Project/Program/Product Management--Non-Tech

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within TSI protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Key job responsibilitiesWe catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies, help us keep it that way! To achieve this, we are looking for an experienced Risk Manager to join our team with background in risk/digital fraud, abuse, or infringement, to conduct critical, high impact, quick-turn investigations and make high judgement decisions. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions will help proactively identify risk and take direct, high confidence actions to protect Amazon customers, selling partners, and help maintain the overall health of Amazon's WW stores.- The ideal candidate has a proven track record of delivering results in highly ambiguous and fast-moving environments. - Lead and support the team in responding to, investigating, managing and resolving high-impact incidents around product authenticity (counterfeit, trademark, copyright) and safety issues.- Use high-level judgment to own complex investigations and enforcement decisions driven through data.- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.- Own and/or manage projects designed to improve operational and process efficiency.A day in the lifeThis role is focused on delivering results by identifying and enforcing bad actors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on WW stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You and the team are on the front lines of protecting Amazon customers and stopping abuse in our stores.About the teamOur team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with strong data analysis skills and and judgement. We complement specialized skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats, move quickly, and are frugal to the core by doing things ourselves whenever possible. We speak 15 different languages, value diverse experiences and natural curiosity, and celebrate learning and taking risks. We make mistakes, learn from them, and support each other.Our work is to solve hard puzzles - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.Amazon Robotics is seeking a talented and motivated Program Manager to join Process Engineering to create mechanisms and drive efficiency within our team. In this position you will scope and deliver PE priority projects end-to-end, drive project schedules, and expedite resolution of cross functional customer escalations. You will dive deep into data to understand and assess opportunities and methods, and partner across organizations to define and implement scalable solutions to the most impactful operations and support challenges. As a PM, you will identify bottlenecks, provide escalation management, anticipate and manage tradeoffs, and balance business needs with constraints. You will be expected to clearly communicate to AR leadership, engineering, operations, and support partners.Key job responsibilities * Develop and maintain a comprehensive understanding of the organization's operations, processes, and key stakeholder relationships to anticipate the Leadership needs and proactively address issues. * Manage operational priorities and workflows, ensuring efficient use of time and the timely completion of critical tasks and deliverables. * Collaborate closely with PE Leadership to develop and implement effective operational strategies, policies, and procedures that drive continuous improvement and enhance departmental performance. * Develop and drive PE communication and rhythm of business strategy to improve internal and external visibility and collaboration. * Represent PE in various internal and external meetings, effectively communicating department priorities, challenges, and achievements to key stakeholders. * Analyze operational data, identify trends and opportunities, and provide data-driven recommendations to inform decision-making and drive solutions. * Serve as a trusted liaison between the Robotics Manufacturing and Technical Operations cross-functional leaders, fostering collaborative relationships and aligning operational priorities. * Champion the adoption of industry best practices, innovative technologies, and continuous improvement methodologies to enhance the organizations capabilities. * Organize Team Events/ SWAG, and Quarterly Headcount Resource Planning Meetings. * Develop and execute on Engineering Document Management strategy. A day in the lifeAs the Program Manager for Process Engineering (PE) at Amazon Robotics, you will play a crucial role in improving team efficiencies through enhanced internal and external communication, as well as driving greater visibility into the team's work. The PE team has grown significantly over the past 7 years. This rapid growth has led to limited sharing of best practices. In this position, you will take a comprehensive look at the PE team's standard work, and create mechanisms to facilitate clear communication and visibility into the work being done. This will help drive cross-collaboration, force multiply continuous improvement efforts, and promote the team's work both internally and externally to enable more efficient collaboration.You’re a good fit for this role if you have:- Proven program management experience- Expertise in automating dashboards and data visualization- Experience working in a manufacturing environmentIt's a plus if you have:- Marketing and graphic design skills- Event planning experienceAbout the teamRobotics Manufacturing and Tech Operations (RMTO) Process Engineering (PE) develops manufacturing processes to scale new robotic solutions in Amazon's fulfillment centers. We evaluate the latest technology designs and prepare our factories to deliver products on time. This is done by developing assembly sequences, identifying required equipment and tools, creating factory layouts and installing utilities and infrastructure, performing risk analyses, writing work instructions, training associates, and driving continuous improvement. Join our team and be a part of this exciting and impactful work!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- * Bachelor’s degree in Engineering, Computer Science, Math/Statistics, or Business.- * 1+ years of experience leading engineering projects with aggressive schedules or equivalent experience.- * Experience with project management tools and processes.- * Experience working with teams to define, scope and prioritize product requirements.- * Experience and proven skill in writing white papers, organizational communications, and business cases. ...

