Program Manager, Central Operations Decommissioning

AWS Global Infrastructure is looking for an experienced Program Manager (PM) who is a passionate advocate of process excellence. This PM will design and build operational processes, define software requirements, establish analytical reports and lead cross-functional teams to develop and deploy comprehensive equipment end of life solutions across AWS’s global footprint.This Program Manager will deliver and optimize workflows and metrics that ensure all intellectual property and storage devices are managed in accordance with Security Policy and in compliance with Environmental and Legal across all work streams. The role will work within the data center operations organization, measuring and reporting on performance execution while leading projects and solving problems aimed to deliver safe, secure, compliant and efficient processes that reduce risk and enable scale.The candidate is expected to partner with Product Owners, Hardware Engineering, Security, Field Operations, Software and Data Analytics teams; reporting status to the leadership team. A successful candidate is customer oriented and has experience with process design, project planning, stakeholder management, communications management, schedule management and data analysis. The candidate must independently identify and produce metrics that can be used to measure success and report on progress at both the operational and the leadership levels of the organization. The successful candidate has experience in operations, document development and technical program management across time zones and has managed several large scale projects.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities• Work with key stakeholders across multiple organizations to define strategy and requirements.• Be responsible for scoping and delivering end-to-end software, analytics and technical solutions that span multiple technology teams.• Establish and manage operational metrics and provide written and verbal updates to leadership.• Innovate process and tool features on behalf of our customers.• Provide process expertise to field customers in order to resolve challenges and blockers.• Collaborate with product managers, software development teams, hardware development teams, and global process owners to architect and deliver solutions.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Principal Product Manager Tech – Planning & Execution, Shipment Technologies

Amazon’s Ship Tech (STS) team is responsible for key technology that enables planning, orchestration, and execution of transportation service to deliver billions of packages to Amazon.com customers globally. Our goal is to ensure the best delivery experience for customers across all geographies through a highly scalable, adaptive, and autonomous transportation network.We are looking for a product leader to be a part of our multi-year effort to build the next generation of transportation planning and intelligence products. They will own critical Amazon services that leverage real-time insights and predictive supply chain data across our entire network to drive automation, efficiency, and visibility. These services allow us to identify problems that could impact on-time delivery, take proactive actions to mitigate network and package level problems, and keep customers informed on what is happening.The ideal candidate is capable of breaking down and solving complex problems, and has a strong will to get things done! You will work on real world problems on a global scale. You own your products end-to-end and influence the direction of our product and technology which impacts hundreds-of-millions of customers around the world. You are a hands-on, pragmatic problem solver that easily balances trade-offs between competing interests. You thrive in a fast-moving team environment where you are able to juggle complex dependencies and requirements while producing optimal solutions.Key job responsibilities- Serve as the subject matter expert in transportation and logistics, control towers, and workflow automation, leveraging your deep domain knowledge to identify market trends, customer pain points, and opportunities for product enhancement- Collaborate with cross-functional teams, including engineering, design, and customer success, to translate business requirements into technical specifications and drive the successful implementation of new product features and enhancements- Develop a comprehensive product roadmap that aligns with the company's overall strategic objectives and effectively communicates it to stakeholders- Continuously gather and analyze customer feedback, market intelligence, and industry insights to inform product decisions and ensure the delivery of high-value solutions- Champion a user-centric design approach, working closely with Operational, Business, and UX team to optimize the user experience and drive product adoption- Manage the product lifecycle, from ideation to launch, ensuring that milestones are met, risks are mitigated, and the product is delivered on time and within budget- Represent the product and the company at industry events, conferences, and customer meetings to build brand awareness and strengthen relationshipsBASIC QUALIFICATIONS- 8+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree preferred- Extensive knowledge of transportation and logistics concepts, control tower technologies, and workflow automation solutions- Proficient in interpreting and translating complex technical requirements into user-friendly products- Excellent problem-solving, analytical, and decision-making skills- Strong communication and presentation skills, with the ability to effectively influence and collaborate with cross-functional teams- Passion for innovation and a commitment to driving the company's growth through the development of industry-leading products ...

Senior Product Manager , Relay Safety and Trust

The Middle Mile Technology organization provides products and technology that powers a vast global network of carriers and drivers, moving goods between facilities in a sophisticated ballet of predictive planning, intelligent automation and user-friendly mobile and web apps.This role involves building products and features that simplify daily work for drivers while meeting Amazon's high standards for safety and compliance. It involves using real-time telematics technology to provide Amazon teams with operational intelligence to manage our global fleet. It requires an aptitude for working with cutting-edge technology and a passion for finding creative solutions to delight our customers. This role calls for excellent judgement honed by practical experience, and the organizational skills to lead the product through change, evolution, and sustained growth.As an ideal candidate, you will need an extensive background in technology product management, demonstrated leadership of high-impact strategic initiatives, and experience in launch and evolution of high-scale mobile apps. You are able to synthesize customer pain points, craft product vision and roadmaps, develop requirements and manage all aspects of execution. This requires rapid learning in new domain areas, understanding integration between products and systems, technical skillsets in analyzing data to make product decisions. This role offers an opportunity to play a prominent role in leading efforts that make a difference to our customers, while improving our efficiency and cost structure. This role is inherently cross-functional—you will work closely with engineering, business, operations, finance and executive teams to bring products to market. This job will require exceptional communication skills and having the ability to work autonomously in a high-pressure environment with all levels of leadership, and exercise sound judgment where clear guidelines may not exist. The successful candidate will be proficient at solving complex challenges, communicating persuasively and with a strong bias to get things done and deliver results.BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

