languages, write code in 3 (mostly self taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Do you have a passion for applying cutting edge technologies and automation in traditionally manual processes? Do you have experience in finding innovative solutions to scale security controls across diverse teams and technologies? Do you have ideas about influencing the future of how AWS delivers assurance for its customers? At Amazon Web Services (AWS), Security is our highest priority. Come, join a creative team at Security Assurance dedicated to engaging with our most regulatory and security conscious customers. We solve customers’ most challenging regulatory compliance, audit, and risk management requirements to provide customers with the confidence to operate their most sensitive workloads securely on AWS. We are looking for an independent, passionate, and deeply knowledgeable leader with experience and expertise in developing and implementing compliance and assurance programs in global environments. You will join our team in helping customers understand how our infrastructure is designed, operated, maintained, and protected in accordance with global regulated industry standards. You will engage AWS customers to rationalize and satisfy their audit, compliance, and risk requirements specific to AWS. A successful candidate will have deep knowledge of regulatory compliance, audit, and risk management principles. We are looking for an experienced industry professional who understands complex IT and compliance processes, and evaluates opportunities for improvement.The successful candidate is one who loves working across many stakeholders, including internal and external customers, to design solutions for compliance challenges. You are passionate about the security of the cloud and you want to solve real business problems. You are a technically experienced and innovative security, compliance, and audit professional who has the ability to understand IT processes, communicate clearly and transparently with customers, and to be able to drive innovative process changes through multiple organizations and teams. You will be a positive influencer across diverse teams, be able to effectively rally support for your initiatives and be able to collaborate with others to drive simple, scalable solutions to meet customer and regulator expectations. You will have an opportunity to work directly with senior leadership within AWS to improve AWS’ ability to demonstrate assurance for regulated customers.Key job responsibilitiesIn this role, you will be responsible for the following activities:- Dive deep into the AWS control environment to develop broad domain and technical understanding of AWS security activities and control implementations to articulate compliance implications to both customers and internal/external audit functions.- Develop understanding of regulated industry compliance requirements and communicate how AWS control activities meet customer obligations.- Simplify and decompose security compliance requirements into clear technical control specifications and policies.- Field and address requests for team support in collaboration with internal and external stakeholders.- Liaise with customers, regulators and auditors, articulate control implementation, and describe considerations for applying security and compliance concepts to a technical cloud environment.- Apply a working knowledge of global information security regulation and policy to articulate customer and control impact and drive alignment to AWS controls.- Implement mechanisms to address key business trends, recurring escalation patterns, and persistent challenges.- Identify deep, actionable insights of our global assurance capabilities to enhance the program, with an emphasis on efficiency and scale.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 7+ years of experience in either risk management, audit, or compliance in regulated industries or a provider of services to regulated industries.- 7+ years of experience in program or project management in technical environments.- Experience working with technical compliance frameworks / programs, such as NIST, ISO, PCI, GDPR.- 1 or more industry-recognized assurance, risk, compliance, or security professional certifications (e.g., CISA, CISM, CRISC, CISSP, CCSP, AWS Cloud Security Practitioner). ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. The Product Safety policy lead will own analysis and risk assessment activities required to formulate WW product safety polices. They will serve as our go-to subject matter expert for difficult questions regarding the optimal policies required to make scalable decisions related to product safety. In this role, you will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact end to end product safety solutions. Think of this role as a non-technical “solution architect” where you will be given the autonomy to develop a strategy and build effective controls to ensure WW customer safety. About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- Experience handling confidential information- 3+ years of program or project management experience ...

