Project/Program/Product Management--Non-Tech

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. As a Procurement Category Manager, you will create Vendor qualifications, request for proposals, data analysis, vendor performance dashboards for Building Controls and Commissioning categories. You will also build procurement processes and tools to help identify waste and enable innovation across teams. The ideal candidate must be collaborative, but also work with autonomy. To be successful in this role you must be highly analytical; think strategically; have a sense of urgency to meet customer timelines; exhibit curiosity and learning drive, succeed in a fast-paced environment; engage key stakeholders where needed; and have a high level of customer focus. Also, you must have a demonstrated track record of managing multiple projects and driving them to completion to meet business objectives. It will be critical to embrace and model Amazon’s Leadership Principles and have an entrepreneurial spirit with a “get it done” mentality. Key job responsibilitiesResponsibilities Include but are not limited to: · Be/become a subject matter expert on all systems and policies related to procurement. · Manage the supplier onboarding and qualification process · Manage all assigned tender or RFX events, and related follow-on contract generation supporting the category manager. · Manage post contract audit process to ensure payments are done for work awarded. · Develop and enhance process and training documentation · Develop dashboards for metrics reporting · Accurately enter purchase requisitions using information provided by business owners and suppliers. · Participate in requisitioning processes. · Audit internal tools and processes to ensure data integrity for systems the team relies on including the team's wiki page, vendor management system, SharePoint site, shared drive, etc. · Train team members on new and existing procedures related to systems and purchasing. About the teamWhy AWSAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Diverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.BASIC QUALIFICATIONS- 4+ years of program or project management experience- 4+ years of defining and implementing process improvement initiatives using data and metrics experience- 4+ years of supply chain experience- Bachelor's degree ...

Who we are: The Corporate Infrastructure Services team (CIS) is part of the IT Services organization that supports all Amazonians at corporate offices. CIS designs, plan, builds, maintains and deprecates the infrastructure in all corporate offices worldwide. This includes running Amazon’s corporate campus & building infrastructure worldwide. Everything from deploying and maintaining the wired and wireless networking to Printers, to the AV systems in our conference rooms. Where there’s technology at play in these buildings, CIS is responsible for keeping it healthy and running for our customers. We are passionate about ensuring our customers receive world class IT Services and making sure they have the best possible experience while working from the office.What is the role: Are you a strategic thinker with a passion for supporting a high performing operations organization in IT? We’re looking for a proactive and detail-oriented Business Operations Program Manager to ensure the seamless functioning of our organization through robust business processes, strategic planning, and cross-functional collaboration.In this critical role, you’ll act as the linchpin for regular business reviews, financial planning, and operational reporting. Partnering with teams across the IT Services organization, you’ll lead recurring line-of-business activities in the Office Infrastructure Management org, including Weekly, Monthly, and Quarterly Business Reviews (WBR, MBR, QBR), annual financial planning, and goal-setting reviews. Your efforts will directly impact the efficiency, transparency, and strategic alignment of our IT services.Key job responsibilities• Business Reviews: Facilitate and manage the cadence of WBR, MBR, and QBR processes, ensuring actionable insights and alignment across teams. This includes; driving the cadence and content for business, operational, and strategic reviews.• Operational Support: Collaborate with stakeholders to streamline recurring line-of-business activities, enhancing communication and decision-making.• Cross-Functional Collaboration: Partner with other IT Services teams to align strategies, share best practices, and drive continuous improvement.• Goal Planning: Establish, monitor and facilitate progress of all organisational goals and targets.• Identify and prioritize the working list of cross group collaboration opportunities.• Lead the annual planning process such as RoTB and Goal Planning, and headcount allocation• Set and drive regular cadence of communications to various stakeholders including internal team members and external audiences• Responsible for communications of key initiatives across staff leaders.• Drive staff meeting agendas and manage follow-up actions.• Manage agendas/topics for staff meetings, strategic off-sites, and other important reviews.• Prepare updates and business reviews with executive leaders.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Have a passion for driving change and innovation? Do you want to be a part of an area in Amazon focused on driving growth initiatives? Excited about a fast-paced environment where you get to define experimentation plans, build a new initiative from the ground up, pilot new services, and ensure we're delivering against our strategy for a multi-billion dollar business?Amazon is looking for a Senior Product Manager who will drive growth-focused strategic initiatives. The Senior PM is constantly innovating on behalf of customers, and you will own the partnerships that get us to the right experience for our customers. You will shape the business needs to make it easier and more rewarding for our customers. You will work closely with both internal and external partnerships to execute the vision you develop. You will coordinate with category teams, marketing teams, and other business stakeholders across the company to bring your vision to fruition. You will monitor and react to customer needs and feedback, improving the customer experience.Candidates should have strong analytical abilities, comfort with ambiguity, a trust-but-verify mindset, high business judgment, strong influencing skills, a self-starter mindset, and a keen customer focus. This role requires skills at breaking down complex, high-level ideas into executable phases and juggling multiple competing projects and priorities. The ability to influence cross-functionally and across the organization, at all levels, will be absolutely critical to the success in this role.Key job responsibilities- Creates long-term category solutions that drive topline growth- Identify and define the end-to-end experience for parents- Partner closely with category, finance, engineering, operations, marketing, advertising, and program management to launch products and customer experiences- Define and lead joint strategies across multiple teams, such as Retail, Ads, Creators- Drive the strategy to establish Amazon Baby as the information and resource destination for parents to be the one-stop shopBASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience in product or program management, product marketing, business development or technology- Strong analytical abilities and oral/written communication skills ...