Director, AMER Sales Strategy & Operations

Amazon Web Services ("AWS") enable customers of all sizes to run their applications on Amazon’s industry-leading cloud computing infrastructure. AWS is growing very rapidly with over a million companies in over 190 countries on the platform. This growth is driving the need for an experienced Sales Strategy, Operations, and Enablement (SSOE) leader.Amazon has a strong culture of data-driven decision-making; requiring timely, accurate, and actionable intelligence that delivers significant business value. We're looking for a hands-on and motivated self-starter who's passionate about using data to help us measure every area of the business and influence decision-making.In this role, the Director, AMER Strategy & Operations will develop and execute the strategy, continuously evolve forecasting models, analyze historic results and be a trusted partner to the VP AMER making recommendations based on those analyses – all in an environment of hyper-scaling growth and increasing complexity. As a member of the AMER leadership team, this role will be working with regional AWS leaders across multiple functions to develop, implement and manage the business processes, systems, reports and strategies that optimize Business functions to meet organizational goals and initiatives.The role will drive the management cadence of the business including mechanisms such as OP1/2; 2x2; and weekly, monthly and quarterly reporting. The role drives improvements and updates to the reporting tools, methods, and processes utilized by the team to increase the availability and granularity of actionable data for our customers. This position also manages the proposal, administration and execution of the regional targets and goals, headcount plans, including market segmentation and proposing improvements to the business to increase its effectiveness in driving desired results.This role leads a large, multi-layered organization that spans direct reporting functions including operations, sales strategy, sales incentive, and customer and sales enablement teams. Warehouse/Business Intelligence, Business Development, Finance, Human Resources, Marketing, Recruiting, and Compensation teams are critical extended stakeholder teams.Key job responsibilitiesThe successful candidate will be an excellent organizational and people leader, who can hire and develop the best talent across their organization including coaching and developing senior direct reports. They will be a superb written and verbal communicator. They will be comfortable presenting to the senior AWS leadership and influencing regional and global stakeholders across the Sales organization. They will be able to see round corners by identifying critical internal and external trends, they will be detail orientated, with a passion for inventing and simplifying to deliver operational excellence at scale. They will work backwards from their internal and external customers, they will be able to roll-up their sleeves working directly with models and data as well as ideating and driving strategic priorities for the region. Success in this role will be defined by the following key areas:• Key partner of VP AMER and regional leadership team.• Work with senior leadership to define strategy and run the management cadence for the business.• Define the key sales support systems/processes required to meet the rapid growth of the business and achieve revenue attainment and market development objectives.• Collaborate on the design, development, maintenance, and delivery/presentation of forecasting models, metrics, reports, analyses, and dashboards to drive key business decisions.• Lead initiatives across the WW Operations group and be an active participant on this team.• Working with leadership, lead the initial proposal of annual goals, budgeting and ongoing forecasting processes.• Lead the development and provision of routine and ad-hoc analytic reports to senior management regarding, business development initiatives, customer segment performance, performance against goals, etc. Ensure reports contribute to business insight and decision-making, and minimize overall report burden.• Lead the modelling and development of recommendations.• Maintain thorough knowledge of existing and emerging 3rd party data sources as needed for analytics.BASIC QUALIFICATIONS• Bachelor’s degree in Business Administration, Finance, Economics, Computer Science, or related field• Significant experience in a senior leadership role in Finance, Sales Operations, Business Development, or other related fields. Experience leading large, complex organizations.• Proven experience with the development and implementation of systems/tool utilized for CRM, sales compensation, revenue reporting, forecasting, sales force automation, etc.• Expert level in Excel and Data query tools• Strong business-process design experience• Exhibits sound business judgment, a proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses, and influencing results• Able to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly• Strong written and verbal communication skills, with a track record of presenting to senior management ...

Senior Product Manager , Amazon Fresh Private Brands

We are looking for a entrepreneurial leader that is passionate about products, brands and food. We are looking for a customer-obsessed, growth minded Sr. Product Manager to help identify concepts and bring them to commercialization. In this role, you will be in charge of identifying new product development opportunities and bringing them to market. The ideal candidate should be passionate about products, have strong product development skills as well as outstanding project management abilities. They should excel in both strategic thinking and tactical execution, as responsibilities range from creating business plans to driving development. The candidate should also feel comfortable dealing with ambiguity and working in an entrepreneurial environment. Traits of success: - Understand market trends and build business cases for new product opportunities. - Manage product lifecycle from ideation through commercialization. - Be a smart, hard-working and creative person who loves products, loves solving difficult problems and "getting it done." - Be comfortable collaborating and influencing team members - Be responsible for building and executing on new initiatives and roadmaps each year. Key job responsibilitiesManage the P&L of an existing product portfolio - Analyze market trends and create a roadmap of Private Branded food products for the year ahead - Manage food products through the commercialization steps from sourcing, through to ensuring it's on shelf in our grocery stores and available online. About the teamThe AmazonFresh Private Brands team is made up of functions including Product, Marketing, Product Quality, Supply Chain, and Strategy & Scaling. The Product team are responsible for commercializing food products through the commercialization process leaning on our key stakeholder teams to ensure we build customer loved products. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