Amazon Go is a new kind of physical store with no lines and no checkout—you just grab and go! Customers simply use the Amazon app to enter the store, take what they want from our selection of fresh, delicious meals and snacks, and Go! Learn more at amazon.com/go.We’re looking for a talented, smart, and driven Program Manager to develop new practices within Masterdata Management and Assortment Workflows to deliver best in class assortment to customers in our stores. You will be asked to help develop and execute, deliver on detailed plans, create timelines and communicating mechanisms, establish risks, and lead change management. You will need to thrive and deliver results in an ambiguous, fast-paced, dynamic business environment, balancing tactical and strategic workload in a complex space. You should be comfortable with a degree of ambiguity and pace that’s higher than most projects.If you are someone who has shown success in analyzing complex data, building models, streamlining and identifying process improvement opportunities and pioneering new ways to do things, we’d like to talk to you. Key job responsibilities• Develop and own Masterdata Oversight mechanisms. This will entail building a robust masterdata repository (source of truth) that contains accurate attributes (Cost of Goods (COGS), vendor specific data sets, and sourcing) managed to site level granularity.• Develop mechanisms for assortment workflow management, inclusive of selection hand-off mechanisms that ensure accurate and detailed attribution of product assortment within a global catalog.• Work with tech and business teams to develop Amazon Catalog onboarding and assortment management practices that scale with business growth.• Develop positive stakeholder relations to create feedback and communication mechanisms.• Establish proactive processes within Catalog that allow for product creation and selection maintenance, creating always ready assortment for the business.• Work closely with Supply Chain and In Stock Management teams to establish mechanisms for reporting and defect mitigation in an ever-changing Global Catalog.• Dive Deep into data, identifying root causes in defects where you will own resolution of the immediate problem while striving to create scalable solves to prevent recurrence.• Create reporting mechanisms to support selection projects and overall catalog health.About the teamOur team is comprised of highly entrepreneurial, flexible, and hardworking professionals, energized by working in an environment far closer to a startup than established tech company. Our group is comprised of diverse backgrounds and individuals with a willingness to roll up their sleeves, doing whatever it takes accomplish the Amazon Go vision. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

How often do you get the chance to be a founding member of a team building a game-changing delivery experience that will WOW customers? If you're excited to join a startup-style team, contribute bold ideas, and shape Amazon's delivery future with an impact visible at the SVP level, this is the opportunity for you. The Add to Delivery team is looking for a strategic product innovator to lead the Forward Deployment of Inventory through Delivery Vans. In this role, you’ll define the vision for forward-deploying inventory to fulfillment nodes, curate the selection to meet local demand, and continuously improve through experimentation. You'll identify and eliminate friction points for this initiatives, driving innovation and delivering a net-new, delightful customer experience. The Senior Product Manager for this role demands a deep understanding of Amazon’s network, a keen focus on customer needs in selection, and curiosity to experiment your way toward new solutions. The ideal candidate is an experienced product leader and team builder with a track record of exceptional results. You excel at building strong cross-functional relationships, thrive in dynamic and ambiguous environments, and can manage multiple priorities with ease. You possess excellent judgment, high standards, and strong written and verbal communication skills. You dive deep into complex challenges but deliver simple, innovative solutions for customers. You are a trusted partner, a persuasive communicator, and someone people love working with. Most importantly, you are driven to pioneer new experiences, put the customer first, and challenge the status quo.Key job responsibilities1) Develop product vision and build product roadmap in coordination with several teams. Create buy-in for the product vision both internally and with key external partners2) Think big and global about the needs of our customer (both end customers and network) . Drive innovative selection initiatives from end-to-end that will delight the customer and improve our business3) Approach complex business problems, aligning divergent stakeholder teams to a common plan4) Partner cross functionally (business, engineering, UX, finance teams) to drive innovative features that are demonstrably impactful in shaping the customer delivery experience.5) Use high judgement to make critical tradeoffs, assess benefit and impact of new features and deliver without compromising long-term thinking and customer experience.6) Passionately advocate for the customer, integrate strong and clear analysis and business rationale into sound decision making.7) Demonstrate the ability to manage multiple projects and partner relationships, including work prioritization, planning and delivery.8) Comfortable with end to end experimentation to test hypotheses and develop features.9) Knows to have fun!About the teamWe consider ourselves a start-up team with a big vision, a charter to build and “anything is possible” mindset when faced with highly ambiguous and complex problems. We are a highly collaborative and high-energy team that isn’t afraid to swing for the fences or exceed expectations even on tactical projects.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products- Experience in managing selection/product category ...

