Project/Program/Product Management--Non-Tech

At Amazon, we are excited to offer graduate students the opportunity to launch into big careers with limitless possibilities. We know searching for an internship is as much about finding a company where you can picture yourself being successful as it is about finding the right role. We look forward to meeting you and your classmates this year. As we get to know you more, we invite you to get to know us better.Visit www.amazon.com/about to:• Learn more about our businesses by reviewing Press Releases on our Investor Relations site, Letter to Shareholders, and the first letter shared in 1997, which is included in our annual report each year.• Learn more about Amazonians and follow us on Facebook, Twitter and LinkedIn.• Learn more about our commitment to our communities, diversity and military veterans.• Learn more about our headquarters in Seattle as well as where we operate around the world.Senior Product Manager (PM): PMs are responsible for defining and supporting the building of desirable, feasible, viable, and sustainable products that meet customer needs over the product-market lifecycle. To do this, they collaborate with a wide range of people to identify and define customer needs, understand the Solution Context, and develop the Program Vision, Roadmap, and Features required to meet these needs.PMs work cross-functionally to drive ideas from conception to execution, develop business models and marketing plans, define and analyze success metrics, manage strategic projects, and own the product end-to-end. PMs ultimately become general managers responsible for running large business segments and organizations. Examples of organizations where PMs may work include (but aren’t limited to): North America Consumer (such as Retail Systems, Customer and Brand Protection, Marketplace Sales, International Retail, Hardlines, and Softlines), Prime and Delivery Experience, Logistics & Transportation, and more!Key job responsibilities- Developing and executing scalable business plans and product requirements – being a business owner.- Driving cross-functional projects to completion.- Developing strategies based on data analysis.- Communicating effectively with senior management.- Maintaining an intense customer-focus.- Balancing strategic thinking with tactical, detailed execution.- Working cross functionally with teams throughout the company.About the team- Most roles for this position will be located at Amazon’s company headquarters in Seattle, WA or Arlington, VA. Successful applicants will be expected to relocate to their team location upon starting at Amazon.- Role and team placement are based on business needs and as Amazon continues to grow and flex, we are looking for candidates who want to own, build and impact the customer experience rather than are tied to a specific role or team. - For more information, please visit https://amazon.jobs/content/en/career-programs/university/mbaBASIC QUALIFICATIONS- Are 18 years of age or older- Graduated in the last 24 months or currently enrolled in MBA program at the time of application with anticipated graduation dates between December 1, 2024 and Sept 30, 2025.- 3+ years of full-time industry work experience, which occurred between graduation from your undergraduate program and prior to starting your MBA or master’s program, OR 3+ years of military work experience prior to starting your MBA or master’s program. ...

Amazon Advertising operates at the intersection of advertising and eCommerce, and offers advertisers a rich array of media solutions across Amazon’s mobile and desktop websites, proprietary devices including Kindle and Fire TV, and the Amazon Programmatic Demand Side Platform. We are looking for a highly motivated Campaign and Creative Manager who is passionate about helping our advertisers make effective, analytically driven marketing decisions. Change the world as our advertiser’s “go-to” experts on Amazon Advertising’s policy, process, creative services and retail business.Impact and Career Growth:-Become a knowledgeable partner on Amazon Advertising solutions-Develop never-been-done-before executions with advertisers and internal partners during the pre-sales stage-Establish and standardize creative and operational best practices with advertisers to drive creative performance and provide frustration-free campaign launches-Grow and broaden your skills as you work in an environment that thrives on creativity, experimentation, and product innovationKey job responsibilities-Manage the planning and delivery of high quality advertiser engagements to educate advertisers on Amazon policies and creative best practices to positively impact campaign performance-Project managing the execution of complex advertising campaigns with internal Design, AdOps, Sales, Quality Assurance and Account Management teams as well as external stakeholders-Consulting with advertisers on creative strategy using historical advertiser and industry data-Manage the troubleshooting of sometimes complex issues surfaced during the campaign life-cycle-Dive deep on data to develop and manage process and product improvement projects with internal and external stakeholders to improve cross-vertical/cross-locale efficiencyA day in the lifeYou will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns, data-driven creative strategy recommendations and ongoing advertiser education, all aimed at helping advertisers grow their business on Amazon while upholding our end customers’ experience. You will work with our partners to deliver results that matter to our advertisers for long-term growth. This means diving deep on creative data, recommending creative testing, and providing creative insights to our advertisers. CCMs provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.About the teamThis role may support various categories/verticals based upon the needs of the business. CCMs provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.BASIC QUALIFICATIONS- 3+ years of digital advertising and client facing roles experience- Experience analyzing data and best practices to assess performance drivers- Experience with annual brand and media planning ...