Risk Manager, RISC Program

The Regulatory Intelligence, Safety and Compliance (RISC) team's charter is to protect Amazon customers from products that are illegal, illegally marketed, unsafe, or otherwise prohibited by Amazon policies. RISC Risk Manager will be a part of the Business and Legal Support (BLS) team which provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. In this role the PM will drive short-term solutions for immediate issues, and find long-term solutions to address the root cause. They will bring together legal, technical, and business stakeholders to help drive engagements with key regulators and business partners.Key job responsibilities• Responsible for coordinating cross-functional responses to inquiries from regulators, law enforcement, and internal teams regarding restricted products• Define, develop, and manage mechanisms to facilitate rapid response to inquiries and escalations• Regularly assess and lead strategic remediations related to deficiencies identified in inquiries• Perform analysis of data from a variety of sources to identify possible risk indicators.• Perform incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable expeditious remediation. Perform escalation trend analysis and reporting.• Coordinate with Legal teams to support pro-active stakeholder engagement with timely data and analysis• Analyzing escalations from various sources within Amazon to determine possible root causes and identifying preventative actions.• Work with a wide range of cross-functional teams to communicate Amazon's compliance strategies to regulators and other external stakeholders• Communicate regularly with leadership and ensure consistent reporting against regulatory and business commitments• Develop and present deep-dive documents and reports on policy and process gaps to senior executives.About the teamRISC - Business and Legal Support (BLS) provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. BLS drives short-term solutions for immediate issues, and finds long-term solutions to address the root cause.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Bachelor's degree or equivalent- Experience handling confidential information- Previous experience leading compliance programs and/or time-sensitive regulatory engagements- Demonstrated ability to source and analyze data to drive business reporting- Experience delivering initiatives from conception through completion- Experience leading process management and process improvement initiatives- Proven ability to define strategies in order to solve ambiguous problems- Experience preparing reports identifying findings and providing recommended remediation strategies and solutions ...

Senior Product Manager, Supply Chain Innovation

Are you passionate about revolutionizing the world of supply chain and logistics? Do you thrive in a fast-paced, customer-centric environment where innovation is at the forefront? If so, we have an exciting opportunity for you to join our dynamic SCI & AWD Operations team as a Product Manager.In this role, you will play a crucial part in shaping the future of Amazon's low-cost bulk storage and distribution network, known as Amazon Warehouse Distribution (AWD). You will collaborate with cross-functional teams to prioritize and deliver cutting-edge solutions that enhance our capabilities, optimize operational efficiency, and deliver unparalleled value to our Fulfillment by Amazon (FBA) sellers.Key job responsibilitiesOwn the product roadmap for SCI & AWD Operations, working closely with stakeholders to identify and prioritize initiatives that drive business impact and customer valueCollaborate with DC Operations, SCI Execution, Finance, XBPS Tech, and AWD Business/Product teams to define and deliver UTR capabilities and technology features across various operational stagesEnsure seamless integration of WMS UTR and supply chain execution to support diverse replenishment channels, including AFN and MCD, as well as FFCD customer needsDrive the scaling of MCD with UTR automation, expanding capabilities such as outbound shipping options, self-service channel management, and custom labeling and shipment prepChampion continuous improvement initiatives to refine problem-solving capabilities, defect management, and process optimization across inbound and outbound pathsLeverage data and insights to make informed decisions, measure success, and iterate on product strategiesBASIC QUALIFICATIONS- Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field; advanced degree preferred- 5+ years of product management experience, preferably in the supply chain, logistics, or e-commerce domain- Strong analytical skills and a data-driven mindset, with the ability to translate complex business requirements into actionable product strategies- Exceptional communication and stakeholder management skills, with the ability to influence and align cross-functional teams- Experience working with agile methodologies and collaborating with technical teams to deliver high-quality solutions- Proven track record of driving product innovation, process optimization, and delivering measurable business impact- Passion for customer obsession and a deep understanding of the e-commerce and supply chain landscape ...

Senior Apparel Technical Designer, Softlines Private Brands

Amazon Softlines Private Brands seeks a skilled, passionate apparel Technical Designer to deliver best in class fit and quality across its direct development products. We are looking for a highly experienced candidate in either kids and baby apparel, or adult intimates and swim (bras and panties). The Global Fit team aims to delight customers of all shapes and sizes around the world with products that fit perfectly. We safeguard product integrity throughout the full lifecycle, including commercialization, while driving continuous improvement within our mature selection. Central to this charter is our worldwide fit and expansion strategy, new product fit engineering and block maintenance, delivering fit CX excellence, vendor fit training and driving fit innovation. The ideal candidate is driven, meticulous, and capable of applying and conveying robust, pertinent technical expertise to diverse stakeholders worldwide. They must also be adept at analyzing size and fit data from various global regions to refine and innovate products, processes, and the overall customer experience. Previous experience in a similar role is crucial, as is a passion for working as a specialist. Key job responsibilitiesIn this role, you are responsible for the fit strategy within your relevant Softline’s categories. You manage the entire fit commercialization process, from conducting market research and internal data analysis to developing detailed technical specifications that align with brand standards. Your expertise spans a wide range of fit engineering techniques, including pattern making, draping, garment construction, virtual 3D fit simulation, and block development. You collaborate closely with Design, Materials, and Product Development teams to ensure all developments meet technical requirements, align with economic constraints, uphold quality standards, and are completed within deadlines. Additionally, you leverage diverse data sources to inform and shape your fit strategy, while also playing a crucial role in developing processes and tools that enhance workflow efficiency. Key job responsibilities- Deliver clear specifications on Tech Packs to include fit, construction and quality, being cognizant or target prices- Lead fit sessions ensuring fit, sizing, construction and quality consistency is achieved in line with standards- Work with Design to ensure that relevant blocks and patterns are in place (2D and 3D)- Develop or update existing Technical Literature and SOPs as required- Leverage Technical knowledge to conduct wearer testing through development and post production- Evaluate garments to determine compliance of specs, construction, quality and fit intent versus the agreed standard- Track and manage workflow and workload for own product or team- Travel to factories, working with technical teams to advance fit approval timelines and drive right first time development- Conduct root cause analysis and customer data deep dives in line with strategy/defect escalations- Lead technical conversations with Vendors, including quality and fit issue escalations- Be comfortable reading, evaluating and manipulating data led fit reporting BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Risk Manager