As an Audit Specialist, you will work with Amazon technical business leaders (such as hardware and software engineering leaders and technical program managers) to conduct internal program reviews, facilitate external audits, and manage security risk.Amazon Web Services (AWS) is the leading cloud provider, providing infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’s multi-tenant infrastructure. Governmental organizations are also looking to, and depending on, AWS for cloud solutions and services. Amazon Security is looking for an Audit Specialist who will contribute to a small but growing audit and risk management team who supports government workloads.The person hired in this role will be responsible for assisting with the System Organization Controls (SOC) audits of US Dedicated Cloud regions. In furtherance of that effort, you will engage with external auditors to understand their needs and procure audit artifacts. You will also engage internally with AWS teams to explain audit requests, review evidence, and understand AWS processes. In addition to SOC examinations, you will conduct internal reviews to identify risk, design and implement internal controls, and meet with stakeholders to remediate audit findings. You will also be expected to develop competency in, or already have a working knowledge of, other regulatory requirements such as Sarbanes-Oxley Act (SOX) audits. You will coordinate with your commercial audit counterparts to complete large projects and leverage best practices. The team you will be part of leads a security risk management program. As a member of the team, you will help assess risks and determine areas for internal audits based on risk. In this role, you will gain valuable exposure to many areas within AWS. You must be able to work independently and remain flexible. You will need to prioritize workloads and maintain strong attention to detail in a fast-paced environment. You must be able to understand complex business processes and identify internal control gaps and risks. You must have good analytical skills, solid business judgment, and the capability to drive results. An ideal candidate for this role will have experience tackling challenging problems that span multiple organization units and developing solutions. The candidate will have strong audit, internal control, and information technology knowledge. A person in this role must have the ability to interpret contractual and regulatory compliance obligations and assess AWS compliance. This position requires coordination, communication, and buy-in with various teams. The ideal person is self-driven, works well with others, and can build long term relationships across AWS. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilities• Interpreting contractual and regulatory audit and compliance requirements and developing plans for AWS compliance • Coordinating with external auditors and AWS service and operations teams to obtain audit evidence • Working across a wide variety of AWS teams to assess internal controls, identify opportunities for improvement, and document conclusions• Tracking audit remediation actions and driving corrective actions • Conducting internal reviews and risk assessments• Partnering with AWS’ commercial business to establish best practices About the teamOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.BASIC QUALIFICATIONS• 5+ years working in audits, internal control, or process improvement at a large scale• Experience advising peers and managers and working across teams to achieve objectives• Ability to design processes to achieve business strategies • Current, active US Government Security Clearance of TS/SCI with Polygraph ...

Ring is looking for a customer-obsessed, detail-oriented Learning Systems Manager to provide workload guidance, oversight, stakeholder communication, and analytics/reporting for the Learning Experience Design team as part of the Ring Customer Support Organization. You will anticipate bottlenecks and balance business needs to move projects forward quickly. You thrive and succeed in a fast-paced environment and are not hindered by ambiguity or competing priorities.This role requires excellent project management skills, problem-solving abilities, and strong communication skills. Above all, you must possess a passion for learning and contribute to team and customer success.Key job responsibilities• Manage the LMS vendor relationship and manage upgrades and customization.• Oversee implementation of the selected Learning Management System (LMS) and manage day-to-day operations and support of the LMS.• Partner with Workforce Management to keep reliable LMS registrations, logistics, admin permissions, marketplaces, and groups for all audiences.• Build mechanisms and outreach efforts for sites to access, manage, and troubleshoot LMS issues as needed.• Provide LMS support to both internal stakeholders and external users.• Document standard operating procedures around daily business processes.• Lead system upgrades and system changes and related technical requirements of all learning technology platforms.• Communicate updates through extensive written material to keep leadership and stakeholders informed.• Manage licenses and contracts for technology tools.• Manage legal and information security reviews and evaluations for new and proposed technologies. • Own training completion reporting processes, including data analysis and presentation of insights to leadership.• Collaborate closely with Business Intelligence (BI) and Operations (Ops) stakeholders to align learning initiatives with organizational goals.• Manage projects and processes in an entrepreneurial environment requiring strong multi-tasking abilities. • Travel may be required.A day in the lifeIn this position, you will evolve the learning systems strategy and execution for Ring operations learning. You will oversee and work directly on learning systems that utilize your expertise in instructional technologies, vendor management, and human performance technology to enhance the performance of Ring associates. The solutions you create will enable improved learner experience and provide quantifiable data. You should have people leadership experience, experience working across global locations, expertise in developing and maintaining strong business relationships, and collaborating across parts of a business. This includes assessing technology requirements, ensuring ongoing accessibility to learning systems at all sites, testing learning solutions prior to launches, and developing reporting mechanisms including dashboards for managers and supervisors.About the teamOur team is dedicated and responsible for the learning and development of Ring Customer Support organization. We design, create and develop learning solutions to enhance associate knowledge around our products and services to provide a first-class customer experience. We offer learning programs that support new hire onboarding, product knowledge, troubleshooting, the customer experience, coaching, leadership development, and specialty training.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Familiarity with xAPI, SCORM, LMS, LRS.- Experience managing large-scale technology implementations.- Familiarity with tool integrations using APIs and scripting.- Knowledge of current trends in learning technology, as well as key tool sets and their potential applications in training.- LMS ownership experience in a large-scale, corporate environment, including end-user training and day-to-day support. ...

The Team: Innovation is part of our DNA! The Amazon Fresh Core Processes team is looking for a program manager that wants to join an ambitious and driven team that is changing the landscape of retail. This role includes ~25% travel to Amazon Fresh Stores nationwide. The Role: As Program Manager on the Core Process team, you are the glue bringing together cross-functional teams to deliver efficient, accurate, and simplified field processes for the stores. This role is responsible for developing field processes for Inbound retail store processes. Our ideal candidate will work back from core customer needs to develop new standard operating processes that improve efficiency and inventory accuracy. You will consistently work with external and internal stake holders including the category team, in-stock team, external vendors, and the store teams that you will serve. You will use data to track the effectiveness of the inbound programs as well as areas of opportunity for further training or process innovation.Key job responsibilities• Drive the expansion, improvement, and simplification of inbound processes within Amazon Fresh Stores.• Explore, test, and roll out new store processes.• Champion these store programs and develop training to allow the inbound programs to scale.• Monitor store’s execution and progress on key performance indicators. Assess data to make decisions on process iterations.• Work side by side with store teams to test new initiatives and to understand pain points.• Collaborate with key internal and external stakeholders to improve processes and communication mechanisms.• Build respect and credibility with individual contributors, stakeholders, management peers, and executives.• Create and monitor metrics to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership.• Innovate on behalf of your customer, identifying and building solutions to reduce labor hours in tasks and improve team efficiency.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ Field and or Corporate Retail experience- 3+ yrs Supply Chain experience ...

