Project/Program/Product Management--Non-Tech

Operator Tools empowers Amazon's software builders to safely and reliably operate their services in production by providing them with tools that enforce change safety and enable operational insights with minimal friction. Our customers rely on us to understand the impact of changes they make to their services and underlying infrastructure, regardless of the scale of their deployment.A software builder becomes an operator when taken away from building and deploying code. Specifically, this includes on-call and incident response, retrospectives, remediation plans, taking corrective actions, setting up metrics and monitoring, operational readiness verification, and application safety and security reviews and improvements. Because of the business-critical nature of these actions, engineering teams are looking for ways to streamline these processes without causing more operational load. Our builders want to operate their services with minimal interruption and friction, and to avoid needless complexity and distraction. This enables them to do more of what they love: build for their team’s customers.We are looking for a seasoned product manager to help shape the operational experience to provide a streamlined, integrated, and safe experience that benefits all of Amazon and reduces operational overhead for our builders. You will work on the product strategy for creating this operator experience that measurably improves software builders’ experience at Amazon.Key job responsibilitiesThe variability of operational responsibilities at Amazon means you will need to understand the landscape and challenges that face our software builders when they assume the role of an operator.* You will work cross-functionally with engineers, other product managers, program managers, and senior leaders. The team is at the center of Amazon-wide initiatives that limits human access to infrastructure and ensures safe changes to production systems.* Lead execution of the product strategy with a high-level of discipline and engagement with the development teams.* Drive adoption growth of rolled out solutions, assess open opportunities to reduce operator toil.* Work with the team that shapes these programs to create a low friction operational experience.* You will partner closely with the Amazon Software Builder Experience (ASBX) User Experience team of UX researchers and designers to understand the customer journey to design products and features that power the experiences.Mentorship and Career GrowthOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. ASBX’s product managers enjoy mentoring and on-boarding new team members through one-on-one mentoring and thorough, but kind, document reviews.We also care about your career growth. We assign projects that help each team member develop into a better-rounded product manager and enable them to take on more complex features and services over time.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.About the teamWe empower Amazon's software builders to safely and reliably operate their services in production by providing them with tools that enforce change safety and enable operational insights with minimal friction. We aim to provide our customers with efficient mechanisms to perform critical operational functions so that they can get back to building products that delight their customers.What do we mean by "the best software builder experience in the world"? It means that Amazon is the best place in the world for software builders to build great things for customers. Software builders and builder leaders know it from the insights they see—and feel it in the experience of their everyday work. Others in the industry know it—and want to come to Amazon to experience it.BASIC QUALIFICATIONS- 5+ years of product management, or relevant experience in software-or technology-focused businesses ...

Amazon Advertising operates at the intersection of advertising and eCommerce, and offers advertisers a rich array of media solutions across Amazon’s mobile and desktop websites, proprietary devices including Kindle and Fire TV, and the Amazon Programmatic Demand Side Platform. We are looking for a highly motivated Campaign and Creative Manager who is passionate about helping our advertisers make effective, analytically driven marketing decisions. Change the world as our advertiser’s “go-to” experts on Amazon Advertising’s policy, process, creative services and retail business.Impact and Career Growth:-Become a knowledgeable partner on Amazon Advertising solutions-Develop never-been-done-before executions with advertisers and internal partners during the pre-sales stage-Establish and standardize creative and operational best practices with advertisers to drive creative performance and provide frustration-free campaign launches-Grow and broaden your skills as you work in an environment that thrives on creativity, experimentation, and product innovationKey job responsibilities-Manage the planning and delivery of high quality advertiser engagements to educate advertisers on Amazon policies and creative best practices to positively impact campaign performance-Project managing the execution of complex advertising campaigns with internal Design, AdOps, Sales, Quality Assurance and Account Management teams as well as external stakeholders-Consulting with advertisers on creative strategy using historical advertiser and industry data-Manage the troubleshooting of sometimes complex issues surfaced during the campaign life-cycle-Dive deep on data to develop and manage process and product improvement projects with internal and external stakeholders to improve cross-vertical/cross-locale efficiencyA day in the lifeYou will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns, data-driven creative strategy recommendations and ongoing advertiser education, all aimed at helping advertisers grow their business on Amazon while upholding our end customers’ experience. You will work with our partners to deliver results that matter to our advertisers for long-term growth. This means diving deep on creative data, recommending creative testing, and providing creative insights to our advertisers. CCMs provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.About the teamThis role may support various categories/verticals based upon the needs of the business. CCMs provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills.BASIC QUALIFICATIONS- 3+ years of digital advertising and client facing roles experience- Experience analyzing data and best practices to assess performance drivers- Experience with annual brand and media planning ...