Do you want to lead design of Amazon's last mile business product strategy? Are you looking for a high-impact, global role where you can use your product management expertise to transform a critical part of Amazon's business? The Global Delivery Service Partner (DSP) organization is seeking an exceptional Senior Product Manager to lead a strategic initiative reshaping our global last mile delivery operations.At Amazon, we're constantly reinventing the customer experience, including how we fulfill and deliver orders. A key part of this is our Delivery Service Partner (DSP) program, which empowers small businesses to build their own delivery companies using Amazon's proven logistics technology and processes. These DSP partners form the backbone of our last mile delivery network across 20 international geographies, allowing us to provide a fast, reliable, and cost-effective delivery experience for our customers. In this role, you will own the product strategy and roadmap for expanding Amazon Shipping, a strategic business initiative that externalizes Amazon’s logistics capabilities into the DSP program in new geographies. You will be responsible for identifying the strategy for launching this program for DSPs, including the DSP customer experience, financials, and integration roadmap. Leveraging your strong problem-solving and creative thinking skills, you will lead end-to-end product development, from ideation to launch, for innovative last mile delivery solutions. Collaborating cross-functionally with tech, program, operations, and other teams, you will bring these new products and features to life. You will also be called upon to communicate product strategies and recommendations effectively to senior leadership, driving critical business decisions in a fast-paced, ambiguous environment.The ideal candidate will have 5+ years of product management experience, and a proven track record of driving product strategy and effectively weighing product tradeoffs. You should thrive in a highly analytical, customer-centric environment and possess excellent communication and stakeholder management abilities. This role requires a high level of business judgement as we drive multiple critical one-way door decisions with senior leadership. A background in strategy, finance, supply chain, or logistics is a plus. Our organization is based in the US, but we drive global operations across 20 countries. Domestic and international travel will be required 10-20% of the time.This is a unique opportunity to make a significant impact on Amazon's global logistics network. You will have the chance to drive innovation that scales across our worldwide operations and shapes the future of how we fulfill customer orders. If you're looking to take your product management career to new heights, we'd love to hear from you. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience working across functional teams and senior stakeholders- Experience in influencing senior leadership through data driven insights ...

Are you interested in driving exceptional security for customers and have a passion for cutting-edge technologies? Do you see regulatory compliance as a business enabler? Amazon Web Services (AWS) is looking for a highly motivated Compliance Program Manager to join our audit team in AWS Security Assurance to drive PCI, ISO 27001, and HITRUST compliance for AWS services. You will join industry-leading security professionals to ensure that our services are in compliance with security requirements.You should be a technically experienced and innovative security, compliance, and audit professional who has the ability to understand IT and privacy processes, communicate to customers, and to be able to drive innovative process changes through multiple organizations and teams.Key job responsibilities· Dive deep into the AWS control environment to develop technical understanding of control implementation, and articulate compliance implications to internal and external audit functions. · Set direction, improve documentation, track progress, coordinate improvement efforts, and monitor process improvement effectiveness.· Operate a rhythm of the business for managing changes to the control environment and external industry standards requirements; in preparing compliance assessment reports, guide control owners in documenting their own control activities and confirm readiness of controls for audit.· Develop broad domain and technical knowledge in AWS security solutions including the operational processes and controls in place that support AWS compliance programs.· Monitor, evaluate, and continuously improve the organization by being a trusted advisor, facilitator and creative problem solver. Develop and share program/project process frameworks, tools, and best practices that can be adopted throughout the organization.· Drive continuous improvements to the security organization, the program management process and control implementation projects in coordination with the service teams. This includes resolution of audit findings and the execution of projects originated from internal assessments.· Liaise with auditors, articulate control implementation and impact, and establish considerations for applying security, privacy and compliance concepts to a technical cloud environment.· Apply a working knowledge of global information security regulation and policy to articulate customer and control impact and drive alignment to AWS controls.· Effectively communicate compliance program results, including assessment status, workflow, remediation, and reporting, to a broad audience including peers and senior leaders.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- Bachelor's Degree in Accounting or Auditing, Information Systems Management, Computer Science, Informatics, or other related fields.- 5+ years of experience in security or compliance consulting or advisory work in in support of a highly technical environment.- 5+ years of experience in performing and/or participating in technical assessments in direct support of a major compliance effort (e.g. PCI, SOC 2, HITRUST, or ISO) ...

