Project/Program/Product Management--Non-Tech

The Customer Trust External Relations (CTXR) organization works to ensure positive public perception of Amazon's trustworthy shopping experience. We are the safest place for customers to shop online, and the customer-obsessed tools our teams build help ensure customers have a trustworthy shopping experience in our store every time with every product, whether purchased from Amazon or from the millions of sellers in our stores around the world.An important part of CTXR’s charter is finding opportunities to engage thought-leaders, policymakers, and media on the trustworthiness of the store and improving public perception of the industry leading work our teams do on behalf of our customers. CTXR also acts as an internal advocate to help teams increase positive perception of their work and a creative ideas engine for ways to improve external awareness and excitement around that work. We accelerate and strengthen third-party advocacy and partnerships to benefit customers and drive improvements within the retail industry.We’re looking for a high-judgement and self-motivated individual, with experience bridging business needs, high-value communications, and government or regulatory environments, to lead external relations and strategic engagements related to Amazon’s product safety initiatives. The candidate for this role excels at developing winning engagement and content development strategies, executing tactical plans, and delivering measurable results and positive impact. This role operates in a fast-paced, highly-ambiguous, frequently-changing environment, and will require a team member who has good judgement, excellent written communication skills, and is comfortable interacting with both internal and external leaders and working with cross-functional teams.Key job responsibilities- Help improve positive public perception of Amazon's product safety initiatives worldwide by creating and driving integrated project plans that have clear, measurable success criteria across multiple initiatives in multiple regions.- Work closely and collaboratively with design, program and product teams from partner teams, as well as Public Relations, Public Policy, and Legal to execute initiatives, proactively identifying opportunities and mitigating any risks.- Develop and maintain key relationships with third party stakeholders on product integrity issues.- Execute a range of external communications programs and events in support of initiatives and program goals, seeking to increase experimentation in storytelling and creative communications to educate and excite external partners.- Participate in conferences and external meetings focused on product integrity issues. This will eventually include frequent domestic and international travel (~20%).- Develop and deliver educational and training materials for both internal and external consumption.Bring a high energy, results-oriented and resourceful mindset and quickly take control of your responsibilities.This role reports to the CTXR lead for product integrity, increasing education and comfort among consumer groups, governments, regulators, policymakers, academics, and researchers about the work we do to ensure a trustworthy shopping experience.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with non-tech teams ...

Amazon’s Customer Trust team is looking for a Brand Protection Strategic Partnership (BPSP) program manager to lead global engagements. In this role, you will be an integral part of the team leading Amazon’s global brand protection efforts and ensuring that customers can shop with confidence. You will own relationships with intellectual property owners on issues such as product authenticity, product integrity, copyright and trademark, and other product quality issues. You will also have the opportunity to contribute to the development of policies, processes. and tools to address product integrity challenges in collaboration with teams across Amazon. The ideal candidate possesses strong business judgment, analytical thinking, is comfortable managing multiple responsibilities within a fast-paced environment, and has demonstrated experience in developing and implementing brand protection strategies. Exceptional communication, solution-oriented and relationship-building are essential attributes to succeed in this role.Key job responsibilities• Develop and maintain key relationships with external stakeholders including global brands and industry associations on product integrity issues.• Work with global external stakeholders to develop strategies for tackling their unique problems.• Develop international and region-specific recommendations and initiatives to improve both reactive and proactive enforcement, and maximize automation and efficiency in resolving brand owner issues while identifying and achieving measurable goals.• Work closely across Amazon teams on policies, processes, and tools to identify threats to brands and to Amazon’s customers and sellers.• Partner with Legal and Investigations to quickly handle and resolve critical and time-sensitive escalations.• Liaise with internal business teams to address vendor concerns.• Participate in conferences and external meetings focused on product integrity issues. This will eventually include frequent domestic and international travel (~20%).• Develop and deliver educational and training materials for both internal and external consumption.About the teamWe are an external facing team laser-focused on protecting the customer's shopping experience. We look forward to having you on the team!BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within TSI protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Key job responsibilitiesWe catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies, help us keep it that way! To achieve this, we are looking for an experienced Risk Manager to join our team with background in risk/digital fraud, abuse, or infringement, to conduct critical, high impact, quick-turn investigations and make high judgement decisions. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions will help proactively identify risk and take direct, high confidence actions to protect Amazon customers, selling partners, and help maintain the overall health of Amazon's WW stores.- The ideal candidate has a proven track record of delivering results in highly ambiguous and fast-moving environments. - Lead and support the team in responding to, investigating, managing and resolving high-impact incidents around product authenticity (counterfeit, trademark, copyright) and safety issues.