Selling Partner Trust and Store Integrity (TSI) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners, vendors and Amazon from fraud, counterfeit, and abuse as well as providing world‐class support and building loyalty with Amazon’s millions of selling partners. The Special Projects and Investigations (SPI) team within TSI protects Amazon customers and stores by launching investigative projects and detection mechanisms by deep diving key events within the bad actor lifecycle to detect abuse at the earliest point and close the gap for bad actors. Our growth requires highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Key job responsibilitiesWe catch bad actors and stop online fraud. It’s fun! It’s hard! It matters! We are passionate about protecting our selling partners and customers from bad actors and want a candidate that shares that passion. Amazon is one of the world’s most trusted companies, help us keep it that way! To achieve this, we are looking for an experienced Risk Manager to join our team with background in risk/digital fraud, abuse, or infringement, to conduct critical, high impact, quick-turn investigations and make high judgement decisions. The ideal candidate should be passionate about using and understanding data to discover bad actor trends and help us ensure that customers make great purchase decisions and our selling partners using Amazon are successful listing and selling their products. Your decisions will help proactively identify risk and take direct, high confidence actions to protect Amazon customers, selling partners, and help maintain the overall health of Amazon's WW stores.- The ideal candidate has a proven track record of delivering results in highly ambiguous and fast-moving environments. - Lead and support the team in responding to, investigating, managing and resolving high-impact incidents around product authenticity (counterfeit, trademark, copyright) and safety issues.- Use high-level judgment to own complex investigations and enforcement decisions driven through data.- Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.- Own and/or manage projects designed to improve operational and process efficiency.A day in the lifeThis role is focused on delivering results by identifying and enforcing bad actors. Each day is different as new behaviors and trends are constantly discovered. You will be making high judgement decisions and taking direct actions to stop bad actors on WW stores as early as possible. While taking direct actions you will need to share your observations and trends with partner teams to constantly improve detection mechanisms. You and the team are on the front lines of protecting Amazon customers and stopping abuse in our stores.About the teamOur team is comprised of experts in the risk domains like fraud, cybersecurity, data security, internal risk, threat intelligence, regulatory compliance, vendor risk, etc. with strong data analysis skills and and judgement. We complement specialized skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats, move quickly, and are frugal to the core by doing things ourselves whenever possible. We speak 15 different languages, value diverse experiences and natural curiosity, and celebrate learning and taking risks. We make mistakes, learn from them, and support each other.Our work is to solve hard puzzles - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experienceBachelor's degree or equivalentExperience handling confidential information ...

The Workplace Health and Safety (WHS) Operational Excellence (OpEx) team is committed to the continual improvement of our people, processes, and performance to position Amazon as an industry leader in safety excellence. Drawing from field expertise, OpEx partners with cross-functional teams to resolve global challenges and proactively support our 8,000+ WHS professionals. We partner with process owners to understand causal effects leading to defects, leverage process improvement methodologies to drive efficiency, and implement change to optimize safety performance and create a culture of safety excellence.Amazon is seeking a Program Manager to join the Operations Excellence (OpEx) division of the Workplace Health and Safety team. In this role, you will collaborate with leaders in WHS/EHS, Operations, Engineering, Risk and other cross-functional teams to understand challenges, develop solutions, and drive process improvement within safety programs and initiatives impacting all global business units. The OpEx Program Manager will develop a strategy for using internal resources to provide the most beneficial outcomes in reducing operational risk, streamlining EHS business processes, and driving scalable implementation. The OpEx Program Manager will identify best practices, facilitate sharing across business units, and support the integration into organizational standards. This role will also actively benchmark internal programs against external initiatives, measure program effectiveness, and identify best-in-class solutions to help solve current and future business challenges. As such, this role requires a candidate who enjoys developing processes, leveraging technology to implement best practice solutions, and scaling new ideas to the business while also delivering results. Key job responsibilities• Strong emphasis on developing scalable mechanisms/tools to support benchmarking, program optimization, and continuous improvement of new and existing WHS programs• Partner with internal stakeholders to deep dive current challenges, understand pain points, and use feedback to iterate program improvements• Develop centralized solutions (processes, procedures SOPs, etc.) for implementation of program improvement efforts across business units• Develop and refine strategies for internal and external benchmarking of new and existing programs and processes. • Establish baseline KPIs and goal objectives to evaluate program effectiveness and areas of improvement. • Conduct postmortem program evaluations and identify strengths/weakness, effectiveness, and opportunities for revision to ensure continual improvement.• Provide guidance and oversight to ensure compliance with all internal Amazon safety policies. • Author regular weekly/monthly/quarterly business updates for project portfolio, ensuring clear visibility of key objectives, milestones, and performance toward goals• Position includes travel up to 25%• We are open to hiring candidates to work out of the following locations: Nashville TN, Bellevue WA or Arlington VA.A day in the lifePLEASE NOTE: This role requires frequent collaboration with teams located in multiple geographies and time zones. All Program Managers are required to be on-site 5 days a week at an Amazon corporate office or location. • We are open to hiring candidates to work out of the following locations: Nashville TN, Bellevue WA or Arlington VA. • Some travel may be required up to 25%.BASIC QUALIFICATIONS- 5+ years of program or project management experience- 5+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience- Experience implementing repeatable processes and driving automation or standardization- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience defining program requirements, developing procedures, implementing goal objectives, and using causal data to determine process improvement- Experience creating/implementing best practice sharing and point of improvement mechanisms across multiple regions and business units- Familiarity using AWS service tools and technologies (ie. Amazon Q Business, Quicksight, LLMs, etc.)- Understanding of regional/federal regulations and Amazon safety policies to ensure compliance- Demonstrated effective business writing through clear, concise narratives to document project updates, convey deep dive findings, and provide periodic program updates to leadership- Experience with ASANA, Excel, Microsoft Office and other Project Management tools- Bachelor’s Degree from an accredited college or university ...