Amazon Operations is the heart of the customer experience. This team handles everything from when a customer clicks "buy" to when their item is delivered. It's a fast-paced, busy environment where hardworking teams deliver for millions of customers every day.The culture is built on teamwork, a strong work ethic, and a commitment to safety and quality. Employees take pride in their work, look out for each other, and help Amazon provide great service around the world.PURPOSE OF THE JOB:The Reliability Maintenance Engineering Planner (RMEP) has an important job. They are responsible for:• Managing the equipment and spare parts• Planning maintenance to prevent problems• Keeping records of the equipment's historyThe RMEP is the expert on the maintenance software system. They provide information to help the maintenance manager. Key job responsibilities• Train the local RME team in the use of CMMS and partner with the Global Planning Team (GPT) to fix issues and drive continuous improvement in order to ensure the system is run in line with global standards and support the rollout of new functionality, procedures, scheduling, and reports by acting as the site-level SME and participating in global coordinated projects and improvement programs using CMMS tools and related project management systems.• Audit work orders and equipment, identify scope, and analyze the required level of planning for the overall scheduling of maintenance activities to ensure efficient resource allocation and timely execution of tasks using CMMS maintenance management tool.• Ensure minimum holding level of tools, spare parts, and consumable inventory are correctly recorded in the system in accordance with spare part management policies to ensure technicians have the necessary equipment for maintenance tasks using CMMS maintenance management tool.• Forecast, schedule, and track maintenance tickets, partnering with site leadership for labor allocation and adherence to established maintenance timelines to ensure that equipment is in working order for internal customers using CMMS.• Compile equipment information, performance metrics, and machine histories to make recommendations and contribute to improvements in order to enhance equipment reliability and operational efficiency using maintenance tracking systems and data analysis tools such as CMMS.• As the site subject matter expert, the RMEP is responsible for maintaining Original Equipment Manufacturer (OEM) manuals, managing relationships with equipment vendors, and distributing technical bulletins to the internal team in order to maintain all equipment according to operational standards, utilizing internal tools and processes.• Manage cost control and vendor relationships related to spare part consumption, refurbishment, repairs, and labor utilization of site staffing in order to achieve budget savings and contribute to year over year budget reviews using financial reporting tools, vendor management software and related tools.• Maintain appropriate access to spare parts cage as well as place and track spare parts orders as necessary to maintain stock levels in adherence with defined policies in order to ensure operational continuity. Identify cost savings and efficiencies by working with procurement and the wider global network through approved purchase order system.• Travel up to 20% based on business requirements.A day in the lifeThe average day of a Maintenance Planner is a dynamic blend of coordination and oversight. The Maintenance Planner will start by reviewing and prioritizing preventive maintenance work orders, ensuring that all tasks are scheduled and assigned appropriately. Throughout the day, Planners communicate with onsite RME teams and third-party contractors to track progress, address any issues, and make adjustments as needed to meet PM service deadlines. The Planner will handle escalations and approvals for contractor invoices, ensuring compliance with standard processes. Additionally, the Planner will monitor contractor performance, compiling reports and escalating trends to stakeholders to drive improvements. This role requires a balance of detailed organization and proactive problem-solving to keep maintenance operations running smoothly.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! About the teamThe Shared Services Planning (SSP) Team is a centralized planning and execution team supporting Base Building (BB) Preventive Maintenance (PM) and Regulatory needs for over 750 sites across North America (NA). The SSP Team is responsible for managing vendor performed PM Work Orders (WO) from creation to completion for sites without RME presence, or for sites that have limited onsite RME onsite whose focus is on Material Handling Equipment (MHE). The SSP Team coordinates the onsite schedule of external 3P vendors with Site Ops and/or RME depending on the site RME setup, partners with NA Category Management for PO creation and vendor award status and reviews PM reports / closure documents from vendors for deficiency identification or follow up work requests.BASIC QUALIFICATIONS- High school or equivalent diploma- 1+ years of Microsoft Office products and applications experience- 1+ years of using a computer maintenance management system in planning, scheduling and auditing overall facilities/maintenance activities experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays- Travel up to 15% of the time- Experience in functional maintenance in a reliability centered maintenance environment- Relevant experience planning, scheduling and auditing maintenance activities as a hands-on engineer or as a maintenance planner, or similar- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience managing spare parts inventory with frequent communication with external suppliers. ...

At Amazon, we are excited to offer graduate students the opportunity to launch into big careers with limitless possibilities. We know searching for an internship is as much about finding a company where you can picture yourself being successful as it is about finding the right role. We look forward to meeting you and your classmates this year. As we get to know you more, we invite you to get to know us better.Visit www.amazon.com/about to:• Learn more about our businesses by reviewing Press Releases on our Investor Relations site, Letter to Shareholders, and the first letter shared in 1997, which is included in our annual report each year.• Learn more about Amazonians and follow us on Facebook, Twitter and LinkedIn.• Learn more about our commitment to our communities, diversity and military veterans.• Learn more about our headquarters in Seattle as well as where we operate around the world.Sr. Program Manager (PGM):PGMs at Amazon act as internal consultants, designing and launching process and product improvements for diverse sets of business challenges. PGMs work to find solutions to complex problems within operations, supply chain, demand planning, logistics and innovate on leading edge solutions to manage programs broadly across businesses within Amazon. PGMs are given responsibility on their first day to own those business challenges and the autonomy to think strategically and make data driven decisions They drive efforts independently and as part of larger project teams, and have a significant impact on the customer experience and the business. PGMs are placed across lines of business at Amazon and work cross functionally. Examples of organizations where PGMs may work include: Amazon Web Services (AWS), Supply Chain, Procurement, Operations, Devices, Prime Video, Global Delivery, Consumer and more.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Report on objectives, analyze data and drive improvements that are quantified with metrics- Write high quality documents with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Work with program managers and business leaders to communicate and impact critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across projectsAbout the team- Most roles for this position will be located at Amazon’s company headquarters in Seattle, WA or Arlington, VA. Successful applicants will be expected to relocate to their team location upon starting at Amazon.- Role and team placement are based on business needs and as Amazon continues to grow and flex, we are looking for candidates who want to own, build and impact the customer experience rather than are tied to a specific role or team. - Internship start dates will be between May- June 2025 for a 12-week, consecutive internship.- For more information, please visit https://amazon.jobs/content/en/career-programs/university/mbaBASIC QUALIFICATIONS- Are 18 years of age or older- Currently enrolled in MBA or equivalent master’s level program at the time of application with anticipated graduation dates between December 1, 2025 and September 30, 2026.- 3+ years of full-time industry work experience, which occurred between graduation from your undergraduate program and prior to starting your MBA or master’s program, OR 3+ years of military work experience prior to starting your MBA or master’s program. ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Our team owns the network transit services and related network capabilities that unlock customer value across all Kuiper verticals (Government, Consumer, Enterprise). This includes services like public internet access, private cloud connectivity, on-premises customer links, and layer 2 transit. The team partners closely with Kuiper's business units to identify high-value connectivity needs and develop innovative network services to meet customer needs.Key job responsibilitiesYou will be responsible for driving the technical programs for Kuiper's network transport services. This includes:* Ensuring delivery of the core network transport services and APIs that will power connectivity for all Kuiper customers* Working closely with engineering align timelines and milestones, remove blockers, and rise risks.* Partnering with other Amazon teams like AWS to drive workstreams across Kuiper and AWS.* Defining the operational model and key performance metrics for the global network transport servicesThe ideal candidate will have deep technical expertise in networking and distributed systems, as well as experience delivering complex infrastructure products. Strong communication skills and the ability to influence stakeholders at all levels are also essential.This is a unique "zero-to-one" opportunity to build the foundational network services and APIs that will unlock transformative value across Kuiper's government, consumer, and enterprise verticals. If you're passionate about the potential of space technology to transform the world, we want to hear from you.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeYou will work directly with business stakeholders, engineering teams, and operational stakeholders to deliver Kuiper service offerings and operational programs for the network transport services team.BASIC QUALIFICATIONS- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 7+ years of technical product or program management experience- 10+ years of working directly with engineering teams experience- 5+ years of software development experience ...