The Central Science Team within Amazon’s People Experience and Technology org (PXTCS) uses economics, behavioral science, statistics, and machine learning to proactively identify mechanisms and process improvements which simultaneously improve Amazon and the lives, well-being, and the value of work to Amazonians. We are an interdisciplinary team, which combines the talents of science and engineering to develop and deliver solutions that measurably achieve this goal. We invest in innovation, and rapid prototyping of scientific models and software solutions, to accelerate informed, accurate, and reliable decisions backed by science and data. We are looking for an experienced product manager who has a track record of delivering early stage & growth stage products that delight our customers. You will thrive in a fast-paced environment that requires strong technical and business judgement, and solid communication and project management skills. As a product manager, you will own the product vision and strategy for long-term products and rapid prototypes of science models. Our team builds distributed, scalable, and highly available systems that make econometric and machine learning models runs faster. The Research Data Lake that our team owns, combines disparate external and internal data sources to model and research all aspects of HR, including: workforce planning, recruiting, employee engagement, retention, development, employee benefits, compensation, and more.The ideal candidate will have passion for building products that utilize statistics, econometrics, data science, and machine learning. You will work with our science and engineering teams to identify features that will delight customers, partner with business lines to develop and beta-test prototypes, and coordinate the migration strategies for product handovers. You should have keen desire to take on new and ambiguous projects and deliver business values to our customers on time. A successful candidate will be highly analytical, able to work effectively in a matrix organization, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love.This role can be located out of the Seattle, SF Bay Area, Dallas, Austin, Atlanta, Arlington, Nashville, or New York offices.BASIC QUALIFICATIONS- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Experience contributing to engineering discussions around technology decisions and strategy related to a product- Experience managing technical products or online services- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning ...

Are you passionate about revolutionizing the world of supply chain and logistics? Do you thrive in a fast-paced, customer-centric environment where innovation is at the forefront? If so, we have an exciting opportunity for you to join our dynamic SCI & AWD Operations team as a Product Manager.In this role, you will play a crucial part in shaping the future of Amazon's low-cost bulk storage and distribution network, known as Amazon Warehouse Distribution (AWD). You will collaborate with cross-functional teams to prioritize and deliver cutting-edge solutions that enhance our capabilities, optimize operational efficiency, and deliver unparalleled value to our Fulfillment by Amazon (FBA) sellers.Key job responsibilitiesOwn the product roadmap for SCI & AWD Operations, working closely with stakeholders to identify and prioritize initiatives that drive business impact and customer valueCollaborate with DC Operations, SCI Execution, Finance, XBPS Tech, and AWD Business/Product teams to define and deliver UTR capabilities and technology features across various operational stagesEnsure seamless integration of WMS UTR and supply chain execution to support diverse replenishment channels, including AFN and MCD, as well as FFCD customer needsDrive the scaling of MCD with UTR automation, expanding capabilities such as outbound shipping options, self-service channel management, and custom labeling and shipment prepChampion continuous improvement initiatives to refine problem-solving capabilities, defect management, and process optimization across inbound and outbound pathsLeverage data and insights to make informed decisions, measure success, and iterate on product strategiesBASIC QUALIFICATIONS- Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field; advanced degree preferred- 5+ years of product management experience, preferably in the supply chain, logistics, or e-commerce domain- Strong analytical skills and a data-driven mindset, with the ability to translate complex business requirements into actionable product strategies- Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams- Experience working with agile methodologies and collaborating with technical teams to deliver high-quality solutions- Proven track record of driving product innovation, process optimization, and delivering measurable business impact- Passion for customer obsession and a deep understanding of the e-commerce and supply chain landscape ...

Are you excited by invention and innovation? Do you thrive in collaborating with both internal and external stakeholders to deliver results? A part of Heavy, Bulky and Services (HBS), Amazon’s Home Services (AHS) mission is to provide in-home services which will improve the customer experience and improve customer trust when purchasing a high consideration product on Amazon. We are looking for a Program Manager to work directly with our vendor, seller and fulfillment partners to support new partners in using in-home services. This role will focus on onboarding, implementing and post launch support for sellers – this role will also look for ways to replicate specific solutions from other WW HBS partners where commonality will support scale and speed.The Program Manager role will challenge you to innovate in a growing Amazon business, and lead transformative changes with partners, with the ability to make rapid data driven decisions and invent on behalf of the Business and Customers. In this role, you will work cross functionally with members from variable teams including Customer Services; NA Hardlines Vendor Managers; Selling Partner Support, Finance and individually with sellers to grow the services business.Key job responsibilitiesThe ideal candidate has an obsession for customers and strong ownership and interest to innovate; must have proven analytical capabilities ((including ability to deep dive, root cause and permanently eliminate hazards and risks) and ability to multi-task; and can thrive in a fast-paced environment with exceptional communication and project management skills. The ideal candidate must have outstanding judgment, compassion, and interpersonal skills with the ability to work collaboratively with colleagues in many areas across the company. This role calls for an individual who can quickly earn trust to gain credibility with customers and stakeholders at various levels of the organization.A day in the lifeThe Program Manager role will be the face of services to internal stakeholders and own the business KPIs that attached to those teams. They will work on a daily basis with product and local seller (MFN) partners to identify defects across the services catalog and build resolutions. This role requires knowledge for baseline SQL to mine data for BRs as well as knowledge of other Amazon systems. Balancing the daily communication with partners will run in parallel to launching new service partners. About the teamOur team is a hyper focused on customers and improving their experience with services. We continue to work to identify how to improve and scale and are continuously building new ways to invent and simplify.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