The DSP (Delivery Service Partner) Offer & Expansion team is part of the Last Mile Product and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases.Amazon’s Last Mile Claims team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will lead strategy on complex bodily injury auto claims, handling pre-litigation disputes and resolving litigated claims with cross-functional partners. Further, you will help develop programs and tools that contain costs, and continue successful third party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto insurance policies and experience with large transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements.Essential Duties and ResponsibilitiesWithin the Last Mile Claims team, a successful candidate will support and report to a Senior Risk Manager and be enthusiastic about driving change, enjoy working hard, and being continually challenged. Duties may include, but are not limited to, the following: · Claims management of moderate and complex bodiliy injury litigated claims. · Work with business units to implement strategies to limit complex high value claims and contain costs. · Develop strategy and action plans for claims in tandem with internal/external counsel, TPAs, and insurance companies. · Mediation and settlement strategy and attendance in conjunction with internal/external legal partners, insurance companies, and TPAs. · Field and address business partners on-going questions and issues through claims resolution as needed. · Partner with internal teams to proactively prevent claims through safety measures. · Ensure that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external), and employs best practices to control claim costs. · Lead logistic complex claims management, develop and refine claims processes, and provide training as needed. · Direct claim reviews and ensure alignment with KPIs and Performance Guarantee. · Report out on business metrics to internal business teams, including logistics and Amazon’s captive insurance program. · Partner and direct external vendors and partners on innovative claims handling and initiatives that support simplicity and contain costs while enhancing the customer experience. · Effectively communicate recommended risk mitigation strategies to cross-functional and internal leadership teams. · Manage and advise on worldwide corporate auto exposures, delivery service provider projects, and other logistics operations. · Utilize and/or establish analytics, metrics, and bench marking through multiple sources to evaluate loss trends. · Provide guidance and support for loss prevention matters to ensure an open, proactive, and effective risk management culture. · Assist in developing business proposals and case studies for presentation to senior leaders. -Work across teams to share ideas, influence change, and deliver projects results.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Bellevue, WA, USA | Chicago, IL, USA | Dallas, TX, USA | Houston, TX, USA | Irvine, CA, USA | Nashville, TN, USA | San Diego, CA, USA | Seattle, WA, USA | Tempe, AZ, USA |New York, NY, USA | Santa Cruz, CA, USAKey job responsibilities• Claims management of complex high value bodily injury and litigated claims. • Work with business units to implement strategies to limit complex high value claims and contain costs. • Develop strategy and action plans for claims in tandem with internal / external counsel, TPAs and insurance companies. • Mediation and settlement strategy and attendance in conjunction with internal/external legal partners, insurance companies, and TPAs. • Field and address business partners on-going questions and issues through claims resolution as needed.BASIC QUALIFICATIONS- Bachelor's degree or equivalent ...

The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operation data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks.We are currently seeking an energetic Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments, and goals.If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you’ve been looking for!A day in the lifeA day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.About the teamAWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.About AWSWhy AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• 3+ years experience managing projects in data centers or comparable critical infrastructure.• 3+ years experience in Construction or Project Management.• 3+ years experience in Vendor Management ...