Have you ever wondered how Amazon provides for customers in rural areas and keeps up with increasing demand? Do you wish to be part of one of the fastest growing business lines at Amazon? Are you well versed in stakeholder, timeline, and change management? If so, the Sub-Same Day(SSD) Change Management team, a segment of the Last Mile organization, could be for you.SSD is looking for a Program Manager for the Infrastructure & Change Management team who will lead in the emerging Last Mile business vertical, Sub Same Day (SSD), to drive execution of new projects, technology, and innovation. SSD is a rapidly growing business that serves Amazon’s customers by delivering within 2-5 hours. The candidate will be able to manage multiple large-scale projects, own schedules, outline key milestones, and ensure deliverables are met. The successful candidate will be able to align stakeholders, uphold accountability, develop creative solutions, and navigate problem solving situations.At Amazon, we are working to be the most customer-centric company on earth – including how we revolutionize changes to meet the dynamic business needs and designs. Amazon is continually striving to innovate and provide a best in class experience through the introduction of new processes, equipment, and designs in the Last Mile space. This individual will play an integral role in helping Amazon build the most advanced and safest sites in the world by partnering with the stakeholder teams such as Safety, Design, Pre-Construction, and Construction to roll out retrofit projects to existing SSD sites. The candidate will partner closely with a broad set of stakeholders to manage multiple high profile, high impact business initiatives concurrently.Travel can be up to 20%Position located in NashvilleKey job responsibilities• Drive process, capacity, performance, technology, compliance, and safety-related program objectives – define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support.• Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward.• Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence.• Review new change requests from program and operations stakeholders against existing standards.• Identify and address customer and business pain points by actively deep diving into data and operational processes and working with cross-functional teams.• Schedule and moderate multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization.A day in the lifeOn a daily basis this role will entail intaking projects, vetting them for proper detail, and determining what stakeholders to involve in the project. You will spend time engaging with internal and external stakeholders to ensure the change in business is tracked and running according to plan from initiation, assessment, development, analysis, and execution until closure of the change. This role will guide business owners, program owners, change requesters and leadership on high-judgement decisions in the process. You will help deliver success and remove roadblocks by collaborating on creative solutions and setting new standards for in-flight and future launches.About the teamThis is a team that has diverse backgrounds and knowledge sets that works closely together to collaborate and offer new ways of thinking. The willingness to share information and ideas is a key success to this team and its growth. We get things done, together.BASIC QUALIFICATIONS- Bachelor's degree- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- 3+ years of program or project management experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

As an Amazon Field Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:• Perform design and equipment submittal review for new Data Centers in your region.• Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures. • Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.• Own the conceptual design for existing data center upgrades and design-solutions, which add capacity, improve availability, increase efficiency and sustainability.• Interface with internal data center operations team, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.• Develop innovative solutions for AWS’s data centers.• Work on concurrent projects, sometimes in multiple geographical regions.• Initiate and lead engineering audits including on-site visits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediations.• Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesAmazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty/ambiguity.• Are detail and data oriented.• Have experience solving problems with engineered solutions. • Have experience managing engineering projects and consultants.• Build trust and relationships with different stakeholders (e.g., Operations, Controls, Construction, Design, Commissioning, Product Managers, Technical Program Managers, ).• Are adaptable and inclined to get into the field to see things up close.• Excited about a mix of office and field work.A day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally. If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s Degree in Mechanical Engineering or equivalent experience.- 3+ cumulative years of experience with industrial or commercial engineering in Mission Critical facilities including but not limited to: data centers, power generation, oil/gas facilities. (Experienced Engineer) ...