At Amazon, we strive to be the most customer-centric company on earth. To do this, we look for the world’s brightest minds, offering an environment in which they can advocate for customers and solve complex problems on their behalf, with ingenuity and simplicity. Amazon Business (AB) represents an incredible opportunity to address a vast new market segment and customer base for Amazon. Amazon Business Customer Service (ABCS) has responsibility for creating an end to end support experience tailored to the needs of business customers globally. We, at ABCS are looking for someone who is obsessed with customers and promotes continuous improvement as a culture, is organized self-starter Program Manager to drive projects that have direct impact on the operational and financial results.The ABCS Sr. Program Manager - Operations, is a core member of ABCS organization that will partner with the Frontline Operation Leaders in the definition of Projects and Programs to drive Operational Excellence. This role would be responsible for driving Cost efficiency through Handle to Resolve ratio (HRR) and Transfer Reduction, and resolution of issues through metrics like First Contact Resolution (FCR), Time to Resolve (TTR), Follow up%, Thread stop rate. The ABCS Sr. PM is required to proactively engage with business stakeholders across the company to leverage the voice of the customer, drive continuous improvement, and launch new programs across some of the fastest growing markets in the world. A successful candidate will have experience managing complex business challenges and have the ability to influence and drive large cross-functional initiatives forward. They will have a strong bias towards data driven decision-making, and an innate ability to understand how metrics relate to business problems.This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to take high velocity decisions and be able to work and thrive in a fast-paced, high-growth global organization. Ability to influence cross functional teams, continually invent, simplify and innovate on behalf of our customer and our people Excellent communication skills and executive presence to get in front of directors and global leaders across Amazon will be imperative. This position is subject to RTO.Key job responsibilitiesDrive Customer experience and Productivity improvement through metrics such as Hold, AHT, Transfers, Follow Up, Occupancy, CPH, PTL, SA-SC and R&R.• Manage complex initiatives, delivering critical solutions, significant improvements, new mechanisms, or deprecating processes that are no longer needed. These efforts require you to work with multiple teams in and/or across organizations.• Manage initiatives as part of the strategic roadmap of the ABCS Support Organization. • Define areas of focus and opportunity supported by analysis. Develop solutions, identify owners, set delivery dates and set up mechanisms to ensure programs are on track.• Proactively identify and resolve issues that may impair the team’s ability to meet strategic, product, and technical goals.• Actively build relationships across Amazon Business teams to deliver on your roadmap. Partner with the Operation and Support Function teams on a daily basis. • Operate autonomously; drive programs end-to-end including business goals, to improve customer experience.• Communicate clear and concise expectations and requirements with Program/Project stakeholders. Capacity to present well-reasoned and data-driven proposals in both verbal and written form.• Create a culture across the organization, of listening to the Voice of the Customer (VOC) and enable mechanisms for percolating VOC across layers of the organization.•Present metric progress in WBRs and MBRs to a wide range of audiences including Directors and VPs. About the teamIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanBASIC QUALIFICATIONS- 3+ years of team management experience- 3+ years of program or project management experience- Bachelor's Degree in a relevant field or equivalent education/work experience- - Prior experience in managing support teams and operations.- - Excellent analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations, and drive actions- - Excellent planning, organizational and time management skills- - Desire to work in a fast-paced, highly ambiguous innovative culture- - Proven ability to influence at all levels and across all departments- - Fluent written and oral English communication skills across various functional areas, and within all levels in the organization (business and executive)- - Exceptional organization skills and ability to organize and manage multiple tasks simultaneously ...

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust, the Escalation Management & Prevention Team, part of Selling Partner Support, is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The Selling Partner Support team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager with strong analytical and investigative skills to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping ensure customers make great purchase decisions and that brand owners and sellers are successful selling their products. This role involves interacting through several channels and using large data sets to identify potential risks, discovering patterns of risks, and performing in-depth analysis. Key job responsibilities· Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations.· Take the leading role in drafting and presenting deep-dive documents clearly and concisely using Amazon Writing guidelines in responses to senior executives.· Identify gaps and risks in Amazon's current mechanisms and policies and recommend solutions to product/policy owning teams.· Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.· Effectively prioritize opportunities in an ambiguous environment.· Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen.· Use high-level judgment to own complex enforcement decisions.A day in the life· Deep dive incoming L8+ escalations, identify and complete initial resolving actions.· Complete initial draft of Write-Ups(WUs) and identify root cause gaps.· Set and lead meetings with program and partner teams to develop preventatives working through any disagreements that arise.· Deliver WUs within designated SLAs.· Identify and drive or contribute to projects that improve EMP processes, reduce customer risk, and improve seller experiences.· Investigate and close ad hoc requests brought by leadership. About the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