- Use high-level judgment to own complex investigations and enforcement decisions driven through data.- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.- Own and/or manage projects designed to improve operational and process efficiency.A day in the lifeThis role is focused on delivering results by identifying and enforcing bad actors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on WW stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You and the team are on the front lines of protecting Amazon customers and stopping abuse in our stores.About the teamOur team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with strong data analysis skills and and judgement. We complement specialized skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats, move quickly, and are frugal to the core by doing things ourselves whenever possible. We speak 15 different languages, value diverse experiences and natural curiosity, and celebrate learning and taking risks. We make mistakes, learn from them, and support each other.Our work is to solve hard puzzles - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

How often have you had an opportunity to be part of a team that is tasked with solving a huge business problem through disruptive, innovative technology? If you want to join a fast-paced, innovative team that is making history, reinventing an industry and breaking new ground for Amazon, this is the place for you!Surface Transportation org is expanding and introducing new capabilities to our Fleet Management business that supports all Middle Mile assets (tractors, trailers, box trucks, hostlers). In this role you will deliver world class solutions while wearing many hats and working in a highly collaborative environment that is more startup than big company. This role will require strong leadership skills and interaction/influence with teams across Amazon to drive the development of our maintenance business. The role involves day to day interaction with senior Amazon leaders as internal customers, understanding their needs and converting them into efficient business models. The role requires regular interactions with multiple teams and jointly working with them to meet both short term and long term business needs. This position is a multi-faceted role requiring the ability to balance strategy and execution.Key job responsibilitiesThis Product Manager will be responsible for consolidating technology requirements for the fleet management organization across teams, ensuring we prioritize effectively, and make informed trade-off decisions. You'll be the primary point of contact between multiple business units across the middle mile organization, consolidating business requirements into one unified vision, and distinguishing between immediate needs and foundational requirements. You'll work closely with internal tech partners to create the overarching technical vision for the team, align on a roadmap, and implement the plan. When possible, you'll benchmark our approach against industry standards and assist in buy vs. build decision-making.A successful candidate will have exceptional verbal and written skills with the ability to work across a broad range of internal and external stakeholders. In order to achieve business goals, it will be required to evaluate short term solutions against the long term vision to strike a balance between bias for action and think big. A successful candidate will have deep experience working with (or developing) asset management software, as well as having will have the ability to work in a highly ambiguous state and create order where it may be lacking.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience in areas such as market research, statistics, finance or qualitative/quantitative research- Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership- Experience working across functional teams and senior stakeholders- 5+ years of transportation asset management and maintenance experience, either as a business user or solutions provider ...

At Amazon, we’re working to be the most customer-centric company on Earth. If you’d like to help us make history, here’s your chance to accelerate our growth and ability to serve our customers as an HR Program Manager, M&A.The HR Program Manager, M&A will partner with the internal Amazon HR (known at Amazon as People eXperience and Technology or PXT) Centers of Excellence, Business HR Business Partners, Corporate Development Integration Leaders, and acquired leadership teams through all phases of a M&A project. This role will be based in Seattle, and will partner with team members to support acquisitions across all geographies and business lines.The ideal candidate has a passion for process and operational improvement, can think creatively to deliver innovations on behalf of customers.The right candidate will possess a hybrid program/project management background with experience participating in and ideally leading initiatives as well as experience across varied Human Resources workstreams. Our team works in a fast-paced, global environment and someone who thrives working on high-profile projects, enjoys travel and is comfortable interacting with a wide range of HR and business professionals across all levels would be well-suited for this role.Key job responsibilities- Partner with the HR M&A team and support on all aspects of a deal, including tactical and operational support, from due diligence through post-close integration.- Help to continuously improve the M&A program & tools at Amazon by identifying ways to improve the employee or customer experience – via automation, simplification or other types of process improvement; partnering cross-functionally to influence and implement change.- Partner with key HR subject matter experts to deliver solutions for integration issues such as: immigration, recruiting, benefits, compensation, payroll, time and attendance, retirement plans, stock/equity, HR compliance, employee relations, organization design, diversity & inclusion, talent management, and performance management.- Drive appropriate M&A and country due diligence and integration activities, including job leveling together with other relevant HR functions.- Provide excellent customer service to all stakeholders by helping to resolve any issues/questions.- Ensure M&A HR tools, best practices and lessons learned are implemented and communicated within the internal HR teams.BASIC QUALIFICATIONS- 5+ years of professional or military experience- 5+ years of complex cross-functional change management experience- Bachelor's degree- Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity ...

