Project/Program/Product Management--Non-Tech

Join us at the cutting edge of Amazon's sustainability initiatives to work on social advancements to support Amazon's long term worldwide sustainability strategy. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.Our vision is for Amazon Private Brands to have a net positive impact on people and the planet, putting more back into society and the environment than we extract. The Amazon Private Brands Sustainability team owns defining and operationalizing environmental and social sustainability standards across the business teams over a multi-year horizon. We provide functional teams support to deliver against public sustainability goals, regulatory standards, and more. We focus on providing expertise, education, program management mechanisms, tools, and data to drive functional teams to scalably own in their areas of responsibility.Amazon's Social Responsibility program drives customer trust, business continuity, and sustainable social impact by embedding respect for human rights and the environment throughout Amazon’s entire value chain. We implement company-wide standards and commitments such as our Global Human Rights Principles (GHRP) and Supply Chain Standards (SCS). We seek to continuously improve the tools and processes used in integrating human rights and environmental due diligence across the business.We are looking for a Senior PM to support developing and executing a human rights strategy, including compliance with human rights and environmental due diligence regulations, for the global Amazon Private Brands organization.Key job responsibilities- Influence and collaborate with cross-functional internal and external stakeholders while driving leading management practices through capacity building and strategic communication.- Execute human rights and environmental assessments and advise global business partners, company leadership, and key functions on corresponding risks and opportunities.- Work alongside teams within WW Sustainability to align on plans to address human rights and environmental risks identified. - Facilitate discussions across multiple stakeholder groups to design and test human rights-based risk management mechanisms.- Drive innovative solutions to challenging problems with a well-reasoned and solution-oriented vision, grounded in practical roadmaps and persistent prioritization.- Quickly learn about and understand different Amazon teams and dive deep into their unique needs, human rights risks, and social impact opportunities.About the teamDiverse Experiences:Amazon Private Brands (APB) values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career hasn’t followed a traditional path or includes alternative experiences, don’t let it stop you from applying. Inclusive Team Culture: It’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS- Bachelor’s degree in human rights, environment, law, public policy, economics, supply chain management, or related field.- 5+ years of experience in business and human rights, environmental and social impact, corporate social responsibility, sustainable development, social justice, and/or related field.- Expertise in the UN Guiding Principles on Business and Human Rights and other leading human rights frameworks.- Expertise on Environmental Due diligence and issues as pertains to the German Supply Chains Act and other emerging HREDD regulations. - Experience with multi-stakeholder engagement, capacity building, and collaboration.- Track record of working independently and with a diverse set of partners to solve complex, large-scale issues.- Ability to persuasively propose leading strategies and principled yet practical solutions in writing and via oral presentation, particularly to business audiences.- Engenders trust and respect in all working relationships; uses influencing and negotiation skills to drive improvements through shared ownership and accountability. ...

AWS Global Infrastructure is looking for an experienced Program Manager (PM) who is a passionate advocate of process excellence. This PM will design and build operational processes, define software requirements, establish analytical reports and lead cross-functional teams to develop and deploy comprehensive equipment end of life solutions across AWS’s global footprint.This Program Manager will deliver and optimize workflows and metrics that ensure all intellectual property and storage devices are managed in accordance with Security Policy and in compliance with Environmental and Legal across all work streams. The role will work within the data center operations organization, measuring and reporting on performance execution while leading projects and solving problems aimed to deliver safe, secure, compliant and efficient processes that reduce risk and enable scale.The candidate is expected to partner with Product Owners, Hardware Engineering, Security, Field Operations, Software and Data Analytics teams; reporting status to the leadership team. A successful candidate is customer oriented and has experience with process design, project planning, stakeholder management, communications management, schedule management and data analysis. The candidate must independently identify and produce metrics that can be used to measure success and report on progress at both the operational and the leadership levels of the organization. The successful candidate has experience in operations, document development and technical program management across time zones and has managed several large scale projects.AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities• Work with key stakeholders across multiple organizations to define strategy and requirements.• Be responsible for scoping and delivering end-to-end software, analytics and technical solutions that span multiple technology teams.• Establish and manage operational metrics and provide written and verbal updates to leadership.• Innovate process and tool features on behalf of our customers.• Provide process expertise to field customers in order to resolve challenges and blockers.• Collaborate with product managers, software development teams, hardware development teams, and global process owners to architect and deliver solutions.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Join Amazon's Global Logistics team as a Principal Program Manager, driving major new logistics product launches for import and domestic transportation businesses. You'll lead cross-functional teams to implement strategic growth initiatives, ensuring successful expansion of our freight forwarder product and key service areas. This high-impact role offers the opportunity to shape the future of global logistics, working with diverse teams and senior leadership to deliver innovative solutions that enhance Amazon's transportation network.Key job responsibilities- Develop and execute complex project plans for major growth initiatives- Lead cross-functional workstreams, including finance, legal, operations, and marketing- Create and implement Go-To-Market strategies for new product launches- Manage stakeholder communications and provide regular updates to VP-level leadership- Identify and mitigate risks across multiple interdependent workstreamsA day in the lifeYour day might involve collaborating with business teams on new proposals, coordinating with partner teams on compliance solutions, aligning tech and program dependencies, and making strategic decisions to keep deliveries on track. You'll balance multiple priorities, from providing implementation guidance to developing pricing strategies and operational readiness plans.About the teamThe Global Logistics Business Operations team is at the forefront of Amazon's transportation innovation. We focus on expanding our global reach, enhancing customer experiences, and optimizing our logistics network. Join us in revolutionizing the way products move around the world, creating solutions that benefit millions of customers and sellers globally.Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan Learn more about our benefits here: https://www.amazon.jobs/en/internal/benefits/us-benefits-and-stockBASIC QUALIFICATIONS- Bachelor's degree in management, business administration, economics, engineering, marketing- 7+ years of program or project management experience- 7+ years of working cross functionally with tech and non-tech teams experience- Experience managing, analyzing and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience defining program requirements and using data and metrics to determine improvements- Proficiency in data analysis and using metrics to drive decision-making- Strong knowledge of project management methodologies and tools ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. With Amazon Flex, individuals can now be their own boss delivering Amazon packages. This role affords an opportunity to work on the cutting edge of innovation, while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.As a Program Manager for NA Flex Business Optimization, Strategy, and Scaling (BOSS) you will own strategy and initiatives within a specific business lane supported by the Flex program. To achieve your goals, you will work with functions that cut across the organization; including technology, operations, and marketing. These goals must be balanced with the needs of the business and take key operational metrics such as cost and quality into consideration. Effective stakeholder management skills is needed in order to effectively balance these competing priorities and deliver effective solutions on behalf of our customers and DPs.Key job responsibilities- Work closely with finance, marketing, capacity management, data science, engineering, and program management on process improvement and launch initiatives- Effectively influence stakeholders through collaboration and effective prioritization- Make difficult resource trade-offs and align Director and VP level leadership on inputs, outputs, and priorities- Own key performance indicators for cost, quality, and capacity while working closely with the business to understand day to day opportunities and pain points in order to implement short term and long term solves- Monitor project execution and ensure that the project delivery is to the appropriate level of quality and in line with its target dateBASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership ...