At Amazon, we are obsessed with customer trust. Security Industry Specialist, Governance enables Amazon business leaders to consistently and defensibly classify their data, ensure it meets the highest data handling standards and maintain Customer Trust. We assess risk, classify data and systems, scale adoption through automation and enable the business to guard the confidentiality and integrity of Amazon and customer data. Our teams span over 10+ countries worldwide, and our focus areas include: security intelligence, application security, incident response, security operations, risk and compliance, acquisitions and subsidiaries, and external partner security. Our mission includes instilling awareness to safeguard all customer and employee data, applications, services, and assets. To accomplish this, we work with Amazon organizations to build security best practices into enterprise-wide systems. Our guidance and leadership equip our partners to maintain high security standards. This team dives deep into security technologies and continuously raises the security bar across Amazon’s Stores, Digital, and Other (SDO) by tackling complex engineering problems that require widespread support and multi-year execution plans.Amazon Stores Security is looking for a Security Governance Specialist to focus on data classification and handling programs and projects. This role is foundational to support cross-functional initiatives to modernize and scale our long term security vision for customer trust, solving our most challenging problems with novel solutions. In this Security Governance Specialist role you will work with cross-functional teams of technical and non-technical key stakeholders to define and operationalize strategy and interpret, communicate, and drive full lifecycle security projects. Key job responsibilities- Lead and manage initiatives to modernize the data classification program to support the growing use of Gen AI;- Partner with teams across SDO to refine automated data classification capabilities;- Enable seamless data handling compliance based upon classification of data;- Understand the Business Information Security Risk and provide the required data classification and policy consultation. Identify the problem area and provide scalable solutions in the Information Security Policy space.- Understand and manage cross-functional requirements to translate them into an optimal solution. Be comfortable with hands-on day-to-day problem solving and implementing quick and effective action plans to meet short- and long-term priorities.A day in the lifeOur team places a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional lives is critical to lifelong happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.About the teamAbout Amazon Security:Diverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon SecurityAt Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training and Career growthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s degree in Information Security, Computer Science, Risk Management, Engineering, Math, statistics, or related discipline, or equivalent technology experience - Minimum of 5 years of industry experience with a proven track record of Information Security and Risk management - 5+ years working in a Security and Technology compliance role with a solid grasp of Risk, Governance, and security fundamentals - 3+ years of experience in consulting and managing Information Security Risk, Policy, and Governance projects - Knowledge of information Information Security Risk and Governance methodologies ...

Global Logistics (GL) Biz Ops is seeking a growth-oriented Principal Product Manager to drive strategy and own the Profit and Loss (P&L) for our Retail cross-border transportation business. You will collaborate with Retail, Supply Chain Optimization and Technology (SCOT), and across GL Product, Finance, and Operations to transform Direct Imports (DI) from a sourcing strategy to an end-to-end transportation product. This product aims to reduce Vendors' cost to serve, increase selection for Amazon's customers in emerging markets, and streamline cost structures for Amazon Private Brands and Devices.Key job responsibilities- Establish an end-to-end P&L accounting for product cost savings, transportation costs, net gains to supply chain efficiency, and downstream impacts on other Amazon supply chain, AWS, and Advertising offerings.- Drive growth strategies by identifying shipper experience opportunities, supporting Retail Vendor Managers in Vendor negotiations to onboard the right products, and influencing SCOT sourcing and buying algorithms to optimize for shipper experience, Vendor cost to serve, and supply chain efficiencies.- Engage network planning and operations teams across Amazon to guide strategic supply chain innovations to sustainably support a 5x growth in DI volume over the next 3 years.- Build and manage the Retail imports transportation P&Ls into worldwide Amazon stores.- Evaluate current levels of profitability across P&Ls and chart a pathway inclusive of product, program, and supply chain initiatives to optimize profitability versus growth.- Understand ideal levels of imports and work across partner teams to identify challenges to growth and execute a strategy to overcome hurdles.A day in the lifeIn this role, you will collaborate with cross-functional teams to drive the strategic vision and execution of the Retail cross-border transportation business. Your day may involve analyzing P&L data, identifying opportunities for optimization, and developing strategies to improve profitability while fostering growth. You will engage with Retail Vendor Managers, SCOT teams, and supply chain operations to align on initiatives and overcome challenges. Additionally, you will guide supply chain innovations to support the anticipated 5x growth in Direct Imports volume over the next three years.About the teamYou will be part of the Global Logistics (GL) Biz Ops team, a dynamic group responsible for driving strategy and owning the P&L for the Retail cross-border transportation business. The team collaborates closely with Retail, Supply Chain Optimization and Technology (SCOT), GL Product, Finance, and Operations teams to transform Direct Imports into an end-to-end transportation product. The team's focus is on reducing Vendors' cost to serve, increasing selection for Amazon's customers in emerging markets, and streamlining cost structures for Amazon Private Brands and Devices.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field- 10+ years of product or program management, product marketing, business development or technology experience- 10+ years of blending product and program management skills to execute strategic initiatives about process creation, standardization, and improvement experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner ...