Are you an experienced Risk Manager? We are seeking candidates with prior experience in risk management to join our Buyer Risk Prevention (BRP) Organization to help us protect our global customers. In this role you will conduct risk assessments for existing lines of business (LOBs), stores, and payment products; aiding in the reduction of defects and risk exposures to Amazon. Additionally, you will play a critical role in proactively assessing new and emerging risks ahead of expansions of LOBs, stores, and payment products. You will partner with Risk Intelligence Analysts, Program/Product Managers, and other risk teams across the company to identify key risk indicators and appropriate mitigation to reduce fraud, abuse, and misuse on our platform. You will also play a collaborative role in continuous improvements of existing risk assessment programs and mechanisms owned by our team. This position supports a global organization and is an exciting opportunity to be part of a dynamic and high paced environment. Key job responsibilities* Perform risk assessments for new products/features and existing processes/systems to surface payment risks and reputational exposure points. * Support post-launch reviews to capture new risk scenarios; conduct deep dives on repeated errors to eliminate defects. * Contribute to joint business reviews to the management team regarding emerging risks, status of risk assessments, and control performance. * Act as subject matter experts within our organization, providing consultation to partner teams on risk management practices. * Self manage work backwards timelines and key milestones required to complete risk assessments; balancing trade offs as appropriate. BASIC QUALIFICATIONS- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Bachelor's degree or equivalent- Experience handling confidential information ...

Enterprise Service Manager (ESM), AWS Professional Services, Strategic Accounts - ISVs

Are you interested in working with the largest ISV and Technology organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:* Long term development of Customer vision and strategy* Engage with customers to understand their business drivers and customer portfolio* Identify & develop specific opportunities and supporting business cases* Demand creation, deal shaping, including estimations and deal pricing* Identifying and positioning appropriate contracts for Opportunities* Contract negotiations & follow on for SOW signature* Identify potential opportunity & delivery risks, and define Mitigation plan for such risks & issues* Providing Executive Oversight for delivery of projects in account, ensuring high quality delivery* Leading innovation and scoping workshops with Customers* Act as single person of contact for Customer executives, developing deep, trustful relations* Educate customers on AWS services and translate those into a clear business value proposition* Envision and inspire customers* Coaching Customer and Partner teams to be self-sufficient.About the teamAmazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 7+ years of external or internal customer facing, complex and large scale project management experience- Bachelor's degree, or 7+ years of professional or military experience ...

Security Program Manager, Santos Supply Chain Security, Compliance, Privacy and Trust

Are you looking for an exciting role where you can analyze and develop a program end-to-end with big improvement impacts for our customers? The Santos Supply Chain Security, Compliance, Privacy and Trust team is looking for a talented, self-motivated Security Program Manager (PM) who possess a unique balance of security and compliance proficiency along with program management skills to join our team. This security-focused Program Manager will support a business-level security team by:* Building and supporting team programs and providing program management and business intelligence support* Defining, measuring, and utilizing project/program KPIs* Identifying and driving continuous process improvements across the various programs comprising the security team * Being the glue that is able to keenly prioritize and manage dependencies across teams/stakeholders* Interacting and communicating with program stakeholders and leadership on status, develops, escalations* Resolving roadblocks through driving trade-off decisions to move work forwardThe successful candidate is passionate about operational efficiencies and data analysis. We have a team culture that encourages ownership, diversity, inclusion, and innovation. We expect team members and management alike to take a high degree of ownership for their program vision and execution of ideas. We expect this person to balance their unique perspective with those of the diverse perspectives of the team and its stakeholders. You will act as a leader who can prioritize well, communicate clearly, and have a consistent track record of delivery. You are proactive in removing roadblocks, pave the way for innovation, and can handle multiple competing priorities in a fast-paced environment. You will be a positive influencer across diverse teams, be able to effectively rally support for your initiatives and be able to drive simple, scalable solutions to meet customer, security, and business expectations. You are able to handle business escalations with a data-driven approach and high judgment.The candidate must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change.Key job responsibilitiesKey responsibilities will include:* Develop, maintain and manage the operating procedures for all aspects of the security program.* Identify, assess, manage, remediate, and track activities and lead weekly/monthly/quarterly business reporting to leadership and stakeholders * Coordinate and drive program enhancements including mechanisms to improve documentation and actively monitor metrics to advance program effectiveness.* Drive process improvement by identifying risks/opportunities in strategies and/or org structure(s), effectively force multiplying where possible and applicable* Lead the strategic direction of tools to track tasks on the team with the goal of producing meaningful metrics and proposing solutions based on those metrics* Collaborate with multiple internal teams to drive process improvements, measure effectiveness and enhance documentation and data visualization* Drive efficiency across our team, particularly in terms of managing large volumes of disparate data, on different platforms, and to support different technical disciplines (governance, compliance, controls testing, data security analysis)* Possess high proficiency in the use of management and collaboration tools; have strong attention to detail and polished communication skills* Drive security campaigns across multiple business units that involve working with technical partners (software developers, technical program managers) for issuing, tracking, remediating ticketsBASIC QUALIFICATIONS* 7+ years of program management experience with a proven track record of delivery following Project Management principles* 7+ years of security and compliance experience* Bachelor’s degree or relevant work experience equivalent* Excellent written and oral communication with multiple levels of leadership involving both business and partner sides of the business* Demonstrated passion for understanding ambiguous, complex business problems and driving high-quality and innovative solutions* Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules* Experience developing and delivering on project milestones* Experience with automated self-service reporting tools (Tableau, XLS, Quicksight, etc.) ...