The Special Projects & Investigations team is looking for a motivated, data savvy program manager to act as a force multiplier on our team's discoveries about fraud and abuse. This position will manage a portfolio of mitigations and mechanisms aimed at making it harder for bad actors to operate on our stores as well as internal team mechanisms. You will interact with partners in product, risk, tech, and science roles in order to execute against your programs. An ideal candidate is highly flexible, a strong communicator, and demonstrates significant bias for action, and loves learning. Our team works on fraud and abuse problems spanning a wide range of problems like customer account compromise, counterfeit products from sellers, to identity fraud, external bad actor networks and more. Your portfolio of solutions will drive accountability leverage a range of tools as short and mid-term solutions while large scale, sitewide fixes are implemented. In addition to partner teams, you will also partner closely with risk managers, technical investigators, and leaders on our team who developed the initial findings and detection signals that you reference in your mechanisms. These teammates are highly motivated, smart, invested in enabling you succeed, and leaders in our organization. Over the long term, you will have the opportunity to partner and learn from some of the best, and see firsthand how effective problem solvers operate at scale at Amazon. The Customer Trust (CT) organization's mission is to keep Amazon stores safe and trustworthy for our buyers, brands and selling partners, by enabling our selling partners to provide great CX while ensuring bad actors are kept out of our stores. The Special Projects & Investigations (SPI) team protects Amazon’s WW stores store by creating projects and programs focused on the detection of abuse at its earliest point and identifying the root causes, vulnerabilities or exploits to systematically address to prevent future abuse. We search out highly skilled candidates who move fast, have an entrepreneurial spirit to create new solutions, a tenacity to get things done, thrive in an environment of ambiguity and change, and are capable of breaking down and solving complex problems. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. The combination of our unique backgrounds and perspectives strengthens our ability to achieve Amazon's mission of being Earth's most customer-centric company.Key job responsibilities- Develop and lead execution of abuse mitigation efforts across our team's projects, coordinating with business, science, analytics and tech teams in partner organizations.- Develop communications to accelerate decision-making, improve efficiency, and drive implementation. - Partner with analytics team to develop monitoring and KPI's for projects.- Define strategy and goals for each workstream and monitor progress against goals. - Investigate and audit our mitigation workstreams for opportunities and errors. - Find feasible options to deliver in an ambiguous environment with competing priorities between teams. - Influence partner teams, remove roadblocks, and escalate effectively to accelerate delivery.A day in the life- Deep dive mitigation opportunities to learn the mechanics, partner teams, and requirements. - Propose and gain alignment on mitigation plan with partner team stakeholders. - Launch, monitor and communicate with stakeholders about the progress of current mitigation. - Influence stakeholders to adopt, integrate, or fix gaps in order to allow sunsetting of existing mitigations. - Monitor reporting of established mechanisms and evaluate for effectiveness.- Inspect metrics and anecdotes to find false positives and false negatives, then develop improvements to address misses. - Listen, learn, engage, communicate, execute, analyze, influence... and most of all - get things done!About the teamOur team is comprised of practitioners of fraud and abuse, working to understand bad actor ecosystems using threat intelligence analytics and technical skills. We complement specialized industry skills with broad risk experiences gathered through years of experience to deliver results - we wear a lot of hats and take ownership of hard to solve problem areas whenever possible. We speak 12 languages, write code in 3 (mostly self-taught, on the job), and celebrate learning and taking risks. We encourage experimentation and curiosity while supporting each other to constantly learn and grow.Our work is to solve hard puzzles and identify what hasn’t already been discovered - typically with data and always with a lot persistence and curiosity. If you like the sound of that, come join us.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