The Home Design Team is a team of Program Managers and Catalog Specialists that are trained in Interior Design. We leverage our business acumen and design expertise to deliver creative solutions and program management support for Amazon’s Generative AI, Machine Learning, and 3D Visualization initiatives.We are looking for a highly skilled Program Manager to plan, build, and manage innovative shopping experiences helping customers browse products in immersive, visually rich environments.This role requires scoping and creating project plans and goals, developing efficient processes, coordinating and driving execution, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management, and executive presentation skills are essential. The position will be part of an exciting, fast moving and growing team. The ideal candidate has experience in program or product management in an interior design, photography, videography or design-related field. They are highly analytical, have excellent written and verbal communication skills, and are able to deliver on multiple projects in parallel. They are able to move quickly, spot risks, ask the right questions, clear blockers, and deliver results.Key job responsibilities- Develop program goals and project plans - Set the highest standards for efficiency and effectiveness in cross-functional operations- Track deliverables against work back schedules to ensure on time delivery- Communicate team progress to broader organization and to leadership- Manage a team of internal contractors and drive collective progress and results- Perform QA and compliance checks for customer-facing products and develop mechanisms to scale audits- Influence partner teams to enhance tools and systems based on program findingsBASIC QUALIFICATIONS- 2+ years of program or project management experience- Bachelor's degree or equivalent- Proven analytical skills and demonstrated ability to manage the business “by the numbers”; strong skills in Excel (e.g. pivot tables, lookups) and experience writing and editing SQL queries- Experience working in Interior Design, Architecture, Retail Furniture Design, Visual Merchandising or product Marketing- Attention to detail and capability to work on multiple projects in parallel- Excellent written and oral communication and presentation skills and the ability to express thoughts logically and succinctly. Demonstrated active listening skills, highly consultative and solutions-oriented- Desire to work in a fast-paced, challenging environment ...

Global Solution & Risk Compliance (GSRC) is looking for a dynamic and seasoned product leader will be responsible for defining, building and delivering the end-state experience of our associates in efficiently performing their operational work in line with our 3YP. Starting from definition of user requirements, the role will drive product strategy, specifications, overseeing and owning the overall product development and delivery in close collaboration with our partner tech team(s). The Sr Product Manager will be responsible for effective engagement with both tech teams and global operations ensuring that we optimize our capacity for best return to our Customers across our different objectives (quality, cost and experience primarily) and we consistently deliver on our committed goals. We are looking for a Product manager who will own and drive product management across a range of products across work item storage and ingestion, clustering, work execution user interface and quality control as well as defining and delivering additional opportunities for associate work assistance/automation. About this roleYou will be leading high-impact initiatives to improve associate experiences across regulatory compliance functions, helping associates to complete work items with effective robust tools to deliver and improve upon Quality and Throughput Key Performance Indices (KPIs). You will drive the product vision and roadmap, partnering with tech teams and stakeholders across compliance functions and deliver engaging features that delight operational and program customers and drive key business metrics. This is a highly visible role that will require a customer-obsessed mindset, strong collaboration skills, and the ability to influence without authority.Key job responsibilities• Define product strategy and manage the product roadmap• Develop detailed business requirements, user stories, and product specifications• Work cross-functionally in developing an idea and gaining support from all stakeholders• Overseeing and owning the overall product development and delivery• Establish metrics and key performance indicators for success• Develop go-to-market strategies to drive awareness, education and selling partner adoption• Building strong partnerships with both technical and non-technical teams such as analytics (data, system development and business intelligence engineers, software developers, etc.), operations, supply chain, and finance teams• Provide differentiated insights based on key metrics, historical data and post-mortem analysis Communicate with senior management and other business/technical partners on product decisions, program status and risksBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