Project Kuiper is an Amazon initiative to increase global broadband access through a constellation of over 3,000 Low Earth Orbit (LEO) satellites. Its mission is to bring fast, affordable broadband to unserved and underserved communities worldwide. At Project Kuiper, we are obsessed with customer trust and are seeking an individual contributor who is creative, and passionate about delivering Governance, Risk and Compliance solutions to meet Kuiper's regulatory and external assurance needs. In this role, you will work collaboratively with various business and security teams across Amazon to identify compliance needs, assess the maturity of processes and controls, design, build, and execute high-impact security or compliance programs and liaise with external auditors to ensure successful audit executions.This role is open for Sunnyvale, CA, and Redmond, WA locations.The Security Compliance Specialist in Project Kuiper's Security team will drive regulatory and certification compliance requirements for our world-class cyber and information security throughout Kuiper's technology, systems, and infrastructure. This role is at the forefront of delivering highly secure space and terrestrial broadband telecommunication services for consumer, enterprise, telecom, transportation and government customers around the world.The ideal candidate is technically experienced and innovative security, risk, compliance, and audit professional who has the ability to understand systems, security, and privacy processes, communicate to customers, and to be able to drive innovative process changes through multiple organizations and teams. You have implemented NIST control frameworks, reviewed control activities, evidence collection, and liaised with auditors.Export Control Requirement:Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.Key job responsibilities- Design and drive scalable processes within a GRC (Governance, Risk, and Compliance) framework to ensure compliance with Kuiper's regulatory and contractual security requirements;- Building ISO 27001, ISO 22301, NIST 800-53 and other compliance certifications and attestation programs, identifying applicable security controls, assessing compliance gaps and readiness, developing remediation strategies, and driving remediation activities to completion;- Driving certifications and assurance programs by liaising with external auditors and other Amazon security teams, articulating control implementation and impact, and establishing considerations for applying security, and risk concepts to a highly technical and complex environment;- Communicating to key stakeholders and leadership on controls implementation, audit results, compliance program metrics, key risks and areas of program improvement, as well as, seek diverse opinions and coordinate improvement efforts;- Working closely with engineering, compliance, security, and Legal teams to identify future compliance and regulatory requirements and define compliance solutions;- Serving as a subject matter expert and advisor on complex compliance issues;- Be comfortable with hands-on day-to-day problem solving and implementing quick and effective action plans to meet short- and long-term priorities.About the teamDiverse ExperiencesAmazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why Amazon Security?At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.Training & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.BASIC QUALIFICATIONS- Bachelor's Degree in Cybersecurity or other related fields, or equivalent experience.- 4+ years of project/program management in a technical field.- 4+ years of IT security audit, compliance and/or relevant Federal regulatory experience. - 3+ years of FedRAMP or NIST compliance program assessment experience. ...

Are you a systems thinker who naturally identifies constraints and is able to build mechanisms or processes to fix it. Are you excited about the challenges of thinking big, but at the same time be invested in details? Are you able to thrive in ambiguity and able to chart out your way, bringing people along? Are you excited about the opportunity to make a large impact and bring structure in our day-to-day operations? We might just have the role for you.Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon’s millions of selling partners. We value individual expression, respect different opinions, and work together to create a culture where each of us is able to contribute fully. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.The purpose of our Global Process and Policy Experience (GPPX) team is to be advocates of our sellers. We build mechanisms to inspect quality of our processes and policies, and drive strategic initiatives that help us improve our processes and policies. We also own some key business mechanisms that drive improvement prioritizations across the SPS org working with a complex set of stakeholders, metric owners, goal owners and organization leaders. We are looking for a detail oriented, innovative and experienced GPPX Governance Lead to develop scalable governance mechanisms and a standard framework, with a focus on connecting project owners, managers and leaders together to enable them to increase the delivery for the Selling Partners. You will apply program management, systems thinking principles supported by an efficient project management framework to drive solutions. Above all, we are looking for a leader that is passionate about solving complex and ambiguous problems through simplification and innovation. This role will directly report to the GPPX Leader. The role is based in Seattle or HQ2.Key job responsibilities• You will develop a system that contains a centralized project tracking process, standard portfolio reviews, and automated self-service dashboards that enable project owners to manage their portfolio autonomously, managers to identify and remove roadblocks in their teams, and leaders to have visibility on projects and benefit.• You will define, lead and support the execution of the operational planning cycles for the GPPX organization. This includes defining the working backwards plan, ensuring high quality write ups, providing visibility of the planning cycles for contribution, transparency and information across the organization. • You will lead the portfolio review mechanism across the organization, evaluating the return of investment from the allocation of headcount and the delivery of the various projects and programs against business goals. Through risk management and portfolio insight assessments, you will facilitate agile decisions with leaders to ensure delivery of value for customers and employees.• You will define the rhythm of business (ROB) for GPPX org to ensure that the most important topics bubble up and are discussed at the right frequencies with the leadership group.• You will innovate on the inspection mechanisms needed to keep the organization running healthy and bring focus to pain points that need closer attention.• You will be accountable to keep the important organization workstreams (such as new hire experience, GPPX branding, employee surveys, engagement and fun) on track with the help of single threaded leaders who will be responsible to execute the plans on these workstreams. You will help mitigate risks or bubble them up for leadership attention at appropriate forums.• You will define standards and reduce the manual effort involved in the write up of high-quality business reviews in the GPPX organization – defining standard process and best practices along the way.• You will own the goal tracking and inspection mechanism for the org.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 4+ years of managing stakeholders in cross-functional project experience- Experience implementing repeatable processes and driving automation or standardization- High attention to detail including precise and effective stakeholders’ communications and proven ability to manage multiple, competing priorities simultaneously. ...

Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Marketplace Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems. The Selling Partner Abuse team designs and implements policies, tools and technology innovations to protect customers. Our team is looking for leaders to take ownership of these various areas and deliver on critical and high visibility projects. We are looking for a Risk Manager to manage critical and high impact global events and escalations. The ideal candidate should be passionate about helping us ensure that customers may make great purchase decisions and that brand owners and sellers using Amazon are successful listing and selling their products. Your decisions are not only fundamental to helping protect customers and sellers but will help maintain the health of the Amazon catalog and product listings ecosystem. · The ideal candidate has a proven track record setting program strategy to deliver results. · Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations around product authenticity (counterfeit, trademark, copyright) and safety issues. · Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports. · Analyze existing policy and process gaps, and develop solutions to close them. · Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams. · Closely monitor media and global events to anticipate and mitigate potential risks. Be comfortable using data to analyze trends, predict and fix problems before they happen. · Use high-level judgment to own our most complex enforcement decisions.Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. About the teamHere at Selling Partner Services, we embrace our differences. We are committed to furthering our culture of inclusion. We have 14 employee-led affinity groups, reaching 10,000+ employees in chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our DEI Ambassador Program. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience- Experience handling confidential information ...

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization.How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers, and are excited for what’s to come. Check out more information about Prime Air on the About Amazon blog (https://www.aboutamazon.com/news/transportation/amazon-prime-air-delivery-drone-reveal-photos).If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you.Come work on the Amazon Prime Air Team!We are looking for a Senior EHS Program Manager to join our Prime Air team and ensure the safety and compliance of our operations. You will partner with various stakeholders in Prime Air, such as site operations teams, Engineering, Legal, Human Resources, Ergonomics, Workplace Health & Safety (WHS), Environmental Program Managers and others, to execute safety policies and adhere to all applicable local, regional, and Amazon regulations. You will also lead continuous improvement initiatives to reduce safety and ergonomic risk in our processes and create a safe and healthful working environment for our Associates.As a Senior Program Manager, you will also communicate effectively and clearly with cross functional Teams and influence change through providing comprehensive risk assessments and safety data analysis. You will instruct and train Operations Leaders in safety policies and assist the operations site teams in incorporating our safety standards at their site. You will identify best practices and incorporate them into our standards to continuously improve company safety policies. You will train and drive compliance at multiple locations.You will support multiple projects at once and handle complexities and ambiguity. You will have a deep understanding of the particularities of the region you support and be able to make decisions with appropriate justification based on data, facts, or legislation. You will negotiate resources and priorities, escalate effectively, and find a path forward in difficult situations. You will deliver results independently and with limited guidance.Key job responsibilities-Develop and implement safety policies and procedures that comply with all applicable Amazon WHS Policies and local/regional regulations-Lead continuous improvement initiatives to reduce conditional and ergonomic risk in our processes and ensure a safe and healthful working environment for our associates-Monitor and evaluate the safety performance of the Prime Air operations and identify areas for improvement and risk reduction-Communicate effectively and collaboratively with various stakeholders in Prime Air, such as site operations teams, Engineering, Legal, Human Resources, and others, to provide comprehensive risk assessments and safety data analysis, influence change and promote a safety culture, execute the Safety Management System, report and communicate safety performance metrics, and give feedback and suggestions-Train and coach Operations Leaders and associates on safety policies and best practices and assist the operations site teams in incorporating our safety standards at their site-Support multiple projects at once and handle complexities and ambiguity with minimal guidance-Make data-driven and evidence-based decisions and justify them with appropriate rationale and documentation -Conduct regular and comprehensive site WHS and safety audits to ensure accuracy and compliance of recordkeeping, workplace organization, associate behaviors, equipment, and processes to global WHS and safety standards and local regulations and implement solutions to eliminate exposure to risks and prevent injury at all sites-Assist in the investigation of the root cause Health and Safety issues put forward by Prime Air employees-Support new launch sites including initial site inspections, identifying accountability, purchasing and site readiness reviewBASIC QUALIFICATIONS- 6+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Bachelor’s degree in safety management or a related field- Certified Safety Professional (CSP) or Safety Management Specialist (SMS) certification or equivalent- Experience in conducting risk assessments and root cause analysis- Experience with ISO 12100 - Safety of Machinery and IEC 31010 - Risk management - Risk Assessment Techniques; and OSHA CFR 29 1910- Experience in implementing safety policies and procedures- Experience in working with cross functional teams and stakeholders ...