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust, the Escalation Management & Prevention Team, part of Selling Partner Support, is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The Selling Partner Support team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager with strong analytical and investigative skills to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping ensure customers make great purchase decisions and that brand owners and sellers are successful selling their products. This role involves interacting through several channels and using large data sets to identify potential risks, discovering patterns of risks, and performing in-depth analysis. Key job responsibilities· Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations.· Take the leading role in drafting and presenting deep-dive documents clearly and concisely using Amazon Writing guidelines in responses to senior executives.· Identify gaps and risks in Amazon's current mechanisms and policies and recommend solutions to product/policy owning teams.· Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.· Effectively prioritize opportunities in an ambiguous environment.· Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.· Use high-level judgment to own complex enforcement decisions.A day in the life· Deep dive incoming L8+ escalations, identify and complete initial resolving actions.· Complete initial draft of Write-Ups(WUs) and identify root cause gaps.· Set and lead meetings with program and partner teams to develop preventatives working through any disagreements that arise.· Deliver WUs within designated SLAs.· Identify and drive or contribute to projects that improve EMP processes, reduce customer risk, and improve seller experiences.· Investigate and close ad hoc requests brought by leadership. About the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

The Principal, Program Mgmt. for NA Stores (NAS) Negotiations exhibits thought leadership among the NAS vendor management community, alongside strong deep dive capabilities. The PM shows high levels of organization and precision, and flexes a strong backbone in the face of competing priorities from stakeholders and business partners alike. They lead daily operations of NAS Negotiations Programs by plugging into all negotiations goal-setting and delivery, operations, and tooling work-streams, managing preparation for negotiation launches, and acting as a key contributor for all negotiation training materials and delivery. The PM acts as a central guide and contact point for Vendor Managers as they navigate key negotiation cycles, as well as deploys and manages multiple online and in-person help support mechanisms throughout the year. They also foster strong relationships with NA Stores leadership and guide communication of negotiations results, including successes and business pivots, through both document preparation and verbal presentation.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operation data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks. We are currently seeking an energetic Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. A day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• 3+ years experience managing projects in data centers or comparable critical infrastructure in an operational space. Comparable critical infrastructure experience is defined as a facility that includes a 24/7 emergency backup system, manufacturing facility (semiconductor, auto, medical equipment or Clean rooms), Mass Transportation (freight or passenger rail), Oil and Gas, Utility, Hospitals or similar industry• 3+ years experience in Construction or Project Management• 3+ years experience in on-site construction trades (mechanical, electrical, general) Vendor Management ...

Amazon Engineering Services is looking for a detail-oriented, analytical, innovative, hands-on, and customer-obsessed Program Manager that can provide capital planning and project management support directly contributing to growing Amazon’s customer fulfillment network. As a Program Manager, you will be responsible for budget controls over Customer Fulfillment Business Units, including support reporting on approved budgets, forecasted funding, and communication on future funding needs.You will have ownership and responsibility over budget health of multi-billion dollar Amazon fulfillment Operations expansions globally.As a Program Manager (PM) you will manage and support one or multiple of Amazon’s business units: Global Customer Fulfillment, Global Air Program, Global Specialty Fulfillment, Amazon Logistics, Emerging Markets, Pharmacy, Merch by Amazon, Sort Center Network, and Initiatives.Key attributes of a successful PM for this role include excellent written and verbal communication, ability to learn and be curious, and strong financial acumen. Candidate must be highly motivated and effective within distributed teams.Key job responsibilities- Ownership and responsibility over budget health of multi-billion dollar Amazon fulfillment Operations expansions globally.- Coordinate budget status and accuracy both within Capital Planning teams and budget execution teams.- Manage recurring budget status meetings with various partners/functions, as well as monthly/quarterly budget status updates to VP level leadership.- Partner and contribute across all functions within Customer Fulfillment and will actively manage multiple stakeholders including Finance, Startup, Real Estate, and Construction.- Ensure the accuracy of budget data while providing reporting on the overall financial health of all business units.- Manage internal teams and build processes and tools to enable scalable and flexible operations.- Retrieve and analyze data using Excel, Tableau, SQL or other data management systems.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