The Team: Innovation is part of our DNA! The Amazon Fresh Core Processes team is looking for a program manager that wants to join an ambitious and driven team that is changing the landscape of retail. This role includes ~25% travel to Amazon Fresh Stores nationwide. The Role: As Program Manager on the Core Process team, you are the glue bringing together cross-functional teams to deliver efficient, accurate, and simplified field processes for the stores. This role is responsible for developing field processes for Inbound retail store processes. Our ideal candidate will work back from core customer needs to develop new standard operating processes that improve efficiency and inventory accuracy. You will consistently work with external and internal stake holders including the category team, in-stock team, external vendors, and the store teams that you will serve. You will use data to track the effectiveness of the inbound programs as well as areas of opportunity for further training or process innovation.Key job responsibilities• Drive the expansion, improvement, and simplification of inbound processes within Amazon Fresh Stores.• Explore, test, and roll out new store processes.• Champion these store programs and develop training to allow the inbound programs to scale.• Monitor store’s execution and progress on key performance indicators. Assess data to make decisions on process iterations.• Work side by side with store teams to test new initiatives and to understand pain points.• Collaborate with key internal and external stakeholders to improve processes and communication mechanisms.• Build respect and credibility with individual contributors, stakeholders, management peers, and executives.• Create and monitor metrics to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership.• Innovate on behalf of your customer, identifying and building solutions to reduce labor hours in tasks and improve team efficiency.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- 3+ Field and or Corporate Retail experience- 3+ yrs Supply Chain experience ...

Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.Within SPS, Global Process Management (GPM) strives to make Amazon the best way for Partners to reach customers locally and globally and to operate their businesses, driven by the accurate and efficient support and solutions we provide them. GPM focuses on both preventing Selling Partner (Seller, Vendor and Brand Registry) contacts based on knowledge obtained during our support interactions, and for handling those contacts with quality and efficiency. ABOUT THE ROLE: Global Process Owners (GPO) have cross functional responsibilities and will be passionate about the selling partner experience, innovation, and cross-team partnerships to deliver business impact. The position will lead a team of GPOs and the role involves regular interactions with the senior management on status, risks and is a key contributor to weekly Selling Partner (SP) Support mechanisms which aim to provide the perfect SP experience as Amazon launches initiatives or initiates changes, makes improvements across tools, adds new features, or creates/updates policies or programs. The role will own a portfolio of business teams and play an integral role in the defect elimination and change management process and needs to interact and influence stakeholders in Finance, Product/Process Teams, Operations, and Analytics.Key job responsibilities• Interfacing between Amazon business teams and Selling Support Operations to facilitate changes. • Collaborating with operational, training, product, and software development teams to identify, define and specify solutions that create the conditions for Selling Partner and Associate success and satisfaction. • Establish collaborative relationships with business teams to build roadmaps that will identify and reduce contacts (both incoming and productivity efforts) and reduce effort and/or improve SP experience. • Problem-solving, strategic to real-time, requiring extensive use of data collection and analysis, and preparing and executing regular program updates to senior management. • Being a visible and vocal role model across the wider business for Amazon’s customer-centric culture, championing Selling Partner needs and using data and technology to anticipate and exceed them.BASIC QUALIFICATIONS- 7+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 7+ years of cross functional project delivery experience- 7+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements ...

**This role will be located in Tempe, Arizona.The Learning Manager (LM) is an active member of the Relay Operations Center (ROC) Leadership Team, driving and supporting site performance and network initiatives. The Learning Manager (LM) actively leads a team of managers and trainers including their development and overall productivity. The LM must ensure the work of the team is aligned to meet internal customer needs. By partnering with operations, building support teams, Senior Leadership and external customers such as ACES, HR and Business Partners, LM’s drive positive impacts on the key business metrics including safety, quality, productivity and customer experience. The Learning Manager oversees the day to day operations of the learning organization within the ROC including, but not limited to, associate and manager onboarding/training and compliance with policies, procedures and standards.Key job responsibilities• Maintains proficiency, development, and compliance trainings, ensuring targeted metrics are achieved or exceeded• Manages their department to established Benchmark standards, auditing and implementing actions to sustain and improve department performance• Sets and communicates goals and objectives across multiple teams including Finance, Operations, Support and Business Partners• Effectively contributes to the operational strategy, including both financial and learning inputs/outputs• Uses available data and tools to analyze and construct strategic plans which maintain and/or improve associate and leader performance• Continuous Improvement subject matter expert• Ensures processes and changes are communicated and that teams are prepared for implementation and adoption• Simplifies complex information to construct executable plans• Effectively composes verbal and written communication and identifies the appropriate forum for eachBASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements ...