Audit Specialist, US ADC Security Audit and Risk Management Team

As an Audit Specialist, you will work with Amazon technical business leaders (such as hardware and software engineering leaders and technical program managers) to conduct internal program reviews, facilitate external audits, and manage security risk.Amazon Web Services (AWS) is the leading cloud provider, providing infrastructure, storage, networking, messaging, and many other services to customers all over the world. AWS runs a globally distributed environment, operating at massive levels of scale. Businesses, from start-ups to enterprises, run their operations and applications on AWS’s multi-tenant infrastructure. Governmental organizations are also looking to, and depending on, AWS for cloud solutions and services. Amazon Security is looking for an Audit Specialist who will contribute to a small but growing audit and risk management team who supports government workloads.The person hired in this role will be responsible for assisting with the System Organization Controls (SOC) audits of US Dedicated Cloud regions. In furtherance of that effort, you will engage with external auditors to understand their needs and procure audit artifacts. You will also engage internally with AWS teams to explain audit requests, review evidence, and understand AWS processes. In addition to SOC examinations, you will conduct internal reviews to identify risk, design and implement internal controls, and meet with stakeholders to remediate audit findings. You will also be expected to develop competency in, or already have a working knowledge of, other regulatory requirements such as Sarbanes-Oxley Act (SOX) audits. You will coordinate with your commercial audit counterparts to complete large projects and leverage best practices. The team you will be part of leads a security risk management program. As a member of the team, you will help assess risks and determine areas for internal audits based on risk. In this role, you will gain valuable exposure to many areas within AWS. You must be able to work independently and remain flexible. You will need to prioritize workloads and maintain strong attention to detail in a fast-paced environment. You must be able to understand complex business processes and identify internal control gaps and risks. You must have good analytical skills, solid business judgment, and the capability to drive results. An ideal candidate for this role will have experience tackling challenging problems that span multiple organization units and developing solutions. The candidate will have strong audit, internal control, and information technology knowledge. A person in this role must have the ability to interpret contractual and regulatory compliance obligations and assess AWS compliance. This position requires coordination, communication, and buy-in with various teams. The ideal person is self-driven, works well with others, and can build long term relationships across AWS. This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance with polygraph.Key job responsibilities• Interpreting contractual and regulatory audit and compliance requirements and developing plans for AWS compliance • Coordinating with external auditors and AWS service and operations teams to obtain audit evidence • Working across a wide variety of AWS teams to assess internal controls, identify opportunities for improvement, and document conclusions• Tracking audit remediation actions and driving corrective actions • Conducting internal reviews and risk assessments• Partnering with AWS’ commercial business to establish best practices About the teamOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.BASIC QUALIFICATIONS• 5+ years working in audits, internal control, or process improvement at a large scale• Experience advising peers and managers and working across teams to achieve objectives• Ability to design processes to achieve business strategies • Current, active US Government Security Clearance of TS/SCI with Polygraph ...

ATS Startup Project Manager

As a Project Manager on this team, you plan, implement, coordinate and track to completion all activities necessary for partner execution teams to successfully launch new builds, retrofits and expansions in support of the Sort Center network. Generally speaking, this role is responsible for ensuring the installation of all finishing aspects that make a building functional to process volume for our customers. We are seeking a highly motivated Project Manager who can drive project execution, standardization and process improvement. Critical to this role is the ability to build partnerships and lead through influence with contractors, installation vendors, construction and engineering teams along with other stakeholders to meet project milestones. You collaborate with all project teams to meet and exceed Key Performance Indicators (KPIs). You support program initiative goals by delivering projects of varying complexity. Projects may overlap into different regions and may require you to travel across applicable regions for this role. The amount of travel may vary based on the project type and the time of the year. The ability to travel is needed throughout the year and should be expected to reach up to 80% at peak times to support our customers. Key competencies of this position include controllership to ensure your contracted resources deliver work on time and within safety, quality and budget requirements. Additionally, you may be asked to participate in process improvement initiatives. This opportunity combines project management, process improvement, vendor and contractor management. This role can be remote or office-based when you are not traveling. Key job responsibilities- Own a project from the kickoff and mobilization to deploying items for testing; coordinating execution activities through project closure- Receive, track, and deploy the standard bill of materials required for the end user to safely operate building spaces after the building/project launches. These items can include but are not limited to: equipment, tables, chairs, desks, 5S labeling, interior wayfinding signage, trailer truck yard safety, jam clearing equipment for material handling, racking, maintenance tools, powered industrial trucks (PIT), food and beverage vending, office cubicles and audio/visual equipment; the type and quantity of items can vary based on the design and scope of a project.- Execute with Customer Obsession to ensure a timely and to-standard project handover to Amazon Transportation Services (ATS) operational teams- Partner directly with internal and external stakeholders to Earn Trust and facilitate planning meetings, scope efforts, set project priorities, achieve milestones and ultimately drive delivery- Escalate safety callouts when on site; if you see something, say something- Take accountability for issues that may impede a successful project handover to Amazon stakeholders and escalate through leadership, proposing and executing actionable resolutions- Coordinate and control Operational Readiness Testing (ORT) for a turn-key solution, ensuring highest levels of Associate readiness- Coordinate with external project managers to support execution in the field, monitoring project activities regardless of ownership- Deliver on a budget for operational improvements to finishes, furnishings and equipment, employing frugality throughoutA day in the lifeEach day you represent TES (Transportation Engineering Services) in managing projects that vary in complexity, time and budget. You own projects from kick-off to close-out while also executing program level initiatives to better the organization. You are expected to work at pace with high levels of ambiguity and little oversight, whilst demonstrating ownership throughout the project life cycle. You lead by influencing stakeholders through a cadence of business meetings, business meetings, site visits and technical discussions. You are expected to physically be on site to meet project goals and roll up your sleeves with a Bias for Action to get things done and support project execution. Your scope is dependent on upstream partners such as construction, engineering and design teams. You execute your scope in a construction environment. Daily tasks include coordination with vendors and contractors, removing barriers, working across teams, communicating project status and risk, using internal and external software and driving results. You are expected to lead by example when on site, communicating across stakeholders up to PMO.Benefits Summary: Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!About the teamAt Amazon, we are all Owners. You will be a part of a high functioning team that is interconnected and supportive of each other to help Deliver Results for multiple, complex and high capital projects simultaneously. We own the execution of our scope from mobilization to final hand-off to our customers. We are an execution function within TES that directly supports the Amazon Sort Center network. We are a diverse, inclusive, high performing, problem-solve oriented, creative team of project and process improvement managers. We strive to keep an open mind, a sense of humor and a drive for ambition to deploy innovative and sustainable facilities to launch on Day One. BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Bachelor's degree ...