Amazon is hiring a Senior Product Manager for the Global Accounts Payable Financial Operations Services team that supports the Retail, Digital and Corporate payee processes. Amazon businesses are growing and expanding at a rapid pace resulting in a dynamic work environment with many opportunities. This position is the front line of our program driving global improvements and initiatives within Accounts Payable Financial Operations Services procure to pay processes. You will manage projects and collaborate with system and business owners globally to drive end-to-end improvements and visibility to the payee lifecycle. An ability to thrive in a fast-paced, demanding work environment is critical to this role. The successful candidate will be a self-starter, a quick learner, and will have the ability to efficiently manage various high-priority, cross-functional projects with leadership visibility that will allow Amazon to scale. This candidate will also be able to perform analysis and interpret data to demonstrate the benefits being delivered with the proposed technical solutions. Areas of responsibility: The ideal candidate is an energetic, self-starter and will willfully and diligently perform the following responsibilities on a consistent basis with little or no direction from management: · Manage product roadmaps with accountability to deliver on expected targets (quality, compliance, cost, return on investment). · Develop business requirements for system improvements to support Amazon’s growth and strategic business design. · Ability to aggregate information to generate compelling stories representing the user experience to influence and drive organizational change. · Maintain end to end responsibility of key AP process(es) and work with technology teams to understand, measure, and improve support systems. · Maintain project plans, assigning and tracking tasks to respective teams. Locate and identify sources of data, determine the validity of the data, and analyze the variance in the data between various systems and reports. Exceptional discipline of meeting deadlines while managing multiple projects. · Actively seek opportunities to increase agility by identifying future needs to evolve systems, processes, services and solutions to support strategic growth and development. · Support offshore transactional teams with root cause identification, identifying appropriate remediation and execute on a project plan with appropriate level of urgency. Partner with peers to provide global solution. · Serve as a key business partner working directly with business leaders and cross-functional teams, presenting results of ad hoc business and statistical analysis and recommendations to senior management for optimal decision making. Define and measure quality metrics to ensure optimum customer experience. · Measure and monitor customer (payee) experience metrics and correlate back to measurable shared goals with internal business partners. · Demonstrate advanced analytical skills and the ability to get into the details, while also seeing and understanding the big picture. BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience- Bachelor's degree or equivalent- Experience with feature delivery and tradeoffs of a product- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience as a product manager or owner- Experience owning technology products ...

The Team: Innovation is part of our DNA! The Amazon Fresh Core Processes team is looking for a Manager for Culinary Operations Program Management that wants to join an ambitious and driven team that is changing the landscape of retail. This role includes ~25% travel to Amazon Fresh Stores nationwide and includes leading a small group of program managers.The Role: As the Manager of Program Management for Culinary on the Core Process team, you will define the operational strategy for our Amazon Fresh Kitchen processes that will bring efficiency and ease to associates while delighting our customers. Our ideal candidate will work back from core customer needs to develop operating strategies and processes in Amazon Fresh Kitchens. You will work consistently with stakeholder teams to help operationalize new culinary initiatives for our customer and remove roadblocks for store teams. You will use data to track the effectiveness of your programs as well as areas of opportunity for further strategy iteration, building a roadmap for the Kitchen Operation in Amazon Fresh. Key job responsibilities• Define the operational strategy and roadmap for multiple formats of the Amazon Fresh Kitchen operation. • Define the associate culinary tech and inventory management tech required in our kitchens. • Consult with key partner teams and field leaders to solve quick pain points while defining and building longer term strategies. • Build programs that deliver an improved customer experience while delivering efficiency and cost savings. • Build a change management approach in our kitchens for the introduction of new programs, equipment and/or recipes. • Create and monitor metrics to demonstrate progress towards goals, provide new insights, develop business cases, and allow for regular updates to senior leadership• Manage cross-functional project teams while collaborating with key stakeholders to improve processes and communication mechanisms• Build respect and credibility with individual contributors, stakeholders, management peers, and executives• Spend ~25% of your time in the field launching, supervising, and iterating on new/improved processes BASIC QUALIFICATIONS- 5+ years of working cross functionally with tech and non-tech teams experience- 5+ years of team management experience- 5+ years of cross functional project delivery experience- 5+ years of program or project management experience- Experience defining program requirements and using data and metrics to determine improvements- 5+ years leading in a culinary operation- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- 5+ years of experience using Microsoft Excel- Strong verbal and written communication skills- Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment- Self-motivated, able to work both independently and collaboratively within a team- Willingness to work ~25% of your time in stores, this may include travel ...