• Amazon Operations is seeking Project Managers with project management experience to own strategic, cross-functional projects within the Sub Same Day (SSD) program.• These roles require scoping and creating project plans, coordinating and driving execution, and communicating to senior management on status, risks and process/project changes.• Cross-team coordination and project management skills are essential.Key job responsibilities• Plan, direct, supervise and control the execution of all business, technical, fiscal and administrative functions of the assigned project. • Partner with customers and internal/external teams to ensure timelines and deliverables are met.• Monitor and report on the progress of all project activity including significant milestones and conditions which would affect project cost or schedule.• Solve ambiguous problems and proactively identify and mitigate risks before they become roadblocks.• Manage project budget and approve all purchase orders.• Travel up to 80%.BASIC QUALIFICATIONS- 5+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

We are seeking an experienced policy manager to own strategy and implementation of Creators’ policies. You will be responsible for developing and maintaining policies that protect associates and influencers, Amazon's brand, and end-customers. You will be a trusted advisor to our operations, business, and legal teams on high-visibility escalations. You will partner with our operations and global Creators teams to calibrate and implement new policies, prioritize new initiatives, and ensure delivery against internal goals. Key job responsibilities• Contribute to the strategy, evaluation, and maintenance of Amazon’s Global Creator Operating Agreement and Program Policies. Partner with legal and global Creators teams to gain consensus on policies and improvements. • Own fast-paced policy research by monitoring industry trends and risk areas; draft and present thoughtful policy proposals to senior leaders.• Determine and implement effective operations solutions, understanding technical limitations and contributing to roadmap prioritization of the same• Support highly sensitive escalations • Own creator-facing initiatives related to policy compliance • Influence technology investments to detect and prevent risk to the Creators business• Plan and manage multiple parallel projectsAbout the teamThe Creator team’s mission is to make Amazon the Earth’s most desired destination for commerce creators and their content. We own the Associates and Influencer programs and brands across Amazon to ensure a cohesive experience, expand creators’ opportunities to earn through innovation, and launch experiences that reinforce feelings of achievement for creators. In partnership with Creators, the Trust, Safety, and Support (TSS) team strives to improve the Amazon customer and creator experiences by identifying and implementing policy changes and investigating violations among our community. TSS is focused on four functions: Application Review, Influencer Moderation, Creator Content Annotations, and Fraud Investigations. Here at Fashion & Fitness, we are inspired to never stop embracing our uniqueness for both our employees and our customers. BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience implementing repeatable processes and driving automation or standardization- Experience working in a matrixed organization ...

Amazon’s Ship Tech (STS) team is responsible for key technology that enables planning, orchestration, and execution of transportation service to deliver billions of packages to Amazon.com customers globally. Our goal is to ensure the best delivery experience for customers across all geographies through a highly scalable, adaptive, and autonomous transportation network.We are looking for a product leader to be a part of our multi-year effort to build the next generation of transportation planning and intelligence products. They will own critical Amazon services that leverage real-time insights and predictive supply chain data across our entire network to drive automation, efficiency, and visibility. These services allow us to identify problems that could impact on-time delivery, take proactive actions to mitigate network and package level problems, and keep customers informed on what is happening.The ideal candidate is capable of breaking down and solving complex problems, and has a strong will to get things done! You will work on real world problems on a global scale. You own your products end-to-end and influence the direction of our product and technology which impacts hundreds-of-millions of customers around the world. You are a hands-on, pragmatic problem solver that easily balances trade-offs between competing interests. You thrive in a fast-moving team environment where you are able to juggle complex dependencies and requirements while producing optimal solutions.Key job responsibilities- Serve as the subject matter expert in transportation and logistics, control towers, and workflow automation, leveraging your deep domain knowledge to identify market trends, customer pain points, and opportunities for product enhancement- Collaborate with cross-functional teams, including engineering, design, and customer success, to translate business requirements into technical specifications and drive the successful implementation of new product features and enhancements- Develop a comprehensive product roadmap that aligns with the company's overall strategic objectives and effectively communicates it to stakeholders- Continuously gather and analyze customer feedback, market intelligence, and industry insights to inform product decisions and ensure the delivery of high-value solutions- Champion a user-centric design approach, working closely with Operational, Business, and UX team to optimize the user experience and drive product adoption- Manage the product lifecycle, from ideation to launch, ensuring that milestones are met, risks are mitigated, and the product is delivered on time and within budget- Represent the product and the company at industry events, conferences, and customer meetings to build brand awareness and strengthen relationshipsBASIC QUALIFICATIONS- 8+ years of technical product or program management experience- Experience owning/driving roadmap strategy and definition- Experience with feature delivery and tradeoffs of a product- Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree preferred- Extensive knowledge of transportation and logistics concepts, control tower technologies, and workflow automation solutions- Proficient in interpreting and translating complex technical requirements into user-friendly products- Excellent problem-solving, analytical, and decision-making skills- Strong communication and presentation skills, with the ability to effectively influence and collaborate with cross-functional teams- Passion for innovation and a commitment to driving the company's growth through the development of industry-leading products ...