Are you looking for an exciting role where you can analyze and develop a program end-to-end with big improvement impacts for our customers? The Santos Supply Chain Security, Compliance, Privacy and Trust team is looking for a talented, self-motivated Security Program Manager (PM) who possess a unique balance of security and compliance proficiency along with program management skills to join our team. This security-focused Program Manager will support a business-level security team by:* Building and supporting team programs and providing program management and business intelligence support* Defining, measuring, and utilizing project/program KPIs* Identifying and driving continuous process improvements across the various programs comprising the security team * Being the glue that is able to keenly prioritize and manage dependencies across teams/stakeholders* Interacting and communicating with program stakeholders and leadership on status, develops, escalations* Resolving roadblocks through driving trade-off decisions to move work forwardThe successful candidate is passionate about operational efficiencies and data analysis. We have a team culture that encourages ownership, diversity, inclusion, and innovation. We expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. We expect this person to balance their unique perspective with those of the diverse perspectives of the team and its stakeholders. You will act as a leader who can prioritize well, communicate clearly, and have a consistent track record of delivery. You are proactive in removing roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment. You will be a positive influencer across diverse teams, be able to effectively rally support for your initiatives and be able to drive simple, scalable solutions to meet customer, security, and business expectations. You are able to handle business escalations with a data-driven approach and high judgment.The candidate must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change.Key job responsibilitiesKey responsibilities will include:* Develop, maintain and manage the operating procedures for all aspects of the security program.* Identify, assess, manage, remediate, and track activities and lead weekly/monthly/quarterly business reporting to leadership and stakeholders * Coordinate and drive program enhancements including mechanisms to improve documentation and actively monitor metrics to advance program effectiveness.* Drive process improvement by identifying risks/opportunities in strategies and/or org structure(s), effectively force multiplying where possible and applicable* Lead the strategic direction of tools to track tasks on the team with the goal of producing meaningful metrics and proposing solutions based on those metrics* Collaborate with multiple internal teams to drive process improvements, measure effectiveness and enhance documentation and data visualization* Drive efficiency across our team, particularly in terms of managing large volumes of disparate data, on different platforms, and to support different technical disciplines (governance, compliance, controls testing, data security analysis)* Possess high proficiency in the use of management and collaboration tools; have strong attention to detail and polished communication skills* Drive security campaigns across multiple business units that involve working with technical partners (software developers, technical program managers) for issuing, tracking, remediating ticketsBASIC QUALIFICATIONS* 7+ years of program management experience with a proven track record of delivery following Project Management principles* 7+ years of security and compliance experience* Bachelor’s degree or relevant work experience equivalent* Excellent written and oral communication with multiple levels of leadership involving both business and partner sides of the business* Demonstrated passion for understanding ambiguous, complex business problems and driving high-quality and innovative solutions* Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules* Experience developing and delivering on project milestones* Experience with automated self-service reporting tools (Tableau, XLS, Quicksight, etc.) ...

The Selling Partner Growth team is a new and growing business-tech team, focused on accelerating the growth of businesses in our global stores through new opportunities to attract and optimize valuable selection, build long-lasting relationships with Amazon, and enhance the Buying Customer experience. Come join us as we define the future of Selling Partner growth in our stores.You will be directly responsible for identifying and driving improvements that enable Selling Partner growth, partnering with product, science, regional business teams (among others) to influence the priorities of senior leadership. Your role will deliver a holistic global approach, operating as a thought leader in the SPX organization and connecting the dots between regions. You will establish what success looks like and drive the strategic roadmap of solutions to unlock growth and enable sustainable profitability. This will involve creating casual frameworks to connect growth inputs (e.g., selection, Buying Customer experience, Selling Partner experience) to outcomes, leveraging data and anecdotal insights to identify top opportunities, inventing new solutions to challenging problems, influencing product decisions, and driving closure by connecting these product decisions to business outcomes. This work will have a direct impact on our Topline growth, Selling Partner Cost to Serve, and influence short and long-term capital investment decisions.BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience building, executing and scaling cross-functional marketing programs- Experience leading go-to-market for consumer software or hardware product launches ...