Are you passionate about revolutionizing the world of supply chain and logistics? Do you thrive in a fast-paced, customer-centric environment where innovation is at the forefront? If so, we have an exciting opportunity for you to join our dynamic Bulk Fulfillment team within Supply Chain Innovation Org as a Sr Product Manager.In this role, you will play a crucial part in shaping the future of Amazon's bulk fulfillment (that is fulfilling customer orders in bulk (casepack / pallet) quantities). You will collaborate with cross-functional teams to prioritize and deliver cutting-edge solutions that enhance our capabilities, optimize operational efficiency, and deliver unparalleled value to our customers and vendors.Key job responsibilities- Own the product roadmap for bulk fulfillment, working closely with stakeholders to identify and prioritize initiatives that drive business impact and customer value- Collaborate with various tech and operations stakeholders across Catalog, Pricing, SCOT, AFT, DC operations teams to define and deliver fulfillment capabilities and technology features - Leverage data and insights to make informed decisions, measure success, and iterate on product strategiesBASIC QUALIFICATIONS- Bachelor's degree in Business, Supply Chain Management, Engineering, or a related field; advanced degree preferred- 5+ years of product management experience, preferably in the supply chain, logistics, or e-commerce domain- Experience using analytical skills to translate complex business requirements into actionable product strategies- Experience working with agile methodologies and collaborating with technical teams to deliver high-quality solutions- Experience driving product innovation, process optimization, and delivering measurable business impact ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operation data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks. We are currently seeking an energetic Data Center Project Manager to serve as a technical resource within Amazon data centers. You will be part of a highly creative, efficient team tasked with tackling the most fascinating and challenges in designing, building, and operating Amazon data facilities. The Project Manager is ultimately responsible for project oversight and review of all disciplines including electrical, mechanical, controls, and architectural. A fundamental understanding of these systems is required, as the individual will be expected to identify areas for improvement as well as act on data provided from other team and organizations. Ideal candidates will possess the ability to design, develop and deploy innovative solutions to address operational challenges. This role requires both independent contribution as well as the ability to work within multi-disciplinary teams. The scope of projects will include but not limited to the improvement of electrical, mechanical, fire detection and building automation system. The Project Manager is responsible for the overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge you’ve been looking for!A day in the lifeEach day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• 5+ years experience managing projects in data centers or comparable critical infrastructure in an operational space. Comparable critical infrastructure experience is defined as a facility that includes a 24/7 emergency backup system, manufacturing facility (semiconductor, auto, medical equipment or Clean rooms), Mass Transportation (freight or passenger rail), Oil and Gas, Utility, Hospitals or similar industry• 5+ years experience in Construction or Project Management• 5+ years experience in on-site construction trades (mechanical, electrical, general) Vendor Management ...

Are you interested in working with the largest ISV and Technology organizations in the world as they navigate through some of the most dynamic and disruptive transformation projects in their organization's history? Does the prospect of empowering these organizations cloud transformation success by aligning professional services to critical business and IT outcomes, overseeing and assessing engagement delivery, driving a holistic partner strategy and providing insight to accelerate rate of execution/adoption of cloud technology excite you?The Amazon Web Services Professional Services team is looking for Enterprise Service Managers (ESM) that can manage the working relationship with global organizations, develop a long term Professional Services strategy and execute that strategy within those accounts. The ESM is a trusted advisor for our largest and most committed customers. The role includes all aspects of business development, relationship development, delivery oversight and program management in those accounts.Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.We are looking for someone who is passionate about:* Long term development of Customer vision and strategy* Engage with customers to understand their business drivers and customer portfolio* Identify & develop specific opportunities and supporting business cases* Demand creation, deal shaping, including estimations and deal pricing* Identifying and positioning appropriate contracts for Opportunities* Contract negotiations & follow on for SOW signature* Identify potential opportunity & delivery risks, and define Mitigation plan for such risks & issues* Providing Executive Oversight for delivery of projects in account, ensuring high quality delivery* Leading innovation and scoping workshops with Customers* Act as single person of contact for Customer executives, developing deep, trustful relations* Educate customers on AWS services and translate those into a clear business value proposition* Envision and inspire customers* Coaching Customer and Partner teams to be self-sufficient.About the teamAmazon aims to be the most customer centric company on earth. Amazon Web Services (AWS) provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers critical applications for hundreds of thousands of businesses in 190 countries around the world.Diverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Inclusive Team CultureHere at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.Mentorship & Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life BalanceWe value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.BASIC QUALIFICATIONS- 7+ years of external or internal customer facing, complex and large scale project management experience- Bachelor's degree, or 7+ years of professional or military experience ...

Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but the entire industry. Amazon Logistics (AMZL) Engineering team is seeking a Sr. Product Manager to support the WW Strategic Planning and Engineering Organization (SP&E.) WW Strategic Programs & Engineering serves as the Single threaded leaders for programs that propel Amazon forward by (1) Increasing speed to customer, (2) Developing new businesses, and (3) Innovating in nascent spaces. The Sr. Product Manager within this will act as a Single Threaded Leader for one of our new products owning road mapping, feature iteration and product maintenance.To be successful in this role you will need to be able to influence and work with leaders across multiple organizations and geographies. You will manage large, complex projects and advocate on behalf of the customer to develop the next generation of AMZL delivery station.Key job responsibilitiesKey job responsibilities- End to end ownership of a coordinating direction and implementation of new products into the AMZL Network- Responsible for defining business and use case for new and legacy delivery programs while managing capex associated with program integration - Identify customer needs and develop integrated product solutions to solve the problem- Work autonomously in an ambiguous environment, understand business problems, city landscapes, scaling factors and dependencies - Deliver impactful projects in a systematic manner- Drive a culture of innovation across the AMZL Strategic Planning and Process Engineering Org.BASIC QUALIFICATIONS- Bachelor's degree or equivalent- 5+ years of product or program management, product marketing, business development or technology experience- Experience owning/driving roadmap strategy and definition- Experience with end to end product delivery- Experience with feature delivery and tradeoffs of a product- Experience as a product manager or owner- Experience owning technology products ...