If you have a passion for reinventing the shopping experience and you enjoy the thrill of experimentation, optimization, and collaboration, this job is for you. This is a unique product opportunity to develop a new customer-centric roadmap. Today, most product roles at Amazon are limited to their engineering team’s charter. We are building a new Shopping Design Product team that erases org lines and is heavily focused on CX experimentation. Our PM team works closely with design partners to innovate and identify opportunities for storewide customer impact and works with engineering partners across the company to deliver. Our team is part of the Shopping Design org responsible for designing foundational shopping experiences, including discovery, homepage, inspirational shopping, detail page, purchasing, personalization, and more. The Principal Product Manager - Tech will own the product vision and roadmap within a broad coverage area such as discovery, core shopping, or storewide patterns. You will have exciting opportunities to experiment on the current CX and spend time looking around corners to help define the shopping experience of the future. This is a highly visible role that will interact with Shopping org teams and it’s many global partners.Key job responsibilities* Defining a CX vision for the shopping experience in partnership with your design team, developing an actionable product roadmap, and identifying and influencing product/engineering teams to run experiments.* Managing a portfolio of experiments, some projects that span multiple teams and shopping experiences, and some that dive deep in one CX area.* Leveraging your high judgment to prioritize opportunities that drive the most strategic value; working with your design team to scope design effort, set/track goals and triage incoming priorities from product/engineering teams.* Utilizing your varied background and skillsets to dive deep with designers on UX decisions and drive technical conversations with engineering partners. BASIC QUALIFICATIONS- Bachelor’s degree, MBA preferred- 7+ years product management experience- Well developed analytical skills and experience setting up experiments and analyzing results- Experience owning customer-facing product roadmap strategy, quantifying and prioritizing features, and making high judgement decisions that are well articulated to senior leaders- Strong earns trust and experience influencing cross-functional teams and senior leadership- Excellent written and verbal communication skills ...

Amazon is seeking an experienced professional to join our Ocean and Air Product team to lead Revenue Management, Pricing, and Promotion Products. Pricing is a key lever in our product strategy, and the product's success depends on an effective pricing strategy. Qualified candidates will bring their product and pricing subject-matter expertise in global shipping products, either as a Freight Forwarder or NVOCC (Non-Vessel Operating Common Carrier), to drive growth from pricing and related initiatives.Key job responsibilities- Be the single-threaded owner for developing and executing the Pricing Strategy for Amazon Global Logistics freight products.- Own the long-range roadmap for pricing tools.- Analyze and validate data to ensure high data quality and reliable insights.- Optimize existing processes and develop new scalable, repeatable processes and best practices.- Gain support for strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership to facilitate decision-making.- Own the end-to-end process for price-setting, analysis, and decision-making, applying disciplined data analytics to maximize profitability and adoption.- Predict customer behavior at micro-market levels, fine-tune product pricing, and adjust availability to maximize revenue.- Own regular monitoring and reporting of pricing performance at regional and product levels.- Partner with finance and financial automation teams to factor in accurate and up-to-date cost information for pricing decisions.- Partner with procurement and legal teams to ensure prices align with all regional and local tax and legal guidelines.- Develop, research, and analyze pricing strategies; test and evaluate current and proposed pricing strategies.- Identify trends at their root while understanding the broader context.A day in the lifeYour day-to-day will include a mix of tactical and strategic decisions. On the tactical side, you will ensure your team is well-structured to monitor market and booking trends and can make fast pricing decisions to support growth and revenue. You will manage the balance between adoption and margin based on changing business needs. You will set time to think about the future and plan the strategy for enhancing our revenue and setting pricing strategies for new products and geographies. We are entering a period of expansion into new origins and destinations, which will exponentially grow our portfolio complexity.About the teamGlobal Logistics is part of Supply Chain by Amazon and encompasses a set of supply chain services that get products from manufacturers to customers worldwide. The Ocean team is known in the market as Amazon Global Logistics. We are the first part of the supply chain from the factory door and offer a complete end-to-end solution that keeps products in stock, provides faster and more reliable shipping, and significantly lowers costs. We offer international and domestic logistic solutions. Our cross-border expertise enables Amazon's introduction into new markets. Global Logistics cultivates global expansion with the highest standard of quality, accountability, and transparency. Our multicultural, multilingual team works with merchants, sellers, vendors, providers, governments, and trade officials from the busiest to the most remote locations worldwide, applying a global perspective with a local approach.BASIC QUALIFICATIONS- 12+ years of product or program management, product marketing, business development or technology experience- 6+ years of team management experience- Bachelor's degree- Experience owning/driving roadmap strategy and definition- Experience engaging and influencing senior executives- 5+ years of experience in pricing in the logistics/shipping industry as a freight forwarder or NVOCC ...