As an Amazon Field Engineer, you will provide full life-cycle support to AWS Data Centers from design inception through site improvement and maintenance. You will be the ‘go to’ engineering resource for your region when technical advice is needed, and will use your subject matter expertise and engage with diverse teams to:• Perform design and equipment submittal review for new Data Centers in your region.• Troubleshoot, conduct Root Cause Analysis (RCA) and create Corrective Action (CA) documentation for site/equipment failures. • Directly support operational issues with ad-hoc training, complex operating procedure reviews, including critical equipment, and event support.• Own the conceptual design for existing data center upgrades and design-solutions, which add capacity, improve availability, increase efficiency and sustainability.• Interface with internal data center operations team, data center design engineering team, server hardware team, environmental health and safety team to promote standards that maintain consistency and reliability in services delivered.• Develop innovative solutions for AWS’s data centers.• Work on concurrent projects, sometimes in multiple geographical regions.• Initiate and lead engineering audits including on-site visits within Amazon’s data centers. Produce reports outlining risks with recommended mitigations and remediations.• Act as resident engineer during new construction projects. Support construction, commissioning, and turnover.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilitiesAmazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineer, you will be leading projects to fit out our data centers to meet ever-evolving customer needs as we continue expanding our fleet to hyper-scale. As an ideal candidate you:• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty/ambiguity.• Are detail and data oriented.• Have experience solving problems with engineered solutions. • Have experience managing engineering projects and consultants.• Build trust and relationships with different stakeholders (e.g., Operations, Controls, Construction, Design, Commissioning, Product Managers, Technical Program Managers, ).• Are adaptable and inclined to get into the field to see things up close.• Excited about a mix of office and field work.A day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally. If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you!About the teamWhy AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor’s Degree in Mechanical Engineering or equivalent experience.- 3+ cumulative years of experience with industrial or commercial engineering in Mission Critical facilities including but not limited to: data centers, power generation, oil/gas facilities. (Experienced Engineer) ...

Undiscovered Small Business Accelerator (USBA) helps drive the success of small and historically underrepresented business populations (including minority-, women-, and veteran-owned businesses). As a part of the USBA, Amazon has committed to empower Black-owned businesses through the Black Business Accelerator (BBA), which provides access to resources that support their growth in Amazon’s store. A key offering of BBA is the Amplify program - a cohort-based education program that provides Black-owned businesses with education, business coaching, and account management support.We are seeking a program manager who is a high-judgment, business oriented and self-motivated professional. The candidate embraces ambiguity and ramps up quickly on complex issues. They thrive implementing process improvements mechanisms that improve the seller experience. As a member of the USBA education and benefits team, they will work with members across the team to establish systems that enable successful execution of USBA benefits. They will support the team to streamline back end processes such as data collection, reimbursements and communications. They will work across the USBA team and collect data that informs the larger benefit strategy. The ideal candidate is highly motivated, extremely organized, and collaborative. The candidate will think big to deliver new ideas and creative approaches to constantly improve the experience of USBA participants. They will utilize their attention to detail, experience in program management, and excellent written communication skills to ensure high quality results. Key job responsibilities• Creates, optimizes and drives adoption of critical mechanisms required to scale USBA benefits • Designs and leads the curation of learning guides that support the growth of Black businesses within BBA • Works across teams to collect data that informs USBA benefits improvement process • Oversees and manages the USBA benefit review process • Manages vendor relationships to execute learning guides and BBA resources • Tracks and reports program learnings and effectiveness to internal stakeholders • Drives cross-functional alignment to achieve strategic program goals • Looks around corners to spot emerging issues and proactively lead the development and execution of solutions as it relates to USBA benefitsAbout the teamThe Undiscovered Small Business Accelerator (USBA) team works to help selling partners and customers discover the best of Amazon using data and insights to invent, test, and scale strategies that drive financial and perception goals. We understand there are systemic barriers that have limited the education and access for underserved business to grow and scale within Amazon. The BBA Amplify team is committed to addressing those systemic barriers by providing Black and underrepresented businesses with access to education, business coaching, opportunities for strategic capital, and networks.BASIC QUALIFICATIONS- 4+ years of program or project management experience- 4+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Do you enjoy fast, free, shipping as a member of Amazon Prime? Come join a team that is responsible for enabling fast delivery across long distances for items that customers love via Amazon Air.This leader will have the knowledge and exposure across the AIR organization to lead initiatives that will help shape the future of what flies on AIR. To do this you will work across research science, finance, technology, operations, and sales teams.This position requires a person with the ability to skillfully communicate with stakeholders, use analytics to solve complex problems, and stay hyper focused on customer's needs.Key job responsibilities- Manage full lifecycle of complex cross-functional programs with considerable impact across multiple organizations- Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver- Define the program (mission, vision, tenets), set objectives, analyze data, and drive improvements that are quantified with metrics- Partner with teams across the business you support and beyond to source, allocate, and coordinate resources- Develop, implement, and govern KPI reporting, providing visibility to the milestones and performance across all projectsBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