The goal of the Americas Account Compliance team is to implement effective controls to ensure regulatory compliance while continuously improving the customer experience. We are expanding our team and seeking a dynamic candidate to drive our AML and customer experience initiatives while maintaining an optimal SX as we grow.The Senior Account Compliance Program Manager will be responsible for overseeing the expansion and enhancement of the organization's anti-money laundering (AML) program and regulatory compliance program as the business grows and evolves. This role involves developing and implementing AML-related risks and compliance requirements across new products, services, markets, and channels while also emphasizing on best in class customer experience. The manager will work closely with compliance, risk, operations, and technology teams to ensure the program keeps pace with evolving business needs and regulatory requirements.Key job responsibilities• Develop and execute a comprehensive strategy to extend the organization's AML and non-AML regulatory compliance framework in alignment with business objectives and regulatory expectations• Collaborate with business leaders to understand emerging compliance risks and requirements associated with new initiatives (including product and region expansions) and develop appropriate AML/non-AML regulatory mitigations• Own the design and implementation of enhancements to AML/non-AML customer due diligence, reporting capabilities, and overall SX• Oversee the development and deployment of new AML-related technologies, tools, and data sources• Establish AML/non-AML regulatory policies, procedures, and training programs to support the expansion of the compliance framework• Manage AML/non-AML regulatory projects, including resource planning, budgeting, and stakeholder communication• Provide strategic guidance and subject matter expertise to cross-functional teams on AML and other compliance matters• Report on the performance, initiatives, and ongoing enhancements of the Account Compliance program to senior management and the board of directorsAbout the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 6+ years of compliance, audit or risk management experience- Experience developing and implementing of standards, policies and programs or equivalent- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship- 6+ years of progressive experience in AML compliance, financial crimes prevention, or a related field- Fair understanding of AML regulations, standards, and leading industry practices- Proven track record of leading successful program expansions and enhancements ...

Amazon’s Transportation Operations team is seeking a Program Manager to assist in the management of daily freight movements flowing into and out of our North American fulfillment centers and our associated fulfillment network.This role is responsible for pulling and analyzing data with ease, drive process improvements, standardize our processes and eliminate the root cause of defects within the current systems.Key job responsibilities- Continual, tactical communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)- Pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed- Develop performance metrics to assist with driving business results.- Lead initiatives to re-engineer business processes and identify and eliminate root causes of defects in order to drive efficiency in Amazon’s transportation operations.- Scope out business and functional requirements for the Amazon tech teams who create and enhance the software systems and tools we use- Understand the business impact of the trends and make decisions that make sense based on available data.- Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.- Communication, both verbal and written as you will be required to create a narrative outlining your weekly findings and the variances to goals, and present these finding in a review forum.- Ability to communicate with stakeholders up to the L8 level- Ability to create 1-6 page documents to clearly explain issues and solutions- Ability to examine processes and data to find defects and solutionsBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The DSP (Delivery Service Partner) Offer & Expansion team is part of the Last Mile Product and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases.Amazon’s Last Mile Claims team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will lead strategy on complex bodily injury auto claims, handling pre-litigation disputes and resolving litigated claims with cross-functional partners. Further, you will help develop programs and tools that contain costs, and continue successful third party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto insurance policies and experience with large transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements.Essential Duties and ResponsibilitiesWithin the Last Mile Claims team, a successful candidate will support and report to a Senior Risk Manager and be enthusiastic about driving change, enjoy working hard, and being continually challenged. Duties may include, but are not limited to, the following: · Claims management of moderate and complex bodiliy injury litigated claims. · Work with business units to implement strategies to limit complex high value claims and contain costs. · Develop strategy and action plans for claims in tandem with internal/external counsel, TPAs, and insurance companies. · Mediation and settlement strategy and attendance in conjunction with internal/external legal partners, insurance companies, and TPAs. · Field and address business partners on-going questions and issues through claims resolution as needed. · Partner with internal teams to proactively prevent claims through safety measures. · Ensure that the TPA manages the claims diligently, partners with Risk Management and Legal (internal and external), and employs best practices to control claim costs. · Lead logistic complex claims management, develop and refine claims processes, and