Project Manager, Start-Up

• Amazon Operations is seeking Project Managers with project management experience to own strategic, cross-functional projects within the Sub Same Day (SSD) program.• These roles require scoping and creating project plans, coordinating and driving execution, and communicating to senior management on status, risks and process/project changes.• Cross-team coordination and project management skills are essential.Key job responsibilities• Plan, direct, supervise and control the execution of all business, technical, fiscal and administrative functions of the assigned project. • Partner with customers and internal/external teams to ensure timelines and deliverables are met.• Monitor and report on the progress of all project activity including significant milestones and conditions which would affect project cost or schedule.• Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks.• Manage project budget and approve all purchase orders.• Travel up to 80%.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

Program Manager, Prime Video Trust & Safety

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Program Manager to support the Prime Video Trust & Safety team. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children. This role will focus on implementing strategic programs for ensuring coverage and accuracy for age ratings, consumer advice and classification programs. This senior role will require a Program Manager who is a problem solver and invents relentlessly on behalf of our customers. In addition to continuously driving and improving the execution of this core mission, the Program Manager will work closely with their cross-functional counterparts in engineering, product management, legal, PR, marketing, customer service, and executive teams to bring products to market, develop and grow business opportunities, and enhance our customer experience. A successful candidate will thrive in a fast-paced, ambiguous and dynamic business environment, leveraging analytical expertise to autonomously deliver successful results. You’ll research, support escalation management, design audits and draft thoughtful problem solving mechanisms. You will present proposals to stakeholders and leadership.Key job responsibilities- Implement Strategies: Collaborate with cross-functional teams to execute comprehensive Trust & Safety strategies that protect the service, users, and brand reputation.- Process Improvements: Continuously refine Trust & Safety processes to address emerging risks and user concerns. This includes identifying and assessing program-level risks, developing risk mitigation strategies, monitoring and managing risks throughout the program lifecycle. Seek feedback from stakeholders and incorporate lessons learned from past experiences.- Cross-Functional Collaboration: Work closely with other teams, such as product, engineering, business and legal, to advocate for Trust & Safety considerations in the design, development, and implementation of service features and functionalities.- Project Management and Quality Assurance: Coordinate multiple related projects and ensure projects are executed in alignment with program objectives and ensure project deliverables meet quality standards.- Knowledge Management: Develop and maintain program documentation, ensure knowledge transfer across projects and teams and capture and share lessons learned.- Reporting: Prepare and present regular program status reports through executive summaries and detailed analysis. Communicate program outcomes and benefits realized.A day in the life- Collaborating with cross-functional stakeholders including Product, Science, Engineering, BI, Operations and Legal to determine Project KPI's, success metrics, implementation strategy and reporting mechanisms.- Address escalations from customers, regulators and business to resolve them in a timely manner, implement short term or long term solutions and drive process improvements based on customer feedback and escalations.- Coordinate with the operation teams and tech teams to execute key projects.- Own end-to-end user acceptance testing for feature launches.BASIC QUALIFICATIONS- 5+ years of experience managing programs/operations and using data and metrics to design strategies, identify and implement improvements- 2+ years of experience in managing risk assessments- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or 5+ years of equivalent professional experience ...