Are you a builder who thrives in fast-paced, startup environments? Do you enjoy working with multiple functions to deliver results? The Amazon Fresh Private Brands team is looking for an entrepreneurial, experienced, and organized PM to help us build, scale, and execute complex and multi-disciplinary projects. The Product Operations team is a core team within the Amazon Fresh Private Brands organization that is responsible for bridging cross-functional teams and driving strategic programs. We are also responsible for the organization’s technology tools and end-to-end product development processes. We utilize project management as a core discipline to build and drive scalable processes and programs to boost the growth of Amazon Grocery. We have a high-powered and collaborative work environment where you will help scale our business within both physical stores and online channels. The team has a strong culture built around inclusion and we are always looking for great people to join our team!This position will focus on developing and managing the project timelines from new product concept to production manufacturing and scale up, through to the launch of the product. You will work across internal cross functional stakeholders to create and manage project timelines to successful execution of launch. To succeed in role, you must be a thoughtful builder with strong business acumen, excellent organizational skills, acute analytical skills, and the demonstrated ability to use creative thinking to solve complex problems. The role requires the candidate to be highly analytical and comfortable setting a North Star vision for new initiatives. The successful candidate will be comfortable with ambiguity, have strong attention to detail, and be motivated by a fast-paced start up environment. It is also essential that the candidate possess strong written and verbal communication skills and an ability to influence partner teams. Key job responsibilities1. Work closely with members of the Amazon Fresh Private Brands team including Product Development, Product Management, Marketing, and others drive end-to-end launch of new food products and strategic initiatives. 2. Preparing project schedules and defining the milestones; Track and report progress, identify and mitigate risks, and remove blockers; 3. Be the owner of the collaboration process and associated tools, SOPs, and trainings to optimize the user experience for internal stakeholders4. Holds team members accountable for their owned tasks within a project schedule5. Creating, maintaining, and monitoring Program and Project management processes to ensure excellence in execution 6. Driving project schedules including working through roadblocks to deliver projects on time7. Managing continuous improvement projects to shorten project cycle times and improve launch outcomesAbout the teamThe Product Operations team withing Amazon Fresh Private Brands helps the org build the business by standing up the operational structure needed to scale with low friction. We also support the org in delivering its top goals for the year through partnership, support, and education. BASIC QUALIFICATIONS- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services ...

Scope – Manager, Risk Managers will lead teams which will be responsible for close looping the Executive Escalations (EEs) through a structured Write-up (WU) process, for Vice President (VP)+ stakeholders. They are expected to navigate between risk, program and product management seamlessly and work with WW program teams for abuse investigation, RC/PA finalization and seeking directors and higher approval and alignment.Strategy: KTLO - RMM maintains subject matter expertise and current industry knowledge to train and advise leadership on emerging trends and their potential impact on organizational roadmap and operational planning (OP1/2, 3YP). They possess a global view of abuse landscape and advocate for scalability and sustainability throughout the organizational strategic and operational planning to achieve VP level goals (for example – 24-hr IRA, 6-hr sev-1, 14 –day and 21-day WU delivery) Continuous Improvement - They will leverage competitive benchmarking and Voice of the Customer to suggest novel opportunities or approaches for enabling VP level EE goals. They create detailed plans with a measurable success criterion, escalate effectively, navigate through trades-offs (time vs. effort vs. results), and consistently communicate progress. RMM will drive improvements to risk areas that are quantified with metrics; and proactively seek out new and improved data/mechanisms for continuous improvement. Managing Risk Tolerance - RMM makes recommendations to leadership on opportunities for risk mitigation based on established risk tolerance. This includes challenging the status quo to refresh risk measurement and recalibrate risk tolerance. They are expected to bring the right people in the room; drive discussions and achieve high-level alignment by providing a long-term perspective and context for risk related business decisions- to reduce exposure to classic failure modes. People/Organization - RMM continuously builds a network of talent by actively participating in the recruitment process and making right hire decisions to troubleshoot significantly complex risk scenarios. They create mechanisms to help onboard new talent and mentor them to improve their skills and ability to get things done. They effectively coach and give feedback to help develop talent and support career development; while optimizing performance against organizational goals as well as employee aspirations. They create and communicate inspiring vision for team(s), and establish team culture that aligns with leadership principles. Complexity/Ambiguity – They are expected to navigate through extreme ambiguity, operate with significant autonomy and discretion to define and understand acceptable risk tolerances, manage those tolerances, and optimize or find value in risk avoidance- while investigating the executive escalations. They will deploy process frameworks to ensure that the EE metal model remains consistent with the expectations of our executives, the requirements of our seller, brands and customers and the industry standards of risk mitigation. They will deploy mechanisms and strategies to ensure that their team is empowered to take outside SOP decisions, consistently Think Big, Insist on the Highest standards and Have Backbone while engaging the program leadership- especially because their teams are expected to investigate abuse in an unbiased and holistic manner which puts their root-cause identification and preventatives deployment agenda in conflict with long-term program charters and priorities. They will responsible for the hiring, growth and development strategy of their respective span.Stakeholder Engagement - They will be working directly with Sr management and director level stakeholders across 140+ program teams to expedite alignment on EE business goals and strategies pertaining to SLA-cost-quality improvement. These leaders will be expected to navigate between risk, program, product and operations management seamlessly. Scale of Impact - A large part of this leader’s responsibility is to engage with senior/director level stakeholders across program teams and keep them aligned on overarching EE mental models and strategies to consistently and sustainably achieve our EE SLAs- specially when there are frequent disagreements. If this leader fails in their role, we might not be able to keep the people motivated, stakeholders committed and the process streamlined to consistently and sustainably achieve the EE goals. Largely, failing to appropriately manage the life-cycle of their EE program will result in under- and/or over-processing of work, thereby incurring more resources and inflation of the overall cost-to-serve which also puts Amazons reputation at risk.BASIC QUALIFICATIONS· Experience defining program requirements and using data and metrics to determine improvements · 5+ years of experience delivering cross functional projects · 5+ years of experience in program or project management · 5+ years of experience working cross functionally with tech and non-tech teams · Bachelor’s degree required. · 5+ years of relevant experience in Project Management. · 5+ years managing global stakeholders in cross-functional projects. · Exceptional written, verbal, and interpersonal communication skills; proven ability to guide cross-functional teams through influence versus direct management. · Ability to deal with ambiguity in a fast-paced environment where not all processes and procedures are clearly defined. Agility to change directions quickly as needed. · Ability to diagnose problems, identify root causes, and develop and drive appropriate solutions. · Positive, proactive and always able to exercise great judgment. · Strong business and HR acumen, including strong problem solving skills, critical thinking, and self-initiative. · Ability to operate simultaneously and effectively in both tactical and strategic mode. ...