At Amazon Web Services (AWS), Security is our highest priority. At AWS' scale, we invent new ways to provide the highest level of assurance to our security conscious customers. The AWS US Amazon Dedicated Cloud (ADC) Security team is looking for a Program Manager (PM) who is highly motivated and fosters organization across the security domain. This role focuses on managing security aspects of new business initiatives and the contract lifecycle, acting as a trusted advisor to AWS sales and capture teams. The successful candidate will blend deep security expertise with a strong understanding of business capture and contract management processes to drive successful engagements with internal and external stakeholders. As an individual contributor, you will be pivotal in ensuring security compliance, addressing risks, and driving scalable mechanisms that align with organizational objectivesThis is a highly visibility team that solves security challenges for the benefit of ADC mission customers. Additionally, you will be responsible for understanding AWS’ Security and Sales processes and be able to clearly articulate and communicate security requirements to various stakeholder audiences in a variety of forms.The successful candidate is one who loves working across many stakeholders and geographies to manage projects for complex AWS contract security requirements supporting the US Government. We have a team culture that encourages ownership, diversity, inclusion, and innovation. Our team members and management alike to take a high degree of ownership for their program vision and execution of ideas. Our team members balance their unique perspective with those of the diverse perspectives of the team and its stakeholders. You will work directly with most divisions within AWS Security and World Wide Public Sector organizations to improve AWS’ ability to demonstrate security excellence to our customers. This position requires that the candidate selected be a US Citizen and obtain and maintain an active TS/SCI security clearance.Key job responsibilities* Serve as the primary ADC Security contract manager providing guidance and support throughout the business lifecycle, including pre-award, award, and post-award phases.* Partner closely with AWS sales and capture teams to represent US ADC Security, contributing to bid decisions and ensuring alignment with security standards and requirements.* Mechanize security reviews, assessments, and risk escalations to streamline processes and improve the efficiency of the security review.* Develop, implement, and improve mechanisms to ensure seamless integration of security requirements into business capture and contract processes.* Conduct detailed risk assessments and security reviews, identifying potential vulnerabilities, mitigation strategies, and areas for improvement.* Act as an Industrial Security subject matter expert, providing technical guidance and support to sales teams, capture teams, and other stakeholders.* Work collaboratively with cross-functional teams, including legal, compliance, and security operations, to align security practices with organizational goals.* Escalate and resolve critical security contract risks, driving timely decision-making and action plans to maintain compliance and customer trust.* Stay current with evolving security standards, industry trends, and regulatory requirements to ensure US ADC Security maintains a cutting-edge posture.About the teamOur team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship.Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.BASIC QUALIFICATIONS- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Current, active US Government Security Clearance of Top Secret or above ...

At Amazon, we're working to be the most Customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small are delivered where and when they need them, as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation, significantly complimented by Amazon Delivery Central Operations (ADCO). Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, cross-functional and technology projects and programs across multiple verticals. This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential. The ideal candidate will leverage extensive project management experience, combined with deep analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion.*This role requires travel up to 10% of the quarter.Key job responsibilities- Own the program roadmap for improving business results- Manage and oversee various cross-functional programs, ensuring successful delivery.- Develop and refine program strategies, effectively leading and motivating teams.- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.- Identify and mitigate risks, preventing them from escalating into major issues.- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...

Interested in leading a team of Amazon Payment Products Marketers? We are looking for a Manager of Marketing to lead customer engagement efforts across on and off-Amazon marketing channels. The role is ideal for a high performing team manager who thrives in a fast paced environment and can lead a team to develop marketing strategies with a high-bar for creative, message, channel, and segment. You will lead a team of marketers who drive customer engagement across a suite of consumer facing payment products, partnering with financial institutions like American Express, Discover, and many more. You will be responsible for building an annual plan, championing marketing initiatives to open up new and existing digital advertising channels for payments, and coaching your team to earn trust, scale efficiently, and deliver results. Key channels you will focus on are Amazon.com, financial partner channels, paid advertising, and more. You will guide your team to build partnerships with data science, visual design, and product managers both within the Payments organization and across Amazon. The role requires creativity and focus on scale, you will guide your team to build and execute customer focused messaging and advertising for a growing list of partners. You will help your team to define the right message, at the right time, to encourage customers to use our products. In parallel, you will pay special attention to regulatory and compliance requirements. You will be responsible for diving into the data and sharing the performance of your team's initiatives - course correcting and scaling to deliver results. You will share your customer engagement results on an ongoing basis with senior leaders within Amazon and bank partners. The ideal candidate will be an experienced marketing leader who can think strategically and execute flawlessly. To be successful you’ll need to be an effective thought leader and a strong communicator who can earn trust with key stakeholders across multiple teams, and coach your team to do the same. You will influence other teams, as you build business cases to open new channels for payment products. If you are organized, analytical, and a data driven team manager, with an interest in independently owning your channel roadmap, this is a great role for you. We are seeking a detail-oriented marketing leader to lead a team through new product launches both on and off Amazon, and optimize the results by testing and learning with various messages and channels. BASIC QUALIFICATIONS- 6+ years of professional non-internship marketing experience- Experience managing teams- Experience using data and metrics to drive improvements- Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)- Experience driving direction and alignment with cross-functional teams ...