The Logistics for Good is seeking an experienced Program Manager for our Food Security and Natural Disaster Recovery initiatives.Logistics for Good's mission is to utilize Amazon's transportation and logistics resources for social impact. We strive for solutions that benefit customers experiencing food insecurity and natural disasters.As the leader in this role, you will collaborate closely with internal transportation and logistics teams, as well as various departments across Amazon. Additionally, you may engage externally with community leaders, governmental bodies, and nonprofit organizations to drive meaningful change.To excel in this position, you must possess a strong dedication to customer satisfaction, proficiency in project management, and the ability to navigate through ambiguous challenges. Success in this role will require defining and measuring success metrics effectively.This position is based in Bellevue, WA.Key job responsibilitiesIn this role, you will support a portfolio of initiatives and be responsible for:- Gaining alignment and commitment for initiatives with cross-functional partner teams- Creating program execution plans- Delivering initiatives alongside partner teams- Defining and measuring success metrics- Driving improvements metrics and program execution mechanisms- Writing documents including program proposals/plans and executive status updatesBASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

At Amazon, our Buyer Safety Experience team is dedicated to empowering customers with the information they need to make safe and informed purchasing decisions. We're at the forefront of designing and implementing cutting-edge experiences, tools, and technologies that protect and enhance the Amazon buying experience. Our mission is to maintain buyer trust without disrupting the customer journey. We achieve this delicate balance through innovative display experiences that accurately identify and mitigate risks while allowing us to learn and adapt quickly. As a valued team member, you'll have the opportunity to: 1. Shape the future of buyer experiences for both new and existing products and services 2. Identify and implement improvements to customer experiences, processes, and risk controls 3. Develop risk assessment research and mechanisms to help evaluate threats 4. Define technological, procedural, and control enhancements to mitigate identified risks 5. Collaborate with business, operations, and technology teams to manage risks effectively 6. Influence and strengthen the risk culture across Amazon's Buyer Safety Experience 7. Engage with stakeholders throughout the company, including public policy, risk, compliance, and legal functions This global role offers an exciting opportunity to thrive in a dynamic, fast-paced environment. The ideal candidate will excel at: - Balancing strategic thinking with tactical, detailed execution - Working independently and tackling ambiguous problems - Identifying and addressing significant challenges - Adapting to rapid and frequent changes Join us in our mission to protect Amazon's customers and contribute to a safer e-commerce ecosystem.As a successful candidate you will have the opportunity to participate in creating new buyer experiences of new products and services, as well of our existing processes and systems. You will identify opportunities to improve the customer experience, processes and controls to mitigate risk and improve operational performance. You will also contribute to the development of risk mechanisms to help the business identify and evaluate internal/external risks, and help define the technology, processes, and control improvements required to mitigate them. You will work with business, operations, and technology teams to help them manage risks to their business, while influencing the broader risk culture across Amazon’s Buyer Safety Experience. You will also engage with stakeholders across the company, including other specialized fraud, risk, compliance, and legal functions. This position supports a global organization and is an exciting opportunity to be a part of a dynamic and high paced environment. You must be comfortable with balancing strategic thinking with tactical, detailed execution while working independently, sorting through ambiguously defined problems, identifying and facing big challenges and adjusting to sudden and frequent change. A day in the lifeHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.About the teamOur team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- 6+ years of compliance, audit or risk management experience- Knowledge of Microsoft Office products and applications at an advanced level- Bachelor's degree or equivalent ...

Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own and/support strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and supporting project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.Amazon supports vendors, sellers, and third-party partners around the globe. As a Program Manager with Amazon, you will have the opportunity to develop the business requirements and influence the success of these partners. In this role, you will own and support operational programs related to our vendors, and third-party partners and work to resolve operational issues. As a program manager you will work cross-functionally to drive customer centric programs. This role requires a deep need for stakeholder management, an ability to synthesize data and information, and communication across internal and external partners. This role also requires strong self-motivation and exceptional project management skills. 15% TravelKey job responsibilities• Organize and drive reoccurring meetings with vendors holding them accountable to KPIs and provide support where needed• Execute the Mobile Fueling launch check list to ensure an on-time and successful launch• Support the international expansion of the Last Mile Fuel team programs• Collaborate cross functionally with environmental, zoning, real-estate, and other governing stakeholders to ensure delivery stations are approved for launch• Develop and refine program strategies, effectively leading and motivating teams.• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.• Foster collaboration with internal and external partners to optimize resource allocation and project success.• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.• Identify and mitigate risks, preventing them from escalating into major issues.• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Operator Tools empowers Amazon's software builders to safely and reliably operate their services in production by providing them with tools that enforce change safety and enable operational insights with minimal friction. Our customers rely on us to understand the impact of changes they make to their services and underlying infrastructure, regardless of the scale of their deployment.A software builder becomes an operator when taken away from building and deploying code. Specifically, this includes on-call and incident response, retrospectives, remediation plans, taking corrective actions, setting up metrics and monitoring, operational readiness verification, and application safety and security reviews and improvements. Because of the business-critical nature of these actions, engineering teams are looking for ways to streamline these processes without causing more operational load. Our builders want to operate their services with minimal interruption and friction, and to avoid needless complexity and distraction. This enables them to do more of what they love: build for their team’s customers.We are looking for a seasoned product manager to help shape the operational experience to provide a streamlined, integrated, and safe experience that benefits all of Amazon and reduces operational overhead for our builders. You will work on the product strategy for creating this operator experience that measurably improves software builders’ experience at Amazon.Key job responsibilitiesThe variability of operational responsibilities at Amazon means you will need to understand the landscape and challenges that face our software builders when they assume the role of an operator.* You will work cross-functionally with engineers, other product managers, program managers, and senior leaders. The team is at the center of Amazon-wide initiatives that limits human access to infrastructure and ensures safe changes to production systems.* Lead execution of the product strategy with a high-level of discipline and engagement with the development teams.* Drive adoption growth of rolled out solutions, assess open opportunities to reduce operator toil.* Work with the team that shapes these programs to create a low friction operational experience.* You will partner closely with the Amazon Software Builder Experience (ASBX) User Experience team of UX researchers and designers to understand the customer journey to design products and features that power the experiences.Mentorship and Career GrowthOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. ASBX’s product managers enjoy mentoring and on-boarding new team members through one-on-one mentoring and thorough, but kind, document reviews.We also care about your career growth. We assign projects that help each team member develop into a better-rounded product manager and enable them to take on more complex features and services over time.Inclusive Team CultureHere at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.About the teamWe empower Amazon's software builders to safely and reliably operate their services in production by providing them with tools that enforce change safety and enable operational insights with minimal friction. We aim to provide our customers with efficient mechanisms to perform critical operational functions so that they can get back to building products that delight their customers.What do we mean by "the best software builder experience in the world"? It means that Amazon is the best place in the world for software builders to build great things for customers. Software builders and builder leaders know it from the insights they see—and feel it in the experience of their everyday work. Others in the industry know it—and want to come to Amazon to experience it.BASIC QUALIFICATIONS- 5+ years of product management, or relevant experience in software-or technology-focused businesses ...