Project Kuiper is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Project Kuiper will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.Our team owns the network transit services and related network capabilities that unlock customer value across all Kuiper verticals (Government, Consumer, Enterprise). This includes services like public internet access, private cloud connectivity, on-premises customer links, and layer 2 transit. The team partners closely with Kuiper's business units to identify high-value connectivity needs and develop innovative network services to meet customer needs.Key job responsibilitiesYou will be responsible for driving the technical vision and roadmap for Kuiper's network transport services. This includes:* Defining the core network transport services and APIs that will power connectivity for all Kuiper customers* Working closely with engineering to design and deliver highly scalable, reliable, and performant network capabilities* Ensuring tight alignment between the network services and the needs of Kuiper's vertical business units* Identifying opportunities to create unique, high-value network services that drive adoption and usage of the Kuiper network* Partnering with other Amazon teams like AWS to unlock synergies and deliver seamless networking experiences for customers* Defining the operational model and key performance metrics for the global network transport servicesThe ideal candidate will have deep technical expertise in networking and distributed systems, as well as experience driving the strategy and execution of complex infrastructure products. Strong communication skills and the ability to influence stakeholders at all levels are also essential.This is a unique "zero-to-one" opportunity to build the foundational network services and APIs that will unlock transformative value across Kuiper's government, consumer, and enterprise verticals. If you're passionate about the potential of space technology to transform the world, we want to hear from you.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.A day in the lifeYou will work directly with customers, engineering teams, and operational stakeholders to define Kuiper service offerings via expertly crafted working backwards, business requirements documents which will be translated into product and engineering deliverables.BASIC QUALIFICATIONS- 7+ years of technical product or program management experience- 3+ years of experience in networking technologies, distributed systems, and cloud architecture ...

At Amazon, trust is of utmost priority and we strive to deliver customer-obsessed and privacy sensitive shopping experiences. We are looking for a customer-obsessed person who is passionate about privacy. You will deep dive into privacy compliance issues across multiple business lines and work with internal stakeholders to ensure privacy requirements are promptly addressed. If you are interested in enabling exceptional privacy and data management standards for customers, energized by a fast-paced and evolving environment, can deal with ambiguity, thrive at working independently and efficiently to address issues for internal stakeholders, and enjoy improving the processes you are a part of, this role may be a fit for you.You will partner with a large set of business and technical leaders to implement both processes and tools to raise the privacy bar. You will evaluate new products and services to identify compliance obligations and help design solutions to meet them. You must be able to thrive in a fast-paced environment with high complexity and ambiguity. Key job responsibilities• Conduct privacy compliance reviews and make determinations related to DSAR, Deletion, and Retention for a wide range of technical products, devices, and services. • Identify privacy related issues and effectively manage escalation and exception processes, including communication to leadership as needed. • Develop, improve, and maintain procedures and SOPs used by privacy reviewers. • Work with stakeholders such as privacy, legal, policy, and engineering teams to ensure sound protocols are in place to manage evolving privacy obligations. • Contribute to improvements to privacy review processes, mechanisms, and tooling. • Assist in maintaining other privacy-focused documentation including procedures and internal guidelines. • Support cross-functional projects to address emerging global privacy obligations.• Audit services and drive remediation.• Policy Engine reports evaluation and remediation A day in the lifeThe ‘day-to-day’ aspect of this role will working with engineering and service teams to review Amazon Shopping services for compliance with global privacy obligations related to DSAR, deletion, retention, and other privacy policies. You will be responsible for working to help identify and resolve issues around how data is used, retained, and returned to customers. Additionally, you will spend time working to develop mechanisms for ensuring a consistent privacy experience through work with partner teams and across the broader Amazon environment.BASIC QUALIFICATIONS- 3+ years of experience in an information security, privacy, compliance, risk management role or role with comparable experience.- Bachelor’s degree or relevant work experience. ...

The Home Design Team is a team of Program Managers and Catalog Specialists that are trained in Interior Design. We leverage our business acumen and design expertise to deliver creative solutions and program management support for Amazon’s Generative AI, Machine Learning, and 3D Visualization initiatives.We are looking for a highly skilled Program Manager to plan, build, and manage innovative shopping experiences helping customers browse products in immersive, visually rich environments.This role requires scoping and creating project plans and goals, developing efficient processes, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management, and executive presentation skills are essential. The position will be part of an exciting, fast moving and growing team. The ideal candidate has experience in program or product management in an interior design, photography, videography or design-related field. They are highly analytical, have excellent written and verbal communication skills, and are able to deliver on multiple projects in parallel. They are able to move quickly, spot risks, ask the right questions, clear blockers, and deliver results.Key job responsibilities- Develop program goals and project plans - Set the highest standards for efficiency and effectiveness in cross-functional operations- Track deliverables against work back schedules to ensure on time delivery- Communicate team progress to broader organization and to leadership- Manage a team of internal contractors and drive collective progress and results- Perform QA and compliance checks for customer-facing products and develop mechanisms to scale audits- Influence partner teams to enhance tools and systems based on program findingsBASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalent- Proven analytical skills and demonstrated ability to manage the business “by the numbers”; strong skills in Excel (e.g. pivot tables, lookups) and experience writing and editing SQL queries- Experience working in Interior Design, Architecture, Retail Furniture Design, Visual Merchandising or product Marketing- Attention to detail and capability to work on multiple projects in parallel- Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented- Desire to work in a fast-paced, challenging environment ...