At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it and advertisers can easily implement it. If you’re interested in innovative advertising solutions with a relentless focus on the customer, you’ve come to the right place!Our team's mandate is to launch and accelerate adoption of advertising measurement products and services that enhance advertiser experience on Amazon. We are responsible for defining and delivering a collection of self-service measurement solutions that enable Advertisers to understand the full-funnel impact of their Advertising. With a broad mandate to experiment and innovate, we are growing with a seemingly endless range of new opportunities.As a Principal Program manager, you are responsible for the client delivery of some of the most exciting and innovative measurement products Amazon Advertising has to offer. You are the operations and measurement expert to the client and will work closely with external clients as well as internal teams (operations, product). You are detail-oriented, persistent, and concise in your communications. You care about client quality. You flawlessly execute and also care about scaling processes and tools. The ideal candidate must be willing to work hard in a fast paced, dynamic and demanding environment.The right candidate will have experience leading large and complex projects, and excel at written and verbal communications. A background in Streaming TV (STV) advertising is required. A background in measurement is ideal. You must be able to thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or competing priorities. This means anticipating bottlenecks, making tradeoffs and balancing the needs of various key stakeholders. You will be expected to have strong opinions about tradeoffs as well as the analytic background necessary to track adoption and performance of your program. You will be able to lead a program at scale, and participate/influence other senior leaders across the company future direction-setting.Finally, you will direct in-depth market, industry, and opportunity analysis, and will work with technology and business teams to define program requirements, understand customer needs, and define success metrics and performance tracking methods for product launches. Development, testing, and delivery is performed in partnership with dedicated product teams. Key job responsibilities- Drive progress on advertiser KPIs and work with 3P measurement providers to improve products per advertiser expectations - Facilitate overall program execution on behalf of your advertiser, harnessing and organizing multiple internal Amazon teams in the process - Support launch of new and exciting 3P measurement for Streaming TV and live events - Exhibit deep analytical ability, and develop expertise in Amazon’s proprietary metrics, working to constantly evolve how we analyze and communicate data to our advertisers. - Planning and prioritizing across complex inputs and activities - Drive innovation and roadmap decisions that increase the ease and availability of data to both internal teams and external partners. - Triage and troubleshoot critical blockers; escalate appropriately to align stakeholder teams to a focused set of priorities - Provide onboarding support, education, continuous product usage consultation, and industry best practices to ensure client successBASIC QUALIFICATIONS- 7+ years of cross functional project delivery experience, or a MBA and 5+ years of cross functional project delivery experience- 7+ years of working cross functionally across several teams experience- Experience managing, analyzing and communicating results to senior leadership- Experience owning program strategy and end to end delivery- Experience using data and metrics to drive improvements- Experience implementing repeatable processes and driving automation or standardization- Experience defining and executing program requirements ...

Amazon Web Services (AWS) is looking for a senior compliance specialist to help drive implementation of a compliance-focused hardware certification program for AI/ML and Liquid Cooled hardware. This program will support AWS’s product compliance function covering hundreds of internal use data center and customer-focused hardware products. The program will encompass global certifications for product safety, electromagnetic compatibility (EMC), radio frequency (RF), energy efficiency, and restricted substances. The certifications program will engage suppliers, track global certification status of products, collect, validate, and archive compliance documentation, and track expiration of certifications and obtain renewals. The certifications program will interface with the compliance engineering team, hardware development and business teams, supply chain and logistics, equipment suppliers, third party test labs and certification agencies, and regulatory bodies. You will report to the Senior Manager, Product Compliance Infrastructure and be part of the product compliance function within AWS’s Global Trade and Product Compliance team (GTPC) that ensures that all equipment procured for use in AWS data centers, as well as equipment sold or provided to customers, satisfies global regulatory requirements. AWS is at the forefront of providing a broad set of global cloud-based services including compute, storage, databases, networking, and enterprise applications, to help organizations move faster, lower IT costs, and scale. You will be a part of a dynamic business within Amazon.com, and one of the world’s fastest growing and evolving companies, with a team of exceptionally talented, bright and innovative people. GTPC is responsible for ensuring that the infrastructure equipment necessary to support the AWS services are imported/exported in a compliant manner across the multiple countries where AWS operates and will expand, including all product certification/safety regulations. Key job responsibilities1. Drive implementation of a compliance-focused hardware certifications program.2. Build programs for sustained operational execution and build stakeholder relationships.2. Collect, validate, and evidence of compliance at the product and country level across a large portfolio of hardware products. Provide real-time compliance status of equipment to key business partners.3. Manage relationships with test labs and certification agencies, including contracting and budget.4. Track certification expiration and manage renewal of certifications.5. Design and drive scalable processes within a Quality Management System (QMS) to ensure consistent compliance with product regulatory requirements around the world. 6. Partner with key stakeholders to help define program strategy, project plans, and manage technology implementations.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- 6+ years’ experience with product compliance issues, preferably within a technology company.- Knowledge of product certification processes and global market access requirements.- Experience in large-scale project management roles, preferably in product regulatory compliance- Experience working with test laboratories/certification bodies ...