As a Senior Product Launch Manager for Amazon Device Solutions (ADS), you will spearhead the launch of our innovative B2B products, including the Amazon Signage Stick and associated software services. You'll work closely with our Business Development and Product teams to bring digital signage and smart office solutions to market, targeting small and medium businesses (SMBs) as well as enterprise customers.Your role is crucial in scaling our presence in the multi-billion dollar digital signage market and expanding our smart office offerings. You'll be responsible for coordinating launches across multiple channels, including direct sales, content management system (CMS) partners, and AV integrators. Your success will be measured by your ability to drive adoption of ADS solutions, generate revenue, and create long-term value for our B2B customers.This role requires a unique blend of technical understanding, business acumen, and project management skills. You'll be at the forefront of bringing innovative solutions to market that empower businesses to amplify their operations and customer engagement through connected devices and services.Key job responsibilities- Lead end-to-end launch planning and execution for ADS products, with a primary focus on the Amazon Signage related product and service- Develop and manage relationships with key CMS partners and AV integrators to ensure successful integration and go-to-market strategies- Coordinate with internal teams (Product, Engineering, Marketing, Sales) to align launch timelines, messaging, and technical readiness- Create and execute launch plans that address the unique needs of both SMB and enterprise customers - Manage beta programs and early adopter initiatives to gather crucial feedback and refine our offerings pre-launch- Develop and deliver training materials for internal teams and external partners on new product features and capabilities- Collaborate with the AWS and other customer facing teams to create integrated launch strategies - Monitor and analyze post-launch performance metrics, providing insights to inform future product development and launch strategies- Identify and mitigate launch risks, escalating issues as needed to ensure smooth product introductions- Drive continuous improvement in our launch processes, adapting to the fast-paced, startup-like environment of ADSA day in the lifeYour day as a Senior Product Launch Manager at ADS might start with a morning strategy session, refining launch plans for our latest digital signage solution. By midday, you could be leading a cross-functional meeting to address last-minute technical issues before a major product release. The afternoon might see you collaborating with Marketing on customer-facing materials, ensuring our value proposition is clearly communicated. You'll likely end your day analyzing customer feedback from recent launches and preparing recommendations for product improvements. Throughout, you'll coordinate with various teams, manage timelines and risks, and balance immediate launch needs with long-term product strategy, all while keeping the customer at the center of your decisions.About the teamADS creates scalable, profitable B2B opportunities by leveraging Amazon's substantial investments in 1P devices, technologies, and infrastructure. Our mission is to empower businesses with connected devices and services that amplify their operations, business performance, and customer engagement. We are a team of innovators tackling difficult problems and building products through fast iteration in a startup-like environment within Amazon.BASIC QUALIFICATIONS- Bachelor's degree in Business, Engineering, Computer Science, or related field- 7+ years of experience in product launch management, preferably in the technology or B2B sector- Proven track record of successfully launching complex technology products or services to market- Experience managing cross-functional teams and stakeholders throughout the product launch lifecycle- Excellent project management skills with the ability to create and execute comprehensive launch plans- Excellent communication and presentation skills, with the ability to influence senior leadership and external partners- Demonstrated ability to translate customer needs and market trends into successful launch strategies- Experience with go-to-market strategy development and execution- Proficiency in data analysis and the ability to make data-driven decisions ...