Amazon strives to be the world’s most customer centric company. To support that, Retail Business services (RBS), Brand Experience (BX) organization creates, builds and leads innovation for Brand Owners. We enable brands to develop, launch and grow products to improve CX and their business in the Amazon store worldwide. We achieve this by building self-help tools, recommendation, business impact, customer preferences, and trends leveraging customer feedback. We are seeking a Principal Program Manager to lead our BX initiative. This role will build and develop products and self-help tools for WW brands to help them improve CX and grow their business, owns the vision and long-term roadmap, and drive teams to execute on that vision. The role will be responsible for setting the direction for the portfolio of products/program/offerings, define goals, prioritize features according to customer value, prepare launch & identify GTM strategies for the portfolio. The Principal Program Manager is a bar-raising communicator, both verbal and written, and is a well-respected leader within the business. This role requires the ability to influence across stakeholder teams to drive alignment and requires a highly effective and established leader to navigate effectively and develop the team. This role requires clear articulation of complex problems and proposed solutions and requires high judgement to ensure the right leaders are involved in decisions and regularly informed on progress. This role aligns teams towards clear priorities and advocates for investment delivering large, complex business initiatives, with clear mechanisms that audit progress towards shared goals and regularly reports results to ensure long-term business success. This leader collaborates across VP-level organizations including, Return and re commerce, Amazon Catalog systems & Services, Amazon Customer Experience Teams, Amazon Selling Partner Services and Amazon Private brands to join forces on shared Business Priorities.Key job responsibilitiesAs a Principal Program manager, BX in the team, you will:- Identify opportunities to improve Brand Experience on Amazon and translate those opportunities into product Mentor and guide the product and program managers in our organization and hold us to a high standard of product/program, technical rigor and excellence.- Design and lead roadmaps for complex self-help tools to help Brands while creating long term value for our shoppers.- Work with our engineering partners and draw upon your experience to make right trade-offs, unblock them and build synergies between multiple tech and product teams. - Be responsible for communicating our innovations to the broader internal & external teams, community.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

We seek a Program Manager that can apply customer obsession towards building programs that support Amazon's Black Business Accelerator. Your work will directly help build sustainable equity and growth for Black entrepreneurs by enabling their success as sellers. We are seeking an experienced Amazonian with a high-judgment and a deep business orientation that could be used as we innovate internal alliances with other Amazon Teams to build our new SBD go-to-market strategies.This highly visible role will internally work within Amazon to build go-to-market (GTM) strategies, drive revenue, establish partnerships, with leadership across the company to propel and amplify business growth of the undiscovered and small business partners on the Amazon stores. This can include deal management or partner development with other programs, like AWS or Alexa, to drive GTM plans for a product or service for the SPs in USBA.The ideal candidate is highly motivated, extremely organized, and collaborative orchestrator. They are a skilled facilitator and have an unbridled passion for data and strategy, with strong brand marketing, leadership, and stakeholder management skills. Key job responsibilitiesKey job responsibilities • Owns the Internal Strategic Amazon Partnership model critical to recruit new and existing selling partners into the Undiscovered and Small Business Accelerator. As the dedicated team focused on increasing benefits, solutions and pathways for Black, Woman-owned and Hispanic business owners to success on Amazon.• Owns the development and launch of an internal council focused on increasing opportunities for undiscovered businesses from diverse populations• Creates, optimizes and drives adoption of critical mechanisms required to ensure long term expansion and success• Plans and executes round table discussions with key external and internal stakeholders• Works with key internal and external stakeholders, including the BBA Advisory Council, to identify, drive and scale solutions that benefit Black business owners• Track and report program learnings and effectiveness to internal stakeholders • Look around corners to sport emerging issues and proactively lead the development and execution of new opportunities• Manage and collaborates with a large group of stakeholders to inform program benefits A day in the lifeThe candidate will think big to deliver new ideas and creative approaches to constantly improve the experience of BBA participants by mapping proposed solution to the expressed pain point of the selling partners. They will think strategically about how to develop and report metrics and KPIs that will inform the BBA Advisory Council and internal council agendas. They will think creatively on how the BBA Advisory Council expertise and executive presence can be used to drive collaboration with other organizations in the space. The candidate embraces ambiguity, ramps up quickly on complex issues. They will utilize their attention to detail, experience in program management, and excellent written communication skills to ensure high quality results.About the teamThe Sustainable Business Development team pursues strategic opportunities with internal and external partners to afford both managed and self-managed selling partners access to critical business resources - such as capital, community mentorship, and customer acquisition solutions. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. The Product Safety policy lead will own analysis and risk assessment activities required to formulate WW product safety polices. They will serve as our go-to subject matter expert for difficult questions regarding the optimal policies required to make scalable decisions related to product safety. In this role, you will work closely with corporate counsel, legal, business teams, selling partner experience and support teams, operational excellence, product, BI and data science/engineering teams to deliver high-impact end to end product safety solutions. Think of this role as a non-technical “solution architect” where you will be given the autonomy to develop a strategy and build effective controls to ensure WW customer safety. About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