We're seeking an experienced and highly skilled Product Manager to join our team and build innovative Learning Analytics Products. In this role, you’ll collaborate directly with dedicated product, science, program and engineering teams to drive critical data decisions. You'll leverage your product expertise and business insight in a dynamic, fast-paced, and innovative environment.Our ideal candidate is both experienced and hands-on, with a passion for working with complex datasets and turning data into actionable insights. You thrive in ambiguous and rapidly changing business settings and are eager to dive deep, analyze, and generate insights. You will lead research initiatives, both internally and externally, creating workflows that inform our product and services roadmap, tackling complex business challenges. This high-visibility role involves a wide range of business issues and offers frequent opportunities to present directly to leadership.Key job responsibilities- Build metrics to help business teams make decisions; participate in the full development life cycle end-to-end: from design, implementation and testing, to documentation, delivery, support, and maintenance to produce comprehensive, usable dataset documentation and metadata- Develop complex queries for ad hoc requests and projects, as well as ongoing reporting.- Interface directly with stakeholders, gathering requirements and owning automated end-to-end reporting solutions.- Partner with analysts, data engineers, business intelligence engineers, and software development engineers across Amazon to produce complete data solutions.- Simplify and automate reporting, audits, and other data-driven activities; build solutions to have maximum scale and self-service ability by stakeholders- Proficiency with SQL queries to retrieve and analyze data. Learn and understand a broad range of Amazon’s data resources and know how, when, and which to use.- Estimate models, write analyses, and extract insights and provide business recommendations.- 10-20% travel per quarter.About the teamWe serve AMZL’s Learning teams as the strategic thought leader, looking beyond where other teams are focused to drive transformative solutions that leverage technology and processes to improve learning outcomes and drive down the cost to serve.BASIC QUALIFICATIONS- 3+ years of product management experience- Experience managing technical products or online services- Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services- Knowledge of SQL and VBA at an advanced level ...

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. Do you have an obsession for customers and a strong interest in building innovative solutions? Do you have proven analytical capabilities, ability to multi-task and thrive in a fast-paced environment, exceptional communication and project management skills, and ability to dive deep, root cause and permanently eliminate hazards and risks? The Workplace Health & Safety (WHS) team is seeking a qualified Principal PM to build programs that create a safe workplace and build a world class safety culture in midst of Amazon’s explosive growth. In this role, you will dive deep into Fulfillment Center (FC) Processes, identify risks through data and first-hand experience, build programs and improve processes to eliminate risks, and influence Operations to sustain a culture of safety. This role calls for an individual who is technically smart to gain credibility with customers and stakeholders at various levels of the organization. The PM role will challenge you to push boundaries and lead transformative innovation while having the autonomy to make rapid data-driven decisions and invent on behalf of FC Operators and Associates. In this role, you will work cross-functionally with members from various teams, including Operations, AFT, AR, IB Supply Chain, Launch, S&OP, Capacity Planning, Finance etc. to deploy solutions at scale. The successful candidate:- Is smart, hard-working and creative person who loves solving difficult business problems and loves ‘getting things done’- Can think big and develop and nurture new ideas, while simultaneously apply high standards to weed out ideas that are less impactful- Brings strategic business context to decisions made across groups. Is comfortable collaborating and influencing team members, working with development teams and other business groups, and presenting projects to senior leadership on a regular basis- Has the ability to partner to build and execute on new initiatives and roadmaps each year- Will compile, manage and report on weekly project metrics and be responsible for leading many high profile meetings to align on project requirements- Builds relationships and identifies with stakeholders across the organization- Has the technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams- Has fulfillment center operational skills to identify and implement solutions that scale with our scaleAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 5+ years of program or project management experience- 5+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