Amazon Web Services (AWS) is a dynamic, growing business unit within Amazon.com. Since early 2006, AWS has provided companies of all sizes with an infrastructure platform in the cloud. Using AWS, companies can requisition compute power, storage, and other services – gaining access to a global computing infrastructure that is the backbone of Amazon.com’s multi-billion dollar retail business. Today, AWS provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers millions of active monthly customers from start-ups to multi-national corporations to governments.The AWS Infrastructure Services (AIS) PXT team is looking for a Senior HR Program Manager with excellent project management skills who can think big, lead end to end process execution, cultivate collaborative relationships with the AIS PXT team and business stakeholders to meet shared goals, and roll up their sleeves to deliver. We are looking for a strong logical thinker and problem solver to provide support for analyzing people and operational metrics. Our goal is to design and implement people programs and practices that are scalable for our growing business. The Senior HR Program Manager is both a strategic and hands-on role that provides programmatic leadership to our Global PXT team, but also partners extremely closely with the AWS business and Amazon’s central PXT. This role will be a part of a fun, passionate and dynamic global PXT and business team and requires strong team collaboration. This role is critical in executing our people initiatives by designing and implementing reporting and data analytics solutions that drive PXT and business functional excellence and process improvement.As a Senior HR Program Manager, you understand that building does not happen in a silo, but requires an appreciation for collaboration with global PXT Business Partners, other COE teams, and business leaders. You also know that influencing happens by writing incredible data rich documents, working hard to earn trust, showing tenacity and backbone, and a commitment to doing what’s right. Previous experiences that will help with role fit might include: partnering with product teams or PXT teams to build new systems, mechanisms and/or tools, leading large scale change management initiatives that stick, presenting data insights to senior leaders that lead to global PXT process decisions/implementation.Key job responsibilitiesThe successful candidate will be highly analytical, have attention to detail and a passion for process improvement. Ideal candidate will be able to tell stories using data, make recommendations and indicate trends to the business leaders.Successful candidates will also demonstrate:• Ability to understand business goals and recommend new approaches, policies and procedures to drive continuous improvement• Ability to develop and maintain new and existing artifacts focused on analysis of requirements, metrics, and reporting dashboards that are easily digestible by business and HR partners• Ability to enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format• Understanding of statistical analysis, identifying trends and making recommendations based on data analysis• Ability to author concise documents communicating results to stakeholders, visualizing data where beneficial to drive decision-making• A true hands-on approach as well as the ability to successfully monitor the "pulse" of the organization• The ability to think big but also not be afraid to "roll up your sleeves."• The ability to manage and support multiple priorities simultaneously, have bias for action - orientated on results and driving appropriate solutionsBASIC QUALIFICATIONS• Bachelor’s degree or equivalent professional experience• 5+ years of experience in program/project management• 5+ years of experience with HR programs, data analytics and/or high volume recruiting and/or operations management • Experience defining program requirements and using data and metrics to determine improvements ...

Amazon Global Engineering Services (GES) is seeking a detail-oriented, analytical, innovative, hands-on, and customer-obsessed Program Manager (PM) capable of providing program management support in a fast paced and highly ambiguous environment. · As a Program Manager, you will manage and support multiple initiatives simultaneously while working quickly to deliver results. · In this role, you will be required to engage with a cross-functional team of leaders to identify metrics and data sources, develop key performance indicators, provide insights and analytics, and manage execution plans.· You will be identifying and addressing customer and business pain points using LEAN and other techniques· You must be a highly-effective communicator, capable of leading meetings, owning recaps and tracking milestones to pull work forward. · You will conduct data analysis to identify issues and implement significant process improvement projects within the team and larger business functions. · You will build processes to enable scalable and flexible operations. A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skill sets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

As a member of Ops Tech Solutions, you will be at the forefront of IT service delivery collaborating across Ops Tech Solutions Deployment teams. You will be surrounded by people who are passionate about optimizing IT services and believe world-class support is critical to customer success. You will work directly with Ops Tech Solutions Field teams, Supply Chain, Infrastructure Engineering, and Delivery Software Engineering to drive tooling and process improvements leading to a quality customer experience. Your mission is to develop a world-class customer experience leveraging project portfolio management tools and set new customer service standards in Ops Tech Solutions Deployment.Key job responsibilitiesThe Program Manager will contribute and provide leadership to the following core team areas of focus:- Gather feedback from business leaders and prioritize project portfolio tool enhancements in conjunction with customer needs and technical team inputs.- Bridge gaps in processes and systems preventing common project pitfalls.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Collaborate with the regional PMO teams to identify business problems and reengineer processes to reduce customer effort.- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Participate in periodic reviews with business owners on deployment resource forecasting and capacity planning.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: - Medical, Dental, and Vision Coverage - Maternity and Parental Leave Options - Paid Time Off (PTO) - 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- Bachelor's degree in IT or equivalent- 3+ years of program or project management experience- Experience working cross functionally with tech and non-tech teams- Experience using data and metrics to determine and drive improvements- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using process mapping tools (Vizio) at an advanced level- Experience using the ServiceNow suite of applications ...