Are you interested in working with the largest ISV and Technology organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:* Long term development of Customer vision and strategy* Engage with customers to understand their business drivers and customer portfolio* Identify & develop specific opportunities and supporting business cases* Demand creation, deal shaping, including estimations and deal pricing* Identifying and positioning appropriate contracts for Opportunities* Contract negotiations & follow on for SOW signature* Identify potential opportunity & delivery risks, and define Mitigation plan for such risks & issues* Providing Executive Oversight for delivery of projects in account, ensuring high quality delivery* Leading innovation and scoping workshops with Customers* Act as single person of contact for Customer executives, developing deep, trustful relations* Educate customers on AWS services and translate those into a clear business value proposition* Envision and inspire customers* Coaching Customer and Partner teams to be self-sufficient.About the teamAmazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 7+ years of external or internal customer facing, complex and large scale project management experience- Bachelor's degree, or 7+ years of professional or military experience ...

The Low ASP Economics and Experiences (LeeP) team is looking for a Program Manager to help expand the Virtual Multipack (VMP) program. VMP bundles existing products with themselves to create custom pack sizes, removing the need to create corresponding physical hard bundles. VMP enables Retail teams to drive pack hierarchy strategies to reduce cost-to-serve through consolidation with multi-unit shipments and primarily addresses pack size gaps for <$25 selection that customers frequently purchase in multiples. Typically, VMP is offered as a pack size variant of the base ASIN, allowing us to utilize the search relevance, reviews, and price matching rules of the base ASIN for the VMP. However, there is also flexibility to suppress the base ASIN in cases where the single pack offer is LTFCF negative.In this role, the Program Manager works closely with Category Leaders, Business Operations Specialists, Selection Managers, Vendor Managers, and vendors to leverage VMPs in to drive growth and savings across Low ASP categories. The Program Manager will work closely with Economists, Data Scientists, Product Managers, and Program Managers to create these VMPs and manage the business. They will also track and communicate the status of associated financial goals.The Program Manager is a business owner who understands key levers to drive VMP growth and deep-dive projects through completion. This individual embodies ownership and has a track record of driving projects to completion. Key job responsibilities* 4+ years of program or project management * Experience using data and metrics to drive improvements * Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership * Results-oriented–ability to motivate, influence, and manage internal and external stakeholdersPreferred Qualifications:* Prior experience in Retail or FBA organizations* Excellent project management skills * Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior leadership * Experience contributing to technology decisions and strategy related to a productA day in the life• Drive growth of the VMP business through VMP creation and enabling new experiences, driving traffic to VMPs.• Establish reporting mechanisms to help deep dive the business.• Participate in weekly business reviews, owning deep dives into metrics as required.• VMP hygiene/troubleshooting – Works to ensure all VMPs are live and have the correct CX (not suppressed, variated on detail pages, not duplicative of hard bundles, properly priced, etc.)• Work with catalog associate team to update their SOPs and scale VMP troubleshootingAbout the teamThe Low ASP Economics and Experiences (LeeP) team’s vision is for Amazon to be the preferred place where customers shop Everyday Essentials (EE) products.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Team: Innovation is part of our DNA! The Amazon Fresh Core Processes team is looking for a Manager for Culinary Operations Program Management that wants to join an ambitious and driven team that is changing the landscape of retail. This role includes ~25% travel to Amazon Fresh Stores nationwide and includes leading a small group of program managers.The Role: As the Manager of Program Management for Culinary on the Core Process team, you will define the operational strategy for our Amazon Fresh Kitchen processes that will bring efficiency and ease to associates while delighting our customers. Our ideal candidate will work back from core customer needs to develop operating strategies and processes in Amazon Fresh Kitchens. You will work consistently with stakeholder teams to help operationalize new culinary initiatives for our customer and remove roadblocks for store teams. You will use data to track the effectiveness of your programs as well as areas of opportunity for further strategy iteration, building a roadmap for the Kitchen Operation in Amazon Fresh. Key job responsibilities• Define the operational strategy and roadmap for multiple formats of the Amazon Fresh Kitchen operation. • Define the associate culinary tech and inventory management tech required in our kitchens. • Consult with key partner teams and field leaders to solve quick pain points while defining and building longer term strategies. • Build programs that deliver an improved customer experience while delivering efficiency and cost savings. • Build a change management approach in our kitchens for the introduction of new programs, equipment and/or recipes. • Create and monitor metrics to demonstrate progress towards goals, provide new insights, develop business cases, and allow for regular updates to senior leadership• Manage cross-functional project teams while collaborating with key stakeholders to improve processes and communication mechanisms• Build respect and credibility with individual contributors, stakeholders, management peers, and executives• Spend ~25% of your time in the field launching, supervising, and iterating on new/improved processes BASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements- 5+ years leading in a culinary operation- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of experience using Microsoft Excel- Strong verbal and written communication skills- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment- Self-motivated, able to work both independently and collaboratively within a team- Willingness to work ~25% of your time in stores, this may include travel ...