We seek a Program Manager that can apply customer obsession towards building programs that support Amazon's Black Business Accelerator. Your work will directly help build sustainable equity and growth for Black entrepreneurs by enabling their success as sellers. We are seeking an experienced Amazonian with a high-judgment and a deep business orientation that could be used as we innovate internal alliances with other Amazon Teams to build our new SBD go-to-market strategies.This highly visible role will internally work within Amazon to build go-to-market (GTM) strategies, drive revenue, establish partnerships, with leadership across the company to propel and amplify business growth of the undiscovered and small business partners on the Amazon stores. This can include deal management or partner development with other programs, like AWS or Alexa, to drive GTM plans for a product or service for the SPs in USBA.The ideal candidate is highly motivated, extremely organized, and collaborative orchestrator. They are a skilled facilitator and have an unbridled passion for data and strategy, with strong brand marketing, leadership, and stakeholder management skills. Key job responsibilitiesKey job responsibilities • Owns the Internal Strategic Amazon Partnership model critical to recruit new and existing selling partners into the Undiscovered and Small Business Accelerator. As the dedicated team focused on increasing benefits, solutions and pathways for Black, Woman-owned and Hispanic business owners to success on Amazon.• Owns the development and launch of an internal council focused on increasing opportunities for undiscovered businesses from diverse populations• Creates, optimizes and drives adoption of critical mechanisms required to ensure long term expansion and success• Plans and executes round table discussions with key external and internal stakeholders• Works with key internal and external stakeholders, including the BBA Advisory Council, to identify, drive and scale solutions that benefit Black business owners• Track and report program learnings and effectiveness to internal stakeholders • Look around corners to sport emerging issues and proactively lead the development and execution of new opportunities• Manage and collaborates with a large group of stakeholders to inform program benefits A day in the lifeThe candidate will think big to deliver new ideas and creative approaches to constantly improve the experience of BBA participants by mapping proposed solution to the expressed pain point of the selling partners. They will think strategically about how to develop and report metrics and KPIs that will inform the BBA Advisory Council and internal council agendas. They will think creatively on how the BBA Advisory Council expertise and executive presence can be used to drive collaboration with other organizations in the space. The candidate embraces ambiguity, ramps up quickly on complex issues. They will utilize their attention to detail, experience in program management, and excellent written communication skills to ensure high quality results.About the teamThe Sustainable Business Development team pursues strategic opportunities with internal and external partners to afford both managed and self-managed selling partners access to critical business resources - such as capital, community mentorship, and customer acquisition solutions. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.You'll work with a team of Business Intelligence Engineers, Program Managers, Cost Engineers, Construction Managers and Business leaders across the globe to help us improve the way we build data centers (cost, quality, schedule, resources, etc.).Key job responsibilities- Access, clean and maintain data integrity.- Identify data quality root causes and propose solutions.- Work across teams to drive data quality improvements.- Create mechanisms that flag erroneous data or data outliers.- Meet with key stakeholders to understand root causes of data outliers.- Utilize data to identify opportunities for our business to improve.- Propose data-driven solutions/processes that improve Level of Effort (LOE), schedule, cost, visibility, quality, etc.- Help to create databases with historical data.- Support program and project team initiatives by analyzing proposals.- Create and maintain open communication mechanisms to drive visibility of team initiatives.- Create and maintain reports for key business metrics.- Assist teams in Lessons Learned and goal setting.- Lead initiatives to automate data processes that are currently manual.About the team*Why AWS*Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.*Diverse Experiences*Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.*Work/Life Balance*We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.*Inclusive Team Culture*Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.*Mentorship and Career Growth*We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of tax, finance or a related analytical field experience- 5+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience- Bachelor's degree or equivalent- Experience defining requirements and using data and metrics to draw business insights- 2+ years working in the commercial construction industry, preferably in data center construction. ...

The Principal, Program Mgmt. for NA Stores (NAS) Negotiations exhibits thought leadership among the NAS vendor management community, alongside strong deep dive capabilities. The PM shows high levels of organization and precision, and flexes a strong backbone in the face of competing priorities from stakeholders and business partners alike. They lead daily operations of NAS Negotiations Programs by plugging into all negotiations goal-setting and delivery, operations, and tooling work-streams, managing preparation for negotiation launches, and acting as a key contributor for all negotiation training materials and delivery. The PM acts as a central guide and contact point for Vendor Managers as they navigate key negotiation cycles, as well as deploys and manages multiple online and in-person help support mechanisms throughout the year. They also foster strong relationships with NA Stores leadership and guide communication of negotiations results, including successes and business pivots, through both document preparation and verbal presentation.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 7+ years of program or project management experience- 7+ years of managing, analyzing and communicating results to senior leadership experience- Bachelor's degree- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements ...

At Amazon, we’re working to be the most customer-centric company on Earth. If you’d like to help us make history, here’s your chance to accelerate our growth and ability to serve our customers as an HR Program Manager, M&A.The HR Program Manager, M&A will partner with the internal Amazon HR (known at Amazon as People eXperience and Technology or PXT) Centers of Excellence, Business HR Business Partners, Corporate Development Integration Leaders, and acquired leadership teams through all phases of a M&A project. This role will be based in Seattle, and will partner with team members to support acquisitions across all geographies and business lines.The ideal candidate has a passion for process and operational improvement, can think creatively to deliver innovations on behalf of customers.The right candidate will possess a hybrid program/project management background with experience participating in and ideally leading initiatives as well as experience across varied Human Resources workstreams. Our team works in a fast-paced, global environment and someone who thrives working on high-profile projects, enjoys travel and is comfortable interacting with a wide range of HR and business professionals across all levels would be well-suited for this role.Key job responsibilities- Partner with the HR M&A team and support on all aspects of a deal, including tactical and operational support, from due diligence through post-close integration.- Help to continuously improve the M&A program & tools at Amazon by identifying ways to improve the employee or customer experience – via automation, simplification or other types of process improvement; partnering cross-functionally to influence and implement change.- Partner with key HR subject matter experts to deliver solutions for integration issues such as: immigration, recruiting, benefits, compensation, payroll, time and attendance, retirement plans, stock/equity, HR compliance, employee relations, organization design, diversity & inclusion, talent management, and performance management.- Drive appropriate M&A and country due diligence and integration activities, including job leveling together with other relevant HR functions.- Provide excellent customer service to all stakeholders by helping to resolve any issues/questions.- Ensure M&A HR tools, best practices and lessons learned are implemented and communicated within the internal HR teams.BASIC QUALIFICATIONS- 5+ years of professional or military experience- 5+ years of complex cross-functional change management experience- Bachelor's degree- Experience writing strategy documents for executive audiences with clear recommendations in the midst of ambiguity ...