Senior Product Manager, Veeqo

Join our team and re-invent the way ecommerce businesses manage fulfillment!Veeqo (veeqo.com) — a startup which was acquired by Amazon in 2021 — is Amazon’s recommended multichannel inventory and shipping solution for SMB sellers. Within only one year post-acquisition, Veeqo carried an S-Team goal and publicly launched at Accelerate 2022.Our vision is to become the back office hub for SMB ecommerce sellers, for both their on-Amazon and off-Amazon business. We help sellers manage fulfillment operations across all their online stores, and ship orders to customers at the lowest cost and in the fastest possible time. We sync inventory across Amazon, eBay, Shopify, Walmart, Magento and many more, and help sellers fulfill from Amazon and their own fulfillment centers with the lowest delivery time and best shipping rates from the top carriers. We’re on the hunt for a talented Senior Product Manager to join our highly motivated team to help shape the vision and launch new products that help sellers save money and grow their businesses. You’ll be someone who biases for action to help sellers every day - and thinks long term about how to create the world’s best multi-channel shipping and inventory solution.Key job responsibilitiesAs a key member of our team you’ll:- Scope, design, build and launch products and features for sellers at high quality and broad scale- Work closely with other product managers, product designers, software engineers, marketing, sales and support- Develop and own your product strategy and roadmap- Write PR FAQs and critical business docs- Deep dive into data to understand user behaviour, uncover insights and monitor launch / product performance- Triage issues and seller feedback and prioritize your backlog- Partner with other Amazon teams and programmes- Mentor team members to improve their skills and raise the barBASIC QUALIFICATIONS- Relevant product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Self-serve data and conduct your own analysis with SQL ...

Enviro Program Manager - EMS , AWS Environmental

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon is looking for a talented and self-motivated Environmental Management System (EMS) Program Manager to support Amazon Web Services (AWS), a dynamic and rapidly growing business within Amazon.com. AWS is at the forefront of the cloud computing and service industry, providing IT infrastructure services such as on-demand compute capacity, storage, content delivery, database services, browsers and more. AWS is committed to running our business in the most environmentally friendly way possible, and our scale allows us to achieve higher resource utilization and energy efficiency than the typical on-premises data center. The successful candidate will join the AWS Environmental team, an expanding and dynamic team that is critical to enabling AWS’s growth around the world, as well as ensuring regulatory compliance and highest level environmental performance of AWS’s data center global operations. The Environmental team has responsibility for building and implementing AWS’s global environmental programs aligned to ISO 14001 EMS (Environmental Management System). An EMS is a set of processes and technologies/tools that collectively through data driven decisions, enable the Enviro Team, both in the field and programs, to systematically and continually, over time, reduce its environmental impacts, enhance compliance and increase its environmental performance and program scalability throughout all data centers. This role requires a highly skilled professional to manage complex, ambiguous initiatives across organizational boundaries. The ideal candidate must lead regional/global projects, influence stakeholders, and work independently while seeking guidance when needed. Strong strategic and tactical skills are essential, including balancing short and long-term needs, mitigating risks, and delivering simplified solutions. Excellent communication skills are crucial, with the ability to present to senior leadership and write strategic narratives. The role involves mentoring, recruitment, and process improvement. Cross-functional collaboration and consensus-building are key. A commitment to diversity, equity, and inclusion is vital, focusing on challenging the status quo and creating inclusive products. The successful candidate will significantly impact long-term organizational goals and model best practices in their domain, driving change and innovation across the organization.Key job responsibilities1. Leadership and commitment. Collaborate with top management to review and update AWS's environmental policy, ensuring it remains relevant and effective. Ensure the ISO14001 aligned EMS evolves to meet changing organizational needs, stakeholder expectations, and environmental challenges, and securing necessary resources and support for continuous EMS improvement.2. Risk management and planning. Lead the ongoing identification and assessment of environmental aspects and impacts across AWS global operations. Develop and implement strategic plans to address significant environmental risks and opportunities, setting ambitious yet achievable environmental objectives and targets.3. Implementation and operation. Oversee the design and deployment of environmental programs and operational controls to enhance environmental performance. Ensure compliance with legal and other requirements, and lead environmental training and awareness programs to embed sustainability practices throughout the organization.4. Performance evaluation. Establish and manage a robust system for monitoring, measuring, and reporting environmental performance. Conduct regular internal audits of the EMS and regulatory compliance and analyze data to identify trends, gaps, and areas for improvement. Present performance reports and recommendations to top management.5. Continual improvement. Drive the ongoing enhancement of the EMS by leading management reviews, implementing corrective actions, and identifying innovative approaches to improve environmental performance. About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS• Bachelor’s degree in engineering, science, or a related field. • 8+ years of experience serving as a regional and/or global environmental management systems technical resource managing complex environmental performance enhancing initiatives and programs across functional teams, building processes that scale globally in a fast paced, growing organization including: compliance obligations, risk assessments, performance indicators, environmental controls, emergency preparedness and response plans, training, internal and external audits, environmental incidents, and continual improvements. • 8+ years of experience managing regionally distributed/dispersed teams • 5+ years of experience in managing field/site-level and multi-site level technical EMS and environmental performance regionally • 5+ years of experience managing deployment and implementation of environmental management information systems (EMIS Including AI) and technology (i.e Gensuite, AUSTIN, Salesforce, Enablon) ...