provide training as needed. · Direct claim reviews and ensure alignment with KPIs and Performance Guarantee. · Report out on business metrics to internal business teams, including logistics and Amazon’s captive insurance program. · Partner and direct external vendors and partners on innovative claims handling and initiatives that support simplicity and contain costs while enhancing the customer experience. · Effectively communicate recommended risk mitigation strategies to cross-functional and internal leadership teams. · Manage and advise on worldwide corporate auto exposures, delivery service provider projects, and other logistics operations. · Utilize and/or establish analytics, metrics, and bench marking through multiple sources to evaluate loss trends. · Provide guidance and support for loss prevention matters to ensure an open, proactive, and effective risk management culture. · Assist in developing business proposals and case studies for presentation to senior leaders. -Work across teams to share ideas, influence change, and deliver projects results.We are open to hiring candidates to work out of one of the following locations:Austin, TX, USA | Bellevue, WA, USA | Chicago, IL, USA | Dallas, TX, USA | Houston, TX, USA | Irvine, CA, USA | Nashville, TN, USA | San Diego, CA, USA | Seattle, WA, USA | Tempe, AZ, USA |New York, NY, USA | Santa Cruz, CA, USAKey job responsibilities• Claims management of complex high value bodily injury and litigated claims. • Work with business units to implement strategies to limit complex high value claims and contain costs. • Develop strategy and action plans for claims in tandem with internal / external counsel, TPAs and insurance companies. • Mediation and settlement strategy and attendance in conjunction with internal/external legal partners, insurance companies, and TPAs. • Field and address business partners on-going questions and issues through claims resolution as needed.BASIC QUALIFICATIONS- Bachelor's degree or equivalent ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!We are looking for a Senior EHS Program Manager to join our Prime Air team and ensure the safety and compliance of our operations. You will partner with various stakeholders in Prime Air, such as site operations teams, Engineering, Legal, Human Resources, Ergonomics, Workplace Health & Safety (WHS), Environmental Program Managers and others, to execute safety policies and adhere to all applicable local, regional, and Amazon regulations. You will also lead continuous improvement initiatives to reduce safety and ergonomic risk in our processes and create a safe and healthful working environment for our Associates.As a Senior Program Manager, you will also communicate effectively and clearly with cross functional Teams and influence change through providing comprehensive risk assessments and safety data analysis. You will instruct and train Operations Leaders in safety policies and assist the operations site teams in incorporating our safety standards at their site. You will identify best practices and incorporate them into our standards to continuously improve company safety policies. You will train and drive compliance at multiple locations.You will support multiple projects at once and handle complexities and ambiguity. You will have a deep understanding of the particularities of the region you support and be able to make decisions with appropriate justification based on data, facts, or legislation. You will negotiate resources and priorities, escalate effectively, and find a path forward in difficult situations. You will deliver results independently and with limited guidance.Key job responsibilities-Develop and implement safety policies and procedures that comply with all applicable Amazon WHS Policies and local/regional regulations-Lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes and ensure a safe and healthful working environment for our associates-Monitor and evaluate the safety performance of the Prime Air operations and identify areas for improvement and risk reduction-Communicate effectively and collaboratively with various stakeholders in Prime Air, such as site operations teams, Engineering, Legal, Human Resources, and others, to provide comprehensive risk assessments and safety data analysis, influence change and promote a safety culture, execute the Safety Management System, report and communicate safety performance metrics, and give feedback and suggestions-Train and coach Operations Leaders and associates on safety policies and best practices and assist the operations site teams in incorporating our safety standards at their site-Support multiple projects at once and handle complexities and ambiguity with minimal guidance-Make data-driven and evidence-based decisions and justify them with appropriate rationale and documentation -Conduct regular and comprehensive site WHS and safety audits to ensure accuracy and compliance of recordkeeping, workplace organization, associate behaviors, equipment, and processes to global WHS and safety standards and local regulations and implement solutions to eliminate exposure to risks and prevent injury at all sites-Assist in the investigation of the root cause Health and Safety issues put forward by Prime Air employees-Support new launch sites including initial site inspections, identifying accountability, purchasing and site readiness reviewBASIC QUALIFICATIONS- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s degree in safety management or a related field- Certified Safety Professional (CSP) or Safety Management Specialist (SMS) certification or equivalent- Experience in conducting risk assessments and root cause analysis- Experience with ISO 12100 - Safety of Machinery and IEC 31010 - Risk management - Risk Assessment Techniques; and OSHA CFR 29 1910- Experience in implementing safety policies and procedures- Experience in working with cross functional teams and stakeholders ...

Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our greatest challenge is protecting buyer trust without unjustly harming good selling partners. To strike the right balance, we invest in mechanisms which allow us to accurately identify and mitigate risk, and to quickly correct and learn from our mistakes. This strategy includes continuously evolving enforcement policies, iterating our Machine Learning risk models, and exercising high‐judgement decision‐making where we cannot apply automation. As a successful candidate you will have the opportunity to participate in risk assessments of new products and services, as well of our existing processes and systems. You will identify opportunities to improve our processes and controls to mitigate risk and improve operational performance. You will also contribute to the development of risk mechanisms to help the business identify and evaluate internal/external risks, and help define the technology, processes, and control improvements required to mitigate them. You will work with business, operations, and technology teams to help them manage risks to their business, while influencing the broader risk culture across Amazon’s Perfect Order Experience organization. You will also engage with stakeholders across the company, including other specialized fraud, risk, compliance, and legal functions. This position supports a global organization and is an exciting opportunity to be a part of a dynamic and high paced environment. You must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change. The right candidate is someone who thinks big, understands risks and enjoys innovating brand new controls/solutions to mitigate risks. - Perform risk assessments for new products/features and existing processes/systems to surface risks across all risk categories (i.e. operational, strategic, reputational, etc.), engaging SMEs as needed. - Implement risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers. - Support risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed prior to launch through mitigation or risk acceptance at appropriate levels. - Perform post-launch reviews to capture new risk scenarios; conduct deep dives on repeated errors to eliminate defects - Audit and analyze risk metrics for each business to identify emerging risks and monitor controls. - Prepare and deliver business reviews to the management team regarding emerging risks, status of risk assessments, and control performance. - Contribute to management reviews regarding project progress and roadblocks. - Surface risk insights and best practices for risk management and mitigation. - Contribute to internal risk management tools, resources, training, and mechanisms that can scale with the organization. - Independently manage projects as assigned. - Work closely with stakeholders within Customer and Brand Trust by communicating appropriately to process owners and management during and at the conclusion of project. - Ability to manage multiple competing priorities. - Ability to prioritize in an ambiguous environment. - Adept at being a change agent by bringing solutions/ideas to tackle any challenge.About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information- Exceptional written communication skills - able to write, clearly and succinctly.- Exceptional ownership and bias for action – willing to move quickly and decisively to resolve an incident.- Strong critical thinker with the vision to work both tactically and strategically.- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization.- Excellent cross departmental collaboration skills. ...

Amazon Worldwide Operations is looking for a Program Manager to support field Reliability, Maintenance and Engineering (RME) and Global Reliability Team (GRT) colleagues by overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites.This person will own strategic, tactical, cross-functional, and technology projects and programs within Amazon Transportation Services (ATS). This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilitiesThis person will play a crucial role to ensure that base building maintenance and soft services meet standards across the network, guaranteeing compliance, safety, and minimal downtime. • Work with Original Equipment Manufacturers (OEMs), Subject Matter Experts (SMEs), for significant cost drivers and mitigation • Support field RME and GRT colleagues, overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites. • Provide tools for local teams to manage the performance of soft and hard services• Provide technical leadership and mentoring to site-based facilities leads as technical vendor manager to measure high performance via KPIs and SLAs. • Act as escalation point for safety, quality of service, and downtime incidents & • Collaborate with key stakeholders, including Field RME, Procurement, and Finance.• Dive Deep into service and asset performance data to identify opportunities for improvement.• Support the rollout of initiatives to improve services, e.g. process changes, technology deployments, sustainability initiatives.• Develop and lead pilots to improve services ahead of regional rollouts.• Collaborate with launching sites to ensure facility services are secured in a timely manner.• Effectively manage many complex projects and tasks simultaneously while exerting influence and fostering relationships across various organizational levels, including senior leadership.• Developing and managing relationships with internal and external stakeholders.• Participate in regular meetings with stakeholders, sites and OEMs to seek feedback and provide updates to RME LeadershipData analysis including high proficiency in ExcelAbility to travel up to 50%A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Amazon Fresh Grocery Team is looking for a Sr. Product Manager - Growth to be a single threaded leader responsible for delivering key insights on our business health in order to drive business and operational planning. In this role, you will be responsible for converting data into actionable business insights. The ideal candidate is an analysis expert who leverages a variety of data platforms and analytical tools to provide timely, meaningful, and consumable information. They build deep contextual and domain knowledge, and ensure data quality and build scalable tools. In this role, Sr. Product Manager - Growth will work across Business, Operations, Supply Chain, Product, Technology and Finance Teams to lead new, high impact projects. The role requires innovative thinking, deep dive abilities, and strong written and verbal communication skills. As Sr. Product manager leading growth programs you will be responsible for delivering high visibility programs that that improve the end-end grocery experience for our customers and have a sizeable impact on customer retention and acquisition. This is a highly visible role with direct, ongoing impact to the P&L and our customers’ experience, and we are looking for an exceptional candidate with a proven track record in delivering results in ambiguous, high-paced environments who is passionate about data analytics.Key job responsibilities• Partner with operations/business teams to consult, develop and implement KPI's, automated reporting/process solutions, and process improvements to meet business needs.• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.• Participate in strategic and tactical planning discussions, including owning specific workstreams• Own the development and maintenance of new and existing solution artifacts which are focused on driving efficiency within the business via analysis, metrics and reporting dashboards• Drive cross-functional strategic initiatives to improve the S&OP process, forecast accuracy and cost.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

We are seeking an experienced, self-directed Senior Program Manager (PM), Business Operations to join our AADA People eXperience and Technology (PXT) team. AADA encompasses four distinct businesses at the forefront of innovation - Ads, IMDb, and Grand Challenge (AIGC), Amazon Web Services (AWS) & Sustainability, Devices and Services (D&S), and Artificial General Intelligence (AGI). Ads, IMDb, and Grand Challenge (AIGC): AIGC comprises Amazon's advertising business, the popular IMDb entertainment database, and a team tackling innovative moonshot projects. As a leader, you'd have the opportunity to drive growth in Amazon's advertising offerings, leverage IMDb's vast data and audience, and work on cutting-edge solutions to global challenges.Amazon Web Services (AWS) and WW Sustainability: AWS is the world's leading cloud computing platform, providing a vast array of services to millions of customers globally. The WW Sustainability team sets ambitious environmental and social goals for Amazon and its partners, making meaningful progress on critical sustainability initiatives.Devices and Services (D&S): D&S is responsible for pioneering Amazon's consumer hardware and software products like Alexa, Fire TV, and Ring. Leadership in this area would allow you to shape the future of ambient intelligence and connected home/life experiences.Artificial General Intelligence (AGI): The AGI team has the bold mission of building transformative general-purpose AI services to benefit all of Amazon's businesses. Guiding this effort would put you at the forefront of the race to develop advanced artificial intelligence capabilities. As a business operations leader, you will be at the center of driving the rhythm of the business for AADA PXT, leading mechanisms for the leadership team to build and operationalize plans that power our businesses. You will also lead initiatives to engage the broader PXT organization in these plans, helping inspire and create a sense of purpose and community by linking our team’s work with broader PXT’s strategic plans.The Sr. PM, Business Operations leads a diverse portfolio of strategic and operational initiatives. This includes driving project management, organizational effectiveness, and critical HR functions to ensure the success of the business. With a high degree of ambiguity, you will need to adopt both a strategic and scrappy approach, translating big-picture goals into detailed execution plans.The ideal candidate excels in navigating ambiguity, seamlessly moving between the details and the broader context. Partnering closely with the leadership team, you will develop and drive core operational processes, people-focused programs, and aligned communications – all while maintaining a firm grasp on the organization's overarching business cadence.Strong candidates are curious, customer-obsessed, and possess impressive project management skills with the ability to influence at all levels by using a strong business and HR acumen, outstanding communication abilities, and a willingness to roll up your sleeves to get the job done. Thriving in a fast-paced, high-visibility environment, you will spearhead new initiatives that require cross-functional coordination, driving projects and priorities to resolution.The ideal candidate thinks strategically, writes compellingly, and organizes effectively, all while earning the trust of the team and key stakeholders. If you're ready to leverage your talents to enable transformation and drive positive change, this could be the exceptional opportunity you've been seeking.Key job responsibilities• Develop and drive mechanisms and forums to scale, drive collaboration, increase innovation, and build community across the AADA PXT ecosystem.• Lead the business cadence for AADA PXT including running and improving mechanisms to set, manage and track goals, and ensure accountability for results.• Drive monthly and quarterly business reviews for AADA PXT leadership.• Develop and execute an engagement plan that increases connection and learning across the AADA PXT teams.• Provide strategic guidance to PXT leaders, bringing deep knowledge of Business Operations and proven execution of implementing best practices.• Design and facilitate offsites, meetings and summits for AADA PXT leadership and employees as needed.• Develop, evolve, and deprecate mechanisms and processes to increase operational efficiency.• Serve as program manager for key projects as needed, driving the strategic vision and project execution forward.• Ability to understand business goals and recommend new approaches, policies and procedures to drive continuous improvement • Ability to develop and maintain new and existing artifacts focused on analysis of requirements, metrics, and reporting dashboards that are easily digestible by business and HR partners • Ability to enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format • Ability to author concise documents communicating results to stakeholders, visualizing data where beneficial to drive decision-making • A true hands-on approach as well as the ability to successfully monitor the "pulse" of the organization • The ability to think big but also not be afraid to "roll up your sleeves." • The ability to manage and support multiple priorities simultaneously, have bias for action - orientated on results and driving appropriate solutionsBASIC QUALIFICATIONS• Bachelor’s degree• 5+ years of experience in a project/program management or related role• Experience owning program strategy, end to end delivery, and communicating results to senior leadership • Experience using data and metrics to determine and drive improvements • Strong verbal communication and advanced writing skills ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Key job responsibilitiesWe are looking for a Program Manager, Business Operations, to drive program management in our Global Supply Chain & Operations organization, supporting executives in the Prime Air division. This role will drive leaders and cross-functional teams across a large manufacturing, supply chain, and operations organization to deliver on our program milestones, develop and drive our business cadence, own people strategy and employee engagement, and work across the Prime Air leadership team. This role requires excellent leadership skills to build trust and drive alignment across all levels of the organization.