Amazon’s Volunteering team is seeking an experienced Senior Product Manager who is extraordinary at understanding customer needs to help scale community impact through volunteering across the United States.The Amazon Community Impact (ACI) team leads philanthropic initiatives focused on education, food security, disaster relief, housing affordability, and volunteering in communities across the globe (https://www.aboutamazon.com/impact/community). We aim to scale Amazon's collective impact by connecting our greatest asset—our people—to community initiatives through volunteering. Our vision is to cultivate a culture of volunteering where Amazonians use their time, experience, and skills to shape a better tomorrow for our local communities, planet, and future generations. Key job responsibilitiesAs a Senior Product Manager for Volunteering you will have both product and program responsibilities. On the product side, you'll manage the lifecycle of volunteering products from concept to delivery by working backwards from the customers. To support a portfolio of volunteering opportunities for Amazonians, you'll define the vision, requirements, success metrics, and ongoing roadmap. You'll get buy-in from customers and stakeholders across business lines, make tradeoffs, and navigate business constraints to ensure a localized, high-quality volunteer experience for Amazonians. On the program side, you'll define the go-to-market strategy (e.g., how to best package various volunteering products to support a campaign) and collaborate with nonprofit organizations and internal stakeholders at all levels of the company. You'll help teams set and achieve volunteering goals to support a volunteering culture across the U.S.A successful candidate can both think big and dive deep into details and data to deliver results. They invent mechanisms that are scalable, know when to bias for action, and continuously seek opportunities to learn. They must be able to communicate concisely and effectively. They can navigate ambiguity and work well in a fast-paced, dynamic organization.This position is based in Arlington, Virginia or Seattle, Washington. Travel may be required up to 20% of the time.About the teamBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Experience with feature delivery and tradeoffs of a product- Experience with end to end product delivery- Experience owning/driving roadmap strategy and definition- Bachelor's degree or equivalent- Experience using data and metrics to drive improvements and prioritization ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Amazon Energy Procurement Operations (EPO) team is looking for an Energy Operations Manager to join us. EPO manages energy supply contracts post their execution, provides controllership for financial and operational performance, and ensures our supply portfolio is compliant with external regulations, contract obligations as well as internal policies. You will be a part of the team responsible for managing the portfolio of the world’s largest corporate buyer of renewables.Our team is looking for an individual with a track record for managing programs, including planning, launching and executing initiatives that drive excellence. This role will support the management of our contracts in an assigned region, and will work collaboratively with stakeholders across the org to report, analyze and improve performance of our energy portfolio. The right candidate can manage multiple projects simultaneously, has an analytical skill set, and experience managing contracts. Key job responsibilities- Own the assigned portfolio of energy agreements and renewable power purchase agreements.- Act as a subject matter expert on executed energy agreements in designated markets, and own the management of the contractual obligations with counterparties.- Report and analyze performance in assigned portfolio, identifying impacts to our business units and our customers.- Support the management of the on-boarding process for new contracts with a large number of counterparties. Track progress and drive for successful completion.- Take part in shaping and implement the EPO programs (including contract management, financial performance and energy compliance with external and internal stakeholders) to meet the org’s goals and success metrics.- Plan and drive execution of initiatives to improve our energy operations. Continuously seek to invent and simplify in order to achieve further scale effect for Amazon’s management of its energy portfolio.- Work collaboratively with other AWS and Amazon teams to support the management of the energy programs.About the teamDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- Bachelor's Degree (BA/BS) required- 7 years of experience working in utility/energy industry in North America, in asset/contract management, settlements, market operations or similar role- 5-10 years of experience in managing cross-functional projects, initiatives and teams ...

At Amazon Web Services (AWS), Security is our highest priority. At AWS' scale, we invent new ways to provide the highest level of assurance to our security conscious customers. The AWS US Amazon Dedicated Cloud (ADC) Security team is looking for a Program Manager (PM) who is highly motivated and fosters organization across the security domain. This role focuses on managing security aspects of new business initiatives and the contract lifecycle, acting as a trusted advisor to AWS sales and capture teams. The successful candidate will blend deep security expertise with a strong understanding of business capture and contract management processes to drive successful engagements with internal and external stakeholders. As an individual contributor, you will be pivotal in ensuring security compliance, addressing risks, and driving scalable mechanisms that align with organizational objectivesThis is a highly visibility team that solves security challenges for the benefit of ADC mission customers. Additionally, you will be responsible for understanding AWS’ Security and Sales processes and be able to clearly articulate and communicate security requirements to various stakeholder audiences in a variety of forms.The successful candidate is one who loves working across many stakeholders and geographies to manage projects for complex AWS contract security requirements supporting the US Government. We have a team culture that encourages ownership, diversity, inclusion, and innovation. Our team members and management alike to take a high degree of ownership for their program vision and execution of ideas. Our team members balance their unique perspective with those of the diverse perspectives of the team and its stakeholders. You will work directly with most divisions within AWS Security and World Wide Public Sector organizations to improve AWS’ ability to demonstrate security excellence to our customers. This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.Key job responsibilities* Serve as the primary ADC Security contract manager providing guidance and support throughout the business lifecycle, including pre-award, award, and post-award phases.* Partner closely with AWS sales and capture teams to represent US ADC Security, contributing to bid decisions and ensuring alignment with security standards and requirements.* Mechanize security reviews, assessments, and risk escalations to streamline processes and improve the efficiency of the security review.* Develop, implement, and improve mechanisms to ensure seamless integration of security requirements into business capture and contract processes.* Conduct detailed risk assessments and security reviews, identifying potential vulnerabilities, mitigation strategies, and areas for improvement.* Act as an Industrial Security subject matter expert, providing technical guidance and support to sales teams, capture teams, and other stakeholders.* Work collaboratively with cross-functional teams, including legal, compliance, and security operations, to align security practices with organizational goals.* Escalate and resolve critical security contract risks, driving timely decision-making and action plans to maintain compliance and customer trust.* Stay current with evolving security standards, industry trends, and regulatory requirements to ensure US ADC Security maintains a cutting-edge posture.About the teamOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Current, active US Government Security Clearance of Top Secret or above ...