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operational data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks.The CPI Team is seeking a Cluster Manager to oversee a team of Data Center Project Managers and serve as a liaison between our internal operational, technical, and business partners. Ideal candidates are energetic, strategic thinkers, and possess the ability to develop and deploy innovative solutions to address team challenges. This role requires a hands on approach to management that starts with understanding the problem and working with customers and partners to solve it. The candidate will have a high bar for quality, must have written and verbal communication skills, and must be able to leverage data to drive improvements within their team. The scope of projects that the team will manage include improvement of electrical, mechanical, fire systems, and building automation systems. A fundamental understanding of these systems is required, as the manager will be expected to technically understand the work the team executes on a regular basis.You will be required to manage the project workload and throughput of your team, prioritizing projects based on the impact to the business. You will be responsible for developing and sharing metrics that pertain to the team’s deliverables as well as managing the teams’ results against established deadlines. You will help drive improvements by working with partner teams to eliminate waste, increasing productivity and coach your team to do the same by delegating tasks and utilizing individual strengths.If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon data centers, then this may be the challenge you have been looking for! Only those who have worked within a data center environment or similar mission critical space need apply.Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.About the teamAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. BASIC QUALIFICATIONS• 5+ years managing and building project manager teams including hiring, mentoring, and coaching• 5+ years of experience working in data centers or comparable critical infrastructure in an operational space - Comparable critical infrastructure experience is defined as a facility that includes a 24/7 emergency backup system, manufacturing facility (semiconductor, auto, medical equipment or Clean rooms), Mass Transportation (freight or passenger rail), Oil and Gas, Utility, Hospitals or similar experience• 5+ years of experience in contractor management – (Mechanical, Electrical, General trades) ...

Amazon Worldwide Operations is looking for a Program Manager to support field Reliability, Maintenance and Engineering (RME) and Global Reliability Team (GRT) colleagues by overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites.This person will own strategic, tactical, cross-functional, and technology projects and programs within Amazon Transportation Services (ATS). This role requires scoping and creating project plans, developing processes, coordinating and driving execution, and communicating to senior management on status, risks and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.Key job responsibilitiesThis person will play a crucial role to ensure that base building maintenance and soft services meet standards across the network, guaranteeing compliance, safety, and minimal downtime. • Work with Original Equipment Manufacturers (OEMs), Subject Matter Experts (SMEs), for significant cost drivers and mitigation • Support field RME and GRT colleagues, overseeing the delivery of hard (building assets and infrastructure, e.g. HVAC, electrical, drainage systems) and soft (janitorial, waste, pest control, snow removal) facilities services at operational sites. • Provide tools for local teams to manage the performance of soft and hard services• Provide technical leadership and mentoring to site-based facilities leads as technical vendor manager to measure high performance via KPIs and SLAs. • Act as escalation point for safety, quality of service, and downtime incidents & • Collaborate with key stakeholders, including Field RME, Procurement, and Finance.• Dive Deep into service and asset performance data to identify opportunities for improvement.• Support the rollout of initiatives to improve services, e.g. process changes, technology deployments, sustainability initiatives.• Develop and lead pilots to improve services ahead of regional rollouts.• Collaborate with launching sites to ensure facility services are secured in a timely manner.• Effectively manage many complex projects and tasks simultaneously while exerting influence and fostering relationships across various organizational levels, including senior leadership.• Developing and managing relationships with internal and external stakeholders.• Participate in regular meetings with stakeholders, sites and OEMs to seek feedback and provide updates to RME LeadershipData analysis including high proficiency in ExcelAbility to travel up to 50%A day in the lifeConduct site vendor performance evaluations, quality control measures. Regulatory and Site Health audits within NACF sites. Collarboration with NA & EU SME, GPO, Operations and other stakeholders. Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:1. Medical, Dental, and Vision Coverage2. Maternity and Parental Leave Options3. Paid Time Off (PTO)4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!BASIC QUALIFICATIONS- 3+ years of program or project management experience- 3+ years of defining and implementing process improvement initiatives using data and metrics experience- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL- Experience using data and metrics to determine and drive improvements- Experience working cross functionally with tech and non-tech teams ...