**This role is based in Seattle, WA; 5 days per week in office**Export Control License: This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Have you ever wondered how Amazon provides for customers in rural areas and keeps up with increasing demand? Do you wish to be part of one of the fastest growing business lines at Amazon? Are you well versed in stakeholder, timeline, and change management? If so, the Rural and Super Rural (RSR) Change Management team, a segment of the Last Mile organization, could be for you. RSR is looking for a Program Manager for the Infrastructure & Change Management team who will lead in the emerging Last Mile business vertical, Rural and Super Rural (RSR), to drive execution of new projects, technology, and innovation. RSR is a rapidly growing business that serves Amazon’s customers in rural and remote areas. The candidate will be able to manage multiple large-scale projects, own schedules, outline key milestones, and ensure deliverables are met. The successful candidate will be able to align stakeholders, uphold accountability, develop creative solutions, and navigate problem solving situations. At Amazon, we are working to be the most customer-centric company on earth – including how we revolutionize changes to meet the dynamic business needs and designs. Amazon is continually striving to innovate and provide a best in class experience through the introduction of new processes, equipment, and designs in the Last Mile space. This individual will play an integral role in helping Amazon build the most advanced and safest sites in the world by partnering with the stakeholder teams such as Safety, Design, Pre-Construction, and Construction to roll out retrofit projects to existing RSR sites. The candidate will partner closely with a broad set of stakeholders to manage multiple high profile, high impact business initiatives concurrently. Travel can be up to 20% Position located in Nashville Key job responsibilities• Drive process, capacity, performance, technology, compliance, and safety-related program objectives – define business requirements, translate requirements into project plans, manage implementation activities across a large group of stakeholders, develop and execute rollout plans and ongoing support. • Identify, assess and mitigate risks, drive resolution of critical issues, provide escalation management, anticipate and make tradeoffs and propose corrective actions to keep initiatives moving forward. • Collaborate and build relationships with cross-functional teams to ensure seamless execution and process excellence. • Review new change requests from program and operations stakeholders against existing standards.• Identify and address customer and business pain points by actively deep diving into data and operational processes and working with cross-functional teams.• Schedule and moderate multiple weekly standing meetings with internal teams to obtain or share information and approve changes; coordinate information between various teams in the organization.A day in the lifeOn a daily basis this role will entail intaking projects, vetting them for proper detail, and determining what stakeholders to involve in the project. You will spend time engaging with internal and external stakeholders to ensure the change in business is tracked and running according to plan from initiation, assessment, development, analysis, and execution until closure of the change. This role will guide business owners, program owners, change requesters and leadership on high-judgement decisions in the process. You will help deliver success and remove roadblocks by collaborating on creative solutions and setting new standards for in-flight and future launches. About the teamThis is a team that has diverse backgrounds and knowledge sets that works closely together to collaborate and offer new ways of thinking. The willingness to share information and ideas is a key success to this team and its growth. We get things done, together.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization ...

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within SPS protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.We catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies. Help us keep it that way. To achieve this, we are looking for an experienced Risk Manager with background in risk/digital fraud and vendor management/risk, to manage critical and high impact vendor investigations and decisions. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and helping us ensure that customers make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and systems.Key job responsibilities- Investigate risk and abuse of 1p retail vendors utilizing data to scale detection.- The ideal candidate has a proven track record of delivering results in highly ambiguous and fast-moving environments. - Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around 1P vendors. - Use high-level judgment to own complex investigations and enforcement decisions driven through data. - Analyze large datasets to identify anomalies and trends that can be used to identify abuse at scale. - Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working with partner teams. - Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.A day in the lifeThis role is focused on the identification and enforcement of bad and abusive vendors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on worldwide stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You are on the front lines of protecting Amazon customers and stopping abuse in our stores.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Exceptional written communication skills: able to write, clearly and succinctly- Exceptional ownership and bias for action: willing to move quickly and decisively- Strong critical thinker with the vision to work both tactically and strategically- Proficiency in Microsoft Excel- Proven analytical thinking with a natural tendency to use data in decision-making and prioritization- High level of integrity and discretion to handle confidential information ...