How often have you had an opportunity to be at ground zero of a disruptive, fast-growing, and evolutionary global Amazon service? How frequently do you get to start from the foundation and solve customer needs at a global scale in a fast-growing entertainment streaming industry? At Prime Video, we are pioneering a new generation of digital supply chain at a remarkable speed to accelerate our market position and global reach. If this sounds interesting, come build the future of streaming entertainment with us!Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do.We are searching for a Digital Program Manager who can lead a strategic improvement program, be passionate about processes and innovation, and navigate in a complex environment with both business and technical aspects. This role demands a high capacity to Learn and Be Curious, Invent and Simplify, Bias for Action, and Deliver Results as we need to be continually adapting to the fast-moving environment and push to drive efficiency and simplification for global customers.In this role, you will have the opportunity to work with various stakeholders, including global cross-functional teams within Amazon, external executive teams, and technical teams from both sides. The successful candidate will need to be entrepreneurial, wear many hats and work in a fast-paced, dynamic, and highly collaborative environment. If this sounds intriguing, please consider this role on the Digital Supply Chain Design Team.Key job responsibilities- Be the subject matter expert of your assigned program- Define program value propositions, advantages, and limitations- Be the liaison between various technical, business, and development teams to drive both proactive and reactive customer experiences solutions- Own and support global cross-team coordination, project management, and be able to swiftly prioritize and multi task based on severity level and strong business judgement- Identify and investigate data to isolate issues, develop solutions, and prioritize opportunities for servicing partner teams- Have a passion for continuously improving the customer experience- Be a creative problem solver who always thinks critically about next steps- Possess flexibility and have a track record of delivering results in a fast-paced and highly ambiguous work environmentAbout the teamOur mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins.BASIC QUALIFICATIONS- 3+ years experience working with large global organizations as a Digital Supply Chain Manager, or similar roles such as Program Manager, Vendor Management, In-stock Management etc.- Have technical ability, familiarity with industry digital delivery standards, specifications, and delivery formats with the capacity to acquire new technology concepts quickly- Experience managing projects across cross-function teams, building sustainable processes and coordinating release schedules- Experience delivering programs of medium to high complexity, coordinating the development cycle- Experience managing, analyzing, presenting, and communicating relevant results to senior management ...

NA Ops Sustainability Strategy & Execution (SSE) is looking for an experienced, driven, analytical, and creative Senior Program Manager, Middle Mile Sustainability to support Amazon Transportation Service’s carbon reduction goals. An ideal candidate will: 1) serve as a liaison between sustainability and business teams within Middle Mile, 2) drive the overarching sustainability strategy, and 3) track carbon abatement and carbon intensity. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in, and get the job done. You will be able to take large, complex projects and break them down into manageable pieces, develop functional specifications, and then deliver them in a successful and timely manner. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential to success in this role.The Senior Program Manager, Middle Mile Sustainability will need an individual with experience delivering results while balancing customer needs, data analysis, project and stakeholder management, and internal/external communications.Key job responsibilitiesThis role is inherently cross-functional—you will work closely with WW Sustainability, WW Ops Sustainability, Core Operations, Legal, Finance, Network planning, and executive teams. This job will require exceptional communication skills and having the ability to work independently in a high pressure environment with all levels of leadership, and exercise sound judgment where clear guidelines may not exist. The successful candidate will be proficient at solving transportation challenges and possess a bias to get things done and deliver results. Other responsibilities include:• Develop core program management documentation• Address barriers through problem solving and coordination with stakeholders• Influence strategic roadmaps for the networkBASIC QUALIFICATIONS- Bachelor's degree- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience in program or project management- Experience working cross functionally with tech and non-tech teams ...

Amazon World Wide Operations is seeking a Program Manager to join our dynamic team.If you are a strategic thinker with a strong background in program management and the ability to drive cross-functional projects, we encourage you to apply. Embrace the opportunity to contribute to our dynamic and fast-paced environment. Apply now to be a part of our future-forward journey.Amazon Worldwide Operations is looking for Program Managers with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs within Amazon Transportation Services. These roles require scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics- Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Partner with customers, internal/external teams, and engineering teams to determine what projects move forward and in what priority order- Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.g., requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)- Solve ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)- Work with program managers, business leaders and executive team to communicate and impact critical business initiatives- Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects- Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers- Roll up your sleeves and do whatever is necessary; general manager / owner mentality- Create, communicate, and manage budget for projectsA day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockAbout the teamOur wide array of business lanes offer a unique blend of challenges and opportunities. Whether your passion lies in operational excellence, technology innovation, or logistical expertise there is a place for your skills to flourish.Our Inclusive team culture values effective communication across teams and levels, while harmonizing the needs of internal and external customers. Your relentless focus on elevating the customer experience will be your guiding principle. Adaptability and prioritization in a dynamic business environment are key attributes. Embracing a goal-oriented, collaborative approach, our team is committed to delivering resultsBASIC QUALIFICATIONS- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

We are seeking a highly skilled and experienced L5 Program Manager to join our Supply Chain Product Onboarding and Enablement (SC-POE) team. In this pivotal role, you will be responsible for designing, implementing, and optimizing end-to-end strategies for the onboarding and management of IT hardware products across Amazon's Worldwide Store Operations. As a member of the SC-POE team, you play a critical part in ensuring the seamless integration of new technologies into our global supply chain services. Your expertise will be instrumental in aligning the onboarding process with the evolving capabilities of our supply chain, driving operational efficiency, and fostering innovation throughout the lifecycle of IT assets. By aligning the onboarding of new IT products with the evolving capabilities of our supply chain, you will play a pivotal role in enhancing the operational efficiency, cost-effectiveness, and strategic value of our technology infrastructure across Amazon's Worldwide Store Operations.Key job responsibilitiesProduct Integration:- Develop and maintain the standardized workflows and governance controls for the product onboarding process.- Manage product lifecycles, end-of-sale/end-of-life planning, and engineering redesigns to ensure smooth transitions.Supply Chain Roadmap Management:- Serve as a strategic partner to the OTIE teams, aligning the IT product roadmap with the evolving supply chain capabilities and service offerings.- Identify opportunities to optimize supply chain processes and drive continuous improvements.- Establish robust governance mechanisms, control workflows, and approval processes to manage changes to launch design standards, BOMs, and construction build specifications.Stakeholder Management:- Work closely with regional Account Managers, Services Portfolio Managers, and other stakeholders to align the product onboarding with the broader supply chain solutions portfolio.- Facilitate cross-functional workshops and meetings to gather feedback, align stakeholders, and manage change throughout the onboarding process.- Serve as a subject matter expert, providing consultative support and guidance to various teams on product onboarding best practices.Process Optimization:- Establish KPIs and performance management frameworks to measure the success of the product onboarding process, driving continuous improvement.- Identify and implement process enhancements, automation, and innovative solutions to streamline product onboarding workflows.A day in the lifeCollaborating closely with cross-functional teams, including Engineering, Technical Product Managers, Finance, and Field IT, you will ensure the harmonious integration of new products with broader supply chain strategies and business objectives. Your ability to drive successful outcomes in complex, cross-functional projects will be essential in this position. You will be responsible for establishing robust governance mechanisms, control workflows, and approval processes to effectively manage changes to product specifications, build standards, and construction readiness. Additionally, you will leverage advanced analytics and change management expertise to guide stakeholders through the analysis, prototyping, testing, and validation of new product onboarding initiatives.About the teamOperations Technology Solutions (OTS) at Amazon designs, secures, and maintains advanced technical infrastructure and devices across diverse sectors. The Supply Chain Solutions (SCS) team, within OTS, serves as a strategic partner, empowering Amazon's global operations with an integrated, data-driven supply chain portfolio. SCS manages the lifecycle of OTS-SC services, aligning them with business strategies and customer needs. They orchestrate technologies and processes to optimize IT infrastructure and equipment flow across Amazon's ecosystem, ensuring seamless operations and customer satisfaction. SCS drives innovation, makes data-focused decisions on service investments, and implements effective change management strategies to enhance supply chain capabilities.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