Are you inspired by invention? Is problem solving through teamwork in your DNA? Do you like the idea of seeing how your work impacts the bigger picture? Answer yes to any of these and you’ll fit right in here at Amazon Robotics. We are a smart team of doers that work passionately in robotics and software to solve real-world challenges that will transform our customers’ experiences in ways we can’t even image yet. We invent new improvements every day. We are Amazon Robotics and we will give you the tools and support you need to invent with us in ways that are rewarding, fulfilling and fun.Amazon Robotics is seeking a talented and motivated Program Manager to join Process Engineering to create mechanisms and drive efficiency within our team. In this position you will scope and deliver PE priority projects end-to-end, drive project schedules, and expedite resolution of cross functional customer escalations. You will dive deep into data to understand and assess opportunities and methods, and partner across organizations to define and implement scalable solutions to the most impactful operations and support challenges. As a PM, you will identify bottlenecks, provide escalation management, anticipate and manage tradeoffs, and balance business needs with constraints. You will be expected to clearly communicate to AR leadership, engineering, operations, and support partners.Key job responsibilities * Develop and maintain a comprehensive understanding of the organization's operations, processes, and key stakeholder relationships to anticipate the Leadership needs and proactively address issues. * Manage operational priorities and workflows, ensuring efficient use of time and the timely completion of critical tasks and deliverables. * Collaborate closely with PE Leadership to develop and implement effective operational strategies, policies, and procedures that drive continuous improvement and enhance departmental performance. * Develop and drive PE communication and rhythm of business strategy to improve internal and external visibility and collaboration. * Represent PE in various internal and external meetings, effectively communicating department priorities, challenges, and achievements to key stakeholders. * Analyze operational data, identify trends and opportunities, and provide data-driven recommendations to inform decision-making and drive solutions. * Serve as a trusted liaison between the Robotics Manufacturing and Technical Operations cross-functional leaders, fostering collaborative relationships and aligning operational priorities. * Champion the adoption of industry best practices, innovative technologies, and continuous improvement methodologies to enhance the organizations capabilities. * Organize Team Events/ SWAG, and Quarterly Headcount Resource Planning Meetings. * Develop and execute on Engineering Document Management strategy. A day in the lifeAs the Program Manager for Process Engineering (PE) at Amazon Robotics, you will play a crucial role in improving team efficiencies through enhanced internal and external communication, as well as driving greater visibility into the team's work. The PE team has grown significantly over the past 7 years. This rapid growth has led to limited sharing of best practices. In this position, you will take a comprehensive look at the PE team's standard work, and create mechanisms to facilitate clear communication and visibility into the work being done. This will help drive cross-collaboration, force multiply continuous improvement efforts, and promote the team's work both internally and externally to enable more efficient collaboration.You’re a good fit for this role if you have:- Proven program management experience- Expertise in automating dashboards and data visualization- Experience working in a manufacturing environmentIt's a plus if you have:- Marketing and graphic design skills- Event planning experienceAbout the teamRobotics Manufacturing and Tech Operations (RMTO) Process Engineering (PE) develops manufacturing processes to scale new robotic solutions in Amazon's fulfillment centers. We evaluate the latest technology designs and prepare our factories to deliver products on time. This is done by developing assembly sequences, identifying required equipment and tools, creating factory layouts and installing utilities and infrastructure, performing risk analyses, writing work instructions, training associates, and driving continuous improvement. Join our team and be a part of this exciting and impactful work!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams- * Bachelor’s degree in Engineering, Computer Science, Math/Statistics, or Business.- * 1+ years of experience leading engineering projects with aggressive schedules or equivalent experience.- * Experience with project management tools and processes.- * Experience working with teams to define, scope and prioritize product requirements.- * Experience and proven skill in writing white papers, organizational communications, and business cases. ...

The Amazon.ca Consumables team is looking for a talented, smart, and experienced leader to lead the Instock and Supply Chain team. Our mission is to create a world-class store where customers trust Amazon.ca as their shopping, research, and discovery destination. We are an exciting start-up environment in high growth mode, with significant opportunity to drive projects, take on leadership roles, and deliver results. This leader owns business plans and oversees the supply chain and inventory management for the fast-growing Canada Consumables business. From a supply chain perspective, you will manage the day-to-day supply chain operations of the business and lead cross-functional initiatives to improve the customer experience and overall cost structure of the businesses. This role will manage a team of at least 4 direct reports. The successful candidate will communicate effectively across teams and levels, while balancing the needs and requirements of internal and external customers. They will be relentlessly focused on improving the customer experience. Flexibility and the ability to prioritize in a changing business environment will also be key. Our team culture is people-oriented, collaborative, while focused on achieving results and continually improving. Key job responsibilities- Manage inventory availability, inventory health and forecasting as well as inbound / other parts of the supply chain. - Monitor, analyze and own key performance indicators such as out of stock, lead time, fill rate, forecast accuracy, turns, and overstock.- Develop and drive key cost savings initiatives with the ability to manage multiple, competing priorities simultaneously.- Coordinate cross-functional teams, and communicate with internal and external stakeholders, while meeting tight deadlines.- Manage a team including supply chain managers.BASIC QUALIFICATIONS- Bachelor’s degree- Superior analytical skills and willingness to roll up sleeves to get it done- 6+ years experience in vendor management, consulting, finance, supply chain or other relevant fields- Strong proficiency in data and analysis tools including Microsoft Excel and SQL- Experience successfully coaching and developing others ...