Finance Manager - Finance Operations

The Finance Operations organization works with every part of Amazon to provide procure-to-pay, revenue-to-receipt, real-estate and facilities, operations accounting and operations excellence services with the highest level of controllership at the lowest cost to the company. We provide the backbone systems and operational processes which completely, accurately, and validly pay Amazon's suppliers, invoice our customers and report financial results. A day in the lifeThis role will be a key member of the Finance Operations Business Partnership team supporting our Global Procure to Pay (P2P) processe. Our team is focused on reducing and eliminating defects within the P2P process which impact customers, vendors, and sellers. About the hiring groupWe advocate for improvements through technology and partnering with various teams to define, design, and prioritize those enhancements in the ordering, fulfillment, payment and dispute resolution processes with vendors and sellers. This position requires the candidate to diagnose current Amazon processes and metrics, identify opportunities, work with business partners to identify tools/systems improvement opportunity, and validate the improvement effort. Key responsibilitiesYou will be a key player of a team comprised of high performing operations excellence and finance professionals to drive upstream systems and process initiatives which improve the quality and accuracy of data used by Finance Operations to pay suppliers. We are looking for an experienced Finance/Program Manager to partner with our upstream business and technical teams to: - Drive program objectives – provide program management to define project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support. - Scale services and tools – design processes and procedures that scale with the business’ growth in volume, complexity, and global geographic dispersion. - Define key performance indicators – develop metrics and service level agreements for core programs and processes, and track delivery against program objectives. - Collaborate and build relationships with system and business owners globally to ensure process excellence and the highest degree of controllership. - Negotiate efficient and reliable processes and policies across partner teams to systematically eliminate dependencies and defects. - Work cross-organizationally and functionally to identify key opportunities in process, technical, and human interfaces and developing and implementing plans to capitalize on those opportunities and measure and monitor success and impacts.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.BASIC QUALIFICATIONS- 6+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience- 6+ years of building financial and operational reports/data sets that inform business decision-making experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 6+ years of quantitative role (engineering, process re-engineering, quality assurance) experience- 6+ years of tax, finance or a related analytical field experience ...

Principal Program Manager, Global Logistics, Business Operations

Join Amazon's Global Logistics team as a Principal Program Manager, driving major new logistics product launches for import and domestic transportation businesses. You'll lead cross-functional teams to implement strategic growth initiatives, ensuring successful expansion of our freight forwarder product and key service areas. This high-impact role offers the opportunity to shape the future of global logistics, working with diverse teams and senior leadership to deliver innovative solutions that enhance Amazon's transportation network.Key job responsibilities- Develop and execute complex project plans for major growth initiatives- Lead cross-functional workstreams, including finance, legal, operations, and marketing- Create and implement Go-To-Market strategies for new product launches- Manage stakeholder communications and provide regular updates to VP-level leadership- Identify and mitigate risks across multiple interdependent workstreamsA day in the lifeYour day might involve collaborating with business teams on new proposals, coordinating with partner teams on compliance solutions, aligning tech and program dependencies, and making strategic decisions to keep deliveries on track. You'll balance multiple priorities, from providing implementation guidance to developing pricing strategies and operational readiness plans.About the teamThe Global Logistics Business Operations team is at the forefront of Amazon's transportation innovation. We focus on expanding our global reach, enhancing customer experiences, and optimizing our logistics network. Join us in revolutionizing the way products move around the world, creating solutions that benefit millions of customers and sellers globally.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- Bachelor's degree in management, business administration, economics, engineering, marketing- 7+ years of program or project management experience- 7+ years of working cross functionally with tech and non-tech teams experience- Experience managing, analyzing and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Proficiency in data analysis and using metrics to drive decision-making- Strong knowledge of project management methodologies and tools ...

Regional Program Manager, AWS re/Start

AWS re/Start is a workforce development program. Created as a direct response to our customers and partners who were finding it difficult to source cloud talent on the open market, AWS re/Start has successfully provided diverse cloud talent for the last four years.The program takes unemployed, under-employed and under-represented populations and re-skills them into cloud professionals. The socio-economic impact is two-fold – it increases the number of people working and therefore actively involved in the economy, whilst enabling organizations to adopt cloud technologies at pace, which in turn makes their business more efficient and successful.AWS Training and Certification is seeking a dynamic, organized, and experienced Program Manager, who is passionate about stimulating positive social change. This individual will join the AWS re/Start team.The successful candidate must be a fluent English speaker. They will be able to take ownership of their region by building an effective network of delivery organizations, work placement channels and earning the trust of the relevant internal stakeholders to support the successful launch and growth of the program across their country.The candidate will establish solid working relationships with other AWS teams in order to access local funding mechanisms, identify underemployed, unemployed and under-represented communities, deliver the re-skilling program and monitor the impact of the program and continuously seek ways to improve the effectiveness of the program in their region. You must have a collaborative work style, an entrepreneurial mindset and the ability to manage multiple workstreams. You are experienced and passionate about technology and training, are extremely data-driven, and willing to dive deep to understand the talent needs of AWS customers and partners in order to inform the delivery roadmap. The candidate would benefit from a background of Business Development and delivery large-scale programs in the technology talent industry.Key job responsibilities• Collaborate with the AWS re/Start Leader to deliver the AWS re/Start AMER roadmap.• Use your localized knowledge to establish a network across public bodies, charities and corporate organizations to socialize AWS re/Start and to identify opportunities for the program. • Build an understanding of the job market, engaging with prospective employers.• Build sustainable business models across the priority countries in the AWS re/Start roadmap.• Engage directly with AWS business development and account teams as well as AWS customers and partners to establish entry-level resource gaps, which if fulfilled, would support the customers’ Cloud Adoption journey and provide a job placement for an AWS re/Start individual(s). • Monitor the execution of the program through Collaborating Organizations, paying particular attention to the job placement success levels. • Track and report key performance indicators and provide additional support and guidance to the collaborating organizations, where appropriate. • Work with marketing and public relations teams to promote the brand and the program.About the teamAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Sales, Marketing and Global Services (SMGS)AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- Experience in driving end to end delivery, and communicating results to senior leadership ...