How often do you get the chance to be a founding member of a team building a game-changing delivery experience that will WOW customers? If you're excited to join a startup-style team, contribute bold ideas, and shape Amazon's delivery future with an impact visible at the SVP level, this is the opportunity for you. The Add to Delivery team is looking for a strategic product innovator to lead the program International Expansion. In this role, you’ll define the vision for Add-to-Delivery and Forward Deployment of Inventory, product requires to meet local customers needs and continuously improve through experimentation. You'll identify and eliminate friction points, driving innovation and delivering a seamless, delightful customer experience. The Senior Product Manager, International Expansion for Add to Delivery and Forward Deployment of Inventory role demands a deep understanding of International customer needs, Amazon’s network,coordination with the Global Add to delivery product team, and curiosity to experiment your way toward new solutions. The ideal candidate is an experienced product leader and team builder with a track record of exceptional results. You excel at building strong cross-functional relationships, thrive in dynamic and ambiguous environments, and can manage multiple priorities with ease. You possess excellent judgment, high standards, and strong written and verbal communication skills. You dive deep into complex challenges but deliver simple, innovative solutions for customers. You are a trusted partner, a persuasive communicator, and someone people love working with. Most importantly, you are driven to pioneer new experiences, put the customer first, and challenge the status quo.Key job responsibilities1) Develop product vision and build product roadmap in coordination with the Add to delivery global team and International teams. Create buy-in for the product vision both internally and with key external partners2) Think big about the needs of our International customers (both end customers and network). Drive innovative experience design end-to-end that will delight the customer and improve our business3) Approach complex business problems, aligning divergent stakeholder teams to a common plan4) Partner cross functionally (business, engineering, UX, finance teams, operations) to drive innovative features that are demonstrably impactful in shaping the customer delivery experience.5) Use high judgement to make critical tradeoffs, assess benefit and impact of new features and deliver without compromising long-term thinking and customer experience.6) Passionately advocate for the customer, integrate strong and clear analysis and business rationale into sound decision making.7) Demonstrate the ability to manage multiple projects and partner relationships, including work prioritization, planning and delivery.8) Comfortable with end to end experimentation to test hypotheses and develop features.9) Knows to have fun!About the teamWe consider ourselves a start-up team with a big vision, a charter to build and “anything is possible” mindset when faced with highly ambiguous and complex problems. We are a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Amazon Renewed aims to be the premier global destination for pre-owned and refurbished products with high-quality supply sourced from qualifying 3P Sellers and Retail Vendors. We aspire to transform how Customers discover and purchase high-quality, pre-owned products by providing a Customer experience that combines the trust and convenience of buying New with the savings and sustainability benefits of buying Pre-owned. We earn Customer trust by setting a high bar for product quality, qualifying and performance managing Suppliers, and providing an extended guarantee for Renewed products (www.amazon.com/renewed).We seek a talented, self-motivated, and enthusiastic Global Category Leader to continue growing the Renewed program. The leader is responsible for developing and executing strategies to drive revenue acceleration, including identifying and addressing Customer concerns, building and maintaining strategic Seller and Vendor relationships, discovering and correcting Seller pain points, and setting a compelling and actionable vision for business expansion. The ability to thrive in a fast-paced, ambiguous, and demanding work environment is critical to success in this role. As the Global Category Leader, you will lead through your team to accelerate sales growth, expand selection, increase retention of existing Seller partners, and improve the overall Customer Experience. You will unlock innovative ways to grow the store through regional-, supplier-, and selection-expansion, while partnering with a diverse set of internal stakeholders spanning multiple organizations and geographies (e.g., Deals, Amazon Business, Sponsored Products, Woot, etc.)As a people leader, you will recruit, develop, and inspire a global multi-function team and facilitate a trusting and results-oriented culture that is empowered to solve hard problems on behalf of our Customers. The right candidate is obsessed with improving Customer experience, inspiring and leading through others, and growing their own skills and capabilities. BASIC QUALIFICATIONS - 8+ years in business development / category management / general management is required- Bachelor's degree or relevant experience- Product development experience- Ability to seamlessly work across functional and organizational boundaries, and has a reputation for influencing others and earning trust across all levels and organizations- Demonstrated decision making, problem solving, and negotiating skills- Exceptional written and oral communication abilities- Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines across multiple responsibilities- Ability to think both strategically and tactically with strong attention to detail ...